Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

+ u2 _+ H' v* t' QPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
& @4 S2 D: U4 y* N% G% \" F•        Answer incoming calls and route calls to appropriate person
: F+ _* O& t! U3 D5 A8 C4 Q; y9 h& e•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
9 ?, U1 m) J" Y9 M5 G•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
& E1 A, t6 ^$ P' z•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
; Z- {/ ?9 Q  H4 [6 y•        Maintain and update the information boards with upcoming events
+ |2 s6 x) w+ C4 v6 }9 R/ W: `•        Assist the ISP team in reminding clients to appointments of workshops or other events
/ Q2 L$ y' x! z+ w% @) ]•        Keep the reception area tidy and clean
& e. w& f9 o9 m8 D8 \•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
7 R. w3 m+ t) s, m$ e0 N4 Y& q•        Perform general office duties as assigned
$ N* K" ~% I- S% Q, s( ]; B•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
. ]2 ]% Y7 i" ~" r0 K•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
% S% O+ b2 i% ^; L•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
" p5 ]2 l' f8 h" q4 ~( L7 w2 {•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
! ]  L+ T/ i- y" a: x- q! ~•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
$ f* U" U" k, L3 o) T4 O•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
  P; D% N! _& w0 K3 kNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。