Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

8 V3 q# U! u' G4 j( K. w7 CJob Details
Job Description:
0 z$ E' V0 L( r7 mJob Responsibilities
+ p; }7 [- P0 m* @- r9 ~•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
* V) Q9 j5 ?$ P2 ]•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
: K9 B2 T: y. j' N•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
. X* j2 C1 O& `% e1 j6 s7 J5 a•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
% z. B8 W, ]2 j/ I•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
# A2 ]& _- y. [5 {•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
$ I% `: _* @' ]3 m+ I8 G' B- A. O•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
# q9 u7 G; E" N( {4 X  Z•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
# m4 W* \5 r* L+ e6 ^•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
0 [8 k% G( S6 ~6 f•        Any other tasks assigned by the General Manager
5 x1 i3 B# F! y+ z7 t) H
Requirements:
% d0 x: M: }# t5 }•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
, j1 ^% {3 s0 t/ t/ r5 C. c• Ability to lead and develop;
# @. {+ s& `  o3 E1 J, x• Background in the development & execution of business and operating budgets;
! p; u; M2 e: A$ @$ n• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
# l! m+ ]4 q1 t& r2 J• Ability to work within deadlines;
0 b$ |9 i8 Z3 W- I2 c* v6 s• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
% b8 Y; R- k1 {! r7 t$ ZJob Available: Immediately
8 b9 `9 n$ _2 |  y1 ?Bonus Plan: Yes
. E& d1 h- _! g4 s4 hWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
. G! C0 Y2 f* B' r& E+ q* y. iEntry Level Position: No
9 p6 i; e* @/ r/ U# `Industry Categories:Hotel/Resort
" x. c8 B* o& q+ v5 a5 lPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services