Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
: U# H" n0 x' i9 p- |, Q- D, Wthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

3 \5 Z3 H8 F  x& Y0 Z: hCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
/ F+ u" I6 T! ]; O* r6 ]representatives and owns over 110 delivery vehicles. To learn more about us
# g  o; d& A; Q9 N0 Pplease visit our website at www.cexp.ca Corporate Express offers a competitive
9 T# X8 s% b6 n2 i/ x; zbase salary with excellent opportunities for career growth.
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7 H. [; x9 V1 j( w& SPURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
; m7 Z4 R, ~  ?/ N6 o# \to allow computer users to access the network.

4 T8 @; ]0 J4 D( e1 PESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
% o+ s. \( |" G+ i; ^3 Q& |be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
, {: S& c$ u* _6 V7 L( Z) Q, o/ Z  Q• Provides help desk support services for the division.
& d' T: e4 m6 J0 ?7 _' h+ O9 E( [$ I• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
# r3 B% o. l- `1 J% Winstall PCs.
• Performs administration and maintenance of local site servers.
7 {( d1 Q8 h) z• Acts as a point of contact and reports warehouse system issues.
, Z2 P- R2 d+ ?# u  a• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
# ]- m8 r4 S* R# t4 r6 `division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
' \3 G) R7 a5 W8 O4 H. g$ x• Coordinates with division management to engage contractors for break/fixes of
9 [( z0 w. K7 i& ~3 Ksoftware/hardware and computers, as necessary.
, q* A- Q& o/ B! P  P# C• Provides backup support to other IT professionals.

1 T" b; ~/ ^8 w  K  Q: ?6 S  }PRIMARY INTERACTIONS
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, I# u. E! J' i6 {7 c% E1 D  Z4 bDaily interaction with division users, division and head office Information
! ?# c0 o2 X! f7 W  ~, p0 gServices personnel.

COMPETENCIES
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" O% c( [  _; V1 ]: [• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
# B1 ~. b' O" H. K" d• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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; o( \) c+ I* Z& T6 N) y' F0 BEDUCATION and/or EXPERIENCE
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( V2 o- H$ j. o& m9 Q6 F2 k• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
% o' x8 u  c. X7 F% L• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
" e1 e1 w8 w# l4 R/ T# K  E" U• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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1 v" z& d& {. L( \The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
1 |) V% I7 c" ?4 ]9 \" bReasonable accommodations may be made to enable individuals with disabilities to
0 t( ]: f5 T; Z6 o! U5 e3 Q, qperform the essential functions.

0 I- P( k. y/ WWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
3 [$ \  h) Y' u. X( _4 B* O& w; Can employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
6 |* p" j. g- S% {perform the essential functions.