Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
4 M2 d1 x6 x& dDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
0 A+ [4 |  R  j•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
$ x: x1 y! y. Z! O•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
7 A6 y0 x" o* q- \# B2 A; N) m+ \•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
0 K7 d4 A/ ~0 R: ?# S% D! Y0 }( n•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
* H1 I4 U. t# g2 T% L& L•        Weekly scheduling of the front desk staff.
! @# u0 R1 `9 `$ H* j2 {•        Manage rates on a daily basis for short and long term.
+ M+ F% L5 b8 c3 |•        Perform 3 month and one year evaluations and/or when needed.
& D6 r" B3 s, P# I& D. a•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
' o9 L8 C* M$ ]9 w& Z* r( U" J" Z% }•        Attend Cluster meetings.
% Y& w2 U2 N0 j1 H; l•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
! G! M0 R6 ^- i' X8 l, I& t•        Handle PMS computer problems in each department
2 N6 v  F  m! a/ s•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
& p: P2 C' {/ H, n5 `  w•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
0 [* U7 s# N' i• Ability to deal with all levels of management, staff and businesses in a professional manner;
: B9 T& D" k  K3 k- _9 i• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
% w0 Z  A! n8 m( Z5 b• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
$ l, J; y3 j5 I' `• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

! M- E8 e4 I8 g# M1 g0 `Additional Details
Job Available: Immediately
9 T  E/ r. o4 a5 u2 z' {Bonus Plan: Yes
) h; x/ W+ p# ~+ OWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
1 a  }6 m" g4 tAccommodation: No
, [2 R$ z$ ~# B( d6 w' S2 HManagement Position: Yes
- _; \6 u2 K, q" O# fEntry Level Position: No
Industry Categories:Hotel/Resort
( i; a5 w4 f4 Q; E' U1 mPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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