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Corporate Express Canada was named one of the “50 Best Employers in Canada” in" u0 M. l+ h. r) Q3 g1 x; a
the 2008 Report on Business magazine. Based primarily on employee input, the: k- r$ N% p) V0 V# P/ f6 ^$ i- {
survey ranks companies based on levels of employee engagement, employee
6 \/ m! o3 F0 x% R7 Csatisfaction, executive leadership, workplace culture, and more.
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5 G! G# i% _; C$ |5 QCorporate Express Canada has operations in 23 facilities, 10 distribution
, C5 w7 E5 b' n0 l5 p6 Vcenters and employs over 1,500 people, approximately 400 sales and customer care
; A" u5 B2 T0 N1 j% R% drepresentatives and owns over 110 delivery vehicles. To learn more about us. ~" {% g' W e" e
please visit our website at www.cexp.ca Corporate Express offers a competitive0 v& z O8 F( W# j) F$ R
base salary with excellent opportunities for career growth.. }9 M* b' t* [" f( T8 z$ |5 Q
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: ?0 l3 }! w. X. Q! @7 l" rPURPOSE, M- d8 `, G) M2 M0 `3 |/ ~
4 {! K8 ^" G" E* P5 QProvides technical support in the division for computer hardware and software.
0 _" t/ o( z$ \1 `% g: |1 H9 cTroubleshoots network problems. Installs and maintains PC hardware and software
$ P# U- o6 k8 Z0 _' qto allow computer users to access the network.6 \! g* D3 h9 c+ ~/ b* e' O5 s& C
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may W% G4 b& s" K. \
be assigned.
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0 O I# F( H" r• Installs computer hardware, software, peripherals, printers, and fax machines
, }& V# E$ P* _3 B* B9 Q& Ifor the division staff.# _4 `3 j1 C5 I+ k: n0 j; n( a( K0 n
• Provides help desk support services for the division.1 x# U2 E( ]/ o9 A/ r
• Serves as Microsoft Office application support by assisting internal users in
0 `/ O2 Q$ V; r3 h$ l* P/ Rthe use of Microsoft Outlook, Word, Excel and PowerPoint.6 ]3 L7 K: d9 a- e' Y
• Manages the desktop and asset management lifecycle process to replace and- v+ K% _" A( N, z8 Z
install PCs.
' q% u3 Q2 k7 d! c1 _2 |% D5 ^• Performs administration and maintenance of local site servers.
) b8 T; \( l5 q9 l• Acts as a point of contact and reports warehouse system issues.; n4 O3 R( i9 R" z
• Assists in implementation and maintenance of warehouse systems, as necessary.9 T5 v; u Y$ H# C2 L# B4 t
• Supports and performs tasks related to company IS policies and procedures." E) S& `/ R/ \- H8 ]4 ^& f4 q
• Troubleshoots hardware and software problems, provides software diagnostics
) u) L9 u$ k% d0 Wand assists the users in resolving the problem.6 m. m( C; U2 Z$ {3 a6 l- X9 A) t
• Performs LAN tasks as directed by National IT staff. Tasks may include
& e9 ^ `) A& |' t' o, jinstallation of hardware, maintenance of patch cables to standards, and assists
1 g0 P7 n) ^& f9 P- c5 h( Y) Bwith component failures.% n0 O% K5 \5 c/ N
• Performs basic administration of local phone/PBX systems to ensure the
# H- ^( X; [+ U! ddivision is operational. If division is on IP Telephony, works with headquarters
3 j6 R! I, f6 a8 ~$ y ?* e5 pVoice/Data Team to support telecommunication solutions.: L* Z0 Z) [+ H; V
• Maintains hardware and software inventories using company Asset Management
. s+ j# ~% i- n) j! b5 ^software tools.
: K8 s. u4 d( t' w7 e• Maintains standard naming conventions.
1 L* N5 ~7 v, B% p7 x ?4 p• Coordinates with division management to engage contractors for break/fixes of
' [0 c7 L9 v) Q( n* m7 g" \software/hardware and computers, as necessary.
+ L1 e$ a5 U! W5 o) a4 x& M7 m• Provides backup support to other IT professionals.
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( D; V' Z2 ?% ?1 i6 z. uPRIMARY INTERACTIONS% p0 m' p6 p, F3 s4 H
6 P3 q8 o3 y" X8 eDaily interaction with division users, division and head office Information
1 @/ `0 n. |) eServices personnel.) O7 i; c% y) C1 o2 j+ j" V
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COMPETENCIES% F) n2 U9 M5 w/ w- Y
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• Analytical and troubleshooting skills
& x5 |- s0 Q( b% Q C2 q• Team player
) A* L) P- R$ ]• Good communication skills, both written and oral
0 @) R" K; z8 ?# d$ E9 r3 i$ X/ l• Good interpersonal skills
! e: w' x, @% s* Z8 J& o• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
3 V1 E2 ?7 R8 `$ p• Experience with VPN and Remote Access Dial-Up connections8 D' V8 t" A8 {+ z3 z
) v8 J+ O- p' E/ p" Z% D+ hEDUCATION and/or EXPERIENCE% l! B" p/ J4 l
9 _" K7 u; g" @ Z0 t+ r ^• Technical certification, with a minimum of two (2) years technical support
+ N( [0 T F: c' r$ }experience, or any equivalent combination of education, training, or experience.- b& H0 ]' i) {: N
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
( v2 G- q; e3 J. l" b* ^Voice/Data, Warehouse Systems, and general knowledge of personal computer8 K6 R+ K$ {5 h3 q/ t
imaging processes.
0 @8 h2 `) P: o/ O! h- v• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
9 i" \: Z: ^' ? d0 E+ N0 {servers including fax server systems.' Y4 W% U% ^1 g( d+ S4 {
• Knowledge of help desk operations, software, databases, and Visual Basic.& W5 _$ t: e; j9 Q+ |8 g
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PHYSICAL DEMANDS+ \4 t m% L" j: H* H% C! G4 S+ ^6 N1 y
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The physical demands described here are representative of those that must be met
Y% E: \& m( q- Sby an employee to successfully perform the essential functions of this job.; A) \/ Y( O6 P& s' _# F
Reasonable accommodations may be made to enable individuals with disabilities to& g: r' B G8 m% u/ X8 U
perform the essential functions.9 g0 e( t7 ?6 L. z! D
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Work is generally mobile. Requires frequent physical effort lifting personal
, K; ^) D8 a* e: {% A- F/ vcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
* v+ w4 e# P2 x3 n$ F) F2 m Zis needed to carry out everyday activities.9 j; Z9 |6 e$ E) R% L- Z
5 o& P& I0 q3 q' T# a9 b) B8 KWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
& }9 y$ }7 u: Q; L: G4 Xan employee encounters while performing the essential functions of this job.$ d& l4 H1 z* z9 c
Reasonable accommodations may be made to enable individuals with disabilities to
' X: T7 S" B7 G- G, Dperform the essential functions. |
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