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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING: q+ e, O6 r  I% M9 A
  FOR  w% L+ N% A! s2 P
OPERATIONS MANAGER - VENUES & PROGRAMMING
1 e; @: t5 a0 U4 \3 h9 E
2 g- m; Q0 _  pREPORTING RELATIONSHIPS7 q+ L2 O: @; t4 E5 _, ~! c
The Operations Manager - Venues and Programming will operate with a  
& I5 s- P/ Y7 o, ^7 C+ a7 x9 udirect line reporting relationship to the SU´s Manager of Programming  , l- q+ q+ c& u. K* |# o, p2 y
and Venues.
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1 Y8 i7 b. R# q3 U; K) P/ X" [ROLES AND RESPONSIBILITIES; D) L# e! y, ~& _5 E
The duties of the Operations Manager - SU Venues are diverse and  / Z7 m' r8 s6 H/ P0 H' J. N/ P
extensive, and are targeted at the all round smooth operation and  
' p, M, ]6 l: C0 ~3 Bfinancial and operational success of the Horowitz Theatre as well as    e/ ^6 y6 P! v8 E; r/ R8 ?6 D
the logistical organization and smooth rental of the additional  
0 F( p, L) N8 E* \: g3 avenues within the realm of the Students´ Union.  In the light of that  
8 G8 i# a. R+ R% p1 F) m# m; \breadth and complexity, it is not possible to fully define or  ! B1 E) J( U2 {$ z5 }/ H/ M3 U+ v
describe all roles and responsibilities in a document of this kind.   $ k  `, G3 B) a. ^- v* m$ Y
However, the main roles and responsibilities of the Operations  " t( a3 L/ q7 Q  P
Manager are as follows:
3 e! I& ~' G6 U6 {, d5 {8 ^- G( ]* E8 b" R: G
1.        Space Roles and Responsibilities) q& E/ z0 b8 x6 v. k) f# ?

9 ?5 j: D! g. z( f! ba.   To ensure, at all times, that the venues listed below meet the  / E  X! O' P  n  p; ^7 F" N
appropriate standards, requirements and needs, and contributes in a  
7 ^/ q% h: ~# U9 _) fpositive way to the smooth operation and success of the individual  
2 }$ s$ l4 ^6 |  g6 Z% z/ Z' u! Orenter.- N# J8 H, M- }3 [
·     Myer Horowitz Theatre4 H- a: z5 z! f8 C
·     Dinwoodie Lounge+ g2 _+ j7 f- Q  m& C6 S
·     SUB Stage$ N! t' j3 }7 N) n3 }; g/ @- p
7 s2 [' T7 N- |0 L6 v' K: ~
b.   This includes, but is not limited to, the following:: U: I# N0 q, y8 P" c+ M
·     To plan the capital and supply expenditures to meet the  ; r1 |+ b! e- w
production and facility requirements.
  k: w. ^0 w9 d·     To ensure the day-to-day compliance of the venues with existing  
& G' Y" e* y: F! g3 P0 ~1 {9 lsafety regulations and building policies.( c' W2 K) a  R
To ensure that the maximum potential of renters is met.
" I$ K# ]: m/ i3 i) j
* F9 `* A7 L8 C* f2.        Marketing and Promotion& ]  y! O8 t; B5 z2 I
, K0 |6 R+ H9 T
a.   To develop and implement a marketing plan for the venues that  
$ v! p; v% b( F- m: }) Vfocuses upon advertising and promoting the venue to faculty,  
% A4 V7 Z2 d9 O+ T( m6 P$ R5 Q6 jstudents, and internal and external clients on an on-going basis.  
( B4 G6 @) o/ {This strategy will include implementing and/or delegating the following:
- l- b3 n& P, h, A1 h( n·     To develop and maintain promotional materials, the Horowitz  ! V+ ^% @) {1 q
Theatre and SU Venues home page, newspaper and other advertising; to  * ]3 s0 c/ y. E% u- d, i3 q
take advantage of other internal and external advertising  
- h7 E# n% I7 Q8 c1 b* T& bopportunities; and to develop press releases and other promotional  , i& G; G3 F/ t" l" l
literature on an ongoing basis.
; ^* W8 J2 a3 ~- ^  q6 [·     To coordinate tours of the venues for potential renters.
1 y/ `6 w% Z, l* [& ]·     To promote upcoming events in the Horowitz Theatre through the  
1 O% ]! v0 a: J! uuse of the Horowitz Theatre Home Page and the SU Events Calendar.8 v% S* O. z; x& s+ W  f; X
·     To develop new external clients for the venues.
) D  L% D% V7 M3 v4 p; T, _. P; d# B+ e9 |5 H9 r9 h4 c
* A$ _* f' G, u8 P& }+ S
3.        Staff and Supervisory Roles and Responsibilities7 @0 S$ b& Z9 [. f6 U% q# m
6 d7 `- J$ g9 I; c
a.   To ensure, at all times, that the venues are adequately and cost-
$ ^0 X# B5 H3 Peffectively staffed, and that the staff utilized by or within the  
8 ]$ G0 Z" Q3 e! G. ovenues meet the appropriate standards, requirements and needs, and  ) Q. R0 \- m, D+ D& V# x
contribute in a positive way to the smooth operation and success of  & m! y2 m( M' T' e, u8 `4 T" Z
the renter´s events. This includes, but is not necessarily limited  
; z% n9 B  r6 I* V: j- Xto, the following:
% d/ n( T( c( O; d( _- j1 r/ b·     To be responsible, under the direction of the Manager of Venues  
4 k6 {3 `6 }; Rand Programming, for all staff issues including hiring, disciplining,  / y  k( n; w+ G
evaluating and terminating, as necessary.
8 b9 X7 P/ k: U& g% b' h5 ~' k# u. ? To ensure that the Horowitz Theatre is adequately supervised at  . b1 Q! \/ l; w2 [* r$ h# Z4 [
all times, this includes the development and implementation of such  2 L3 {% v1 |) j7 N* r0 a. ~" q
schedules and rosters as may be necessary to ensure the effective and  * o* J  Q. x2 I, q5 z1 a
cost-effective supervision of the venues at all times during which it  
$ Z- @3 o+ g3 i! p7 Cis in operation or needs to be in operation.1 n# }! \" m0 O" a! Z
·     To work with the Technical Director, when necessary, to ensure  # s5 S; d% U. k; L& q4 c' N' z
that an adequate and appropriate level of part-time staff exists to  
4 o9 {& V$ y' d- e5 z1 Ifacilitate the smooth operation of the venues and to ensure all  
# }. s; d) x* v& S1 {+ Grenters needs are met.
& P0 y3 s8 U, R; T: }0 _5 R·     To work with the Technical Director to ensure that the skills  
& Z: L% Z, }' }and attitudes of all subordinate staff are appropriate in light of  ' i! A7 \' ^" V' h
the roles they must perform. This includes providing adequate and  / Z/ K  r/ [( a1 f
effective training (and re-training) in all applicable and  $ J, W4 H  j+ b+ {% M
appropriate areas, and ensuring that the Policy and Procedures manual  
/ f6 l, \5 l3 n# ois kep up-to-date at all times.
; P% _7 U7 K, L" y" Q/ p+ t: \·     To ensure all staff are trained in and committed to providing  
. b6 }/ g$ A' zexcellent customer service to all renters.
4 V# N+ ^( R: M0 H; u·     To work with the Technical Director to arrange staff  
  y( m1 x: t% Z  ]% t4 m5 Yscheduling.  To handle payroll related matters, under the guidance  ) ~3 N3 a& S+ Q3 _  f* @, ^
and direction of the Manager of Venues and Programming, concerning  - n6 U# j& C: d( f5 k
the staff of the venues.
( o! F# x+ @9 _·     Working with the Manager of Facilities and Operations to ensure  
- d8 [0 i0 H% K9 V4 e) ?the appropriate setup/tear down of each venue., N0 ~8 j( y1 O9 K# a/ o8 @1 X3 J) l" _
·     Working with the Manager of Programming and Venues to ensure  ; D; h) K  A. D) f2 h
that additional requests such as licensed receptions are arranged." O6 \3 _0 m- r
! q- R, k8 Q" B% @4 K% b, z

/ X. @, W& T) A4.          Overall Financial Performance6 B  ?# @' ^6 U( G' [0 L

5 E; c( a2 x" G7 n0 H' {, Ta. To ensure, at all times, that the Financial and Administrative  ; c9 K( V! J+ w9 }
systems and processes utilized by or within the venues meet the  8 h, [/ u: [5 B, T: `
appropriate standards, requirements and needs, and contribute in a  ! c) n5 `! b0 `9 r% o
positive way to the smooth operation and success of the venues. This  
" d- k. i+ x% iincludes, but is not necessarily limited to, the following:6 Q+ Z4 }* y3 L# g/ I7 t. s
To provide input and expertise in the formulation of appropriate  / M. d  |: i6 e3 p$ U
operating budgets covering the venues to the SU´s Manager of  : j, r4 }. B4 _' L
Programming and Venues and to discuss and refine those budgets  
$ l' _- L9 q- M& d6 \* nManager of Programming and Venues, and Manager of Finance &  : z/ v  }( q8 a2 d, A; n1 V" f
Administration prior to their submission for final approval.2 h2 G9 _$ S% A1 S
·  To manage the venues in a manner which adequately and effectively  ' w8 b, b$ L5 M7 P
reflects the budgets approved for the venues and/or which reflects  
6 x. J. M! q$ I) |! ?. mthe best interests of the venues and the Students´ Union.' m" y! t8 ]' D; a# U$ ]$ R; t' B
·  To function as the key player in the submission of financial and  1 N/ c- J6 q7 S" z5 h+ [6 H
administrative documentation covering the venues to be used in the  
  p- o) t1 |6 H; gcompilation of monthly and annual financial statements, and such  
$ H! e6 @0 l3 h; hother reports as may be necessary.5 X6 T) q/ [, v$ ]# A! G
·  To discuss those financial statements and other reports, together  
) i+ W; ^0 h0 M, ~* U/ ?' p4 E& twith all financial and administrative procedures, with the SU´s  
* b5 C# }# V% h7 q6 L- M2 `Manager of Programming and Venues and Manager of Finance &  
2 f4 A: v  C& J9 W; K3 N2 LAdministration with a view to determining and implementing action  
# j7 |" f8 C+ x, zaimed at improving the financial and/or functional effectiveness of  % y. `+ y2 f; y! o. w9 a+ e
the Horowitz Theatre.! @$ B( s4 P: i1 s4 j, c* Z
·  To ensure the existence of adequate, effective and accurate job  3 h: ?9 [9 G* l7 {: N1 n' ~, O
costing systems to be used in connection with the determination and  
0 v% ^3 U( p3 ysetting of appropriate prices for rental and staffing rates for  1 |! \8 e* y; S1 {
events held in the Horowitz Theatre.9 M  {( Y7 B& l3 v  p
·  To develop accurate documentation to be used in connection with  
/ N: b5 x. Q9 A; Sthe billing clients, and to forward such documentation in a timely  
+ \, K) i' q& Y; r) e8 B2 |manner to the Accounting Department.* G9 ?! H, z- H6 J9 g! }5 e: m
·  To recognize, address and handle all matters relating to financial  3 A. i/ F% j1 t! f" {/ m
and administrative procedures and systems in a manner which reflects  
7 Z, V5 N4 l& F% Kthe requirements of the SU´s Manager of Programming and Venues and  2 ~! s# j; B5 \. t0 H2 o
Manager of Finance and Administration, and in a manner which  
, {% ?; f5 w% h( ocontributes positively to the smooth operation and success of the  
8 F3 k9 l( d! u. o! t% I8 h+ uvenues.9 J- w+ H$ o6 Y8 n' E6 [, x
! C1 e, h, F0 _/ n
5.          Overall Roles and Responsibilities
  M* y9 `$ M5 r  b9 C& `* M! Ia.   To ensure, at all times, that the systems and processes used in  
) K1 U* Y6 O- d+ I; Y1 R* \renting the venues meet the appropriate standards, requirements and  
3 M" ?, {$ r! E" r# s8 R2 q6 ~8 Nneeds, and contribute to the smooth operation and success of the  
$ J, y+ I, q- x1 _; s; M4 _4 ^: v# r4 [venues. This includes, but is not limited to, the following:
( p8 |6 J% \. D
) {8 W; L8 e+ |4 e5 S9 V* e+ j3 k·  To recognize, develop and set in place such rental procedures as  9 B$ p& t1 u7 j! K) T3 Z
may be necessary to ensure the smooth operation of the venues, this  
/ `/ B6 y" d3 R# @is to include but not necessarily be limited to systems and processes  6 `8 }0 }5 f% \' m. g
in the areas of contracts, inventory management, contract evaluation,  
& k) Y% X! S3 `' ^! ~0 p8 epricing, costing, equipment usage, rental/contract invoicing,  ( C5 Q3 t8 d* ?
together with such other systems and procedures as may be necessary  8 Z, r& n1 ~; L5 s8 b- q
to ensure the smooth, secure, efficient, cost-effective and  ' B$ J) o: d8 k2 w7 }7 @9 ^
functionally-effective operation of the Horowitz Theatre.
: M) I! S: q* Z2 ^2 }* d* m·  To recognize, develop and set in place such operational procedures  
- L, b1 }; q8 E% f1 B& nas may be necessary to ensure the smooth, efficient and cost- , z& W- D/ Y3 x
effective operation of the venues.
& O7 H* ^2 N# X: ~* d1 s( A! M( Z·  To negotiate rental lease agreements (contracts) relating to  
5 Q& k( Y7 n; w! G2 v0 f' Ddates, rates, staff and miscellaneous charges.
% X9 W! ?1 H1 g) p; m·  To ensure that adequate inventory is available at all times and  
4 g) \8 V# A  n; F( @' Y6 Wthat such inventory is stored and issued in effective and secure ways.
4 u& j4 z9 S, L  D. v" z( ?·  To consult with renters as to facility issues in producing their  1 R% K- ^+ ~* M2 H2 M5 |
particular event in the venues.
- A" D9 p# K( K- k5 \# w·  To provide the venues on-site staff with such documentation and  $ W& a- W0 l9 C1 h& G8 i* f
supporting information as it may need to effectively fulfill the  ( F9 U  B9 J% w* Y: v
roles they are to perform to ensure the success of the renter´s event.
' x) G! i( e. |) d9 |, E·  To produce quotes in respect to staffing costs for a particular  ( g4 m! O# J2 K3 c
rental with consultation with the Technical Director.# P8 @/ |; n6 X2 |
·  To ensure that all queries raised with the venues whether from the  
7 z% X- @4 [7 W- [* |5 JSU or renters, are promptly and effectively handled and adequately  : g, u" `, {! ]- U7 F0 j2 B) [2 L$ N( h. ^
answered, and to ensure that such action as may be necessary in  
' i. {* w6 b* ffollow-up to such queries is taken in a timely manner.- p/ _  Z2 }8 ?7 _3 t
To ensure that the venues and its capabilities are adequately,  
4 ]  N5 U& W# C2 Yeffectively and cost-effectively advertised and promoted, and that  
7 X" S  u0 O3 K/ Sthe cost of such endeavors does not exceed the budgetary provision  5 N$ l5 [+ a* \
made for them unless prior approval is given by the Manager of  & h5 Z3 I4 M% y2 G% Q1 h4 e
Programming and Venues.9 I3 Y9 |& Q) M) m" H
·  To act as an informed and knowledgeable resource in the case of  
6 T) Z5 O# k! y8 j. z% U: y, Dsignificant challenges and/or problems surrounding the tasks of  
( b1 y  W) l6 y4 `) `marketing, administration, operations, and any such other matters as  
1 J& M9 k5 O! t& e$ [0 r. [may provide such challenges and/or problems.* z$ H; [) C$ O& m+ }: O$ d. H: W6 [
·  To attend such meetings as may be required to support the smooth  
3 F% r1 y7 e+ ]5 n- [) roperation of the venues or the Students´ Union as a whole.
4 t3 q  d$ [/ V  {5 j·  To perform other job-related duties as may be required by the  9 @3 a' p% O6 K1 L, F1 n* L
Manager of Programming and Venues in order to ensure the smooth and  & D+ C3 X' |! X9 j/ j4 C4 g
secure operation of the venues.6 V$ T+ ^! G9 Q# ?) h: ]
·  To recognize, address and handle all matters relating to overall  
4 x: R) y% u& |operations in a manner which reflects the requirements of the SU´s  
3 j8 v  C& B( o( M5 \4 Z; {Manager of Programming and Venues, and Manager of Finance and  
& R+ ~5 a7 A7 ?# c9 B- u+ SAdministration, and in a manner which contributes positively to the  
. E0 W, a, a" r& Z4 t! Q. osmooth operation and success of the Horowitz Theatre.# a2 Z& a  b" m4 j9 R
6 X: L' i* `( I
QUALIFICATIONS:
: H& x4 F/ c& W- [: w1)             Minimum two years related post secondary education, or  
7 S. g0 b7 Q  X" U+ G: {$ S% ^! Tan acceptable combination of education and experience.
3 a4 d6 d- Z6 b/ r! v8 G0 o. I0 }2)             Supervisory experience.
  w9 ~# q; I  D. P3)             Ability to create new initiatives with little or no  " N# `) }+ W* G( x+ \
supervision.
, u/ n" _0 ^% q& c' G1 S4)             High level of creativity
4 t# M: Y& j' o/ t3 t% q5)             Knowledge of budgeting and staffing procedures.
$ |! Z9 \- `4 P" m* Z2 r( t4 Z6)             Excellent organizational and communication skills and  
/ g7 j% |- u6 ]& I* @strong writing skills.
: ~4 i" X& E4 r% ~7)             Dynamic individual with experience in large group and  
/ s* ?! W: f; ^, H' `. }one-on-one promotion.
7 G( x1 v( z7 T+ |2 o             Ability to work with students, staff, University  ) V/ e7 g8 p2 Y% f0 [
faculty and administration with a dedication to providing excellent  9 I. i; e* E* ]" k+ k) d
customer service.6 r! K) ]- a( Z! f- K
Union exempt position
* F/ J. Q3 B! s, {5 a% b% oJuly 6 2007
2 A6 }1 ?- y( U  Y
  C' J* A* `% o8 h( i: J' ~Please state salary expectations7 Q7 C0 v! K+ c+ G' Z* g, d

* o! Q( ?6 r3 p  {: JPlease apply in writing to: Val Stewart, Personnel Manager, Box 600  
5 {( H8 R8 {; d. h& ~9 cRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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