Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

% Z- I% _. b, `( q( n. UJob Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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/ `' S: o3 y0 u/ uAdministration:
•        Schedule client appointments and counsellor workloads
- g& i- S- v% ?3 C9 W7 V+ q. e8 s•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
: L# ]: }2 C1 _•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
9 P7 W! s8 X% q; G; Q) l•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
! {8 \: c" V) ~" U8 H  F. ~•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

2 `) ]: _7 W- |  O  wQualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
- o+ A+ k% O5 ?8 w% C•        Excellent verbal and written communication skills
6 |- A) l" j) l( d* m- o•        Detail orientated and ensure accuracy in work
" G. D/ r8 o' U5 i. D•        Able to interact positively with a diverse population
•        Strong customer service skills
7 p: q  M) D/ k- d" ?, }: W/ |1 ?•        Strong organizational skills and abilities
* m5 t0 y% E0 E" m! z•        Knowledge of HOMES database an asset

How to apply:
3 F. s  j  `) t' h( m3 i  x" UPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
; O7 v8 s, R- A" ]9 H6 V4 `Application deadline: October 22, 2010