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Desktop Support Team Leader
2 i/ d% I9 v" I2 M' ySystems Analyst III
' O6 B. D% j, [6 r' ]8 o: |Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place


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FUNCTIONS:

0 U+ d- C4 q) r3 o( `( }The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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- D6 m- y4 K  |. e8 j6 O" U· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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2 ?# n( ]; T, ~0 K4 `4 u· Establishing standards, procedures and documentation for the Desktop Support area.

  L2 ?1 c* p- u. c, O& S* ?· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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) {2 r1 O! e7 G; u' K& }* @7 }· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

6 M9 r+ Q" B3 _1 v· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

6 X' a# z+ P8 N" ~$ U, f# K* B· Experience in supervision, leading,and managing a team of technical experts is essential.

  {+ I" @( _- o+ y$ {· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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! Y& n7 w4 |- A3 i# T9 }" j· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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- y% |. \  ^+ n/ e" p· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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; x, ]+ n9 |& ^$ _0 {HOURS OF WORK:
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2 H7 T, S$ O' l+ a0 _2 n33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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7 n. i' j" ~# DSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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7 i* n# l' I. T: w, DGENERAL:

7 t: z( j; {, V  u- }0 ?Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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/ |6 }  r1 {6 r! d- }Opening Date: 十月 27, 2005
( q& ~; ~0 n  ~& ~, _, ?Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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