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[招聘信息] Customer Service Representative (CSR)

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发表于 2011-9-15 12:41 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an" x! k+ C  N6 T/ d6 l9 J
immediate career opportunity for the following position at its Edmonton branch.
- r) `5 l- E4 I4 M! q$ f7 X' HRole/Function:# q4 v9 X3 j' `/ [
The Customer Service Representative is responsible for responding to client inquiries both in4 i5 i1 F% h  n% \) ^! B
person and over the telephone while supporting the sales team by building and maintaining
% F* v& w( c& C9 Jrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
. l+ J) Z. v/ {& M7 N% [client demands are key components of this position.
' y' F, X$ N4 _4 `3 uResponsibilities:0 u7 x8 J7 w8 d4 S1 D0 a
· Respond to customer inquiries through inbound calls and busy walk-in traffic;" D1 ^0 A; Z  Y0 g/ c. X
· Verify pricing and availability of product;
( V5 s8 C- F' ?/ V0 {% U· Supply and inform clients of pricing, credit terms as well as entering orders in system;
' m+ }. @0 g* Q' ]· Prepare and process invoices in accordance with standard procedure;
! }' C% {0 j9 e) {  N$ I/ a: p1 r· Collect payments for cash account orders;
6 l& @9 x+ P- j· Investigate and troubleshoot customer service issues;) B0 `/ i  U. M2 n5 n1 N
· Process special materials orders in accordance with standard procedures;' T$ w2 c7 n1 @& l
· Maintain customer data and update changes to existing accounts in the corporate8 j! d/ l1 E* `* F0 a3 t
database;
( D: Z- a0 R: i' G8 G· Address client inquiries regarding status of orders, payment, refunds, etc;9 M% K0 T' ?  M3 n- ^
· Forward customer leads to appropriate sales personnel;
5 X' A: O4 P! m* u· Actively participate in semi-annual physical inventory count;
. @$ F1 k5 u8 ^* h' X8 r# H7 i: sQualifications/Requirements:0 `! h( t; h; w; v
· Strong team player with excellent customer service skills and able to build and maintain
) Q) V, I4 Q" O3 a0 Zlasting relationships with customers;
; v# d/ J- }2 g9 ]· 3-5 years experience in a similar role;! p2 s7 Y6 U" V1 g6 j  e, Y
· Exceptional verbal and written communication skills;
0 y* e4 y  }. I- r; L: M· Strong problem identification and resolution skills;/ n) H! P5 `1 U. K0 N
· Computer literate; knowledge of Oracle 12i database (an asset);
+ J( z1 z" `) ~( d6 t' E2 S· Excellent organizational skills;) C' q& s8 l6 F# F* o2 j$ ?
· Enjoys working in a fast-paced environment;1 ~1 d6 [+ C5 x. E1 E# w
We offer:" L9 B. ]/ `3 u( Z0 z8 L& J2 e
· Competitive salary packages;
1 `  D! w5 b' }  g; v· Excellent training programs;
" g) S8 l/ }' v0 m· Opportunity for advancement;
/ l" R. s6 F4 ]& R) j· Comprehensive benefits package (Health and Dental Benefits, RRSP program);$ G5 C0 V; q  S& U# V2 v. w4 O; F
· Stimulating work environment.
6 x1 L3 x) k0 ?7 L$ sTO APPLY:5 X: M$ _4 z4 \4 B9 U& _- v
Kaycan Ltd.
: p: [& S3 r' T- U, I& ~) Ec/o Human Resources
+ K) y- E" W6 \9 ]Fax: 514-694-2674
( Y" O- ~" d7 tEmail; careers@kaycan.com
; `0 f& y; J9 b. O5 w+ _. `+ tWeb: www.kaycan.com.
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