Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

9 r! V" z: R+ O6 IThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

9 o( v( x# U. {. t# Y: t8 QJob Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
3 f, s% o, o# t' `  S•        Answer multi line telephone system

6 ]- w/ R; o# a4 G, h: ZAdministration:
•        Schedule client appointments and counsellor workloads
- K3 _" a* m6 }" K3 \! t•        File and organize paperwork and files related to client visits
  \7 j) a3 p7 s0 p" p•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
/ X0 {: c9 a1 Q•        Organize and directly support group materials and documentation
6 R5 _( P4 f% W0 w5 m( ~•        Process payments and complete weekly deposits
6 |5 q$ |  b3 ]! ?( O: [$ L3 E4 @•        Write and revise business correspondence and forms
) Z$ B7 F2 L& e•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
3 J2 h) R; T# Y+ Y•        Thorough knowledge of services and programs offered by the Counselling Centre
4 y0 z! b. j0 Z! [, ?0 C/ B•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

8 U1 j2 @- D9 \7 y$ P6 y2 G•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
* \1 E7 Z3 ]9 ^$ [4 ]# f, c•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
6 f# S$ w  q' V; _2 s•        Strong customer service skills
% o( f3 X9 E' \6 O4 U•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

; N+ o7 y/ y' k% y) {# e' d; P& S+ c7 WHow to apply:
8 }) z3 K7 F/ [6 ePlease submit all resumes to the Recruitment Coordinator:
" H" ~6 l* {9 T% D: o; eEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
. F3 S! {; l% ~1 m& K$ a9 KApplication deadline: October 22, 2010