Client Services Representative - The Business Link

又见炊烟

The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

* z  w9 s+ n0 ?  dOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

7 @# N- v8 m' D1 J6 P) ^* MWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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6 n$ X) D7 ]; K. wPosition Summary

. N* Q# C5 ]; Y0 q5 w1 m% _  ~. ]& E•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
$ ?& i3 D- N/ ^8 J! h, V0 X5 y•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
; j2 c% G8 r3 g0 e3 C/ B•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
3 e) r9 h: k/ r0 ]% {•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
6 z- X- x( Y$ ?) U8 P6 T8 l•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
. I  M3 g9 J+ }) ]' h3 ~•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
( O% n2 y( K' f) s4 u* G" L•        Arranging catering for various meetings
! y# S' z1 F5 ~2 }; ^2 s' |/ J% s•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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Education and Experience

+ i3 o! s; X2 ~! Z4 o7 B/ W•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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- J/ w: [' r& K  `Skills
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        Strong work ethic
& E' w, F3 X+ T3 f        Professional, diplomatic and  self-starter
# E; o) [' [& `% A3 @; z! h        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
1 J& D7 w) g+ h        Ability to effectively communicate and build relationships at all levels of the organization
% [" m5 n% T3 y) d8 k% U0 D' g        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

: Y/ k0 X5 p  \( DA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.

8 v9 n! k, U% B6 iIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
( h: j( y5 Z. [( LThe Business Link                               
8 @& F! k* O6 @$ O* H3 Q* x; l1 d- P9 V100 - 10237 104 Street NW
- [' v  ?5 p' H1 I5 V: ?Edmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca