Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
" |9 v7 }, L+ b, LEmail: whg7104@whg.com

) @* z4 P- I* f- D, L0 rJob Details
Job Description:
  [7 }2 I& D) M% C' uJob Responsibilities
1 T" s) K/ e' q4 P* Q•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
, ?; T  F( @2 Q, p( r•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
) f5 u% G8 |8 \- h& Y& c8 H, [. J6 a•        To maintain or exceed the established standards of operation.
- V) L! v9 T$ }& ^8 N•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
7 M8 U5 I4 a  W" w# C# ]•        To communicate effectively with other Departments Heads to levels of business and type of business.
( }5 L9 O) R& Y3 z2 v•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
" @6 s* ]9 ?- ]9 T4 _. x•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
+ l, {; {5 M; l# x4 Y' t- ^•        Weekly scheduling of the front desk staff.
' u7 b" r/ C' W7 {3 j0 Q; }•        Manage rates on a daily basis for short and long term.
9 b- J+ B0 C; Z•        Perform 3 month and one year evaluations and/or when needed.
/ Z1 e3 ~* s6 [* `8 Z•        Leading and coaching to provide exceptional guest service.
+ ]" q  u1 d( Z, l6 ^+ Q•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
/ Q; _# Q+ @7 T1 X! W•        Handle PMS computer problems in each department
  ?8 [: w& n0 x; p6 I$ v! L" T•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
5 L- u( Z% G: L" _1 k' b; T5 o( r•        Handle any issues dealing with high speed internet in guest rooms or business center
3 P% h* R% [6 D1 L•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

5 I- E* e7 ^. t! m- wRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
; r6 [1 d7 N" y/ f, b3 q# I  \+ i4 }) i• Ability to deal with all levels of management, staff and businesses in a professional manner;
9 I3 ]$ ]2 d( h0 e/ J• Ability to lead and develop;
) A3 Y  N& m' _1 y# @• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
, C$ M/ q& z6 N* A9 [# K• Ability to work within deadlines;
8 F! j+ o1 T. z3 y) n. R5 w• High level of creativity and innovation;
$ h2 [& I! U: ~& P- M• Proven ability to manage multi-tasked assignments;
, F) z6 I# t) v  |' l) N* [• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

7 @9 z4 R. r/ _/ n' _# YAdditional Details
Job Available: Immediately
Bonus Plan: Yes
' M: N2 e$ K7 l$ NWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
  w4 u$ K, U' p. h; JEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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