Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

Position Title:  Receptionist/Immigrant Services Worker
1 v1 E( w3 V( D- J. \# O1 OHours of Work: Part-time (10 hours per week)
6 ~+ H- t4 C! I5 q! c/ w
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
4 J- P6 H  s# g4 U: m: O•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
! N  M0 k2 w1 t9 n7 |! S•        Welcome clients and direct them appropriately
. O* h$ |2 A( }- Y0 Q. I! D•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
& `  K# |$ ~& ^/ I5 X0 o( ~. @! f. c•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
0 h1 W* r* `/ Z+ u•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
; I' K( G4 H) s8 F" U•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
& @" `$ ~7 S' e5 x) q, s( N0 X•        Report to ISP Program Manager
5 F6 x& O' S* R# B, F' |: k- K1 u
- Y6 ?: E. H6 IKnowledge, Skills and Abilities Required:
* s3 I4 b1 S, L: x•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
7 j9 q" s- _3 A# L•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
9 G" T- z8 Z+ j•        2-4 years of office and clerical experience
# w; y# u* K4 P•        Receptionist or customer service experience in a fast paced environment
! s+ P! i1 O8 C2 Y' F•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


& |" f) s3 }; T+ K! hPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。