Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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! h  K) [1 \- m" o. dThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
; T" X1 {& L0 n1 S) \•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
; S( h3 v# R: a4 V0 P& G•        Input and manage high volume of data
•        Update and maintain databases
5 a' {7 X7 ^# N) r% G4 S# q1 L•        Generate monthly reports and statistics
) X* \# ]# F7 D6 T7 d•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
! n8 ?9 h& i$ u8 m5 z: h•        Ability to handle inquiries about programs and services to other community agencies and to clients

# T% J8 R' H6 d5 B/ s& LQualifications:
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! Z8 f9 H# G0 l4 }% a# `5 K: ^1 ^•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
! s- ?! @6 d" |* A, Z0 q9 h0 f1 E•        Excellent verbal and written communication skills
; l& a0 Z& j* S•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
; [# X" _% \- r4 K$ q! r# T$ a2 I•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010