Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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3 ~6 G6 q6 C& s: sPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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* _& D3 J& t+ _1 T8 D4 L/ l0 @Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
7 B# K# e+ \; q" J8 Z•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
: i6 D/ }' a1 `5 ~•        Oversee the front counter when other front counter staff are on holiday or in trainings
: N7 x# f1 i( `$ `2 i& s, p% |, ^•        Perform general clerical functions such as photocopying and faxing documents
  `, I: H) m8 e3 [•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
$ Q! u' g6 V9 H0 \- d9 \  G! M# ]$ R•        Report to ISP Program Manager

& O: L: n4 j+ y- S- n% ^! ]( CKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
9 V% S* _+ H3 O$ F•        Ability to work with newcomers and general clients
  U0 {: J' S" v) |0 o+ o8 H  `•        Microsoft Office operation skills- Excel, Word, Outlook
% B0 X; E' @' |1 d7 R- X$ h•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
+ X3 h2 l4 T! n+ G& n- |•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
1 i7 [8 g* t4 p; @) A: I•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。