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Position: IT Small Systems Specialist . h+ G5 `# d3 l0 V d `
Reports to: IT Manager 4 _& n# y3 F: w7 r& I
Location: SYSCO Edmonton) m$ e# N1 z: Q
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Position Summary:6 @+ S- J* Y* q4 o3 D
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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Responsibilities:
, z. f6 Y$ W' b% G- w% E! q§ Provide high level of customer service to internal customers. X6 T1 @4 L+ o8 u
§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution & p8 b w* U4 _" c2 @
§ Hardware and software installation, configuration and implementation- |4 z* F/ p9 [8 r" x( C5 P- x
§ Ensure software and hardware standards and other policies are adhered to at all times, d! b$ j `) o$ S+ o# C
§ Liaise with Corporate IT Helpdesk
* N3 N5 b& ?7 W6 Q7 J§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert% U. c2 E6 c# w" ?
§ Develop and maintain good working relationships with internal and external parties
0 w+ T5 P- _7 d- E+ a, p% t§ Special projects as required
+ ~9 J! o# I8 Q3 G% }. [. S§ May be required to provide after hours pager support for emergency trouble calls& n( x6 u4 D& g* W- f: h R" h
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Qualifications:2 }8 R, w; E5 ^
§ University or College degree in Computer Science and at least 2 years of related work experience
1 E7 L, X) [( Z3 z§ Strong interpersonal skills with the ability to work with others and work under minimal supervision
7 P5 o0 }; T4 b. N) V' {* C, |§ Fundamental commitment to customer service4 p7 N+ C) Z) S7 C9 G6 U
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues% o& E- Y/ f; N2 N# s3 N7 b
§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
# K0 q6 p- o" k- S§ Experience installing, supporting and troubleshooting client desktop software
! [4 v& A# G% q$ v4 r§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems5 F* `; ~( r8 r
W. A% j, F! w$ ]/ XClosing Date: September 16, 2005% u- i9 \% [5 }. y. b9 w$ I
1 E( _( v: q1 wInterested applicants should forward a cover letter and résumé to:0 \9 j4 y+ Y1 T! D
Beverly McIntosh, Human Resources Coordinator9 L6 t! M0 z- d& ~/ X1 ]
Fax: 780-451-3546
Q B$ D7 l* QEmail: HR.Edmonton@sysco.ca
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Position: IT Manager
) K) C$ L [% W$ ^Reports to: Director of Finance & Administration
1 x) I1 |* q0 G9 g4 XLocation: SYSCO Edmonton
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; g4 s* j5 J7 x0 r( gPosition Summary:) K* E+ g& E1 e; B" p
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto).
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1 ?5 @- m! G1 J0 y8 MResponsibilities:# I' w3 I8 ^4 y; D
§ Manage a stable local IT environment ! j2 |" W, M, N* K- k3 g
§ Manage and coach staff in IT group
U# Y/ T$ n0 k2 N& M) X§ Oversee and provide small systems technical support
! B$ D7 q/ y D" T6 V§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives# G; t) K0 `$ d* }$ K
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
5 g \3 {, |; _§ Hardware and software configuration and implementation/ N- p/ B) I2 G3 D1 n" Y+ X
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to6 L. ~3 x, \1 n! C; |0 p
§ Ensure software and hardware standards and other policies are adhered to at all times) L; J, G- n2 g* }- N R+ ~& i/ t$ b
§ Perform network administration at the domain level; managing user accounts and network access
9 k1 q7 E3 |# B1 X. s' ?3 w§ Develop and maintain backup and restoration procedures
9 V2 c& w( Y. k0 V( @§ Develop and track IT budget as well as IT capital spending plan$ h+ U z- ~* \/ }; o/ F& _
§ Liaise with Corporate IT Helpdesk
( ^5 M# i ~$ v) S, }! T§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
: Q1 T4 S+ i" I' z" p/ t2 Y9 f§ Provide technical and procedural recommendations to management
5 k. R0 ?, s1 m0 N C§ Manage user ID request and approval process in conjunction with Director of Finance
1 q/ Y3 H2 ^* L# u0 O6 ~3 Q( ?: D§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT5 j& K ~( v4 n6 t
§ Coordinate and support end user training5 H/ v7 s. e# y- y% g5 L
§ Develop and maintain good working relationships with IT related suppliers and service providers
$ Y; N, `6 k* x2 i§ Collaboration on development of internal intranet and external website maintenance
6 g8 J o3 x( p! d§ Manage all printers in the building: u( n2 z3 C3 A1 @
§ Special projects as required3 A `" t) R3 L6 u) n
§ May be required to provide after hours pager support for emergency trouble calls/ V; ^/ @6 p+ C/ c7 b2 o2 B# |
0 k# Y2 s9 _$ Q- ?2 j" ~9 AQualifications:
% O$ L) E$ H0 |' L3 f" M§ University or College degree in Computer Science and at least 5 years related work experience
; i- [, g: a) P0 T4 z8 ^2 J* n§ Excellent leadership and organization skills% A% P/ j4 E; K! U: Q9 G
§ Able to manage a local IT environment while working within a Corporate IT structure at a national level! q/ B ^/ }9 w# H" p
§ Strong interpersonal skills with the ability to communicate at all levels within an organization( U& m3 b4 h1 a3 K9 h& [7 S
§ Strong small systems technical support experience
6 g! n2 ~( y: x9 Q. v1 G§ Fundamental commitment to customer service and process improvement
% B$ T. E6 d; ~§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues7 U+ Y9 [. v" {3 y9 Y
- p; D t, U. G, `5 |) i1 ~% V, wClosing Date: September 16, 2005
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7 t; a6 [6 G" e5 v' d9 H: w) ^Interested applicants should forward a cover letter and résumé to:
0 c: H6 c& d/ R7 S* i0 ?+ I- [9 wBeverly McIntosh, Human Resources Coordinator- W+ m6 U( U6 d( J; d7 a) \
Fax: 780-451-3546
( u0 J! [1 m9 w" K1 l: `Email: HR.Edmonton@sysco.ca: C* W3 z3 `" F5 P6 F6 U
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