[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
: j  |7 k9 O  z- O" x  H1 M
4 H1 J5 p2 W! g$ V/ ^Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
9 a/ n7 G, M9 \3 `" f1 Q
7 ?, v. |8 i2 i" Q9 FPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

  m: A) z$ d: Y4 ~. X# eKey Responsibilities:
! n% h( _' `2 |0 H! P9 D•        Answer incoming calls and route calls to appropriate person
4 s$ Y/ ?6 }% j1 L# d) C•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
9 y1 w, r1 b2 ?•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
: y5 T' T! ^) l" w/ S* y. K•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
  }) }, D# W- J" p) `7 J•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
; m. @( u! V! P" O
Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
) F$ b8 A" l$ t& G- f•        Fluent in Mandarin and Cantonese as an asset
  h3 P! Z, `' i5 C•        Good English writing and oral communication skills
+ V/ g2 ]0 `! }) V* e•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
: j9 L9 L' {7 T+ Z: p3 y•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
3 H4 s0 {3 `! A0 Z7 a4 X•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
* c2 m3 _2 X+ A! b•        2-4 years of office and clerical experience
7 S; v, |( `* G, v; S•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
. r" A! H# ]( w  v! t# p/ z
% W- v* y# w; ?- u$ VNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.