Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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Reception:
: R2 m9 m( B7 r3 P5 ]( R( C•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
4 S3 l: ?; Q7 G/ B  Z•        Answer multi line telephone system

Administration:
' c$ n% [( Y/ F2 m! s•        Schedule client appointments and counsellor workloads
4 s- ?4 p! L) R5 s+ d•        File and organize paperwork and files related to client visits
6 \5 D- U; T# k% `) E/ Q+ W1 @•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
% A# u0 Z' R4 p6 l•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
' @, i5 P- {# @! c•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
' |; c4 B2 a( ^) V+ G•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

( L1 F: Y" t! V0 T' b$ QQualifications:

, \6 @2 [5 v2 o$ m8 w•        Minimum two years experience in areas related to office reception and office procedure
: s& Z1 F/ K. d- o8 X' O3 I•        Proven experience and proficiency in Microsoft Office including ACCESS
% \# J* i& X4 H/ L; Y- v! V9 V•        Excellent verbal and written communication skills
; U: F% G  h3 k& W7 D•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
( e6 H7 E: C/ U/ Q/ T  Q•        Strong organizational skills and abilities
* a" Q$ B1 d! e; H& T•        Knowledge of HOMES database an asset

How to apply:
, C4 ^/ S) K( b  ]- x# j  F8 JPlease submit all resumes to the Recruitment Coordinator:
2 L# d1 ~9 L; ]" I, V9 T4 Y! HEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
% [" }( s+ i/ c, bApplication deadline: October 22, 2010