Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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. K3 Z4 y6 @/ jOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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- o" o2 G# G( w7 p1 H: I7 QWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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. E6 L5 ]* r, \* F& [" q$ v•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
0 ^4 \% w5 ~* b4 L( v) v$ u•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
1 C, K6 G! y5 H# C6 X- p6 y! r•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
5 D+ O' ?! s# l. T& s•        Keeping accurate tracking of client interactions – data entry
, `' Z: d# R0 k$ l# D•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
; x, ~. p. B' V% Z8 p& P4 j0 i# P•        Opening and closing of The Business Link Office
2 p: \3 `5 ~: o9 B2 m•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
/ L5 B5 m* Z( R- C/ H  `•        Other duties as assigned.
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7 ]' w) {- M2 I. [- D' d9 `/ pIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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- {2 ]* R7 q/ m9 WQualifications
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Education and Experience
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* N# f9 T& L1 M% r•        Minimum 2 years of Customer service experience
# ^$ `- `4 e3 @9 m•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

  I. f+ ]1 ~/ U# `# `: PSkills

        Strong work ethic
; q% D: q: c2 c" N6 A/ e4 b9 W" Y& x        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
& {3 h. K! x. w- A2 F8 N        Problem solving skills to define problems and recommend practical solutions
! P' s( t9 |  t# F. S  [3 b' w: A. S        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

: v1 E; t& p8 s9 ^! r' x* F, WA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

+ D7 @' ^3 b* @& sFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
7 i/ k: `/ P3 r# e8 ~2 B; ~- AEdmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca