Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
5 R' v0 t, A4 L$ ?; e
About TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  


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3 @- m# u. I$ @8 b( zKey Responsibilities:

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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

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In this position, you will:

! }. |( W; A9 p. w7 {Provide service to TELUS customers.
6 ?2 Z8 M& J' Y: S: K' g" `4 x7 lIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner


* }8 w4 o7 Q( x; Y5 W In return:

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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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- f1 `+ z. G) H2 z* t8 S+ cQualifications  
- N( T5 L/ O% c* l  QRequired Knowledge:
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Technical knowledge of data/IP products and services.
* }5 a& w* d! V( [Technical knowledge of voice products and services is an asset.
3 l1 s  [9 X* ?3 L) s- i9 K! P" ?* T: ZTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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. Y  f  g4 _8 S) U) ?( ~Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
- L, D1 f4 O: r/ f  ]Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
2 l- W8 L  Z$ Q8 H2 R7 I8 `& t9 QAn aptitude for recognizing and creating sales leads is an asset.
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) R/ {! j) s/ O+ m3 A+ F Additional Requirements:

7 F& c- d' J7 t6 |' qReliability and regular attendance is essential.
) [- f: P" v/ @' S3 h1 r4 v) fMust be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
  n, c; |. L5 l8 c1 E, ^$ }6 t1 y2 D* wMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
6 Q' _* k1 y* E7 b7 _- fThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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$ b1 s, \$ e2 V. Q  U TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
8 o+ H! `( m! t/ b$ E+ U* V' p& ^We have a passion for growth
We believe in spirited teamwork
% z8 D! \1 J9 [' Q" FWe have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了