[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
: g4 `& I% t4 o" M) wWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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) k1 H) o. [3 ^* A: PKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
8 N0 [/ V, C/ R8 Z•        Maintain and update the information boards with upcoming events
/ M# y, ?+ |% V# m4 \•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
+ V' u2 A- r& k•        Attend meeting and training to stay current on immigrant settlement matters
$ V7 _0 j6 M( U( F•        Maintain front counter service files
; q5 r$ l* l6 l; w•        Perform general office duties as assigned
•        Report to ISP Program Manager
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1 I" _( B$ u$ u8 e  K& v# D- MKnowledge, Skills and Abilities Required:
0 T# w6 D( C+ t. k/ y( A0 M* d•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
* u) P+ q- n4 w9 x. _•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
1 q1 T0 o, I( ]0 A2 [•        Ability to address multi-task and set priority appropriately
  d1 B4 C  s* v+ H' C•        Sensitive to the needs of immigrants with multicultural backgrounds
! |! R. x5 D2 b) ?: u) e•        Ability to work effectively in a fast paced office environment
" ~8 c) j2 c' r  S•        Knowledge of immigrant services

2 {, V* X, v( J' x7 CQualifications:
7 J1 o  G2 g& V•        2-4 years of office and clerical experience
1 R9 B% f" g/ ~•        Receptionist or customer service experience in a fast paced environment
. C" V/ y  G" Z3 S- y. ^& d# x•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

. G" o; S- \" l9 JNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.