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[招聘信息] Service Coordinator

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发表于 2010-10-13 08:05 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team., O* }( D# f( ~* ?- s* o( n

% Z- I% _. b, `( q( n. UJob Responsibilities:0 m6 s( |* e2 e
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Reception:+ `/ a% D% S+ g+ B4 [8 i
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required: r) K0 ~( z& E& _$ a' B
•        Answer multi line telephone system
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/ `' S: o3 y0 u/ uAdministration:* W7 O7 X; L# h* w* E3 A7 D4 X
•        Schedule client appointments and counsellor workloads
- g& i- S- v% ?3 C9 W7 V+ q. e8 s•        File and organize paperwork and files related to client visits8 j: k. q( e. m. V$ L
•        Input and manage high volume of data
: L# ]: }2 C1 _•        Update and maintain databases: y* }* }$ P& l* r( h* p; z
•        Generate monthly reports and statistics* m# J5 l8 C& r9 j0 Y- _" n
•        Organize and directly support group materials and documentation
9 P7 W! s8 X% q; G; Q) l•        Process payments and complete weekly deposits0 F8 A, M7 {! w' _, J: M
•        Write and revise business correspondence and forms
! {8 \: c" V) ~" U8 H  F. ~•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors3 ?2 Y0 x. _; g4 i$ \% w$ d5 E$ f/ h
•        Thorough knowledge of services and programs offered by the Counselling Centre- O: R1 p  p7 g! b  z& v8 R' _+ M5 p
•        Ability to handle inquiries about programs and services to other community agencies and to clients+ c2 t4 Y  C' @. ~, A- G' w2 \

2 `) ]: _7 W- |  O  wQualifications:
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•        Minimum two years experience in areas related to office reception and office procedure5 p: p$ U1 K; l. u
•        Proven experience and proficiency in Microsoft Office including ACCESS
- o+ A+ k% O5 ?8 w% C•        Excellent verbal and written communication skills
6 |- A) l" j) l( d* m- o•        Detail orientated and ensure accuracy in work
" G. D/ r8 o' U5 i. D•        Able to interact positively with a diverse population' W  {; [9 }7 n) Q
•        Strong customer service skills
7 p: q  M) D/ k- d" ?, }: W/ |1 ?•        Strong organizational skills and abilities
* m5 t0 y% E0 E" m! z•        Knowledge of HOMES database an asset% P6 F& {% y$ v) E8 T$ J
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How to apply:
3 F. s  j  `) t' h( m3 i  x" UPlease submit all resumes to the Recruitment Coordinator:! I9 u, ~" P, B5 N
Email: recruitment@ywcaofedmonton.org4 U$ @2 B; P, d; M5 x! h/ {
Fax: 780-425-7467
; O7 v8 s, R- A" ]9 H6 V4 `Application deadline: October 22, 2010
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