Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
) n' I# T3 O# `0 K3 q  ~Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
* {7 r8 s- q! n( ?•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
  ?& U6 l" y8 S! x8 S* M•        Managing customer expectations
) h( {0 ~/ @9 o  C% e6 R4 W- ~•        Documentation of technical procedures
! z3 n% k" i# L4 I: Q3 j2 Z- d•        Trouble shooting client network issues
•        Optimizing system configurations  
3 X( h* J7 t$ ]: p9 @2 Z•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
* P" m; I/ h8 H( r4 h  n$ W! ?•        Site services worldwide
•        System training
7 H8 |$ _0 S1 `7 G9 j( p•        Communicate and translate client requirements in Mandarin
' W# e( {; j  \•        Work evenings as required
3 i' j% J+ Y1 b6 I$ |+ ]Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
! v( i$ O0 v; j  T7 J- j5 W* }•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
5 V+ l# [2 L& }" r, vMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.