Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
4 I4 b; n5 q1 ^Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
( |7 m# v/ b% ^" z. u, w•        Phone and e-mail support for internal and external clients  
+ h/ j5 o0 r  b3 P: @•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
% k& o# K  x; a6 p9 T9 ^0 ?  ?$ U•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
0 l2 n; R# U1 Z+ a3 n8 }6 Y, ?0 b•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
3 e' Z7 l) s5 z' w5 M4 s' H0 H7 t•        System training
•        Communicate and translate client requirements in Mandarin
% H- w  N0 p! U. F- Y•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
6 e6 d5 l2 K& Y) W$ J•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
9 i3 _; e! Y) l1 v3 m. v+ A4 u•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
) f# o) `& ?& F- E9 x- X•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
  }" \' ~, ]2 D5 I( F: B# O+ ^Experience and Education
# m# }. R3 X) }/ k; _' j/ i•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.