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[招聘信息] [华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

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发表于 2012-3-7 11:40 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ASSIST Community Services Centre8 V  `: C' z( x. y% z4 g

! C$ m4 Q+ R+ Z: l* C  kJob Description
: M7 _$ [  M9 `! RPosition Title:  Receptionist/Immigrant Services Worker, h5 }2 t5 I# H, I. }3 a
Hours of Work: Part-time (21 hours per week)

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Position Summary: 1 x9 {3 j( l2 I6 l. ~
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
8 r! u. ~. w; v9 d- b•        Answer incoming calls and route calls to appropriate person
' s' v7 f# m/ T/ \' y•        Take and deliver messages to the staff of ASSIST
5 [/ Y  K/ f% t; O5 W0 P# Z) ^$ I•        Welcome clients and direct them appropriately  |1 @7 h+ Z% b( _  h! i
•        Order and maintain office supplies for the front counter
- Z. K6 q( h& [) E•        Perform general clerical functions such as photocopying and faxing documents
; c: K6 Y: |) L/ l•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker# e. }- L, W: n: P1 m4 X1 \: q
•        Maintain and update the information boards with upcoming events- w; `1 J. W6 r0 A0 c5 E/ z
•        Assist the ISP team in reminding clients to appointments of workshops or other events% }" q  L, [  F" ^$ Y8 H
•        Keep the reception area tidy and clean
( ~9 x$ ~3 s, ?. B+ e•        Attend meeting and training to stay current on immigrant settlement matters
) J7 S3 s5 O  L- E; p2 e•        Maintain front counter service files0 B9 ^6 s  Q( I5 ]: V
•        Perform general office duties as assigned/ o$ r9 z; C4 }" T4 J0 p0 d9 k
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
% G" o, p* \* M7 |% `  j•        Excellent communication (verbal and listening) on phone and in person% w9 h6 f* ^; |  P9 M; Z$ A
•        Fluent in Mandarin and Cantonese as an asset
1 a- M+ M; o4 h- X0 Z6 y) c•        Good English writing and oral communication skills
. A( M. p; I2 S% k! a3 {6 d" B•        Ability to work with newcomers and general clients
1 B, n! ~" a3 o. v2 X' Q•        Microsoft Office operation skills- Excel, Word, Outlook5 Z8 h/ e2 v, b- k/ A
•        Ability to address multi-task and set priority appropriately
* t' q! @5 ~" b9 n•        Sensitive to the needs of immigrants with multicultural backgrounds
6 R% J( R8 f# `9 r5 @8 w; H•        Ability to work effectively in a fast paced office environment
! ~( m' v, ^( {2 O  a+ v2 Q•        Knowledge of immigrant services
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: G; _' l9 Z) `2 eQualifications:
# \9 ]6 ]6 J( a. }0 l•        2-4 years of office and clerical experience % P5 y5 k, M" p% S$ t( u1 z
•        Receptionist or customer service experience in a fast paced environment. P; r- x$ }: e2 Y; e
•        Demonstrate workplace maturity and professionalism+ S5 ~, M, p/ U9 e
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.
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