 鲜花( 47)  鸡蛋( 0)
|
If you think it matches with your skills and experience and you need
7 l, o! m4 s( E0 k. O# Iassistance to apply for, let us know and we will arrange for an; Q3 J/ z' l! t" ~0 r7 f5 [! y
appointment with one of the counselor.
, ], S" M N- t$ M8 |) Q/ `6 N: p0 r \, [1 w' Y3 T
Level II - Call Centre Representatives (Permanent) 7 u4 u S7 ]; k( |4 d+ x7 Q
Competition Number: 65A11 16# t/ Z% [8 ]5 K1 f: y4 e, P6 a
Job Category:Customer Service / Call Center
/ ~5 b0 F. S" \$ j: nPosting Date: 4/7/20112:13:00 PM
, i2 T K5 [: D7 K+ b" q: U; WClosing Date:5/31/2011 4:30:00 PM & p: M) g# _6 A3 C$ ]
Job Location: Edmonton
( e2 j+ o5 H! i5 v# v, r5 t
( b' B2 ]6 g5 w: r5 F& C% dDESCRIPTION
1 r$ {6 C6 K# j2 p+ A! B
3 d6 P! }1 d! l& D, zAMENDED - April 26, 2011: _" R. x! l7 B% Q4 y
ATCO I-Tek is currently recruiting qualified permanent part-time$ }0 K0 [# j6 P$ A+ R
(16-30) hours per week, Call Centre Representatives to work in the' m A& u5 ?7 T2 j& k6 I4 G
Call Centre located downtown Edmonton . The pay range is from $14.83 -
6 c; s1 i# `/ F/ H) I* m" h$ 18.83 per hour. ! [* G- D. y- Y
Shift Differential: additional $0.80 per hour for hours worked on
% L4 u5 i+ Z7 L3 d3 L: TSaturday, and $0.96 per hour for hours worked after 5:00 pm.: v9 _7 U! T! \- I* Q( K
, j: P8 n' P6 n$ i9 K
$ @7 o5 n" Y' g- i, A* @5 SThe Level II – Call Centre Representative assists customers by+ A$ J8 r' O( k6 U6 ?: }
responding to
4 {, I' C+ c* z/ K+ bresidential, commercial and rural account and/or service inquiries or
4 K8 W4 j0 @" ]$ x; n# m/ `complaints received by telephone. This role is responsible for/ m6 z: `8 J9 F- E( {' s* ]
delivering
( [+ `- p0 B8 @excellent customer services by focusing on first call resolution.
* e# x. H1 X; i, i) n
: q" `2 h1 n" d; n: H0 d6 }. B* u1 T5 `5 q0 `1 a O6 B# i6 _
2 N% w& X6 w; q* w9 m5 I( o1 H
The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and: @4 H/ ?) A+ W) x! b
Saturday
4 [8 B' Q7 e6 E5 Z0 b8 `8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
$ m3 b, O0 `6 w/ SCentre employees must be available to work all hours of the Call Centre7 b5 `2 l |& t! b8 P, g9 ~
for- z( U9 e+ Y7 o; U0 s' Q" Z
scheduling purposes. Work schedule will fluctuate.
& G7 u! f% y2 x# p0 U! V; s
) I1 D w/ X* d; z( \! H: c6 n/ A* d
2 b9 M- O0 L0 v& G2 s' @" e' h6 M* MThis position is administered under the Canadian Energy Workers
0 l4 I) Z, ^. R S' |+ K9 @Association4 V6 [. H e. M. A" h6 B- R# B
Collective Agreement, Job Posting provisions.8 ]5 a3 G" P" D% i' Z
5 a# q. a4 Y, u6 a3 |
RESPONSIBILITIES& o, e$ R8 W4 O9 ?' ^: x( e3 x
5 Q _* B& O" A6 u0 B. | J
- Responsibilities included but are not limited to:, H: d2 S8 j5 d \/ _$ c
- Respond to customer residential, commercial and rural
/ E: `0 K6 p# l" B# taccount/service% a# Q( ]9 z9 c) ]2 y5 R/ C
inquires." z- w; [. o6 k) W
- Solve a wide range of customer issues in a dynamic, high volume3 {) }; q v* P/ h+ h% h# Z
and% J: M( D3 f$ s V% z' y
fast-paced environment using initiative, creativity and8 i6 H* [. r/ k* J
decision-making
1 j( A1 X- [. c2 |/ F1 h4 @( U' Lskills.
) n% D1 S8 }& q+ B4 I- Up sell, Cross sell and retain customers is mandatory.
4 p' ^! d- N/ m4 x. M- H w+ u- Provide information to customers relating to energy management.
( h5 A3 `- R5 [& U( }0 O- Calculate customer bills by performing complex rate calculations
! p) o4 d1 d6 m- rwhile
" z7 H: {8 _# }# A) M! Uusing a thorough knowledge of various rate structures.
6 T- B" {/ M: L- Explain customer bills to a diverse audience.* _4 F& A4 r4 n
- Investigate, analyze and respond to inquiries concerning billed
1 t) z) }0 z. m U0 x6 R& S Aamounts, account status and receipt of payments.
; C6 _3 J5 e r/ [: ~ m- Process customer account information in a measured real time$ G& I5 q" k+ S% E& z9 ]. h+ ]" c& k
environment.
2 e" _/ i# Y# {7 Y* D- Provide caring customer service to all customers.
% r4 n' F" \/ j8 W( O- Defuse potentially unproductive interactions with irate9 b; G$ D4 z; M
customers.
5 J& Q9 O/ {- H1 x" n2 H- Respond to emergency customer service calls in potentially& I* C2 p& }, R$ [
life-threatening situations.( a3 S* W; w i+ D
- Work with minimum supervision.5 J: B0 V4 n- m2 e
- Understand and abide by governing legislation, codes and" T6 T5 x, O# @" E
compliance5 G8 _' c) w& w
plan.
' f6 K H+ R# r m7 i4 V7 {% s6 u( m
B& `3 W9 z2 O6 wQUALIFICATIONS
# ^7 W' R" C/ @- G( Q4 J0 c5 m2 G! P) s% i' u. |- _
- Grade 12 Diploma or equivalent (applicants will be required to/ O$ n6 r! q( w+ i* S: L0 h7 b) r: \
provide
. a; a7 J: m' Nproof of education)' K1 M4 L- b: o
- Successfully complete the Call Centre Simulation Assessment(s)0 b, A: u" f g+ G$ ]* ~
- Proficient skills in PC office applications (i.e. MS Word) and a
, f" M$ N# N& a# P6 t) qworking knowledge of Windows XP.6 e" B* }, x; b% ^0 d
- Proficient keyboarding skills.
' m U u3 s" D- I' ]- Call Centre experience desirable.* P5 ~# D3 t2 ~7 h6 y
- Demonstrated reliability and ability to work rotating shifts.4 l2 ?, B3 h- Y" T
- Effective professional written and English verbal communication8 z1 I# e* z, D4 D$ {
skills.
. ~ p: X, f0 _8 H1 ]- Flexibility to perform in a dynamic work environment.
" j; h( \* {# ?( U, g7 B" t) @- Positive interpersonal skills to thrive in team orientated, [' l3 G1 Q1 F. ?" I
environment!
/ j f+ m8 A7 x) W6 P8 z( Z2 F o( `- Accurate and attentive to detail. Strong mathematical aptitude.2 k4 a% \9 z" L+ @: w" L
- Demonstrated ability to work as a contributing team member.5 }: V5 |/ o R% p- f
- Ability to apply appropriate judgment in the management of
9 ~" r7 F7 q% O/ N7 S: M, F3 l( kconfidential information.
9 g2 Y' G4 s* y8 K& s+ G/ g: N- Clear Criminal Record Check.
' ~6 ~( b1 l8 Z+ a4 O* n
- j: M' @7 [, Y; UGood luck,3 L P3 m8 o8 N5 p2 w$ ~! J
& |" _( X1 q/ o4 BKaruna Bhavsar
; v# p( {$ G# D# w; Z9 n
) l( x& N5 _9 O( W3 G$ c7 cWelcome Centre
$ p& f2 V& I, G% s0 v n1 H: {. `Supporting Aspirations Connecting Dots# ]& W/ G; s$ e r4 ]4 w. q) o
t2 h! y! x" `! i Y#335,TowerII
" k! [1 k, n+ Q4 E. z b2 GMillbourn Market Mall
' t( p2 o; }- Q& I1 d3 k6 T7609-Millwoods Road
4 @$ a1 p+ d: WEdmonton,AB T6K 3L6
0 _" A9 V' H7 `- z* L* |Phone # 780-462-6924
: I9 X7 x8 V/ a2 c( Y, jFax # 780-466-6594 |
|
狗仔卡
发表于 2011-5-25 07:59
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
