Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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' w0 I7 ]' V8 @5 a8 K4 y•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
8 i! z) d, [* t* X! [8 R" L•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
0 H% n9 U# _# G0 Z+ \9 c' L/ l•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
, |  t' |5 t1 p. Y- b# Z•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
- e) N$ ?% p% n" K•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
) m5 d$ R4 X& f& A3 [! \; ]•        Other duties as assigned.


If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications

Education and Experience

8 R/ b7 x* c* U0 s& w; f•        Minimum 2 years of Customer service experience
2 e" ^4 k6 v4 r- O2 k•        Administrative experience including reception, cash register, and scheduling
8 H) i; W' v, e7 w$ M2 [2 T0 ^•        College Certificate or Diploma in related field.

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        Strong work ethic
4 b  n- w& E% U; k7 A$ u" W9 ^        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
. D( @5 B% J5 z8 w8 B$ @        Ability to effectively communicate and build relationships at all levels of the organization
8 {6 H% v0 T  `8 [+ h+ w' X0 R        Strong organizational skills with multi-tasking abilities
- k8 }4 M- b) f0 f        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

! u( o+ h1 l7 p& HFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
0 j2 @$ k* c. J* ?0 U3 f100 - 10237 104 Street NW
6 U$ j0 r- P+ x2 j5 u/ A5 ~Edmonton, Alberta
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. ]! @! H) q' vE-mail: kevin.ramnarine@canadabusiness.ab.ca