Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

1 G; v5 {2 Y; w# |5 V5 jJob Types: Full-time, Permanent
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6 B$ H! E# B* k# ?# [4 ASalary: $35,000.00-$42,000.00 per year
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9 F, G1 q3 F2 K) `Job description

0 D' v4 c' J4 }( g: r2 MRequirements:
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. X0 [7 h7 [3 SCarefulness and Accuracy about data checking and data entry.
) [* P" m( y1 M+ b8 iAttendance is key factor
+ T% |/ w( i0 ~4 S8 T, V+ UMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
# f. b8 B, m* f1 ^( A- d7 e6 FTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
7 I6 C8 t9 K) AStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
5 K+ q9 e& f$ l2 t* U0 T3 Y- ]statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
$ W! p4 u3 o2 e9 H; C- cBilingual in Mandarin and English is required

Job Duties:
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2 |* f. F8 ~  s% ]( P+ oOrder Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
# W% t0 W3 t  h' L: F# wCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
8 J7 a; u$ E& [: lCommunicate with warehouse if there is any special request or Inventory Shortage
+ k* U  f5 m) c# b0 I* ]0 qFollow up and report about order status
/ P" @( b. i% {3 \& UEnsuring the safe and timely pick-up and delivery of shipments.
8 @+ y  V! {- u8 E* W9 j- u/ C6 qAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
' G* v  x- W/ H! t7 G. w; ~Submit ASN and invoice on Customer Portal in Time Manner.
, n; K* K- ?2 f9 ?- N( kSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
8 C  c- h, f7 t/ q8 _& n1 U8 xCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
1 V0 X( c. F5 Z0 W6 e- wproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
* f: s! h* D9 B- L& Y5 d3 }Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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1 }4 A4 @3 P1 X. ]7 [# j% hOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
& n6 Z  Y- J0 G7 [Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
3 O. v, Y& x0 F9 ^' V" _5 U5 NWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
" s# v: R: k( fAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!