Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

( ]0 P, }5 ?! g: ~( f6 [% hIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
. F7 X7 C* m; t# c( x$ F0 O•        Installation, configuration and trouble shooting of software for process control
; t7 G2 \. h' v7 W1 D. w: Z•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
7 p# J5 c7 b% r0 n% u% E•        Trouble shooting client network issues
) |. [% t$ n& _- Z) c•        Optimizing system configurations  
4 g2 s' o/ Y" @8 @" {  I•        Low key software development tasks (not a requirement)
0 [! O. r0 y; A) s2 A, j' x$ y. U8 \# v•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
" C% S5 z9 Q# Q/ a•        Site services worldwide
1 v7 x$ E5 |7 j4 @; u3 z•        System training
•        Communicate and translate client requirements in Mandarin
3 [* O7 ~; K- ?: d. E# Q•        Work evenings as required
Skills and Knowledge Required
7 }8 I; m! P3 o# O1 q$ e•        Customer service skills
$ v7 d* W, B( A•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
7 P) F; l9 L7 V- M•        Network trouble shooting skills
/ S- `' z2 Z% k) k6 ^•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
0 Z( x+ D; Y/ a•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
* i9 d/ V( F# k; Y/ B•        Ability to work independently
+ u- P1 @# d9 `$ V6 b•        Ability to communicate fluently in both English and Mandarin
) P! `0 R& M9 [3 l$ DExperience and Education
6 C3 T7 t0 L: U# e2 G•        Technical degree or diploma
8 F0 b: L, c2 ?" }7 k•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.