Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
7 S9 t! z7 S+ R9 U# P: A( g# G0 YThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
! `! N% w& ^) ^! D5 w3 urelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
6 G1 |  N( _( P  z. T, Z( XResponsibilities:
! s& N% m( q$ I( V. D· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
- v2 r5 H- S8 S· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
" k1 u- T. Z8 D( }· Address client inquiries regarding status of orders, payment, refunds, etc;
' J0 E1 K* B5 X! W9 G/ T· Forward customer leads to appropriate sales personnel;
% H: S$ |0 R' y2 ]· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
+ u9 M7 |# b  q; tlasting relationships with customers;
· 3-5 years experience in a similar role;
8 }- r8 P2 q9 O% U& H: ^& r$ }$ J· Exceptional verbal and written communication skills;
0 Z# G; r2 ]8 C* d5 M· Strong problem identification and resolution skills;
7 q# d2 B2 [& d3 H* z: h· Computer literate; knowledge of Oracle 12i database (an asset);
- ], D( q9 t6 Q- L· Excellent organizational skills;
8 a, k6 H, w7 W' Q3 m7 Z· Enjoys working in a fast-paced environment;
# K8 Z: G  q8 S5 _We offer:
· Competitive salary packages;
8 J  p4 f) Y/ j! S· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
: v+ V! U" _* h. ?( c0 hTO APPLY:
( b3 R% U+ J4 J5 u: c8 S$ a: kKaycan Ltd.
c/o Human Resources
2 N4 ~9 a9 T: f( w) T: @4 oFax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.