Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
, n2 ^& N* w2 KRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
6 ?* {+ g9 \0 `6 J3 Wrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
" L1 }$ y( _6 b· Supply and inform clients of pricing, credit terms as well as entering orders in system;
3 o" s7 F4 t0 M' t0 l3 y$ @4 K· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
3 ^+ c) Y. x0 G; N8 j· Process special materials orders in accordance with standard procedures;
9 s, F3 S2 X! [: X$ o8 u8 B· Maintain customer data and update changes to existing accounts in the corporate
database;
4 I! ~7 m3 Z9 {! e  E, x· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
2 V/ J6 H2 K& c8 t- {· Actively participate in semi-annual physical inventory count;
! f$ P7 P" R  k' K/ X3 x- [: iQualifications/Requirements:
& K0 Y1 o. ]8 [* C0 ^· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
9 x# u" n6 `( P" i6 k& O  Z· 3-5 years experience in a similar role;
$ r% z4 z  T. r5 x! i! t" ?· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
8 e& u% i. I! n! N: t· Enjoys working in a fast-paced environment;
3 J. [, F4 D3 c8 M) D* X* W+ IWe offer:
· Competitive salary packages;
· Excellent training programs;
6 F% ~% ^% ^$ v+ r2 Q0 q· Opportunity for advancement;
/ L3 j. `8 x: f: a· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
7 |4 @0 W+ _+ [# a5 V7 O" UTO APPLY:
Kaycan Ltd.
c/o Human Resources
+ V8 P3 `9 r) l0 jFax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.