Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
( n+ f( _2 ]$ q& y) bthe 2008 Report on Business magazine. Based primarily on employee input, the
: y6 T( t* g5 x% o# S( o, Osurvey ranks companies based on levels of employee engagement, employee
2 Y% }' m; h6 Z% ?% d) Hsatisfaction, executive leadership, workplace culture, and more.
& X, J4 k; N! q/ J0 w8 U
Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
. z7 M; w& Y! Y% ~* p' krepresentatives and owns over 110 delivery vehicles. To learn more about us
) g, N1 J1 S7 a7 F, ]please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


PURPOSE
; l. z, A1 o- l& u( o
Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
& b1 N/ x' ?" O1 v- ~* T
; H" Z) t# C/ ]" k9 I8 b4 A$ TESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

6 [) S* [3 ]2 a1 j; m: ?; D) m  h• Installs computer hardware, software, peripherals, printers, and fax machines
4 ~/ h6 H- ^% }8 Tfor the division staff.
• Provides help desk support services for the division.
2 h% ~  }' _( f  C' @2 {• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
9 |% Q4 W5 s: c5 \9 O1 B  M. \+ w• Manages the desktop and asset management lifecycle process to replace and
install PCs.
. O% R, k& l5 K* L& U• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
! d$ _+ i3 ~/ e( ^& R• Performs LAN tasks as directed by National IT staff. Tasks may include
* S; o# J5 W- m3 r9 J# finstallation of hardware, maintenance of patch cables to standards, and assists
: g; Q3 {8 C0 F4 X8 [6 G) \with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
  ~. Y5 b& M$ k; B$ xdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
- T: M4 d% X; U. s8 d( x' `1 ?, ^7 psoftware tools.
6 q) F1 I: r" ^3 @9 z• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
. S" b. @. V: s( T& ^7 Hsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

) A9 N( x3 Y6 vPRIMARY INTERACTIONS
# i0 L2 j/ Z, \* w6 A) G
Daily interaction with division users, division and head office Information
Services personnel.
" w3 _7 n3 t5 _7 t, ]
: G/ [: z- i/ w" j1 Y, s3 e/ B3 |COMPETENCIES

• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
% @5 X' ^* Z* Z$ W# Q& k• Good interpersonal skills
: I" r. H: ]; \- g4 W2 V• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
+ w. ]# A- V( Y
8 d3 r: m  s: a* y6 {EDUCATION and/or EXPERIENCE
+ L% W! P/ y+ B/ K
• Technical certification, with a minimum of two (2) years technical support
! `/ I  }2 G/ z% @2 y& O/ Jexperience, or any equivalent combination of education, training, or experience.
) r2 B: \9 c! k, T• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
! @. r" W8 V" {$ t; j  p9 @: Gimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
  }- B& Z) _, p( G$ ^+ v• Knowledge of help desk operations, software, databases, and Visual Basic.
( S% {+ k1 v* N1 r  V! A+ B
8 |5 X. k0 u6 Z  D* ~* o0 b5 ]PHYSICAL DEMANDS
- @3 _& `$ p7 v& z( W* ^7 g' S
The physical demands described here are representative of those that must be met
( p& ^. |2 L. W- x. ^% _  J/ _by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
" I6 x9 a; J- q* @) A. l6 C# Nperform the essential functions.
: y) X% `$ o/ b2 e
Work is generally mobile. Requires frequent physical effort lifting personal
* F5 C5 ?6 x9 P5 Gcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

+ s' {* E% P7 ]/ {/ m0 I. H5 RWORK ENVIRONMENT
. H9 G) N+ t: j) h( d: J
! ~* ?% Y3 j9 R! s& DThe work environment characteristics described here are representative of those
4 W7 N- J% S! d8 U3 W# O- gan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
! O. T6 `, f# T% H; s! o4 Y4 @perform the essential functions.