Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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3 x0 R9 r! h( t) x* P5 _3 r3 j( u4 C- }/ MOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
5 C% @2 W3 Y/ S/ V* d- S! z* G•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
. A+ o: U2 n3 U3 Q8 q•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
9 E6 e( a" L8 g. p•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
: |% ]6 b7 L, ]! s! Y% `, b! {, X•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
4 m8 w& \4 |, H•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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* J% M0 t9 V" I& q$ Q  jQualifications

6 |$ w" c) W; i& Y/ @$ lEducation and Experience
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6 {/ M5 k5 n! q, S0 _3 l•        Minimum 2 years of Customer service experience
& s3 c- b, K( r•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills

9 E; f# h) w3 d6 ?5 F( P        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
4 U* M/ j1 g$ w& q) s# k& D9 r        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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2 b; V8 ]1 H" K! N- nA combination of education and experience will be considered.
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# u, X7 h# ?5 M1 U0 w  j6 p/ I( OThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

# m$ h8 z3 s( a; t7 [Kevin Ramnarine
The Business Link                               
6 Z, p! t+ ^7 {( w0 G3 J% \100 - 10237 104 Street NW
1 [' y( i9 ]8 X/ A: U  v2 r0 G( EEdmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca