Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
2 C1 c" {7 u+ B  dContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

. Y/ o/ Z! P$ L9 m2 `. [8 kIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
6 _/ z1 ^; ]! u& v% W•        Identification and replication of software defects  
# F: S7 [) m& U  c•        Phone and e-mail support for internal and external clients  
) v$ q" y4 f; e" e" L! m" H" \/ [•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
9 [: }0 N1 v- E& Y: y# J( b0 ]•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
9 p' _4 b% F. b/ |- W7 o( f1 C, h•        Site services worldwide
•        System training
9 |8 q3 X6 ~7 I4 H) }4 A- k•        Communicate and translate client requirements in Mandarin
9 O  ]; p9 S  z, C+ }•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
3 M: p4 l6 ~% p' b% K9 O•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
- r' n- T  A, m# M% E; D•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
4 Q/ @- L! _/ i/ {' D2 K2 }•        Ability to work independently
8 ^% T8 M! C+ e# Y) P•        Ability to communicate fluently in both English and Mandarin
- \, R. J+ Y& d  {Experience and Education
8 d! @0 Y7 c; j9 m4 `- L/ L0 ?+ `•        Technical degree or diploma
! q5 y7 b$ R" ]# o/ t8 }* R1 z•        2 years experience in a technical support role
2 }" o/ ]5 {. j( e. zMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.