Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

2 D# B2 k( H: @. a. s. DThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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& d" S9 y# t4 QJob Responsibilities:
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Reception:
6 q" n, }$ Z5 D. O& y( v•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
, W3 A/ e' w+ x7 B•        Answer multi line telephone system

Administration:
8 s; [4 W8 G- |•        Schedule client appointments and counsellor workloads
; \3 O% w0 y4 H3 U9 D•        File and organize paperwork and files related to client visits
! q/ K7 Y# O9 O•        Input and manage high volume of data
/ ?/ I, x6 G" \* V  d% D; {4 T•        Update and maintain databases
* [/ P1 _9 B% ]% _•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
& n9 D4 z9 Q$ U6 V  v  \! W•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

: S  }- j5 I$ a/ Q6 a8 G. ~•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
& L9 B% L  v4 z8 E; Z5 j, \( p•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
$ _6 `1 X8 o/ i" GPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
# h' E6 r3 ?6 Q5 q+ sFax: 780-425-7467
0 i6 \( \) ?% y! q! ~  c- cApplication deadline: October 22, 2010