[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
  h: ]5 o8 |. e+ @Hours of Work: Part-time (21 hours per week)

Position Summary:
7 A. z, N. a5 Z" MWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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$ b( \. r# X  U+ m" y; tKey Responsibilities:
3 ?- k2 S( S1 y4 r9 \3 @  L& E; k•        Answer incoming calls and route calls to appropriate person
; s0 k8 }) C4 Z' O( N•        Take and deliver messages to the staff of ASSIST
, Y# @& F- i% N+ f•        Welcome clients and direct them appropriately
" i+ Y7 x: I  q( y" d( e•        Order and maintain office supplies for the front counter
& r6 }& h; ~* |, u" H: [2 _; v•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
; b- r0 v- p, m•        Maintain and update the information boards with upcoming events
+ {7 e, S7 h$ b: V) k" E•        Assist the ISP team in reminding clients to appointments of workshops or other events
( X- f7 [# Z' |/ ?2 s/ [; l•        Keep the reception area tidy and clean
+ o7 K: W2 o( c4 ~7 d# J+ z! g•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
8 }/ e% v: s( h$ G* a•        Perform general office duties as assigned
% R# W: S% ~1 W+ U# ]•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
# w2 i$ n% ^+ B7 c" D9 y1 ^  F4 [•        Excellent communication (verbal and listening) on phone and in person
9 a6 j. h$ I% r# y. N- t) ]1 }•        Fluent in Mandarin and Cantonese as an asset
. c3 g2 _- O. H1 B+ r•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
- S. @1 M3 y; Z" F•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
8 e! T) n1 k2 y; X•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
5 w) A- @2 V/ w5 c- y( }5 H•        Receptionist or customer service experience in a fast paced environment
/ Q2 m' Y' U3 ?% v6 `•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.