Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
+ M  y9 Z- w( Z1 i% FContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
9 r  H1 }' i  Z: u2 Q, aPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
' g7 ?5 b7 ~' H: E•        Identification and replication of software defects  
9 N+ t$ p% p! q7 _•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
( E7 u- i9 J7 L4 e9 V$ \•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
9 e- E9 R& |( W; o" b) P! d& U$ @1 X•        Responsible for maintenance of internal ticketing system
3 f5 o; G8 S: F, m* F. Z•        Involvement in the development and design of a trouble shooting tool for client.
# C7 M% P  D& I•        Site services worldwide
5 W* W( d' z& t: T- n6 s•        System training
: p% J/ P, ]( e9 a•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
# Q  U. j  G* ^& w8 R•        Customer service skills
/ K1 b2 L- b5 V2 V- S- M! G2 ?: T$ c•        Technical writing skills
•        C++ development skills
& j- C' ^: [4 K6 B•        Software Trouble shooting skills, or the ability to recognize external issues.
; s. V/ H( ~. h•        Network trouble shooting skills
•        Excellent interpersonal and team skills
$ C7 {! t, s7 A•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
+ y; Q% E) l+ x5 a0 d! D•        Ability to communicate fluently in both English and Mandarin
$ u, f! p' i8 {& t+ N% _Experience and Education
2 T% U- L& W( |0 G) Y# J•        Technical degree or diploma
0 u; V  D- P. c8 i4 b•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.