Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
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# e  e9 D2 i- V* F$ uPosition Title:  Receptionist/Immigrant Services Worker
5 \+ T1 ~0 K' o! l3 L7 yHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
+ a) {: y, c7 \: ^/ o6 G+ T! i•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
8 T0 Z1 c, W5 T! R6 f6 Y% w•        Perform general clerical functions such as photocopying and faxing documents
0 ^6 t. ?  @" ?4 y% f" H. e5 o•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
# Z* q# m- G; q# y; U•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
4 c3 s. L8 @1 q* k•        Maintain front counter service files
7 {. \3 ?2 U7 s* p6 Q8 n; L+ x•        Perform general office duties as assigned
- Y+ H$ Y2 {9 N3 I6 \. S8 @•        Report to ISP Program Manager
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( o8 F- k) X" ]' _0 cKnowledge, Skills and Abilities Required:
6 o! a: H9 C! a1 w•        Excellent communication (verbal and listening) on phone and in person
+ n$ P( Y: Y+ }; g2 P1 Q•        Fluent in Mandarin and Cantonese as an asset
& {9 X# Q0 Z% ^/ ?- t•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
% v' g+ m: b+ [, N& D6 Z) HQualifications:
% J( T+ x& t" r7 C•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
" _; W9 ^( R0 s2 z" ~# `•        Demonstrate workplace maturity and professionalism
; E1 B+ ^: a1 |& [7 M! d" W•        Ability to work well under minimal supervision
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( l8 e: {% }; ]  }  V6 [Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。