Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
4 u* I6 m2 L2 w$ X7 a2 [the 2008 Report on Business magazine. Based primarily on employee input, the
# S7 g4 Q5 c  Z3 }2 {; rsurvey ranks companies based on levels of employee engagement, employee
$ K- T0 I" @0 p0 Y* w3 lsatisfaction, executive leadership, workplace culture, and more.

) y2 [( j6 i) k. t7 K9 [Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
8 M0 U5 ?5 o: zrepresentatives and owns over 110 delivery vehicles. To learn more about us
* N6 M& q/ ]% d* Splease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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2 S: I7 U6 I; h: Z$ sPURPOSE
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1 F6 H, o. z# n- J. [% PProvides technical support in the division for computer hardware and software.
) n- c! o9 U" d2 d7 U& j, U' ITroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
7 Z3 }4 F" B; a' L0 `be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
" U+ V3 ^4 Z/ x. |( B& x0 lfor the division staff.
: g: ^5 a) X  H6 Q: t! [1 v• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
8 F' q1 l8 y: M& e6 F  Q3 I. qthe use of Microsoft Outlook, Word, Excel and PowerPoint.
. _4 v6 Z2 X# E# a4 S3 L• Manages the desktop and asset management lifecycle process to replace and
install PCs.
+ u8 e( C! n6 i1 L• Performs administration and maintenance of local site servers.
' o# c6 g! P0 V1 r- y• Acts as a point of contact and reports warehouse system issues.
4 U3 {4 L; d2 x0 _! s% m5 g• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
0 a5 {& E1 c, S/ d$ A• Troubleshoots hardware and software problems, provides software diagnostics
/ w% f, Y  R5 j7 K) Land assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
" W6 X9 ~1 c" y$ Qinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
  \) w- H+ Y$ o1 U2 t8 X7 J• Performs basic administration of local phone/PBX systems to ensure the
8 z0 T0 G  r2 _8 _4 _9 jdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
$ c# u, V! J; O: B7 y- c/ x$ Osoftware tools.
• Maintains standard naming conventions.
# b% p. I3 H, ^: g/ G$ P• Coordinates with division management to engage contractors for break/fixes of
. T% m. A" ^* Qsoftware/hardware and computers, as necessary.
) g1 b  g: ]9 ^5 {! e• Provides backup support to other IT professionals.

/ R4 P: |0 W3 x( A+ E% MPRIMARY INTERACTIONS

3 z; C# _) h: M! a: d* |Daily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES

0 x5 q# b* k. ^! g4 @• Analytical and troubleshooting skills
• Team player
7 ^- W/ `, P. s/ {% l9 s0 d# V" d• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
. x: Z7 S% W* m% K# d# {• Experience with VPN and Remote Access Dial-Up connections

) O: h. g$ `' v9 `8 _: ]EDUCATION and/or EXPERIENCE
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9 F" e9 P: F+ i# N. [! G1 C& A• Technical certification, with a minimum of two (2) years technical support
& j: L9 H1 c/ O! n& C/ u% l6 cexperience, or any equivalent combination of education, training, or experience.
4 _9 |# V, a9 [% ~0 N• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
* B* C, I) Q5 b0 G) }2 H4 F• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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4 |3 U# Q  H+ a3 E& L9 iPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
1 K% Z2 n+ }0 A) Kby an employee to successfully perform the essential functions of this job.
: w6 i3 U" O- k, [$ lReasonable accommodations may be made to enable individuals with disabilities to
2 o+ m  {6 e. a# `perform the essential functions.
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2 m3 L; N' N0 P. Q3 F- TWork is generally mobile. Requires frequent physical effort lifting personal
" F4 @- `; Q: d- {. I2 ~computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
2 m+ `! D+ N! ~$ R% m+ gis needed to carry out everyday activities.
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- h+ [4 o- a% S' Q5 mWORK ENVIRONMENT

The work environment characteristics described here are representative of those
- Z& C7 B% G1 a7 X. E1 W# Fan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.