Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

4 ?5 z5 l' t  s; PThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

, S. }* h. ~  r4 D! w. ?1 |+ X4 q5 AJob Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
, U5 T4 s2 N8 q7 r7 h•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
% q) ?* n4 J  w- z/ D•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
( S, B' C( \0 v  D; \  Z4 W•        Write and revise business correspondence and forms
, a- z# V9 d+ R•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

! L0 }- |! c, D) E, V•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
! t+ V6 ~# @/ ^* R9 I8 E7 F3 ~6 q•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
  _' s0 [: b; u& d•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
: o( K( r# _8 G9 cEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
. e- ~6 m4 K" P0 S1 e- v. _7 h7 cApplication deadline: October 22, 2010