Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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- G) e% R( n8 P0 C, c2 E2 DLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

. V# f8 |1 H/ c: Y. j& A$ oJob Types: Full-time, Permanent

: U& |/ w9 @8 C. M) M, v" M$ [Salary: $35,000.00-$42,000.00 per year
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Job description

6 Z* v( c  ^2 U- z( M/ {Requirements:

Carefulness and Accuracy about data checking and data entry.
5 U$ K. `9 W' P2 `' R4 W4 |Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
4 W% X, V  R- H5 P6 e8 J" n/ ?Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
3 Y) I" v. d, b: i% P' lIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
$ Z: K) ?6 I& M  K3 r  WWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
! L) [4 c0 Q. l/ C0 Estatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
, a$ k6 n9 w( x" w7 |1 }6 R+ UOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

/ h  f: O* l$ |1 @  m: qJob Duties:

9 k  `& y+ [& _% rOrder Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
% d+ I8 V) D" i) e1 k. NOrder/Data entry Accuracy in time manner
5 Z1 s' \  q) O# X! T& c4 k  n6 Y+ M( VCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
, S: t$ S3 S3 u2 ^+ F; A0 vFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
1 j( ?$ j+ N0 z' _0 b5 S  n; Kclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
3 I$ l! V& d# i  S& f! ICommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
( h6 ^1 m5 J& U+ X' m( C2 Bproduct in transit and missed deliveries with account representative
; y8 ^) n# V7 RSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
* j; y9 {8 ~7 v! H& F8 }7 e6 iAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

* n* V( ^  I1 {4 {; h' U* _Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
6 Y, d$ x3 N3 D  M5 N* pBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
% N4 s, N# f0 y8 z: [Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
- U5 P; ?( e* EData Analysis on Weekly Sales Through Report for 2-5 key accounts
! C; ?0 N" s4 j( vUpdate system with Shipping information at order level
2 v2 c- k  P5 Y8 c9 h. i  cAssist Auditing’s request for Order Processing related procedures
% K. }# Q  K) a2 `5 WCustomer Service and other duties as required.

: b" D! U* ?$ y' K" f4 LExpected start date: ASAP

! L- H( K& w9 oPlease email your resume to info@hapetoys.com, thanks!