[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
; p1 H$ `; S1 k- z8 V7 jHours of Work: Part-time (21 hours per week)

Position Summary:
0 h3 {) I+ c/ T! M" B7 M) S  cWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
+ R2 y; u/ ~9 b•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
, K  M+ f$ O# i  b" {8 j2 g•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
+ D) L! |& G" F' [•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
+ {# {; X, m+ q; ?+ b$ V! w•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
. i) E' }! C( J8 [; z•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
3 N. w) M# i# c•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
6 u: E5 i3 ~) p  O5 T( P6 s•        Excellent communication (verbal and listening) on phone and in person
6 c! f8 |  ?# V: j- l•        Fluent in Mandarin and Cantonese as an asset
7 a1 \( }7 x7 y! y$ }& q3 j- g•        Good English writing and oral communication skills
. K& s" \; \* o  K6 W' ]: |•        Ability to work with newcomers and general clients
( ~* h8 L+ b9 y) @8 O& w2 |% ?! s•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
. q, p; @  C3 K' H•        Sensitive to the needs of immigrants with multicultural backgrounds
# a: U/ t0 G2 y•        Ability to work effectively in a fast paced office environment
2 z/ ]# K* B, F•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
8 Q5 i9 k# x; ]! U6 Y•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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2 M, M4 D- q3 ~Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.