Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
! P0 Y. }6 W2 a, T7 ~! s9 IDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
+ s8 l# D2 G, ^- a* ]$ I3 w* [Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
- L/ n6 A( [& V$ w8 E2 |  {' C; ^•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
7 e: I5 c: p. x( D8 E•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
# ?- J/ N, l+ T•        Weekly scheduling of the front desk staff.
& g# M# A) m5 P8 m- ?! z7 h•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
0 z& N/ C! z2 z# s5 ^- f+ @•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
4 Z) q; h. Z. S1 d% p2 N1 |5 D•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
. f% X# L, h9 P" O& c, L•        Handle any issues dealing with high speed internet in guest rooms or business center
: `/ a- `6 M8 r2 U•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

' e  o1 x) r! T% ^& U9 @Requirements:
7 t2 c/ q7 J  E1 a•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
+ ]3 U. s( j: n8 c• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
/ N" e( t4 O, s! B' j• Ability to work within deadlines;
, s8 b. S7 O0 M& M  M0 M• High level of creativity and innovation;
9 |8 ?9 j/ w: u; v( M• Proven ability to manage multi-tasked assignments;
; x- ^- S, U0 u9 o# p0 ?• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
& r  s! b; A; DAccommodation: No
Management Position: Yes
, u# z  H; S7 B1 Q) JEntry Level Position: No
Industry Categories:Hotel/Resort
) f0 c: m: C2 k6 o0 YPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services