Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
2 B  M8 N3 F$ A9 n) xsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
6 |4 L$ }, M/ p- Ncenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
. b8 }( R5 d) rplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE

' Y* W9 W8 R5 j  eProvides technical support in the division for computer hardware and software.
8 E( g+ @5 T5 L2 aTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
1 M- L5 v5 A( M6 Obe assigned.

( f  @) G. ~% f1 x' v# B• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
& Z+ A8 r6 {4 \% vinstall PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
+ f; P- K2 g) z' H  e. x• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
4 q$ d) H6 T: P- W/ l• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
$ t6 M0 }8 i7 i$ F6 G7 C• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
' z2 R# K* r, [7 Z. R9 L8 h• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
2 i+ ^( u% t2 K! y; R8 {) m• Provides backup support to other IT professionals.
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. Y' H: `7 j7 ], t/ L+ EPRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES
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' H* K, R, H- ?! n8 l- Z, Z8 ~• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
3 U, f4 V/ s7 h5 F  P• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

2 l* _9 ^* i' c1 U. z) XEDUCATION and/or EXPERIENCE
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: W1 J; ~+ x& \: R" L+ @- i+ v- C8 q• Technical certification, with a minimum of two (2) years technical support
# H2 s. C5 Z3 i" {) ?. bexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
0 a* I2 Q! T& P2 ^5 f4 \imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
8 |) @6 s9 }5 o, \  iservers including fax server systems.
) c, f: e" w: B  j! E) K2 A• Knowledge of help desk operations, software, databases, and Visual Basic.

% H+ P5 s: d6 W" Z( r& F0 LPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
8 E& ]& ]! J: q% aby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

' B8 J9 @6 Y4 g9 {* o8 tWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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WORK ENVIRONMENT
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) _6 ~; \5 t& Y2 z+ y3 \3 mThe work environment characteristics described here are representative of those
4 g+ H( I* k/ |$ Gan employee encounters while performing the essential functions of this job.
  ^0 E0 A  ]) ^. @1 d+ tReasonable accommodations may be made to enable individuals with disabilities to
1 C' v. Y9 G3 d7 D' i9 S( O8 U7 ]perform the essential functions.