Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

Position Title:  Receptionist/Immigrant Services Worker
& j8 ?. m3 P' |& N6 f& M. P% eHours of Work: Part-time (10 hours per week)
" B1 f7 E5 e9 ]4 j2 X
0 M2 z) n1 Z$ f" c- ]# S* sPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

. s, `, N" L" I, a5 U$ @, W  WKey Responsibilities:
2 Z: _$ j- q7 W•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
2 Z+ S- V+ x. O: u/ \  p•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
+ S, f% b" Q+ \1 S  x& W( K3 o& p•        Oversee the front counter when other front counter staff are on holiday or in trainings
% ~  S9 l( }8 o2 o6 c7 S8 A" A•        Perform general clerical functions such as photocopying and faxing documents
1 t$ |5 k0 t, q4 Z•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
# I8 O# A+ w4 L/ x0 ]6 M- U+ o5 Z) F•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
. n/ H4 l& C1 v: Y•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
# L* C% x5 P' N' \! w  C* s+ S( Q•        Maintain front counter service files
•        Perform general office duties as assigned
" }3 K% z  X# R/ y•        Report to ISP Program Manager
* e2 Q; C# d5 j7 l
Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
$ g& c+ y5 S* S  N3 K•        Fluent in Mandarin and Cantonese as an asset
; W2 Q+ F4 v* G( y1 C•        Good English writing and oral communication skills
' C: `, P. l; n* Y$ J; n•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
: x3 H5 a6 P/ a4 T/ s•        Sensitive to the needs of immigrants with multicultural backgrounds
, S/ ^! ^$ L5 \  n+ [- ?•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
8 A" |4 J* g, M$ e6 l•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

3 ~( `" ?$ }" o! K( Y/ O9 l
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
/ Y5 q- r2 M8 |谢谢大家。