Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

1 l5 p* _9 X6 KHiring Position: Order Processing & Admin Work Coordinator
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6 b9 {* y* X- V3 a; sJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:

Carefulness and Accuracy about data checking and data entry.
% ^1 p) L  P; S$ @Attendance is key factor
$ f) w1 w: s) _& e0 y+ QMust be detail oriented with the ability to multi-task and strong time management skills
: Y- Z. o$ F2 ^2 d# jThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
7 d! T$ ]6 g. Z( W( q. h8 m+ sTeamwork request - Works well with others and independently. Work needs to be done in time
4 H: T; E+ Q& |6 fmanner.
* ^2 f' O' X9 e4 m9 KIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
; ~* }* }7 X$ a" j! q+ s3 aStrong Excel skills is required.
Could handle high pressure work and cold calls.
3 k) e( A7 p2 I. aWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
( z- R$ N7 V: a& W! G* Nstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
9 B; [1 `/ i. [4 y4 O* \Overtime may be require during Oct – Dec busy season.
" I( L6 z$ d+ e3 q' JBilingual in Mandarin and English is required
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/ o; I* I' |$ I) N7 L$ Q( IJob Duties:

Order Related – Time Sensitive

% E/ d! M# O3 q+ ^2 a2 yOrder Acknowledge by email
4 ~" }, h, b/ [4 z" nPrint and Review Order Details according to guideline
$ e8 z& _/ Y$ ~7 o0 S5 H( V! t1 I2 ^* lCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
% ?5 H% G2 w' g2 W" JCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
2 }4 Y3 g+ q8 PCommunicate with warehouse if there is any special request or Inventory Shortage
. U/ m( u' _  U; J0 @* u& ~Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
3 X& _5 j) _8 t/ m0 j5 }) NAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
, _5 \( r/ g8 g& f7 f- PSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
. Q+ L6 D5 C# L6 [) x8 QProcessing B to C orders and update tracking information in time manner.
& O( H, W0 n+ q5 D1 LAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

( ^  g' N# _4 f5 \Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
4 [2 j3 e$ @5 FBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
8 G; J  l# l8 }# P5 @  XWork out Sales or Inventory related Reports on Monthly Basis or others as required
0 s- D; E5 _; r; B8 ^# Y9 UWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
; r- ]5 S, j6 FCustomer Service and other duties as required.

% V4 l3 t; D9 IExpected start date: ASAP
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& b! T: t8 [% S) q- O3 {4 |Please email your resume to info@hapetoys.com, thanks!