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6 {& k* S) d, T9 W* f0 S& wPosition: IT Small Systems Specialist ) B6 r Z2 T- L+ ?
Reports to: IT Manager 6 {) C3 N. e) Y4 h7 E
Location: SYSCO Edmonton3 d3 v4 f# n! |
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Position Summary:
. H) l7 E; S5 u; P; lThe IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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Responsibilities:
$ k* Z/ t( e# R$ g, S3 H, m7 U§ Provide high level of customer service to internal customers: ]2 e: [+ q5 ?# V
§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
9 A* K# c& @# ^5 C9 r! {3 D0 [§ Hardware and software installation, configuration and implementation
, g2 `( z c6 d- m§ Ensure software and hardware standards and other policies are adhered to at all times
/ L9 |6 H) z6 b1 @* y§ Liaise with Corporate IT Helpdesk
1 F3 R) o2 |( ~0 H§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert# k) ^, f- D8 ?! W. k6 z1 Y3 Q
§ Develop and maintain good working relationships with internal and external parties
. b" r- }; u* G. P) l& m§ Special projects as required
" I' d; Y8 P6 o! f: Y§ May be required to provide after hours pager support for emergency trouble calls l0 l" w3 H ]
( |( d& z8 f- bQualifications:
- k1 q' a. c- T ^0 j7 E6 \, O7 b7 B§ University or College degree in Computer Science and at least 2 years of related work experience( u! G% X; `5 ^4 D6 X& V$ H
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision
0 X# r. `2 W7 f; ~2 c* B0 Z§ Fundamental commitment to customer service
* @; U% l( R% u3 n§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues/ G8 d6 S! C4 A
§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware$ `# {# T1 q, m% W9 I1 O8 M6 k
§ Experience installing, supporting and troubleshooting client desktop software/ q/ G& A9 Z: L2 }1 u, i" F
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems5 @; d) B& Z1 M2 I( {7 t( W
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Closing Date: September 16, 20052 y! }- g/ u7 m4 r
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Interested applicants should forward a cover letter and résumé to:
0 n+ R1 Q; o9 CBeverly McIntosh, Human Resources Coordinator
* M% o& ~$ J1 D0 AFax: 780-451-3546$ `6 G ^8 _0 E4 |: u( D6 E
Email: HR.Edmonton@sysco.ca) X' Z" g, h; u' f1 I
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4 q3 r N- N* |$ cPosition: IT Manager
- p3 M, L$ k3 _& h9 O j8 c0 PReports to: Director of Finance & Administration
+ Z4 e1 D$ C8 d! f; {Location: SYSCO Edmonton8 ?$ F: _; b9 W+ g0 U
1 J- [, L+ ]4 {& K9 IPosition Summary:
}8 S8 u' @ g# ~7 L9 TThe IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto).
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8 P8 f0 _" c2 O9 N+ H1 ^Responsibilities:
: m5 l) K i" A7 | | e; S§ Manage a stable local IT environment . y* `, N0 g; p. A
§ Manage and coach staff in IT group
; ?4 U3 B) {3 J* _) n§ Oversee and provide small systems technical support p" A8 J3 T: ] ]) w( L
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives
% O/ W" H( a" N- r) T§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
- l0 a4 }- [3 x4 P* A: y§ Hardware and software configuration and implementation7 I9 N- R p0 N2 K
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
; C6 Z4 p9 ?4 N6 s$ J§ Ensure software and hardware standards and other policies are adhered to at all times, r, U( J7 u6 y, S
§ Perform network administration at the domain level; managing user accounts and network access
* c- p( G. p& B8 p§ Develop and maintain backup and restoration procedures- x$ C: Z9 ?* G* ^
§ Develop and track IT budget as well as IT capital spending plan$ e$ C5 W5 `# I# t) A4 b/ i
§ Liaise with Corporate IT Helpdesk
) X5 ^- V: i. y. q$ A3 I, G§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
' z4 b) f: n9 a. N0 @) Q! c. Z: Q1 a§ Provide technical and procedural recommendations to management
7 a7 h8 R7 V2 }7 y4 n§ Manage user ID request and approval process in conjunction with Director of Finance7 I- t- I, ]3 ~; e8 a6 \* v& o
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
q: c- d1 v& O* O8 q§ Coordinate and support end user training
# \9 ~" U3 U6 m) z5 P6 u" n- {§ Develop and maintain good working relationships with IT related suppliers and service providers
! Q$ i( T: z$ y9 D" e§ Collaboration on development of internal intranet and external website maintenance
' r2 c5 a" v# V# S§ Manage all printers in the building
* l) D/ {3 R- D2 o§ Special projects as required
8 T9 P& u2 V. o, B1 M& S§ May be required to provide after hours pager support for emergency trouble calls- n0 F/ S- E/ {$ u
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Qualifications:
' @8 F% C y3 G& }/ z' W; w5 L8 F, C2 e§ University or College degree in Computer Science and at least 5 years related work experience" @! l* \; a& `+ s9 O9 ]1 F! h4 ^$ N& i
§ Excellent leadership and organization skills6 q4 S7 E' d! q* {: _5 n
§ Able to manage a local IT environment while working within a Corporate IT structure at a national level
p/ r3 Y: R( _3 \+ i3 c* g4 J- e3 @§ Strong interpersonal skills with the ability to communicate at all levels within an organization
- e9 ^* s! u: X" Y6 F§ Strong small systems technical support experience5 e3 L b, s! x" G% J
§ Fundamental commitment to customer service and process improvement1 \4 j# x; s: ~' ] n2 g$ P h+ r
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues8 N7 `; [& ~5 _% X& V
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Closing Date: September 16, 2005: x! _. \3 G6 }& j& Y4 q9 l. P
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Interested applicants should forward a cover letter and résumé to:
6 J3 J1 c0 E+ K! N; P% pBeverly McIntosh, Human Resources Coordinator
- g8 x. t4 ~2 b! \& `: o/ d {# D$ iFax: 780-451-3546
6 T* A H+ s' I, SEmail: HR.Edmonton@sysco.ca
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发表于 2005-9-11 21:42
