 鲜花( 47)  鸡蛋( 0)
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Location:CA -AB - Edmonton
/ D- `* N0 m' i9 h @, {, {4 uDate Posted: 7-Dec-2012
2 `1 s7 F' S" e4 v. w+ UEmail: whg7104@whg.com . J! @+ }8 _; e% Q/ n( j
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Job Details
! K/ M' ^' `7 V! | b. E4 n5 cJob Description:+ f9 W; a2 E6 @+ S% V2 P
Job Responsibilities
7 I2 _1 M4 q- {) t• To minimize the costs of operation in the Front Office Department while maximizing revenues.) f9 | H( h7 p: L2 l& C/ E
• Oversee hotel security requirements.
; ^: Y6 v+ o- \• To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
& A/ e+ y$ l3 B• To maintain or exceed the established standards of operation. 7 X4 v" h2 g; ^2 L" X) A* ?; V
• To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.& K5 n) }0 @* p1 g; f3 i0 i! h `
• To communicate effectively with other Departments Heads to levels of business and type of business.
% _" @3 k6 D7 V8 q) s• To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests./ B; H9 M. x P5 S
• Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
) U( l& F% \7 x% p• Weekly scheduling of the front desk staff. . Y4 ^& S- X& n9 y9 Y v
• Manage rates on a daily basis for short and long term.
8 @9 f1 N; Z! l. b0 V; s• Perform 3 month and one year evaluations and/or when needed. ) b) _9 r1 m* ? G" S5 |. ~
• Leading and coaching to provide exceptional guest service.
$ {1 g" G$ r. t4 P0 r• Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.7 n! k6 X, V- m! j% k$ t
• Attend Cluster meetings. 1 R/ `# c. ?) c# ~4 ]
• Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
5 |0 M+ q8 Q8 t3 k3 L• Handle PMS computer problems in each department
$ _% ?+ {. W8 h- l- W( A$ k• Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
" I3 q3 P. p1 D }• Handle any issues dealing with high speed internet in guest rooms or business center
; K6 ~0 @, G! f• Maintaining front desk floats, and FOM float - { P6 C2 H" u( t; u
• Any other tasks assigned by the General Manager
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0 A1 U: a( `9 fRequirements:
) _! ?& J$ [) P•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
) a3 q" f: h ^% T# q' R+ P• Ability to deal with all levels of management, staff and businesses in a professional manner;, S* v+ P( U1 s- p
• Ability to lead and develop;
; }* n$ r' a) Z. e9 z• Background in the development & execution of business and operating budgets;
4 L$ p# D) C& @/ R• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
0 Q# }7 g# L8 c- t& E! {& r- U. ~• Ability to work within deadlines;9 ^0 ~* r5 X( b9 {9 ~/ h4 s
• High level of creativity and innovation;' C4 N$ B( f: h& ]* n9 [7 |
• Proven ability to manage multi-tasked assignments;. M1 e- A8 {- y
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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0 t/ B: o& u* W; P: [4 A: \Additional Details; }. M! z5 s4 q, n) U8 h/ T
Job Available: Immediately, b, G) D0 y5 n( I1 f0 R
Bonus Plan: Yes/ g& _2 f+ O, H2 D; f2 q. }; N
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
1 z4 ?9 q. b' W0 S* zOther: Meals, Drycleaning, car allowance, medical, dental- a* x$ a1 Z; V8 }) j" S$ U, D
Accommodation: No
" [3 }* Y- t: F4 ^: j hManagement Position: Yes
! @+ f$ p* g( D, F4 i- {Entry Level Position: No
% p7 |- S9 h% QIndustry Categories:Hotel/Resort
+ \: ]. n' f5 z; J8 a: p$ wPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services* s0 u' l9 j/ t( d* s0 K! b3 u
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