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Customer Help Representative - Edmonton – ADV1474- f& X) c, E6 O: E: G, ~; a
! J6 m( p4 J4 |% G1 \About TELUS" l p4 u. X5 E! K" D* g* W2 S
& X6 D8 [, O' t4 S$ X, J( BTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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* q* d3 h- N! y4 ~( v9 k# ~You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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# ?3 Z& `( K4 d. V# } In this position, you will:
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Provide service to TELUS customers.% k3 x9 y1 h C- |
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery e7 T5 y$ X! u1 P
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner$ t2 T. l" u3 f
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In return:1 ]( X) G+ U% j( j+ i6 W& ^3 k
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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4 h6 \, c" k* E- a, x1 zYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.) }5 o4 l) I) \2 I" u
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/ _' y$ b$ o- {# u) o* gQualifications % v" E( `7 ~. d6 x5 X; T
Required Knowledge:
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Technical knowledge of data/IP products and services.
' H5 U+ c, L# S6 uTechnical knowledge of voice products and services is an asset.
. T: K: q5 c/ T' q1 ?* aTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.( i, _2 N5 B2 F5 e9 b
Familiarity with trouble reporting systems is an asset., P; E+ g4 F# h; p0 t3 g
Successful experience in a customer service environment./ ]) O- p& [: o) q" `1 P0 q/ Y# R
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.0 N; Q1 v7 \' e+ T" u |; n/ f9 v
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Required Skills and Abilities:
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, T! s1 l1 E& Q' T$ `- RMust have exceptional interpersonal, oral, and written communication skills.0 Z: X- T3 |0 m) w5 N- _: p' y
Strong problem-solving and trouble-shooting skills.- c+ ^- W3 F( `% @- O
Ability to work independently with minimal supervision.- y, p0 j- a' e6 e" @0 ~! ?
Must maintain a high degree of accuracy and attention to detail.: V s% @+ D U
Ability to effectively compile and analyze data and make sound recommendations.
. Q% b6 G8 a' B1 cAn aptitude for recognizing and creating sales leads is an asset./ |5 d" M" y U! J
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0 G: ]& @/ i& ^0 m4 E3 A Additional Requirements: 6 G' P6 I% u' l3 {2 D% Y! F
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Reliability and regular attendance is essential.
4 }! t' S8 u8 P& n& LMust be able to work in a measured and monitored environment.7 N7 K; n9 {# v- W5 @
Ability to work efficiently in an environment with limited ability to move about.
3 J4 ]% e4 S: @. k0 [* @Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).2 e- \# H8 B* g+ q
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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' \2 |! q# q4 A, {* z% e TELUS Values in Action2 d" H" F* S5 N" H3 ~; {
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6 o" z3 E+ l7 I' NTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
0 z& E+ y/ g5 R. _8 B! DWe have a passion for growth$ G5 x. G; B- a
We believe in spirited teamwork
6 D+ T3 I/ m! r# ]+ Y" mWe have the courage to innovate/ B* y- C. I' \
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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