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Customer Help Representative - Edmonton – ADV14742 V" W! K+ H* P3 U9 k! ?5 B; f& u
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About TELUS8 n* J7 j+ g1 K
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 2 Z0 {9 \, e6 e' b: C7 y, j: \/ y
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# B; T8 {- L0 G& y5 x; F. P8 ?Key Responsibilities:$ n2 ^% F% y& \) b
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3 \# e4 X; x0 \, f8 mWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services., i% x! R2 e( I- V" Q
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# p& P0 o4 X; a, QYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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" G2 `; d* O2 E# a In this position, you will:
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9 ?( j0 d: `! z/ Q: B' VProvide service to TELUS customers.
7 B0 P) d; A4 NIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery$ {: c+ Q3 V4 X+ ?8 Z) G, i
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner& C# O8 x) W( @' U9 ~" K4 j
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In return:! z" Y$ y& R% @2 M8 r
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9 m% e- Z+ s! ~8 E( PYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
3 m7 S7 w+ z; \Required Knowledge:
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Technical knowledge of data/IP products and services.
& U' f6 R5 @" t t1 fTechnical knowledge of voice products and services is an asset.
9 I# C, A' x/ a. H! {Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
0 z& n& X h" ?( _" h0 {) \Familiarity with trouble reporting systems is an asset.
5 \3 A! S) m4 U( f8 `* bSuccessful experience in a customer service environment.
# g) j* G7 V8 Z, q* j* C* g; |Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:& r7 E2 S! Y+ v
6 |" J# b8 b) R; B4 z/ |2 `; y' DMust have exceptional interpersonal, oral, and written communication skills.% `$ U( O" [1 C( S4 h9 n; F
Strong problem-solving and trouble-shooting skills.
* ^7 O% r0 P- i; ZAbility to work independently with minimal supervision.* t8 { ~+ u' \8 ]* r% d6 ]
Must maintain a high degree of accuracy and attention to detail.2 [6 k" }% k1 i. C8 y+ _
Ability to effectively compile and analyze data and make sound recommendations.& w* a {' |9 q% u* v O2 h
An aptitude for recognizing and creating sales leads is an asset.
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2 S/ K$ M3 Z! M$ J/ }/ B Additional Requirements: : ^& U# ?; S. R4 \
$ C- N- d$ z" W8 O% W& {: _$ ~Reliability and regular attendance is essential.
( |! |! h( h f x1 T+ H* i" DMust be able to work in a measured and monitored environment.6 L/ f1 g1 h0 R, v: d# t9 s3 y$ k$ _4 v
Ability to work efficiently in an environment with limited ability to move about.
# Q8 K' h: [# t4 k% YMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).; n) Y! M8 Q3 h( R Z
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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3 n7 N6 P3 K7 |& A% n7 D" |) ? TELUS Values in Action# H/ o( j) T+ v# a( u2 ?3 {; x( ^
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
+ {5 q# J T9 Q( r1 \; n I- s6 ?We have a passion for growth# E7 N" k' \! [& O3 I
We believe in spirited teamwork/ Y0 I9 w1 N6 |* z6 K% w
We have the courage to innovate
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1 m1 H: |- ?* U4 n4 ~2 Q$ FAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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