Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

& E" p# F# `% ]Job Description

$ L- ~' B! |2 b, ]" Z" LPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

9 v) `5 }3 z0 Y0 S+ S# xKey Responsibilities:
& J9 B. q) K* O) D- o•        Answer incoming calls and route calls to appropriate person
8 O$ d' N$ d& O* S•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
6 P5 @( F0 J/ `/ H: Y8 {•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
7 n' M! m! C( X# X  q% c. H) ], k* {•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
1 D4 d0 l0 P4 U% w4 U•        Attend meeting and training to stay current on immigrant settlement matters
' Q2 b. X" J, _8 n, T•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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$ M4 Q7 W! O* Y% YKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
1 i5 F6 t0 D, r•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
7 Z0 _/ D. l) x: H2 `•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
; f6 w: G9 s4 a# e•        2-4 years of office and clerical experience
3 y- H$ O* `3 C/ P% I" B& A•        Receptionist or customer service experience in a fast paced environment
/ \& l2 f% y: Q4 F% V7 I5 u  d1 _•        Demonstrate workplace maturity and professionalism
6 q0 n$ ?/ b: P8 L•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
$ ^% m/ @* c; z& R$ `Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
2 j& H' c/ L. @, D0 E- t) @, \$ _谢谢大家。