Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

, x# x# ~% l' A* w9 g2 aPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
3 E) J. J9 m8 x0 X" R; d. p•        Answer incoming calls and route calls to appropriate person
2 S0 O: Y; _+ f3 _•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
' d- Y& r% H- I2 b  ^5 ~( n) h•        Order and maintain office supplies for the front counter
4 _: o5 A( p! d' X( E/ k+ v•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
1 ^+ k/ Y$ Q$ b" h3 ^, q2 k5 N7 l•        Maintain and update the information boards with upcoming events
/ U+ f# p& V* ~* W; C1 t•        Assist the ISP team in reminding clients to appointments of workshops or other events
& l7 N7 V2 N7 T, w•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
- `) V) I) ~% R' P* ]•        Maintain front counter service files
- w! F2 e- f8 A( l1 m•        Perform general office duties as assigned
: K# C- c: D, X- }: B+ ~•        Report to ISP Program Manager
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  T: `9 I( c3 q; o, h8 E; q% l' jKnowledge, Skills and Abilities Required:
" w) ]0 S- x  [, Z' ?•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
2 W* V8 N0 Y& I  p1 l. q- e•        Ability to work with newcomers and general clients
1 [, e. S3 r$ ?& D5 \9 y•        Microsoft Office operation skills- Excel, Word, Outlook
6 C' l! [& L4 M: g: [•        Ability to address multi-task and set priority appropriately
# m' N( Q6 e6 L5 }& K•        Sensitive to the needs of immigrants with multicultural backgrounds
) h, |6 Z6 S! g( [. C•        Ability to work effectively in a fast paced office environment
3 Z& L! L: O2 }# m$ Y7 ]•        Knowledge of immigrant services
9 |) e! s- }+ U0 MQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
* |/ ]8 ?0 M* Q•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
$ @! H% Q, u$ H# b: r7 P( \Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。