[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

9 ?+ O9 Y+ y$ i& i; jJob Description
" H! v9 \; ?4 ^! B; }Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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/ w. z( N/ S" H: _# jPosition Summary:
$ K1 U+ L5 \  A% u  F, K' JWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
/ }( A  [( a* D& H3 Y! Z! `! V1 N  m•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
6 H5 E/ Z- Q6 }" b4 ~  b. e( u•        Order and maintain office supplies for the front counter
% H2 ^$ j' ]& J1 i  l" q8 M•        Perform general clerical functions such as photocopying and faxing documents
8 f! l, p6 @* u& O. @•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
( U- Q1 V1 ^& A+ [* s; e•        Excellent communication (verbal and listening) on phone and in person
: T  c& L- K! s$ z" h) H) G' L9 A; q•        Fluent in Mandarin and Cantonese as an asset
+ C4 F9 G- N2 F! N: j% s+ d6 F# D, Y•        Good English writing and oral communication skills
, i& e4 ]  i# J  @4 `•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
, R; n0 S1 R' V8 O2 n( L3 }' O6 a•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
3 S9 L: M) @" h* [" K# Y. r•        Ability to work well under minimal supervision
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6 V) H. D. J" g8 N" h/ PPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

" Q: B4 t8 {* i8 e* F& b# b/ ]Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.