Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
( A$ Y8 S3 m5 o& F9 zDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
0 }* l9 U% Z( \, [) Y! ZJob Description:
Job Responsibilities
) S, E1 h; ^" ~7 }0 \5 o7 |•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
" v# f! o' P' m8 C0 K1 ^•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
; c2 s& w* l0 @! V•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
& R9 s' {4 ^& p# c* V•        To communicate effectively with other Departments Heads to levels of business and type of business.
2 S/ ?9 l, j8 O; v•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
! S0 g$ N+ {0 q- n: P•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
/ h! z: {- _; c•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
7 ~& `' m7 {8 u" C% ]•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
! D$ m6 p1 r; w/ a•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
4 s: Y" y! g* [•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
0 a7 t) z  e7 k8 y• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
3 X- ?0 Z% F; {7 G# T- O• Ability to work within deadlines;
& f# b7 C& e8 T' t  y' ]; N; v• High level of creativity and innovation;
: R: f) [- Z( u4 R• Proven ability to manage multi-tasked assignments;
& }, B1 ~9 w7 I- P) `• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
Bonus Plan: Yes
& T) A! T9 s. U/ R! a( zWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
3 y! @# y2 o5 U- B, l, K) wOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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