Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
( D* M# e" T1 H1 a. O! P5 G# KContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
3 d0 a# d8 V/ D" `$ f$ r" u# ]" I•        Identification and replication of software defects  
! K0 {! l; J. a•        Phone and e-mail support for internal and external clients  
; m$ P# d; U  c1 p! E" i/ j•        Managing customer expectations
+ o8 ^. N8 ^$ g/ o. I% v•        Documentation of technical procedures
•        Trouble shooting client network issues
3 w( @% R) l8 C' Z- T9 p$ D' b3 P•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
! V5 ~! c, O: H0 M•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
' `0 L% |* w5 N/ h•        System training
•        Communicate and translate client requirements in Mandarin
/ p) k5 c' w3 }•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
. r: U6 k6 z' {! y3 G•        Technical writing skills
•        C++ development skills
! @1 y1 {5 ^" _0 `* Y; e•        Software Trouble shooting skills, or the ability to recognize external issues.
! M1 P, |/ h9 ~+ x•        Network trouble shooting skills
3 H5 i5 H# ?8 H& O$ M•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
% H7 c  k% ~0 e: }0 `4 g# i•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
- C& C" H5 |1 BExperience and Education
+ c; T% I) z% q0 d# j( U" F' k$ o; i! P•        Technical degree or diploma
7 U6 O; H/ k) v1 j) p- g' z•        2 years experience in a technical support role
9 A9 V/ i3 w9 H7 yMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.