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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in" M5 l- ?, y8 `: _8 U! j) J7 P
the 2008 Report on Business magazine. Based primarily on employee input, the: k! c7 Z: @9 S) y: L' K
survey ranks companies based on levels of employee engagement, employee2 z! T: N5 a( |7 |# D+ S. f
satisfaction, executive leadership, workplace culture, and more.) d" u$ T, q# t% y

" i* z# ^* v- hCorporate Express Canada has operations in 23 facilities, 10 distribution
6 K1 w" N; H) n& i9 h/ u0 h* jcenters and employs over 1,500 people, approximately 400 sales and customer care
3 g+ v5 q2 H& @, h  F/ frepresentatives and owns over 110 delivery vehicles. To learn more about us, ~$ @8 H: f7 D) d$ g, L
please visit our website at www.cexp.ca Corporate Express offers a competitive
) o3 f* q, q7 n$ ibase salary with excellent opportunities for career growth.
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: j' }( u) q8 S# o, fPURPOSE: q: r% e7 u, [( e  @

  E: {, r6 M* I4 nProvides technical support in the division for computer hardware and software.
9 `1 r! t' [5 m) j- [+ pTroubleshoots network problems. Installs and maintains PC hardware and software, a1 e1 O% b- T# j! Z2 }
to allow computer users to access the network.. j1 Y" d7 s9 x! x- \- K/ b

+ U2 n- l. Q& c; v" o# \ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may6 V9 d) {5 F) ?( u2 Y- Q
be assigned.' }; W5 {9 I( H( [" y. J

/ p) u3 @9 H2 t8 s• Installs computer hardware, software, peripherals, printers, and fax machines; F7 {% Z$ e4 P, ^1 }/ _) v- g. P  s
for the division staff.
/ I- K; z& i# F/ {• Provides help desk support services for the division.
3 |% V2 \' G5 T: b9 C6 e' q• Serves as Microsoft Office application support by assisting internal users in
+ w+ H/ G8 a6 L4 \9 P7 O: n/ Ethe use of Microsoft Outlook, Word, Excel and PowerPoint.
* [. T7 }4 c; d1 g9 e+ Y5 r• Manages the desktop and asset management lifecycle process to replace and: R- j4 r/ z+ Y- H
install PCs.
, J% C( h4 E1 h; F" y• Performs administration and maintenance of local site servers.
# {% y4 y  B4 F• Acts as a point of contact and reports warehouse system issues.+ M: H& V* m  ]8 Y. @  c
• Assists in implementation and maintenance of warehouse systems, as necessary.: n: ?: x8 ]( Z4 I; U8 E# z6 W
• Supports and performs tasks related to company IS policies and procedures.
' h% d" T' z3 R• Troubleshoots hardware and software problems, provides software diagnostics5 t6 Y6 ]- ~9 W+ j* m: i* d
and assists the users in resolving the problem.
5 }) S% H3 V  d* e: W! x0 U• Performs LAN tasks as directed by National IT staff. Tasks may include
) G& u# [! K- k. a7 m4 cinstallation of hardware, maintenance of patch cables to standards, and assists
) c& y* Y2 G* z3 f0 m# Y0 \with component failures.
7 w! D2 i9 J: D2 a• Performs basic administration of local phone/PBX systems to ensure the
' i, u* D0 O/ A- idivision is operational. If division is on IP Telephony, works with headquarters
1 ^; R, B. @( C8 n, [Voice/Data Team to support telecommunication solutions.
- n8 \" n9 Q1 R* I$ ?• Maintains hardware and software inventories using company Asset Management* g! G5 x$ v& [) L# K. }
software tools.
* K# ]* l$ o6 S& J9 j! Q. m8 ~• Maintains standard naming conventions.
% n& ^/ C5 w* E, Y% B7 }• Coordinates with division management to engage contractors for break/fixes of( o& R$ w9 ?3 f7 _
software/hardware and computers, as necessary.
- a+ q  R9 t+ ?/ G: x* G! ~• Provides backup support to other IT professionals.
( u' E( ?  ?  w! h% I/ H, r" ^" w$ K+ B5 l% k2 C3 H, ~% C* D
PRIMARY INTERACTIONS
" R1 m: W# H* G" |3 b+ u# S/ C/ ?. t; D  x& k
Daily interaction with division users, division and head office Information7 k; n# C' g$ U+ G
Services personnel.4 l( m  k# U$ S; k1 @; W8 R3 K

5 S5 P$ L0 M8 V+ m/ dCOMPETENCIES! v/ O4 a6 O6 |* ~+ [/ H$ U* [
# A8 d; o4 W; A) I
• Analytical and troubleshooting skills
4 [5 Q" a! k9 V' I% M( l• Team player8 G7 Y+ ^5 w& x0 m
• Good communication skills, both written and oral
/ H/ n' ^6 R  r( H  _6 k: _• Good interpersonal skills; v* v2 f2 ~3 F1 _8 g! a5 _
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)  O$ {8 A6 {7 g; V
• Experience with VPN and Remote Access Dial-Up connections, t% Z. z1 r/ P

6 B# t$ p7 d& K# p( T7 r( DEDUCATION and/or EXPERIENCE
: ?. N3 {7 \2 b, }2 d. O; `) L( y3 g6 a/ y" J+ u/ l
• Technical certification, with a minimum of two (2) years technical support$ z% q! H; w& r7 Q& p( L4 K
experience, or any equivalent combination of education, training, or experience.5 q0 p/ a, c# I: C, {
• Demonstrated knowledge of personal computers (desktops, laptops, printers),* v! r( r# {3 u" V
Voice/Data, Warehouse Systems, and general knowledge of personal computer
7 G! k! z$ ]" [  d: `; {imaging processes./ {9 r8 U/ b: E
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and3 `9 _, D1 R! t7 I/ ?: Z. h5 f' m
servers including fax server systems.
5 O: n7 a( u9 I+ {. y3 p• Knowledge of help desk operations, software, databases, and Visual Basic.
. ?6 ^3 T' L* G6 `0 t
  k4 e9 }) R+ C; @; WPHYSICAL DEMANDS
7 h3 v' Z' m2 V4 K- W" U: l5 o8 `" o5 q( `4 d* Y0 H! g# r* E
The physical demands described here are representative of those that must be met
, v; v8 L) n; j0 I1 f) ?7 Q0 Xby an employee to successfully perform the essential functions of this job.$ S6 G( S2 h5 `5 ?9 u% l# q9 F6 G
Reasonable accommodations may be made to enable individuals with disabilities to
* J. d9 D: b  A- a3 n6 S" Iperform the essential functions.
  q1 e/ Q9 \' \7 O! @$ }4 t4 `5 I: g( i  y
Work is generally mobile. Requires frequent physical effort lifting personal9 d; v/ W2 X* o. x
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
* s1 p* m' e( S# |5 X; Fis needed to carry out everyday activities.
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WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
. p  W* `" e, ban employee encounters while performing the essential functions of this job." |; P+ ?3 L/ ^) x
Reasonable accommodations may be made to enable individuals with disabilities to- y9 S- D0 Q' ]% z1 Z7 i5 l
perform the essential functions.
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