Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
- r) `5 l- E4 I4 M! q$ f7 X' HRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
% F* v& w( c& C9 Jrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
. l+ J) Z. v/ {& M7 N% [client demands are key components of this position.
' y' F, X$ N4 _4 `3 uResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
( V5 s8 C- F' ?/ V0 {% U· Supply and inform clients of pricing, credit terms as well as entering orders in system;
' m+ }. @0 g* Q' ]· Prepare and process invoices in accordance with standard procedure;
! }' C% {0 j9 e) {  N$ I/ a: p1 r· Collect payments for cash account orders;
6 l& @9 x+ P- j· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
( D: Z- a0 R: i' G8 G· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
5 X' A: O4 P! m* u· Actively participate in semi-annual physical inventory count;
. @$ F1 k5 u8 ^* h' X8 r# H7 i: sQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
) Q) V, I4 Q" O3 a0 Zlasting relationships with customers;
; v# d/ J- }2 g9 ]· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
0 y* e4 y  }. I- r; L: M· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
+ J( z1 z" `) ~( d6 t' E2 S· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
1 `  D! w5 b' }  g; v· Excellent training programs;
" g) S8 l/ }' v0 m· Opportunity for advancement;
/ l" R. s6 F4 ]& R) j· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
6 x1 L3 x) k0 ?7 L$ sTO APPLY:
Kaycan Ltd.
: p: [& S3 r' T- U, I& ~) Ec/o Human Resources
+ K) y- E" W6 \9 ]Fax: 514-694-2674
( Y" O- ~" d7 tEmail; careers@kaycan.com
; `0 f& y; J9 b. O5 w+ _. `+ tWeb: www.kaycan.com.