Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
$ x" X. W( P! z1 J/ W# a* vthe 2008 Report on Business magazine. Based primarily on employee input, the
) }* j* N3 t$ ~, ?% l6 y6 K+ s0 `survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
* j4 u/ g7 b6 s( s- {5 Jrepresentatives and owns over 110 delivery vehicles. To learn more about us
' s) f" }( |8 L9 N, X* ~7 Nplease visit our website at www.cexp.ca Corporate Express offers a competitive
& a! L/ G  j: l( _% nbase salary with excellent opportunities for career growth.
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PURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
  {2 O5 L: m9 D, X  q  ]to allow computer users to access the network.

# E6 L! s4 m; d) R8 DESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
! V" x4 R% u0 u6 U) Gbe assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
: u/ ?: F7 u9 n, z0 e1 w- \# Xfor the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
+ M- v& @7 {4 m7 t1 B4 x/ tthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
$ v+ ]) ?" J0 _' H0 J0 Y- `5 g• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
/ S; H) A7 }* p# v9 N' Y& hand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
; P+ f- Y% {2 J1 H. v0 `- oinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
( u: q( P3 b3 Z• Performs basic administration of local phone/PBX systems to ensure the
3 v* Y9 {3 K  Gdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
# ~0 \+ X2 M6 a) f6 psoftware tools.
) }8 o9 X8 O# J  B7 `7 c• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

2 d2 _4 K& e0 A# q) kPRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
: Z, K% c% L& H. N: I+ y9 b+ tServices personnel.
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COMPETENCIES
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• Analytical and troubleshooting skills
  i8 C/ x9 ^; x6 l6 Z4 ?' A2 r• Team player
0 z, n/ G. D- m$ X1 m• Good communication skills, both written and oral
• Good interpersonal skills
6 p2 u/ m! d7 A! \: Y• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
7 L4 o2 s# G* U: ?2 C# a6 V- ^• Experience with VPN and Remote Access Dial-Up connections
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; u. Q6 f- c( b' F3 H: ]6 d' k) ~EDUCATION and/or EXPERIENCE

, p$ I( r0 @) n( t• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
- p" A4 T5 j  Q+ r( @* z% F* |• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
/ g$ m! O- q% T9 P2 s: c: v6 Oimaging processes.
6 v0 e% K4 O8 B5 q2 d" R• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
8 Y: ^, I/ x& g8 X1 Qservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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  m: k0 W+ m, L" I* O" C- E$ UPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
6 _% ]0 h/ X" l0 ~. @2 Aby an employee to successfully perform the essential functions of this job.
9 N- O( R# z3 cReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

  W  M9 f' U3 t3 xWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
; O. W, P+ `9 R+ Tan employee encounters while performing the essential functions of this job.
# w1 J7 a9 M5 T6 dReasonable accommodations may be made to enable individuals with disabilities to
+ E/ a- s$ w) k- |4 }2 Mperform the essential functions.