Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
7 y& c) o8 R) K( ~immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
1 \! H1 V3 W* h9 vrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
* h3 s5 b9 m& z& X" a0 R8 D" |· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
5 a: c* ?: E3 @+ C$ G4 S· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
  s: p3 j4 F/ z3 |- T+ D$ A4 mdatabase;
1 i4 A! k3 u+ p7 `9 Q# `· Address client inquiries regarding status of orders, payment, refunds, etc;
1 J3 N; T$ }8 A· Forward customer leads to appropriate sales personnel;
! R0 Y: B- u' _' v9 ]# k· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
( v* J. M5 `$ t+ ?' ]3 t· Strong problem identification and resolution skills;
2 n5 R2 e6 D! v! M# V) V) Y· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
; {2 E3 Q8 p( f- r# ~We offer:
· Competitive salary packages;
3 J5 O* U: N& [5 |· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
& G3 o/ ]6 b. R, ]; |· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
5 A2 _$ n6 n9 W9 y; n  D* RFax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.