Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
/ n! G- m% X, T! u
" w- u' V! ^! h. ^This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
, ?+ p% @0 l* k( }
" U: p$ F+ q! @. {6 m8 ~/ U# SJob Responsibilities:
) E+ h/ X9 B$ g* e$ r. h6 o) K, A8 |# R: K
4 [" H+ H! @- ?# u$ N' v% c/ EReception:
8 G$ }% [- ]# b! n•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
! Z' k2 P: ?* d7 ?5 ]- D•        Organize and directly support group materials and documentation
: D+ K( k3 |0 L# @5 W( s- l! {% [% k$ o•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
# M4 t# B* a3 x# T8 Q- a•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
# |* g/ M2 E. M! y4 p•        Thorough knowledge of services and programs offered by the Counselling Centre
+ [  r, x& J) V, |•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
' s2 r: H' U6 B0 C5 q
•        Minimum two years experience in areas related to office reception and office procedure
/ ]8 B6 ~; P+ r5 }•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
* {" L" @, c# ~0 c" N: j•        Detail orientated and ensure accuracy in work
: _/ s" ?& s$ o+ y* N8 P•        Able to interact positively with a diverse population
•        Strong customer service skills
$ Y! p9 ]) J# S! I+ D9 f# i2 d- F& G•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
* w8 Z& Y6 B) q
How to apply:
( G! R' v1 |/ _* m/ }Please submit all resumes to the Recruitment Coordinator:
8 f$ c) i- ?. ?* i( O; x  c6 lEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
, w  x5 H" \! @# j  wApplication deadline: October 22, 2010