Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
* f3 e0 x4 ~/ w4 Eassistance to apply for, let us know and we will arrange for an
appointment with one of the counselor.
, m/ l3 V7 G) T5 E2 t
7 M1 [2 D" f7 K6 G' D/ Q4 xLevel II - Call Centre Representatives (Permanent)
7 f8 v# k& g) O8 @1 [Competition Number: 65A11 16
" h! X0 {1 i* Q" T  H+ _' K" DJob Category:Customer Service / Call Center
Posting Date: 4/7/20112:13:00 PM
+ ~) @; Z6 |  R, VClosing Date:5/31/2011 4:30:00 PM
Job Location: Edmonton
6 D% z2 A' B+ H" R* l
; Q3 G+ ~# ~9 l6 s9 l8 R& ADESCRIPTION

AMENDED - April 26, 2011
: i" i; R3 @9 L; h( H5 u1 fATCO I-Tek is currently recruiting qualified permanent part-time
+ W0 L$ j. S  x5 D/ k% u(16-30) hours per week, Call Centre Representatives to work in the
3 Q3 l2 R4 O& n& ICall Centre located downtown Edmonton . The pay range is from $14.83 -
; _" V4 u* d" g0 ?$ 18.83 per hour.
- M, r3 e$ u. u% }Shift Differential: additional $0.80 per hour for hours worked on
3 s, Y" T. ?( l; A6 G: o: k$ `/ lSaturday, and $0.96 per hour for hours worked after 5:00 pm.
9 q, e( H- E+ A8 A! R) p9 \' H
0 U% m- H& E3 q) y4 K6 S
The Level II – Call Centre Representative assists customers by
responding to
residential, commercial and rural account and/or service inquiries or
0 D4 z4 J" ~6 @% p: Ycomplaints received by telephone. This role is responsible for
) J$ y- c, W# M1 Zdelivering
excellent customer services by focusing on first call resolution.


3 ~4 j! e; w7 ~# m+ i
The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
4 ~3 o* j; H$ G' p  t0 z: nSaturday
  S. N6 ?) F5 }/ H+ {4 L8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
  o) A& L3 X; n/ r0 |Centre employees must be available to work all hours of the Call Centre
for
scheduling purposes. Work schedule will fluctuate.
3 q5 P8 A5 b8 Y& Z% B" I3 T: T

# V; w/ l5 g8 o
This position is administered under the Canadian Energy Workers
Association
Collective Agreement, Job Posting provisions.
# X" Q: u8 |0 R8 g5 m" m
( L( u! F) O9 \* VRESPONSIBILITIES

# n3 R3 ~4 L* P6 k# f4 j- Responsibilities included but are not limited to:
9 Z) U  `# A6 V* f6 \$ |9 W  G6 w- Respond to customer residential, commercial and rural
account/service
& h* R" c/ s7 \! m  Tinquires.
- Solve a wide range of customer issues in a dynamic, high volume
and
  m# \4 f% R# lfast-paced environment using initiative, creativity and
: k' L0 Q, L5 q) W2 q& ?' M  xdecision-making
6 v8 b2 J( x: M1 |  J0 _" }skills.
- Up sell, Cross sell and retain customers is mandatory.
3 N  V$ G1 G. j4 m7 X* e- Provide information to customers relating to energy management.
' @' h1 v0 S& h" D- Calculate customer bills by performing complex rate calculations
while
2 d7 k2 ?) d6 h# W( zusing a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
( m% p6 S3 A6 o5 h, t% J$ Y- Investigate, analyze and respond to inquiries concerning billed
) }. L  t/ [* J5 gamounts, account status and receipt of payments.
0 k8 h! r& W7 a$ j- Process customer account information in a measured real time
environment.
- Provide caring customer service to all customers.
% N% d7 l2 c5 ^- Defuse potentially unproductive interactions with irate
: w9 ~' Z/ r1 U: v' Bcustomers.
- Respond to emergency customer service calls in potentially
life-threatening situations.
2 B! F0 s% T% I" O- Work with minimum supervision.
- Understand and abide by governing legislation, codes and
, h9 P% p4 s3 Y2 bcompliance
9 T4 O2 x  X7 P# dplan.
( p7 g: n& E- w' _* V; a
9 q/ q/ T5 ^* h/ M; ~" G; v9 tQUALIFICATIONS

- Grade 12 Diploma or equivalent (applicants will be required to
provide
: A" P/ w7 Q" C' \$ R8 Aproof of education)
- Successfully complete the Call Centre Simulation Assessment(s)
9 Q7 e9 ~9 ?2 z# G; ^- Proficient skills in PC office applications (i.e. MS Word) and a
& P1 y5 D. I9 M1 a% w3 z3 Yworking knowledge of Windows XP.
) I0 R/ v9 W7 t# I* k% T- Proficient keyboarding skills.
2 M' R- ?  C( d- Call Centre experience desirable.
- Demonstrated reliability and ability to work rotating shifts.
- Effective professional written and English verbal communication
* X0 D6 B/ o1 ~6 f+ Q" B9 E( X  I: cskills.
% ]( j: p' }" B4 R, z! `0 m- Flexibility to perform in a dynamic work environment.
  M* e) z; `5 V% h) H- Positive interpersonal skills to thrive in team orientated
) U/ X# D2 p1 x" ]environment!
" k6 }3 s7 [4 A9 r+ R7 K- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
- Ability to apply appropriate judgment in the management of
confidential information.
4 Z9 ]! v& h  v" [. f- Clear Criminal Record Check.

. g  k3 y6 g+ q4 N9 A  PGood luck,

Karuna Bhavsar
/ z/ K$ Q$ q5 J+ L( `8 ]
Welcome Centre
Supporting Aspirations Connecting Dots

$ i% h- {. U. f/ @+ E#335,TowerII
& Q3 @* s* S8 o' k: \Millbourn Market Mall
+ e& l- N% d0 |7609-Millwoods Road
Edmonton,AB T6K 3L6
Phone # 780-462-6924
Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真