Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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, U% P/ I+ Q4 Q8 R8 J  bJob Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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% r2 f$ J3 ]4 j7 t" mKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
! x$ N2 {* j, S$ `) W•        Welcome clients and direct them appropriately
. B- B3 p& y7 i6 G" y  E•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
, \' N* Z3 `) K( a•        Perform general clerical functions such as photocopying and faxing documents
2 E9 @! \" B; z/ J5 Y•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
7 r, E$ S4 c4 U# i  |•        Assist the ISP team in reminding clients to appointments of workshops or other events
  {% p: m6 w6 k6 ?. X& {% `) Y0 `•        Keep the reception area tidy and clean
, f- @; w* j# ]8 L8 g1 @& P3 M•        Attend meeting and training to stay current on immigrant settlement matters
8 b' H) m9 N- O. }4 I) m•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
% R$ y# e5 X' H: X4 W1 ?; A•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
$ A$ `. Z0 s+ I' e2 _* B- K•        Good English writing and oral communication skills
1 E2 O/ @& B2 I•        Ability to work with newcomers and general clients
; i2 l+ f. y1 v; L1 ?) [, x•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
6 W9 d/ X& P0 t% I•        Knowledge of immigrant services
3 [; I' x! f; M7 \Qualifications:
9 n5 w* _. @! X: C, C: p7 c  ]8 Z•        2-4 years of office and clerical experience
' H' R5 o+ b4 G" c•        Receptionist or customer service experience in a fast paced environment
' A7 O, y- X9 |& T, g) M, h•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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1 U' \! v3 k( l, q- C' XPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
/ _; ~7 [: O2 `# [4 A1 c, S) o2 q% pNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。