Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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& R0 s- B, W! E5 U$ Y2 ?. LJob Description
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+ S/ s& u' r! p4 y+ [* d) HPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
4 |. i0 B3 m" u) |7 |2 F•        Answer incoming calls and route calls to appropriate person
- O, V" o5 c% W" [4 |•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
% v: b7 @2 B% u' g. \•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
% w# q6 x' A0 O( D0 s7 ?•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% B7 j" H& ~) n  P•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
) _3 o; F' _+ q( A/ D•        Attend meeting and training to stay current on immigrant settlement matters
1 J3 x) P! f3 s( x; _•        Maintain front counter service files
1 z0 w) p0 h" Q+ m0 X$ {# G•        Perform general office duties as assigned
3 \5 @0 J, D- ?6 x•        Report to ISP Program Manager

3 f  `  X! X& \8 N. J" }0 |. A. z& VKnowledge, Skills and Abilities Required:
" ^# K( W1 H$ a3 T' H1 D) w& l•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
( ^5 F' W' c# r. r•        Ability to address multi-task and set priority appropriately
! e' r/ W7 A" g2 ~•        Sensitive to the needs of immigrants with multicultural backgrounds
, J* Q7 S, z. E: d•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
1 a! U# W+ B$ M•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
( e  Q+ Z# P. f9 A! ^•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
. S$ i' `3 a8 B& V; [* j. MNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
  q7 g4 _! @$ ~' G3 Y谢谢大家。