Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
# @# [" g2 m) K) v) jContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
0 `6 t& r7 k, v5 i; h
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
1 r: P4 \) o0 d; |3 E•        Installation, configuration and trouble shooting of software for process control
+ \4 {. k: p2 R! ?•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
9 B2 o2 `6 J  T•        Low key software development tasks (not a requirement)
1 r# C$ H) n! ^: Z$ a•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
" U- o1 x# C' S& O! @0 f•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
$ L0 W9 e, ~1 L( S9 c# ASkills and Knowledge Required
  o7 Y# }( U, x# k5 Z  ?•        Customer service skills
•        Technical writing skills
•        C++ development skills
$ O0 |/ _& d( Z" B! T! c- ~•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
% W* M$ T  T/ f7 f' J( F•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
/ |5 e) _( [/ O) t! @, p+ `•        Ability to work independently
/ M& F; ?4 `6 L& u' @•        Ability to communicate fluently in both English and Mandarin
& ]  d3 `: J. u$ K: hExperience and Education
* O6 H6 C+ T: D6 E" l•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.