Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

0 O) `# C' Q0 p( EJob Responsibilities:
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8 l/ Y2 U5 h. ?& u7 S+ wReception:
0 b9 i8 U6 p7 k: N& u# k1 S7 b" v; b•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
; n+ f/ a" l  p5 q# \•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
/ q+ F0 y5 z2 ~•        File and organize paperwork and files related to client visits
% s3 X  [1 I1 z•        Input and manage high volume of data
, X( d; n7 `! m& k/ \' a•        Update and maintain databases
- C0 G% ?2 o' x5 V5 c•        Generate monthly reports and statistics
# I0 ?7 D, L+ d1 v+ e2 ~% D6 a•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
5 s6 b( Q- m4 _0 `•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
; a. Y) a5 n9 P* D$ P: x& ?•        Thorough knowledge of services and programs offered by the Counselling Centre
; R) f. v6 O3 ^9 H•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
' r1 p& W' ~6 s, f* m•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
9 H; i+ s% w) J& }4 U" C& W# J•        Detail orientated and ensure accuracy in work
' Q. X  L6 B& a- V0 H•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
3 v% p" j; A$ `0 U2 L1 E" T•        Knowledge of HOMES database an asset

How to apply:
& X0 w) d/ m: ~' S, y2 I# SPlease submit all resumes to the Recruitment Coordinator:
8 G  {" I$ g% S5 F  l; k7 BEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
. j5 P3 R+ z3 Q4 N/ oApplication deadline: October 22, 2010