Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
+ z" ]1 o' L3 m" d% s$ l9 GDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
; W! Q4 t7 X& k( DJob Description:
. P. e" m7 V. i8 N( VJob Responsibilities
  C: S7 Z4 l- x6 ~) H6 @5 S•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
5 V% l6 V8 a& c4 s& J•        Oversee hotel security requirements.
5 @. s$ ]7 _0 f" U  E* ]•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
( ~% l- ?$ U2 u2 i•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
: t# g& S4 r6 C9 t•        To communicate effectively with other Departments Heads to levels of business and type of business.
7 A( v( |) K+ ^% f•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
+ i9 s9 c6 W/ Y•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
% C2 v& Y0 w1 r1 X8 q% q- U•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
7 J6 ?7 @7 ^3 H& b- T1 N) s7 r) ?% C•        Perform 3 month and one year evaluations and/or when needed.
4 L1 a4 I& ^. G' R7 a/ ~•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
4 w* N" P% [& x! Q0 ?, [. m•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
1 B4 H8 E  f' |1 H) M•        Handle any issues dealing with high speed internet in guest rooms or business center
. z% D: c4 r8 o•        Maintaining front desk floats, and FOM float
) ]3 A1 a0 ^( F* l7 T" Z$ N•        Any other tasks assigned by the General Manager
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Requirements:
. q/ E% ?$ b' c) ], d•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
' v- |9 L; m& K2 `" ~  N• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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1 @" i. n1 G) M2 f5 V/ HAdditional Details
Job Available: Immediately
8 z2 X: ^% s4 v3 L- g) Y1 CBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
* |0 R. o' X6 K5 tEntry Level Position: No
Industry Categories:Hotel/Resort
7 T+ c$ g" E. E" K$ P0 O1 [3 y( e& EPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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