Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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" M7 |1 [7 W1 f8 F' n8 B+ m( ]/ NTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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/ F+ f- T, w; s# \$ r% }: IIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
% o  T2 q, k5 S4 o0 O; q2 @•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
, U; ?6 r( d/ L# }, D•        Managing customer expectations
•        Documentation of technical procedures
& q  i& J+ V* k3 N4 [4 L, @5 @•        Trouble shooting client network issues
6 l3 n% E* j6 m. l- @•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
# e# I9 \$ j7 ^/ |- {9 d4 v4 ~Skills and Knowledge Required
; Y  ]1 A  e/ |, M•        Customer service skills
9 }5 ^; K7 ]" h) Z$ j$ v# b' B•        Technical writing skills
% O7 m0 u9 D8 i. ^•        C++ development skills
8 R) |; B5 ?, s8 F. h•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
8 A$ Y$ r" L: \7 U: f•        Ability to communicate fluently in both English and Mandarin
Experience and Education
5 v' f/ Z: h; |9 B•        Technical degree or diploma
, K5 {0 z+ `3 Q# b$ O* t•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.