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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job
* H7 n6 n2 G! u3 T6 _$ m; R: i) PEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.. P. X2 p; y3 t* W; H
Major Responsibilities and Accountabilities
9 M/ L9 I" I+ p! P• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
5 h: J, E& N9 a! p# E5 K/ F• Answering all technical questions concerning mechanical functions and software operations.! V' b" g! L/ N$ o
• Assist with troubleshooting ideas on technical and software problems I# H% I W' p& W
o Test all new patch versions of software prior to release
7 N1 W; `7 R' }4 u- J/ G' M# [• Assist where needed in application questions.4 k2 k" c8 `5 o9 I5 P# `5 s
• Check all technical documentation for correctness prior to field distribution.
- g; s7 |" u0 D: Y' Qo New parts and replacement parts and installation procedures
9 Z) ], b' B( P: X! ko Translation to Chinese and other languages if needed
, I8 U5 d4 B7 }2 @• Track and report all warranty failures
) |' I' l& a- e, O' x" H9 ]: io Make monthly report to Product Manager and 3rd party supplier.
0 G. a u6 q6 h+ ~0 f) Ko Recommend remedy to improve product quality and design.* m: W4 s u/ Z @9 ^5 O! @( a/ |1 g
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
3 d7 S# p( W2 T& qo Run field Beta test sites and any new idea testing and make reports6 l2 n7 a& _$ R: F6 K
o Assist in information gather for any new product idea.0 X! |$ V/ ~ X# w3 V
o Assist in writing and new product specification g- e* u& Y# Z( z3 `
o Point of expert contact for implementation of features/functions.
% {2 i7 s( E! D9 g yo Act as technical applications expert on development team.
/ }7 f4 w$ J+ B! h$ [2 R3 v6 C8 T• Assist in Sales support & training.9 i/ f( X3 q4 P4 T
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.2 z9 q5 Y: z, i# c
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
/ n+ o5 r+ m: U5 q4 MHuman Resources and Organization/ Q( N7 F6 _5 h5 x/ E
• As a member of the DC team, maintain a team spirit at all times./ t- O' f) J8 J+ e$ H) ~0 J
• Let customer satisfaction be an influence in every decision you make.
5 R. V9 n% k5 v' D9 v• Communicate information efficiently and promptly to your Team and other management. q) E4 o9 ?' S/ |* s% R9 w
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* A& B$ I2 r. B+ s) b( _Authority Limits% \2 \9 ?1 P( h6 P7 W
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QUALIFICATIONS& G( x4 }$ u* p X; z1 d2 l4 M
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Educational / Professional Background Technical School Graduate 9 F+ U; Z$ ]& B
Professional Experience (Years and Field of Activity)
, ^: }% q4 @' S, s5 C" {5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers+ x, o/ ~, J& U+ y8 Q3 H+ X
List of Skills/Qualifications
/ n6 u* }4 d$ j6 F• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
4 |, r u, ~# x" g; S$ d7 i• Background knowledge of dispensers and software
) O7 d6 h6 b4 K9 ^• Proficient in software use and writing.
3 e+ e- x7 n7 H* ]• Excellent communicator both verbally and in written reports." N$ }$ j) z& d# a
• Ability to travel worldwide.
0 @4 e" C# X4 {" M: w/ {• Speak Chinese & English very clearly.
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1 @4 q' ~+ J6 `8 u% rLanguage Skills Read/Write English & Chinese
! e* P, Z, { z5 U2 B9 G+ GPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 4 \* y! A% S. @" e# C$ u
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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