Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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( r: K, ^) G' h7 o/ ePosition Title:  Receptionist/Immigrant Services Worker
8 t: r( v0 m6 `" l. s) m! NHours of Work: Part-time (10 hours per week)

2 y. G. g6 I: f6 @* G2 j( t  y5 iPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
3 ~! Z, u& N) g•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
5 `0 f$ z" M7 d7 e: b•        Order and maintain office supplies for the front counter
$ H/ A3 c# x+ N0 N9 d•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
" Y% ^& w& _' K  k. K•        Maintain and update the information boards with upcoming events
) g7 N+ `5 p6 @1 N, q& ?! J) U% K•        Assist the ISP team in reminding clients to appointments of workshops or other events
) v$ L; K+ |$ B# `% t•        Keep the reception area tidy and clean
1 z5 B, A8 }$ W& T6 t! a2 T•        Attend meeting and training to stay current on immigrant settlement matters
9 F# A' G4 r% C: {$ y- X, \•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

- [" k; {2 `/ lKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
4 f8 q9 D8 W; o- G! j4 x•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
1 R, X2 V3 X- |+ r•        Ability to work with newcomers and general clients
0 N$ V& G; a- u) x+ K2 Q. e1 y•        Microsoft Office operation skills- Excel, Word, Outlook
8 l8 T# Z3 \5 g1 V# z•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
; B% x3 Q! i. i•        Knowledge of immigrant services
; Z, `4 E: ?$ ~0 zQualifications:
•        2-4 years of office and clerical experience
0 `3 H( H" U9 a8 |  A" P: h: o: c•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。