Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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; O0 U( p. p" k5 Q. \Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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0 i2 W* ^8 N( p' c6 |Administration:
•        Schedule client appointments and counsellor workloads
! k$ R$ y- s" L9 C•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
, Q0 R& Q- _. b+ O4 I•        Update and maintain databases
•        Generate monthly reports and statistics
+ u2 \: S6 @- ^  {3 a6 J•        Organize and directly support group materials and documentation
# B1 G; O# b+ e; k•        Process payments and complete weekly deposits
4 m( R; z& V1 L  J) k•        Write and revise business correspondence and forms
' ?4 g7 \  ?* R. x  n•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
1 |. E0 i& j9 K% P6 Y•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

, o) P* i! b" R! x•        Minimum two years experience in areas related to office reception and office procedure
3 ]0 H6 Q, D0 D•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
& Y$ k; f6 C% l•        Able to interact positively with a diverse population
•        Strong customer service skills
# l* o5 L! Q5 s9 n* W( @0 R•        Strong organizational skills and abilities
, w! }6 x7 x& h) T8 l•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
8 f, q) w* O) d$ Z) a# [& k% IApplication deadline: October 22, 2010