Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

) r9 }- \7 ]. TTechnical Support Representative
: k+ u$ j$ a& g( E6 B+ VContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
% V, A' F9 r) u; Y& p$ l
# B# `1 h5 G+ E3 ?; {If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
. Y3 B( Y6 _$ N. G) {•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
7 t2 u& g/ T1 }) W9 A  k' s•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
$ F( `, B# f0 h$ n5 S- ?& U•        Documentation of technical procedures
& f  p% ?3 x6 p9 C6 `7 _' A/ ?•        Trouble shooting client network issues
•        Optimizing system configurations  
+ c4 p, |" B* p$ m•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
3 Z5 {" @4 c/ b•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
0 Q/ v( S. h2 A! u) P•        Work evenings as required
# [( g; ?, }' `$ DSkills and Knowledge Required
, c" I# Z' P( Z. Y•        Customer service skills
0 `3 ?0 ?7 S) x' M0 @•        Technical writing skills
•        C++ development skills
: W7 [' `4 `3 J4 v•        Software Trouble shooting skills, or the ability to recognize external issues.
$ r6 q6 P* ]' I6 w1 A0 z8 _2 V•        Network trouble shooting skills
  W( J+ g8 G& h6 R•        Excellent interpersonal and team skills
; ^5 q7 Y' g+ H1 a0 ~•        Comfort dealing with multiple and varied assignments
( W% b; ^' M, @4 m•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
! Q# |- V9 {9 T1 j" r•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
  ^1 F9 Q7 N4 r  mExperience and Education
% C% g$ @  J* I8 ]  x9 r1 D' Z7 W( ^& e•        Technical degree or diploma
•        2 years experience in a technical support role
. s6 d/ {0 O9 t* U/ QMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.