Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
/ b  @9 Q5 q: I) c+ u
$ _7 J. ^0 ?: D7 U& w0 b; e* TReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
  V; Y5 }5 F' E( K, [•        Answer multi line telephone system

Administration:
/ H5 e! ~6 V4 p8 t( s9 I' \•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
% `% Q! s+ B: v# q% Y•        Update and maintain databases
•        Generate monthly reports and statistics
* @: ]6 y( [* _* D1 Z•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
$ `( l# w9 B# {$ }' }: d9 h•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
! k) g+ C2 C! A/ c•        Thorough knowledge of services and programs offered by the Counselling Centre
  W, p1 r! c( o7 G3 Y) ^8 c4 @•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
- S( K% D  {7 K. R0 Q5 p; c# _
1 y1 n" ?8 F' ^1 s•        Minimum two years experience in areas related to office reception and office procedure
: ?9 b$ r7 y: f$ _) G•        Proven experience and proficiency in Microsoft Office including ACCESS
9 Q& l+ A  c1 G, |  F( |•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
1 b8 j! @/ `% e% w5 K! [4 G•        Knowledge of HOMES database an asset

+ g* K$ _2 q/ N1 P4 P0 u$ Z! \How to apply:
6 n! R! g5 U# p* z2 O/ sPlease submit all resumes to the Recruitment Coordinator:
0 Z' w) X1 v( s& G. t) aEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
9 K0 T! T4 N0 \' N. iApplication deadline: October 22, 2010