[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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8 _- t# @! Y* R7 lJob Description
Position Title:  Receptionist/Immigrant Services Worker
1 Q" S+ c! i' o: `! u" _+ ~8 RHours of Work: Part-time (21 hours per week)

' Y, Y2 N  t8 d# k  s  ^, ], WPosition Summary:
1 f/ h7 X1 N; M- u4 o7 h) t8 t/ H7 h! aWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
# q  h4 G9 i+ O3 f•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
/ i, r. O0 ^" k0 w+ }+ w" o•        Order and maintain office supplies for the front counter
4 k& q: d$ F. v8 V/ u9 ]; \•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
1 b' x/ e' i) Y/ |0 ]; z•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
9 ]4 S& U5 z6 S•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
3 \1 j: z6 Z! C•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
5 }0 W- L9 a6 ~1 }8 s8 r: {" v* `•        Good English writing and oral communication skills
3 C5 t% ^% M1 N1 P; h6 ?•        Ability to work with newcomers and general clients
  d! m+ F1 W/ _* V•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

% \: O, t2 t% E; b4 AQualifications:
5 D6 _; r$ R" \, u2 E' `" A+ ~, @2 M9 N•        2-4 years of office and clerical experience
2 Z: o- H* S, }( S; t* M; F, K1 _•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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9 u4 E* O$ K* n7 SPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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( ~4 P3 S4 b3 P3 o' \4 BNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.