Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
& B8 {  f; f# n# u8 H9 ~; SEmail: whg7104@whg.com
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Job Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
  x. ~8 z$ t9 _6 |4 W  W5 d•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
5 J, P! T( j7 r•        To maintain or exceed the established standards of operation.
: m1 i0 x3 A* Y5 {•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
6 b8 Z. `- w' p3 ?1 C+ }: C. b•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
" b8 K( }; n- r$ N, d: l3 ^•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
% X/ z0 T& A' C0 T7 N•        Manage rates on a daily basis for short and long term.
) x. o3 f4 w: Y2 D•        Perform 3 month and one year evaluations and/or when needed.
& @  Z  m2 T# s" X0 y: o( B& \+ Z' a8 Q•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
/ k) T3 J4 ?# o/ V4 J•        Attend Cluster meetings.
9 g" @- `" V2 v* A•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
: D6 E1 U6 ?" p' ]3 j•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
2 X8 ^) x9 n9 E: d: q. w0 b- M  u•        Handle any issues dealing with high speed internet in guest rooms or business center
9 E" V! C' J1 D  G•        Maintaining front desk floats, and FOM float
  m+ y0 r6 B0 Q2 f. N•        Any other tasks assigned by the General Manager
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5 {6 g7 F: C. d3 lRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
4 p0 s2 j% F% P& D. Z- G' D4 Q6 _• Ability to lead and develop;
; [+ D4 z$ a1 U% g9 e$ _• Background in the development & execution of business and operating budgets;
. ?  B/ q$ Z5 j; A• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
. g" {: g- P# @* F5 |% w* @• Ability to work within deadlines;
9 Y. x/ f, l- e( `4 m" j4 L• High level of creativity and innovation;
2 o. q; s# {0 Z1 {3 U* e• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
8 Q, A6 O+ {9 a* ?Entry Level Position: No
% a9 b4 G! I5 U# m8 M7 h  WIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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