Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
  n1 O1 ~2 V4 g1 M& g& y, M9 sDate Posted: 7-Dec-2012
6 a7 z- {& P1 `0 |Email: whg7104@whg.com

# c" M  u" V+ F* J/ aJob Details
5 Q" w$ B- _5 E( A9 J6 P  pJob Description:
Job Responsibilities
8 h3 U7 {. [7 L2 E* }6 v& }•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
4 E4 [* ^* D: D, t1 u  [$ Z•        To maintain or exceed the established standards of operation.
& S" n/ `7 I. }, b* [•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
+ f& c# e; t6 {•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
7 S$ ~8 ^2 K( w! H4 ^' t•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
) J! I& g0 B- j7 k4 O" n& J; f/ O, k•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
3 m- q: b. B  ?2 m2 P; w•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
) g* B9 j* k2 U4 ~: y2 C: \  u; @•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
; z  E9 G1 i9 k; q% v% W•        Maintaining front desk floats, and FOM float
. E+ b. i* F" F. _•        Any other tasks assigned by the General Manager
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, |2 c: s. Q1 F7 E/ g: u8 cRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
+ |2 \* f" |' ^• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
" H1 H( n. r: ^! a( A& M• Ability to work within deadlines;
• High level of creativity and innovation;
1 y/ B% n! n/ j% k; _- ~• Proven ability to manage multi-tasked assignments;
( z; P% f. v2 i• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
+ w/ p& b7 V' G% Z$ U* ]6 Q# m, |+ r
% f; K2 h2 s8 B8 S5 G5 FAdditional Details
. Y5 J7 _4 w4 o* X* dJob Available: Immediately
Bonus Plan: Yes
4 t, A- M+ Q) q# K! t9 qWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
" z2 J5 t! ?8 l* L" zAccommodation: No
Management Position: Yes
* e" \5 o" e% O( H/ cEntry Level Position: No
* |- N  r3 x. A8 }( ?Industry Categories:Hotel/Resort
' W6 P' X# ^) [5 @' q7 yPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services