Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
% K7 S- }7 G( E0 O  {& `* SDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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' W* E! h  O# K: `Job Details
- p  I9 q( }# m0 R. z9 uJob Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
$ d: h" s/ X' L( [% a+ ~& C•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
$ p) h8 ^, ^7 U( ~+ K/ i! l5 V•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
+ z2 g! G. o* J( L+ N* \, I•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
4 A7 z4 r8 x9 T5 p, D- i( Q. _•        Any other tasks assigned by the General Manager
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! u* d* ?- n# Q3 k4 }4 }Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
  v& f& }6 O9 d0 i& ^: g• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
& i! r; e* o# T( W( H• Ability to work within deadlines;
. ?1 b9 m' o4 ^4 [& X# i* G/ o& B" ~• High level of creativity and innovation;
1 y7 h  y  D0 V7 a5 x% z• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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- }! J( A/ S' xAdditional Details
Job Available: Immediately
8 t( v1 f" a+ G/ G9 jBonus Plan: Yes
: H+ O8 N; d9 Z& ?6 S( O$ g  VWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
- z8 i: C! S( x, {$ dEntry Level Position: No
' R7 l+ S- v7 o* dIndustry Categories:Hotel/Resort
9 o, p) G! C& W2 S7 ]. iPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services