Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
. q$ B, M6 v+ K5 J. l. LRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
) C4 L# Q3 ~' a& O4 `* operson and over the telephone while supporting the sales team by building and maintaining
- h9 g  [' ]. Y/ E8 Y3 Frelationships with existing customers. Integrity, vision, professionalism and the passion to meet
3 u5 S7 H: f, q0 f% nclient demands are key components of this position.
Responsibilities:
$ g/ d8 r& `% d& q; ~· Respond to customer inquiries through inbound calls and busy walk-in traffic;
( l  P0 D1 H5 p- ~3 W· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
1 l# K5 D: ?8 V* j· Prepare and process invoices in accordance with standard procedure;
! y0 Q# ?& t( {/ @( }- Q# w- f  h· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
, S2 i3 _$ q& X  z' w· Maintain customer data and update changes to existing accounts in the corporate
5 @" G$ w- w. e" |4 q0 \$ [5 Udatabase;
# S6 i! z" @0 o  J! |( M3 o* ?  n· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
/ \* T! D8 Z6 `; q6 tQualifications/Requirements:
0 O' y5 {* l9 K# ^& G3 D% g· Strong team player with excellent customer service skills and able to build and maintain
6 s& R" Z. r- [$ Flasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
& u$ Q+ Z3 N  E( y3 m/ _) e3 t· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
/ T# t- g& l4 K· Excellent organizational skills;
% |) R, p, ^" y& J$ M  o/ q· Enjoys working in a fast-paced environment;
We offer:
0 d' v2 J7 l: N9 U( K· Competitive salary packages;
9 }1 w( I: e+ \! a: u) ~# |2 C5 Q· Excellent training programs;
· Opportunity for advancement;
7 ?) e! E# S% ^) ^, n· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
$ m9 W$ X; a! x. V$ dc/o Human Resources
. Z1 u- r3 D/ _5 f; M/ S3 C. x2 pFax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.