Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
* r1 u( x* l7 s$ m; S2 IContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
6 m0 a9 Y8 k' D. M•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
; x  c& c( B5 t% Y9 q" Y5 q•        Trouble shooting client network issues
8 }' P" N; q. y: b6 d& S•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
7 f7 {0 @% ^' p0 U& r& N( Z. z& q5 Z•        System training
0 D& k4 m* m0 r; v9 z% D: c•        Communicate and translate client requirements in Mandarin
4 d8 O( {7 a; @# {•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
5 @: G0 r7 L  n•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
; \1 \7 }8 [# N•        Network trouble shooting skills
2 ]( l& H6 W1 @" S# ]7 t- B•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
/ E6 O4 |8 v3 N8 H$ d•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
5 d/ L, t7 w9 i: A) {. XExperience and Education
•        Technical degree or diploma
6 O* x( ?2 u. l2 ]•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.