Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
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Position Title:  Receptionist/Immigrant Services Worker
' ]8 @9 t1 {' t6 j6 ^$ G1 \Hours of Work: Part-time (10 hours per week)

/ X3 l/ V, ]. G) X/ E1 n  nPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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0 [5 U, L, q4 F: S$ i- ?Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
5 H2 H! K3 ~+ _0 j•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
- g5 \$ Y  Y1 N6 p& K% S0 n9 j•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
6 V0 @5 B+ u, P- H+ ]& U, T0 `•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
, E" h! G$ A* W- t& Y•        Good English writing and oral communication skills
8 U5 b; Q$ @% N2 A  y! y•        Ability to work with newcomers and general clients
' \* v' z/ n: m. I3 [•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
$ M! S$ I( t$ O1 R) k•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
1 Q+ [6 @: z4 h: lQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
: r( |5 I* l' x, q1 N8 ~•        Demonstrate workplace maturity and professionalism
+ S! E  \, s7 K, F•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
' E. b  Q% V, W8 O2 e6 y- BNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。