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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net" F/ M3 P6 A. W- R% u$ k: I6 M
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢4 S5 G/ s6 O8 u/ Q8 j( Q* P
$ S7 a7 ?4 n4 W/ W3 u) _Responsibilities include:
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Working closely with marketing, sales and programmers to facilitate customer system integration.
5 y8 o" n& t& ~; g# bWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.: b* d, W* t6 p: {4 y# o( k5 ?
Technical support and troubleshooting of client software implementations and customer issues or problems.
+ l8 V; N# f6 i0 ?+ KCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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4 _4 D) O$ T5 _7 i0 ?Requirements:
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- p9 G" M+ m# u- Advanced computer and technical knowledge5 a$ m/ i. q1 J* {6 B- j, y" M; ^; W
' ^* ]# R! `+ V7 k0 V7 z3 y% X b- Ability to solve complex problems in an efficient way# c: d6 a( I, ^% ?4 {1 ?
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- Ability to communicate in an effective and constructive manner with customers or potential customers
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- Previous software support experience is an asset
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& D5 D2 ^/ N0 N9 O! V- Post-secondary education is an asset& _3 }# N: f0 |( g3 ^2 e
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- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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