Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
% z2 n0 K. g5 b( ], a: Q: c1 yContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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* u# I- _! w4 }, ^; s1 n9 VIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% x, A" K8 L( _! GPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
. Q/ I- a" }9 y+ f0 T•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
2 d* q9 k% E2 w( T" C/ n•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
( L+ Y' z- @" r, m7 W) ?•        Low key software development tasks (not a requirement)
/ P9 G4 W- u6 ?•        Responsible for maintenance of internal ticketing system
! ?/ G$ o$ S6 L( m# t5 h•        Involvement in the development and design of a trouble shooting tool for client.
8 `1 Y; [4 R4 A7 J•        Site services worldwide
•        System training
6 r3 y8 g3 [& h  @* j•        Communicate and translate client requirements in Mandarin
9 H5 x0 E( E& k- J6 c9 ?; \( v( S5 m, z•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
9 F4 Z8 A& k7 y* N* [  y8 m•        C++ development skills
9 y2 c; y" V0 v0 K5 N4 l•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
' H: C% m& e! F+ ^; @3 m* m: |•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
2 v$ `3 s% J/ V8 X. i1 F. n" h•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.