[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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/ X- z$ E- ~& D& q9 eJob Description
Position Title:  Receptionist/Immigrant Services Worker
  F$ _3 {2 b1 n! J0 ~Hours of Work: Part-time (21 hours per week)
0 {+ @( d$ G8 k' T( \3 Q7 O% E) Z( w
Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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( }3 P% }8 w+ pKey Responsibilities:
9 y6 s) m+ B9 g5 ^8 M: P•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
# n% e- ?, ?2 H/ o& e2 f+ C•        Welcome clients and direct them appropriately
0 g7 F* H# S" `+ `3 `7 w. ^•        Order and maintain office supplies for the front counter
, X  R# h$ N+ _•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
  J. `! J5 v5 v- A# N, u% e•        Keep the reception area tidy and clean
( N3 U$ ~* l$ b& |$ ]+ p•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
# Q; Y" [* m; V4 e) w. L6 H•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
! v# `( w3 y, b2 A. f. `•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
2 x' T2 I% r, e& z& @% d•        Good English writing and oral communication skills
" _3 t. S6 Y& I2 X0 }•        Ability to work with newcomers and general clients
. p5 d2 {4 F9 K•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
) o/ h" y$ i: i  Q* v  n•        Sensitive to the needs of immigrants with multicultural backgrounds
' D. _/ |2 K+ V' l- b8 b9 O% t7 ]•        Ability to work effectively in a fast paced office environment
. L% |4 Q" ^; m7 I% t) l% G+ M$ J•        Knowledge of immigrant services
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Qualifications:
/ c6 I6 k' z+ p! T; r( t•        2-4 years of office and clerical experience
6 P& m3 R( w+ v+ V0 v8 R! Z. |1 C•        Receptionist or customer service experience in a fast paced environment
7 L9 A- q3 ^. z7 L8 r•        Demonstrate workplace maturity and professionalism
4 L* q4 P" I4 k# Q/ V•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.