Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
% h2 `1 _3 v# Y) |2 T) ~9 i& Qthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
- O; M" P% s% r2 `1 [* ysatisfaction, executive leadership, workplace culture, and more.

- ^/ h3 }; {  T+ ]" d' h0 Z. PCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
/ C; _! X% ?! j6 M+ orepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
" ?" C& |- M$ q6 U# y5 X4 Jbase salary with excellent opportunities for career growth.

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# [4 ~* I8 H4 @- e6 u6 j5 ^. V% P7 qPURPOSE
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Provides technical support in the division for computer hardware and software.
& J: v/ j( W9 t& |+ T7 o7 P. x- M( u- dTroubleshoots network problems. Installs and maintains PC hardware and software
. ^- e$ K8 x+ F8 m8 ?$ o5 Wto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
' b9 R7 Z) [! P. T+ J( ]! tbe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
' p$ w/ s! r7 k% _9 I) }for the division staff.
! }+ P! }7 ]( C6 Z( N& G• Provides help desk support services for the division.
; a  e& l  D- S( ]8 _• Serves as Microsoft Office application support by assisting internal users in
. m( z+ L! \+ ]  ]: f; Zthe use of Microsoft Outlook, Word, Excel and PowerPoint.
* ^- a( z$ c( U* V* w2 l• Manages the desktop and asset management lifecycle process to replace and
$ c$ W- ~. N; Q6 B. X/ Uinstall PCs.
9 J/ X' d6 s) Z, v- b# B- t1 j- I& S. J• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
3 e; T( a+ _) C! y- iand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
/ j+ a* Z  K% |* P: xinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
  s* q: l" h& |• Coordinates with division management to engage contractors for break/fixes of
: f% C7 ^/ I6 Q  jsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

* g3 ^* G3 _' ?3 B4 b; B: gPRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
5 Q: c+ B% J) D, e3 {  y; @Services personnel.
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COMPETENCIES
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" R2 x' @6 F0 P& A, U' ^• Analytical and troubleshooting skills
: m1 O5 G' Q. g• Team player
. c( z3 f/ v9 r  \& x: n7 K( @6 z% E5 H' i• Good communication skills, both written and oral
3 o% x' l9 Y0 B" `• Good interpersonal skills
" X- d* h7 J% P* A• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
9 W  W8 n3 ?2 P+ B• Experience with VPN and Remote Access Dial-Up connections
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+ g+ F, s- F' {5 A$ GEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
+ `6 o7 E2 `1 Y( f% l8 r, B! u$ Gexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
7 U* B9 F& I0 y' }: r) N, \- eVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
6 R4 O! V7 O, Q: P. P! H• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

7 |) ]) u+ W; cPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
; f9 q) O3 S. T# d/ nby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
. ^7 R) a0 R4 M+ b8 s+ B- ecomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
9 _7 p! `5 B: H5 L4 I6 i' @is needed to carry out everyday activities.
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WORK ENVIRONMENT
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% l7 l/ K" `& K4 A. F# k8 N# NThe work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
4 K- z1 U  U9 f3 D; q" c- }Reasonable accommodations may be made to enable individuals with disabilities to
/ j: O1 i5 H3 D; h; s- ^3 Kperform the essential functions.