Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
1 S% d' ^; s, v. @- E! A
Location: Sherwood Park, AB
% a1 ^) X. N, H
2 t# V4 U7 K& K8 h4 d% ~4 pHiring Position: Order Processing & Admin Work Coordinator

4 y) n  j7 b' s% I" t  mJob Types: Full-time, Permanent
: f- v' z; L9 _: h! _5 i
Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:

9 u6 C$ {& r7 Q/ V: k8 O& V7 TCarefulness and Accuracy about data checking and data entry.
' P; w5 W/ A% M; `: q/ U4 v* |1 WAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
/ v* O. ]3 W, ~, B/ J0 E: GExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
7 e: v" Z1 I2 M* X2 V" ^manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
1 R6 }/ p1 |/ Y% UStrong Excel skills is required.
: K$ e, W/ b8 J/ z+ t- g* wCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
# F9 r; B8 R, c3 bstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
- w3 \4 {, P/ T" a, n: ]
  G4 }* a" O8 |Order Related – Time Sensitive
$ J4 k; j4 L* d; o3 e+ ]) u( t
Order Acknowledge by email
# y: H3 z0 [2 p. a$ g1 u$ R1 i7 lPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
5 A- f4 {. t) }3 c7 ?* Y& qSend orders to warehouse to process
# D( M! u* Z- T2 PCommunicate with warehouse if there is any special request or Inventory Shortage
, l6 H: V& J- I' \. C8 PFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
3 x# ], N* t1 }) Z  u$ P! }! CAddressing and resolving shipment and inventory issues independently
& C7 S& K" u, [. I; r3 x( GReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
0 I7 ~. K/ F" Y4 D- C. Pclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
3 i7 W$ J$ }9 b, R# z$ S0 ~4 @9 qproduct in transit and missed deliveries with account representative
  D9 `; P9 n, I8 R5 j$ |  s, m8 k" [Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
( t  Z( m+ T, L9 LAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
$ x3 M* p# J* D" a5 ~1 J
Others Related:

/ [2 ]* I, y. X. S- h3 b/ HRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
, q7 ^7 i* e6 g: E1 {Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
  w8 a$ l+ A+ j9 \6 d* G% w  dWork out Sales or Inventory related Reports on Monthly Basis or others as required
2 m: p9 D- X; K9 U# TWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
5 ], x9 n+ d; ^! \Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
2 K! ~% |! T! [2 VCustomer Service and other duties as required.
* n2 a5 I* J8 n7 A8 A  c
  M: s$ ^" O5 S" i0 A( cExpected start date: ASAP
* v1 n7 h) h0 g; C
; Q! X' T5 A$ }1 K, ~+ S) }Please email your resume to info@hapetoys.com, thanks!