Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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- |5 a5 Y. T6 `6 JJob Description
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5 v2 h+ Z& ]+ q$ a4 a; Z$ ], uPosition Title:  Receptionist/Immigrant Services Worker
- k  ^# I- z2 t4 mHours of Work: Part-time (10 hours per week)

& Y! R- L$ j+ JPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
; w4 F; m& ^* b! a5 p+ K•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
& H" X& a* `3 G' @! x3 d" r% p/ ^) `•        Oversee the front counter when other front counter staff are on holiday or in trainings
; o4 ^7 s  d4 G- f5 j5 L+ K6 F+ J•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
# q' }4 N: A, f/ j; i$ I•        Perform general office duties as assigned
& @2 U8 X! X+ `" Y9 w' M4 b•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
2 h8 W) L8 \2 ]) r8 ?9 A•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
+ Q; e- c+ b+ x, g' f•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
0 a2 }8 P  x9 j•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
# K0 |7 d$ T' x- G& P1 X•        Ability to work effectively in a fast paced office environment
; V; T. c4 Q: j3 J5 r/ I•        Knowledge of immigrant services
% G# G6 i& A" S7 k- ?' W6 FQualifications:
•        2-4 years of office and clerical experience
* A+ D! U  b+ {7 o; }- J; p•        Receptionist or customer service experience in a fast paced environment
. p1 O  o8 l. ]' n1 K5 i•        Demonstrate workplace maturity and professionalism
* i! M- m8 ?( ~•        Ability to work well under minimal supervision
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6 ~( X/ t; J0 G# K  N( MPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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0 x3 {' I/ X% M1 {/ r  J" i8 C- H谢谢大家。