Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

& L( K5 Y. w' K1 B2 k: ZIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* |' E  _7 M* z5 iPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
  ^" n1 `+ ^' R: _! X: X•        Optimizing system configurations  
- U) S/ m* {* v. `•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
- u0 S5 T" \/ x# d+ O$ Z•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
+ |: _% j  z4 c7 L& D  {! j, i5 h•        Communicate and translate client requirements in Mandarin
- d( ]  y7 l% I) f3 f•        Work evenings as required
% {( q- f* d7 D. PSkills and Knowledge Required
•        Customer service skills
$ N- S5 ]8 y( g' V2 O$ n•        Technical writing skills
•        C++ development skills
/ G; D$ k2 r! ~# O0 v•        Software Trouble shooting skills, or the ability to recognize external issues.
1 |7 h6 @; I  Z0 l) q•        Network trouble shooting skills
•        Excellent interpersonal and team skills
. N) N% |8 P4 A1 K+ a* f% ?- C•        Comfort dealing with multiple and varied assignments
% Z/ \' T! W( `8 t1 y4 X( I" a•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.