Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

$ T0 f  q; z, S# n) x+ \, DHiring Position: Order Processing & Admin Work Coordinator

4 v& Y5 X2 P( _" `" |5 \Job Types: Full-time, Permanent
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4 ]- v# @/ l4 n# ]+ O) H2 w: p7 ySalary: $35,000.00-$42,000.00 per year

3 X. J) B, G% L4 s% EJob description
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Requirements:

, s/ q( \8 V: k5 j+ j! @Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
- E; T, ]5 p! g1 n' _. h  IExcellent written and verbal communication skills.
9 V7 d7 \0 F, |8 |6 X8 o4 J  }; MTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
+ H0 k% z! A. UStrong Excel skills is required.
Could handle high pressure work and cold calls.
7 l: s3 e- p. b" D( n0 wWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
5 I# [5 x9 ~! @) S9 i. m1 v( ~3 uOvertime may be require during Oct – Dec busy season.
3 e; F$ H6 {( d2 ?5 X( [Bilingual in Mandarin and English is required
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1 o- a/ ]& N5 B9 S1 {Job Duties:

Order Related – Time Sensitive

Order Acknowledge by email
; |# i( E* j2 c* X$ ]1 iPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
# b0 P# f) k4 E# YOrder/Data entry Accuracy in time manner
4 f1 {0 a# x  H/ ^Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
! _+ J; `# O* v  _# I4 ~Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
2 }4 l+ y. k3 `closely.
Submit ASN and invoice on Customer Portal in Time Manner.
0 Y6 H# A' }; ~: ^/ P% S1 z+ KSubmit weekly inventory update on assigned Portal
4 t0 B' l+ N- w% MCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
; o5 f# P6 k9 p# o* }' hCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
. y2 x9 k- p" {, {! Jproduct in transit and missed deliveries with account representative
) r% n, q; p. E8 C6 S$ i) ~4 nSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
6 W2 v; w% Z$ Q: @7 m+ ^Processing B to C orders and update tracking information in time manner.
! c4 ?6 y, b  v& o1 x. V. ]Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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- j  S4 \8 Z3 s) _# V, T, ?Others Related:

" s; ?5 Z8 d+ F, i( yRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
2 N' m/ l- X7 t5 p7 }7 \% sBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
+ f  I7 D6 g4 xWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

9 H( z0 U% T1 L: r9 C3 c8 c* [# ]5 LExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!