Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
! _% S0 a  M* _' q7 R2 k5 NRole/Function:
6 p- S" X9 ~1 c5 q9 G! R( gThe Customer Service Representative is responsible for responding to client inquiries both in
8 y  C8 |5 n- l* Dperson and over the telephone while supporting the sales team by building and maintaining
& f2 h, y' `8 krelationships with existing customers. Integrity, vision, professionalism and the passion to meet
8 `; K# N/ v/ e8 c, S" p' j0 nclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
1 V0 G/ t4 |- _0 `  `· Verify pricing and availability of product;
. D: K6 l& ^4 g8 G1 g; E0 L· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
3 X* @' T1 C: r7 u· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
; m$ d% `/ o( {2 q8 o- i· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
2 j2 ^6 v; M5 ?· Exceptional verbal and written communication skills;
3 _7 T' w) q' o9 A8 H; |· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
/ }/ K% r4 \' X: Y+ y0 m  TWe offer:
· Competitive salary packages;
/ _) c; r) c# v8 f· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
3 e2 F. ~7 H8 S· Stimulating work environment.
; L) z& U* E( S0 X1 \  zTO APPLY:
Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
3 h$ ~5 q! g0 m: j8 TEmail; careers@kaycan.com
Web: www.kaycan.com.