Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
' m& z( e' |" t: ?& nEmail: whg7104@whg.com
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Job Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
( W' Q: t- A1 C0 R" A•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
3 R3 g+ T- m  T$ M•        To maintain or exceed the established standards of operation.
; C7 O: f$ [5 K9 v: _9 S1 M•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
& A2 h) {6 c2 _) N, V" O•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
( N, q4 \2 _  c9 z/ Y: J•        Weekly scheduling of the front desk staff.
4 E) R5 @; s7 \4 n& n•        Manage rates on a daily basis for short and long term.
3 V5 W; \) m  W& \$ U" l•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
8 b8 J9 x% F6 `1 M2 i•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
. ^/ _% }/ a; r  ~+ f' S& l" L•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
6 g1 L/ K) k! h- t•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
9 ~; L0 U7 @; v) v( x+ N•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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; A7 L  n; M( l. VRequirements:
1 x- U) Y! z9 x# l•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
. D2 a9 e; R; q8 U7 X. s• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
* C1 ]. X9 H3 z! o6 e* ]• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
5 _" ^: s% K. r" K1 {" EJob Available: Immediately
Bonus Plan: Yes
6 f" F& U2 a/ k6 r7 w, tWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
2 V) J) T9 h% R' b7 Y8 ~$ h' @Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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