Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

; u0 o0 v4 O$ i% S( e8 b* W" _Technical Support Representative
% a/ o9 e& E% k% QContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
* F& N. X  z) l. b+ d
* Z( I0 P% _' |* M2 G$ H  pIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* A5 L) G8 i- S& EPosition Responsibilities:
8 P" ^1 K0 G5 ?* D- ^•        Installation, configuration and trouble shooting of software for process control
0 l1 ^) y( v1 F9 P2 p! X  O•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
2 T( p- ?9 w$ q# @•        Managing customer expectations
# p: k/ s8 {" M9 F5 a  N•        Documentation of technical procedures
9 O& f0 ]* F3 a* }( D•        Trouble shooting client network issues
/ w: X, f' A/ U. s: ~•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
# e1 v% E6 N  }, S* @* T* M2 ^, n•        Site services worldwide
% q  z6 W. d- y) z) y•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
" S+ L+ s4 d+ y" X  f4 OSkills and Knowledge Required
6 a+ J9 X& o4 N0 J7 q•        Customer service skills
•        Technical writing skills
•        C++ development skills
- M, y) M4 r; @. E•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
" ~/ |3 y4 j9 }  [. f0 m% B* _! }2 y•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
+ M3 O, R) K. ]( U•        Ability to work independently
) Q/ _9 \8 h2 l2 A•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
& ?# x4 a. b0 k2 h•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.