Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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4 W5 u/ S- `0 O0 `% AOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
) S+ x9 n7 I) p0 f1 w•        Promoting TBL products and services
8 @4 i8 f# _! [7 p. r5 o•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
. z- S3 P- J, ]: l6 V$ `& N& k& u) H•        Assisting with administration of the Guest Advisor Program
# a9 o* N  y6 V. g- j& D•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
+ s/ |6 P6 b2 m3 o* q4 {3 o$ f•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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; O& n' _  v5 T6 z* t" P4 e/ KIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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Education and Experience
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4 Y1 Z  n/ ]( j4 f•        Minimum 2 years of Customer service experience
, ~  Y9 \. Y+ M; t$ f•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills
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        Strong work ethic
+ b! n. p! X6 I- y5 g8 R        Professional, diplomatic and  self-starter
1 e; u2 e9 S3 O) I2 I        Strong proficiency in MS Word, Excel, and Outlook
& A9 n7 ]7 A, s/ t8 a3 u        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
! L! ?0 F2 ?4 v& {, G8 a        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.

1 Y0 y" I* I+ _! \( N2 Z- U0 RThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
( q# k, h5 {: x% P5 @: rEdmonton, Alberta
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6 J" y) f4 T: V/ b( r( dE-mail: kevin.ramnarine@canadabusiness.ab.ca