[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
: G5 ?) I8 F$ x  C3 {; lPosition Title:  Receptionist/Immigrant Services Worker
7 X5 Q0 b  ]. r" R5 w8 k+ zHours of Work: Part-time (21 hours per week)

Position Summary:
+ O7 G4 ^1 q' n' N* `8 lWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
" [9 Q/ ]- t7 {+ \•        Take and deliver messages to the staff of ASSIST
. a) Z3 U/ j2 [* I: `•        Welcome clients and direct them appropriately
' W$ g6 L% v% Q7 A+ S•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
. Q. f7 o! A# u" a8 d! I4 b- m& @•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
7 v! C' a) n0 J# w% h•        Attend meeting and training to stay current on immigrant settlement matters
' `; v: c, ?! n( `$ A5 ^1 y" t•        Maintain front counter service files
•        Perform general office duties as assigned
! N  P8 W' z# Q# H$ B& Y•        Report to ISP Program Manager
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2 U- f4 o/ [6 K; F; |) V- wKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
& p; ?2 ^- ?, u* o6 d2 X" b" H•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
, t( X0 R0 Q& y- R•        Knowledge of immigrant services
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% Q% X5 O' _( K+ r3 ?' x, o& KQualifications:
4 ]' s2 s) ?) _$ N•        2-4 years of office and clerical experience
* n. [: @' q# q9 r( O, U; o•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
8 f# D5 ?' I4 l8 e& a! `& \•        Ability to work well under minimal supervision

* A$ i0 b! C. rPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.