Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
) [4 s4 _; E4 c$ h4 Fsurvey ranks companies based on levels of employee engagement, employee
* ]  K& `0 P; d) B1 M7 D+ d4 isatisfaction, executive leadership, workplace culture, and more.

' O3 Q% y  P6 B) p: u3 L. V7 mCorporate Express Canada has operations in 23 facilities, 10 distribution
' h. `" _" y7 e/ G: [- l7 tcenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
2 s, b0 t( C, r6 {# L! v; w  yplease visit our website at www.cexp.ca Corporate Express offers a competitive
" |5 q& D1 c, v# t5 Jbase salary with excellent opportunities for career growth.

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PURPOSE
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Provides technical support in the division for computer hardware and software.
5 b. Q& {( p1 w, v9 ^Troubleshoots network problems. Installs and maintains PC hardware and software
: y3 w: F- j" f6 e) Y+ K& ito allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
" D: y: q2 N6 [be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
4 J  o- ?) c6 S0 C6 iinstall PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
4 P& o, l/ J" J* @• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
. i. B$ [# A: i9 I• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
$ g" N6 n3 ?  k0 r$ O. J• Performs LAN tasks as directed by National IT staff. Tasks may include
8 s9 G+ W3 z- H; F& x( @2 q7 S% |installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
. S) V! b4 r4 ]8 @, [  M. hVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
5 z  {( Y3 p( p' [  Asoftware tools.
; U, n: U4 r3 ~• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
% b- P; u# j3 p( p$ v. u. o• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

; W% c" s1 E% P3 fDaily interaction with division users, division and head office Information
" R; _- x$ H$ a- t* @Services personnel.
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# k# y  f( j7 f5 [6 ECOMPETENCIES

• Analytical and troubleshooting skills
• Team player
, j# a% f+ n3 `% U• Good communication skills, both written and oral
• Good interpersonal skills
7 k! t) v& F4 r# F% V• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
; z/ z, W- P- `% T+ @" p5 o* |" m/ {' V• Experience with VPN and Remote Access Dial-Up connections
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3 I$ P% M2 ~3 cEDUCATION and/or EXPERIENCE
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4 _$ a$ X' G: F• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
/ H( W$ S0 j  ?( \1 Q: W* a# Iservers including fax server systems.
2 l& G, \! `+ u" W& l# z• Knowledge of help desk operations, software, databases, and Visual Basic.
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) j+ J$ V4 F% ]& i/ u5 x) p; P0 lPHYSICAL DEMANDS
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. j, y$ t, H4 D  s0 n  D0 }The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
- B. `% m  s* c% {Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
5 g. p6 _1 S, a8 X7 E, \
% m. r- }8 ~* ?Work is generally mobile. Requires frequent physical effort lifting personal
5 y7 B) v% h, h6 g  A9 ?) _computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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WORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
4 h3 |8 I0 G" r- _$ gReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.