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Customer Help Representative - Edmonton – ADV1474% _* W& O2 y4 T
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About TELUS1 J& Z# z3 E. w4 G* l1 u
/ b( G/ p/ k8 E' _) qTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:- r# Q( b e" z
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* S# ~+ h: }3 J t7 CWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.5 v/ R5 C! F6 I% y# l3 l n
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. ' Q. m3 R8 Z5 U! ~6 ?
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In this position, you will:
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1 i+ @9 p7 N7 }* X1 D/ }, ]Provide service to TELUS customers.8 p p. K- g6 g( d2 A* z% j
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
5 p# t! ~4 i3 D; GHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner1 F4 n( W% V7 s8 Y+ o1 i* U
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.- G: u7 L3 s) e
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7 x& L' v7 J1 U" Z8 E0 k# XYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.2 j" ?% w$ w/ _5 e9 v' c
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Qualifications
) ~, A: c( V) F9 q- M1 _Required Knowledge:# x* c! F. [5 u" W
3 u4 s- |$ i+ e/ ~Technical knowledge of data/IP products and services.! a3 K' q# Y P* V
Technical knowledge of voice products and services is an asset.& ~$ _7 U; X [" k1 \( _
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.0 V$ F$ D3 j7 e
Familiarity with trouble reporting systems is an asset.: O% l4 u0 F$ a- y
Successful experience in a customer service environment.! w0 d: O$ w0 t; C
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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4 r9 w- {0 t1 R$ o, eRequired Skills and Abilities:# d4 D8 @5 y" k5 m7 z* i9 p
! i4 Q- P. z1 e2 i- G7 X- ~: qMust have exceptional interpersonal, oral, and written communication skills.
" B" y9 \( R1 s* L; vStrong problem-solving and trouble-shooting skills.
9 ^& ~! `7 D( mAbility to work independently with minimal supervision.
" g6 R' S+ P2 V1 k1 eMust maintain a high degree of accuracy and attention to detail.2 G' D. @+ k0 b2 X
Ability to effectively compile and analyze data and make sound recommendations.: X2 @: Y+ O0 E1 J, D, h
An aptitude for recognizing and creating sales leads is an asset.7 C. e( {& { W. p# x" S/ H1 M
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Additional Requirements:
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+ h3 T e' C' J( ^( AReliability and regular attendance is essential.
7 [8 ^. E( E; kMust be able to work in a measured and monitored environment.' L1 a( L' ?+ ~ Z) G
Ability to work efficiently in an environment with limited ability to move about." x+ [9 G8 D6 } G9 o5 I0 d8 M" Y- a
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
/ z$ ?" j6 e1 TThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action. U0 V# g; x& M' @2 d" l
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6 g X+ H& K4 Q0 _" v) ?* z. xTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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4 Z9 O' d, d+ Y! UWe embrace change and initiate opportunity
! K; N; f3 A! o; T, xWe have a passion for growth) k9 } O. B) c! P
We believe in spirited teamwork; U0 [. O, _$ s0 r$ ~0 U
We have the courage to innovate9 O* B: U& P+ }6 Z- A& ]7 \
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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