Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
% g- R* j7 p" E9 X+ o8 J- d: y% B. b( Vsurvey ranks companies based on levels of employee engagement, employee
  x3 ]" j) _, p8 M+ a3 G5 j8 t% Wsatisfaction, executive leadership, workplace culture, and more.
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$ ~; M  ~; \. s& Z3 J; I* g& Q, g$ cCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
$ n* s8 f# o" e* U9 Jrepresentatives and owns over 110 delivery vehicles. To learn more about us
# f% {) d! S  w% ]please visit our website at www.cexp.ca Corporate Express offers a competitive
7 x+ e8 g& f8 _9 n8 Ubase salary with excellent opportunities for career growth.


( a2 v  C% e3 `7 rPURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
8 ^. F) `- T" @- cto allow computer users to access the network.
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1 \* p8 x4 ^6 r+ `ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

6 g$ [0 s' [& N- T• Installs computer hardware, software, peripherals, printers, and fax machines
8 P. G( e8 |7 |0 ]; T$ S6 p  _for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
  ?+ h0 |3 D* f# U8 Sthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
+ }. C1 U- d5 E# O! @5 K2 g0 Zinstall PCs.
• Performs administration and maintenance of local site servers.
! G* m, _. h0 C- ~5 {+ h• Acts as a point of contact and reports warehouse system issues.
+ d. x. K; r5 x• Assists in implementation and maintenance of warehouse systems, as necessary.
- H% o( L! @- {+ r" L) ?4 I• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
$ G: A0 q. C6 s) O1 }& s" `• Performs LAN tasks as directed by National IT staff. Tasks may include
+ l/ ~. }! ^- ~/ Iinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
0 v$ e0 i$ C" e1 [division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
+ R! t9 w& {( L+ y3 d1 Z& vsoftware tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
. m  c$ _6 k+ B5 Dsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.
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! A5 A. a# @4 f1 _" R- ]1 hCOMPETENCIES
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8 o" O4 M+ _. f; }2 B6 Q• Analytical and troubleshooting skills
• Team player
. {6 `' P' `/ ~# d) a• Good communication skills, both written and oral
" h- d* h" E+ B- t( K/ p• Good interpersonal skills
7 w! N& e9 ^8 P• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
! q9 U( T8 J: v% ?. ?Voice/Data, Warehouse Systems, and general knowledge of personal computer
/ u4 `7 }0 D# e  v* Bimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
& T- y+ [* b7 {, i$ jservers including fax server systems.
* p# f' d9 q) _' j% y• Knowledge of help desk operations, software, databases, and Visual Basic.

4 Z* p+ f  }" U: gPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
3 Z3 d5 c- X$ t- G0 ^/ ^; t1 aReasonable accommodations may be made to enable individuals with disabilities to
' _% P; l$ o1 W, Cperform the essential functions.

8 d2 \+ O3 ?4 Q& L  H# xWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
5 k0 }2 z! L; f# aan employee encounters while performing the essential functions of this job.
4 `, z1 ]. a+ C& ]1 r3 iReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.