Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
! ^- _( Z, V0 Q) H% lThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
7 j" T. V# |6 k; }/ e4 urelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
. f6 ]6 u* O2 r7 T· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
( I! i) v" U, w: g· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
2 \* ]! I4 Y5 N3 o5 E! {  m· Maintain customer data and update changes to existing accounts in the corporate
# d/ p9 y9 G) ?1 rdatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
) o7 J! Q8 F9 |, d5 _Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
8 ^4 k8 O, [9 V; m# T  B· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
* n0 w9 s8 o6 R. F· Computer literate; knowledge of Oracle 12i database (an asset);
2 o7 h& Y1 J, R2 w7 T3 C* J+ z· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
# Q) Q; G; c! P# B- U0 j· Excellent training programs;
4 g1 B4 b: y3 o. D6 k, c. k2 \· Opportunity for advancement;
( T! w2 d+ Q( ^0 x# G· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
1 W. I" s/ u* I$ E2 v* X. cTO APPLY:
  H( D' [  n  H* I- G$ IKaycan Ltd.
! }  s& X% @8 yc/o Human Resources
Fax: 514-694-2674
9 T9 p# a* {) \! {/ hEmail; careers@kaycan.com
% b) B% V, x( g& wWeb: www.kaycan.com.