 鲜花( 47)  鸡蛋( 0)
|
If you think it matches with your skills and experience and you need9 p1 a8 s# J5 r+ C
assistance to apply for, let us know and we will arrange for an4 ]( y0 w. g5 s( S, o- \4 u
appointment with one of the counselor. ?6 h7 \1 r; B8 {/ y
: i6 r# {' T1 v+ o2 Q9 d
Level II - Call Centre Representatives (Permanent)
( y* Q, r# X9 `& L l9 [Competition Number: 65A11 16/ U3 Z# z# j# A
Job Category:Customer Service / Call Center
- x3 Q+ c1 x) u+ z- R! RPosting Date: 4/7/20112:13:00 PM6 w( D, N8 X1 F9 |
Closing Date:5/31/2011 4:30:00 PM
7 O# v+ E3 i0 X [' r1 J& I- b3 v& FJob Location: Edmonton
( G9 c8 J- s$ `: b, f
, n1 e' `2 p3 l% \& K8 bDESCRIPTION
* h, P: X; N# n5 h* ` m9 H) S; J) q
; C$ G3 H8 [# e4 T& \5 OAMENDED - April 26, 2011# `2 r8 r1 g9 Q8 O
ATCO I-Tek is currently recruiting qualified permanent part-time
0 n! E; F0 L5 h(16-30) hours per week, Call Centre Representatives to work in the- C4 G5 P8 X' O9 S3 i
Call Centre located downtown Edmonton . The pay range is from $14.83 -
4 Z6 p/ W& C5 b) K5 }3 ?, ?0 }( J$ W$ 18.83 per hour.
1 ^ n2 q3 {" iShift Differential: additional $0.80 per hour for hours worked on+ h$ ~. r$ j0 o9 i5 P9 ]
Saturday, and $0.96 per hour for hours worked after 5:00 pm.
) j" y5 O1 d6 F! ?
& j/ N$ O! B- A: w% t- l' @. l4 ~6 n
The Level II – Call Centre Representative assists customers by
+ m, g/ r% Q- qresponding to6 d" O, _9 v- c9 F# x* k
residential, commercial and rural account and/or service inquiries or! ~+ f; M3 a2 \0 j% s0 W
complaints received by telephone. This role is responsible for
. B4 l$ ~+ [) \" O e9 xdelivering
( R* L& M& _* s- x8 G) {0 xexcellent customer services by focusing on first call resolution.
# Y5 }$ t- ]' ~. \% M
* c! w9 O' `3 _% g
. m) w4 C% f" S) K2 V5 c5 A+ R
( L3 j" Z0 i* j gThe Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and" k3 X$ y' c6 c; X+ p& ~# s) C
Saturday6 H8 b$ C& A7 P! J L. m* n3 D
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call. e, n+ {4 o) u) i+ w! M
Centre employees must be available to work all hours of the Call Centre
% |7 }+ M. O( A8 S0 u# L! Ffor
- _1 h5 p! t* _5 |4 c0 i+ Escheduling purposes. Work schedule will fluctuate.
2 g3 w, k @# u$ t8 V' \, {' z, {/ Y" U9 q: T/ Z+ ]
) z/ W* Y) P; ]5 N6 w- k7 d5 S. B# [: \0 x. j: z- E" e _5 c
This position is administered under the Canadian Energy Workers3 D/ Y \6 [ `: ~. z' Z/ {
Association; w9 P) W3 @& R- Q# V h. n+ f7 ?
Collective Agreement, Job Posting provisions.
" i4 m/ @5 M7 D3 W2 ^; |
" w h$ g4 y0 I& m2 i- DRESPONSIBILITIES9 E( `3 f* @/ _0 u
+ V7 `, ~8 D! D8 \1 B% U8 t
- Responsibilities included but are not limited to:
_( u8 }7 f4 W5 q2 K- Respond to customer residential, commercial and rural9 K; Y+ P( c/ b5 K( O! ^7 k
account/service9 E6 o7 M; _! { i5 P
inquires.8 t8 Y/ l" v) A0 i- r
- Solve a wide range of customer issues in a dynamic, high volume
. ]3 C6 M% S( @8 e, l# @and
- i: |0 V4 y4 H- b# z: _+ O( Kfast-paced environment using initiative, creativity and
$ t# I8 v( h' D* |7 Xdecision-making6 `- q. e$ g; G% [- \# A. U) F0 E
skills.
% w' j. G6 E& C# d, X' h- Up sell, Cross sell and retain customers is mandatory.1 d/ [, D# n3 u# w- O. U. w
- Provide information to customers relating to energy management.
R2 j9 H. f; Z8 A. J" g- Calculate customer bills by performing complex rate calculations
7 K/ w; l( N6 P6 Iwhile' c# M9 C6 d4 d3 j ~5 ?: m% u+ C
using a thorough knowledge of various rate structures.
' F, t6 B+ V |/ V- Explain customer bills to a diverse audience.
& x6 T0 o2 L& y- Investigate, analyze and respond to inquiries concerning billed2 c2 X6 h. a, \* \5 v8 c6 o
amounts, account status and receipt of payments.
' M, c8 d- Y: v3 W. A- Process customer account information in a measured real time
i i8 L S+ U( `+ {- Jenvironment., O- B" _) B7 G( q9 x! u, P2 Y
- Provide caring customer service to all customers./ r/ q' P6 d5 C# ~4 v" }; v
- Defuse potentially unproductive interactions with irate4 j/ Q& e3 t: y0 R$ P7 U# d
customers.' ?& H( m- G) e$ ~6 ~3 I8 l5 c8 R+ j
- Respond to emergency customer service calls in potentially1 d9 ~8 M" u! _. c! O) K
life-threatening situations.6 H, W, X, V) A! c
- Work with minimum supervision.
$ ?, }2 p4 W, t. w: p. @5 b- Understand and abide by governing legislation, codes and
1 {: n1 h& c* ?" q% n! y) X" gcompliance
5 X4 z; Y0 x- eplan.5 w) W! R- P/ y; K0 @
9 s2 S5 m8 U$ O q6 u6 s% N% U
QUALIFICATIONS& e c, I+ T \# a! r$ c# E
" D, v# q W) z E/ z% u
- Grade 12 Diploma or equivalent (applicants will be required to1 L- M! H/ x" i$ L& t) x N' I
provide
6 o; E; Z9 s. a, t6 Eproof of education)
" |' ^! O# Z6 J- E- Successfully complete the Call Centre Simulation Assessment(s)' D/ ^. x* U4 M T2 r6 V/ C& t
- Proficient skills in PC office applications (i.e. MS Word) and a
' ^. O! h6 V% z- O: dworking knowledge of Windows XP.
$ E3 |1 L5 }, Z6 g( f- Proficient keyboarding skills.
2 w2 p& f7 T) F- Call Centre experience desirable.0 r, W$ R$ r+ i& L& o2 M
- Demonstrated reliability and ability to work rotating shifts.2 z8 j" V9 y$ h
- Effective professional written and English verbal communication
' L- L) ]6 ~8 W5 k, e' uskills.6 q, R( m4 B) M1 @9 l9 H
- Flexibility to perform in a dynamic work environment.
7 x+ v# l% h0 Q: C% ?! N- z8 n& ]& [- Positive interpersonal skills to thrive in team orientated
4 j! J/ k# L6 m$ }' O3 u& n0 penvironment!7 }1 ^6 }+ n) p
- Accurate and attentive to detail. Strong mathematical aptitude.
( Y" ]# V# d$ @- Demonstrated ability to work as a contributing team member.
2 L9 o: d. @, r) @+ t! u- Ability to apply appropriate judgment in the management of% v# w, D) ]3 U
confidential information." j4 E) Z) J" o
- Clear Criminal Record Check.. T3 [6 l" |: d* m% N- p% y' `
9 o" q8 K+ q; E0 AGood luck,% Q5 O5 m$ Q) ^$ ]/ k4 r7 a
2 H! a* M# V( A' m: I4 r0 J# lKaruna Bhavsar
+ y0 c' H) A4 x9 s, n0 ^; H l; F
Welcome Centre % X! [. s. D7 L; r6 D# ^! H$ |8 Y
Supporting Aspirations Connecting Dots
7 Y+ _7 _! R- f+ x5 s7 `/ F2 I5 B& u) c4 {
#335,TowerII ( b! L v* m0 F5 F7 Z1 J
Millbourn Market Mall
; H8 g# H, R ]. @7609-Millwoods Road" A3 ]: W- g% P+ c
Edmonton,AB T6K 3L6+ X" e6 [- ?, ]3 }% y
Phone # 780-462-6924
0 P* _5 l: Y" B" N: x# x# g9 hFax # 780-466-6594 |
|
狗仔卡
发表于 2011-5-25 07:59
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
