Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
# L8 s' B, A! N% k6 \" @  ^# o& gperson and over the telephone while supporting the sales team by building and maintaining
" L+ W1 @# n9 Y4 G4 ^8 Urelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
. |% v& A5 j+ Q$ _1 K& xResponsibilities:
  R; L. V: h( K1 F' s· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
6 {2 U' F/ \8 U; _· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
1 r5 I# O9 F; z, @' i' I7 y· Investigate and troubleshoot customer service issues;
5 y" i2 ~7 p2 t& u5 W+ M' _· Process special materials orders in accordance with standard procedures;
; C* n7 K- t9 G  U( @· Maintain customer data and update changes to existing accounts in the corporate
8 a/ o+ r$ k( [4 Hdatabase;
7 C9 t2 S. m$ L% g2 O, L/ x# U2 [· Address client inquiries regarding status of orders, payment, refunds, etc;
/ s; O/ K( [/ I; j* c6 y, }· Forward customer leads to appropriate sales personnel;
8 J4 i* x  h4 ~2 k, u: E/ d· Actively participate in semi-annual physical inventory count;
' }8 f; p: ~' e3 G8 y4 pQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
; v8 e6 j4 T6 F& J; B$ u  p6 Zlasting relationships with customers;
6 j5 f0 M; Z# C: Y: {. w/ I· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
$ D' n- F0 z9 e1 s: j5 }. a3 ZWe offer:
9 g7 u  C6 `9 z1 O" N+ _3 B8 \* w· Competitive salary packages;
· Excellent training programs;
! x1 h! v8 b, u2 n· Opportunity for advancement;
  j, W# f& l, X. h3 u" L: ~; J· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
. A$ Z4 P: V$ _. u% K· Stimulating work environment.
. ]& w; ~5 O" |; F& @; [# k4 xTO APPLY:
" B. ~6 x8 K, b: u( MKaycan Ltd.
c/o Human Resources
* s$ s+ Q) E9 ^Fax: 514-694-2674
+ g6 d. Q4 }$ F0 L, KEmail; careers@kaycan.com
, }9 v5 x" [, g1 }$ Z' A6 t) C2 L9 CWeb: www.kaycan.com.