Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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! a' c5 e. A2 R+ R6 OTechnical Support Representative
3 W; S1 i9 r# ?/ C# u4 [Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
# Z4 ?9 ]5 p& ~8 i, W% ?& e3 ~Position Responsibilities:
% T0 [$ @' s* Z* @0 I7 I•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
( g, r- A$ V3 }& u2 P•        Trouble shooting client network issues
•        Optimizing system configurations  
, B* C3 a& w) _7 B2 d% ^( W•        Low key software development tasks (not a requirement)
/ j$ y* J9 t. D' o•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
5 ]7 j( i7 j+ e: ?6 b, M/ t, M•        Site services worldwide
$ y6 S; S! i% Y, f6 w* T6 v( N•        System training
; T  @3 ~' J2 K( ^+ F( j8 z•        Communicate and translate client requirements in Mandarin
0 I& Y% S$ S2 o1 f& E: u+ X& |•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
0 `' l+ I* I/ E•        Excellent interpersonal and team skills
1 M6 m2 h3 E! o. h•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
, u1 w9 l+ h5 }1 s8 k& `•        Ability to work independently
( e9 W; T8 M  l•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
; Q& j: b, t0 A! E; U7 a7 X4 X- k•        2 years experience in a technical support role
7 l$ {* [8 t, CMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.