Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

7 o) y; E8 h3 p. M
Technical Support Representative
2 g) U% T$ A( e/ T* ?Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
  {! Z6 k# ^6 s4 V/ s& `6 _$ G2 b•        Installation, configuration and trouble shooting of software for process control
$ d8 T- Q7 x; b, D2 d! P9 C•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
* b2 l9 o  W1 O( Q•        Documentation of technical procedures
1 m( h2 B5 x1 k•        Trouble shooting client network issues
•        Optimizing system configurations  
5 D- D" L9 S* L" |•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
1 m. |* P# I/ w•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
" c6 B* j9 E& v5 u% O$ b/ w•        Work evenings as required
Skills and Knowledge Required
5 g- s* x; J5 k3 R•        Customer service skills
$ s8 B1 x. D8 c, ?9 O0 D+ b7 O•        Technical writing skills
•        C++ development skills
0 r3 V' b7 H* f+ E•        Software Trouble shooting skills, or the ability to recognize external issues.
/ B$ Q  R0 |6 W3 Z/ d•        Network trouble shooting skills
•        Excellent interpersonal and team skills
: ?2 F" b3 J2 I•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
3 I4 S4 k; F; V0 h! z•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
3 z  q: {" n) I4 ?3 q- IMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.