Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
3 M) R, z8 L, Q
Job Description
& Q: b2 D5 E1 t9 w6 j% r" [
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
" r6 I; l$ K# L2 C" c
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

& L3 ~5 L# ?0 V) sKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
- o  J% ]7 H( Q& X•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
, C# _  ~3 k. k, Q•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
8 }2 t) J$ [0 ?- C•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
0 b+ y# v6 m# b+ A•        Report to ISP Program Manager
8 L$ u$ g& q% v) i" x& z
& O: b# y6 P* Y6 {1 `6 G: bKnowledge, Skills and Abilities Required:
5 }8 f# f/ E  G" q•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
' R9 p+ x5 ~& E( }2 p+ F•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
- O; k: @& d/ ^0 u•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
1 l' M1 }9 x+ I6 N: f4 ~•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
6 \- S0 _/ }  J& F•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
1 N. c3 `" a* n% J! l: m8 d+ z* K/ J

7 R8 v3 i* x4 E4 M7 wPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
: z, e7 g1 e+ MNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
& F  @  c, ]0 o5 K, t谢谢大家。