Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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) A3 P; A3 \9 GCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
( f+ O8 p% ]2 W. T* W: }Must be detail oriented with the ability to multi-task and strong time management skills
; S; w) m% O$ bThinking and working logistically, responsibly, independently, accurately and timely.
9 M7 S8 `6 `' ?  eExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
. B$ C% C  Z9 V: @7 w+ \( imanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
* F& B6 W: z) a$ u6 U' ICould handle high pressure work and cold calls.
+ E% R0 W0 }. P& P7 kWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
- m  v  [4 q' rBilingual in Mandarin and English is required
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Job Duties:

9 p; \2 U! J, j: t+ DOrder Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
5 P4 O7 d! A! I2 u, E4 lCheck Customer Credit limit according to guideline
. u% ~7 @8 U' {3 K' c( kOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
6 \* N( J% w3 t6 ?2 S: z( ISend orders to warehouse to process
( [% t8 o& o& X& V3 E6 t/ V7 QCommunicate with warehouse if there is any special request or Inventory Shortage
4 }7 V/ T( t. g* w' N: sFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
( H% s, Y' P# k( X8 QAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
. w, G  m6 j' p1 e: RSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
& y7 D; q- L: O1 O, `Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
# \: p% F# D( z2 d/ Q, {product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
  D$ T9 |: W8 a* v/ @  |Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
) z8 U! h) |- Q# _' NBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
2 t0 d, |7 o& Q7 ]Work out Weekly Sales Report
% ]2 x) O6 |+ ?6 iData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
+ I* X* z) \- O# v' OAssist Auditing’s request for Order Processing related procedures
- U3 I7 N) l* B6 H5 Y6 P/ tCustomer Service and other duties as required.
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0 i/ v7 A( i# \  p. h, ]9 LExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!