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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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; u- c. h$ c9 O1 t: r· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

. ^9 C  R/ W' p  V0 j# R5 t$ y8 J; k· Working with other operational areas in maintaining an ever evolving desktop support model.

+ z& |6 }- v; |; G5 R: q3 N( E· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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8 h' H( w* F5 y0 j8 N- C· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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" T2 P2 y8 [2 x, z! }; k. A· Establishing standards, procedures and documentation for the Desktop Support area.
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: n: J8 m: o2 g( m9 [" M$ q· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

- z, b" c6 }( a0 Y" }· Experience in supervision, leading,and managing a team of technical experts is essential.
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0 c: F! `. H( ^· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

% ?6 s$ E0 R0 }" {" q3 G, h9 T· Strong analytical, problem solving and project management skills.
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1 u2 |, m  n' B! S! U8 R: N· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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7 w2 z( A' p: E0 y21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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4 b5 B3 T, C4 p. @GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

- l, @' |! S7 |The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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