[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
7 ~$ G' @+ \& [3 E5 v
/ z; {7 T& Z5 C. r; m5 A, m% t$ X% qJob Description
; I: Y8 Y! V. I5 |, i$ u+ _Position Title:  Receptionist/Immigrant Services Worker
* H9 J4 G) B7 ?  x- |% CHours of Work: Part-time (21 hours per week)
5 }0 V2 M. @+ |3 |' a, a
6 K* t* K# ]3 ?3 IPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
' N( \" [. v. o9 @6 {( q1 U( U" D
Key Responsibilities:
) ~' a) Q' F, k) y5 q/ z•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
4 _" R: v) i' Z& ]* q0 K•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
/ i# N: E4 `/ B: Z•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
: ~: U* `# ~0 I# B' [/ N. H8 G•        Maintain and update the information boards with upcoming events
' L9 I6 Z0 E, z! V0 r•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
; S$ c2 J/ J" F1 q$ T% P•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
* k( f3 j& K. R! w1 m3 T•        Excellent communication (verbal and listening) on phone and in person
6 X" H0 {. [5 p2 U•        Fluent in Mandarin and Cantonese as an asset
  G- `! F2 X1 j# h•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
" H; w0 W* J: ?/ C; ^* ?- m. ~•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
  E) ^4 {/ e, b# F; A•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
2 z9 s; i! V2 X: T, F( s6 V
  G' B" N2 `- QQualifications:
5 E$ h* [  R  i" s3 N•        2-4 years of office and clerical experience
9 J6 ?7 a- D9 e•        Receptionist or customer service experience in a fast paced environment
2 M8 d  N$ y) m•        Demonstrate workplace maturity and professionalism
# L, D" `- q2 `; O•        Ability to work well under minimal supervision

1 }$ t3 Z8 W: K+ T  b$ ZPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
. Q% E2 C0 Y# h& ~
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.