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Desktop Support Team Leader
( \9 k2 @# r1 s* YSystems Analyst III
Job Requisition Number: 90440
6 T  w4 s8 W) x9 b5 K1 Temporary Position (Approximately 11 Months)
2 I' P% t$ h* R! o5 \& pCSU Local 52
' Z7 U5 _& O3 j% O& p. N0 @Corporate Services - Customer Support
8 l- c1 ]9 s' \6 f- T* {2 d; }; nWork Location: 12th Floor Century Place



FUNCTIONS:
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* ?5 x. ?! z+ \The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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' P9 u+ {4 v8 C$ z$ O· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

# b4 |6 V: ~' c$ {5 p1 ~· Working with other operational areas in maintaining an ever evolving desktop support model.
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: g4 X$ w$ y( v0 g, i· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

5 g/ n% ]: }* i· Researching, planning, producing and presenting technical recommendations by formal reports.
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! n9 |+ @  O+ S& @! Q9 h· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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. G! F4 ]) T) f$ tJOB REQUIREMENTS:

" ]! ~2 L0 \, q$ }' \· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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! |$ f5 U! A. q# V3 D# H( C% D· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

' l4 _. Y7 S' M# A· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

4 Z+ e  |0 Q" I* h· Strong customer focused approach to delivery of service is essential.
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4 z' `; _2 C1 e· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



8 w- H+ _7 a- ~, A# r  ~" I4 T; ^HOURS OF WORK:
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9 U! D8 ]& }. N5 y33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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% |) C8 F$ N3 v! [SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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/ V( {" G& n; f+ R7 E; f: p5 TGENERAL:
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4 a5 Z; o! E8 y) u& h$ zCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


: }' {3 r3 L( N0 ~/ bOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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7 N* S: v6 x/ l, G7 B- \* CApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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