 鲜花( 0)  鸡蛋( 0)
|
Desktop Support Team Leader # | L0 ?* d4 G; v! l
Systems Analyst III
/ H+ y6 B. f9 Z% u2 \: U: @Job Requisition Number: 90440
! Q% S, K% B; J8 j) A1 Temporary Position (Approximately 11 Months) : V8 p4 w' k5 v' ]. l& Q
CSU Local 52 0 A0 s7 W/ T% G( h2 O9 M8 w4 T
Corporate Services - Customer Support
r' p" L" A+ e- z" q; S! M- ?Work Location: 12th Floor Century Place 5 t7 W# ~9 w5 {
) U' F! G( G) {7 i
+ u5 S7 C, H3 E
' O% z# N& `" _ V: A+ w- K
FUNCTIONS:; e0 p% x" W' x) t& C. V
v) o# C I# A0 p: K; m1 aThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
1 f* E/ C$ t) o) B, W" `- l/ C. d/ U6 h7 t! W* ~" [
· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.$ A N1 |- R) Z1 F, [4 D, i
, E( V5 Z. q( f· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
' {$ d; }& k5 X8 X) E
8 i7 r! Q; v) Q# t* I3 g+ J· Working with other operational areas in maintaining an ever evolving desktop support model.6 \! P6 R' t# x$ c/ g2 _* y% O
' u m& |, ~5 H% T0 L" q% t7 J· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring., e+ S: ~3 A, n. ~9 F9 \+ B9 F
% a' \5 r6 p/ n8 _· Performing quality assurance for work performed, in response to customer requests.; B4 |0 x5 k, r+ Y
/ ^. d) X. g: `/ s4 ^1 b8 K· Researching, planning, producing and presenting technical recommendations by formal reports.( b% F' L: [# {# |
& {$ ~/ A9 \& h( V) s5 g· Establishing standards, procedures and documentation for the Desktop Support area.
7 y" D( Y$ C- o9 O6 a- w0 ~' O
7 V- t; z- L0 \· Maintaining a strong team atmosphere, while ensuring proper communication exists.
s. J+ M, }6 N! d2 {& B, l7 l. D- @0 |
* i8 {& R/ O- P3 _( d9 F7 r
6 W9 n2 g) g& g& \; V1 ?( J$ [JOB REQUIREMENTS:
1 t& U0 z2 U- d+ ~: K3 X, ^" d6 g# I- Z- Y4 B* k- }
· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
@. q3 i6 \+ ^* e
4 X# o- t+ X6 W0 n' I0 W; s" A· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.2 [- M/ E' R% r; }8 g
- Q5 n1 @3 j: j1 v; k- z8 m* {· Experience in supervision, leading,and managing a team of technical experts is essential.* F4 ]- w- d5 q: x% B0 V; ?
0 K" ^ C+ w& t, y8 P5 X/ b· Demonstrated expertise in streamlining of processes to improve operational efficiency.8 d6 X& {/ n, n& k) h3 L
, {) X& _/ \) {& }8 g2 b4 A2 k
· Strong technical, communication skills (both verbal and written) are required." n, t9 W7 |* I- X4 d# D4 y. j
8 w( ~/ G! @1 d
· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
. ~7 ?2 k3 m8 L0 i$ x# c+ h7 T- L& y7 p; Z2 J! ~
· Strong analytical, problem solving and project management skills.
6 n j" m) F9 b1 k+ o9 O, c: T7 X7 e0 a
- \, C- W3 I5 s x% Y! y4 z· Strong customer focused approach to delivery of service is essential.
9 k/ O' N' L1 W' _' h' d2 }4 ]6 g7 k' o0 H: D# A
· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
, f" W4 E6 t6 f& {4 @; |% _+ t" u5 f6 P# I
1 Q& P& L. }) ^
1 G$ a' d+ y4 A4 M- v/ {HOURS OF WORK:
0 c+ s/ R; K* n/ \
1 F: o, j9 S& L6 I. b33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
. L7 s8 }1 }. X; N) ]0 y7 t/ M. {
% P+ H! J }8 \+ @" p% G+ A( v# w% S8 W: o1 r/ U
& G) f e5 Q1 N8 j8 c- N9 \% pSALARY RANGE:
9 n. g* j& _' t# c+ X& k: {1 x& w0 R7 o5 @* z1 l$ F$ k) R
21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
3 N5 X: x( \1 C* B6 F. A2 ^9 d* ^, s$ V, i' R: b
2 i$ I4 H, m5 ?! R- T2 c
1 K+ D9 K# a2 H3 \3 {+ |& ^GENERAL: g, Q" y# g3 ]6 `. U8 B* L2 X
* G: @# e9 v% Q8 F) K: J k% D4 w
Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
! |7 @6 T) V0 ]2 L0 ^5 }+ T1 s* A8 _9 Z! j- K9 O5 @, S; L
The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.7 ~/ [) s; V5 w. x
! c3 O) y. i2 H& v! }& S' j
$ ^6 N# r8 @0 p( i
Opening Date: 十月 27, 2005
5 z, W/ l1 L7 \! g" PClosing Date: 十一月 07, 2005
& u2 O0 C: ?- A* o; B$ h& g& r) ]1 `% i5 G7 k3 c X1 F; v
+ J$ T2 q- h" ^, ]6 e' G. n; ]
Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
|