Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
% g5 Q$ H  F5 e) Q# LDate Posted: 7-Dec-2012
$ O7 O) `  r1 w9 I3 p4 v* Y0 B1 rEmail: whg7104@whg.com
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Job Details
+ r( p+ M8 W" S3 wJob Description:
0 {; k9 C( U' {/ `* A# F# ZJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
2 C8 R3 z9 t: m! n$ S8 v8 Z9 S•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
* U1 @/ r$ t' R. p, V•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
2 i. u' X% @* C2 P$ T0 h•        Handle any issues dealing with high speed internet in guest rooms or business center
: y, b* `& m: r- c: ~- L•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
  g8 m: j' g, X9 d* Q/ f5 a: U• Ability to deal with all levels of management, staff and businesses in a professional manner;
9 I$ s! l- n7 B9 A9 N• Ability to lead and develop;
% Y) ?# H4 l% X6 X+ |( v• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
7 P4 A, C& K+ x• Ability to work within deadlines;
% X1 w  D4 ~0 E/ ^• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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% x% P6 S7 i) ~- t' ]. BAdditional Details
Job Available: Immediately
; O) T3 Y; c) X6 a0 j! SBonus Plan: Yes
! N! t  c4 M8 Q  E" g( u! Z9 ~* yWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
1 ~1 \& F- n; \  uOther: Meals, Drycleaning, car allowance, medical, dental
" }' z9 e& x4 {6 o" \4 i0 AAccommodation: No
" u7 D5 l. t% V; }/ h/ x9 J, c2 pManagement Position: Yes
Entry Level Position: No
9 Z% s$ q( A5 `2 AIndustry Categories:Hotel/Resort
5 B. i" D. ~; F6 X# `Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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