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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net% s+ k7 ]$ @; x. @) N j) F
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢7 X, J+ _1 k$ s& s, r
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Responsibilities include:+ }2 s' b4 d! i/ c# M6 C
! f- _! t. Y, QWorking closely with marketing, sales and programmers to facilitate customer system integration.2 h5 V; l5 u( r O# w6 h! e- x) }. }
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.
+ F+ s$ c1 u7 p4 Z! y' OTechnical support and troubleshooting of client software implementations and customer issues or problems.% y) E% Q' _% [
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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. A( v0 ]- D6 h, y" {" h7 aRequirements:
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- Advanced computer and technical knowledge7 s6 R6 v; P* v
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- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers9 D3 [! W3 {3 Y4 c
/ w" t" q: z6 g% x# e- v- Previous software support experience is an asset( v% \ P7 D5 i* o9 d; c) y
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- Post-secondary education is an asset4 A! ?- ]! O, d
1 V3 \9 ]7 `8 X" {4 F' ~2 J! y- Intermediate knowledge of database and web-based software is recommended2 l$ {" X8 B0 B) c, N! |
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended7 r" `2 J! W9 ]7 y# }
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