Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
/ {' b0 @- z- brelationships with existing customers. Integrity, vision, professionalism and the passion to meet
, ?1 N. d, F( q- P' Jclient demands are key components of this position.
Responsibilities:
: M  o, b2 s4 l7 \2 g1 X· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
2 m) D1 n2 R8 w  B+ f; P· Supply and inform clients of pricing, credit terms as well as entering orders in system;
6 S: [2 `3 D. A0 Q1 i, \/ n· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
9 M1 J$ y$ ~( H8 V· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
8 ?) r2 G/ d& w3 e+ [" b8 `8 O) h& Ydatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
/ _. B* s* v- O8 U  b· Forward customer leads to appropriate sales personnel;
' J: b, J7 ^- Q2 t" j2 L· Actively participate in semi-annual physical inventory count;
/ w' }' a  [; ~+ l. |Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
3 p" r" m3 ^4 i9 S! M· Strong problem identification and resolution skills;
; \9 W: y2 z& B$ V1 c3 q· Computer literate; knowledge of Oracle 12i database (an asset);
# C1 x5 u: I# f  g/ J) f. o: K$ j' i· Excellent organizational skills;
4 c' C$ V: a. k/ I  O2 y* j· Enjoys working in a fast-paced environment;
We offer:
: t, H, n  X- t· Competitive salary packages;
" N" A& k, [4 L& a1 P8 U; @· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
. G, D" B& V9 @% ~, C, E· Stimulating work environment.
$ E- P( g+ j, Q3 hTO APPLY:
Kaycan Ltd.
# N% q# v* z9 zc/o Human Resources
& `) k" i  N1 eFax: 514-694-2674
. A/ ?# G" x" Q2 f# pEmail; careers@kaycan.com
Web: www.kaycan.com.