Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

Position Title:  Receptionist/Immigrant Services Worker
. G. L7 R1 v6 z2 b  ]- m5 q" [Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

7 T2 ?0 v+ N4 _( z- t+ C% Q$ gKey Responsibilities:
1 p  D6 Z, j- |3 n•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
* k" ?- l2 N) d. {3 T•        Welcome clients and direct them appropriately
9 N1 X& C' E: h" K9 Z7 K, d•        Order and maintain office supplies for the front counter
9 B0 ?7 q6 S, N8 Z9 G/ H•        Oversee the front counter when other front counter staff are on holiday or in trainings
# ~' S& d0 R, ^) t0 N0 q+ ^; X- @•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
! W: {3 I$ G, X2 Q$ @* U& Q5 L•        Maintain and update the information boards with upcoming events
, x0 f* n" K. r- M1 E4 u% Q1 P5 c•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
  R) w$ B7 g8 W, s6 H•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
  R! z) K5 H6 k/ O6 Z' J, u8 r1 }4 R•        Perform general office duties as assigned
•        Report to ISP Program Manager
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5 E" o% i- I2 E0 w6 Z; ^' d: o2 fKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
& q9 T2 }. P. I6 N•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
1 z3 V" {/ @& `1 O1 ^2 Y•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
. @- S( D7 x! T8 w% I•        Knowledge of immigrant services
5 N; Q% B. r( @* O% ?4 H# mQualifications:
6 p9 r3 T( x3 P, P•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
' T6 ]! O# e3 G. Z, Y# |& Q/ n9 ~7 g•        Ability to work well under minimal supervision
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3 Q' P: Z0 I1 y, k; q$ tPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
: `( ^% v: w$ Y3 l谢谢大家。