Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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1 q! e) w2 s2 W+ ?% @" U4 K$ wJob Responsibilities:
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, v! Z; K, u+ F! z9 H& _( dReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
8 k: n/ ]. _9 k: D7 Y•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
$ k* x/ [8 ]+ u, g- V1 D; P' {& G•        File and organize paperwork and files related to client visits
: O8 F" z5 F9 k" }) w& y3 O•        Input and manage high volume of data
7 w: Q0 J5 g9 q2 p' [/ v•        Update and maintain databases
•        Generate monthly reports and statistics
7 ^5 z+ N' m7 [* i•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
2 Z( o( a2 O4 Q, y+ G0 R•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
5 K0 k2 D( A$ s4 g5 c( e•        Strong customer service skills
•        Strong organizational skills and abilities
/ h$ w: L, i8 f/ J0 t2 O•        Knowledge of HOMES database an asset

How to apply:
  X8 D/ Z. _$ G' V3 b" d/ b: y1 z6 GPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
. W; k/ f5 B  b, ]9 z. ?+ bFax: 780-425-7467
% W! `" e; K& @5 h& LApplication deadline: October 22, 2010