Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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0 A! N; i' Q( k' P, iTechnical Support Representative
  q4 j, S. D! ^Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

  F& P9 ]2 W# rIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
8 U" d3 E8 c/ R6 J. F/ k9 g; ~" N•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
5 }  }7 m, s; f8 T•        Phone and e-mail support for internal and external clients  
3 Q& }' O, N' w' _* g5 ~0 z" q! z2 J•        Managing customer expectations
2 P  w2 |$ Z. s0 ]7 O•        Documentation of technical procedures
( c0 x0 X# [& O•        Trouble shooting client network issues
•        Optimizing system configurations  
0 V; _. E  w/ ~3 a•        Low key software development tasks (not a requirement)
9 t3 b' i- N7 c+ a. g3 I, ^. M) i•        Responsible for maintenance of internal ticketing system
7 `  ~& Y) P) {3 ^•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
8 v7 g: N/ n4 V& D•        System training
" i* S- Q+ R( F* [% Q0 z•        Communicate and translate client requirements in Mandarin
; F; p( C; s  _' P9 j•        Work evenings as required
: ?% v3 q( ?  x0 T. O; KSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
, \- V# e( P% `% D) K* J•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
0 _9 `" X5 f3 \, ]! K8 S9 e3 H•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
! q. c7 g; D% \/ Z. W•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
7 _! q) r7 I) H7 G, y0 A/ V•        Ability to work independently
" B& `# i: _! K0 O•        Ability to communicate fluently in both English and Mandarin
( j3 T4 }) g' l" u  h( kExperience and Education
  Q& B- }7 U% U. g) D•        Technical degree or diploma
•        2 years experience in a technical support role
, q$ [0 C; \. ^& K5 P# ]Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.