Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
! e# F" o3 M1 L% U) B! ^
Location: Sherwood Park, AB

9 K5 J) J( b, }7 J& V4 KHiring Position: Order Processing & Admin Work Coordinator
, U5 l6 H6 ]; y( P0 X7 b. x8 {7 H( B- l
% h5 K+ q- c: ]; y. c% V6 |Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
0 a' @$ q; Z3 g9 X& F( Q! T
Job description

8 c, r9 I0 V1 QRequirements:

! b* V, ~  |9 PCarefulness and Accuracy about data checking and data entry.
5 i  P, c$ i( h% a. P' C2 UAttendance is key factor
5 I" v! S7 M' F1 _! gMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
4 x4 O# X1 X2 S3 N& o" yTeamwork request - Works well with others and independently. Work needs to be done in time
* [1 D' ~1 N+ S6 Y' nmanner.
: `) l$ T- E  ^Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
$ H3 j) _# V' A2 p' }Strong Excel skills is required.
Could handle high pressure work and cold calls.
% F" l8 i; ^% |Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
1 G$ R" c2 [; _/ M/ x: Y' A* [statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:

4 Q: e' @" b' d! nOrder Related – Time Sensitive

# P) l: Q8 t% @% K; r1 e: W, NOrder Acknowledge by email
: u0 L! u1 D, G! O: R9 b0 `Print and Review Order Details according to guideline
$ {8 C* a( D2 f! ECheck Customer Credit limit according to guideline
" H3 |$ E. D- u+ u% z+ i, pOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
9 T, O- \, O9 p) g" @Charge Credit Card to approve payment
Send orders to warehouse to process
1 \0 P% u* F' a  i1 ZCommunicate with warehouse if there is any special request or Inventory Shortage
) e: F  W6 M9 L6 u. \( I& jFollow up and report about order status
% i; ?$ D0 X3 H* E, w# ^9 x5 n' `Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
" R5 f- W; M% K9 l; {closely.
Submit ASN and invoice on Customer Portal in Time Manner.
8 D1 ~# W8 r/ U3 rSubmit weekly inventory update on assigned Portal
1 \  Q8 Z* K) e5 M) X& i0 aCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
6 I# \: g* m" j/ `$ f; _Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
; P, c% c; B/ m" J  NSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
# J2 S. U# _9 r, c8 G. c% Q/ W; T; {Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
3 w8 s' R# P4 s8 UEDI accounts related work and others as required
' `0 A0 u; b2 K' ?  w$ ^
Others Related:
2 V' l! e/ O, A8 H8 y
' M4 }3 U5 P" K+ Q/ YRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
# i' k* k: A) ^2 ^% c0 B/ @( vCustomer Service and other duties as required.
( C4 x# ~+ S- h$ }& G. c! t, O
Expected start date: ASAP
1 s0 P) L" Z, A: W' G7 J
* I; {( u; w( M) k) W5 UPlease email your resume to info@hapetoys.com, thanks!