Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

  }. U; W" |! x( J: o. fPosition Title:  Receptionist/Immigrant Services Worker
* a7 @  v2 u. WHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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+ |: D/ F( o& m' t. Q7 Z. P& z* UKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
+ m. o4 A" C; B" Y; w8 v•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
1 }' ^' {; M4 R- O. @$ P•        Perform general clerical functions such as photocopying and faxing documents
1 W: y) i2 ~3 h•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
8 m& p% d" L$ r# {, |0 s•        Maintain and update the information boards with upcoming events
- C$ i  f( r5 a; [7 g# Q$ ?$ ^& ^•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
7 v! @9 L' P, k" Y•        Maintain front counter service files
2 \  ^2 i7 O! C9 F•        Perform general office duties as assigned
•        Report to ISP Program Manager
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3 i2 d* N6 e$ L. q$ l/ hKnowledge, Skills and Abilities Required:
' y" \9 K3 H% W. R0 M2 K•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
( _% d0 L# {& j- O. E1 j2 S4 Y•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
7 s) b' \3 H: h4 ~( U•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
2 v) \% L! [8 i' G  J" B, `+ aQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
. P0 x; o9 g0 D' Z% KNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
, j* P9 p4 ~1 V& K# _% d6 P谢谢大家。