Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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; g9 ?# ]8 L/ B) n- BWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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% E+ M4 u2 i/ PPosition Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
% s% U* X7 a2 L  ]7 K8 f* p•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
+ _  I3 b# O& h- R; F5 K•        Promoting TBL products and services
6 t! X% W( M% F% k$ [: p•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
5 l2 D; |! N5 U, t" p. N•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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5 _2 Z" J% X. l# k+ k% ~* OIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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Education and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
/ ]' J) I6 c0 p# n! j5 f•        College Certificate or Diploma in related field.

- d( S  A0 Z' A+ g, f4 z. ESkills
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        Strong work ethic
  k7 Q  Z6 b' }% u, @: V9 C" H/ M        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
$ d7 a' Z- f8 p' i        Problem solving skills to define problems and recommend practical solutions
: }: D4 M& Z, I$ _9 e( m- b        Ability to effectively communicate and build relationships at all levels of the organization
/ ]* G# t9 i9 e+ u7 N, N2 n        Strong organizational skills with multi-tasking abilities
, `" `! s6 H- c$ |9 j0 t        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

* m2 U6 g5 q. KFinal candidates will be asked to undergo and successfully complete security screening.
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( I2 ]" J/ E" m; w7 u" UIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
( M: Y. n& f6 _8 U/ fThe Business Link                               
100 - 10237 104 Street NW
4 n: P; J* P) V" B1 \( G2 mEdmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca