Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

" t) ^6 s  }! TTechnical Support Representative
4 b* J4 d9 [+ Y+ r3 ?Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
% w1 f7 e8 R2 Z* S" A7 p2 \•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
4 [: |/ H7 \6 {, K8 x3 I; O% l•        Managing customer expectations
8 N& [- _  W6 }$ g•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
) z% i3 v0 j: z( Z, s7 H•        Low key software development tasks (not a requirement)
1 B) \% T. Z+ e$ ?% X•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
; [& G3 J' Y, y9 I7 a•        Site services worldwide
$ _* b- J7 Y4 o+ E$ G' p0 @( L•        System training
. s* q6 R) S# t7 k$ D•        Communicate and translate client requirements in Mandarin
4 m: M3 d. E  ^& H" D•        Work evenings as required
Skills and Knowledge Required
. S9 ?* \  X4 u0 q•        Customer service skills
8 [0 l* z0 P) l) m8 C3 D•        Technical writing skills
) v6 Y6 _7 K% H- U•        C++ development skills
1 \5 @, V8 i( `0 y4 E; ?5 L, C3 d1 Y+ N•        Software Trouble shooting skills, or the ability to recognize external issues.
9 E- P2 P; E5 ~/ ]* Z•        Network trouble shooting skills
•        Excellent interpersonal and team skills
8 s7 g9 ~, w1 W/ J' N. R! c$ f•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
5 _+ ?+ B6 P" |8 E•        Ability to communicate fluently in both English and Mandarin
7 z, _, Y' ^0 m( ~+ f2 o/ D* vExperience and Education
•        Technical degree or diploma
9 v% _" b) Y3 ?% [•        2 years experience in a technical support role
. d$ t* i% z% ?5 Y+ Z% z" hMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.