Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

& P, |1 Z+ C" LIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
3 I& Q) }: f% N* C2 c) e: g4 H•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
0 y4 j, f8 H- a8 L1 Z•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
- R7 x: W" E. A& q! @•        Documentation of technical procedures
, E" A6 H- m9 y$ j•        Trouble shooting client network issues
•        Optimizing system configurations  
2 W# J2 z- x5 ~( {•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
7 \% A# P# G# U0 h1 H  Z•        Site services worldwide
9 N6 o+ m2 Q8 B9 N& n- {9 e•        System training
; b8 v$ p6 |9 j' s8 T3 M; z•        Communicate and translate client requirements in Mandarin
) O- M; G* ]# C* ?" V9 R4 ]- z& W4 x•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
( H! {' ?3 ~. v. X•        Technical writing skills
* u5 S$ ^  D7 I: d+ f$ h- D3 |: D•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
! q4 X8 l5 j! L4 k( P•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
' M1 A$ R  @2 n6 {( t8 ^•        Ability to work independently
5 o/ k7 o3 r: H& |  G•        Ability to communicate fluently in both English and Mandarin
Experience and Education
$ W- w4 H2 v  F! O. t•        Technical degree or diploma
  b2 U; \& e, J* f6 j. s•        2 years experience in a technical support role
! z8 `: m( z% i4 a# u4 B% PMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.