Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
; Q+ s- ^. r0 A  f3 B•        Phone and e-mail support for internal and external clients  
) E; i, Z& `* X' ^•        Managing customer expectations
1 T0 M4 M0 a, z1 m2 h5 G! T* k2 ~/ Q- Q•        Documentation of technical procedures
•        Trouble shooting client network issues
% _- O0 _! _: G. I- i% L# Y/ N•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
8 L$ ~% t4 |% y$ e" h•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
) \* @& p: e( h/ sSkills and Knowledge Required
/ z3 u& w! ~7 ^& q1 b•        Customer service skills
•        Technical writing skills
•        C++ development skills
- \% z$ R* v* A•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
) Y* O2 Q4 s0 U& g  e9 r•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
) s1 v; O1 V/ [9 @, T, x•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
3 S' d. G! R0 o" t& E  X% k$ W•        2 years experience in a technical support role
3 F, Z1 X. S3 QMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.