Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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+ d- V% n" d, O# V2 b% R3 AJob Responsibilities:

Reception:
5 u2 Y7 g, k1 S* M3 Z% X: [) `( v•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
; P( b4 t& f$ T3 l/ O: T•        File and organize paperwork and files related to client visits
" o/ V; p' |' h  Z! s( }•        Input and manage high volume of data
. t/ ]& [6 u! H) i9 ?4 e7 a•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
* v4 B7 g9 Z8 Y5 U3 z5 d•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
  p( Z6 l2 s$ Q1 o2 D- q•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
% h' J3 l7 p2 P•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
# P9 }# S# I; I! B) I! r•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
1 G& r7 c$ L0 k$ U; q: Q•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
9 z1 }! I+ C$ I% K9 W•        Strong organizational skills and abilities
# m% k$ q9 ]5 t( i8 T. @•        Knowledge of HOMES database an asset

" L7 {' _. H( `+ c% K0 O1 EHow to apply:
Please submit all resumes to the Recruitment Coordinator:
$ j' m. |( e4 I  U, e4 _$ }Email: recruitment@ywcaofedmonton.org
7 D' E  e* X9 j- u+ C. z- e, cFax: 780-425-7467
Application deadline: October 22, 2010