Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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. h2 J8 N- ~8 K# d1 D5 ]  ~# zTechnical Support Representative
6 p( ]4 L, J1 J* W1 @Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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6 |# ^/ Q& j1 R0 P* \If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
2 H; u# z, ^  d" _4 G5 W3 oPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
0 s* O9 U+ `) q& q7 E' V7 @( R•        Phone and e-mail support for internal and external clients  
* o* m6 v  n, w9 c5 N% o•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
5 b0 j, }1 R5 d1 f- |1 U•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
$ c8 v! c" m: L* t) _& U; Z( V•        Responsible for maintenance of internal ticketing system
% |7 t1 Q/ G8 Z* k•        Involvement in the development and design of a trouble shooting tool for client.
- B3 m5 K- S( g5 R•        Site services worldwide
# w6 H) l; p  c9 ]+ K5 ~9 u•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
, ?, o% S/ C5 A6 D, W; m) vSkills and Knowledge Required
•        Customer service skills
5 Y6 X, ?6 G5 [& C4 g' g! u. F; i& J: ^•        Technical writing skills
* H2 S; `, n, E$ R•        C++ development skills
8 K) x4 i3 d% m1 V" R6 ]- d•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
% c, w* e" @0 p& s$ V2 k•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
0 g- c+ }6 r( w. E•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
4 H1 N  J0 \) E* x1 o  n9 yExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
& @( U6 C& w$ o1 f+ BMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.