Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

+ R- {" ?+ @0 `, W: ?1 rTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
7 f$ S  R" K# t. w% o
% D9 |$ v& P0 }7 q/ N5 P* sIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
. Q& i' b$ S4 \* s6 A. v- I( f$ oPosition Responsibilities:
# @  z/ u# ^7 a1 D•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
, B2 G2 O( {8 }•        Managing customer expectations
•        Documentation of technical procedures
1 j7 e) S8 t* B1 z( v( J9 Q•        Trouble shooting client network issues
•        Optimizing system configurations  
: X% I0 r- Y3 ], H( b•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
: s. j7 X" h1 R* @" G  a•        System training
•        Communicate and translate client requirements in Mandarin
0 q1 w: [3 J+ ^$ w  h  u# u•        Work evenings as required
- g) i' k9 y& H& z1 l" USkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
: H: U; z' I# Q% F3 W7 L8 B•        Software Trouble shooting skills, or the ability to recognize external issues.
* }; A8 v2 J4 A6 b% F•        Network trouble shooting skills
3 l0 @0 F3 s* h' r2 c•        Excellent interpersonal and team skills
3 ?9 [8 ^  Y4 l/ C& O- u( C8 x" m•        Comfort dealing with multiple and varied assignments
" b" {9 \* G# j; q5 \0 x•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
$ b9 ^0 Y5 g6 z) F, `; @9 \/ r0 p•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
; k2 A5 e- Q0 Q* W& Z7 l  g& w•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.