Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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) |6 Q4 N$ K. |Job Description
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! p+ B' _% L0 J- p$ [6 IPosition Title:  Receptionist/Immigrant Services Worker
3 S6 D$ A5 b: E* t1 V8 \9 aHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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/ p( ]7 [3 x) n  Q+ G* IKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
# `- e1 v' O  T7 i* M•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
# J# h: K5 L$ J) a•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
4 P( ~, I& t0 {* ~+ V•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
; M) D% _% w) [2 ]" r•        Maintain and update the information boards with upcoming events
  j5 m2 y+ H- S, Z' G•        Assist the ISP team in reminding clients to appointments of workshops or other events
& H; g5 I: ~) s/ ~•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
0 m: g8 y6 j$ s% f+ K. O; A•        Maintain front counter service files
* Q0 ?! x2 V  h) W•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
( l1 H+ j  O2 u•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
: Q* Y% {1 K( ]; k+ L1 P- d* k•        Ability to address multi-task and set priority appropriately
/ N% }& F  m. y2 C! V  c•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
6 B7 g& z2 G& I. {Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
% v+ w: @6 H9 H7 F, V•        Ability to work well under minimal supervision
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! m+ ]# l+ l9 L6 M: j, \3 ~Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
. n4 ?9 d" k9 `1 B6 M2 l+ B  U+ r( @Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
! H; u  t6 ^8 S; z6 w谢谢大家。