 鲜花( 168)  鸡蛋( 0)
|
Corporate Express Canada was named one of the “50 Best Employers in Canada” in
/ F C% Q6 b d5 s, m) W' ^the 2008 Report on Business magazine. Based primarily on employee input, the
3 v; @2 D& }. [* t4 O8 xsurvey ranks companies based on levels of employee engagement, employee
# ]2 x% R$ a. _3 [satisfaction, executive leadership, workplace culture, and more.
- c, o0 r0 y* O6 P6 a8 E
$ N0 D9 y% c0 _% G5 L( Z d6 A3 ACorporate Express Canada has operations in 23 facilities, 10 distribution4 P1 `5 R6 Y% V3 A7 C- ?1 H
centers and employs over 1,500 people, approximately 400 sales and customer care* K$ ~) W7 {2 W' O
representatives and owns over 110 delivery vehicles. To learn more about us
/ D) b ]+ Q' h5 Q: \please visit our website at www.cexp.ca Corporate Express offers a competitive
2 w. N G3 R, O. F7 abase salary with excellent opportunities for career growth.- ]2 e* U2 d+ ^0 b" }6 ]* ^
6 Y* u# x8 Z/ D
; H/ d) \2 w* nPURPOSE
2 R6 e! V1 [; B* v
# \* c1 ~& J3 uProvides technical support in the division for computer hardware and software.
- K0 e* W! r3 W v f2 cTroubleshoots network problems. Installs and maintains PC hardware and software7 H1 O; d3 ~- c
to allow computer users to access the network.0 _+ u2 D4 e( ]% s8 e0 V8 f
2 L) I" }" O5 O* ?' y% `$ Y6 C
ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may+ [ P6 B) Q! |8 n* d
be assigned.4 y- t8 V( \$ Z
( `2 ?4 D* m) }) O
• Installs computer hardware, software, peripherals, printers, and fax machines# S" q0 \8 s. g' v- { j3 {
for the division staff.
+ y( s4 F# J8 Z6 n% ^• Provides help desk support services for the division.5 ~: X3 M- r7 K- ]$ j! ~8 a
• Serves as Microsoft Office application support by assisting internal users in2 Q; J7 b3 o& s2 V
the use of Microsoft Outlook, Word, Excel and PowerPoint.
8 [# u" P3 S X& F6 O• Manages the desktop and asset management lifecycle process to replace and6 T8 o' j% {+ J# j
install PCs.
9 G) n" W$ M' u4 L2 y% y$ d2 G• Performs administration and maintenance of local site servers.
" X3 y1 W) Y! j) Z• Acts as a point of contact and reports warehouse system issues.4 e9 F+ p# u0 d8 s+ h
• Assists in implementation and maintenance of warehouse systems, as necessary.
( m$ A& U( p8 q• Supports and performs tasks related to company IS policies and procedures.
( y* e0 q# ]7 G# U5 Y• Troubleshoots hardware and software problems, provides software diagnostics& ?! M: l, @1 @6 K* I9 o
and assists the users in resolving the problem.1 w/ C# @. _) q/ X9 y$ v
• Performs LAN tasks as directed by National IT staff. Tasks may include7 R0 ^4 \. c! l" w4 Z! q' W
installation of hardware, maintenance of patch cables to standards, and assists
( Z& m7 d! d/ y& c' Twith component failures." d9 m2 q7 U% @
• Performs basic administration of local phone/PBX systems to ensure the+ J4 U) }# ~& I5 H& h
division is operational. If division is on IP Telephony, works with headquarters9 t$ d" i N; x* w- F' D
Voice/Data Team to support telecommunication solutions.
9 _9 O$ ~8 p/ d( e C, M• Maintains hardware and software inventories using company Asset Management
+ x" z; A" q3 B8 Osoftware tools.1 d" B: w# O. }* u
• Maintains standard naming conventions.
0 i% C# U- l5 |5 x• Coordinates with division management to engage contractors for break/fixes of U& o) @( w. _' C& O* y" M8 i
software/hardware and computers, as necessary.+ f1 |% E Q) ^2 i
• Provides backup support to other IT professionals.
- \+ X! }5 ~% J8 D2 _' J1 Z6 h; `
PRIMARY INTERACTIONS4 a( K$ o! N Y+ k7 K
: p3 V& S: N# [1 e+ M* Y; QDaily interaction with division users, division and head office Information: i; N* m. i5 M# I. {* s1 i
Services personnel.
0 i7 r$ p2 ]. r7 A- y/ B+ ?
f$ e# J& h8 }6 x: tCOMPETENCIES
+ y7 Y* L6 [. V) G/ m2 u" z+ p9 |7 m% n2 F5 X, p/ J* L3 B% H( b4 ]
• Analytical and troubleshooting skills8 i h/ {9 S! c9 L' M+ j
• Team player$ f( Q- O A& |6 @; r
• Good communication skills, both written and oral9 I7 G6 z; d, { A7 \
• Good interpersonal skills" w8 m0 B. q/ Q1 w" {
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
$ n! A; [# ~& M1 U6 C$ j7 n9 D( w• Experience with VPN and Remote Access Dial-Up connections
1 g- @6 c6 D3 o6 @8 t
$ [; M& u) a9 T0 CEDUCATION and/or EXPERIENCE/ K& n$ V4 e- j0 R* r1 {& v
5 e3 |5 ^4 {4 p7 `# D- A
• Technical certification, with a minimum of two (2) years technical support, u% i7 Y6 Q: C9 T' n: M7 i* [
experience, or any equivalent combination of education, training, or experience.+ d1 A8 s: O4 ^4 Z% r: A0 N: t- A
• Demonstrated knowledge of personal computers (desktops, laptops, printers),2 Z( m8 J, l* \9 @+ M M$ ^9 o& ?/ i
Voice/Data, Warehouse Systems, and general knowledge of personal computer
5 _: A2 \ b! o" X! Cimaging processes.6 Q; R; m) h' B- X; K; l
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and+ U5 r5 R# Q6 o- ]; B; f* o
servers including fax server systems.. B/ `1 F1 ~ Y5 ]7 X
• Knowledge of help desk operations, software, databases, and Visual Basic.
( r/ H3 J" d' g; G! M: f9 H
* Y9 k# A& m6 UPHYSICAL DEMANDS
7 B) S1 {/ l, }. q
: j4 c$ Z! K: I& CThe physical demands described here are representative of those that must be met
, o0 {% y# k% S9 t/ @$ Bby an employee to successfully perform the essential functions of this job.
# ~7 L2 l' }+ u! f4 y jReasonable accommodations may be made to enable individuals with disabilities to
0 t5 ^; H9 w6 e2 G# ?perform the essential functions.& ?5 Z6 e* W& i$ T* @" q
0 H1 I% U% W, R& H. D$ ZWork is generally mobile. Requires frequent physical effort lifting personal
. F% f0 g* d" }+ ^; Z4 |- Jcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
3 [, Z3 ~% j, Lis needed to carry out everyday activities.
- n, H. K, g% R3 e/ A. R) y
n2 k0 L1 `3 G* c9 nWORK ENVIRONMENT
) V3 B, S7 X( U# K# ^3 K# H) t0 Q( w7 v) G* h4 n
The work environment characteristics described here are representative of those
; X* n) f! b" A) T4 R$ Jan employee encounters while performing the essential functions of this job.
6 I% s4 I3 _# W9 mReasonable accommodations may be made to enable individuals with disabilities to
$ h+ C+ `: @- {perform the essential functions. |
|