Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
& q$ [4 D$ y# [9 ssurvey ranks companies based on levels of employee engagement, employee
7 q1 x3 b9 K) c* }7 q* Bsatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
; }* g% o4 c) B) Icenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
& G! r' X) f8 `; U$ Y! _1 U/ F: Xplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
. H1 Q: W' L4 @3 ]* Y: ?4 M

* W- _+ Q- L$ e1 s/ GPURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
$ k+ b3 Y/ H8 F3 K- D4 Jto allow computer users to access the network.
' `/ j- U7 h0 W$ t/ \7 c
ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
- Y4 {/ f& _& Tbe assigned.
8 |0 F- n- i3 u6 {
• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
+ m3 O7 |5 ^5 R0 u# _6 w! B• Serves as Microsoft Office application support by assisting internal users in
5 {6 |# _/ A) c% X) Gthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
" _+ D$ X5 [+ b2 k$ l' u• Performs administration and maintenance of local site servers.
5 i9 n  `  `9 y3 h0 x" [• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
  k' _1 y& \; z. t9 {+ n• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
) C8 z- y8 f3 h5 @and assists the users in resolving the problem.
7 r1 \  p3 C1 v& Q0 p• Performs LAN tasks as directed by National IT staff. Tasks may include
7 c* e* f/ |% Jinstallation of hardware, maintenance of patch cables to standards, and assists
4 y* Q6 ^2 ~* w7 N. [with component failures.
4 p, O4 R7 E6 ^2 d  a3 `4 G/ u" V• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
# R0 |$ j- ~8 y# \software/hardware and computers, as necessary.
$ V& |0 j5 K, c) ~; M# ~' n• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.

5 @* c( U/ a% j3 d: i6 l4 |COMPETENCIES
. o6 h! E; _3 s2 i
• Analytical and troubleshooting skills
0 E2 v. i2 G1 g4 |9 r2 @1 _• Team player
( q( T, Q: k3 u, z• Good communication skills, both written and oral
( R% S% ]5 q7 c5 d• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
3 `" O# }4 j. B4 s( o! ?3 I• Experience with VPN and Remote Access Dial-Up connections
! M0 g2 \/ |+ @
EDUCATION and/or EXPERIENCE

3 E) V4 y$ x. s) H. A1 B• Technical certification, with a minimum of two (2) years technical support
5 E7 o0 Z  m; v* eexperience, or any equivalent combination of education, training, or experience.
3 J9 P( H+ q* ?& i• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
% \7 r5 i" R' ~0 f' T) K$ J# Y% ximaging processes.
. y' G$ b/ z: q. v+ u+ S, a% D0 R7 z• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
* E9 X$ Q" a2 W0 ^# R. Q
. n# f- Z, L; Z5 sPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
; h( R+ }9 q) @$ iby an employee to successfully perform the essential functions of this job.
$ v, `, s+ e) m* O, c- L( OReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
& Z5 X1 y. }9 j$ q" R; Q1 `
; `5 H8 L  Z4 nWork is generally mobile. Requires frequent physical effort lifting personal
4 y) ^0 H* C7 U& X6 Ccomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
6 c( j( M+ u: p% _" \1 y
) U' P8 g% q0 L) S' J  A6 ~# T+ YWORK ENVIRONMENT

: \( X+ Z. L: `* N- ^; d( w" {- m) ~The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
0 r: I3 Z* B2 EReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.