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Desktop Support Team Leader
# h# D4 H! H  V% eSystems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
2 b5 s( I" J1 a8 W+ ]: {( iCSU Local 52
Corporate Services - Customer Support
$ Z$ }. E6 X% v/ BWork Location: 12th Floor Century Place

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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

; }' k' M7 g8 e6 [9 s5 Z· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

9 Z, @5 I# L4 ~- D· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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+ J( Y; K" u' b/ m· Researching, planning, producing and presenting technical recommendations by formal reports.
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2 x, ^3 W# V# r' [# U9 ~· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:

6 E9 q7 T" Q) h/ N+ `/ w. }7 }· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

% A* S: Y& U5 L' ~% q· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

) `# Y) T$ v: q+ n" T· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

1 K( W+ w; \: J: X· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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1 u/ o4 D; a8 |9 y5 f4 z4 `/ D* e· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



' r8 T  m: o4 f' c5 L6 G, OHOURS OF WORK:
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" d2 z6 C# A' C7 R9 c33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

7 v; P3 a3 c/ J; v" u  \$ J; l& S21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:
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, q3 N6 c' N) p1 BCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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1 \- p! d) V  K! K- X5 j. i, ^The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
; q% k  L) d# _Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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