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Customer Help Representative - Edmonton – ADV1474
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) q$ U4 T0 O- o! f& cAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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4 u- a: @% g3 L- fKey Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.* A9 x/ `8 @ T' _
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. ( w4 V) D8 J! s
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3 Y3 s. W. }$ G# K+ N: B H In this position, you will: . G; O' n- R5 `3 V
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Provide service to TELUS customers.5 z" }9 S+ d8 P' v D) Q r7 M
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery' _& d; ]# ?9 T8 V+ O* o0 F% {
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner7 z. T" u% ]. i- c" }; L6 Y$ l6 k' }
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.; C+ L5 t( T) r [; Y
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.# W9 r, H( V" A; l8 T
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Qualifications
* I5 N# I8 k3 n. \( a9 ERequired Knowledge:
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; R' l3 j4 [' V; |Technical knowledge of data/IP products and services.
1 S3 m! |1 @# r% l5 y2 mTechnical knowledge of voice products and services is an asset.* `% s" }- N0 r. l+ v* w6 N. a% A9 v
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.7 |7 P! X) j. i. ]4 ~* p3 C
Familiarity with trouble reporting systems is an asset.: l# X4 [: I/ V1 C" a
Successful experience in a customer service environment.6 @- F6 K, i X* L
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.7 }, I' f( u. v8 g# b
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
# Z0 m2 F" S, {Strong problem-solving and trouble-shooting skills.
* y- H7 U3 Q5 Q7 R# M! u; ~3 CAbility to work independently with minimal supervision.- q0 \% ]- F) O
Must maintain a high degree of accuracy and attention to detail.( s. m4 w0 Z1 `) m7 R
Ability to effectively compile and analyze data and make sound recommendations.
% g: h( v/ e8 z8 q1 mAn aptitude for recognizing and creating sales leads is an asset.
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/ g* f r5 M. S6 b1 g Additional Requirements: 9 A- U, _9 Y9 I- l0 M: _4 S a3 b! l
" G* K: C5 I2 L6 }+ ~: L( N |( SReliability and regular attendance is essential.8 [) a, {) K( v. x- F
Must be able to work in a measured and monitored environment.
5 ]8 Q, n. o9 @Ability to work efficiently in an environment with limited ability to move about.9 I- S; h4 k7 c
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).' Z7 k& A; T" ]9 o' u/ r; Z
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.% C, L0 p( r2 F, k' w" A
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TELUS Values in Action
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1 b3 ~( B7 N, ? B( j- y6 H- hTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;5 r8 `- u0 w; M: P" U, e- U4 C
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We embrace change and initiate opportunity- a2 B, P% l+ m9 W! S
We have a passion for growth
/ t& w5 }& z) b3 U5 `: uWe believe in spirited teamwork3 L# }6 W; l# |( ]' f( C" q
We have the courage to innovate
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# k! p r* ~3 i' V$ b* H NAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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