Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

; H6 r" d' `+ s; LIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
* n; D9 S$ d  I1 h! `; E3 Y•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
5 N# {8 r, L- c•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
; U) R! D1 q6 T•        Optimizing system configurations  
: \7 O! ^' k1 k# G•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
+ n. V4 f( s' Z; B6 y•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
9 X) s9 B" L1 D$ f7 }) m•        System training
% u7 i. V7 P/ m, Q; [) `0 ?: W' e•        Communicate and translate client requirements in Mandarin
7 U5 ~2 i! e4 n•        Work evenings as required
- k$ R3 F& C  {3 B+ ~- |* HSkills and Knowledge Required
5 D2 V2 j2 j1 q7 I( v9 A' v•        Customer service skills
•        Technical writing skills
4 h7 m; n7 ~/ q! C8 Q2 y! |•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
1 q* o# ]1 v; C) N+ n! W- r- v•        Network trouble shooting skills
•        Excellent interpersonal and team skills
7 h/ h& q, j( C( `•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
- |! G5 F- W5 w- L8 ~% x•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
. g  p* T$ w( G% N& I1 hExperience and Education
: G) x9 C  ~, ?8 s% {. Z6 S•        Technical degree or diploma
' w0 c- V  T# I•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.