Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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& z# e( Q8 y8 h, mJob Responsibilities:
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. A: X% u9 b' F3 e$ M5 wReception:
  T. M6 a; H* u3 Z$ E+ x•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
8 r" C; _1 \- y4 X$ B" h•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
% B& E! S  S! m•        File and organize paperwork and files related to client visits
5 w7 ?; D  Q! U# g6 B* Z' L•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
1 E+ G  w* K. n0 \•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
5 \6 _  G% d: ~9 N0 z# j( K•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
5 g/ E' d* \6 J/ ?5 X& _; u8 P•        Ability to handle inquiries about programs and services to other community agencies and to clients
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9 Q& O) r4 y! ^* l2 XQualifications:
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! ?6 J9 Z, a9 A& w•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
/ E3 J9 ^" z7 G& G# r•        Detail orientated and ensure accuracy in work
4 h0 H! Q/ L9 q•        Able to interact positively with a diverse population
) o& ?* @( `" ^* p/ m+ `4 U% l•        Strong customer service skills
•        Strong organizational skills and abilities
* k  c, ~" ]0 C: o) ~) O* m•        Knowledge of HOMES database an asset

! _: g+ T9 A$ _( S+ PHow to apply:
% v" U; U7 @0 T1 W/ r8 QPlease submit all resumes to the Recruitment Coordinator:
, d+ @# ~3 n+ X: e' jEmail: recruitment@ywcaofedmonton.org
0 z2 V6 I( e; m: a8 Q! AFax: 780-425-7467
Application deadline: October 22, 2010