[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

5 k7 p% E) s6 [Job Description
- o) [2 K7 L5 K, w. t( V& p" w% x8 ?Position Title:  Receptionist/Immigrant Services Worker
" i! r0 t: D" Y8 ]/ V+ wHours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
6 R& G8 a& d" s•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
% R: h( J( k* }* k, S•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
1 I! |5 Z- w  L4 M•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
2 d4 S1 q8 _' w" `•        Assist the ISP team in reminding clients to appointments of workshops or other events
1 P" H5 V0 O3 x9 R•        Keep the reception area tidy and clean
' S% N% m6 ?$ F5 J•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
5 z3 v7 T+ d: a6 P! N2 h•        Report to ISP Program Manager
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" L* q/ w* {* G$ E+ UKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
: a6 P0 N* q0 h$ q- F- c•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
4 ~: B  n: I* Z6 g% n, p•        Ability to work effectively in a fast paced office environment
# h1 n0 S" _) H9 X4 X•        Knowledge of immigrant services
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Qualifications:
( h  ~/ D; i5 g$ m•        2-4 years of office and clerical experience
2 Q5 a  s' r9 B$ X4 P•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
- Z$ f0 x4 C0 ~( b! y* K•        Ability to work well under minimal supervision
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$ B. E5 l1 ^1 hPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

6 B1 L6 i3 {3 aNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.