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Desktop Support Team Leader
Systems Analyst III
, h: o. i- R. S5 ?5 t- A* ~% @Job Requisition Number: 90440
1 j6 B3 F$ R- }# D# a1 Temporary Position (Approximately 11 Months)
2 H  M) d1 q3 a- ~CSU Local 52
9 U% v4 u8 k! }1 t% G1 _$ t* P+ j9 }Corporate Services - Customer Support
Work Location: 12th Floor Century Place

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! x4 f7 G, ?  SFUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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: W( `% Z0 y% W  Z· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

; [) K9 @; d9 b· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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1 M# Q- [" k; ]3 A9 \1 N· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

% f+ h) e9 p* }8 n7 k· Researching, planning, producing and presenting technical recommendations by formal reports.

5 |* W3 Q6 \6 B2 A: S· Establishing standards, procedures and documentation for the Desktop Support area.

; ]1 K3 L( g: C/ e7 v+ S/ A. Q2 |% [; J· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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4 M2 J% b, K! Z- G: t3 C* k9 z1 @JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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( t2 T$ y/ u, L· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

: X, ]4 X7 c  q· Strong technical, communication skills (both verbal and written) are required.

) {) h0 {8 r' E% P· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

. B$ X1 o; M+ p8 P9 G9 p( W( U· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



3 t1 ]/ G, C) n# H3 u3 DHOURS OF WORK:
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6 i6 A1 F& w! m: L$ P* v% I33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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1 l4 S% Y9 C8 s. ]9 t+ c; g4 ZSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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$ W4 ^  w8 w& q/ K6 bGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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: N* n# |3 d8 j. @8 UThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
5 Y( A* m/ }) t! CClosing Date: 十一月 07, 2005
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) s2 K/ O' T+ m( w) kApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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