 鲜花( 168)  鸡蛋( 0)
|
Corporate Express Canada was named one of the “50 Best Employers in Canada” in0 H( x! z$ ?6 Y5 c$ T
the 2008 Report on Business magazine. Based primarily on employee input, the) D& l9 ? Z% R. Q, C9 s
survey ranks companies based on levels of employee engagement, employee8 ^& \4 g1 n2 H
satisfaction, executive leadership, workplace culture, and more.5 ~ [6 y) g' v+ Z' S$ q
' l5 J2 W% G* w, z8 W2 b) GCorporate Express Canada has operations in 23 facilities, 10 distribution: m- Q F# l" ?6 U# ?
centers and employs over 1,500 people, approximately 400 sales and customer care& ?; a# K0 I+ J' l4 K: l& z }( q8 M
representatives and owns over 110 delivery vehicles. To learn more about us6 i0 L- q9 s1 f) Q& P! U
please visit our website at www.cexp.ca Corporate Express offers a competitive
* s$ p- R x4 ~9 H+ w! ~/ t$ k2 L9 zbase salary with excellent opportunities for career growth." a) q7 s3 B. r- E: u, z& h
5 Y# r& P6 t, M9 t# f1 F7 x7 M1 I1 p) v6 @
PURPOSE4 w+ C2 B9 C6 r4 R3 U8 Q8 @5 l
2 S/ {( f2 |* n& K+ m
Provides technical support in the division for computer hardware and software.
X5 o9 X6 X0 `7 T' m0 |9 hTroubleshoots network problems. Installs and maintains PC hardware and software+ m$ C4 o) g) `: N- ~8 b) v
to allow computer users to access the network.0 m. ^! q1 [9 x, H
9 t6 S E; }6 z! `' KESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
& @7 [6 f6 [& O6 i( qbe assigned.
+ z4 n& B I6 `0 c% ]4 G
- d2 x! I1 g9 U% f6 O+ _• Installs computer hardware, software, peripherals, printers, and fax machines
) I( K U* x5 S9 |for the division staff.
: {3 E5 J$ g V# h+ F; i• Provides help desk support services for the division. y# j- |. \+ [, j
• Serves as Microsoft Office application support by assisting internal users in
& ^. e k/ l- f& `: lthe use of Microsoft Outlook, Word, Excel and PowerPoint.
: j) B5 K$ o8 c# w/ K" d% n• Manages the desktop and asset management lifecycle process to replace and
) s8 C$ s9 d7 G; c& P) yinstall PCs.1 j; f/ E9 d" ~1 b( N
• Performs administration and maintenance of local site servers.
% ^6 Z w0 Z+ R2 W: K' _• Acts as a point of contact and reports warehouse system issues.
, b: Z% W2 @# B. e W4 o& W• Assists in implementation and maintenance of warehouse systems, as necessary." `( w4 H+ }- X5 w6 @% j. d8 N
• Supports and performs tasks related to company IS policies and procedures.7 v6 _: ~/ y/ I+ A
• Troubleshoots hardware and software problems, provides software diagnostics C$ I. t/ }" y- U: J3 c* i
and assists the users in resolving the problem.
+ h( p6 S4 J4 L$ c8 y. v• Performs LAN tasks as directed by National IT staff. Tasks may include2 l' j$ H4 S3 N9 e0 v1 M
installation of hardware, maintenance of patch cables to standards, and assists; i( H: B, T7 e9 B$ V
with component failures.
: k) g1 ?3 u# `4 I0 a• Performs basic administration of local phone/PBX systems to ensure the
4 U& y6 f, O) p/ X0 f8 ?( ^division is operational. If division is on IP Telephony, works with headquarters
0 f' F! O% j: Q/ G# yVoice/Data Team to support telecommunication solutions.7 i0 _- K( m1 L! ^# L9 F4 y
• Maintains hardware and software inventories using company Asset Management$ }2 e; M! ] k, I2 y7 K& _% g
software tools.
2 V7 @ J) }( p" p* c/ ~1 ^• Maintains standard naming conventions.
5 e1 k. x2 [$ |/ p( f1 P• Coordinates with division management to engage contractors for break/fixes of
1 J' N! v' @, Psoftware/hardware and computers, as necessary.
$ [# D2 M: L' o7 S1 ?• Provides backup support to other IT professionals.
: [! i; y" R( z) j/ E/ w5 y
, k/ \; M+ y3 m5 |PRIMARY INTERACTIONS% V3 C' z# p4 n$ O& S+ t0 k
0 T& A1 S' z) J9 p h& zDaily interaction with division users, division and head office Information
9 z5 \) o8 A0 lServices personnel.
! h- f6 p0 v/ V, C" J
. D7 i4 ]( [, _5 @5 gCOMPETENCIES
0 y" I+ g: P+ z7 v1 e- L2 F1 A
. H& r4 W5 v( i6 u/ g3 r" H• Analytical and troubleshooting skills$ { l, {" e! ? g& b, @' a
• Team player% Y) A1 L: ]/ Q* o8 T
• Good communication skills, both written and oral
+ t l$ j. J3 t9 t2 N. \, ]- U; M• Good interpersonal skills- T/ U/ W' s# x& y) x
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
1 T$ v5 U6 }* N( e2 ^$ r4 D: k• Experience with VPN and Remote Access Dial-Up connections4 l6 W( H& m* `+ u: w1 L
7 K; d5 {' m4 ?# w6 K1 R% z
EDUCATION and/or EXPERIENCE6 s* n! H) P9 ^' \. M2 M7 k$ c
2 b# [+ I1 Z6 ~2 c! X# b. x4 s• Technical certification, with a minimum of two (2) years technical support
- |! x1 K7 r) {! r- Q" M4 }experience, or any equivalent combination of education, training, or experience.8 M# d, C" O+ u2 E
• Demonstrated knowledge of personal computers (desktops, laptops, printers),% W1 j7 K* @- ~3 v
Voice/Data, Warehouse Systems, and general knowledge of personal computer7 w' |4 p6 @0 h$ Z6 e, ]
imaging processes.- P8 I4 ?% l: A
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
6 r o2 h& Z+ H5 dservers including fax server systems.
8 p' O2 h* ?. w, I& `. Z• Knowledge of help desk operations, software, databases, and Visual Basic.
1 i6 p7 C, ~+ {! n( T- P# B+ n- D& p0 F& f6 i- ^
PHYSICAL DEMANDS
0 h: e. s; A0 L- D: M/ z/ f
R# R$ b4 k! B, p1 l7 _The physical demands described here are representative of those that must be met
& _: }) ?! ?3 n( [7 F5 ^6 T/ E0 iby an employee to successfully perform the essential functions of this job.
) ~3 L- a; P$ S, f; lReasonable accommodations may be made to enable individuals with disabilities to
+ |0 C8 i% s( v" G+ @perform the essential functions.% w5 M) _/ V5 j
) x, B+ V4 |# D
Work is generally mobile. Requires frequent physical effort lifting personal% g- }! E. K Q
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
/ O' c* {8 M5 _4 a3 ^2 wis needed to carry out everyday activities.
@6 U! \' S& B. b/ X" c. u8 y* G* X
WORK ENVIRONMENT
7 i) ^1 f( z1 `- ^. N% m1 G
$ ^3 W( u5 {) D; jThe work environment characteristics described here are representative of those3 l% {$ i1 ]' n6 |; c/ u
an employee encounters while performing the essential functions of this job.* {2 A* w% I _$ E: K& Z" P0 C
Reasonable accommodations may be made to enable individuals with disabilities to
5 B$ j" l" s' K8 ^; B a2 jperform the essential functions. |
|