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[招聘信息] Customer Service Representative (CSR)

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发表于 2011-9-15 12:41 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an  E8 S+ Y, V9 w. Y' n
immediate career opportunity for the following position at its Edmonton branch./ Z) i( s# d0 L4 K/ ?% O. D
Role/Function:
7 S9 t! z7 S+ R9 U# P: A( g# G0 YThe Customer Service Representative is responsible for responding to client inquiries both in1 Q% {( C" g3 e
person and over the telephone while supporting the sales team by building and maintaining
! `! N% w& ^) ^! D5 w3 urelationships with existing customers. Integrity, vision, professionalism and the passion to meet' H, K5 m1 Z6 Q
client demands are key components of this position.
6 G1 |  N( _( P  z. T, Z( XResponsibilities:
! s& N% m( q$ I( V. D· Respond to customer inquiries through inbound calls and busy walk-in traffic;" F- x) R7 B4 H/ N  B0 l
· Verify pricing and availability of product;
- v2 r5 H- S8 S· Supply and inform clients of pricing, credit terms as well as entering orders in system;/ s' j8 d* z9 g. k$ u
· Prepare and process invoices in accordance with standard procedure;3 G& z. I0 `  _; C8 _( _# _
· Collect payments for cash account orders;* h* c6 D  ?$ \( ]' t
· Investigate and troubleshoot customer service issues;% `, K% J: L6 L4 n6 ^+ M" D
· Process special materials orders in accordance with standard procedures;2 ?0 G2 D! |' P2 o
· Maintain customer data and update changes to existing accounts in the corporate0 s# F' @" K1 _  e" p) @
database;
" k1 u- T. Z8 D( }· Address client inquiries regarding status of orders, payment, refunds, etc;
' J0 E1 K* B5 X! W9 G/ T· Forward customer leads to appropriate sales personnel;
% H: S$ |0 R' y2 ]· Actively participate in semi-annual physical inventory count;; R8 ?+ j5 b+ M* P6 X, F7 r8 }
Qualifications/Requirements:: G$ `$ o8 H2 X
· Strong team player with excellent customer service skills and able to build and maintain
+ u9 M7 |# b  q; tlasting relationships with customers;8 Z9 i9 |- ]7 I3 }# ?
· 3-5 years experience in a similar role;
8 }- r8 P2 q9 O% U& H: ^& r$ }$ J· Exceptional verbal and written communication skills;
0 Z# G; r2 ]8 C* d5 M· Strong problem identification and resolution skills;
7 q# d2 B2 [& d3 H* z: h· Computer literate; knowledge of Oracle 12i database (an asset);
- ], D( q9 t6 Q- L· Excellent organizational skills;
8 a, k6 H, w7 W' Q3 m7 Z· Enjoys working in a fast-paced environment;
# K8 Z: G  q8 S5 _We offer:" _1 x/ j- Q6 }6 G& y' e# I$ b! I
· Competitive salary packages;
8 J  p4 f) Y/ j! S· Excellent training programs;! Q- Q7 Q+ M+ y
· Opportunity for advancement;/ [) N9 `& Q& q: O- A' G
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);$ a% z1 ^* s  l5 H' R+ d
· Stimulating work environment.
: v+ V! U" _* h. ?( c0 hTO APPLY:
( b3 R% U+ J4 J5 u: c8 S$ a: kKaycan Ltd.& S$ i; B- j3 x( d
c/o Human Resources
2 N4 ~9 a9 T: f( w) T: @4 oFax: 514-694-2674+ D( E" Z- ~/ G2 f8 ]5 m$ I6 K, @* Y6 E
Email; careers@kaycan.com& z0 I$ L& e2 ?, y; \! c9 R
Web: www.kaycan.com.
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