[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

3 H2 ?4 j8 `% e  mJob Description
% j- l; N% W4 |% w' S7 z- ]3 lPosition Title:  Receptionist/Immigrant Services Worker
9 ^' B) G8 F: y6 g9 {$ S2 tHours of Work: Part-time (21 hours per week)
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Position Summary:
/ S+ G6 t$ |; d0 W) P- y9 hWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
: t# I& J* n( o2 c* I  }9 _•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
2 W& a4 F9 o% t$ r% }' m•        Maintain and update the information boards with upcoming events
1 M6 {* b4 x8 m# v) `•        Assist the ISP team in reminding clients to appointments of workshops or other events
1 f2 j" c) G& `. W- X" {! a•        Keep the reception area tidy and clean
4 I' v; O2 u  c3 r•        Attend meeting and training to stay current on immigrant settlement matters
* l# C# @9 v. T) P' E' f9 Q. b. c+ m•        Maintain front counter service files
•        Perform general office duties as assigned
2 r/ G8 C8 u) q. s& x& g7 _/ S5 [•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
, d; |+ h5 y  O•        Excellent communication (verbal and listening) on phone and in person
% U8 `/ T/ [8 ~" I1 x# f1 ~•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
) L6 N5 B6 X! i: x/ y- g•        Ability to work with newcomers and general clients
3 k# d, k) v2 ]•        Microsoft Office operation skills- Excel, Word, Outlook
7 f) ?( s+ \9 ^$ _7 L9 B•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
/ ?, R1 `) W! I# h( H; i•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

6 w/ c$ L# F1 u. E( _Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

7 n) L8 ~, c8 C  t. _" Z( RNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.