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Desktop Support Team Leader
Systems Analyst III
9 M8 w+ {* T4 _& BJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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4 h9 W& v# e: A/ @Corporate Services - Customer Support
' _* n# C% h2 j( iWork Location: 12th Floor Century Place

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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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( R/ ]: ~3 O8 j) C$ M# l- i· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

+ l# _2 O  F: i* n& j% T· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

$ J; U* _. h7 b( {+ S/ [8 o6 s· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

) k' F6 x- n0 z$ {  B' n· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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# l0 g+ A. u  [! ]0 d. V8 b% uJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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' M5 x. y( Z5 N" ^# _: U& C6 l+ F· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

0 W& H0 d5 j9 I1 v, J2 A· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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3 [7 f% e& ]+ y+ Y; _1 r& _3 Y9 M  V· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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7 X2 t* S2 i* I· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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$ q( s! t/ z( L9 S! cHOURS OF WORK:
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5 N3 w5 L8 w3 p5 P8 y# g6 y33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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9 R  q6 @8 n" s. vGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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/ ~* I- j. E$ v( M& f. _The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


* L" k0 T# i# `! U0 BOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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