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Job Title:
# }- e0 _% K V7 w Systems Analyst # n0 d4 P5 p$ Y+ T/ ~, A
Location: Calgary,AB 0 O8 P; N: U+ c& d. U" J$ _' @
y9 C) V9 b2 h# R0 h4 ZPrimary Focus 9 o9 r1 M" K' p0 s: s. X9 Y
This position is accountable for supporting Enbridge's Web Presence (e.g. Enbridge.com) and associated Content Management System (CMS). The successful candidate will be required to perform application support activities to operate and maintain the CMS application and related websites.
0 {% h; Y- a: k5 [; [ Responsibilities
. o* n5 C+ ?, G Sitecore web content management system administration including: user and role based security, workflow management, website configuration and security.
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' h! z" T1 ]9 {2 u/ `Coordination of bug fix and enhancement release management activities. . p0 o B: \7 i2 V
( @: k; r/ t( ^5 A% nBuilding use cases and test scripts for new functionality.
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4 ^+ n# U+ U+ n; fExecuting test scripts; documenting and reporting errors. 2 T9 d; Z) d8 o+ z/ ? c
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Training new content authors and approvers. 2 a2 i( @8 k% T; o
n! W! c, q+ Q4 z0 d3 rDeveloping and maintaining training, administrator and client documentation. . E4 e& `0 x/ K/ M \6 j
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Ensuring alerts are responded to according to service and operating level agreements.
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0 P) C* T5 Z2 D0 g) uAssisting content authors with updates to content as required. % y7 v% m9 e1 d5 x' J! a
2 ~! |% g$ O/ I- rResponsible for incident and problem management by ensuring incident and problem escalations from various business areas are resolved quickly and effectively. # L4 T, c0 z! s( X' Y
1 [* x' j5 @ i- D6 d1 CPrimary contact to respond to client issues.
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Communicating status of incidents and problems. 4 {0 T) v$ U& ~' n+ k0 E
; Z( u: D( v0 q y" M7 j9 YTroubleshoot issues independently or with assistance from other team members. " W1 w, p4 B1 w
% e/ S& s& b4 | N s( IFacilitate resolution and escalation of incidents.
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' F) h8 x5 l& D; VFollow up with the clients to ensure customer satisfaction. , @% c ?" q/ x) n0 u. C# F
/ o. J8 a. Z; A# |6 `Ensure incidents and problems related to IT services provided by other business units are resolved, communicated and documented in a timely manner. a7 D% @- h5 ^7 ^9 H' ?" k" n$ o
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Analysis/design/development responsibilities:
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$ I2 v5 ], J+ s( \Participate in system analysis, design, development, testing, implementation, maintenance and support activities.
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Prepare documentation via notes, descriptions, charts and models.
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9 A) g: [+ Y* H+ y6 E( m9 D5 Y- }Develop reference, training and operations documentation.
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As required, participate in capital projects. % v3 F7 j6 g$ n8 x6 O- }
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Establish a strong understanding of business areas to ensure that IT requirements meet the needs of the business and are adequately and appropriately represented and supported.
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Break down complex business problems in order to translate into business requirements and recommend the best solution. 3 a$ S) N4 a/ \$ ^, y+ T
7 Q& [( y' w, P5 [- gProject activities as required including: solution research, planning, testing, training and implementation activities.
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( C( T( `5 {$ ?5 V4 wEngage in Continual Service Improvement.
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Documenting solutions and operating procedures. : o+ T" n5 j8 h/ r' `" w1 ~) |
: s% a& v8 r" O9 y* YMentoring and training entry level team members, co-op and summer students. 5 J0 a" @, o* A
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Updating team members on status of IT projects, incidents, problems and changes.
}# e: S3 U& g Qualifications
! ?2 ~- ^# K3 g* B6 H" i A university degree or diploma in Computing Science, Computer Engineering or related discipline is preferred. / m, l. Y$ h/ _
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A minimum of 5 years related work experience.
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Customer service and CMS administration experience in a corporate office environment is required.
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Object-oriented design and programming experience using systems, databases and programming languages that develop software with the .NET framework. ( m- m i* _" ?. C5 F0 g
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Strong written and verbal communication skills with an aptitude for problem solving are required. , i5 S% Q+ j& f6 o' ~& {1 t
6 y/ Q5 V8 \+ C, P4 f/ dSitecore CMS experience is preferred although experience in an alternate CMS platform will be considered. ; r5 V, O% c0 r/ Z9 u( L
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HP Quality Center experience is an asset.
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. y- a4 M8 U( USalary will be commensurate with qualifications and experience.
1 |2 f0 n& H& y% D/ b Other Information
L& A6 o D3 z' a4 L- { If you are interested in this exciting opportunity, please apply online in complete confidence before April 18, 2012, 12 midnight Eastern Time. . @0 G! s8 R- c3 e% {& B
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Only candidates being considered for interviews will be contacted. 2 ?" z2 D9 t3 ]+ O+ L
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发表于 2012-4-15 18:57
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