Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
/ U: y& b$ `# B* p; X+ E! W6 ^, hthe 2008 Report on Business magazine. Based primarily on employee input, the
! ^' d7 U: N$ ]) }survey ranks companies based on levels of employee engagement, employee
$ `" E3 M: H( M& xsatisfaction, executive leadership, workplace culture, and more.

2 O; l9 L4 \" r5 VCorporate Express Canada has operations in 23 facilities, 10 distribution
" W* F8 S" A: [1 b6 t9 Vcenters and employs over 1,500 people, approximately 400 sales and customer care
8 q3 @" V. d2 O  J# C+ N: qrepresentatives and owns over 110 delivery vehicles. To learn more about us
5 s. f" x6 `. z6 U! e, ~please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

7 d5 p3 Q' s' ]1 O) b8 t4 y
PURPOSE

Provides technical support in the division for computer hardware and software.
2 ]& u5 E4 T( \3 vTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
6 [# i* c8 n; W! \) o
ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

* V! P3 h3 D' i5 q6 ^' d# @• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
2 s' ^& l. k# x) V. X  u7 R• Provides help desk support services for the division.
" D$ |# J, C1 C- O" ]; Y• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
/ A& w% S$ q! m% D; u3 _: d' f/ J• Manages the desktop and asset management lifecycle process to replace and
install PCs.
" \9 Y7 b4 B* f! F* Z, y• Performs administration and maintenance of local site servers.
: U7 s& _4 M% x# U4 d1 u) ]• Acts as a point of contact and reports warehouse system issues.
0 i0 \* i5 x1 X3 E' X• Assists in implementation and maintenance of warehouse systems, as necessary.
1 M: C$ q! m: ]8 F- M• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
" q5 F2 c+ V( k. ^# K7 `4 yand assists the users in resolving the problem.
( U5 x) v0 n; }6 ?) \( N• Performs LAN tasks as directed by National IT staff. Tasks may include
/ w2 O2 w( F( G9 u9 K' P9 ainstallation of hardware, maintenance of patch cables to standards, and assists
4 X( I8 K4 _. H( f. W3 j. u/ z) Swith component failures.
0 _$ A! c- D8 t* q+ h: G& i• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
7 {$ b& p; `1 t6 ~software/hardware and computers, as necessary.
# P6 I% C8 I0 d# c  J1 r* j• Provides backup support to other IT professionals.

' y' ?$ Q0 F! x4 O4 A, LPRIMARY INTERACTIONS

% t- {  A: ~6 Y# g3 {$ XDaily interaction with division users, division and head office Information
" ~/ h1 T1 p9 ?, o$ x4 T: p' ?4 AServices personnel.

$ }) t  w( T) H( ZCOMPETENCIES

5 S0 T+ ?; G3 V• Analytical and troubleshooting skills
• Team player
) {- [- J7 q) i  t; F/ j% W• Good communication skills, both written and oral
% v- s1 ?) S5 {, Y" u# N4 C• Good interpersonal skills
1 b" z& L! S9 t• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
/ g( C2 V" O3 K• Experience with VPN and Remote Access Dial-Up connections

: j% _# L* O* O4 Z6 ~/ UEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
2 r8 A2 T' F  _( u/ |* x1 uVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
. w7 V' W8 n) i8 _7 ?• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
" p8 \5 f$ G4 r# O* j9 j% l1 _+ Lby an employee to successfully perform the essential functions of this job.
+ p7 }( W5 s7 b, {Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
8 J( p1 S, e: X1 Q+ h4 _; ccomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
' ^) M4 F! ~! m4 Vis needed to carry out everyday activities.

WORK ENVIRONMENT

& x# ^/ J& f1 Z% O3 cThe work environment characteristics described here are representative of those
# A/ b3 l5 [: @" O8 N. ^. Wan employee encounters while performing the essential functions of this job.
( C0 X. B' r" S, n- `- EReasonable accommodations may be made to enable individuals with disabilities to
0 @! R5 `; e! X  p# ]1 s: Uperform the essential functions.