Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

$ o% {  j8 w: ?1 g- B% }  t- P; D
# S% I+ w5 }, Z6 V: k; rTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

3 X/ \3 U+ `' ?- T. c; ^/ C4 RIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
5 b) o! B6 i) @, |: E# i  P2 aPosition Responsibilities:
& H) G% ]- W$ [' L8 ~# o•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
& k* v* u* ]6 Q7 G; Y; J, Q6 {•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
1 ^4 ]* a  |" i+ i1 T4 x4 x•        Documentation of technical procedures
•        Trouble shooting client network issues
8 x& s# C1 Q/ V# R7 ]  v•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
! J. A. ~0 u8 M% |/ f' G# _•        Involvement in the development and design of a trouble shooting tool for client.
: Z8 \: K( v; {0 Z" u•        Site services worldwide
' G- z9 D) o3 A- d/ D1 E/ s•        System training
•        Communicate and translate client requirements in Mandarin
: i& U& D- [2 G0 j( |: ]•        Work evenings as required
) _9 |+ D# d; |Skills and Knowledge Required
6 l+ b+ ?8 k- h9 H! i" [: L7 E•        Customer service skills
4 ~4 I% q0 h$ p$ q1 v•        Technical writing skills
. c$ K6 Z: a: ]; e: L4 n* f% j7 I•        C++ development skills
. ~, V, I8 G; j•        Software Trouble shooting skills, or the ability to recognize external issues.
" \5 L% j5 U+ A% p/ t1 w4 g•        Network trouble shooting skills
, {8 l% ~4 p2 t" v; I" @! F, a1 |0 B•        Excellent interpersonal and team skills
# K1 b3 n2 s& l& j4 C" C8 ^) C- S•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
$ b' m) r! t- P8 i9 F4 K# M•        Ability to work independently
" Y, q7 u' r7 g: v2 J, b3 {% p•        Ability to communicate fluently in both English and Mandarin
Experience and Education
; i: B5 ]# G4 H& S/ N•        Technical degree or diploma
  X0 ]! G: }9 W: J) R& z•        2 years experience in a technical support role
4 s4 X3 ^% o% zMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.