Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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5 |; |( u; Z* T- @/ ?About TELUS
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2 g& S0 t6 l6 H; P6 J# oTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  


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0 L# r, q! K1 [& K# J4 ?Key Responsibilities:
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- s. D( A  t& K# X3 @+ x% X% W  mWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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7 N/ t; o0 A& I& K( p In this position, you will:

% M2 e, ]1 F- ?) h( p# l# \Provide service to TELUS customers.
* Q! b2 U  Z; [& D/ w8 M/ ]Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner


In return:


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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
5 @) r7 W# M* f3 G: Y' e" LRequired Knowledge:
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Technical knowledge of data/IP products and services.
; t, v$ D$ C: w- l$ H0 D3 YTechnical knowledge of voice products and services is an asset.
" {* u9 S8 u( ^6 STechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
7 d9 X1 |* S& cFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
2 S: ~* ^; @: q# s+ Q; U& pWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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( p- J* {3 ~" [- S( ]6 V8 x8 eRequired Skills and Abilities:
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6 G0 |( j' h; l( d# oMust have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
; j. C4 \& D; S9 `2 c: U( t" e3 AAbility to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.
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+ i* p# Q* J5 F% t& M& J Additional Requirements:
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; L  a4 R% H0 v3 |0 p. XReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
, i- F& P  j9 j  j7 t, nMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
' S* j6 [8 \" m; S# S( R% X8 sThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.

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TELUS Values in Action


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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
We have a passion for growth
- e4 I4 s2 o& \8 ]( WWe believe in spirited teamwork
We have the courage to innovate
  
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了