Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

  e2 H# u$ W2 a" [, R) t& M
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

, Z2 b2 V" Z# p+ a" x5 i' wIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
. `" G" E) N$ J0 P) r0 b) Y•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
" ^0 q! b, Q' y& F1 b: O+ T•        Optimizing system configurations  
7 K0 X7 Q3 S$ I# j; L' X: o$ z  r•        Low key software development tasks (not a requirement)
- r! @3 d; \! ~; w+ d6 H•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
" x2 I! H$ i' c! H•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
5 d6 p; B4 _; O, `Skills and Knowledge Required
) U. \, n$ j9 U, e•        Customer service skills
3 |( h/ a* y; g3 h% p" b•        Technical writing skills
; ?2 d- W* T* Q6 h# v5 e3 w•        C++ development skills
- p3 O+ V8 x" B•        Software Trouble shooting skills, or the ability to recognize external issues.
+ f! [6 T0 E) u9 R" {•        Network trouble shooting skills
8 a( Y: {9 g4 B•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
4 c% q% ^$ M- G% _+ j. o, t5 I•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
3 r( y: l" c" j' E% O•        Ability to work independently
5 Z& i! L; J, N0 k4 W) n6 w$ ^3 h; O•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
3 T6 B! F; T" m* T, r•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.