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[招聘信息] Service Coordinator

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发表于 2010-10-13 08:05 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre. " Y' D" w# `: P- |) k, M

: s. q# p6 b+ j9 c( q$ r% GThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.& R' ?( T% G" _' j$ b8 w7 [) g
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Job Responsibilities:
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Reception:+ R7 X; z- Q1 C: m0 f! M* e7 w3 W
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
$ ~3 \: L* a% X& B) _4 O! o' l•        Answer multi line telephone system) R+ H9 H6 h' E/ ]& c1 @6 W8 C

, d6 }# A0 Z" h: W8 j7 B5 X( PAdministration:! C- O8 t+ ~: O0 _
•        Schedule client appointments and counsellor workloads
" n# j6 M" n2 r) M•        File and organize paperwork and files related to client visits
. Q5 H8 N( h( ^/ J# P8 P2 T•        Input and manage high volume of data* D5 B) z" }% S* g, o4 Q8 h
•        Update and maintain databases
/ z/ Q9 Z1 f- ?! F% @8 p•        Generate monthly reports and statistics
. w+ K# W! T4 V8 ~•        Organize and directly support group materials and documentation( y5 h7 W' G, F' G4 [
•        Process payments and complete weekly deposits% s" x, a  P' b7 W5 @3 Z, s
•        Write and revise business correspondence and forms) x' D! n" k; |4 R, o2 X
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors6 [( Q% k0 Q( m8 S( {
•        Thorough knowledge of services and programs offered by the Counselling Centre" {- ?9 p2 q, Q$ j
•        Ability to handle inquiries about programs and services to other community agencies and to clients) F% I, |% i( e3 Y
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Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
% [1 v. A) J& s•        Proven experience and proficiency in Microsoft Office including ACCESS & a' @9 ~# M0 \( _
•        Excellent verbal and written communication skills7 q& q; ^# f, y% T0 `$ l- h
•        Detail orientated and ensure accuracy in work7 I7 r9 b' b7 T. i' p, q; f7 \
•        Able to interact positively with a diverse population" {- [7 U8 w2 A" _0 A* x! f; I
•        Strong customer service skills
) \8 _6 D: p/ C6 C# {•        Strong organizational skills and abilities
# K7 A; p$ @& X/ a5 a) Z3 F•        Knowledge of HOMES database an asset4 C& ]) z! |% Y( t

) ^- ?. @8 V  X# I+ yHow to apply:
$ ?, r$ Y+ {. ?6 A& YPlease submit all resumes to the Recruitment Coordinator:
$ \' U6 v5 t( c/ u7 h  {- y9 Y* g1 yEmail: recruitment@ywcaofedmonton.org
  F- @" j7 G& U' e( R4 ^) ^Fax: 780-425-7467
+ _3 e" K; }6 f5 p: o8 h) qApplication deadline: October 22, 2010
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