Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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. b0 I+ j( H5 w; |Location: Sherwood Park, AB
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; d5 ?! N+ {9 ?: |  ^% t  |' N+ qHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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& }( J, _! Z5 i) U4 r  zSalary: $35,000.00-$42,000.00 per year
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Job description
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! i& @- L9 w% w/ E4 O. hRequirements:
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Carefulness and Accuracy about data checking and data entry.
# q+ V7 c% i8 ]4 ]/ W# [Attendance is key factor
  @* }; V" @4 [! WMust be detail oriented with the ability to multi-task and strong time management skills
! w) ~: z5 Z7 ~) IThinking and working logistically, responsibly, independently, accurately and timely.
. g' @3 ~3 Q2 Y& n( ?Excellent written and verbal communication skills.
1 W2 ]# ^: J) |, j" X: R, J% mTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
) u+ z9 T. [6 W( u; e4 cStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
/ t; _& L' w; C7 ^' xstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
9 ]3 n2 p9 @0 H. ?* v' N( Y0 POvertime may be require during Oct – Dec busy season.
/ u( _$ a- d8 f! S0 yBilingual in Mandarin and English is required

( y) S( Q" J* q2 n4 GJob Duties:
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% k& O' Z7 \$ K3 e! G' W5 mOrder Related – Time Sensitive

" ^# n- L$ T8 q. x+ ^9 XOrder Acknowledge by email
* S4 d& \3 u; PPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
* N6 ^$ s4 f1 h0 q' @, ~Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
$ K4 Z, i" a) x9 |$ fSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
6 ]0 j% |4 W' _% cFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
3 J4 B1 o5 A1 H) }# U7 n" DCheck Customer credit and fill backorders accordingly
  I9 ~' @+ C2 uCommunicate with warehouse for shipment shortage
7 q4 j+ g- j0 H3 f# uCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
+ N- a2 p' I' [3 A5 R3 s( v6 b; @EDI accounts related work and others as required
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Others Related:

. h- S4 ]& d) G! }. o) |$ URespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
6 @# p/ {5 G% p" q& CBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
* A* d- z. B) T# A8 M6 w& MWork out Weekly Sales Report
4 R* r2 m6 \% {/ S8 a. LData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
* v! O! S& L7 ^' m8 ?3 t, k) tCustomer Service and other duties as required.

- ^: P: T: O. Q2 u! }Expected start date: ASAP

) j7 f% X9 m0 _% h: QPlease email your resume to info@hapetoys.com, thanks!