Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

4 j- j4 W9 ]- E' `( s
2 F, e! v: U8 A5 r9 ?- kTechnical Support Representative
6 p( [5 P% |$ k  K' @0 YContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
( K/ W% W0 ]$ T6 rPosition Responsibilities:
' x% b; ^8 m( u0 v. f% C•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
' g5 C- |) w' f; F" B: L1 l5 Q•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
3 Y; X( ~' Z( m& e- K$ O•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
+ o' a+ G+ T6 M" Y7 H! y, tSkills and Knowledge Required
" P' _  ]3 f( p4 x7 I- ]0 f$ \•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
2 W# t4 D/ z. w! j  C•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
, n% O5 [" C$ Z) C•        Ability to communicate fluently in both English and Mandarin
2 L$ n3 W2 T* ^8 t+ V! z3 OExperience and Education
•        Technical degree or diploma
3 O4 F) p7 k; B9 x0 J•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.