Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
9 B0 L8 t" q" \, n8 athe 2008 Report on Business magazine. Based primarily on employee input, the
  P- x) C( R8 {! m$ h$ usurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
) K# k" G9 Z% Q7 V
) M( |: f' i5 X  n. q+ d( k% TCorporate Express Canada has operations in 23 facilities, 10 distribution
4 j+ Y' F" O8 v/ B9 C8 A/ r; B" U( [( Gcenters and employs over 1,500 people, approximately 400 sales and customer care
- H/ w8 Y5 A3 S: U' k! w1 X8 jrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
4 p9 O+ f$ U: y' \; L: Zbase salary with excellent opportunities for career growth.


PURPOSE
. X( [; }1 r" f8 w. g2 P0 U
4 ~+ F4 {& Y! X9 e, q/ tProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
% |/ [4 U, c2 B9 r* e' P1 X5 Zto allow computer users to access the network.
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+ u2 a) n- `0 Z) TESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

& K9 L; F. \& a' O" \• Installs computer hardware, software, peripherals, printers, and fax machines
' V9 Y5 x/ ~7 @5 T* i4 C7 Z/ Bfor the division staff.
6 h6 ]' L6 h7 o% I, V2 @• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
8 {7 ?' L4 U. [$ K% l• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
, T; j) k0 ?/ f. X5 v1 T4 j3 v• Acts as a point of contact and reports warehouse system issues.
4 ~, d$ X6 H1 K4 d& o• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
" t& d8 g- t$ a6 m2 Z# |% t• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
# r: b5 Z3 z$ _5 @software tools.
• Maintains standard naming conventions.
; ]7 @1 V2 ~1 ^$ m, M) t, m• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

+ o+ N$ ?7 [! `2 \+ PPRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
8 u( M- Z8 h  z3 \  VServices personnel.

COMPETENCIES

• Analytical and troubleshooting skills
! Z" Z2 |8 o  ?- U• Team player
• Good communication skills, both written and oral
, N+ I/ `5 e. T: u' y$ M4 j0 z• Good interpersonal skills
- K/ J1 `# _* L; j% N• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
5 h9 [# X) t( f& ]• Experience with VPN and Remote Access Dial-Up connections

  {9 O8 p+ J4 ]! B/ tEDUCATION and/or EXPERIENCE
0 z2 N2 X9 j( W; m5 W' M
• Technical certification, with a minimum of two (2) years technical support
, O9 }- M, z4 i; oexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
3 ?$ o3 P1 X6 }. C- bimaging processes.
* A! o# c' l7 G, m9 \• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
7 z7 ~) H( d3 ~# lservers including fax server systems.
7 Y8 Z4 [) u) W+ u: F% C4 g( m+ N• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

$ ~: L/ H% A1 A# m6 \, eThe physical demands described here are representative of those that must be met
0 |3 y; N( R" a) Jby an employee to successfully perform the essential functions of this job.
( }9 N/ O; g( c& WReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
9 o& r: _% q0 E# K4 Zcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

WORK ENVIRONMENT

0 X2 r9 R1 D+ {/ j1 K8 fThe work environment characteristics described here are representative of those
" P3 H7 w( b/ N6 \% E* pan employee encounters while performing the essential functions of this job.
* `! V7 u% F0 r7 f% _Reasonable accommodations may be made to enable individuals with disabilities to
; ~# G- h6 e% G# ?perform the essential functions.