Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
/ D- `* N0 m' i9 h  @, {, {4 uDate Posted: 7-Dec-2012
2 `1 s7 F' S" e4 v. w+ UEmail: whg7104@whg.com

Job Details
! K/ M' ^' `7 V! |  b. E4 n5 cJob Description:
Job Responsibilities
7 I2 _1 M4 q- {) t•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
; ^: Y6 v+ o- \•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
& A/ e+ y$ l3 B•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
% _" @3 k6 D7 V8 q) s•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
) U( l& F% \7 x% p•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
8 @9 f1 N; Z! l. b0 V; s•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
$ {1 g" G$ r. t4 P0 r•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
5 |0 M+ q8 Q8 t3 k3 L•        Handle PMS computer problems in each department
$ _% ?+ {. W8 h- l- W( A$ k•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
" I3 q3 P. p1 D  }•        Handle any issues dealing with high speed internet in guest rooms or business center
; K6 ~0 @, G! f•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
$ K: y7 A# F% B  {5 L2 R7 J1 g
0 A1 U: a( `9 fRequirements:
) _! ?& J$ [) P•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
) a3 q" f: h  ^% T# q' R+ P• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
; }* n$ r' a) Z. e9 z• Background in the development & execution of business and operating budgets;
4 L$ p# D) C& @/ R• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
0 Q# }7 g# L8 c- t& E! {& r- U. ~• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
, V3 z1 o* _4 c% R2 c9 Q
0 t/ B: o& u* W; P: [4 A: \Additional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
1 z4 ?9 q. b' W0 S* zOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
" [3 }* Y- t: F4 ^: j  hManagement Position: Yes
! @+ f$ p* g( D, F4 i- {Entry Level Position: No
% p7 |- S9 h% QIndustry Categories:Hotel/Resort
+ \: ]. n' f5 z; J8 a: p$ wPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services