Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

" j0 G3 r8 f% ^$ pOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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4 I+ p# h! i1 G' F+ {$ ~We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
  H& V0 {9 e5 r* i+ R( Q•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
3 L, [) X$ |% X1 m7 }•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
9 E# T% G# j- u: x•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
8 Z" s6 w- c7 o* G! p•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
( L) t# |& c1 M9 g! e3 A' k•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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Education and Experience
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•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
" c& I* @1 A2 v•        College Certificate or Diploma in related field.
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, `8 j" |2 {; C. q# k$ ?' B) t) j" fSkills

        Strong work ethic
        Professional, diplomatic and  self-starter
8 J7 O8 N" g4 B7 \3 k3 J  B7 ^3 p& }( o        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
7 V# Y6 b* N/ W: E* J/ h5 }        Ability to effectively communicate and build relationships at all levels of the organization
2 J) n0 L2 Y. c' `$ `/ X        Strong organizational skills with multi-tasking abilities
/ d+ M, g% V2 S$ K5 D5 Q+ x        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.

# ~+ e9 t: Z- U  W1 K2 RThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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' y3 b' Z- u! w, |: VFinal candidates will be asked to undergo and successfully complete security screening.

1 r0 a/ r5 \0 ?7 ZIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
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E-mail: kevin.ramnarine@canadabusiness.ab.ca