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[招聘信息] [华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

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发表于 2012-3-7 11:40 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ASSIST Community Services Centre
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4 H1 J5 p2 W! g$ V/ ^Job Description) t, Y  ]& e* k# Y$ I. v% n
Position Title:  Receptionist/Immigrant Services Worker5 {& V- w. H, y- D9 D
Hours of Work: Part-time (21 hours per week)

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7 ?, v. |8 i2 i" Q9 FPosition Summary: / Z& {8 Y) R) K8 w2 b# J
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker. , _" i4 @6 Z$ |; G, E! ~. i

  m: A) z$ d: Y4 ~. X# eKey Responsibilities:
! n% h( _' `2 |0 H! P9 D•        Answer incoming calls and route calls to appropriate person
4 s$ Y/ ?6 }% j1 L# d) C•        Take and deliver messages to the staff of ASSIST( b5 E, _5 r# ~$ j2 ^
•        Welcome clients and direct them appropriately
9 y1 w, r1 b2 ?•        Order and maintain office supplies for the front counter5 ]$ M) `3 f1 Q* s9 y* G
•        Perform general clerical functions such as photocopying and faxing documents/ e# H0 I$ Z* x5 D5 E
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
: y5 T' T! ^) l" w/ S* y. K•        Maintain and update the information boards with upcoming events! A8 [! H: U7 `
•        Assist the ISP team in reminding clients to appointments of workshops or other events( m" |3 T* ^# J; p
•        Keep the reception area tidy and clean: a% ^$ V2 ^# y; a! L
•        Attend meeting and training to stay current on immigrant settlement matters
  }) }, D# W- J" p) `7 J•        Maintain front counter service files2 u  ^8 W* v+ Y% U& ]" p! V2 i
•        Perform general office duties as assigned, J7 `, ^  A* ]$ L4 w
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:$ K+ D0 g9 X+ l7 @* b* ^9 m( I
•        Excellent communication (verbal and listening) on phone and in person
) F$ b8 A" l$ t& G- f•        Fluent in Mandarin and Cantonese as an asset
  h3 P! Z, `' i5 C•        Good English writing and oral communication skills
+ V/ g2 ]0 `! }) V* e•        Ability to work with newcomers and general clients" O# g9 E0 p2 H1 f) @1 ?
•        Microsoft Office operation skills- Excel, Word, Outlook
: j9 L9 L' {7 T+ Z: p3 y•        Ability to address multi-task and set priority appropriately 9 F  Z' \8 G" @5 g) l" n# C& ~- N# f
•        Sensitive to the needs of immigrants with multicultural backgrounds
3 H4 s0 {3 `! A0 Z7 a4 X•        Ability to work effectively in a fast paced office environment. j( u- D9 A9 |, e' u; B
•        Knowledge of immigrant services5 `  ?' ?6 k/ [4 [! U
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Qualifications:
* c2 m3 _2 X+ A! b•        2-4 years of office and clerical experience
7 S; v, |( `* G, v; S•        Receptionist or customer service experience in a fast paced environment: }4 K7 n5 h) h7 Q! ~# L2 P) [
•        Demonstrate workplace maturity and professionalism. {: b4 p% G3 }/ p; i! u: i
•        Ability to work well under minimal supervision6 _+ V6 Y( G3 Y. w+ L" _$ |
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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% W- v* y# w; ?- u$ VNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.
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