[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
) a5 b1 u/ U( L' ]$ E4 UHours of Work: Part-time (21 hours per week)

0 V. V6 {& |. R+ z5 E$ N- H& s: P/ qPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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% {. W5 B4 j4 b$ X0 \' JKey Responsibilities:
( y" ^3 n' [" A' I5 z1 c2 b•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
3 ?9 X, ]* I- _! n; k•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
- H) O- H8 M. w8 {•        Perform general clerical functions such as photocopying and faxing documents
3 D+ Q; }1 u& s9 o•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
2 z! d8 ~( a) F8 R( D•        Assist the ISP team in reminding clients to appointments of workshops or other events
2 `, P# v+ v+ l3 b2 U•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
) x0 ^$ E# ^2 e' Q. {•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
- B7 o- U0 b+ L& e4 J8 K. M. G•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
7 T2 }5 Z# |: L0 O; G& U; d•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
1 p2 W5 [) G( r! L3 s•        Sensitive to the needs of immigrants with multicultural backgrounds
( M2 V. n1 `) Z•        Ability to work effectively in a fast paced office environment
0 y. l3 |% U2 S3 i4 A1 G3 V( x•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
: S/ o4 i/ O* S% F•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
$ p/ w, n) R: R•        Ability to work well under minimal supervision
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5 Y- o* d1 y# _7 s5 PPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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* y  O! T! F2 `  _& x* @* \: a9 R6 SNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.