[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
5 V. l1 u! _$ z& X) L
Job Description
Position Title:  Receptionist/Immigrant Services Worker
+ {8 I$ Y4 b# v/ J' IHours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
, z: j7 i- c( c) @- [, O6 j0 R•        Welcome clients and direct them appropriately
& U( j: G$ p: p4 M•        Order and maintain office supplies for the front counter
8 O" v7 R( _. k% ]- P. N9 H/ v•        Perform general clerical functions such as photocopying and faxing documents
7 @5 h8 [3 q1 x0 [# C5 l•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
2 a) z3 m9 I& [•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
& p! j! L) [* p! o•        Keep the reception area tidy and clean
) o7 |( o  U" t+ d•        Attend meeting and training to stay current on immigrant settlement matters
9 R6 A: @6 ]; W•        Maintain front counter service files
•        Perform general office duties as assigned
3 V& O' \: F$ S0 @•        Report to ISP Program Manager
% `! l5 e# S5 ?6 ^
Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
- }, A* U( m5 b2 G: V6 r•        Ability to work with newcomers and general clients
# T& V) u' o" C•        Microsoft Office operation skills- Excel, Word, Outlook
3 N/ [1 |' J9 ~( h7 n+ b•        Ability to address multi-task and set priority appropriately
7 o' p7 T5 k7 k8 y' Z! O' m•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

  l7 V' i; y" n! MQualifications:
•        2-4 years of office and clerical experience
% p. u2 ]" r# n6 C•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
* a9 l0 D& L9 h9 z* M- q1 X•        Ability to work well under minimal supervision
+ N0 d6 M3 v. u4 @
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
) l- B: B+ @! e( n- A8 ^, w' V
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.