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Desktop Support Team Leader 2 r, ^9 r6 Q; _0 K$ M" r, Z" q% n
Systems Analyst III 1 l1 r! }: a0 J" I5 E
Job Requisition Number: 90440 4 D5 w$ }- s4 t7 J0 k* o( }
1 Temporary Position (Approximately 11 Months) # {5 l# _ X2 B, G, G" q' t) e
CSU Local 52
8 _4 W2 B x. w, m' nCorporate Services - Customer Support " o( W. C# I @5 n& ~
Work Location: 12th Floor Century Place
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FUNCTIONS:7 a, ]6 a' H* g9 x3 g
7 r( |' c) T2 N& Z9 YThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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9 L' N/ t" Y6 @' |* l, o4 L2 C· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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0 y! }% {$ q4 e6 l0 I. F7 S$ Q+ z· Working with other operational areas in maintaining an ever evolving desktop support model.
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! U: T3 r$ ?: S, n; X· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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0 N) q6 f M3 }# T! Q· Performing quality assurance for work performed, in response to customer requests.
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f2 W' ~9 _5 C' C3 ?( E$ s& N+ {0 a4 J( ?· Researching, planning, producing and presenting technical recommendations by formal reports.) d& q3 t K7 g, j; x( a q8 g
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· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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& E" ?' g; ]# V$ R· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.% K% `' _- Q5 g- X% ~5 @% O
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.: r5 b: i9 _* ]$ V5 r7 c
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· Experience in supervision, leading,and managing a team of technical experts is essential.: v4 m/ Y- R7 T$ t9 Q- c
) R: e0 ~ A( U( M· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.) j; P. R v$ Q+ f2 ]$ {9 J' z
) v0 ^# M, W" M- g) h9 r0 Z· Demonstrated ability to plan, prioritize, schedule and execute working assignments.# P3 m2 n+ N7 f6 L1 {# p+ z# j
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· Strong analytical, problem solving and project management skills.& v8 R" R" |2 D% I X3 c
( ^! l4 T3 O7 X, x! T) V· Strong customer focused approach to delivery of service is essential.) t& v* L9 u0 A
0 H4 f) A3 o# C2 x) u· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.% b8 R! B9 \5 B! P4 A" ] K5 s
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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.! M- Z# B" B/ e, y
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9 Z- G' D0 ~& O, O1 GSALARY RANGE:7 n- G2 M3 ?+ q% J- b. E, Z5 Y
& b5 M& f' i9 I9 {1 G21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.' _0 u( b% s1 M6 A) _
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' ?8 \. h' l8 w/ [GENERAL:
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+ c1 R; y4 P2 N% h8 ~3 q' g& JCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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4 O- E; w" W$ a; j1 p7 z$ rThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.7 C- b8 L+ _% y1 b
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Opening Date: 十月 27, 2005
4 l& H. D& S9 N4 Z/ ~( d% WClosing Date: 十一月 07, 2005
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8 H& B3 }" K5 Q/ V9 U7 dApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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