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本帖最后由 竹声 于 2011-11-3 22:30 编辑
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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& t% X5 X0 Q/ h; hJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job
6 d3 b A. X8 i' h% ^" L- kEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.$ B6 C7 S. b/ \3 }+ E2 c. [
Major Responsibilities and Accountabilities8 w- x4 B% Q. ~8 \0 a
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.$ T4 ]& d# d7 |& ]
• Answering all technical questions concerning mechanical functions and software operations.
* P, k, E: x# c: n) E8 q m8 ?• Assist with troubleshooting ideas on technical and software problems8 o& y2 O2 O' D
o Test all new patch versions of software prior to release1 ], U; D! ^" x
• Assist where needed in application questions.' V) e4 S6 \' T+ C
• Check all technical documentation for correctness prior to field distribution.
0 I% |( q; X6 x' D( J8 do New parts and replacement parts and installation procedures \% `4 A* r4 X5 M
o Translation to Chinese and other languages if needed4 z3 p) D1 I" [
• Track and report all warranty failures- u* o( r) U! o1 ^9 S
o Make monthly report to Product Manager and 3rd party supplier.
3 y) Y4 l# K5 p2 B# S6 Eo Recommend remedy to improve product quality and design.9 @ R% j* J9 f8 ]* r. g' v& @
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
0 ^$ z# f: L4 K% j$ [( bo Run field Beta test sites and any new idea testing and make reports
W; ^4 Y* E, a+ U. Vo Assist in information gather for any new product idea., q0 t C# L+ q1 o4 p6 s
o Assist in writing and new product specification0 C% R3 Z, y# G& r, y/ s
o Point of expert contact for implementation of features/functions.
! |# u8 F! T m9 b4 H- Io Act as technical applications expert on development team.
6 k( Q% U1 H& ?• Assist in Sales support & training.- \+ W( _4 _/ X/ Z) t
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
) |: l! I* V x4 j1 K: G7 h0 \3 u0 Fo In rare cases where no other solution exist to travel to customer site to solve technical issues.
( k; B9 P" q6 o' N9 Z. pHuman Resources and Organization
1 e/ ~4 u" t0 C# p# j p• As a member of the DC team, maintain a team spirit at all times.( i, N U" Q, ]4 N
• Let customer satisfaction be an influence in every decision you make.. o9 R( w7 c% y" _" R
• Communicate information efficiently and promptly to your Team and other management.
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/ N8 G, g: M$ A' kAuthority Limits2 L% W0 I) e, k5 j
7 {8 S; {9 G, g" EQUALIFICATIONS& R5 N" c) W, m, Y0 ?3 ^+ a$ W
7 P, N/ L8 H' B: s% WEducational / Professional Background Technical School Graduate
6 p' U& w O8 m+ @% v9 `Professional Experience (Years and Field of Activity)
+ D, _; o6 `2 l0 T& E8 Q) J5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers0 |$ \6 d; H; C1 V
List of Skills/Qualifications
% w' Z) @. G0 L% ^7 j• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.# m* T+ v. l u- e& H7 E7 e, m
• Background knowledge of dispensers and software 4 P9 b3 G" m" f r
• Proficient in software use and writing.
4 w$ t: E5 {" ]9 ~+ `1 K( J9 H• Excellent communicator both verbally and in written reports.
, [3 g C" v( p+ T+ w• Ability to travel worldwide.
/ N) i9 n6 Y6 r l3 a7 w+ F; C/ t• Speak Chinese & English very clearly.& c% y2 L E' G
, i' `/ A1 j5 C6 dLanguage Skills Read/Write English & Chinese
! k* B3 I' F- b: Z7 \Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
: w$ D. [: `& C6 H, p- J* U; FOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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