[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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3 L: B' {! m% f) b, m3 UPosition Summary:
/ H8 z/ V7 [; [Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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' N; z$ m+ B: x# `2 CKey Responsibilities:
4 S+ \% L- a! L  y' q; G" v- A•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
5 {9 t& V# W) V% Q' v9 M/ _•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
2 W8 N' y$ O1 g3 j3 G) ^•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
6 x; k0 c$ `, f3 c•        Report to ISP Program Manager

3 C! @! u/ w4 r" Y; A- cKnowledge, Skills and Abilities Required:
+ T5 A; n; i: {2 o* e2 {0 N8 R•        Excellent communication (verbal and listening) on phone and in person
7 {( S- `% `" v, n$ P% A•        Fluent in Mandarin and Cantonese as an asset
$ i$ h: x- u* G8 O1 ]* r•        Good English writing and oral communication skills
/ m& s( b9 `1 f/ W0 ]•        Ability to work with newcomers and general clients
! M' k% d% r& X; z9 `•        Microsoft Office operation skills- Excel, Word, Outlook
6 y+ K7 C2 g7 l0 d& Q•        Ability to address multi-task and set priority appropriately
9 e- x& T" n& y$ x; Y•        Sensitive to the needs of immigrants with multicultural backgrounds
4 |0 z5 t% O5 h. x* _•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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# ]2 b( e2 C& s* y  f9 h: C7 ]; W+ X; c: i8 fQualifications:
! [+ h5 @5 j! q8 Q0 {1 y•        2-4 years of office and clerical experience
& p9 Y. ^! ?! A0 \•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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% l1 u7 o: m0 X$ kPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

7 U5 \( m6 x1 u. ]# }# KNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.