Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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Reception:
& r% Z* Q2 V1 {0 B" r•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
, e, a8 u# P3 y1 D. _•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
, p6 M3 n7 M5 n•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
, ]/ }* Z2 H/ U  O•        Write and revise business correspondence and forms
5 x  K, f' D" J; Y9 ]; M•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
: b" L" v* u6 b•        Thorough knowledge of services and programs offered by the Counselling Centre
/ ]$ G* N! L, ?•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
* g- r; i1 v2 P! J( g2 o7 ^•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
  G# f% U4 ~' B$ i- `0 A/ q•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
" f4 `* q+ K/ a•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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6 d4 m$ }! O7 ~; LHow to apply:
* V2 y$ W' G' J: P; M$ n& gPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
& O- }9 f& w- r3 cFax: 780-425-7467
Application deadline: October 22, 2010