Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
) w: J  F+ {0 u5 Z$ A( ~the 2008 Report on Business magazine. Based primarily on employee input, the
  ?( |+ G4 u' t7 V! m, B5 \  @# zsurvey ranks companies based on levels of employee engagement, employee
9 `3 H6 v  x' I. d- T2 }3 K( jsatisfaction, executive leadership, workplace culture, and more.
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* O/ q' x  F  t! e$ N) Y. E& ]Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
7 S6 r! u  c( G$ k# H5 h4 trepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
8 _- A5 _( H. T3 h6 u$ Tbase salary with excellent opportunities for career growth.

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PURPOSE
, x4 Z& C' f% u0 d, W; ~
% e/ U% d' V1 n' C$ ^+ @Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
$ T/ U" C& J1 W# c4 Z# q3 _6 O" ^to allow computer users to access the network.
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& O( y4 u+ w! f% m+ H6 j9 uESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
( q) v0 `$ F6 m6 B2 sfor the division staff.
! j8 x. D: g' {, G( o• Provides help desk support services for the division.
% T, u, h, Y; `+ O• Serves as Microsoft Office application support by assisting internal users in
+ {$ d7 R4 P. a1 P1 p: r$ Rthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
2 l5 F' \* X7 o* k5 K  c• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
5 L# ~* Q- ~$ X! y8 [( ]and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
" q/ k/ x# z- Z' q% n0 s) t# n5 X% rdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
! Z/ Q2 Q4 f1 [$ c2 f6 J% y, ]• Maintains hardware and software inventories using company Asset Management
5 x: w; ?& K0 h5 ?. Xsoftware tools.
8 a8 t9 Q* B% e. q• Maintains standard naming conventions.
9 V! J! |$ O9 G4 A• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

, M, M( w  Q- F# VPRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
2 o& w- N; V2 \Services personnel.
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- z8 A) ~3 Y" E" a, CCOMPETENCIES
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• Analytical and troubleshooting skills
• Team player
3 X: K% P  C9 b2 o• Good communication skills, both written and oral
5 J4 f% ^4 F3 h4 R( x9 z• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
% `7 C" g9 a% n$ E( Q- D; s• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
! V5 o8 r) E1 l, X7 rexperience, or any equivalent combination of education, training, or experience.
8 @1 B  @- c# M* i. N# V0 {• Demonstrated knowledge of personal computers (desktops, laptops, printers),
4 b" c2 ]- p8 q) i/ X+ uVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
! H6 B! A* B0 [2 y' h7 s• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
4 H0 W. t; b8 U  i! D( `" s• Knowledge of help desk operations, software, databases, and Visual Basic.
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% V/ u8 X8 Y+ t# _1 DPHYSICAL DEMANDS
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3 \' a8 M5 R# \# d7 o3 \& g/ |( O$ PThe physical demands described here are representative of those that must be met
9 z  V' R/ \" i) A* Sby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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( s, ~  q# f9 MWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

& U) o! f3 A& P- \WORK ENVIRONMENT
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2 J) d) |, P% j( O" R. |, G+ kThe work environment characteristics described here are representative of those
9 @! K; r7 o* R( x* M+ A" Q) ian employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.