Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

3 B* R6 B, `; f. M$ v5 F" j9 nTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

3 `' w0 E- X5 yIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
1 y  L# X  V' n  |; [Position Responsibilities:
/ t# Q6 F. D# {& i6 M' ?•        Installation, configuration and trouble shooting of software for process control
9 K& u5 o" g6 s6 p•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
. u9 p4 w: l! P# _; K) g3 M•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
  F/ j% a  C! E5 [, I  @" f•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
( ^) P2 `( V; b4 F' A+ r9 Z/ E+ m5 v•        Site services worldwide
* M# L9 ~  X4 o8 K  `•        System training
& e, J' g8 z( ~8 }, }•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
2 S8 H1 t6 J  ]: B# E/ s4 hSkills and Knowledge Required
1 U8 ~5 ?, F0 A- l. ~5 |& ?•        Customer service skills
•        Technical writing skills
1 ?5 z5 M9 B1 C•        C++ development skills
' m# Z' x! q$ [1 B/ e! \5 @•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
/ t" ^" M) G9 z5 y•        Comfort dealing with multiple and varied assignments
2 [/ o  |3 c& u- w3 ?•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
, E% G& A9 A" u•        Technical degree or diploma
, w9 z" C4 y% }- M' U. O•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.