Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
" a' y& m6 \5 M) C( G7 J+ ~immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
& R! \# e$ R4 j/ d  A$ S: operson and over the telephone while supporting the sales team by building and maintaining
/ U( T. [! D+ crelationships with existing customers. Integrity, vision, professionalism and the passion to meet
& `/ w3 W5 ~$ H' P4 fclient demands are key components of this position.
4 J+ R) _5 T; `. ~7 KResponsibilities:
2 Z2 b# ~9 q6 Q3 ]- g. K4 X+ W· Respond to customer inquiries through inbound calls and busy walk-in traffic;
! v3 v9 @! c  A( V5 Z· Verify pricing and availability of product;
) W5 k) U! y  b+ o· Supply and inform clients of pricing, credit terms as well as entering orders in system;
/ l3 v; O0 R' N& ]% j· Prepare and process invoices in accordance with standard procedure;
, _: ~. \- o8 H5 a- M: j# v  o( B9 w· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
+ Q8 u6 }5 ~8 W3 d  Udatabase;
6 K5 U4 V3 Y6 U9 F  u8 i8 V5 ^: F· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
2 h- D  t5 m+ y' I! V4 j· 3-5 years experience in a similar role;
) F" g: ?1 m7 J· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
6 C  v$ m* [- `9 x+ n3 v· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
+ i7 I) A1 r/ z: ~% hWe offer:
8 g' p6 u7 o) \( D. D; n" b( |· Competitive salary packages;
· Excellent training programs;
3 w( l9 ~7 Q# {/ V1 `( s& r4 H+ ]· Opportunity for advancement;
: w/ _5 {- T0 E. i( w· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
. e: H2 S# y6 T  VKaycan Ltd.
. U5 A' L/ W  C. B9 ~  rc/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.