Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
. V$ v$ ]9 K7 T/ NDate Posted: 7-Dec-2012
2 @: t) o0 {0 I) _4 _Email: whg7104@whg.com
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: m) L* |9 b/ n4 VJob Details
( I+ A0 y) k) k- Q' F5 BJob Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
. r) }- @& g6 y3 \/ c  _•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
3 t! o6 e# M7 b* H•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
7 X' D5 Z1 C/ q* G5 _: Z- T•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
7 J3 b$ p, Y8 b& I•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
5 n7 O3 [& e& ^1 [7 a) j& e; M& d% a•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
9 h  ^" t  Z' l) [( Q# R1 L- ]•        Maintaining front desk floats, and FOM float
0 X+ y. A1 C# \" [•        Any other tasks assigned by the General Manager

2 x- J7 A/ c; o) k/ p4 w- FRequirements:
7 q: I' X  n' F2 F6 o3 I•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
4 H8 P/ Z- ?& w: E% o• Ability to lead and develop;
% i; V/ D0 F' U0 @: y0 X$ W• Background in the development & execution of business and operating budgets;
# E9 l- S2 S# f1 ~5 T) M7 f• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
3 C5 [2 U: u- \, s; f7 n, i( K0 f• High level of creativity and innovation;
2 `. t; d: y2 W0 V) B1 g1 j• Proven ability to manage multi-tasked assignments;
$ m7 d- \% |! B5 s. q, S• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
% v" L8 ?  s7 ?Job Available: Immediately
" l1 P7 d7 r( @) k" lBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
: J1 v+ d4 ^+ S- ]" c2 f: ~8 o1 bOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
" C. f7 [' W$ C5 G4 P: B& WIndustry Categories:Hotel/Resort
* K' ?8 |2 y  `  zPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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