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Customer Help Representative - Edmonton – ADV14743 P" t; {& K' L
! c6 L4 z5 z B* R4 `6 GAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. : N% z2 U- S" E" T7 w8 V
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z7 Z9 k' b9 f& o# }, |Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will: % G) U* V! Z6 W+ b0 M- E; q, z! Q
$ w5 m) p$ b' Y7 e% FProvide service to TELUS customers.5 V2 u) a: B3 V8 x) ]
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
7 ~% F( x2 d, V0 O- J3 N* m5 RHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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7 C$ \" ^; G3 F# Q: ]; u* J) Z In return:* s+ i3 J/ c j9 K& R& W
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4 p e- }7 e: {You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications 6 O9 W# W4 W4 `6 f D
Required Knowledge:
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% a5 F4 \* U1 j" g* GTechnical knowledge of data/IP products and services.
8 }: G: ~; [5 E- \$ T5 G4 OTechnical knowledge of voice products and services is an asset.
: T6 _" L/ ^( Z m7 ATechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
/ t8 Y2 x+ t P8 T% ?2 \- ?Familiarity with trouble reporting systems is an asset.: ~7 V; t% G* l U0 K7 \& @" B
Successful experience in a customer service environment.! P) C( |, b# X. Z
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset./ _+ X0 ]; R/ H' I) Z: h* @1 m9 W
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a' g' \1 e" W1 [+ D2 |0 Z* i- gRequired Skills and Abilities:
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X3 J2 t: Q7 {9 s/ fMust have exceptional interpersonal, oral, and written communication skills.
" W2 u2 d0 B+ Q2 ?5 B4 j% k1 O( bStrong problem-solving and trouble-shooting skills./ H9 [; K' i6 p/ o) L
Ability to work independently with minimal supervision.
8 A$ I8 E8 B3 t( fMust maintain a high degree of accuracy and attention to detail.0 }9 f+ K* \8 l( H5 Y, X' A
Ability to effectively compile and analyze data and make sound recommendations.( j' v8 c4 g! T& `, @: h, Y
An aptitude for recognizing and creating sales leads is an asset.- Z" q# H. H/ h2 x6 h! Q3 B
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+ `5 o, d3 C }! i, y! _ Additional Requirements:
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Reliability and regular attendance is essential.: u9 i2 J. O! }( y! N+ C7 q
Must be able to work in a measured and monitored environment.8 x0 }+ }) W0 T" V( {- N
Ability to work efficiently in an environment with limited ability to move about.& v! G: x: `5 x6 ~# F$ x$ n
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
+ l. I" O! y, H+ o5 c- ]% oThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action, C' M6 b" }; Z. u, E. f n6 W% z
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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) e9 j% ?' Z4 o) s! FWe embrace change and initiate opportunity; J/ F9 G0 r* b) O$ `% h2 n
We have a passion for growth/ x3 n% A, t9 y7 p
We believe in spirited teamwork
2 Q5 s1 c/ f) a. x0 G) QWe have the courage to innovate# R, b2 w0 E7 ]* @: B
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0 ~1 B% w) I% Q; o6 h5 uAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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