[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
; M/ M) ~8 N% k7 c•        Answer incoming calls and route calls to appropriate person
) `& c6 @. \- a7 T- d; f& h•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
/ H+ c; D( F9 _•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
0 i, v6 d7 g3 H/ E•        Keep the reception area tidy and clean
9 d: d- w# Z3 L- _$ e- N# |+ B•        Attend meeting and training to stay current on immigrant settlement matters
7 q* h- c( }4 V' U0 O9 y•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

' H. V" M+ @3 e1 H+ s9 Z0 O9 ?) l5 NKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
* q+ O& {5 w8 E" H/ c•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
3 q5 a+ S2 y! {; |3 E$ z•        Ability to work with newcomers and general clients
2 q9 d. Z" y# R* g, s$ g- e•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
% A7 [+ F4 ~/ T( I/ F- ^•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
% c: c2 I% F* t  @, `- x•        Knowledge of immigrant services
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$ \! J3 V5 Q& j9 [! oQualifications:
! e2 v; m5 F! p" m•        2-4 years of office and clerical experience
8 [2 c% l, C. y; Z•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
" [! a0 E$ r. |* [5 |6 I•        Ability to work well under minimal supervision

5 `  b3 ~: \8 V$ m' S" [9 ^Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

0 G4 W' e# [0 `4 F( dNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.