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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
2 N( l3 c8 v; J) ]5 Y% p1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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; \( K9 j) J- T) U, X+ cFUNCTIONS:

9 `) A# Z" W7 P- cThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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* T  R& X& V" d" Y$ x/ H· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

/ J" D4 z, i& S& e' ?$ N· Researching, planning, producing and presenting technical recommendations by formal reports.

% Q  u  A! f9 k" G* ^3 L8 w; u· Establishing standards, procedures and documentation for the Desktop Support area.
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. y% _; c# Y% B$ z3 v· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

& ^2 T' Y+ x4 ^* A5 b0 A* B· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

# ?( K7 Z4 D0 z/ L8 }· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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+ w! e. h. q  ~· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

4 o* t# l, x$ M& x& G· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



HOURS OF WORK:

) N# c6 B7 v) f7 H9 ?9 c2 C33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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' H2 U7 x( z; QThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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7 O7 ?: Y5 w, {5 ]Opening Date: 十月 27, 2005
- R$ I# N2 Z/ uClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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