Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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" L- V# d6 r* P$ D: RPosition Title:  Receptionist/Immigrant Services Worker
7 q  @3 R/ v/ N; E0 A+ x) x7 Z" K3 uHours of Work: Part-time (10 hours per week)
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: N9 B% K+ S5 |' {3 v" XPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
5 w* S0 f0 x) l•        Take and deliver messages to the staff of ASSIST
; j4 S3 b7 R. q6 A4 U8 N•        Welcome clients and direct them appropriately
# ~1 o  z% r2 c' |* H•        Order and maintain office supplies for the front counter
) Y; N' V* a& u4 `6 y) K7 G! k•        Oversee the front counter when other front counter staff are on holiday or in trainings
8 S% U% P/ f  n* r+ m1 ^•        Perform general clerical functions such as photocopying and faxing documents
( a; p/ h6 u+ E% L" e•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
. a" |2 B( F( G2 H3 u3 W•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
6 S' H3 `" R8 t•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
% b' w( `+ ~. G! L•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
7 G8 W7 j' W( d•        Fluent in Mandarin and Cantonese as an asset
2 r" m! Y! U; w3 c3 g8 X$ b1 b•        Good English writing and oral communication skills
4 K- r5 S% X9 K: P( Z' U•        Ability to work with newcomers and general clients
0 N' ^6 o- c6 ]. ~; `: L+ S•        Microsoft Office operation skills- Excel, Word, Outlook
8 D3 O" z5 v$ V! u/ X; o•        Ability to address multi-task and set priority appropriately
7 t  E3 ?' t9 |•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
; }6 r1 s( ?5 a) v•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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5 A0 t# n6 f+ c. v8 \( F# HPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
* j6 e6 o3 D5 |9 q5 L. H谢谢大家。