Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
* H( b- I9 l) W+ |. [Date Posted: 7-Dec-2012
$ p8 M" ?3 N7 z# Z- ?. DEmail: whg7104@whg.com

Job Details
* y! h8 u) u5 e* b! d' @, zJob Description:
/ p5 k! c5 S3 @9 f! m. e! B* KJob Responsibilities
5 m5 k8 r% o8 N% v9 Y9 p: a•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
% B6 G  o! U3 ]! p$ ?! Y" G; A9 P•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
4 h; a: {  \1 l5 F& F; x# I/ Y( [, w•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
! V8 e& }9 x3 q* Y. ]! E9 A•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
" ]% {" s( f' J7 j! R•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
! `" H+ N6 o( E•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
& V8 Y9 j4 x' C) h1 E* Z1 _* N4 q•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
! h" `3 w* a3 F% j; r
Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
. E/ `+ C3 F% A+ z/ ^/ {: ?• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
' ?' p9 [% O3 o- p6 |• High level of creativity and innovation;
' j7 }- R* D" v& N5 k8 _, V• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

! Z5 t5 V7 f) v/ ?; w# }+ dAdditional Details
Job Available: Immediately
Bonus Plan: Yes
0 c1 `" w: Z2 I/ }7 e$ ^  bWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
, t; }& u" O  h2 x& gAccommodation: No
1 p+ a- j- |3 C' j  n' m" J8 AManagement Position: Yes
" c* w4 b. d+ U1 g/ X" IEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

+ [6 c. S. _8 [/ ~