Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
, s4 K. P- ~$ _, u3 k# V/ kRole/Function:
, ?3 z& E1 b  w: {& oThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
, H; `/ w7 `. ]relationships with existing customers. Integrity, vision, professionalism and the passion to meet
. t4 }, h( @6 }! o, r. G3 `3 uclient demands are key components of this position.
Responsibilities:
4 f+ W! L8 N0 p· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
- D. v3 X+ {8 {% E· Supply and inform clients of pricing, credit terms as well as entering orders in system;
& @; I3 ~7 C' q· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
6 W% Y  Y3 h% F- r5 t9 Y· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
) F4 I' d9 W: d1 x· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
$ x# `1 Y: D3 n$ O& r! D· Forward customer leads to appropriate sales personnel;
5 G( w. W# n5 U# R: l" t· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
+ _% G' w6 @" ?( g  C, z7 b· Strong team player with excellent customer service skills and able to build and maintain
! B2 f1 Z7 Z; c1 |* @lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
, c' [# d7 u- R' u7 t· Computer literate; knowledge of Oracle 12i database (an asset);
1 g5 [9 K8 I% K5 m· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
* s( ~  {( c% I3 F( _· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
2 o4 t; v- j* _. t8 n% I7 l. AEmail; careers@kaycan.com
Web: www.kaycan.com.