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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
1 E, t) [8 a* {7 t1 r  FOR) {1 ]& n5 z- X% i  |9 _2 a
OPERATIONS MANAGER - VENUES & PROGRAMMING0 l* S9 q7 B8 a% p) n0 L

) H, `8 v3 k: j  ]7 u5 Y/ Z6 LREPORTING RELATIONSHIPS
! R# V. l# J6 }7 u) z0 iThe Operations Manager - Venues and Programming will operate with a  
! V# h) r3 C' s9 [2 i  |direct line reporting relationship to the SU´s Manager of Programming  
. k" o1 I3 k  q5 [; ]  Uand Venues.- a1 c! l  f, [5 G
6 v/ q' M& f$ T) j
ROLES AND RESPONSIBILITIES
, n+ y% W2 l! ~! AThe duties of the Operations Manager - SU Venues are diverse and  & }0 `7 p* P8 [$ u# ~: f2 V3 d9 }
extensive, and are targeted at the all round smooth operation and  
, l0 l7 m1 F( Q+ I/ Q6 R3 |  d% q$ kfinancial and operational success of the Horowitz Theatre as well as  7 y! g3 `5 f' j  G" R$ @! S0 C
the logistical organization and smooth rental of the additional  
$ n, K* {+ m9 `; n% x5 \6 _5 Z( o2 U  `venues within the realm of the Students´ Union.  In the light of that  
" o) _  M5 B8 u0 k* Mbreadth and complexity, it is not possible to fully define or  9 `0 S( N/ h  h
describe all roles and responsibilities in a document of this kind.   " z8 |7 k/ y# i6 S
However, the main roles and responsibilities of the Operations  
" D% l. G2 K9 \$ \Manager are as follows:9 K* e! t6 n$ |5 v- R
1 a- k/ I9 r3 o# T
1.        Space Roles and Responsibilities
% _2 e3 G# m* d- O7 z0 ~
2 I/ P2 P) z/ `( [a.   To ensure, at all times, that the venues listed below meet the  
' r" [; K) B' {6 uappropriate standards, requirements and needs, and contributes in a  : E2 j: R  ~# n1 F9 J' n
positive way to the smooth operation and success of the individual  
9 a* C4 O/ W# _; w0 trenter.8 f' P2 V5 A+ e! s1 Z
·     Myer Horowitz Theatre+ u4 N& A* G: J9 ^* ^" z" P
·     Dinwoodie Lounge
" [+ \7 z' e7 g9 S' v: ~  z! [; |·     SUB Stage: p5 B6 m4 P% `, ^# N5 N
2 r6 D  E1 {5 u5 n3 k+ e. Y
b.   This includes, but is not limited to, the following:
  M& R6 B, n# `) i1 b. ^' h% y6 C2 O·     To plan the capital and supply expenditures to meet the  " U' ^, v2 F/ {% i. B
production and facility requirements.! {. b! k( g4 i1 u3 p' U
·     To ensure the day-to-day compliance of the venues with existing  9 K: o6 c- y6 E; b$ d  @
safety regulations and building policies.
! Z" V% _7 o# c# W6 Q$ pTo ensure that the maximum potential of renters is met.8 s$ y- m0 f+ U6 Q6 {3 L5 @4 o# c) z
5 w0 H( ~6 b) H. u' W$ n9 V
2.        Marketing and Promotion
; L; o/ ^; O) m' W4 U2 K
, y9 I! y1 k' z- _1 qa.   To develop and implement a marketing plan for the venues that  
* F5 u# S% L, E" R3 b" \1 ofocuses upon advertising and promoting the venue to faculty,  
8 `' V! A" w( x, Zstudents, and internal and external clients on an on-going basis.  
  Z" f( `6 H* ], WThis strategy will include implementing and/or delegating the following:
" E8 e9 ~# n4 Y·     To develop and maintain promotional materials, the Horowitz  
+ s( m, ~, a& }$ ETheatre and SU Venues home page, newspaper and other advertising; to  
3 K- j, R0 W# k; `take advantage of other internal and external advertising  
* i  u) Q; l/ I+ @opportunities; and to develop press releases and other promotional  
- A7 ?( K3 E2 i" V  y+ Dliterature on an ongoing basis.
/ t0 g! Y9 v6 ^1 V·     To coordinate tours of the venues for potential renters.3 m* ?' {, ]' B) [, O
·     To promote upcoming events in the Horowitz Theatre through the  * S& K" `8 s! O* U2 Y# h' C# ]( x
use of the Horowitz Theatre Home Page and the SU Events Calendar.
+ q& t1 E* e  {1 ^: u6 r·     To develop new external clients for the venues.
' d& y) f+ B; C$ r2 ^0 D1 h; u1 b; e( e
! ^7 b! O5 e* V8 A" T1 j# i+ @
3.        Staff and Supervisory Roles and Responsibilities
3 F9 {1 B7 ?* p5 @2 n, h6 b" s/ ^$ W! z& G: u9 x
a.   To ensure, at all times, that the venues are adequately and cost- 1 _. z, H, b5 A' A9 `1 k
effectively staffed, and that the staff utilized by or within the  
% X6 d8 I8 H6 z1 t0 h) Evenues meet the appropriate standards, requirements and needs, and  " j# H2 g! Q% k9 y& I% s: b9 d/ w
contribute in a positive way to the smooth operation and success of  0 V* T. e# B+ L6 `( V) p
the renter´s events. This includes, but is not necessarily limited  ) z  o6 b" [& ^, A3 u
to, the following:
* a- j. E- {: R# A0 y2 t$ A·     To be responsible, under the direction of the Manager of Venues  
: g+ d( j4 f, I  o; S' Yand Programming, for all staff issues including hiring, disciplining,  * W% ]9 _: l5 L* I6 E
evaluating and terminating, as necessary.
( q/ M* v! l; e To ensure that the Horowitz Theatre is adequately supervised at  
1 i. D3 Q. q0 s9 G1 {5 i8 Zall times, this includes the development and implementation of such  
7 `8 h! p' N6 T5 gschedules and rosters as may be necessary to ensure the effective and  $ C3 {$ J' Q, Y: y" ~% T2 l
cost-effective supervision of the venues at all times during which it  
8 N. P# f3 S( h  x4 T3 gis in operation or needs to be in operation." {; b( U/ \- g7 Q6 d) j0 d) P
·     To work with the Technical Director, when necessary, to ensure  6 X) h7 X9 ~+ O) k6 b9 H: C' S5 v
that an adequate and appropriate level of part-time staff exists to  
; d( J' X# q3 H+ m  d3 j$ Q* I& Cfacilitate the smooth operation of the venues and to ensure all  
" Z, N4 N' B  f: u8 N$ M* g+ [renters needs are met.5 G% U8 o1 w! |* I/ C. k
·     To work with the Technical Director to ensure that the skills    B8 y4 E$ X( ?; d: Z# }- n; M& @( s7 K
and attitudes of all subordinate staff are appropriate in light of  % X) U' A8 h) p. U
the roles they must perform. This includes providing adequate and  
1 s. }) k* A  X# U6 y' Leffective training (and re-training) in all applicable and  
' \3 Z$ M9 {% V# J& dappropriate areas, and ensuring that the Policy and Procedures manual  
4 Q8 @7 k+ Q9 U: w7 W; j  nis kep up-to-date at all times.
" z$ `  Q+ J$ W·     To ensure all staff are trained in and committed to providing  * \! Z3 V2 d: t/ B6 H
excellent customer service to all renters.
% k6 H* C' W* P+ e/ U·     To work with the Technical Director to arrange staff  
4 s5 \2 M- M; q/ O6 _, yscheduling.  To handle payroll related matters, under the guidance  
5 _7 d" o3 s  |3 i) c# a- B/ q( Yand direction of the Manager of Venues and Programming, concerning  ! U4 F" Q5 n- \% c# c7 V. o: J5 ^4 N
the staff of the venues.
+ r, A. ^3 y* t/ e+ y6 |, X·     Working with the Manager of Facilities and Operations to ensure  
8 q9 U2 h; l: ~0 h5 m9 R1 i' rthe appropriate setup/tear down of each venue.
2 X2 {7 v0 U, H* c' l·     Working with the Manager of Programming and Venues to ensure  4 x9 l1 t7 i1 L/ }! \
that additional requests such as licensed receptions are arranged.) y  z  p5 w; T3 G) Q0 U+ g
) }% R. d1 [  F, w% u# ]1 @5 ]
1 f8 ]- }) y& h5 }) J* }" k# B/ C
4.          Overall Financial Performance
6 ^( c, ^% v6 N; O+ Y: o' r) [% @
a. To ensure, at all times, that the Financial and Administrative  - d8 C4 D4 e( P8 r9 U, b
systems and processes utilized by or within the venues meet the  + q; S) Q% m; W; h
appropriate standards, requirements and needs, and contribute in a  1 Q: U# ~3 p9 L) D5 Z/ G+ B- I
positive way to the smooth operation and success of the venues. This  
. a+ u, [& u1 E) t9 K5 V2 Pincludes, but is not necessarily limited to, the following:
- y) a' i0 l2 z2 B1 S% V2 Y To provide input and expertise in the formulation of appropriate  
5 _& B' R9 x0 m1 }% y: zoperating budgets covering the venues to the SU´s Manager of  
- l4 I: N' n2 j# VProgramming and Venues and to discuss and refine those budgets  , ~; Y5 l' K9 ?
Manager of Programming and Venues, and Manager of Finance &  
. g8 ~- X4 \: i+ C% e! lAdministration prior to their submission for final approval.
, z+ o. p' Y0 Q7 k' D) i" Q·  To manage the venues in a manner which adequately and effectively  & E' z3 }3 e% S% a8 R
reflects the budgets approved for the venues and/or which reflects  & T9 y% C, y9 {% j5 _- a( s
the best interests of the venues and the Students´ Union.' h# {+ a, v+ u# E. z8 Z
·  To function as the key player in the submission of financial and  ) S. ?9 K- s4 \/ t1 K4 J" [
administrative documentation covering the venues to be used in the  ! O& ^; ~6 c& I/ _$ m, N
compilation of monthly and annual financial statements, and such  
7 G& B1 y# N1 Q$ o' nother reports as may be necessary.
2 p/ A7 t/ k6 K$ R9 r( e0 N·  To discuss those financial statements and other reports, together  
4 ~) [+ T  P$ W0 r7 Swith all financial and administrative procedures, with the SU´s  
4 S4 s  M: A6 G2 K% Z! tManager of Programming and Venues and Manager of Finance &  
) N5 v4 |/ v" J- d6 I$ T' m+ z3 T9 W! P) i0 AAdministration with a view to determining and implementing action  
; w& Z" }7 _  A9 w5 iaimed at improving the financial and/or functional effectiveness of  1 \1 F* ^8 Z1 {6 e2 v
the Horowitz Theatre.
3 ~% U% r2 S* f·  To ensure the existence of adequate, effective and accurate job  
7 f* j- p2 s# Z! s. Bcosting systems to be used in connection with the determination and  
) @1 G, ?% a0 P7 j/ B( dsetting of appropriate prices for rental and staffing rates for  , V1 j- o5 d" P
events held in the Horowitz Theatre.
3 `5 w9 j# ^* A1 l& p/ o) \·  To develop accurate documentation to be used in connection with  
; b) h$ \; G& L1 B, E9 ^7 cthe billing clients, and to forward such documentation in a timely  ; l  F+ T2 s7 J: x8 y+ c. M
manner to the Accounting Department.6 I# u" t; E% Z; M& p9 O# z
·  To recognize, address and handle all matters relating to financial  
# J, i! E- S) C9 c! Aand administrative procedures and systems in a manner which reflects  / O  l- o) A& V- f
the requirements of the SU´s Manager of Programming and Venues and  . l+ r  t$ y4 Q8 ~% S
Manager of Finance and Administration, and in a manner which  1 c; e1 t. U4 N
contributes positively to the smooth operation and success of the  6 _+ K8 P6 a3 N6 x- k4 p
venues.
0 H# {0 U5 k( b& L+ D) i; ~' D: O. g7 N0 s9 v4 R- g9 ]
5.          Overall Roles and Responsibilities
! Y- e4 @9 B% ^  I$ {! ua.   To ensure, at all times, that the systems and processes used in  5 |5 G4 w0 b/ x( R# b  [
renting the venues meet the appropriate standards, requirements and  
/ n5 v# W* {# G' \. {( F7 n) p* [needs, and contribute to the smooth operation and success of the  
" M% }! Z; ]1 `8 ivenues. This includes, but is not limited to, the following:
8 ?" a. B3 f8 X0 r( J- r4 Z/ b/ c! b
·  To recognize, develop and set in place such rental procedures as  
+ k6 L/ S; n% w, umay be necessary to ensure the smooth operation of the venues, this  0 S, ~. }  U4 f% M& ~& s& [* {. Y
is to include but not necessarily be limited to systems and processes  
4 f: _! U* ]0 y. Zin the areas of contracts, inventory management, contract evaluation,  
: y8 v3 v# p; Zpricing, costing, equipment usage, rental/contract invoicing,  
0 y( j# O, T# u1 A2 Atogether with such other systems and procedures as may be necessary  
0 N1 q3 c& _: Y+ cto ensure the smooth, secure, efficient, cost-effective and  
* z" l; S; v" Y2 _& w# T# ]( }+ ^4 ~# ~functionally-effective operation of the Horowitz Theatre.
( b2 V6 x8 ~; T/ ]" r·  To recognize, develop and set in place such operational procedures  
* d! b! h7 c8 [% Zas may be necessary to ensure the smooth, efficient and cost- : ]1 N; q' p$ M) l
effective operation of the venues.
3 X' {/ m7 {5 j$ J2 s- m9 A·  To negotiate rental lease agreements (contracts) relating to  
" u0 R4 U4 r# K- ^6 W5 j1 }dates, rates, staff and miscellaneous charges.
3 R/ y7 y" e. |·  To ensure that adequate inventory is available at all times and  * M* f& r5 |; f/ X
that such inventory is stored and issued in effective and secure ways.
, P9 P6 ^7 `4 d) D  Q·  To consult with renters as to facility issues in producing their  2 k. K8 B! w0 w3 K
particular event in the venues.
. ~3 r. \+ G9 Y" Z1 n; @·  To provide the venues on-site staff with such documentation and  
9 @. J* Q8 P* P( Z  Hsupporting information as it may need to effectively fulfill the  ; Q$ c) c/ q  h9 M  A9 {- t8 {
roles they are to perform to ensure the success of the renter´s event." A8 B& O1 R4 o4 C6 p3 H, M9 F
·  To produce quotes in respect to staffing costs for a particular  
  O; a! L) r8 v* h- Prental with consultation with the Technical Director.' D- P5 q- _& d' ?2 q8 z& I+ q
·  To ensure that all queries raised with the venues whether from the  
; @; i" `7 Q( I1 _$ HSU or renters, are promptly and effectively handled and adequately  ; r$ Q/ j+ ]+ g  Z. V9 [
answered, and to ensure that such action as may be necessary in  
' m# L+ y1 u" F6 g) M5 Ofollow-up to such queries is taken in a timely manner.
" E2 X( }2 s0 s+ D To ensure that the venues and its capabilities are adequately,  
% O$ r& ?* Q1 ~effectively and cost-effectively advertised and promoted, and that  3 L" }7 ]* K7 l: Z% W1 q1 L
the cost of such endeavors does not exceed the budgetary provision  
5 ]/ F- B: s  f1 g/ m, g* `made for them unless prior approval is given by the Manager of  $ @2 N" M' _- ?% r* c
Programming and Venues.  S1 \, E/ q, w) m
·  To act as an informed and knowledgeable resource in the case of  
6 i% c2 M, C2 i0 {% f& H+ m1 K! Msignificant challenges and/or problems surrounding the tasks of  
% Q6 V8 Y5 f3 [" C' pmarketing, administration, operations, and any such other matters as  
- d0 g0 \  J+ Q$ Z5 pmay provide such challenges and/or problems.( I# I9 _) b% ^5 E0 F
·  To attend such meetings as may be required to support the smooth  
6 |1 T5 q5 ]& w6 H) Woperation of the venues or the Students´ Union as a whole.
6 t1 Q  ~; K8 L- [" x# E·  To perform other job-related duties as may be required by the  " s6 p, Q9 \  D, i( U. \
Manager of Programming and Venues in order to ensure the smooth and  % C. H3 |/ u7 R6 D( q
secure operation of the venues.: V* M3 y+ }  {) s
·  To recognize, address and handle all matters relating to overall  , @- e6 a% O  u. U
operations in a manner which reflects the requirements of the SU´s  
) z& n- x: F0 ZManager of Programming and Venues, and Manager of Finance and  
, h0 w# }$ [/ M5 u6 {Administration, and in a manner which contributes positively to the  
. Z$ K0 z# ]: G  E, [9 Nsmooth operation and success of the Horowitz Theatre.
$ }. V; u6 @  j7 f( i
" u/ Q0 C. M4 j# RQUALIFICATIONS:
. k0 ~+ u3 _# C# X4 b& H( ]1)             Minimum two years related post secondary education, or  " \* ^& Q" Z8 B" M, r# m' s0 M  o& q
an acceptable combination of education and experience.
0 [) C) ]; G1 v9 G2)             Supervisory experience.
- q9 |3 C- l. X7 \, \3)             Ability to create new initiatives with little or no  
$ b# P. M3 g" msupervision.
7 ^. o) D  s. ^4 w% T4)             High level of creativity8 d9 t( b8 q( x! _7 j( r! ~
5)             Knowledge of budgeting and staffing procedures.: Q' t3 ^8 u% H; e/ Z! J
6)             Excellent organizational and communication skills and  + C. S3 M& s. d; G4 f( }8 C6 }
strong writing skills.: @/ N# Z# f9 J8 I! n- r9 F0 O: F
7)             Dynamic individual with experience in large group and  : o0 `9 {6 ]* y; y) c( Y, `
one-on-one promotion.! v4 M# x% _* d* }0 X0 T* y
             Ability to work with students, staff, University  ' `8 }# a/ I5 y) v0 C) p
faculty and administration with a dedication to providing excellent  / p! X- V9 G* a+ @8 a; n% U
customer service.
6 L) h8 j' A% ?5 w' S3 {  g, xUnion exempt position
3 H$ X; u3 f4 i$ @6 BJuly 6 2007
" k; g$ U% K, F1 N  b* f! V3 }; G4 X) m- \
Please state salary expectations7 }5 o! u4 p' n  e3 L! O
2 P6 O9 S3 a, M2 {' r
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  
( q4 ^' L# _: _/ aRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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