Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
5 n7 L* |6 R. M0 v4 `: N9 g( Rsurvey ranks companies based on levels of employee engagement, employee
+ s. G$ F, P0 ^5 q$ H% u: nsatisfaction, executive leadership, workplace culture, and more.
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, X) @) y7 d- u- |! MCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
% z- s0 G6 t4 ~% P1 [  R2 a9 c# Q, Irepresentatives and owns over 110 delivery vehicles. To learn more about us
# u5 }3 M: o8 [; D7 C9 M) _2 gplease visit our website at www.cexp.ca Corporate Express offers a competitive
" d" r4 D: p7 I3 F; `3 y+ A) L1 Xbase salary with excellent opportunities for career growth.
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PURPOSE

7 r2 Y1 A2 r; N0 JProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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  ^2 C6 k7 e; d: J" ~) ~ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
8 ]" }, m( {% @be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
) F+ Q, W% E/ S2 U1 S; dfor the division staff.
$ q7 a9 D- L, T9 M9 A• Provides help desk support services for the division.
6 v' J$ a$ z' q- ~• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
% [$ ^8 S! o$ v# ?/ r* f/ ^0 `* _• Acts as a point of contact and reports warehouse system issues.
& X0 Z7 U. L* m. H+ ~' t: d5 ^• Assists in implementation and maintenance of warehouse systems, as necessary.
! \9 z' Y. a" F# G& ~• Supports and performs tasks related to company IS policies and procedures.
2 i& P- z9 D* [% w2 D6 N# c! [: H% h/ |• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
0 M! g5 M7 E  H! k# p• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
& ?, l0 D' \. Y) }, P  K; UVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
( a0 K& J- h. p' T2 f* w. }software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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' E: }- j3 g& o& M7 |! n! |6 LPRIMARY INTERACTIONS

* ~& p' ]4 P4 Y( I1 \Daily interaction with division users, division and head office Information
Services personnel.
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COMPETENCIES

• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
) a7 d7 P  j! c6 g* T% }• Good interpersonal skills
7 h# y- F* w! |3 V' H& b) U- F, C• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
. E+ l/ l- g3 nexperience, or any equivalent combination of education, training, or experience.
5 _, {/ ?/ [. k5 G4 }6 J. k• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
: l1 @* h! K: `. F• Knowledge of help desk operations, software, databases, and Visual Basic.
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9 ~6 J$ L" ]+ zPHYSICAL DEMANDS

/ j2 u9 I) z( Y! `- L# B) ^8 u% wThe physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
3 b- W! N* c; Y! x# |/ \& YReasonable accommodations may be made to enable individuals with disabilities to
, F4 w- a4 K  W6 wperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
: R7 p# n0 }+ F' v; lcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
- g2 j& M* F4 O  C: x/ ]is needed to carry out everyday activities.

WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
7 I. t( f% s) qReasonable accommodations may be made to enable individuals with disabilities to
$ J' p9 c0 w6 Z  uperform the essential functions.