Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
, f3 }6 w5 @& B- Athe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
7 M& J# G& t$ e3 K% gcenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
* s/ E- w4 ~- k( S6 H7 g7 Rplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


: ^  Y; I( ^$ G9 S7 ?: CPURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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- `3 h" Y" e$ {: _/ ^! UESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
5 ]& L& J7 Q3 J; \" Rbe assigned.

: s+ s5 s% j/ f5 g+ ]$ ]• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
) |' @. s  e: s: ]1 ?% e) ?9 [• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
* t9 Y- m6 v3 P# c• Performs administration and maintenance of local site servers.
0 E/ r) t& [9 S0 a6 I& D/ M• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
. ~7 P# A1 a: }6 v# Mand assists the users in resolving the problem.
0 q- A# H4 p5 w6 ^2 y# c. v• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
- W8 f. Q: t7 J- j* k( t' U• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
3 P7 f. J# w2 d& ~" hVoice/Data Team to support telecommunication solutions.
2 l' E4 A! j  ]• Maintains hardware and software inventories using company Asset Management
2 U( \* P. j! E0 Z# ksoftware tools.
4 \. ~+ S" C. M# Q- q, q• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

! y8 X$ @# X5 P4 O' |& I( wDaily interaction with division users, division and head office Information
0 ]" l/ l0 e+ S, o4 \8 V, e% t  uServices personnel.
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COMPETENCIES
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. h' ]9 G) P) u6 l% l• Analytical and troubleshooting skills
' m- o9 R6 p. X0 w$ D% h3 R• Team player
• Good communication skills, both written and oral
" @+ \* d* C* z$ O7 o• Good interpersonal skills
8 C9 n" b3 y# }% u! Z• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
0 v1 ?5 `+ Q9 g* G9 f2 Zexperience, or any equivalent combination of education, training, or experience.
6 ^4 X; D% ]3 Z  j8 X' |7 A# @• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
9 C/ m. Z) Q: H' `8 u% L! D3 F• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
' W% |0 w! D9 [: [& e• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
9 U- N2 \7 w4 A: q/ V7 Z7 M$ ~by an employee to successfully perform the essential functions of this job.
1 I5 U: l/ u: [2 `7 [  d% xReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

" ?9 p# H0 W) D3 Q9 E7 F6 h$ X: hWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
* F! z. H) e& K% tan employee encounters while performing the essential functions of this job.
) E. c' Y% \: L" Q+ {: r. S$ _Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.