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Customer Help Representative - Edmonton – ADV1474- m- t& j$ A [
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About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 4 s1 l7 {( L9 U" }" j. l( {) n, C# p
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7 M, E9 a3 F1 t: I0 b: g- eKey Responsibilities:9 l$ N/ }7 l2 D) y* V! M5 ~
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& S) A+ R6 B8 p. ~4 B1 i; UWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.9 Z( \9 ]8 R/ z! N$ J
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; ]8 ^4 [& u5 u' u9 w* q2 nYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 5 E* G% }2 r. A7 i: h; X4 h! R
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3 ]4 A _' b+ z* V! Z' _) m/ c" q! A In this position, you will: ) ?$ u: s$ ^9 S! O
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Provide service to TELUS customers.
' C; ]) j: S. g5 B5 K' _Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery5 F E, N N1 x0 Y, |) k' [" l7 ]
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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1 Q% _. @+ O( x) T; `3 p+ J In return:+ F: x2 @( s G8 d0 e
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2 C( Q4 \; ]& n* v! F' v- ]You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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+ U+ z- h1 h3 |0 [Qualifications
* g+ P- h$ Y& _: M/ ^' w! uRequired Knowledge:& \- U& j" b$ {; u b1 v8 O
& p7 U) W& D; [) Q, ?3 p6 iTechnical knowledge of data/IP products and services.
$ o7 n: a! z1 t+ R; [Technical knowledge of voice products and services is an asset.
0 M1 W/ G8 e* ?/ fTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.5 M3 J* k0 _) X. P' s6 x. @
Familiarity with trouble reporting systems is an asset.
0 _" I, V5 ]7 i- R' gSuccessful experience in a customer service environment.
6 B( c0 b# g3 K- j% W9 j1 m7 mWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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* a- N! D- C1 y2 H) `; }& H% {0 dRequired Skills and Abilities:1 g4 j& P( v+ |4 A& R& S
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Must have exceptional interpersonal, oral, and written communication skills.
4 A( w8 C8 N# v FStrong problem-solving and trouble-shooting skills.5 I' u& y& h# _
Ability to work independently with minimal supervision.
d& M3 w! v2 y$ I) u3 HMust maintain a high degree of accuracy and attention to detail.
' e. c' ^! H+ C* @0 [/ N. S/ wAbility to effectively compile and analyze data and make sound recommendations. J3 }1 z* h8 J# n' S* b1 l' v
An aptitude for recognizing and creating sales leads is an asset.& A I# p3 \5 s- d( ]1 V/ H; c
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; ?3 q0 V6 `+ \; O! N4 _$ ] Additional Requirements:
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Reliability and regular attendance is essential.
, s5 G( W+ R2 s3 k( w( aMust be able to work in a measured and monitored environment.: F; m& Y; r( a
Ability to work efficiently in an environment with limited ability to move about.
2 o; }" M/ |6 D3 A* I; V yMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
( o( N. Q. a+ H$ ^' XThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.: r) g9 M% w* j: }' l0 h4 h, Z
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5 A5 f" e% B: D, | TELUS Values in Action
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! G8 U7 D+ F4 F1 lTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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( V' q5 Y4 B! d$ {" p! I# D: sWe embrace change and initiate opportunity4 ]8 F9 N' P, x0 S
We have a passion for growth
2 |$ ~) z* p E: p* M+ g' vWe believe in spirited teamwork' v! c7 Z# G1 L$ ^% u# \
We have the courage to innovate- i. e- J2 ~0 L1 ?# ]
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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