Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
) x& |8 H" ?! J  x- G# ?the 2008 Report on Business magazine. Based primarily on employee input, the
& e( h$ {- j9 |: f: [: hsurvey ranks companies based on levels of employee engagement, employee
0 l7 U. q9 Q8 {2 N1 asatisfaction, executive leadership, workplace culture, and more.
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( A$ E6 a/ e; V: wCorporate Express Canada has operations in 23 facilities, 10 distribution
2 h  Y4 Z: l) T0 k6 @3 {centers and employs over 1,500 people, approximately 400 sales and customer care
3 C; f5 F$ y# F5 j0 lrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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1 h7 @1 Z' _! D4 _3 t& hPURPOSE

Provides technical support in the division for computer hardware and software.
0 g6 L2 r. B* y. G8 r$ wTroubleshoots network problems. Installs and maintains PC hardware and software
1 ?. A) `2 T% A8 {1 ^to allow computer users to access the network.
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  O  n. k% \6 k4 IESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
, F1 u' k* |/ O* t: l/ @be assigned.

2 c3 D/ O% D* V• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
; N) N( w+ x% m  H  H0 z2 N0 |6 lthe use of Microsoft Outlook, Word, Excel and PowerPoint.
6 g! i4 J" t4 ]8 S% |3 q• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
: \5 t3 z' L1 p( P5 Q• Acts as a point of contact and reports warehouse system issues.
, n) o+ x( ]5 m; z• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
# \- d7 D! m: ?: m& x' vVoice/Data Team to support telecommunication solutions.
- k, a8 I0 n, {• Maintains hardware and software inventories using company Asset Management
software tools.
7 {3 n9 M* x. p! D• Maintains standard naming conventions.
& o; n7 |$ [8 _• Coordinates with division management to engage contractors for break/fixes of
3 `: P6 J, m2 T3 Y0 I9 M5 Zsoftware/hardware and computers, as necessary.
; ]* T' s/ A* b9 s: l7 A• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.
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/ H$ I3 @7 Q1 T- ?2 {4 GCOMPETENCIES

- \; Z2 N6 I2 K* [  v& ]* L! m6 r• Analytical and troubleshooting skills
# r  F" b3 x! `• Team player
2 Z( `) ]+ I* G& c' L5 B• Good communication skills, both written and oral
- u* s, M! u% P* N1 P1 z" d+ W8 t$ ?1 o• Good interpersonal skills
# C0 J/ m7 j; B4 E* L• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
) _* ~4 r4 I( r: h5 S: X% J* V6 xexperience, or any equivalent combination of education, training, or experience.
4 Z  z* [) ^0 n1 h* O1 j& d• Demonstrated knowledge of personal computers (desktops, laptops, printers),
2 H: u5 ?; M2 H+ fVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
' g8 X+ `( z7 D1 t! o' F/ fservers including fax server systems.
4 N3 W0 H9 q1 a: {' b/ Q* w: q8 V* R• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
6 e. L6 U" [5 sReasonable accommodations may be made to enable individuals with disabilities to
) R1 X: h( ^- q& a: W4 W- M) U+ B) |# ~perform the essential functions.

: e7 F  I4 M; ~9 n" oWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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# n; S& Q0 M2 P+ OWORK ENVIRONMENT

9 J: I. |7 c7 D, _The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
  }: }7 `7 G: R* XReasonable accommodations may be made to enable individuals with disabilities to
9 V5 a! U4 z- C; l% f1 _perform the essential functions.