Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
2 b, D  u+ H/ N6 b+ UContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
; B2 W$ h- i# A8 A•        Identification and replication of software defects  
. w2 c+ T7 c6 B6 J4 E% U•        Phone and e-mail support for internal and external clients  
  Y) l* ?& E: |" B' K$ p•        Managing customer expectations
•        Documentation of technical procedures
1 y' @, `3 o# s2 C: I$ |•        Trouble shooting client network issues
7 ]. L0 d5 _+ J•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
8 |$ y3 O  Y* U•        Involvement in the development and design of a trouble shooting tool for client.
, f; ]& V$ M5 S: o! L& G; @•        Site services worldwide
/ t. v. x9 I# i1 k  @5 g) P•        System training
" A5 Q3 J1 j3 O•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
( S. t7 F$ S: ], @9 f' E•        Customer service skills
; _7 ]! K9 k/ K# I5 N. K* T. ?•        Technical writing skills
•        C++ development skills
9 p; |# h/ w$ W•        Software Trouble shooting skills, or the ability to recognize external issues.
! V- S5 F) H  C5 Q; T•        Network trouble shooting skills
•        Excellent interpersonal and team skills
* b3 i+ a7 e. o•        Comfort dealing with multiple and varied assignments
, E) W  I1 {; a" i9 t7 g( J•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
+ p! L. ~  k6 Y$ g9 o1 Q$ KExperience and Education
, F) P% k' c9 t3 f•        Technical degree or diploma
4 v, D, c) K# o8 _0 ]•        2 years experience in a technical support role
& U3 H+ ~' M$ ]9 j2 _, m3 RMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.