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Cover Letter
Writing the Cover Letters that Gets Your Resumé Noticed
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Composing Your Cover Letter
+ V4 Z9 q' l9 V3 t2 m) I- @ |! k4 u8 ECover letters should be more than just wrapping paper for your Resumé. They should set you apart from other candidates by providing a sense of how you think and your eagerness to work for a particular organization. Most of all, they should give readers a compelling reason to want to interview you, one that includes both your qualifications and the vitality you can bring to a job.$ i* S$ h' ?" z+ L& A
Unlike a Resumé, cover letters are narratives. You can use highly descriptive and persuasive sentences to evoke a positive response from your reader. Moreover, this format allows you to incorporate information, which reflects your knowledge of the target company (e.g., its industry, relevant issues, potential opportunities, etc.). The cover letter is an opportunity to provide customized information beyond what's in your Resumé-information that can tweak an employer's interest in your candidacy.
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Like a Resumé, a cover letter contains several critical components:
9 \7 \- P, |* x$ e; @ The Heading. Remember to put your full name, address, phone number and e-mail at the top of the page. If your address changes during your job search, send another Resumé and cover letter for the position that interests you. HR departments won't bother to change the information on your first version. ; v% s1 G# A- p
 The First Paragraph. This is the introductory section of your cover letter. In the first paragraph, you should state how you learned about the job opening and your reason for sending the employer your Resumé. If you're applying for a specific position, be sure to include that information in the first sentence of your introduction.
" H9 t, p1 V4 W$ D" k If you've researched the company, be sure to mention why you're interested in it. You will differentiate yourself from the pack by making allusions to the company's products, philosophy or reputation. Be sincere, and employers will appreciate your interest in their organizations.
7 w/ \6 l0 U/ H8 g8 ?6 P; @1 x If you know someone at the company, feel free to drop a name-if that person appreciates your work and will speak highly (and unambiguously) of your abilities. : C5 C7 W6 c) p7 c/ D
 The Second Paragraph. Among hiring officials, the buzz word these days is "value offered." Explain the particular benefits you offer an employer. Not only will it get the employer's attention, it will distinguish you as a job hunter whose goal is to do the job rather than just get a job. Use this section of your cover letter to discuss your value as an employee over and above the information in your Resumé.
0 V* X G' }0 V2 R, {1 T Talk about your transferable skills, such as being a self-starter and having excellent organizational abilities. Cite a specific reason why you're the ideal candidate for the position, then customize your letter to prove or demonstrate that point.
: c. r1 z# \- F2 Y. ?" _ Don't rehash your Resumé. Focus instead on two or three qualities that distinguish you most. Also, try to connect these qualities to the position's key requirements. If you have a particular area of expertise, this is the place to bring it up. * r. H, Z4 g$ G4 F5 F8 D9 T
 The Closing Paragraph. Before concluding your letter, tell the employer you'll follow up to confirm receipt of your Resumé and set up a time for a face-to-face interview. Always assume that an employer will respond positively to your request, and thank him or her in advance for granting the interview.
# |3 f/ s' B2 M9 T" \Consider writing one standard cover letter...and then personalizing it as necessary. Your standard letter would include a general description of your skills and abilities. It would also highlight the most marketable aspects of your background.
7 r+ I8 G4 y V* dThe primary advantage to writing a standard cover letter is that you only have to write a great letter once. Once you've created it, all you will have to do is modify the introduction the next time you want to send your Resumé to a perspective employer. Of course, you don't want the employer to assume that the cover letter is part of a mass mailing campaign. Including the company's name and the position you're interested in makes your cover letter seem as though it was written specifically for that prospective employer and his or her company.
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" O/ f- Y( N% BSome Eye-Catching Phrases ! A. h3 A% k+ o( ?) d
The following phrases will add energy to statements% a0 p$ c9 G2 Y
about your work-related duties and accomplishments. 8 y# ]; f) M. l( @; O
HINT: Consider integrating other power words into these basic formulas.( }+ I3 v% F& g4 T& j& D, s: X; z
Acted as liaison for/between...
% u+ q; B: v0 t( ~: u# @; i& L fAssigned territory consisting of...& j8 a9 O2 A' a R2 l5 S
Accounted for...
b! h1 L2 x" p; L7 }$ GDrew up...+ ^$ U! T. o0 ~ x0 d" F
Mapped out..." C! t6 l9 P2 e o/ c4 k3 X$ v
Handled a territory spanning...
1 g- M3 E9 c$ m2 R9 E6 iPromoted to...8 u% U' G7 O# t- G# B5 D1 g% a
Instrumental in...
3 C# E9 Z; b+ m* eRecipient of...1 S" j9 |, U- {. c* G
Remained as...
0 }9 K7 X4 r6 z2 V- \( A! h" l* Z2 YInnovation resulted in...
) d* ]4 j$ N4 T1 q& @* fHonoured as...) s+ @0 X) g* u& |/ e
...amounting to a total savings of...
4 z% S- k6 l: d5 W! E: }! sRecommendations accepted by...
- h% x8 w. ]7 h: a }" pAdept at...
( R! m C# p! e# p# P4 i" g* wAssisted with...! k# j3 U& d/ Z; f9 C
Took charge of...
' ^! U- v5 x. Z3 c5 nProven track record in...
* J2 z) ~9 ~* T7 fExperience involved/included...# a8 g+ \; x C3 o5 i
More than X years experience in...5 N8 M9 I+ ?% G+ z2 b! c1 F- @8 U) A9 \
Expertise and demonstrated skills in...! ?" D2 c9 k# u, R
Successful in/at...
6 |: A* ^) x3 t" m$ WExperienced in all facets/phases...
( s: f L/ W% VKnowledge of...& i- V9 B7 V' i8 L6 V
Experienced as...
0 p4 ~; i# g& {8 O1 u5 W. ~Extensive training in...
8 K% l' F; N: @; }) v ]Extensive involvement in...4 m) o2 ?$ f3 F. l* V
Initially employed as...
) @$ Z2 c9 `. A8 c4 tSpecialized in...& v4 ^5 n' U% W6 f. O
Proficient in...
% ?9 I1 B2 V8 D+ l( q g. PCompetent at...( v2 {( G5 R9 i: x& q7 e( {% { S
Temporarily assigned to...$ e% t: \4 ^- @; Y: i
Sales quota accountability...8 q# I' D" Y+ R, w) {
Reported directly to...
3 ^ m0 U! s- f0 iServed/Operated as...
1 ~, E% W- P i; o3 m! b, n) u4 QIn charge of...- V4 \0 ^/ z9 t! C
Direct/Indirect control..., F3 h, v2 P! Y' Y* j
Familiar with...: @) M3 u. @" C! X
Assigned to... 6 k! f5 P( g9 X5 s3 y$ K
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- d0 f2 V" O! n3 O6 a+ m% IPower Words NOTE: Power words are verbs, which will help you construct active descriptions of your duties and accomplishments. You should begin each statement with a power word-not "I." (The "I" is understood; you are talking about yourself in a Resumé.) Also, use the past tense in your descriptive statements, even if you're describing accomplishments relating to your current job. The only time you'll want to use the present tense is when you're describing the duties or responsibilities associated with your present position. / R7 F3 f! _+ X ?2 i& G
A
/ m+ `4 w' T- v1 y8 x: b4 t& G: l9 T& Xaccelerated accomplished achieved acquired adapted added addressed adjusted administered advanced advised affiliated aided allocated amplified analyzed answered anticipated appeared applied appointed appraised approved arbitrated argued arranged assessed assigned assisted assumed assured attained audited augmented authorized averted awarded
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began boosted bought briefed broadened brought budgeted built# ?! P2 I$ a: m6 j+ |
C
4 }" `9 o+ `* _1 ncalculated catalogued caused changed chaired checked chose clarified classified closed coached collected combined commented communicated compared compiled completed composed compressed computed conceived conceptualized concluded condensed conditioned conducted confirmed conserved considered consolidated constituted constructed consulted continued contracted contributed controlled converted convinced coordinated corrected counseled counted created critiqued cut
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dealt decided defined delegated delivered demonstrated described designed determined developed devised diagnosed diagramed directed discharged discovered discussed dispensed displayed dissected distributed documented doubled drafted# d" d/ ]/ n" G7 J
E
9 a8 W* w- N/ k: z1 u$ a8 r: R$ Yearned edited educated effected elected eliminated encouraged endorsed engendered engineered enhanced enlarged enlisted ensured entered equipped eradicated erected established estimated evaluated evolved examined excelled executed exercised exhibited expanded expedited experienced experimented explained explored expressed extended2 _) |4 x6 z) A1 j7 q
F
& g7 n& y+ E+ Z' Y5 zfacilitated familiarized fashioned filed filled financed finished focused forecast foresaw formulated forwarded fostered found founded fulfilled furnished
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2 I0 `9 o6 z* c1 l! W0 J cgained gathered gave generated governed graded granted grasped grossed guided& |) X3 W# l/ r( V" Q2 }6 x
H
/ a3 g& u' c% y" [. W- Z: Yhalved handled hastened headed helped highlighted
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identified illustrated imagined implemented improved improvised inaugurated incorporated increased indexed initiated influenced innovated inspected installed instituted instructed insured integrated interpreted interviewed introduced invented invested investigated involved issued6 w2 n4 |7 t3 R: G) q/ V
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joined judged( X' ]) @, v4 |( Y+ h& n$ f
K
2 G# U; K2 F- f, {/ x) Ekept: o# E1 x4 @- V( M) `
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labored launched learned leased lectured led licensed listed located logged9 ]- c8 w/ Z# l C' r( H! \* n" I
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made magnified maintained managed matched maximized measured mediated met modified moderated monitored motivated moved5 D: a: w* \$ O' C* o
N
0 w, f. x% C. F1 s' j, xnamed navigated negotiated netted5 w- b. e" |8 L6 a ?3 ~
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observed obtained officiated opened operated ordered organized originated oriented overcame oversaw
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paid participated patterned perceived perfected performed persuaded pioneered placed planned pooled possessed prepared presented processed procured produced programmed prohibited projected promoted proofed proposed proved provided published purchased pursued
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4 b" @: E: I4 P4 b/ Oqualified questioned quickened
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$ R" Q/ D5 _5 q+ traised ranked rated ratified reached realized received recommended reconciled recorded recruited redesigned reduced reformed regenerated regulated rehabilitated related released remodeled removed rendered renovated reorganized repaired replaced replied reported represented rescued researched resolved responded restored restructured retrieved revamped reversed reviewed revised revitalized
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saved scheduled scouted screened scrutinized secured selected separated served serviced set shaped shared shortened showed simplified smoothed sold solved sorted sought sparked spearheaded specified spoke stabilized staffed standardized started streamlined strengthened stressed stretched structured studied submitted substantiated substituted succeeded suggested summarized superseded supervised supported surveyed syndicated synthesized systematized
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3 w. K9 G+ e- Y( d9 q7 s% htackled targeted taught terminated tested took toured traced tracked traded trained transcribed transferred transformed translated transported traveled treated trimmed tripled turned tutored9 U: n, N- W; e3 X- f
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umpired uncovered understood understudied unified unraveled updated upgraded upheld used utilized verbalized verified visited9 W( {# M) @ {4 d2 _
V" g; A, }5 x0 A" X6 e( d
validated verified
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waged weighed welcomed widened won worked wrote
3 [0 j( N5 u; D1 E6 rAdditional Eye-Catching Language+ Q! A. s4 N8 F9 z+ Z
ability
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- S2 ^7 Y" ~8 |$ _2 [capable capability capacity competence competent complete completely consistent contributions
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demonstrated developing disciplined
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0 O: Z0 c& U) X% D' s$ ^, zeducated efficient effective effectiveness enlarging equipped excellent exceptional expanding experienced
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global
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0 G5 C6 E+ o* c% Eincreasing % S2 K! Y7 r) ^- w1 ~
9 h- f* p' G5 n0 rknowledgeable " g! X/ c' N* m% s! w @6 z. m
7 b* |$ u* C" c$ J0 ~major mature maturity
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7 F j3 Z+ g* @$ c; v x1 rnationwide
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outstanding
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performance positive potential productive proficient profitable proven
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qualified ) b3 b K0 E% W
* s8 \% M$ N( G1 Z9 l! y. Hrecord repeatedly resourceful responsible results 3 n+ J& [- R1 d8 b- T
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significant significantly sound specialist substantial substantially successful stable 0 I9 e# I% j4 v6 g9 z: V
$ Z+ F, L7 ^& L, v6 b5 \1 C3 tthorough thoroughly
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, }+ [, P, Z' ?0 q' }versatile vigorous # U1 I0 b) V0 N* D+ P
well-educated well-rounded worldwide
4 f& V V* m4 d4 Y2 [/ O2 [( ^+ vKeywords Keywords are an indispensable component of modern, computer-friendly Resumés. You should integrate relevant keywords wherever possible throughout the body of your Resumé.
- g, p. J* S+ H, l6 N0 ~NOTE: New keywords are constantly entering the occupational vocabulary. This list is by no means exhaustive. Industry jargon has become increasingly specialized, so there are always new keywords to be uncovered. Keep your Resumé up-to-date with the latest buzzwords circulating in your field or industry. You can't afford to have a stale Resumé, for it will surely be passed-over as yesterday's news.* e: b# W4 Z7 B0 P
General Keywords Covering All Concentrations
8 S) F$ y! y5 Q ?% tAlternatives" t4 o+ `. k) Y6 A: }1 L
Analysis2 D$ t+ P, @. a2 Q- K7 w: a
Analytical ability
# @. ^5 }3 {3 I! M2 e& mArticulate; X# m0 G6 _8 C% v6 y
Assertive
/ `9 v( z. T v" ]! VAssessment
$ h# s3 x' s& Y8 d; z! lAutomated1 ]% U& p3 e$ k3 v$ ]0 l. F5 O
Bottom-line
" a# w6 f# @) |$ d. KChange creation
5 ?* [' @0 T7 R: E: e% ]: ?Change management( n5 {! Y+ p' \
Classified2 M/ B" h* U# h! I0 ?9 M3 d
Committed5 z7 W" s' _7 Z K0 K+ h
Communication skills+ q$ W. ~ H L; i
Creative1 }5 D, ]6 @7 q7 ?! ?$ P: j
Deadline-oriented& U2 s$ [7 ]% D0 \. y* g6 _
Decisive: E# U. t9 l G R, S
Delegate
$ g9 B2 j# R3 ~Direct
- [2 j8 P. Q! [7 T$ |& DDriven8 l2 t& s* A$ [$ b9 H
Enthusiastic- X4 W6 }- P _. L
Initiative Innovative
+ j1 X0 w: [# G& y. mInsightful7 _, M0 E) C, K5 J# b2 O$ H7 q
Interpersonal skills) C& n/ m6 `; t% c6 R0 E8 f
Leadership skills
6 I$ s1 S) ?7 I* a0 vManagement/ d/ Q2 `4 O+ F( J
Model9 r+ H$ a# h" R1 G( a
Motivated
/ ~- @. d6 h8 Z8 hNegotiation skills e8 L1 o3 d$ F; a4 w
Over-achiever
+ p! k# Z, k ~, P/ n* kObjectives
7 K7 F! S* }* a# E( FOrganizational skills( }. q+ ]; x' r, w' R3 J, N
Patient
: ^! N% d3 Y( Z9 l# V1 }Personable" o' R; W( p$ p8 A/ C, X+ l7 C: ~" `* x
Presentation skills8 t9 O, X% t5 w4 ~
Prioritize
$ }0 @: e6 ] oProactive4 f/ [/ e* j- Y( r v
Productive$ t' S# B6 ~' v3 |0 k! c
Problem solving
, C/ g q& @ |8 G+ i% I7 S# SProduct safety( q6 \, M! T" E' D$ w
Project management K$ c2 x# h. [2 ^$ A }
Quality management Re-deployed
% N# E9 {+ ~( e7 {9 z5 ^: I( KRe-engineer
" j6 g( q/ R( c: g9 r# kReferenced
; n. N) K; j6 O, LResourceful, L% w- z2 M5 O5 G. v( U+ t# M
Results-oriented X+ o* ~8 i6 ]; _" A/ [2 Q# |7 h
Reviewed
) p# ^1 X# |8 U- X1 P, |Self-motivated
' f7 Q B% G' s; {8 e& A# BSimulation
# n4 X, D( O4 W9 h& PSpreadsheet! ]! r1 m; j( B2 ^+ M* [# n3 T) N
Stabilize1 t# S* Z) O9 I
Statistical analysis+ E* ^; }' Y4 V' O
Strategic planning
+ k. `6 F- E, q a* k0 nStrategy
; C* v+ I; `+ R- ^Supervise' y3 T: B9 \9 O/ w) a
Systematic0 g, X* Y# [5 Y
Team building
- P+ G4 G5 m1 X+ F1 b+ s STechniques- J/ [! W' u! L$ L8 Z' O
Time management skills
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Tactics, x+ a: P( V; ?! x; H: c
Versatile
* Z4 @9 Q: L: |* C' B- cKeywords Associated with Finance and Accounting
/ R4 K! k/ @' oAccount management
8 D& a% n) V; h& k: p# EAP9 b0 k) C9 s' O
AR
/ V$ S, j/ J9 \4 ~. WAsset management% y3 |7 I E" g# d3 l; h6 b+ X
Asset valuation
h: ` c, y7 r- J0 T9 l A8 ~$ V9 yATM+ g7 g, u) V$ x
Audit8 c* s* M: H- i
Banking
" C7 d$ o, {. z) \4 J. CBonds
! t$ [* t7 `+ G/ GBudget management0 ^% Y/ C; v2 |- Z6 j
Commercial leasing
9 h& G$ D0 W8 K; P HCommercial loan
6 p- b) P6 |8 P3 OCustomer-driven Conversational0 I9 r+ Y1 J# d3 a; X
Debt
% F! M t( b3 X4 _; R! ]Dividend reinvestment5 U# W6 X1 B/ [* H
Equity: M" g. }4 d* Y+ s( ?
Estate planning$ j* s$ L# n3 N: F1 ^7 @
FIFO
5 y5 a& N* h2 P3 i+ w+ CInvestor relations
2 D) C! b" b, v/ q2 Y0 ~Load/no load7 O R0 ]# j, Q) Q5 [
Payables management# V, ?; ?: f- z6 Y; n
Price-earnings ratio
! M6 i* G4 c' @, Q+ v* b' sProcurement& j' E& d3 W1 I
Real estate appraisal Receivables management
6 u* J8 _* U& s. O3 N+ B7 P- h5 b$ ]Reconciliation
+ ]) f/ L; D" v2 WRepossessions
8 }. r" @3 n! t" W2 qRisk management
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Securities( P9 a5 F- j& Y8 y
Site assessment
% P. J: x' \' q/ Q' q+ t3 S9 mStocks% M6 Q& `$ H1 T
Tax-exempt
2 x% S3 W1 g) a7 _0 `Tax-free9 d5 _( ~( U# [/ u( E1 ~, L4 a
Tax strategy/ s% X, A/ ]- a+ Y7 |8 c! V; S: D O
Trust services
7 V. c7 n# f( R* z4 R* \Keywords Associated with IR
6 J+ S& K7 b: B" e8 t* i. n& `Background investigation
( [7 n& d( m& }1 m5 }- nBenefits" o6 D( f; X( I
Career planning
: a" D g& G8 J$ ?. vCompensation
1 T" O5 ?& A4 r SCross-cultural training/ `+ S$ \& u( D# ]/ q( r
Disability plan, `% B+ w; [: |; ?
Employee assistance Employee misconduct+ B% F0 L3 A2 Z3 B5 m4 u% ~; s
Employment equity( }5 R( C" l% w2 l1 p j
Ethics
- \/ Q! m' v3 ~( S7 x$ a6 sFlexible benefits9 z/ Q/ l* o% Y4 |" W2 X4 @
Grievance1 t( z+ f# P: m7 j( t' H: c8 y
Healthcare administration
: c: ^7 y( A2 Q% XHiring
+ W6 H+ H- ?+ b3 X- a; Y! YIncentive
* Y+ `" ?9 D1 `% UInterview
; h+ f4 G3 e3 _1 Y5 ~9 p R/ aJob classification Legal issues
! ?& {$ @/ c x$ Y% _& HMerit pay
, o4 b& }4 M# c3 N* o# ~( X1 pOrganizational development
6 a0 t! c! G ?$ C3 A6 I" HPeer review* H- J1 O+ ]& j- g# F, C, r
Pension
# H* g% X" q( U' R/ {Performance evaluation
/ J0 }' R) [& Z! k+ Q' ~! J! ?Review
: y/ }5 J/ c0 r3 g0 M8 mSalary structure9 D3 }7 p$ e7 b, m. T7 n, U
Service awards' N7 r1 G2 x, v2 l; f9 h: h
Training' `4 d6 @% m$ X# N8 c5 T
Keywords Associated with Marketing, Sales and Marketing Research9 ~. m: I Q2 h& Y) A
Advertising
2 \. j7 W8 A5 `& ^0 lAgency
" |! g5 \: h, {/ G# ^Block plan& Q9 ~4 [" a3 d2 v
Brand management% |* V6 ]$ [+ J+ D X: S) q0 ?
Campaign
/ X+ L* ]# e" ?% l# hCollateral materials0 Z) C B# g. } I
Competitive analysis
2 l( s& o9 O7 |Consumer0 u& X, C7 e; g' n8 j$ }
Creative ability
/ e1 X0 e- [* S4 k# \Customer relations
1 c8 V7 g: X5 L( j) nDemographics
" X6 V2 C, k+ l' L) nDirect marketing* Z9 x- \: I6 T8 |5 |1 g+ B
Display6 X! L3 C6 ~+ U
Distribution channels Feature
$ _, e# A7 O( z/ k, L. ?# `Image
( n3 M$ c' U# }$ r! I, VInventory turns
& D8 N h2 n! l1 u# F- X G" vLaunch: Z1 x2 S/ X+ x8 X8 F; W9 O
Market analysis7 W! ?, m+ z; z, \, ?
Market assessment
- X) Y" C# T' Q' eMarket share8 l; s8 W/ _1 f" @" [
Media planning' b1 S4 f$ ^$ {0 z7 S6 q
Merchandising: Q5 }" K. F" w9 p" ?
Packaging" _$ f% P% m4 I7 O C- B- B
Penetration
6 F# E' j. d( d1 P. R( V6 L, {POS / point of sale/ T5 \5 `' y! ?# g# S
Price value' Q8 G/ Z, Y) K+ B2 X$ Z
Private label Promotion7 Q% I' V8 L) E$ N( {; f7 T
Promotional materials7 H- ~' }' ^3 x; ^+ W
Rebates- }" ~, N1 ]# m; n0 g
Revenues+ _' y5 `8 w, C8 A
Sales; R) n% O, O6 H& ~- v4 S
Sales maximization6 ?) d! C& W E
Segmentation
5 w+ e: I1 s0 _9 g* ~Sell-through5 r1 z0 T) o4 z% f
Statistical analysis
; L/ Z1 i' d* S w( T9 v. \2 eTargeted customers
- |6 g7 ~( p1 ~% `Trade management
1 ^! l; k1 X: X8 s8 p" D# iVendor
& B; M, v$ ~9 Z6 }/ v4 _2 hKeywords Associated with MIS
4 h( Y+ B$ A3 P/ |- f( jAnalog
6 ]9 G0 n4 k3 e" a; L% ?CAD
4 L! e9 v9 n$ L: i s5 F- l+ f( AClient-server% k+ b5 X- ~! n3 I i
Compugraphics0 b; f5 l; }) T% \# Z7 @0 Z( I
Concept design0 M0 D$ V+ w/ l
Data modeling& _) Y9 y; o$ p) f
Database Desktop publishing
# U! A' N9 V7 ZDOS o& y7 l4 p _: Z' I2 q& W
Internet0 h# T5 H" u: f: r: H* e- e, ~
LAN/WAN% L9 Y% F5 x: D, k
Laser* j, G3 P- R4 n# g$ o
Mainframe
( x% i' j9 |/ P! A* w3 k1 G, @1 jMulti-tasking Optics( Y, s7 W( s: l" c/ V5 F
OS/21 @/ k4 A& G: b" c0 c% ?% W
Product support
( A4 q7 s8 t8 [/ {" O# _Software development/ H; R9 d% m: \7 I+ x
UNIX
: X1 A1 m n1 a+ V: H% VWINDOWS/ g3 p9 \7 H+ J. S( V8 R: I1 P2 G B
Workstation
7 O3 B- w4 N2 Z6 N! IKeywords Associated with Operations
5 d' k/ J& \) @; B" `Automated materials handling* w& c1 e6 w. y9 W/ j3 N* |: A7 X
CAD. o8 ]& G W# j( B
CAM
# W1 w! |, p2 y/ X* R" [Change management
& R) [' P$ b9 Q- d, h; nFlow diagrams JIT
: G* f4 q5 _* @: PManufacturing operations/ _1 ^/ Q+ n$ Y6 @. E
MRPS/ b8 t( }- C* `
Processing maximization Project management7 ^& L! d2 N8 g8 f
Queuing theory# W7 m6 {: W% l1 l
Real-time processing control9 N* Z3 X) R" W+ l7 T4 B$ ?6 Q7 N
Total quality |
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