Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

6 ~+ H, v  {- V* }
- t8 k3 c3 A6 J- l/ XTechnical Support Representative
/ n$ f* P4 z+ I! }Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
$ M1 _8 B: a; F* w. O7 k% l  t
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
2 R* o6 z* T5 m•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
0 O! y9 {. R7 `$ q' h/ |•        Managing customer expectations
•        Documentation of technical procedures
8 ^+ R1 J0 F6 B; C" w) J•        Trouble shooting client network issues
1 p6 Z$ L# K' i0 \+ a- t( {. N•        Optimizing system configurations  
0 N( n7 [5 S6 C' p4 E/ L# e: H* h% `•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
; y- g$ e: k, `6 f( U2 E, i0 V9 X! v3 p•        Involvement in the development and design of a trouble shooting tool for client.
/ M5 u6 U( p( A2 s" R5 N•        Site services worldwide
•        System training
# V7 t6 T- ^6 t: v•        Communicate and translate client requirements in Mandarin
6 W! ]9 ?9 ^  F2 h•        Work evenings as required
Skills and Knowledge Required
7 k+ \/ X$ k: x" F" o•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
8 U2 c& M/ a  H2 C% Q•        Comfort dealing with multiple and varied assignments
) h: o1 q! H( Y& c•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
7 W# B: Y8 X" v. u; J" g•        Ability to communicate fluently in both English and Mandarin
Experience and Education
5 ^6 W, @# y, w" n. {: y& x•        Technical degree or diploma
3 k6 \: |* g: r! K& Q' Z! K* t•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.