[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

! C$ m4 Q+ R+ Z: l* C  kJob Description
: M7 _$ [  M9 `! RPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
. _8 j$ V  J, l( O
Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
# M' I- i7 H0 f( r( D/ W, e8 b
Key Responsibilities:
8 r! u. ~. w; v9 d- b•        Answer incoming calls and route calls to appropriate person
' s' v7 f# m/ T/ \' y•        Take and deliver messages to the staff of ASSIST
5 [/ Y  K/ f% t; O5 W0 P# Z) ^$ I•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
- Z. K6 q( h& [) E•        Perform general clerical functions such as photocopying and faxing documents
; c: K6 Y: |) L/ l•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
( ~9 x$ ~3 s, ?. B+ e•        Attend meeting and training to stay current on immigrant settlement matters
) J7 S3 s5 O  L- E; p2 e•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
2 {. u" m3 y1 `$ W+ B& i
Knowledge, Skills and Abilities Required:
% G" o, p* \* M7 |% `  j•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
1 a- M+ M; o4 h- X0 Z6 y) c•        Good English writing and oral communication skills
. A( M. p; I2 S% k! a3 {6 d" B•        Ability to work with newcomers and general clients
1 B, n! ~" a3 o. v2 X' Q•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
* t' q! @5 ~" b9 n•        Sensitive to the needs of immigrants with multicultural backgrounds
6 R% J( R8 f# `9 r5 @8 w; H•        Ability to work effectively in a fast paced office environment
! ~( m' v, ^( {2 O  a+ v2 Q•        Knowledge of immigrant services
& W6 B0 L: E) M) Y
: G; _' l9 Z) `2 eQualifications:
# \9 ]6 ]6 J( a. }0 l•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
' I' y% M1 @! ~9 d1 {% l# n
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
' w6 l8 K) M9 M* b
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.