[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
1 _; P/ s4 j5 U2 I$ k. `' d7 @7 [0 d. mPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
. d# M- n3 m7 h- Q, x
Position Summary:
2 q; z  n- J9 J5 r9 Z( AWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

' G! X3 T2 H- D5 sKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
; Y7 f( ~* u; I% ^8 N•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
3 v' K( o% \4 R7 ?2 [& H•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
4 ]: n* M+ w. z2 H7 ?0 S•        Maintain and update the information boards with upcoming events
& f3 b# I* y6 M5 g: S0 @•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

- S9 V; h) }# y0 l, Q$ lKnowledge, Skills and Abilities Required:
* j# n  P$ D1 u7 [$ H9 i) E•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
/ T6 H& i6 o& v, w2 T•        Good English writing and oral communication skills
% _. `5 e' m2 j1 y, K% |•        Ability to work with newcomers and general clients
8 I6 `8 H) U. R4 u9 b3 c•        Microsoft Office operation skills- Excel, Word, Outlook
4 Q' V- o9 A% Q3 a" J+ M•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
6 J. ^2 P' w! b- d0 Y•        Knowledge of immigrant services
* V$ @5 J3 a3 W3 m- w& T4 I
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
# ~- d" ^0 P: `: L( d6 D0 y•        Ability to work well under minimal supervision
! j5 ^! o4 \2 [* y& z( ^. {
: Z- S2 G; ?. y2 Z+ p3 APlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.