Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
9 y8 b# D/ z1 j9 ^3 a5 S  l•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
8 G; r) R% ?& L•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
: q+ z  J* k: C! f4 d) T$ a•        Accurately processing sales and performing daily cash balance
7 R6 {) i+ w+ ]! t: ]6 X" j•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
3 ?2 a. v0 e% K•        Arranging catering for various meetings
8 O$ w8 @) X. n7 h2 M. r2 F3 Z& e•        Opening and closing of The Business Link Office
) l+ d  y. r+ t) D6 u; j•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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: d8 t2 }( U4 y# f& b1 o3 `8 l% Q+ kEducation and Experience
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•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
% G$ l/ u5 ]2 D% U/ a' A( P  S•        College Certificate or Diploma in related field.

6 j7 R$ u0 t* ^# YSkills

        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
& o/ u$ b4 U+ x; P        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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9 t6 T2 d4 m+ K0 tIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
( _  G1 S  P8 w2 T' ?$ q/ e# ?100 - 10237 104 Street NW
+ B$ G) x. [, t$ ^Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca