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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
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5 s+ G# w! |2 B7 tResponsibilities include:) j3 z( w: b& P8 v) u$ s0 S* A
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Working closely with marketing, sales and programmers to facilitate customer system integration.
5 g4 o+ b) j: [- `7 UWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.
' @6 O) u+ i4 K; S* a2 TTechnical support and troubleshooting of client software implementations and customer issues or problems.
6 |2 n+ J5 u- D1 }6 L* ZCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.7 ]! @/ r- \- T* R7 W
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Requirements:
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0 }: a: t2 Y( q! f- Advanced computer and technical knowledge |9 B4 W b8 k! S( L& e
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- Ability to solve complex problems in an efficient way( J$ h, k Z% |1 _/ \- W% P
: Y' F) k5 Y) t% B- Ability to communicate in an effective and constructive manner with customers or potential customers- i) p @- c" Z) I3 l) P& e$ g0 g
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- Previous software support experience is an asset' E2 f( V% ]4 ~( N/ F
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- Post-secondary education is an asset
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- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended7 \6 u1 U- u- l; {! t- L
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