Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

4 U! g; {8 |# N# IOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

# m/ n* K5 v! A6 b+ X; \We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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4 \5 y- w# e' _+ H2 k4 `2 l! mPosition Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
+ @: k$ |# e- B# _1 b1 q•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
; Y, I) d- k$ Q2 z•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
9 k+ P# N: l8 c6 g/ m$ E2 s•        Keeping accurate tracking of client interactions – data entry
% X4 w, Z2 L% H& W# x•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
' J, K" H. _2 C1 S; s. n$ c2 `9 l0 g* h•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
* E5 m9 u9 `1 T, L' L•        Other duties as assigned.
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; D, L/ C: f) _If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications

Education and Experience
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# ~0 m  f7 L0 `•        Minimum 2 years of Customer service experience
0 }) n3 @% ]: O, w( }' s- L•        Administrative experience including reception, cash register, and scheduling
2 D7 u/ [3 U8 H9 z, n* P•        College Certificate or Diploma in related field.
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Skills

        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
$ A4 g2 p/ o  u; l        Problem solving skills to define problems and recommend practical solutions
. Q$ j" H+ @7 h7 f+ \7 j/ e        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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+ [. \0 R& g9 b5 _Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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% M; @# M  m$ @8 U0 D  cKevin Ramnarine
1 C% T$ W" E/ t8 a/ n+ ~3 mThe Business Link                               
* ]! G& m1 s8 M. t100 - 10237 104 Street NW
- O" l" `1 |1 K  n, OEdmonton, Alberta
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& S. C" r: A$ c" L* X1 lE-mail: kevin.ramnarine@canadabusiness.ab.ca