Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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9 k# Y0 C4 }! J6 h' e* y! K- d4 u" gLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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, s' q* _/ o3 i! H0 U' ]' j0 a7 AJob Types: Full-time, Permanent

3 E" N  `6 u5 m" @3 XSalary: $35,000.00-$42,000.00 per year
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/ U2 f6 [+ j8 n& x4 p. G4 kJob description
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( [+ J* U( M" `. BRequirements:

# \. |6 p9 D4 |: J* P5 j4 jCarefulness and Accuracy about data checking and data entry.
; I. F% T5 i! x+ U. ~" d! S# FAttendance is key factor
5 }- {6 ~9 v8 p# HMust be detail oriented with the ability to multi-task and strong time management skills
  j+ `; k6 _1 H# y: \. Y) `Thinking and working logistically, responsibly, independently, accurately and timely.
! D0 z+ {1 X) c$ n$ |8 @: ^Excellent written and verbal communication skills.
- B. k- h$ I2 `Teamwork request - Works well with others and independently. Work needs to be done in time
- S* k2 V5 |# T. k6 a9 E6 Omanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
1 Z) D! `: J! U& P8 ]3 \+ dStrong Excel skills is required.
Could handle high pressure work and cold calls.
$ }/ t% j# Q9 j; UWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
# Z" i4 T6 `, B" k  D! K. J( estatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
1 }. U* m- X, e. D" F* D& VOvertime may be require during Oct – Dec busy season.
) s9 m. F  M1 a& H! FBilingual in Mandarin and English is required
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, n- x" w$ G& ^Job Duties:

Order Related – Time Sensitive
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- I) r- i3 t: rOrder Acknowledge by email
Print and Review Order Details according to guideline
% s7 R; M7 `' N9 v! _4 I5 YCheck Customer Credit limit according to guideline
+ Z) ]2 w' e- y! eOrder/Data entry Accuracy in time manner
# n& L$ m* B9 w2 FCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
% B! x7 H: S7 m8 H1 C2 G, yAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
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* M% U: Z3 Y$ l! w3 j6 Z- \- B4 U" r9 q' XSubmit ASN and invoice on Customer Portal in Time Manner.
' ?0 n8 [8 y' iSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
% P/ q1 O* [: \. f% `- p1 qCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
/ _& a( J, i6 q* Q- cProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:
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, B* J* d8 ]) E( T+ p" E0 }# ORespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
" J/ t) N' L( KWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
! \$ p0 ]' H$ J. DUpdate system with Shipping information at order level
8 _6 m& ^4 D. J1 }Assist Auditing’s request for Order Processing related procedures
# V/ Q* h: a+ C1 l: _Customer Service and other duties as required.
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Expected start date: ASAP

! _5 [7 T6 W& \3 R- _! tPlease email your resume to info@hapetoys.com, thanks!