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JOB POSTING
) V5 i- m& m5 p# v$ _+ | FOR" C$ r* }: ^% V" E$ c% k
OPERATIONS MANAGER - VENUES & PROGRAMMING
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REPORTING RELATIONSHIPS
" Z1 W7 H4 {9 v* ^* H* E: f, wThe Operations Manager - Venues and Programming will operate with a
% p6 ~8 G- u" ]( A1 sdirect line reporting relationship to the SU´s Manager of Programming
8 k+ W/ o6 s' F1 N7 Cand Venues.
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ROLES AND RESPONSIBILITIES
+ a; `% w6 [& |# @The duties of the Operations Manager - SU Venues are diverse and
, P. V. o& b6 s* T7 Uextensive, and are targeted at the all round smooth operation and
! J. C5 g* x) i$ X9 C" Q; }$ P* `financial and operational success of the Horowitz Theatre as well as
& t" [: j0 \+ e4 I- K' n+ bthe logistical organization and smooth rental of the additional ' E A# X1 g& b, h/ O4 d
venues within the realm of the Students´ Union. In the light of that $ U: `1 j$ G, H* l
breadth and complexity, it is not possible to fully define or
$ w4 Z; I( L+ ~1 L; A* A' qdescribe all roles and responsibilities in a document of this kind.
6 B8 {0 {6 A6 ]# d5 d. |However, the main roles and responsibilities of the Operations
2 v/ }6 i5 E# U2 p7 G2 { B) mManager are as follows:& r- n6 y9 R: x; n1 k* d
4 y' s3 V# s" E5 |. x1. Space Roles and Responsibilities
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a. To ensure, at all times, that the venues listed below meet the
; ?) K! b) K/ z% oappropriate standards, requirements and needs, and contributes in a 5 B; w, _' Q3 o7 o2 s9 @. x
positive way to the smooth operation and success of the individual 7 r; U. _) O9 B e; Q- |
renter.- r9 N5 r# l" Y+ s4 N3 D5 o. c0 W
· Myer Horowitz Theatre. A* w {# j$ X; w+ K
· Dinwoodie Lounge
, O3 T& @% C1 P4 V' F6 l' C· SUB Stage
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]* b5 W* Z0 C3 `' f! Eb. This includes, but is not limited to, the following:' d. O& Q( ?$ ^9 D- l+ M- q! k
· To plan the capital and supply expenditures to meet the
/ V9 h3 v. c3 iproduction and facility requirements./ ?& [; S1 e" q) E; T
· To ensure the day-to-day compliance of the venues with existing
- P: w1 q$ p) A4 g5 Dsafety regulations and building policies.! r3 `- T8 X- ^3 G. h
To ensure that the maximum potential of renters is met.
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0 @1 |0 I; `, u: M2. Marketing and Promotion: S l" V$ g6 Y+ D' @- e m
6 p4 S4 O, c l! d F5 f5 G7 v) x; La. To develop and implement a marketing plan for the venues that - I; ^4 ]1 m7 F3 P1 W
focuses upon advertising and promoting the venue to faculty, 1 ~0 o5 c$ A+ N+ i
students, and internal and external clients on an on-going basis.
1 I( R: p8 Y2 W _- b6 lThis strategy will include implementing and/or delegating the following:' L# u8 A' t( {' M: V4 m
· To develop and maintain promotional materials, the Horowitz
$ G$ ~' r/ [5 `$ L( DTheatre and SU Venues home page, newspaper and other advertising; to . {9 B6 e* b8 W+ A; f" X9 ~
take advantage of other internal and external advertising
( N, r8 \0 J: d" wopportunities; and to develop press releases and other promotional ' e+ u7 d, J9 q9 m4 \4 k* D
literature on an ongoing basis.' m2 z) G: _# l+ _
· To coordinate tours of the venues for potential renters.' J5 ^# T8 q3 f: |
· To promote upcoming events in the Horowitz Theatre through the 6 c/ C( L0 l3 z+ R" I
use of the Horowitz Theatre Home Page and the SU Events Calendar./ e( u% B" a8 _2 I% N! K6 n
· To develop new external clients for the venues.0 E% g$ R2 r( n& {: Y6 g
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2 s ] ~, ?! \* i% k x3. Staff and Supervisory Roles and Responsibilities
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a. To ensure, at all times, that the venues are adequately and cost-
% y$ ?* C7 h* q/ C. o H2 {9 e. heffectively staffed, and that the staff utilized by or within the
% L# d& _* ~( F' _' L# F! Y c2 [: ivenues meet the appropriate standards, requirements and needs, and
. L9 t% _0 i G4 j |# Kcontribute in a positive way to the smooth operation and success of 6 \! c! k. i2 D0 `+ }) b
the renter´s events. This includes, but is not necessarily limited
1 H+ K; m2 i" Bto, the following:6 @, ~4 |$ r: {) u# f( T8 [0 t- e. F
· To be responsible, under the direction of the Manager of Venues 0 ~: C V' d. ?9 x, w
and Programming, for all staff issues including hiring, disciplining,
' O! J4 Z, [/ ?" O& ^+ q" tevaluating and terminating, as necessary.
' c2 d$ }6 G) v To ensure that the Horowitz Theatre is adequately supervised at ! N9 u8 K9 N" n9 s5 L; U) B/ a+ p
all times, this includes the development and implementation of such 1 V6 ?9 j. F" ?3 i+ K+ r0 a( I
schedules and rosters as may be necessary to ensure the effective and % k v: X- c# y* l6 W; K1 [! L
cost-effective supervision of the venues at all times during which it
7 c" `, c/ i& q; fis in operation or needs to be in operation.& _$ C7 V: O' C, D- L* j. X
· To work with the Technical Director, when necessary, to ensure $ k4 i4 M& U C
that an adequate and appropriate level of part-time staff exists to
m: W2 s3 {- vfacilitate the smooth operation of the venues and to ensure all @( l1 R7 s+ ]2 x+ K
renters needs are met.
- _2 K& n8 l8 K! k1 `+ N· To work with the Technical Director to ensure that the skills
/ f. d) E1 s6 `- O; U* Hand attitudes of all subordinate staff are appropriate in light of ( `2 F# |4 Q' v' S! H. }3 z
the roles they must perform. This includes providing adequate and ( l# D3 h1 g: m* [
effective training (and re-training) in all applicable and ! a5 u# ]% X% ]( x
appropriate areas, and ensuring that the Policy and Procedures manual
4 n6 @2 e$ X6 \5 Lis kep up-to-date at all times.
% B3 {& L* m2 e' n) n9 C5 n; I· To ensure all staff are trained in and committed to providing - D2 H# Q4 D$ s3 j7 e
excellent customer service to all renters.
5 ~7 w/ q2 W. h+ n/ R3 A4 J8 k. N· To work with the Technical Director to arrange staff
) P! H% j- `' i$ S! P% ^scheduling. To handle payroll related matters, under the guidance 5 }( d9 ] l( z4 {, J
and direction of the Manager of Venues and Programming, concerning - x- L+ c H9 F" {% `
the staff of the venues.4 J% F$ M- l: c! q5 W
· Working with the Manager of Facilities and Operations to ensure 4 \: J* Q6 i2 T2 N
the appropriate setup/tear down of each venue.
) J- V2 m1 ?3 _% c5 ]. D) A' d· Working with the Manager of Programming and Venues to ensure 7 s* {# k" b. w9 o8 G% L
that additional requests such as licensed receptions are arranged.: T# {6 Q1 l0 K" o
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% V0 o. f( Q6 B l7 l! k$ E' `+ v P* w4. Overall Financial Performance% i3 H3 C8 I/ O/ C5 u
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a. To ensure, at all times, that the Financial and Administrative
1 n0 c4 c Q' v6 ]systems and processes utilized by or within the venues meet the 2 d, ]$ `7 p7 F, A2 _
appropriate standards, requirements and needs, and contribute in a
( O/ |, T) I. O, Cpositive way to the smooth operation and success of the venues. This . c3 M/ a: P7 Z+ U* X1 c. ~$ P
includes, but is not necessarily limited to, the following:; E* X3 `2 P( `. _% d6 p9 J
To provide input and expertise in the formulation of appropriate
, j9 c* _0 u: t1 O, ]' x, \operating budgets covering the venues to the SU´s Manager of 8 P& V7 ]* l- G4 q
Programming and Venues and to discuss and refine those budgets
" b" S$ l, i5 z; w" ^Manager of Programming and Venues, and Manager of Finance &
! t% d, I6 C3 I0 Z; {, U& Y- }6 p5 O- {Administration prior to their submission for final approval.
2 k9 O; o/ n' f0 }- }( l· To manage the venues in a manner which adequately and effectively
6 |6 e: `) _; N8 b5 l4 Z" J" G3 Wreflects the budgets approved for the venues and/or which reflects
' z& R1 q. A, [: R$ n4 ]( r$ {the best interests of the venues and the Students´ Union.' e! h1 w9 T" w$ b: T3 ?" _. K
· To function as the key player in the submission of financial and
6 y7 U* j& g1 y. J4 [administrative documentation covering the venues to be used in the " _$ C; t/ y2 U C5 @' f
compilation of monthly and annual financial statements, and such ) Q+ J$ H" q& p/ s3 F8 r
other reports as may be necessary.
* A- \6 W2 N* S6 I4 c: p· To discuss those financial statements and other reports, together # b/ R. p' @0 X
with all financial and administrative procedures, with the SU´s $ i+ f# P7 g: q: B# B# { c; c
Manager of Programming and Venues and Manager of Finance & " L2 I6 B5 h) p) a6 a; U
Administration with a view to determining and implementing action
) J2 J3 M+ |3 y- @, f3 Saimed at improving the financial and/or functional effectiveness of . P, o, j! k) U4 R. ^2 ]$ N) p
the Horowitz Theatre.
0 W9 P; e) t" W$ i3 ?· To ensure the existence of adequate, effective and accurate job + o' R! [9 _2 u
costing systems to be used in connection with the determination and
# a, v2 [; z& Z" n, V" Wsetting of appropriate prices for rental and staffing rates for 6 p$ r# ^, G4 [" o
events held in the Horowitz Theatre.
+ L% e1 c" T% q; @5 m· To develop accurate documentation to be used in connection with : v E& L+ K) l+ t2 ~$ h! t
the billing clients, and to forward such documentation in a timely
3 ^0 o$ `1 W \+ \8 b, Hmanner to the Accounting Department.% ~" S0 Q. b# H ?( Z; [6 o g
· To recognize, address and handle all matters relating to financial 0 [$ _8 d# x/ p4 k
and administrative procedures and systems in a manner which reflects $ C! L$ i2 S; F0 T& F
the requirements of the SU´s Manager of Programming and Venues and
( ^. Y! C s# A+ s+ i$ }0 B4 pManager of Finance and Administration, and in a manner which
\9 ~4 }4 l; [9 O, m6 @' Z4 h& Ccontributes positively to the smooth operation and success of the ! A( J) H$ |3 Z' k. w2 d/ s& ^
venues.' Q& m6 B! u+ p9 T5 f& r* ?
, m5 t; `5 n- `; B5. Overall Roles and Responsibilities
, f' V9 D0 M* L$ r: Da. To ensure, at all times, that the systems and processes used in
! a& i9 v" n8 K; Wrenting the venues meet the appropriate standards, requirements and
2 q2 d0 N* l* J7 j2 f/ B2 oneeds, and contribute to the smooth operation and success of the
4 L9 D6 d6 _$ u9 h2 K( d& [$ Ivenues. This includes, but is not limited to, the following:
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· To recognize, develop and set in place such rental procedures as
% z; D# V8 P& ^: l1 emay be necessary to ensure the smooth operation of the venues, this
; E% I, f2 m5 O- p1 f8 A+ s0 D5 x: lis to include but not necessarily be limited to systems and processes 8 j# \, H$ K- ] V3 N& s$ u
in the areas of contracts, inventory management, contract evaluation, - A1 R% {4 y9 s7 ]/ M
pricing, costing, equipment usage, rental/contract invoicing, 6 \) P" _/ k2 n$ o7 \+ [ S- f
together with such other systems and procedures as may be necessary 7 n6 Z$ u: q+ D- P# y5 D
to ensure the smooth, secure, efficient, cost-effective and
0 N1 _9 @! P) U) P% ]) c& a2 M- Jfunctionally-effective operation of the Horowitz Theatre.' L0 P9 |" q0 z
· To recognize, develop and set in place such operational procedures 1 e. U. K8 z, G) }1 N
as may be necessary to ensure the smooth, efficient and cost- ! G# y. u% Y. J3 `5 G0 m
effective operation of the venues.; G* ]1 O* M1 M
· To negotiate rental lease agreements (contracts) relating to 8 w8 d& _7 U- q4 z8 ]8 ?
dates, rates, staff and miscellaneous charges. {( h* `( P7 C! W
· To ensure that adequate inventory is available at all times and & k. a$ a, L% z+ N9 }
that such inventory is stored and issued in effective and secure ways.
! X: v3 P& a. G$ j {$ X/ p9 n· To consult with renters as to facility issues in producing their
, u" z. V& C2 eparticular event in the venues./ P3 U( p# i. s* C4 N
· To provide the venues on-site staff with such documentation and 8 G5 e9 e7 [! y" l, O0 J, U
supporting information as it may need to effectively fulfill the
* E$ X' a4 g& y! t( f1 ^- proles they are to perform to ensure the success of the renter´s event./ s8 u L: M) y+ L
· To produce quotes in respect to staffing costs for a particular ( x1 [ L* g' {' Z
rental with consultation with the Technical Director.
" j8 N+ I8 a0 h3 h" B% j· To ensure that all queries raised with the venues whether from the ) f4 R/ C8 W ?* `4 r. A
SU or renters, are promptly and effectively handled and adequately / `9 o2 V: V5 ~; C/ P" A& O
answered, and to ensure that such action as may be necessary in / Q6 `0 W9 c3 m. B7 u; g& e
follow-up to such queries is taken in a timely manner.% K, E8 ?2 P7 Q; g8 A5 Z
To ensure that the venues and its capabilities are adequately,
4 S5 _4 g7 o! \5 v! Ueffectively and cost-effectively advertised and promoted, and that 1 }9 M+ c& H% L! L! L
the cost of such endeavors does not exceed the budgetary provision
; w9 |& r1 e% o8 }' W5 f& @made for them unless prior approval is given by the Manager of
8 n; c! A% b9 x( JProgramming and Venues.
, Y" o# O# _' Z8 H· To act as an informed and knowledgeable resource in the case of ( X6 j; N2 W) Z" P. k# N0 y- v' ^
significant challenges and/or problems surrounding the tasks of 2 V* V9 w* ^. }7 F& _
marketing, administration, operations, and any such other matters as % x0 g/ N j% `
may provide such challenges and/or problems.
% Z5 R2 ^3 k7 f9 |3 G· To attend such meetings as may be required to support the smooth
# j" V; Q8 d* n' @( l: N5 Y* T& [operation of the venues or the Students´ Union as a whole.
: x" E7 N" P! h9 h- q; D8 }. @' }; e· To perform other job-related duties as may be required by the
' O ^: k, s- eManager of Programming and Venues in order to ensure the smooth and 0 i5 E+ \ q) P; H( a
secure operation of the venues.% q0 ~" T7 p t. g, A* A7 l% v( O
· To recognize, address and handle all matters relating to overall
* q# E* q& |6 Coperations in a manner which reflects the requirements of the SU´s 8 w, |* I. u( J% D
Manager of Programming and Venues, and Manager of Finance and
) o: d8 I9 h4 D' @: ], D' y- L& u! VAdministration, and in a manner which contributes positively to the # v! Z. ?$ Y$ H- F6 }3 Z1 r
smooth operation and success of the Horowitz Theatre.
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QUALIFICATIONS:
* p: a1 P2 M8 q: ]& E9 e1) Minimum two years related post secondary education, or % Y1 M; p- f) i6 |6 [ I6 S/ ^, T! j
an acceptable combination of education and experience.* a& w; ?9 E4 y! I
2) Supervisory experience.
" w0 p. B4 L8 O; G) T3) Ability to create new initiatives with little or no
+ F; E. T2 V( [supervision.2 n4 R$ ]+ x" D S
4) High level of creativity3 \8 m4 E7 {- X; |6 S
5) Knowledge of budgeting and staffing procedures.$ h: I% ~8 x8 U9 C# z
6) Excellent organizational and communication skills and : w6 t' m( k6 ]* ~1 W" L) X! ^
strong writing skills.% |1 r# X# ^/ G* }
7) Dynamic individual with experience in large group and 9 @) H6 O: ]1 n
one-on-one promotion.
' h7 ]! P( V! J( F; Y# I Ability to work with students, staff, University 2 b A/ }, {( e& E; Z
faculty and administration with a dedication to providing excellent
5 ^7 ~0 _5 z2 U! M* p2 Zcustomer service.
! M- X/ @4 s- b# G, J; {Union exempt position
$ ?2 [; p' X$ ^( kJuly 6 2007* y, Y$ L1 Q9 b: r3 P' T
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Please state salary expectations Z" H. p1 B; S9 E8 ?* l* [4 v x
0 V; c- [) a; VPlease apply in writing to: Val Stewart, Personnel Manager, Box 600 ( B% T3 C) ?4 B [. `! g# K
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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