Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

: s. q# p6 b+ j9 c( q$ r% GThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
$ ~3 \: L* a% X& B) _4 O! o' l•        Answer multi line telephone system

, d6 }# A0 Z" h: W8 j7 B5 X( PAdministration:
•        Schedule client appointments and counsellor workloads
" n# j6 M" n2 r) M•        File and organize paperwork and files related to client visits
. Q5 H8 N( h( ^/ J# P8 P2 T•        Input and manage high volume of data
•        Update and maintain databases
/ z/ Q9 Z1 f- ?! F% @8 p•        Generate monthly reports and statistics
. w+ K# W! T4 V8 ~•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
% [1 v. A) J& s•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
) \8 _6 D: p/ C6 C# {•        Strong organizational skills and abilities
# K7 A; p$ @& X/ a5 a) Z3 F•        Knowledge of HOMES database an asset

) ^- ?. @8 V  X# I+ yHow to apply:
$ ?, r$ Y+ {. ?6 A& YPlease submit all resumes to the Recruitment Coordinator:
$ \' U6 v5 t( c/ u7 h  {- y9 Y* g1 yEmail: recruitment@ywcaofedmonton.org
  F- @" j7 G& U' e( R4 ^) ^Fax: 780-425-7467
+ _3 e" K; }6 f5 p: o8 h) qApplication deadline: October 22, 2010