[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
2 l4 k  T( `/ UPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
' F% ~- H/ ^& H8 MWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
0 H/ ~( o8 d- Z•        Welcome clients and direct them appropriately
& D) j: D; N3 Z8 t, }4 G' a! t•        Order and maintain office supplies for the front counter
$ Y* S* l, x, c3 j4 A•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
# _* b7 x. L; M•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
! j  a5 n2 y7 o3 J•        Excellent communication (verbal and listening) on phone and in person
3 c; a! a; k, ^% T' B, T* D•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
# W# c/ T" ^% v- o•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
0 [; Q6 Z/ [% @. T( p6 ]•        Ability to work effectively in a fast paced office environment
7 a/ h! v9 W. e  C•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
& b  s1 X' a0 q•        Demonstrate workplace maturity and professionalism
) w, y# U8 N+ W9 `* o( D•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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. R9 z8 s, g) T/ X7 l5 x" l" M+ oNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.