Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
" q- X: M+ i; f- s$ v6 U•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
( h# g, [+ j4 \; F: [•        Documentation of technical procedures
•        Trouble shooting client network issues
" h/ V% Z% |' l: `•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
+ \. h* V: i5 ^6 k+ C7 w•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
2 R/ b# v2 @- j  J# S•        System training
. R: I  E' G1 k2 ~3 G. s•        Communicate and translate client requirements in Mandarin
# \1 l' |; B- p•        Work evenings as required
% w9 _2 ~2 [. M7 F" M8 [Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
, S! J8 l# u/ d  F3 H6 }. l* V•        Comfort dealing with multiple and varied assignments
7 d' G2 j7 O3 e( {) |•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
; K' q* f: |5 _3 l; ?Experience and Education
8 N( o6 f8 P/ |/ R- J" c•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.