Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

0 Y8 o5 j  t' T  E8 B0 O# I: g3 YPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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0 b7 P: l; O8 i9 U0 t0 `Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
2 W5 L" v( A$ {. \* m  {3 k•        Take and deliver messages to the staff of ASSIST
8 {4 Z# d* @( F. v" {/ U•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
! b4 {; W, P' R; F" K/ M$ n: _•        Oversee the front counter when other front counter staff are on holiday or in trainings
+ ]3 ~1 u& ~2 A! y$ W4 e•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
: W3 ]/ L2 D/ f, F# N1 ^# G8 B4 Q1 o•        Maintain and update the information boards with upcoming events
6 A" w! N: b# ?. ~( K•        Assist the ISP team in reminding clients to appointments of workshops or other events
; ~$ g6 E, M( ]" q•        Keep the reception area tidy and clean
' P* P/ a3 u6 R* G  y•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

5 \5 o8 s% p' oKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
) E2 ~% p! i  V4 Y/ o. l7 H) l•        Ability to address multi-task and set priority appropriately
3 w( T. k) O9 |" U$ p•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
4 M& q* c  ~8 D4 }# d- ^0 m•        Knowledge of immigrant services
( W& v" t: c5 W2 v. BQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
) t1 \/ s9 b$ b: H2 d& t•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


8 Z: ~& g- x" ?' i5 \' HPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。