Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

4 L) j# ^+ G1 i" `1 H& t# ^This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

Reception:
9 w0 ?6 [' l' N% n8 b•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
7 H. s. O- B: B) }•        Schedule client appointments and counsellor workloads
( f5 j* }" `' J  V; Z9 P; y7 m•        File and organize paperwork and files related to client visits
0 p  `( e* B. ]3 A& K# ~•        Input and manage high volume of data
8 {% ^4 y& ]2 V2 P8 _•        Update and maintain databases
" X- `5 t3 h1 c•        Generate monthly reports and statistics
" C$ b# ^  j* `: d•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
$ z0 w6 c) N2 `7 L; O( c•        Write and revise business correspondence and forms
/ e. H. j( A- ]+ Q# W# P•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
% Q( g% x2 |( s" Y9 p3 |0 _7 g# F•        Thorough knowledge of services and programs offered by the Counselling Centre
& }, q; ?* D* F& e4 d, _  f•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
, g% U& r: W9 p0 b•        Proven experience and proficiency in Microsoft Office including ACCESS
$ ]* z* q7 v+ L+ n3 G•        Excellent verbal and written communication skills
) j7 x" ]! R. i( Q. Z4 x•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
+ n9 O% ^4 ]! J4 b) Q•        Strong customer service skills
8 Z  o& R" _8 ~( O•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
7 g) x$ ^: C7 O: j4 Y7 W6 OEmail: recruitment@ywcaofedmonton.org
" m# j# _$ Y$ X2 N8 \8 Y- ?! FFax: 780-425-7467
' M  T& S" B' ]7 U' T5 QApplication deadline: October 22, 2010