Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
* _+ @9 g) S, T) V4 i" a. @0 e  j; fEmail: whg7104@whg.com

6 ^" O+ C: _0 O& o$ t3 C& `Job Details
8 X# j% C9 [- Z- Z& w. h9 M# U! q# N4 WJob Description:
" [2 D, e' O5 b/ @  iJob Responsibilities
: N' g7 A; B) d( Z: m6 g$ f•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
. T& Y; @2 x4 h/ b$ a3 v' B+ {•        To communicate effectively with other Departments Heads to levels of business and type of business.
$ O9 u6 o( E. K•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
4 ]$ E" T7 m) D8 o2 H0 g  o•        Weekly scheduling of the front desk staff.
; d$ F+ T2 n* b' ^•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
+ w) r4 ]# S  Z6 o•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
3 r( J- Z4 C2 T5 Z- K0 e$ }•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
# i; k" B& _: F2 L•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
& N/ J* z  M9 i: d•        Handle any issues dealing with high speed internet in guest rooms or business center
4 z3 ^! t/ B4 t# D) F•        Maintaining front desk floats, and FOM float
9 ^# \* _3 m" y% p" x•        Any other tasks assigned by the General Manager

Requirements:
" r5 |1 Y# K0 v* G9 W•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
7 e8 O% Q5 l% R- [• Ability to deal with all levels of management, staff and businesses in a professional manner;
1 ?1 k7 a0 x" R5 P/ R• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
% f* ?4 x) @0 ]% v* H3 J5 N: U• High level of creativity and innovation;
' D' K5 H, ^7 @3 h) o• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
Bonus Plan: Yes
  P/ V2 x8 Z3 p! D' eWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
4 S/ I& w% ?; E' Y1 a& k1 pOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
/ V+ l8 n6 E2 f! ^/ e9 hManagement Position: Yes
0 H* Z; A+ D9 m" o9 sEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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$ {6 N/ T" X0 e( J" y6 ]8 P