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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net: n& c% n8 d6 \6 T4 H- d F
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:) C, G8 c8 J! \7 {) j4 y
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Working closely with marketing, sales and programmers to facilitate customer system integration.. ^' {0 U. Q9 f
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.6 V W4 r! g1 ^ { H* L
Technical support and troubleshooting of client software implementations and customer issues or problems.
: l4 b' V3 q' L$ N. ^* F. xCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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Requirements:
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* T' b: H& Z. [- Advanced computer and technical knowledge# O$ S: a0 q/ a5 R3 }. @
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- Ability to solve complex problems in an efficient way5 u% ~6 \! y8 ~* i5 Q9 `+ }
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- Ability to communicate in an effective and constructive manner with customers or potential customers
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- f5 U& S7 i e, F/ ]1 S: s* e- Previous software support experience is an asset
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- Post-secondary education is an asset
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1 F- o7 w8 J3 l, v! z- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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