Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
/ o3 x+ Y9 q& B8 x0 Ethe 2008 Report on Business magazine. Based primarily on employee input, the
: l' ^2 T, x9 K7 Z) Psurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

) ~0 x/ L/ X5 t9 VCorporate Express Canada has operations in 23 facilities, 10 distribution
& R) E7 B4 n' R. N3 j/ o3 _, lcenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
+ r# o8 H+ x# p) j8 Q" Kplease visit our website at www.cexp.ca Corporate Express offers a competitive
) S) r" U/ M- G2 Hbase salary with excellent opportunities for career growth.

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PURPOSE

2 y9 G$ X0 Q/ QProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

& H% f% N' G6 M0 |# {' oESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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6 u# W) N' I3 [• Installs computer hardware, software, peripherals, printers, and fax machines
; e# y" |- A8 O+ |for the division staff.
• Provides help desk support services for the division.
4 o, @& v1 i( A0 i• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
( h. p/ B- [4 Q$ c% D• Manages the desktop and asset management lifecycle process to replace and
install PCs.
& N- q) g; d) y" G8 Y: p• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
2 e0 g2 h% Q; K( f5 v• Assists in implementation and maintenance of warehouse systems, as necessary.
4 T6 ^) X- F5 |1 ^0 y4 J, Z• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
3 b& f( B( N1 h/ Pwith component failures.
  ?  {) P/ b: B* F• Performs basic administration of local phone/PBX systems to ensure the
9 c" |. l. C- d* ?1 Hdivision is operational. If division is on IP Telephony, works with headquarters
1 W1 i- b. z% Q0 `0 rVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

4 H& e2 x4 L  l  U( fPRIMARY INTERACTIONS

1 D# x1 J/ A9 _9 x( B; V# m* {. cDaily interaction with division users, division and head office Information
Services personnel.
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0 r8 V" J# t# h; _+ {7 I* ^* _2 X. F; i  `COMPETENCIES
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6 `8 |$ ?. `4 K! P2 {% j! |• Analytical and troubleshooting skills
* X' W# @9 e, n! e& B) v• Team player
+ i" k6 _& O3 S• Good communication skills, both written and oral
• Good interpersonal skills
; ^- p  p* U" B/ s& B. R• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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2 J* a1 E; C5 R, [: mEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
" b; }7 B: A% o* J  d+ _' nexperience, or any equivalent combination of education, training, or experience.
, }& X  k" @- q* ], i' n• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
. [: }) L: Y1 K2 u9 }servers including fax server systems.
" c9 o; r! `2 m- G• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
; l+ F& ^3 T( p5 s. e- D9 r7 Iby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

7 u, B$ e# p" T; _Work is generally mobile. Requires frequent physical effort lifting personal
; b' |% K; P8 Q. ^3 v$ z# Qcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
$ K5 V4 m; b0 e# g, mis needed to carry out everyday activities.

) [5 R3 U- F" }/ D0 P' TWORK ENVIRONMENT

The work environment characteristics described here are representative of those
0 E! m3 y) i9 t8 van employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.