Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
4 L( L& o1 p7 Q( i2 t
2 `, `# Y9 `  O; BJob Responsibilities:

Reception:
- {9 Q6 _( B1 _•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
- v: p; ^) f6 J4 c
" \2 U6 m; Q; j1 i+ }5 \! ~  tAdministration:
•        Schedule client appointments and counsellor workloads
2 z3 _7 e) w; M/ l4 H( d5 Z  n•        File and organize paperwork and files related to client visits
: g0 ]; G: D; a8 t! F* R- W•        Input and manage high volume of data
% Z3 f; i3 g: K# p•        Update and maintain databases
# }) C6 T2 H, c  C$ `•        Generate monthly reports and statistics
) d0 y0 s" J+ z! ]5 v5 a* J9 o1 J•        Organize and directly support group materials and documentation
7 f% A( S- C) Y" p$ H0 @•        Process payments and complete weekly deposits
+ Z" X/ y! }' J•        Write and revise business correspondence and forms
5 O- }$ T- [. k( X•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
% m8 M, x' L6 T; l•        Thorough knowledge of services and programs offered by the Counselling Centre
1 e0 z' ?" z# d) v! M•        Ability to handle inquiries about programs and services to other community agencies and to clients

$ _* l2 j! f/ V0 {+ s5 bQualifications:

•        Minimum two years experience in areas related to office reception and office procedure
% b6 X0 {9 J1 J•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
9 j% C4 H2 h9 T! \•        Strong customer service skills
# a( f( r# J7 N/ R6 _' U5 [•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
& C" \" z+ l/ I9 b* gEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010