Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
( S  B1 I2 [  w6 oDate Posted: 7-Dec-2012
: U" P: d5 B( I# F3 }Email: whg7104@whg.com

& C% S6 Y* c# \& x" e4 ?! uJob Details
Job Description:
$ J5 v" p# o* {3 V0 EJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
5 f6 p8 m- A7 K•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
, y& D( C! T3 j  C•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
7 s- g/ D/ j  R5 v5 \•        Leading and coaching to provide exceptional guest service.
5 \# y* l1 r! V6 g•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
$ z! e& g* l* z  y+ ]•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
7 [5 s& f7 n9 B1 K  V+ l6 T•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
9 I" [2 i$ {8 w7 _7 K2 a•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
0 V& Y  [5 H+ A+ K' z$ y* a9 I5 c•        Any other tasks assigned by the General Manager

# G$ Y3 l0 [) R  a5 q, A  H& IRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
2 H  Z; B, J, \; F1 C# v# U• Ability to deal with all levels of management, staff and businesses in a professional manner;
6 V- s" o4 {) {% y. y* a• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
" Q5 K, {; J4 X7 a( u6 k: t• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
/ J6 I8 w7 F$ u" P( W& F• Ability to work within deadlines;
* G& b8 B5 @. S. Y$ h+ q" l, V• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
; u' s5 H* \* t5 }% V+ A• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
3 v4 N1 ^% u0 Z+ n+ w" IJob Available: Immediately
3 U; A! ^7 O9 o: s4 i1 {Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
6 ]# a# P6 O" @Other: Meals, Drycleaning, car allowance, medical, dental
2 u0 ^% N: p: c2 T4 k" J+ t  b, zAccommodation: No
, P8 |, H* P- D( U0 p; M* a0 A- TManagement Position: Yes
Entry Level Position: No
: |( a& ~( N$ H9 H: SIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
$ h6 k$ Q& S+ \6 T0 x' ^2 \" ~