Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
: j9 z' E0 f( z2 u2 eEmail: whg7104@whg.com

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Job Description:
# G  a- e  A, \5 O3 h2 n( uJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
: u; B) B& Z' @5 b•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
  \* y8 v9 D/ `% V. I9 W5 k9 q•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
* c9 `6 ?* s9 x3 L3 M7 ]; t•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
+ |! I) Z* {; P+ H•        Leading and coaching to provide exceptional guest service.
" {5 F  E3 l' w& z3 G# V•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
, ?7 _  [1 W( P" ]6 K•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
5 _) N& a; h0 Q* n; B•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
, \8 `( a" x4 V4 f•        Handle any issues dealing with high speed internet in guest rooms or business center
: B6 O4 T% E& T9 m5 f! N( {•        Maintaining front desk floats, and FOM float
; s! s7 u; k, O0 {7 {" S0 m$ K, Y  S•        Any other tasks assigned by the General Manager
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! d" O  Y6 Y& y/ DRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
. k3 X. F" ^4 I; G  j2 I3 |$ Z/ A• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
; K, Z1 v& W9 e• Background in the development & execution of business and operating budgets;
7 G! G2 A+ p! V; C4 f• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
$ n, Q0 q( \5 a1 X; e• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
5 m& C: k: i4 p& t! B• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
Bonus Plan: Yes
/ }$ j* j4 T4 }) o. \Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
3 C, ]! E' k" N6 ^( y9 f6 WOther: Meals, Drycleaning, car allowance, medical, dental
. r: ?8 J$ j4 r/ T- WAccommodation: No
Management Position: Yes
Entry Level Position: No
$ C( r1 {& n+ o) a. d# SIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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