Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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; K4 w+ v0 \4 L; \If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
7 C2 r2 R) f3 m/ Y- R8 U7 D# f•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
  I( Y/ a: M0 t/ X•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
! {9 d& ^% U- ^% c1 f. m$ v1 E•        Trouble shooting client network issues
•        Optimizing system configurations  
* B% c4 o' I4 g$ I0 G4 I- F•        Low key software development tasks (not a requirement)
/ A* h+ e8 @- c/ T•        Responsible for maintenance of internal ticketing system
" E3 B3 ^- G' B5 B5 {' S  y•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
  c& @* p5 q# h. g•        Communicate and translate client requirements in Mandarin
' z1 e" b) w/ l7 A9 X; k6 x•        Work evenings as required
Skills and Knowledge Required
- t. {- Y4 b" H: H; m1 Q•        Customer service skills
& _' u, L1 {9 s4 ^•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
; y' V. F5 e# i6 }( N9 d3 M•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
; H' |4 }6 o. V9 Z•        Ability to communicate fluently in both English and Mandarin
: a0 t- H) l; ^  qExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
% B' y- ^( H) A. W* a1 V% zMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.