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此信来自公司人力资源部经理:# l; W0 J( u4 t; I0 d3 n
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1 P* J: g5 U1 p- C4 s+ [As you know, we are now recruiting for a full-time IT Manager for our Edmonton office.
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I have enclosed the job description, so please feel free to pass it on to anyone you know that may be interested. Please let me know if you have any questions.
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Regards,0 k3 x* g" Z6 S) D: b
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Madeleine Hiltz
0 g/ u) k8 ~; ]/ ZHuman Resources Manager
$ Y* N; ~& @3 g% ?T (780) 468-3604 (Direct)! ?9 }, u$ {$ {& t; _- @2 `
T (780) 440-6600! K, m* W9 X! E* O6 C
T (800) 661-0066
, I8 D9 y; o7 B, U) UF (780) 440-2538
3 n8 [2 I! Z) @9 @4 y: q' q/ wE madeleine.hiltz@applusrtd.ca( \4 M7 [* m5 Y& ^) A
www.ApplusRTD.com <http://www.applusrtd.com
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! u' @* ]( F/ p# n5 LJob Description: IT Manager0 t" W" z9 q6 J4 b# ^
1 z$ L Q# y* g& cDepartment: Administration% t" O- T0 z6 Q7 V- }
Last Update: November 15, 2007 N5 m1 M- Y- [$ I- u& q! G
Reports to: Controller: a% F4 j, P( ]1 {5 f' r3 H
Position Classification: Exempt
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: _4 v& ]9 l7 w" X" T) y) z8 W& WJob Summary:
$ P+ s& q0 _. r9 P) x! [8 u1 }Reporting to the Controller, the IT Manager will be responsible for the proficient functioning of all network services, hardware and peripherals
1 N, N. u1 [8 S7 P. w1 H5 Yin accordance with organizational policies and goals.5 g; N/ q2 C/ K* _3 G
: @/ N, f3 |7 _, h' _4 uIs also responsible for documentation of all network systems hardware and software including, network systems overview, license tracking and renewal, asset tracking, etc. Keeps computer equipment, hardware, and software updated to meet organizational needs.! [* {9 J7 q$ U0 T1 S$ a: l" y
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The IT Manager, identifies the needs of the organization, deals with issues proactively and provides solutions, while developing a high level of organizational efficiency. Ensures superior customer service and professional corporate representation is provided at all times.
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The IT Manager is responsible for all aspects of personnel management for the support staff in the department. Due to the nature of this position, long or irregular work hours as well as on-call support may be required. h. Z) Y8 K" @
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Essential Duties and Responsibilities:' t& e- z8 u8 L8 Z$ W1 i
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" ^$ p& `# Q' F9 m5 C8 eDevelops and maintains company IT policies and procedures relating to various areas, including, security, user guidelines, purchasing, etc.
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Develops and maintains network systems documentation including systems overview, license tracking, asset tracking, etc.
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6 e6 y6 q4 `. o3 w3 ?7 RReviews, recommends, and implements any hardware or software conversions, upgrades, etc.
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Evaluates user needs and system functionality.
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; |1 \( q" }2 m/ N- t( p* e9 X; ^Planning and management of the IT budget.
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7 x9 I' j+ P& P8 _Sources computers, printers and computer related consumables; obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness; builds and maintains vendor relationships and manages the purchase of hardware and software products.
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& X2 p A. k H; z' \9 ?- rScheduling of upgrades and security backups of hardware and software systems.0 r2 n0 j4 @9 u
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% [- C# \& V4 h# y- qOversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
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Ensures the smooth running of all IT systems, including anti-virus software, print services and email provision.* y$ G# A5 }( n* T* z
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# j3 u! Q I! X& I; TEnsures that software licensing laws are adhered to. . k+ h( t# U* B a4 b$ s" k3 o1 e
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" Q2 f. C- _) y* dProvides secure access to the network for remote users.
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Ensures the security of data from internal and external attack.
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0 r2 t' q* F) ], u* gProvides users with appropriate support and advice; interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner while maintaining positive relationships.
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$ j* Q+ |- B7 ^2 H# X# Q6 V XManages crisis situations, which may involve complex technical hardware or software problems.
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Directly supervises department support staff and handles all aspects of personnel management - recruiting, training, mentoring, coaching, discipline, recommending terminations along with assignment and supervision of work./ ^1 q7 ~4 g' E6 M6 k
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Keeps up to date with the latest technologies and emerging industry practices.
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$ O! t0 B+ c/ j( _$ k' AServes as main point of contact on all IT-related matters for the office assigned.
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3 i. f# m6 N1 G3 V: y8 {% r- rProvides third line assistance/backup response to security alarm calls for Edmonton office location.
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Functional Competencies:' H2 @- t8 O/ \- W9 |6 s
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Knowledge and experience in W2000/W2003 server administration including Active Directory.2 F- K0 U. e* j8 v: a7 t0 `4 F! C$ H
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Knowledge of TCP/IP Networks. E7 x7 d1 Q! L" N1 n
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7 ]; ?0 z; V kKnowledge with server management including capacity planning and monitoring.; l$ i/ [4 k1 R& H. s: {" k: R/ }& P" Q
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Ability to perform performance monitoring and tuning. m; r. D, B! b- |7 ^
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Knowledge of network concepts such as network protocols, switches, routers.
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+ R; d( `, x: DKnowledge and experience with Windows NT/2000/2003 operating systems including Active Directory.' g, I& v5 p( Y3 f
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Knowledge of Microsoft Windows 2000 Professional, MS Outlook, Windows 9X, Internet Explorer and backup software.
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8 C u# d; H' p3 oKnowledge of MS security including patches and virus deployment.: T6 r9 C+ h4 d: U% Y# z
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7 }3 V* I& W/ x9 ^( gKnowledge of ITIL (IT Service Management).# J/ z8 I8 G' s- O: X
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Ability to provide Hardware servicing and maintenance.
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Core Competencies:9 F- U$ P, x1 ]7 {+ M6 \' t
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Committed to professionalism and excellence in customer service. % X' P, _* ~ \3 ~
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# I W+ h! [8 w9 Z* j$ zOutstanding relationship management skills and the ability to access and accurately respond to client needs.8 M& w: d# ~% \* r( m' F: ^
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Committed to team goals and success through cooperation.
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* L7 z3 T+ v# L( c! l+ AStrong organization skills; ability to plan, coordinate and monitor a significant number of simultaneous tasks in an environment of shifting priorities.
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Exceptional problem solving skills.& y' C# O% Y4 x* h8 |+ l
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' a7 u) D6 G3 F: e) X8 t7 kAbility to exercise sound judgement and decision-making.
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) j8 |1 J& F4 \5 `9 `Committed to continuous development of skills and knowledge.; E7 u% B- t% X, w) p5 I( E
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Exceptional listening and communications skills.
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7 P9 g9 H' W& w0 [( @/ |8 JCapable of prioritizing and multi-tasking in trouble priority driven environment.
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Education and Experience:
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Related Bachelors degree or post-secondary education.
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& N8 Z9 e7 z. @& W7 H6 r9 {7 mA minimum of 5 years experience providing server administration and customer (staff) support or related area which includes 1 – 2 years of management or supervisory responsibilities.
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MCSE 200 Certified./ j! R) g, i- U
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Microsoft 2003 Server.
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SMS 2.0 – System Management Server.5 Q. {- D# U5 J# c* A4 @4 m
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4 Y# m( ? y$ O+ m7 ^5 ?6 BTCP/IP.
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Active Directory.2 O" ^8 d) X7 }; y( P+ N
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6 x" R( o# }# E, B, |3 E2 HMicrosoft Exchange 2000/2003.
" g4 z2 E9 m1 M3 I y& J& v ASQL – Database Server. |
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