Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

* _; D) r+ g7 N( r; GPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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/ G2 q9 L% W4 e) `7 ]- C" jPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

' h  V. m2 ]6 O( SKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
( W! Z/ t( E& U3 M  |9 ?0 d•        Take and deliver messages to the staff of ASSIST
1 x! @7 S. Q+ c+ x/ M•        Welcome clients and direct them appropriately
3 y. B2 q& Y8 o, L  P( ?•        Order and maintain office supplies for the front counter
% H2 p, c7 U, m/ C+ H•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
0 l4 e8 k6 ]' ]( e) F% J•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
* W' T. `/ F' U7 z1 W•        Maintain and update the information boards with upcoming events
# `( v& A. x; v•        Assist the ISP team in reminding clients to appointments of workshops or other events
  O1 L/ b: p/ W7 c7 y# |5 m•        Keep the reception area tidy and clean
( \8 k  J  f! y0 ^: g•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
; k+ c  _- D. z) W* V8 f•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
5 g6 l2 ^0 D9 j$ Z•        Excellent communication (verbal and listening) on phone and in person
4 b1 Q0 A$ I' j•        Fluent in Mandarin and Cantonese as an asset
% x5 l, K: ~7 p. q6 g- x0 s•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
. c8 U5 q( G- j* E  d•        Microsoft Office operation skills- Excel, Word, Outlook
/ E: \; Q* ?1 E! x6 }: j: r: w•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
# V# S( ?: o! D" Z•        Ability to work effectively in a fast paced office environment
9 n. b# U6 V2 S! y6 F+ I7 |•        Knowledge of immigrant services
Qualifications:
' G3 w# N0 X, X7 z9 S: p•        2-4 years of office and clerical experience
; {7 `6 q6 }$ |3 B/ r•        Receptionist or customer service experience in a fast paced environment
) M% R7 Q" e2 `9 B•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
& R. y1 l/ i: Y) b: @谢谢大家。