Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

: U2 K9 n% l% a) m8 KThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
* j. j# C2 Z6 h) n; Z  D•        Schedule client appointments and counsellor workloads
7 E: F# {5 e7 ?, R( X•        File and organize paperwork and files related to client visits
- f4 k, F, i. B: t•        Input and manage high volume of data
•        Update and maintain databases
) g/ U6 b9 z  L+ U# l•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
$ G1 P. m- a$ i1 J. p- {•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
# U7 X& r% Q1 J( ]3 R•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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9 j6 t9 m6 `# w2 W. U  M•        Minimum two years experience in areas related to office reception and office procedure
' m* S9 E& `# W! Z2 t) g•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
8 K8 d+ e8 m7 j$ T1 V  I9 g( L•        Able to interact positively with a diverse population
, q) R! T: U6 y# S& D* V•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010