Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
3 i( F1 U: x5 Y$ BPosition Responsibilities:
& n; a2 t6 k7 ]: J8 G; s$ {•        Installation, configuration and trouble shooting of software for process control
. f0 u9 D& v  v•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
6 y! A" U4 Y- b$ ?7 e•        Documentation of technical procedures
; c! m$ n" v# I: w•        Trouble shooting client network issues
•        Optimizing system configurations  
+ ]4 }5 W. c6 }, B# I) K•        Low key software development tasks (not a requirement)
% T1 U, n- M& R•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
" F3 j  \7 F+ o3 C: J2 z4 S•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
( Y$ C% N: [; q: f) D$ p% Q: n•        Customer service skills
•        Technical writing skills
' t, w4 n& B4 @•        C++ development skills
! D8 ?! Q1 R5 a) m•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
+ T, C$ x/ Q% I0 F. J0 G! Z9 r•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
, j5 [8 G2 \# F- i' v5 e•        Ability to communicate fluently in both English and Mandarin
' V6 ?0 E+ m9 R8 f; xExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.