Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
6 w+ S! F5 h9 Mthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
8 C/ k) E7 ^/ w0 Ssatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
; R% T+ ?- H% ccenters and employs over 1,500 people, approximately 400 sales and customer care
/ O1 O& ~! a6 H, I5 Crepresentatives and owns over 110 delivery vehicles. To learn more about us
! A; }' s2 y3 Bplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


' {3 O1 Q; M/ x, GPURPOSE

4 R/ c! o0 \% G! h4 g# ?4 |* JProvides technical support in the division for computer hardware and software.
% j  W8 b; J1 G8 I, {Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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  {7 _# U- }9 {) x* D; yESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
5 E+ p1 |6 [, m% C1 Uinstall PCs.
• Performs administration and maintenance of local site servers.
& K0 {9 [, Y- x% E# A( @4 V• Acts as a point of contact and reports warehouse system issues.
4 {3 O. }  y- u8 X9 a: y• Assists in implementation and maintenance of warehouse systems, as necessary.
& d. E& q7 H% \/ y) e4 x8 Q$ n• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
* N4 e8 W" D7 t8 @) g  \and assists the users in resolving the problem.
7 G1 p3 Y/ A1 {: d) v& L; o• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
: K1 o$ R+ K& q2 U7 W5 wwith component failures.
: ]) m+ j: @0 u  X  h0 t• Performs basic administration of local phone/PBX systems to ensure the
2 V% {5 k3 ~  J0 t1 t5 g2 Q- l1 |: edivision is operational. If division is on IP Telephony, works with headquarters
2 W7 W; U4 e& C1 V9 k/ a, S% QVoice/Data Team to support telecommunication solutions.
$ O. o# ~: Z3 q3 n1 D+ @! T• Maintains hardware and software inventories using company Asset Management
* X0 S5 b* h& F- ?" hsoftware tools.
' w) H5 e+ n5 e+ S" i• Maintains standard naming conventions.
4 S- i1 j) ^( |7 v) b4 a- _• Coordinates with division management to engage contractors for break/fixes of
4 W- Y$ D. _; j+ ?! hsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.
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, y% w  m$ i- u( k# r* h+ f5 N# FCOMPETENCIES
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• Analytical and troubleshooting skills
+ k  U3 [  Y6 ]- A% z2 O; u• Team player
  y8 Z! P7 L# w, t• Good communication skills, both written and oral
+ p3 u- a$ S6 H- ^  `& e' ^* n• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
5 S. O4 ~9 z; ~# W$ O  T- k# {
! y" W( D" f0 T& M: \! T1 p1 n- R• Technical certification, with a minimum of two (2) years technical support
' v7 [8 t4 @9 e7 Z9 D; J4 ?- B- qexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
% C$ n  c1 H: t9 X" b# x) m5 n: _imaging processes.
: t$ X' W' v- G  ^6 W4 g/ a1 ?* m• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
3 \  ~. n% @2 L+ l. U) l8 y• Knowledge of help desk operations, software, databases, and Visual Basic.

/ {4 |# y+ N' Y+ Y6 aPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
1 J: I/ ?2 U& p+ V! _/ f9 Iby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
5 P9 ]% W4 S5 x! U) h% J9 c" iperform the essential functions.
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) O. j* e% L* X( U- u4 wWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
# v- o8 ?/ M1 q: C- L  F4 E8 Lis needed to carry out everyday activities.

5 T: R4 j! F% eWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
, d- Y4 G, l5 fReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.