Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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3 Q8 o' b9 q& ^/ T6 y7 ?, wKey Responsibilities:

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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.



* e, p# |$ F3 A9 Q6 h/ _You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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' h; u0 {' r7 n In this position, you will:
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! j8 m9 l2 F0 H! w. E0 OProvide service to TELUS customers.
! `$ V0 h3 A  i, }  |3 ]6 `Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.


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$ q9 q( y8 \% `, y+ ]4 [Qualifications  
: \1 Y- s$ Y2 `# jRequired Knowledge:
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8 B1 p+ x, A! F0 U0 ~Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
3 q& W2 `: s, \1 {2 E- Q$ x/ cFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
8 l6 {2 v" f+ g2 A; ^Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
0 X, E! Z2 S1 g* R, n) a6 |Strong problem-solving and trouble-shooting skills.
* G, B9 \% Y  ?* ?8 Z* b4 o* |Ability to work independently with minimal supervision.
! z% M0 T/ Y' D# j2 r1 J' \" bMust maintain a high degree of accuracy and attention to detail.
1 V; `+ K9 S% ~! u; ~3 eAbility to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.

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4 z: `, }% b/ a Additional Requirements:

Reliability and regular attendance is essential.
& _! b5 y6 n: l6 s3 w6 M* P7 y. k. _Must be able to work in a measured and monitored environment.
0 [/ @) ~' @* u6 {/ w' N* E! F1 {/ `Ability to work efficiently in an environment with limited ability to move about.
5 k: j% G9 V6 l" HMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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% D; Z6 _& P1 z TELUS Values in Action

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2 A+ l0 @; e3 x* L( f( h  ?6 mTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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; |4 c. x$ s' [. O7 eWe embrace change and initiate opportunity
* v6 P8 r" K; c9 e  JWe have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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; U4 T: g3 \5 ^: p; @6 M现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了