Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
% J+ O' C# e8 i+ f! {survey ranks companies based on levels of employee engagement, employee
4 [; Z4 o( T7 _) G( ssatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
# b" \4 u4 ?' L1 I- p* d4 V, ucenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
  w( e8 n; d) Rplease visit our website at www.cexp.ca Corporate Express offers a competitive
6 V" Q( a# h! h# y* F. p) tbase salary with excellent opportunities for career growth.
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PURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
$ P% s- J! s( W1 e6 [to allow computer users to access the network.
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; D0 i& M0 I# Q7 u3 s/ l0 u5 @* AESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
' f' ~( N( c& [  Ofor the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
+ F3 ]& Y2 d3 L- d# Z( Q7 p6 xthe use of Microsoft Outlook, Word, Excel and PowerPoint.
* U1 x1 x1 c( f1 _1 V! o• Manages the desktop and asset management lifecycle process to replace and
: W" e+ U. Z7 L2 L  x0 ~, Sinstall PCs.
& O( D& v+ _; `0 t) U1 W• Performs administration and maintenance of local site servers.
2 m3 H; I6 D) Y# W4 b+ [+ G• Acts as a point of contact and reports warehouse system issues.
2 Y, O! z- ?7 f9 w6 J, F( l9 J• Assists in implementation and maintenance of warehouse systems, as necessary.
& d2 n" a9 w3 F" p8 |• Supports and performs tasks related to company IS policies and procedures.
$ B1 Z5 }! ]1 O4 Q, I; f• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
5 S! l6 w- f! W9 X' N4 @4 Linstallation of hardware, maintenance of patch cables to standards, and assists
1 `- m) k1 K* N3 p5 f9 [: Z% Vwith component failures.
; ]$ L5 z7 ~9 o, F• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
! H7 Y3 Q8 [& @$ G1 \  \( rsoftware tools.
• Maintains standard naming conventions.
# d  ?& g3 e5 N' Z2 h' E• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.
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9 P; g! t9 I' P- U9 p, ?COMPETENCIES

• Analytical and troubleshooting skills
• Team player
6 o% Z4 F' u2 w! w• Good communication skills, both written and oral
• Good interpersonal skills
2 ^2 B6 t/ t/ L  F• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
3 G9 B8 h/ D2 b( e: |% r3 [• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
+ R) O3 A9 J6 u, {: Hexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
$ [/ m; M; m) F( K1 gimaging processes.
+ I. f; _$ A! U• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
3 e+ e* C8 F# v  ~servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

0 z% e9 `+ L$ \  B$ @$ BPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
8 W+ E. \6 v/ G# Sby an employee to successfully perform the essential functions of this job.
; ?# m5 D7 n) m  b6 a* a3 ZReasonable accommodations may be made to enable individuals with disabilities to
4 ]2 z' H" s, r  r6 ~; W5 tperform the essential functions.
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: M3 U& a9 X1 r% R; iWork is generally mobile. Requires frequent physical effort lifting personal
3 c9 c* c3 h# R: Kcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
, ^0 d' [* K- _is needed to carry out everyday activities.
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WORK ENVIRONMENT

The work environment characteristics described here are representative of those
9 N9 r# q  C5 H, N6 Wan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
; ~2 w5 |0 I6 hperform the essential functions.