Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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1 {  `4 G: Y% O& ]. _; OJob Description

% ^! @! T* R; e4 z7 ^  UPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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7 C8 n% A4 F  o7 k" sPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
4 m) ?9 g* O7 @2 b8 j8 q•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
$ o+ q4 m4 n, r) N# o•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
0 j& o" ~: p& ~0 g: S8 W* p•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
$ j/ j5 @1 @9 {" S/ F( W. U•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
0 o% I$ ?' L# O# P) ^•        Perform general office duties as assigned
•        Report to ISP Program Manager
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( N: t6 |: L" p' U+ `3 GKnowledge, Skills and Abilities Required:
; A% U& D! q! I•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
) t/ R1 F" E1 Q* T•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
  u3 z  V* A& {•        Receptionist or customer service experience in a fast paced environment
3 w; J8 l2 m& H6 b# s" ]•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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' @4 f/ l9 _+ QPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
3 s" L) k9 e# V. Q: ~谢谢大家。