Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

0 B% a7 W8 s8 L/ }1 Y
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
- N3 M$ a+ o% x# r1 v3 D5 K3 \•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
' ^5 ]6 v1 z) p% _. ]7 W4 O•        Phone and e-mail support for internal and external clients  
1 A. [; v3 [0 k3 a•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
& Z' f+ M2 y7 Z! ]: a& J•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
0 G1 ~# w( @! a•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
7 [, v4 b$ }5 T( [* f# m' ^' M/ V•        Work evenings as required
8 g# Y( \- |3 I2 i. F3 H& i% V* ySkills and Knowledge Required
•        Customer service skills
0 W4 d! \# u) O) o, U2 V1 _& g* ~•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
# `- U0 U' _& E•        Network trouble shooting skills
•        Excellent interpersonal and team skills
& @+ R7 T; N# E  R1 R0 A8 f! Z•        Comfort dealing with multiple and varied assignments
9 D/ a: R5 e3 E3 N2 _•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
* Z3 R$ M* k9 o4 K•        Ability to work independently
5 l  M, q# m: I0 E- H. H•        Ability to communicate fluently in both English and Mandarin
: b" f1 y" O& m' fExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.