Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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% T; _, Z6 a2 o5 C# Y1 ]* X6 h8 R; ?Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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Job description

- b# u9 r1 h! x' y& V3 u" }Requirements:
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  V7 L6 H4 H9 z( {& F+ s1 uCarefulness and Accuracy about data checking and data entry.
8 C' {0 `0 q3 A) o' r. s! T2 bAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
1 E5 U8 F5 x3 r0 R) d1 jThinking and working logistically, responsibly, independently, accurately and timely.
& ?% Z  h* N8 r7 I" _Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
  I: J0 q% R! _manner.
# T1 h- t" p# S6 p% i) f# N2 dIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
: {4 M' F% @* dStrong Excel skills is required.
Could handle high pressure work and cold calls.
7 N& i) L( l4 A# n6 ?7 t, yWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
: I3 N7 P) `& B$ J+ B3 Mstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
. b1 U6 C$ u- \2 D0 zOvertime may be require during Oct – Dec busy season.
6 ]- W; I: W5 ~) p: C0 i* B' cBilingual in Mandarin and English is required

" _' f4 a3 m3 x+ N$ A2 eJob Duties:
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% U" c/ s+ ]+ v5 a# k% m1 @7 OOrder Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
" e$ c+ n1 ], g+ t6 a! ]& lCharge Credit Card to approve payment
. b/ ]$ X: t' k, M; z; a. U7 _Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
& @& d. A0 m' Y' \# HEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
: c+ M" e. w* L; `, ?closely.
" m4 Q/ @# W8 pSubmit ASN and invoice on Customer Portal in Time Manner.
2 D. {9 M& }0 r! t5 cSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
& z4 r' m# u% S& V# r& s" g' cCommunicate with warehouse for shipment shortage
0 I' U% U, I  PCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
  E. g( U' y/ y* T5 x2 Z: uproduct in transit and missed deliveries with account representative
, W- O+ c& B0 ~5 _6 J' F$ nSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
4 g( b' @7 x6 M& c% H/ wProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:
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0 x) A! o6 T8 k% K& [' ORespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
7 l4 H: d2 l0 t6 T- d% ~Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
1 ^& Q1 a! z& ~  z* M! IUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
5 f3 X3 t  i7 _& U' K9 tCustomer Service and other duties as required.
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Expected start date: ASAP

% T/ G# I" J/ ~1 F" t" ]3 EPlease email your resume to info@hapetoys.com, thanks!