Client Services Representative - The Business Link

又见炊烟

The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

6 x9 d; c5 z- A) B$ ~Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
) @6 ]: f) Z) `3 K7 g2 ^
6 M4 U2 I, T  DWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
2 L% U2 M' S$ [7 {0 l0 w•        Promoting TBL products and services
7 J: j+ z/ X' t) o0 v•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
' b2 v& M0 u7 h. Y6 ^•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
' [8 X% e8 X4 m0 l•        Keeping accurate tracking of client interactions – data entry
  t7 U: r- l6 _5 |•        Assisting with administration of the Guest Advisor Program
1 f) s% _/ n! ]" T! L•        Arranging catering for various meetings
; M4 y3 A% u7 {. o•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

# Z4 ^# d3 _+ A9 ^1 w' m6 e
If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
2 n+ F' d9 F; ?2 K5 v

Qualifications

) b/ D) @1 G, Z1 e# SEducation and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

% B; C6 i2 d% n! I% s8 WSkills
2 Q! q6 _$ c. b" J( o# B! D8 A
        Strong work ethic
2 M4 t5 v3 ^1 @  t0 t- y! h        Professional, diplomatic and  self-starter
" w$ m  T1 ?2 b) ], [        Strong proficiency in MS Word, Excel, and Outlook
! n/ {/ r4 I7 {" ?5 u        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
5 R% s3 S$ q- b% {; k: u* ], k2 q        Continuous learning is essential to perform job effectively
* m' S1 {7 K  e) A" e) F5 _2 a# ~* P
- F3 U0 r6 f6 w' Q/ VA combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
' Z6 r9 U% M6 `" W* Y- `
/ s0 e7 A! |3 B8 h! I% V8 Y  t( vFinal candidates will be asked to undergo and successfully complete security screening.

& x5 @" R% f; h5 G1 LIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
  S& R1 x+ Y( \7 A* h# S
0 K& b7 I  W5 Z; F6 i  mKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
1 k2 T2 k- ]% a, z1 ~Edmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca