Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
: i% A& x! w$ Z0 |# R- zContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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: a$ m9 p0 ?& uIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
  T' D! b  j0 }  E* A3 Z: fPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
7 w( c$ R9 n% b8 b* P•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
) ^) ~# V+ X. B3 T2 W, K$ `•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
* w% k/ T- \: h# {& E1 }9 o•        Low key software development tasks (not a requirement)
, @3 b! z9 [( w( Q% j•        Responsible for maintenance of internal ticketing system
  W; H# X& R' v1 |% f8 y•        Involvement in the development and design of a trouble shooting tool for client.
- f$ N* N- K8 K1 ]# M! a, Z( ^•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
' r$ ]! |9 e# T2 {# p( ~7 j6 z" L•        C++ development skills
5 S! J" C- ]2 Z" M; c•        Software Trouble shooting skills, or the ability to recognize external issues.
- l) C5 S' z. n: Z7 X  X, b•        Network trouble shooting skills
•        Excellent interpersonal and team skills
' k3 D6 k7 E7 E•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
1 B2 g- i3 Y% ?! [•        Technical degree or diploma
9 l$ }0 j. a" B•        2 years experience in a technical support role
+ U- Z  \" x& ?3 d7 t' ?Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.