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Position: IT Small Systems Specialist
" r' G- _8 S8 u3 p: m+ `Reports to: IT Manager
! x$ {5 Y, Z& F0 F6 H jLocation: SYSCO Edmonton. O t3 H) y) R8 b1 [
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Position Summary:2 D+ C1 h6 ^: Q) ]( u/ H7 C u
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.0 H0 A3 M' a. y z6 ]( U) q, }4 _
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Responsibilities: F5 l v! |+ V
§ Provide high level of customer service to internal customers
- M+ u) ? A* Q( l m# V# w§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution 5 \# Y% R5 {! t1 ^, h; G
§ Hardware and software installation, configuration and implementation. S/ v) M$ t) S/ V
§ Ensure software and hardware standards and other policies are adhered to at all times7 k6 x6 [- `, m* p9 S' n( q
§ Liaise with Corporate IT Helpdesk
0 }# F' o7 |$ k+ A& L8 B9 c$ k§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
+ _. K P* T2 ]7 s§ Develop and maintain good working relationships with internal and external parties
: c( ^0 L7 u/ f1 x§ Special projects as required
3 b+ R4 ^ B' X0 b. L# c§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:
, Z' Z5 J5 S' l4 ?/ c- d1 S§ University or College degree in Computer Science and at least 2 years of related work experience9 M( S8 G x7 T. s( k( a
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision
& k6 |5 p. h: y. I- E§ Fundamental commitment to customer service3 e3 N& q& g! v9 [( O
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
1 B% g! _4 R3 a# F2 a& {& [' z' N§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
4 T8 v& s7 j7 o# q8 s§ Experience installing, supporting and troubleshooting client desktop software
' O9 L8 m* g7 i% U1 e5 [§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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Closing Date: September 16, 2005
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( H; k' ^: m: y9 \4 T3 c9 L( WInterested applicants should forward a cover letter and résumé to:& t% z3 Z6 i6 j! m/ y
Beverly McIntosh, Human Resources Coordinator9 k9 l8 m) D7 \! ^; ^ L
Fax: 780-451-3546
; W0 F5 ^. m Y# a4 {- q, O# wEmail: HR.Edmonton@sysco.ca& p. W" T. A! ^+ P
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Position: IT Manager ' h/ A( M8 q0 b* f- v) b o
Reports to: Director of Finance & Administration
' B# y% Q. R: O6 ALocation: SYSCO Edmonton6 I0 S; ~9 }/ p6 @8 l6 @
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Position Summary:
0 t9 u$ r/ |6 i& W# ~, ^The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). - ~' p4 Q. w# W( s2 i
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Responsibilities:$ d1 ~4 @3 s7 q; [
§ Manage a stable local IT environment . D. h& |3 E4 m7 _! F" R5 S% f
§ Manage and coach staff in IT group7 I4 f) q" {3 E* p9 V, }2 E
§ Oversee and provide small systems technical support
8 u. l! Z; `9 {# ~§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives
. V* U2 s! ~5 |; K: a6 e& S§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports4 ~. a' [! T/ k) }
§ Hardware and software configuration and implementation
7 v. R% [0 Y& O2 M5 m§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to& {/ O* b+ X- r
§ Ensure software and hardware standards and other policies are adhered to at all times
. N! d9 ?" \) O$ x9 B' x§ Perform network administration at the domain level; managing user accounts and network access
! p& m/ p+ V" T# e) I/ p§ Develop and maintain backup and restoration procedures
4 Y/ y# e9 z# X- U+ {% f0 @§ Develop and track IT budget as well as IT capital spending plan
$ Q! H3 S3 Q; [5 s( D! W§ Liaise with Corporate IT Helpdesk
* C! p1 o( W e- P) {- @§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
6 z# K4 S- _( B( W§ Provide technical and procedural recommendations to management
6 [( s9 [# Q/ e4 I. i* v§ Manage user ID request and approval process in conjunction with Director of Finance, i7 k4 \$ o. s' W
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT) U! ~( W4 J' @+ H
§ Coordinate and support end user training$ d! i _9 f4 x* O: H) q
§ Develop and maintain good working relationships with IT related suppliers and service providers8 ?1 C. w( S4 C% y. |9 [6 J
§ Collaboration on development of internal intranet and external website maintenance' T# U$ s! ?7 ?% l1 }5 i
§ Manage all printers in the building( g0 q" e, z; f2 y2 t* S0 h7 \
§ Special projects as required; x& U5 s* s" n" U& M5 q
§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:' b" Q4 }3 |) V" D' r- k/ F# @
§ University or College degree in Computer Science and at least 5 years related work experience
+ u' ] H; n; f* V1 Z§ Excellent leadership and organization skills" X) u% W& O; J' s8 f* U1 z
§ Able to manage a local IT environment while working within a Corporate IT structure at a national level
* H* f& w6 }) r" u4 a3 A§ Strong interpersonal skills with the ability to communicate at all levels within an organization
) H) O6 y8 J% z$ c( v§ Strong small systems technical support experience0 R% z3 T$ }/ J+ i) z: ]! _- L$ f
§ Fundamental commitment to customer service and process improvement
6 S! ^! l0 b9 e- D4 Y& S: s0 x8 }" F§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues( c/ V% y/ M' q
6 H$ j+ B. o6 D1 h. O0 x5 kClosing Date: September 16, 20057 N, v/ `8 a" I/ k+ M4 a
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Interested applicants should forward a cover letter and résumé to:# u; \6 t3 N6 r6 B( v. h5 J! A
Beverly McIntosh, Human Resources Coordinator
- i7 p1 P9 {2 F( {* \8 vFax: 780-451-3546
/ l% K& `$ a) WEmail: HR.Edmonton@sysco.ca3 R% J7 v+ ~2 t0 N% G/ P S, W& \* p
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