Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
1 v) \* m  {( }& P3 ^, JDate Posted: 7-Dec-2012
Email: whg7104@whg.com

1 t3 n( _( q* K) _3 F0 O( w, YJob Details
Job Description:
$ C+ O' }3 F# v7 v" K0 HJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
$ @* A4 m6 @- \! h•        To maintain or exceed the established standards of operation.
! \: F& F3 X; [, q1 J•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
0 o( C" R1 `6 @  Y! I) f2 }•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
4 d7 ~7 `1 @# V7 Y; q/ Y8 j- R9 k•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
, h- J- T8 _2 [•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
+ ~, C) E- C: ]2 R4 K, w6 P% n. `0 e•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
% p- J3 P& D) L& R•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
5 i6 W! \. e' x  ~% }•        Any other tasks assigned by the General Manager
7 G5 @; S. v2 o: l2 w3 S" H( ^9 ^+ a
9 B4 R0 e6 X8 R8 C. x3 uRequirements:
8 i- ]5 M  U6 g•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
& D+ @: u& i# i* N• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
- G% u$ V- L6 e9 W( a' @& z• Ability to work within deadlines;
% J( U( W7 v) Y" r• High level of creativity and innovation;
$ D( q! m* k: i• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

3 F! k( K7 `: W7 B% E5 GAdditional Details
1 T8 w! I+ N; V$ A* E: Q7 ?7 P7 B1 SJob Available: Immediately
' l4 [6 `5 m+ |3 J2 ?  d) H1 DBonus Plan: Yes
; m* B& _3 T5 T' jWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
$ Z  A7 j1 Q6 {1 N% bManagement Position: Yes
! I) `+ I9 w5 E' |3 VEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services