Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
; ]: k% X/ l6 ~- k) q  P+ }- Iimmediate career opportunity for the following position at its Edmonton branch.
8 X: v9 m3 D7 ~3 m+ S7 `4 URole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
8 k% R. g9 w% g. ]) k) d" K; V- cperson and over the telephone while supporting the sales team by building and maintaining
8 F1 i' z7 Q; O0 Y. |relationships with existing customers. Integrity, vision, professionalism and the passion to meet
7 J  J! d7 Q& v9 N' b, ~; i6 ^client demands are key components of this position.
Responsibilities:
+ K+ \) W, Z: ^* f3 Y+ _: N) o· Respond to customer inquiries through inbound calls and busy walk-in traffic;
% v/ \8 _! W3 I# K& r0 r# g- H· Verify pricing and availability of product;
, Z6 \  O) o4 r· Supply and inform clients of pricing, credit terms as well as entering orders in system;
* v4 ~( R2 r5 _5 s· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
. H( ?# q; i3 a$ w3 y) K· Process special materials orders in accordance with standard procedures;
1 W2 j- j# |4 h% T# k· Maintain customer data and update changes to existing accounts in the corporate
6 q' h5 V. o% N! fdatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
: Q0 L8 g& R5 J! m& E· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
0 ~' T0 D. ~# C( OQualifications/Requirements:
) L8 }  v: C3 O, s1 F( u· Strong team player with excellent customer service skills and able to build and maintain
" W7 j! t: C5 Q1 A* M+ S0 blasting relationships with customers;
+ r( u4 e% v4 O% e+ [" D· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
  y: m1 G  h9 y· Computer literate; knowledge of Oracle 12i database (an asset);
+ D3 L# `; ~, G' t· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
# ]0 d; b  J* s' ?# C- gWe offer:
· Competitive salary packages;
% M! N4 ~* E+ S/ b* F4 W· Excellent training programs;
· Opportunity for advancement;
, V6 B# M5 Y7 l5 u$ M1 o· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
( H* |' m6 N% c  e1 e2 [· Stimulating work environment.
2 \, D, U8 i' ]* }8 H" zTO APPLY:
Kaycan Ltd.
1 t) w0 w- @( `# k0 h, [/ j: uc/o Human Resources
9 q4 u0 E3 K9 \9 a4 A2 LFax: 514-694-2674
# b$ H3 I& m: Q0 G0 L2 p4 mEmail; careers@kaycan.com
* e$ T1 F7 L+ HWeb: www.kaycan.com.