[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
: M7 A9 c+ s* p$ v( }3 m* q" DHours of Work: Part-time (21 hours per week)

4 S/ v, ?# Z) U6 MPosition Summary:
0 K* O+ K+ Z0 U% n2 A5 N  p" f& S, wWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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9 R( s4 P% ~2 y, @* E2 RKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
" {) }. o4 H: Q0 x& m•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
( B. W2 M( J+ ?•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
2 @) L: `$ X6 M$ k' C•        Keep the reception area tidy and clean
+ e7 v" ^; R+ I5 j•        Attend meeting and training to stay current on immigrant settlement matters
3 s3 d6 l# r  J0 M" \6 g/ Q•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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' @0 g/ ]# \' a# h0 X% RKnowledge, Skills and Abilities Required:
% L6 E( X7 _4 c' s/ G1 F5 J" k' R8 G•        Excellent communication (verbal and listening) on phone and in person
5 I  \- B% U: p  M/ T, ]* |8 d•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
! w2 s8 J, p$ @$ V: `•        Ability to work with newcomers and general clients
1 T6 I2 K' u# |9 ^•        Microsoft Office operation skills- Excel, Word, Outlook
5 {: }( v! P# b+ F; Q/ q1 [3 K•        Ability to address multi-task and set priority appropriately
7 s. |1 U+ l% t8 \•        Sensitive to the needs of immigrants with multicultural backgrounds
& M+ t& K8 h- m% u0 J' e4 `( u. e) x•        Ability to work effectively in a fast paced office environment
. [! z" T8 H& r, j•        Knowledge of immigrant services
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1 I& J& O3 Y0 ^2 Y# H4 ^Qualifications:
0 Q' c" H+ m- y5 u3 L6 Z•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
& L1 a+ }8 t( {+ _+ Z•        Demonstrate workplace maturity and professionalism
6 p' v' o- ?. e8 _# F$ r•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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2 j7 a# o- e# K1 [Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.