Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
' S2 e9 I8 e+ P) Athe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
( ?& v. N9 O9 J! E! ysatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
# \& b) D' K4 ^: y0 B0 Ucenters and employs over 1,500 people, approximately 400 sales and customer care
. t$ n2 E1 x# Drepresentatives and owns over 110 delivery vehicles. To learn more about us
- C8 A/ s# q' Z/ Q2 o3 j" K2 |please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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1 I+ Y+ a. e6 d; |  tPURPOSE

* F# T6 d  @" w+ AProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

: b; C" U* ~; {  C! N3 ?; O* n3 hESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

1 {4 c3 o! H, z7 q; I7 w• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
' d$ {: E7 p2 Q* K% a' Y• Serves as Microsoft Office application support by assisting internal users in
0 h5 ^. R7 ^: }- D- b) Lthe use of Microsoft Outlook, Word, Excel and PowerPoint.
% }9 {( ]! Y: ?2 \• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
3 Z/ A* ]+ j- j6 b• Acts as a point of contact and reports warehouse system issues.
  {/ v& f) ^: J' W# L• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
' K/ l4 k5 I+ e0 Y• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
: N, u4 N3 M. L: E# ^7 sinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
4 \# a! F5 U2 y0 B2 [# edivision is operational. If division is on IP Telephony, works with headquarters
( c2 N3 O  ]' {8 q9 W! DVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
/ ]& s. S9 F4 R& i. [• Maintains standard naming conventions.
! T( t. K# {- s! B• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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* v: i) k' W! w* RDaily interaction with division users, division and head office Information
; P9 j3 v) P2 EServices personnel.

COMPETENCIES

. f) z0 j" w& Q2 G• Analytical and troubleshooting skills
: E2 f; L' ^) e: L4 o9 U5 A• Team player
• Good communication skills, both written and oral
. E; c' w" B0 F& \• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
( B3 _8 d! u) U+ g; ~• Experience with VPN and Remote Access Dial-Up connections

' @2 x7 ~/ s$ R" A1 R8 ^# pEDUCATION and/or EXPERIENCE
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9 I) J  E/ s8 u6 e• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
2 K1 |  n! D8 B• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
1 i9 T' I; T" e& l/ o' Qservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
+ U" L/ e0 A) e; s% zby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
5 p9 w  ^6 `* v2 {1 V, Tperform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
1 R8 d0 a' V1 Z( M4 wis needed to carry out everyday activities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
, b+ e4 j! w9 L  i( y9 ^Reasonable accommodations may be made to enable individuals with disabilities to
; n2 f! }; o$ C& ^- Xperform the essential functions.