Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
2 t9 {, d& M- d) M- y# R•        Oversee hotel security requirements.
; T; e7 b: [0 B  ^8 R; G•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
" B/ H+ Y& x) W* F•        To maintain or exceed the established standards of operation.
8 X. ^+ E/ C3 B+ `! ^+ A6 x# a; B•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
' e- |$ u$ C3 \- N5 B1 v2 `•        Manage rates on a daily basis for short and long term.
2 C, \/ @& m# J+ n•        Perform 3 month and one year evaluations and/or when needed.
' y, @$ ]3 F  e- M6 ^/ M•        Leading and coaching to provide exceptional guest service.
; a/ C6 y- @# h  b•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
; I8 e  `$ h' ?•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
4 f( o: [' k0 m- `5 v•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
; w0 W' q  `! v1 h# K' Y•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
, \; b2 u2 B( x% [• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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0 v8 j" T0 l6 Q) k% w2 zAdditional Details
Job Available: Immediately
% j  X; Z  z$ R- [, T3 ]% S) yBonus Plan: Yes
2 Q! s2 v8 }5 `* ^Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
% e9 s" s3 n3 u9 p" d; bOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
$ }5 K7 z1 m$ m, [" O2 n* _Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
! S0 h; m  h) N8 nPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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