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Desktop Support Team Leader
8 T( o4 A5 X# KSystems Analyst III
Job Requisition Number: 90440
( {$ {% P" G6 Q0 S1 Temporary Position (Approximately 11 Months)
# x# o1 I! G7 U% WCSU Local 52
3 w' u+ R6 K- O7 v$ _Corporate Services - Customer Support
Work Location: 12th Floor Century Place



FUNCTIONS:

  K! b- m: g, X' x1 O6 M: GThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

8 x8 p: l8 ?4 ?( Z3 L" m, T# h· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

: d8 X5 P, Y5 G3 m5 B4 T6 g1 o· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

1 M$ J3 M1 y' R$ L8 {8 ?* R· Researching, planning, producing and presenting technical recommendations by formal reports.
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- s) t6 z' p' r& W· Establishing standards, procedures and documentation for the Desktop Support area.
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0 @, c% m4 l  ]; f# D· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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1 x! |3 O! E1 ?) h9 y" p1 pJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

0 s; R' I( b3 K3 K6 W, O33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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, `4 i. p$ }9 y3 WGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

& n3 e( b5 b- K% a9 m: K% ^The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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