Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
# n/ U& l1 m9 y$ Y0 bthe 2008 Report on Business magazine. Based primarily on employee input, the
" s: K- C. c0 z* y- |% Y$ v2 Wsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
8 K7 b$ ?9 l' B5 ocenters and employs over 1,500 people, approximately 400 sales and customer care
$ }0 q, {8 V2 }( Rrepresentatives and owns over 110 delivery vehicles. To learn more about us
1 O) R# ]. ^: T0 k6 d* ~# L8 m0 p8 Wplease visit our website at www.cexp.ca Corporate Express offers a competitive
) m0 {7 D) \, e' Pbase salary with excellent opportunities for career growth.
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. Y/ |2 O- q! y7 i  v2 _PURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

$ ^3 }" b4 ]8 \8 l! nESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
4 _: d8 A+ j% [7 l4 kbe assigned.

3 Q: ^8 ]& _9 f0 k6 j• Installs computer hardware, software, peripherals, printers, and fax machines
9 b% C0 B! z' ]" x1 v' J2 Efor the division staff.
$ x8 P  e- B1 \3 I  o• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
6 J# e* f  G1 D  k5 ~install PCs.
$ p( O0 p5 m7 B$ p' E• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
3 n. t/ P5 r) A• Assists in implementation and maintenance of warehouse systems, as necessary.
. s, o/ p* Y$ M6 y: z8 [% K• Supports and performs tasks related to company IS policies and procedures.
1 K0 ]. ~$ ?$ Q  z( u; e( z5 L• Troubleshoots hardware and software problems, provides software diagnostics
$ O6 Z9 I3 F& [- I6 Z0 _and assists the users in resolving the problem.
! d" g1 y+ x2 g! l8 ]9 P• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
9 T( c! e9 ?: F+ Pwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
9 A8 e; s# d  z3 O# Rdivision is operational. If division is on IP Telephony, works with headquarters
- d* M, T1 d* x  Q! K0 vVoice/Data Team to support telecommunication solutions.
9 `+ w6 j1 V  d/ S5 ?+ {4 ]& I• Maintains hardware and software inventories using company Asset Management
/ r5 R5 Q. G5 k& o+ O' i6 wsoftware tools.
: v0 u  f' u( ~& D/ H• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
: A, {. O) f. A) x9 Z5 X% Xsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
6 j( m7 Q+ `1 L7 X7 L% OServices personnel.

COMPETENCIES
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• Analytical and troubleshooting skills
+ ?$ i9 a' ]2 F• Team player
- |" d( `6 i4 b5 y+ ^( C/ y+ @5 K9 I• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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  p( o+ r( s% r+ ~2 [3 zEDUCATION and/or EXPERIENCE
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$ A6 g1 Y; m7 }  m5 }2 \• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
3 e, _  O& x+ l• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
: N0 z) r: b8 A# T% cservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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/ t# Z: y, u4 b" }  A7 MPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
' w8 i/ O5 o6 {5 ?Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
5 r3 u4 Q5 g# Tcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
" N  d& z; Z3 Z' \9 @1 Q( Cis needed to carry out everyday activities.
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" W4 R7 |0 d  [( P" uWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
' Q9 G3 o) I* ?6 n& P3 a9 _& hReasonable accommodations may be made to enable individuals with disabilities to
8 n8 N* f8 a/ _( [perform the essential functions.