有空Look Look-IT-01

caame

Desktop Support Team Leader
8 q- R2 {& B2 ?3 f  @Systems Analyst III
Job Requisition Number: 90440
; j8 [( k; n, X6 H5 u! q1 Temporary Position (Approximately 11 Months)
0 y& x, ^5 P1 q; lCSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place

2 k1 M" \- ~$ I" Y

. U$ I8 I  W& E+ D, lFUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
, F% s/ C& D4 P- u6 C
· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.
; p/ b+ c4 W+ e' i
5 m5 ~  w( l" b; t" ~/ D· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
0 m* o4 F/ s, }7 i- [8 q# S
3 {+ |7 g9 J5 z; @+ z· Performing quality assurance for work performed, in response to customer requests.
- y+ M4 l6 v" a4 c
8 @  U; x' `3 |% h0 Y% D· Researching, planning, producing and presenting technical recommendations by formal reports.

% w& L! A' y7 a8 G9 O, K/ @· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.

! W7 B  e" |3 c, Z+ O5 H
! M& X, P7 w/ Q+ u
JOB REQUIREMENTS:
! g! Z8 a2 J6 R% m5 j
· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

# \: W4 J! b# o$ _6 U7 p· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

2 B- p$ `7 u' x· Experience in supervision, leading,and managing a team of technical experts is essential.

+ K' N4 P4 B5 |· Demonstrated expertise in streamlining of processes to improve operational efficiency.
- w) |( Q; c% ^
· Strong technical, communication skills (both verbal and written) are required.
$ @# C  k; p* i( J- y1 H$ S; Q9 U
. K, P5 u; f" x4 r+ t· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
4 w* g1 p7 w, B: A$ }" S: }% Y  j# P
, q$ X4 j' i% w; X· Strong analytical, problem solving and project management skills.

, ]& B. G( j& y/ k2 [. F- n$ s9 w  b· Strong customer focused approach to delivery of service is essential.
1 J1 B. }1 o9 _
· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
( ^7 B: a! N+ y# N3 c
; k$ r/ H3 X8 |" m4 L( f: @: [
8 o2 d; X. R8 b) ], O+ }
HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

8 \/ h7 x7 X3 ]. ~8 o! c

SALARY RANGE:
8 o- w6 T" J* [; ?& {  U
21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
2 Y' P/ H; }/ L# |
  ]* u, _% s+ C8 l0 J) y- C4 b
  {) }" A" v$ S, s9 T. c
+ u+ s; Y% k8 ?) IGENERAL:

& V9 o% R1 F2 Z0 P; i8 N6 a/ YCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

( Z/ n- k4 S: u1 w1 @! S+ g2 @8 e# FThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
  w7 H/ \  _( p
- q, W; J7 m8 ^( B# M
6 ?2 l$ \6 z6 f+ r$ B2 w/ _/ MOpening Date: 十月 27, 2005
' Z+ ^9 Z' y  O- uClosing Date: 十一月 07, 2005


* |3 t3 X* H& g5 F  x* nApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

恭喜发财

ding yi xia

aasoft

upupup!