Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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/ l$ L  @% S% R& L# a0 qLocation: Sherwood Park, AB

3 |# |* P8 P* P2 @! E5 X( ]: RHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

( `2 B" p" b; _- O# G# T( EJob description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
1 ^, K* g  M+ k9 k4 h) iAttendance is key factor
  M4 w. K" {: [2 W* ?- OMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
; c, k: X) D3 I6 U3 \. o. R+ `manner.
- e" W+ N5 D7 YIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
0 M- k9 E# n0 c) t+ sStrong Excel skills is required.
7 y. h) }9 }5 K( Z3 K, H" zCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
  p1 G& ~7 |" Y% m2 \# XOvertime may be require during Oct – Dec busy season.
9 L% W( B+ i7 t( T/ T: b# b7 l0 dBilingual in Mandarin and English is required

Job Duties:

5 A/ V' s& W& c) Z. [Order Related – Time Sensitive

2 x, _9 s. b- D0 ?1 x3 COrder Acknowledge by email
Print and Review Order Details according to guideline
1 t9 K3 f) r+ _4 h. ~+ SCheck Customer Credit limit according to guideline
; T! E2 n+ W: x; LOrder/Data entry Accuracy in time manner
- ]. b7 u& w0 A9 f6 ?9 ZCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
& F* X4 Z) ]8 xCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
1 {. t9 E- k: P5 s, R/ i$ GReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
+ k- V; |) h) d9 y. B$ W, N$ ]Submit ASN and invoice on Customer Portal in Time Manner.
' Y1 y7 J: u$ RSubmit weekly inventory update on assigned Portal
  D& q: w1 Y. J, ?Check Customer credit and fill backorders accordingly
* \: s# n5 m- {- _2 C1 e! p' aCommunicate with warehouse for shipment shortage
: F! R+ p/ R; Q, Y$ h, @Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
, W7 G/ N3 A4 a% iproduct in transit and missed deliveries with account representative
% ^# W- q; o9 Y* a; Y3 PSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
" Q* ]( A2 y# d1 kProcessing B to C orders and update tracking information in time manner.
: ]2 b. l1 K$ P6 Y/ SAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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6 i4 U: G- R: B9 s: {Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
# L2 V( F. q  K2 f' aBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
- m$ G" ~5 O- }4 ]: M( LWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
2 j$ t" @2 ?4 wUpdate system with Shipping information at order level
7 \/ @& q) C, s( W1 I. u0 y" ^$ l% _Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!