Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

# E' G* n9 Z" Y9 B: K3 E9 dTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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, z7 U( A# W# g* Z' Z2 Y2 l- LIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
) H2 ]' i+ L5 c' h& L' B( K4 vPosition Responsibilities:
/ b% |. t2 P- h& M6 M•        Installation, configuration and trouble shooting of software for process control
4 n/ W, k% g4 i/ D2 F# \•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
4 V9 o% @$ ]9 e* R( g+ E•        Documentation of technical procedures
•        Trouble shooting client network issues
. e' Z  W( T5 w•        Optimizing system configurations  
. K  b' `( t- }# D•        Low key software development tasks (not a requirement)
- z& Z6 M/ a* L$ D4 b& v5 [" f( S•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
. F; J5 J7 P) ]  f. ~, G& TSkills and Knowledge Required
) T( {  b# x: G0 L( r( U9 K•        Customer service skills
0 D% A# a$ p- `* ~2 H. R# t•        Technical writing skills
- m' I( [: X9 F. P: h9 t•        C++ development skills
1 l4 k/ e6 V9 D, F+ Z2 x  Q& R•        Software Trouble shooting skills, or the ability to recognize external issues.
4 O8 H3 G. h4 n•        Network trouble shooting skills
' e% t, I4 G. Q6 M0 O•        Excellent interpersonal and team skills
; r. z+ M$ H3 s" _•        Comfort dealing with multiple and varied assignments
  G0 b: d  ~: K•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
3 i' u" y, n& ^  W•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
- M8 d2 J2 t; f5 R3 |$ }" `* JExperience and Education
•        Technical degree or diploma
* f( x# f) D  x$ O) @•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.