Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

+ Z- B* K6 ]6 x  j3 B3 r2 ~5 |6 eIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
( y7 }' T, K, U4 B! G) M% i( QPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
# x- F8 f6 J3 J•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
- x. c! w6 u& Z9 S•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
! m# g6 V% h) l" K•        System training
% M8 `' [. m$ B/ k) C- x2 v•        Communicate and translate client requirements in Mandarin
) k8 o! Y5 _2 ^•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
" F* @6 f) i) ^3 e5 g•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
$ C8 Q1 L, z- O  Y" b•        Network trouble shooting skills
0 F$ s) j. L: ]' U" H5 D•        Excellent interpersonal and team skills
3 R( m0 _, V+ h6 P•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
- }+ s" ~+ ?1 C" ]# J•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
3 B; B3 p7 `2 i/ K& [2 }5 vExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.