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0 K4 |) d5 l0 I3 f$ }% \4 kPosition: IT Small Systems Specialist $ ^ L2 ~! o2 d- t: S
Reports to: IT Manager
7 @1 C+ S+ Y4 N. a, s6 wLocation: SYSCO Edmonton
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Position Summary:9 l! j$ a! H# T' p/ S: d( ~5 p* z
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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Responsibilities:3 @; g6 D2 L& d/ ]
§ Provide high level of customer service to internal customers
8 R6 Z+ l. p8 d7 ]) I( @5 s§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
4 T! w, s- `& w" j; [9 f) Z§ Hardware and software installation, configuration and implementation
3 ^- o' k* [8 O* q" h# q§ Ensure software and hardware standards and other policies are adhered to at all times
: N$ r0 P" a0 i% `! D$ c§ Liaise with Corporate IT Helpdesk
9 S5 d# U- g) C: d§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
9 S: O6 n: r4 @6 T5 A- v" d§ Develop and maintain good working relationships with internal and external parties
/ j" a6 u& v& E) d' S2 ]§ Special projects as required: {* c' H- w* u! ^) T' f
§ May be required to provide after hours pager support for emergency trouble calls4 o3 w4 M- F7 _. t L* w; t
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Qualifications:! o8 ?$ J' M4 H1 N
§ University or College degree in Computer Science and at least 2 years of related work experience+ n& [( L- x( d; k
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision
* d" a# }) F) ?, L9 y( h§ Fundamental commitment to customer service: Q; I" S2 I$ }' P) c) a
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
5 }+ a9 x+ V" \: Q; C' |§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware1 R2 h1 b8 T* ^$ f" V: g9 e
§ Experience installing, supporting and troubleshooting client desktop software
1 T- e V! ` ~* [- H1 w/ K§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems3 s- Y% o2 y+ p5 o4 j
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Closing Date: September 16, 2005" `; ^7 ?; r' K; n0 ]/ ^
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Interested applicants should forward a cover letter and résumé to:7 Q J+ @" V; A! h$ V
Beverly McIntosh, Human Resources Coordinator/ p8 T8 D' x" K
Fax: 780-451-3546
2 o8 @; H/ Y. F6 g& d, YEmail: HR.Edmonton@sysco.ca5 g' A. q2 N4 D+ y% p& a* P
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! F2 A5 H; z& b4 b6 r5 Y: tPosition: IT Manager
8 Y2 N# }$ y2 B7 u0 B8 b; a5 QReports to: Director of Finance & Administration
* b6 ~0 }( m {' u" P- eLocation: SYSCO Edmonton
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Position Summary:
! l3 R; r) a/ m: _The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). 6 J8 d b7 H, F' L- F m
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Responsibilities:' j2 }( G! K3 @# o& `' X7 @) j
§ Manage a stable local IT environment
0 ]; c+ k6 B, Z9 |+ |$ i§ Manage and coach staff in IT group
; ~3 ]; [/ O. D4 J) A( G§ Oversee and provide small systems technical support5 I _* p' T) S6 \$ K' Z
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives
% {! y# M& h4 n7 `1 r§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports K, a: c* a2 K4 O# j+ Q" f: h6 j
§ Hardware and software configuration and implementation, X! p7 T7 Y" `; l( N$ ^/ s
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
' ?' a/ \- t) y. U; [§ Ensure software and hardware standards and other policies are adhered to at all times
) L, N1 D3 F8 ~$ N- ~§ Perform network administration at the domain level; managing user accounts and network access% ]* S5 _$ y8 m3 ]
§ Develop and maintain backup and restoration procedures
6 N+ N Q7 w2 a2 _- k1 k& e§ Develop and track IT budget as well as IT capital spending plan
$ Y( h( x* L8 E5 A§ Liaise with Corporate IT Helpdesk' E9 b# N4 Q0 n& k( U
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
6 q8 N& w6 e6 t( F, R9 P* T) w# d§ Provide technical and procedural recommendations to management' x3 R1 L+ [2 k" e B
§ Manage user ID request and approval process in conjunction with Director of Finance
, l+ B0 _6 c( D3 F( _& ]§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
Q# Y- T5 ]+ U5 k Z$ E" }" _§ Coordinate and support end user training
. m1 A; u5 t( o9 \: \% P§ Develop and maintain good working relationships with IT related suppliers and service providers
- C/ V+ i$ B/ L9 G x" O§ Collaboration on development of internal intranet and external website maintenance8 h! Z- U3 W' K# V2 R3 g
§ Manage all printers in the building
6 h% b/ t# C6 [2 Y$ s- n§ Special projects as required8 M0 C( {. b+ d. ?: I; `
§ May be required to provide after hours pager support for emergency trouble calls/ m' O! r* Y& ~4 Q, q) h7 F' e
; m: V* G3 |) a9 Y* m. e, @Qualifications:! l2 @7 M+ O4 o- {1 T! o& _" G) K
§ University or College degree in Computer Science and at least 5 years related work experience
) W! C9 X3 `2 B2 F# U§ Excellent leadership and organization skills
m2 Q7 B1 r8 ~ g5 p3 C* t§ Able to manage a local IT environment while working within a Corporate IT structure at a national level& w2 c2 U# Y8 ^+ [+ i
§ Strong interpersonal skills with the ability to communicate at all levels within an organization
# Q, @7 d4 d2 b3 z* P' N! E§ Strong small systems technical support experience
0 I- z# w) n, B+ C' n" E§ Fundamental commitment to customer service and process improvement
1 \& f1 f4 g6 [' F s0 ^§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues' _' R0 V- H( }- l4 p) w
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Closing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:( K# w9 J# L- a! B5 Z4 G
Beverly McIntosh, Human Resources Coordinator
" T( G, c# s7 l0 fFax: 780-451-3546
: r( h2 }. F: o7 S0 `* U9 L/ G _Email: HR.Edmonton@sysco.ca
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发表于 2005-9-8 17:35
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发表于 2005-9-11 21:42
