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Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
( I0 l0 k( R; M. F' M. n! r$ limmediate career opportunity for the following position at its Edmonton branch.# I8 B: D# m/ V( J: ^& i* [: P+ O
Role/Function:$ u# P! v7 ^1 c. a
The Customer Service Representative is responsible for responding to client inquiries both in. r( {* g2 L( W. |" C/ Z
person and over the telephone while supporting the sales team by building and maintaining$ t7 X4 p2 k d( k: \
relationships with existing customers. Integrity, vision, professionalism and the passion to meet" ?2 V7 Q; c, E
client demands are key components of this position.
. L+ c, ?' C8 ^+ c% OResponsibilities:
" f+ N! k, t) u$ d/ F4 Q6 }0 Q· Respond to customer inquiries through inbound calls and busy walk-in traffic;
" C3 {/ X+ U8 H· Verify pricing and availability of product;. c: d' G6 _# n0 J$ _
· Supply and inform clients of pricing, credit terms as well as entering orders in system;8 f) t1 C0 N' w7 n8 U; u0 x
· Prepare and process invoices in accordance with standard procedure;+ W2 Z# G b, {' k! z7 s
· Collect payments for cash account orders;/ D& y/ A" Q3 r+ K) t0 \
· Investigate and troubleshoot customer service issues;
/ x' A$ x, S' N. f3 X· Process special materials orders in accordance with standard procedures;6 G* E p' L$ x4 W, \6 a( D
· Maintain customer data and update changes to existing accounts in the corporate
- i: L- O8 J+ n, L0 ~( j4 s6 T; zdatabase;" V( _& l: q, G
· Address client inquiries regarding status of orders, payment, refunds, etc;
( |6 l3 Q* J) M; {. G/ G· Forward customer leads to appropriate sales personnel;
( u( B1 ^8 x$ ]: M5 ?/ R· Actively participate in semi-annual physical inventory count;0 A$ y6 U* w0 S' e+ j! |( Y
Qualifications/Requirements:
, d% q6 q1 y |9 G( T- `· Strong team player with excellent customer service skills and able to build and maintain- N+ P- ~' q- Q& p; m' R' g3 @
lasting relationships with customers;
' i- t4 d9 s! v5 t· 3-5 years experience in a similar role;
/ \% i! k, b" I n- C/ n· Exceptional verbal and written communication skills;
" X- |8 `) l# e0 X· Strong problem identification and resolution skills;
P! c/ U4 N, x5 m2 }+ D: \' w+ J0 v) x· Computer literate; knowledge of Oracle 12i database (an asset);
2 d+ X0 X8 N% s· Excellent organizational skills;' u6 I8 D, s/ Z7 \! W
· Enjoys working in a fast-paced environment;
2 G% @5 p( ]% KWe offer:
" @# A! I+ m3 Z) y1 F8 S2 m· Competitive salary packages;
, o! {: h) @& n; I& @ J· Excellent training programs;
! m% O5 r D9 T# Z) A6 _! G· Opportunity for advancement;% L2 @6 R4 A, J" \! k/ N8 S
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);2 s p4 b" V& g. v9 |7 {
· Stimulating work environment.
) K2 \" a; v& s- g6 a$ M- V7 z) X# t9 v5 E& tTO APPLY:
2 `' {, B5 V# {! W% rKaycan Ltd.' t+ D) |0 h/ ~$ U( V) y( f* ^
c/o Human Resources4 d0 J1 c+ |7 i! F' c; h
Fax: 514-694-2674
2 _1 ]6 h( i. G# K% B' DEmail; careers@kaycan.com* u6 }2 \$ x9 c/ k7 s. o2 B
Web: www.kaycan.com. |
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