苏州德资招聘技术经理

竹声

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* ?; a; @3 [% k' d1 M( Y5 t& VJob Title: Product Technology Manager, Lab Equipment         Date: October 13, 2011
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Scope and Purpose of Job
8 o$ Y( d3 a( s# PEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers.  Work very closely with Product Manager on new product development for all laboratory equipment.
% l: _  m  _. @. a# A. iMajor Responsibilities and Accountabilities
•        Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
4 H/ E5 p% w2 s/ y•        Answering all technical questions concerning mechanical functions and software operations.
/ T3 v/ j8 ^" `- x" ~2 C! }* O3 n! w•        Assist with troubleshooting ideas on technical and software problems
o        Test all new patch versions of software prior to release
•        Assist where needed in application questions.
9 v% P+ C' M9 Q•        Check all technical documentation for correctness prior to field distribution.
$ j3 J0 c- j3 Y, A" H2 ^2 @. lo        New parts and replacement parts and installation procedures
: {# p* F8 @: j- D! jo        Translation to Chinese and other languages if needed
/ ]  o6 w3 Z: g1 F4 |•        Track and report all warranty failures
* v3 ]% j+ r* E# qo        Make monthly report to Product Manager and 3rd party supplier.
o        Recommend remedy to improve product quality and design.
•        Assist Product Manager in all new product development plans for all Lab Equipment products.  In some cases act as the Project Manager for new product development.
7 R3 l5 h8 c3 S# r6 p2 Yo        Run field Beta test sites and any new idea testing and make reports
o        Assist in information gather for any new product idea.
, D+ Q  G5 l; H8 w! \2 x2 mo        Assist in writing and new product specification
o        Point of expert contact for implementation of features/functions.
7 c- M% ^6 ?7 x6 ?8 L. `' s- eo        Act as technical applications expert on development team.
•        Assist in Sales support & training.
3 Z6 z! _. M8 I+ P4 k# i" |6 W•        Responsible for any technical training needed for products, either given by the supplier or actually give the training in person.  To use both Web-based and on-site training tools.
o        In rare cases where no other solution exist to travel to customer site to solve technical issues.
! J! T* @" l) o. xHuman Resources and Organization
•        As a member of the DC team, maintain a team spirit at all times.
) O* ^/ \& E9 z( F# E) Y- u: s•        Let customer satisfaction be an influence in every decision you make.
# P# Y2 C+ M% u•        Communicate information efficiently and promptly to your Team and other management.
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  h! G; _7 x1 c1 |2 i8 |1 |Authority Limits
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QUALIFICATIONS

6 v7 P& H& y; ~8 REducational / Professional Background        Technical School Graduate       
+ D/ \+ C) n" c: r3 z3 A0 T+ eProfessional Experience (Years and Field of Activity)       
$ ^: E. u3 p0 Z1 R8 R5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
; t2 N8 k0 y" d5 a4 W/ }7 O  gList of Skills/Qualifications       
•        Must have an extensive background in textile laboratory equipment uses and workflow process.  Understanding of textile dyeing processes.
0 d7 j) Y+ T5 d$ I+ q•        Background knowledge of dispensers and software
; @6 k1 s  x6 K& \" H1 v•        Proficient in software use and writing.
•        Excellent communicator both verbally and in written reports.
- |& l; g8 s; U•        Ability to travel worldwide.
+ W$ `. L1 q% Q; d•        Speak Chinese & English very clearly.
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Language Skills        Read/Write English & Chinese       
( w+ H. ]# g3 l. |Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)       
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas.

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