[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
5 T  d5 l1 [" |, p1 Z6 u
3 ?( x/ o  C( XJob Description
Position Title:  Receptionist/Immigrant Services Worker
+ ?4 I$ _% |' u' N: dHours of Work: Part-time (21 hours per week)

. A* d3 h0 M  X% ^1 ~. bPosition Summary:
6 @/ V) ^" m7 K- a! ?1 sWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
0 S' s" V" i0 ?' W' b' ~
% z  D. c. H" F( F8 Y8 a  {8 `Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
) ?) ]1 O1 \: A& E+ G1 _- o7 m•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
/ H0 @: h  ~7 z7 L$ s+ G6 x( M•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
$ F5 n  {6 X. y1 s$ k; ^5 P•        Assist the ISP team in reminding clients to appointments of workshops or other events
. W& f3 y( t6 e+ `7 F& W•        Keep the reception area tidy and clean
: \$ r% j# E3 S. }•        Attend meeting and training to stay current on immigrant settlement matters
4 v/ U  n& f7 b! a•        Maintain front counter service files
( h; y" @3 E: E: z. }+ @; A# @•        Perform general office duties as assigned
0 E. h4 |0 B) U1 \2 h- ?/ [( |% T1 X& s•        Report to ISP Program Manager

5 ]0 Z& {6 y2 b6 `. o' P: lKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
2 F- v3 ^$ I- @5 v# w4 ]% x•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
) J/ \; \8 d# J. n•        Knowledge of immigrant services
  J1 Q. A6 X) T& ]0 L: Z
0 t0 U& g; N$ f( I$ PQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
" y0 d3 E! m! O  x% r$ {) k
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
2 c! j3 N# w0 [* M* a4 T& {0 x
5 r& X( n0 t/ X4 dNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.