Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
! M/ P4 ^' q1 ~5 W/ _+ m8 ]0 }the 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
% j0 n4 i) B4 ?- asatisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
; r, X, W) `- i2 c4 J" Ecenters and employs over 1,500 people, approximately 400 sales and customer care
! r8 x' X1 \( \; q) Y/ F2 [. Jrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
6 F5 W5 T; ?/ Z$ L; Bbase salary with excellent opportunities for career growth.


# t  F' K: k- JPURPOSE

Provides technical support in the division for computer hardware and software.
3 R6 G0 O# J$ F: ?( w) l% NTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
) ~/ z5 N- X6 @0 }. A  `) R# c
8 b% F( z( u  E6 G( b) cESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
& `. S' P; ]- J+ Vbe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
% U3 j; |4 C% K' jfor the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
+ s: Z& k- x7 m) P, d• Supports and performs tasks related to company IS policies and procedures.
/ `, t' q- F# w" U0 r0 w% [• Troubleshoots hardware and software problems, provides software diagnostics
& Z7 ^, b6 p4 P$ t' |and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
8 ]4 V3 N5 ~/ `) H  ]8 Ainstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
, l0 o5 `9 W5 X; Ldivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
- Y5 G4 e6 i! a- J/ O3 R• Coordinates with division management to engage contractors for break/fixes of
& D  s2 l& z5 M" [. `! z, @( S& Qsoftware/hardware and computers, as necessary.
2 `3 F2 i5 Q) N• Provides backup support to other IT professionals.

3 v& q' C) W/ F! i9 gPRIMARY INTERACTIONS
" a* Q: B3 m+ @) \/ `) D% D. ?
Daily interaction with division users, division and head office Information
Services personnel.

' ^5 i4 h! ?( l' g* x6 D* ^COMPETENCIES

• Analytical and troubleshooting skills
4 z' e/ f8 i% N: P3 n$ e• Team player
• Good communication skills, both written and oral
" H" u. `- f- P+ z& x1 {: `6 o• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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! i# X% I+ ~9 VEDUCATION and/or EXPERIENCE
2 s) U7 P. s6 T% y8 T  K* ?
• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
0 W/ S5 b" i5 E# P% i3 S8 qservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

. |8 ]/ L8 q8 d) E2 ePHYSICAL DEMANDS
2 `  W5 |" @2 Q
The physical demands described here are representative of those that must be met
1 @9 ~4 E* w4 o' ^6 C& a/ S5 aby an employee to successfully perform the essential functions of this job.
( _% {! z% d( J! k- c* EReasonable accommodations may be made to enable individuals with disabilities to
* w% ~! [1 i* g8 @perform the essential functions.
% [6 x# @/ P8 p: }" o
1 L3 k3 X* m# r7 Y& wWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
. k% f1 ~( h) x/ e3 }7 Wis needed to carry out everyday activities.

/ Q% P9 c' G0 _& w8 ], o9 i/ \WORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
% S& }0 E$ X: sReasonable accommodations may be made to enable individuals with disabilities to
' F! q$ {+ i3 D; k. q: Q: i4 Iperform the essential functions.