Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
  z$ x# Z# z, V: |/ oContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* A: K9 R' t. u4 S/ wPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
* Z8 m4 d/ @; W0 r# X: R1 j•        Managing customer expectations
+ t% ]2 S7 `' a+ ^•        Documentation of technical procedures
5 O" g  k; Q3 n$ n, h•        Trouble shooting client network issues
# a- s" o, ~3 m•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
# f0 T0 v$ ?& O, Z/ C3 v7 d•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
9 W- @( Q' l  c6 _& [•        Customer service skills
% Y& Q, s( J! g  [•        Technical writing skills
•        C++ development skills
2 o# z7 b  X$ y/ [4 u" p% Q. l* {' L•        Software Trouble shooting skills, or the ability to recognize external issues.
! |9 V- i  q2 ^/ d) T•        Network trouble shooting skills
3 W. C( l+ A3 n& H4 J5 s3 N) j% h; r•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. n" J6 g/ E1 ?- c  w•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
$ [8 G$ }7 i2 p1 }7 J$ n9 zExperience and Education
" U2 O  b5 w) f& W' u•        Technical degree or diploma
% l6 X; d1 t4 N$ _•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.