Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

( Z$ E. X* e& d9 XThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

/ e7 p2 _( n  F3 a# j6 |Reception:
% g) b' ^/ o4 L1 n( ]$ I•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
% t& {; Y! h0 o4 n•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
: n. L6 b) c, \8 h' ?•        Input and manage high volume of data
•        Update and maintain databases
' f/ ]) J9 m* l5 s•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
& T6 Y+ |% J' g7 ~•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
& S9 R# \3 K* e8 i7 R0 d! L4 [) y•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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1 M: Y0 q& c) I* ?7 D9 }1 m8 ?0 B•        Minimum two years experience in areas related to office reception and office procedure
# b- W  y! v+ f' D9 i. @•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
. g! e- \* u/ V: P, d5 a6 t7 c•        Able to interact positively with a diverse population
8 a  Z8 a! X% q, B8 [  X•        Strong customer service skills
3 ?# `5 G' U* {/ A•        Strong organizational skills and abilities
3 p: k' J6 d0 ?, |* J+ u•        Knowledge of HOMES database an asset
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8 P4 ?) U8 j- ]' y* x% sHow to apply:
Please submit all resumes to the Recruitment Coordinator:
6 j( u  k- P, L- l. v) Z' hEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010