Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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& v7 y4 z5 v+ ~0 |' V2 f8 i% GAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  

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Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

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In this position, you will:
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+ v+ |/ W! t% s( [: @. qProvide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
+ j$ H. y. c( B6 e4 T. tHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:



3 |8 n$ d+ E4 a' QYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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4 z  t2 y3 P( T: `You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
Required Knowledge:

% x9 i( D( N, O; q, [7 d' w7 R& x8 UTechnical knowledge of data/IP products and services.
$ M5 ~% C+ ]) y: |$ OTechnical knowledge of voice products and services is an asset.
- c5 ]! T$ B, r% h. ?Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
! ^5 A6 E8 a, iFamiliarity with trouble reporting systems is an asset.
  ~7 P+ V- s. V  j1 RSuccessful experience in a customer service environment.
( ?0 i1 L) ]. dWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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Required Skills and Abilities:

Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
1 K2 H4 b1 g) f5 lAbility to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.
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4 {4 C9 r$ B: h  y Additional Requirements:

Reliability and regular attendance is essential.
$ ]2 f/ T% Z0 q5 u; m3 \% lMust be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
1 L" s9 J+ V  H* j1 fMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
! b8 g& j  Y4 MThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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4 i8 W/ @+ z# f3 `4 p, G  |8 Q TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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, S3 I( m. d3 |5 k6 h' `% EWe embrace change and initiate opportunity
$ X' J4 G8 Y1 v' B, S& g+ J3 z3 nWe have a passion for growth
% _9 ^) n5 _4 N# @0 qWe believe in spirited teamwork
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
: e# ]; i: M2 h; D6 e6 D( l" N据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了