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Desktop Support Team Leader
Systems Analyst III
/ H+ y6 B. f9 Z% u2 \: U: @Job Requisition Number: 90440
! Q% S, K% B; J8 j) A1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
  r' p" L" A+ e- z" q; S! M- ?Work Location: 12th Floor Century Place



FUNCTIONS:

  v) o# C  I# A0 p: K; m1 aThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

, E( V5 Z. q( f· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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8 i7 r! Q; v) Q# t* I3 g+ J· Working with other operational areas in maintaining an ever evolving desktop support model.

' u  m& |, ~5 H% T0 L" q% t7 J· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

% a' \5 r6 p/ n8 _· Performing quality assurance for work performed, in response to customer requests.

/ ^. d) X. g: `/ s4 ^1 b8 K· Researching, planning, producing and presenting technical recommendations by formal reports.

& {$ ~/ A9 \& h( V) s5 g· Establishing standards, procedures and documentation for the Desktop Support area.
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7 V- t; z- L0 \· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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6 W9 n2 g) g& g& \; V1 ?( J$ [JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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4 X# o- t+ X6 W0 n' I0 W; s" A· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

- Q5 n1 @3 j: j1 v; k- z8 m* {· Experience in supervision, leading,and managing a team of technical experts is essential.

0 K" ^  C+ w& t, y8 P5 X/ b· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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- \, C- W3 I5 s  x% Y! y4 z· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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1 G$ a' d+ y4 A4 M- v/ {HOURS OF WORK:
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1 F: o, j9 S& L6 I. b33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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& G) f  e5 Q1 N8 j8 c- N9 \% pSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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1 K+ D9 K# a2 H3 \3 {+ |& ^GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
5 z, W/ l1 L7 \! g" PClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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