Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

6 |/ C0 d( J' `" q/ nLocation: Sherwood Park, AB
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- `! w/ N% f: n3 s7 n9 _# AHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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( T) B5 ]( \, c/ ^/ oJob description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
( ~& k" ]. P* \  VExcellent written and verbal communication skills.
: W' {$ U. X2 F7 G3 wTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
5 ], h( N, g% g$ E. rStrong Excel skills is required.
) p$ {, ^! L+ ^" ~8 C: p2 jCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
# c' A% U. I# B1 A  ustatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
- V" x4 T, b, N" n+ g8 F7 R! N: w6 MOvertime may be require during Oct – Dec busy season.
) q# p( T# A2 w  i! q, L# @3 h+ YBilingual in Mandarin and English is required
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Job Duties:
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; Z3 }' P' n: O. C' JOrder Related – Time Sensitive
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3 f- ?9 u- ^' {- ^Order Acknowledge by email
5 L, {8 }0 `* W2 YPrint and Review Order Details according to guideline
% U7 y+ w# V/ o/ u+ _6 uCheck Customer Credit limit according to guideline
2 R  @3 i  p; ?+ ~Order/Data entry Accuracy in time manner
  {4 O3 t0 `- a! p, C+ {4 fCheck order Accuracy in time manner
Charge Credit Card to approve payment
/ _. W; ^1 C3 f$ H! @Send orders to warehouse to process
+ _1 k  _6 R8 ]! gCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
4 M# |" w$ j9 c( F. z7 J" M; DReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
+ _! t% R8 }2 C" C9 pSubmit ASN and invoice on Customer Portal in Time Manner.
6 v! F/ D5 h8 s4 Z: |Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
& S" [& I- A' S! J4 m& SCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
" `0 ]9 N0 n( AProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
4 F1 g2 o/ j# [' \2 J, g. m4 tEDI accounts related work and others as required

Others Related:

0 X2 l' a7 f, mRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
5 b: x& M' x* _% U& iWork out Weekly Sales Report
% y( ^  d& ^% J2 kData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
; }& G  a  Q! j. U' }Customer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!