Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
" [+ b8 O7 A2 ]/ C+ xContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

5 g  ^+ `7 c5 Z3 K+ VIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
3 l  s1 l- Q; o. J$ o! F/ LPosition Responsibilities:
+ j8 u  D% `5 u8 U# j•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
4 e1 g. j5 `/ n: d- _•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
8 Z0 k  [3 {/ d0 ~& i, t•        Documentation of technical procedures
6 ~2 F% L4 i' `! E* E8 S+ F•        Trouble shooting client network issues
- [+ H5 y# U$ ?7 R6 L. c•        Optimizing system configurations  
# V' S, X. z  z% u8 v$ W0 p•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
- F1 k* C" y7 k4 R$ ^4 M8 g$ R9 j•        System training
: r0 K! V' _' Z9 m4 n•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
! Y' x4 q$ [* U8 P1 U! o•        C++ development skills
7 j# `# [9 m* ]! T2 V# p•        Software Trouble shooting skills, or the ability to recognize external issues.
+ w& z9 @* N% C. J•        Network trouble shooting skills
•        Excellent interpersonal and team skills
6 p( p5 q* h6 R2 L•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
3 G9 N4 G0 {' |5 H: d. i7 J•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
* d5 b) m1 d9 |1 {% Y/ g& QMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.