Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
4 H' j+ s+ U; I4 q. s. Q9 {* b•        Installation, configuration and trouble shooting of software for process control
3 W+ o% I( v0 w: _& {•        Identification and replication of software defects  
. }, Z. O1 N: N9 s9 J* @•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
5 M* [" T; x9 K  G# q# c•        Documentation of technical procedures
•        Trouble shooting client network issues
5 Q0 m6 ^3 J# x& i8 p6 R•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
' f# g& ^! D0 z5 x/ y•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
' h- S; C7 `  L2 S/ g•        System training
7 p* O$ e8 k  G$ e: x, D•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
2 P; B; c9 g4 T7 C7 O$ H. W•        Technical writing skills
+ [( e- n7 e1 U) K" o1 W- \•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
7 S6 Q7 E* b9 a: w8 q•        Excellent interpersonal and team skills
* e" v! @4 D; u6 A# \1 i: G; k•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
5 Q* u, g! S: I- y; I- O2 I& A•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
9 D. j: y! M) f, u# O. f5 z9 E" O) ~3 YExperience and Education
: U7 L- s: d# ~6 e  n5 g0 J•        Technical degree or diploma
; N* B8 I' ?( c•        2 years experience in a technical support role
1 u- H6 `! M8 fMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.