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Customer Help Representative - Edmonton – ADV14745 f+ Q% ?$ g! h5 m( @' A
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About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. - A& G+ b: U4 n% j% [5 A
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0 `& M& L) a3 @4 ^, L& e' PKey Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services." a) Z% c% {0 S# n# ^
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. N7 |' H. B" d" n! E- OYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will: - h+ F* x/ W" L. X3 i* v2 x
& |0 l! k" b7 ^/ Y7 o# V) `4 |/ oProvide service to TELUS customers.+ Y, P0 z* f" [! G0 w: O( B
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
, Z/ b9 m8 ~6 k/ j. `: r4 ? PHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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% b- R7 y, p' w- o/ f3 D6 @7 r In return:+ a/ ~( [* k! `7 F" p! w. f' V
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan." U; Z) r& J# ^- w! V0 T* W
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5 \3 X8 g8 ~7 H0 B& d/ P5 YQualifications . y. m8 G4 S! `+ V* B1 V
Required Knowledge:
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Technical knowledge of data/IP products and services.' O8 ~3 g6 r5 |. @/ E r
Technical knowledge of voice products and services is an asset.
0 Z! E7 ]$ a0 u( y0 sTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
2 F* `; J2 A( T* U% R/ ?Familiarity with trouble reporting systems is an asset.8 N3 f# J Q; }7 d
Successful experience in a customer service environment.
?6 x( _+ {% dWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.5 f. u* r) W" Q
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2 X$ ]* v4 y* hRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.: P5 e. u" K% k' B
Strong problem-solving and trouble-shooting skills.9 i& S5 x1 z$ i; E
Ability to work independently with minimal supervision.
4 a' m# @7 q% m$ s- X' l- cMust maintain a high degree of accuracy and attention to detail.
2 k0 g' {. L$ [Ability to effectively compile and analyze data and make sound recommendations.6 X0 E5 w( N( [5 Q
An aptitude for recognizing and creating sales leads is an asset.
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1 u$ I, M! ~% O$ E+ {+ R Additional Requirements:
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7 y4 t% |* T$ x7 O' Z; O& TReliability and regular attendance is essential.9 o9 W4 U( b- f9 z% L
Must be able to work in a measured and monitored environment.
$ N+ J! Z0 l9 m/ b7 X# E$ VAbility to work efficiently in an environment with limited ability to move about.
8 f% k' _) @$ EMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
( l) t. ~3 s6 VThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.1 Z5 c! o* u, X0 }
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TELUS Values in Action# ?8 Q7 \( h: X* S$ ^- W
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;& Q! t: ?0 W. f* R9 A
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We embrace change and initiate opportunity
* I$ k! {: n( z& O0 m& _7 DWe have a passion for growth0 T" c' `" [' \* [8 j# R, c0 F
We believe in spirited teamwork* D* p1 e8 O' W/ Q$ P
We have the courage to innovate6 L, D& s8 Y+ ~) F3 Q
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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