Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

* E$ l/ G# P1 k) }/ n+ ?Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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3 H8 v% X7 L/ K/ t! {# m+ CIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* ?) g7 R6 F2 m! S. E- @4 Q1 _Position Responsibilities:
( m: `" ^5 F- ^3 X! }•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
9 v$ d3 O) k* o+ G•        Managing customer expectations
•        Documentation of technical procedures
, t" x/ A4 Z2 T7 s$ w, ~5 R•        Trouble shooting client network issues
: n, M  E9 {: j; G4 s: [! E$ \9 ]•        Optimizing system configurations  
& r: C$ u, L# j! V1 l•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
1 Q) _) D0 ~- P! C* ?7 r•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
9 F  w' a6 ]4 [2 o" q1 Q$ \5 p•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
9 y! R5 b5 n) g6 g6 Q•        Customer service skills
" z9 G8 X8 r/ F+ V- _# B  i•        Technical writing skills
2 o# [9 g  b/ P& E•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
/ Z6 {/ l: f1 \7 v# y. g* ?3 j& y" y•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
3 P' ^7 h# [2 K  N* N•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
! O/ q6 U% b7 O# VExperience and Education
•        Technical degree or diploma
) k, `  E9 ]! _0 L•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.