Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
9 z" ?! B3 c" T8 i1 |survey ranks companies based on levels of employee engagement, employee
7 q1 L% B# y$ s. ssatisfaction, executive leadership, workplace culture, and more.

& J+ u5 f" S- v# ~9 tCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
* E% i2 I- d+ D7 d3 n5 \representatives and owns over 110 delivery vehicles. To learn more about us
: {1 h; @: u! j; r0 Lplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE

Provides technical support in the division for computer hardware and software.
; V, W+ Z: Q4 p- i+ ~) A3 }7 ETroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
$ `& g4 F, H* c) }' dbe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
7 M4 _! P- b  E% l• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
* K6 r- o; U' _/ v& m$ O• Manages the desktop and asset management lifecycle process to replace and
2 {  R2 O* |" u$ H  cinstall PCs.
2 S8 c2 b$ o3 H• Performs administration and maintenance of local site servers.
3 m) M- H' q9 B7 e  C• Acts as a point of contact and reports warehouse system issues.
3 j7 D$ K. `! ?( `: q" K• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
7 D3 V3 j+ m1 A* O; |$ [and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
9 j. z3 E0 r; Uwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
% ~9 ?, H( C2 a3 r8 b: i0 O6 Kdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
* `! t5 @: K6 E• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

2 @8 V3 e$ S2 a, p3 Z- l+ oPRIMARY INTERACTIONS

7 e: b. e$ c& u+ }7 @% |Daily interaction with division users, division and head office Information
Services personnel.

' D* s6 m' x4 Z3 l+ P( M; m2 r0 DCOMPETENCIES

  Q; r3 E9 Q9 N• Analytical and troubleshooting skills
• Team player
6 Q# E, Q- p" P% E. F• Good communication skills, both written and oral
1 ]; z# T: h+ P0 C2 `' P• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

3 F# L& A0 V: u! I( Q$ YEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
; j+ n3 h+ ~; r' uexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
+ z# v9 _" z6 q• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS

5 W9 m3 N; f4 ]8 {1 nThe physical demands described here are representative of those that must be met
: D; ^7 \" |' e- ?& f: wby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
5 x# c7 j. ~6 P: C! m3 Zperform the essential functions.

# u# }4 v8 R- w- lWork is generally mobile. Requires frequent physical effort lifting personal
6 U! \% F% ^+ Q4 T& @; Mcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
* l' H' D' L5 p* M% s! t: B- Y7 l. Kis needed to carry out everyday activities.
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WORK ENVIRONMENT

) q/ i1 _5 `( ?. X( GThe work environment characteristics described here are representative of those
9 p7 L' c. J* l# `an employee encounters while performing the essential functions of this job.
: ^  R0 @, K! i. }$ a' OReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.