Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
/ y5 S2 V: V5 vperson and over the telephone while supporting the sales team by building and maintaining
5 S7 p  d- z; e' Crelationships with existing customers. Integrity, vision, professionalism and the passion to meet
) X$ `, R5 a2 H- D7 v* L$ a3 [' pclient demands are key components of this position.
/ T2 g$ o) {8 f' V( Q% |6 d5 `4 GResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
8 T5 g8 `4 v: c* b3 H7 |7 H· Supply and inform clients of pricing, credit terms as well as entering orders in system;
& b5 Z" L: b+ g6 v5 ?· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
+ I5 E1 m! E0 t5 E$ W& Z% s& K· Investigate and troubleshoot customer service issues;
" k- B1 {- B9 `8 ]# C" b, ]8 y· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
4 j5 w/ S# R% ^( |database;
/ U- i5 L" l$ b2 {8 N! {6 h· Address client inquiries regarding status of orders, payment, refunds, etc;
# B5 Q8 p% e  _2 c" q  x. ?· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
) X- v0 P$ t0 c* ~· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
& E+ r! o* b* S; Y5 C· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
0 ?& a8 O' x/ \' z/ P· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
4 l* j1 t1 q2 ^( D7 M2 F- @· Excellent training programs;
+ h( H) H- q# v& r. O* t· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
8 s$ k! n# G# i: @( U% \· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
& y) P7 m, W, B$ gFax: 514-694-2674
8 S5 \* B, U  v: DEmail; careers@kaycan.com
: p+ C. o. N/ R, s. S* WWeb: www.kaycan.com.