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Desktop Support Team Leader
Systems Analyst III
) B: o$ ~- p, E, AJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
/ ^& F% E5 d* _- {CSU Local 52
, h) ~% l# ]! \1 D/ q9 sCorporate Services - Customer Support
" N" K: f7 X( I7 W1 ^Work Location: 12th Floor Century Place
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0 N% t4 L% U# Q- SFUNCTIONS:

$ ?2 q3 ~# k0 J# p9 @The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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: f1 y1 V$ N! F( T4 \; \3 T· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

5 h7 _+ {; K- k& H. O$ Y! L4 E3 `· Researching, planning, producing and presenting technical recommendations by formal reports.

, `1 i" }) g* ^- F5 l· Establishing standards, procedures and documentation for the Desktop Support area.

6 k# b# E# p+ H2 B! o· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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% f* W, j+ U- fJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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8 x$ Z4 A3 C0 Z  S5 a% w7 }· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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4 O) z4 ]9 ^5 B5 f( I· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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: V4 N6 b; K, K· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

/ k; S; }, C  W6 ?) x6 `( G· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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# A( [" }( u* M- Y6 J1 ^33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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+ q$ e! n3 i( F/ cSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:
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! w2 f& Z% N' E7 }Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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6 a2 r$ G+ P6 hThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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