Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
6 e$ t+ U+ Q+ |0 q) ]' uthe 2008 Report on Business magazine. Based primarily on employee input, the
7 Y$ o& a7 F% c& P4 ysurvey ranks companies based on levels of employee engagement, employee
( K6 p6 N6 b' j- C8 s. N9 e% s- Rsatisfaction, executive leadership, workplace culture, and more.

3 F+ x( D1 _' WCorporate Express Canada has operations in 23 facilities, 10 distribution
. F! \: Y; t0 fcenters and employs over 1,500 people, approximately 400 sales and customer care
+ n# E* G$ ?5 l, s5 Y5 rrepresentatives and owns over 110 delivery vehicles. To learn more about us
2 ]% p. z1 W4 `' Q/ c3 \; s. tplease visit our website at www.cexp.ca Corporate Express offers a competitive
1 R/ ~6 r. u8 U/ zbase salary with excellent opportunities for career growth.

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PURPOSE
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# K" @, T1 S. G2 ^1 ?1 h3 jProvides technical support in the division for computer hardware and software.
" }5 ~9 y/ a; }' q6 @/ \3 NTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
1 A8 M+ O3 H9 E( w/ x• Provides help desk support services for the division.
# Y6 q5 {# K9 j/ A! v• Serves as Microsoft Office application support by assisting internal users in
6 H+ b6 d: M; ]' sthe use of Microsoft Outlook, Word, Excel and PowerPoint.
$ \! h% \9 U+ }& H; V8 e• Manages the desktop and asset management lifecycle process to replace and
) Z' }# N7 i1 p7 i0 A. A# P  _install PCs.
3 Y' H, o* Y$ C0 j• Performs administration and maintenance of local site servers.
9 ?- J6 w7 e2 W3 b& y  c$ U5 _• Acts as a point of contact and reports warehouse system issues.
, J1 S& c  k2 w/ ?4 _  ?& ^• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
9 J5 t" U/ _6 k5 U" H• Troubleshoots hardware and software problems, provides software diagnostics
9 @/ R5 b' ~! M$ @6 S" S: v, \6 x5 yand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
/ e8 z4 s+ w8 \! ?with component failures.
4 R* s; x9 a0 u2 `• Performs basic administration of local phone/PBX systems to ensure the
! ^% r8 X9 r5 B: V$ @/ fdivision is operational. If division is on IP Telephony, works with headquarters
8 m# ]& V4 }& F1 q/ JVoice/Data Team to support telecommunication solutions.
/ x1 n; s& d& @1 R. H• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
/ L) W' I, M3 X' f& kServices personnel.

/ v/ D: t4 X  B6 aCOMPETENCIES
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# q6 R& a& U( i• Analytical and troubleshooting skills
8 z; }) a: Y9 ^5 B% I5 b' h• Team player
6 g4 X% |6 ?; ~  o% c8 Q• Good communication skills, both written and oral
; Y2 I" s; c8 U• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
3 t! y7 Q4 H  k1 H: A+ L% |• Experience with VPN and Remote Access Dial-Up connections

) k% E7 a- Z. BEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
& p* e& R* _# U4 Zexperience, or any equivalent combination of education, training, or experience.
0 x$ C4 h2 W: G0 ^, j8 Y; U" V• Demonstrated knowledge of personal computers (desktops, laptops, printers),
1 B. Z+ S$ e( ^3 @, R5 KVoice/Data, Warehouse Systems, and general knowledge of personal computer
9 ]0 F( t0 F3 a3 n0 ^" ximaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
2 v: A7 j& L9 p7 W3 vservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

' V8 W! j3 t# n- H3 ^( VPHYSICAL DEMANDS

& J! r$ @( u8 [2 B5 HThe physical demands described here are representative of those that must be met
" s1 @7 ~; m( ]( N; w+ F8 `0 [2 Iby an employee to successfully perform the essential functions of this job.
- W% ^. M8 h. `Reasonable accommodations may be made to enable individuals with disabilities to
/ d5 V5 Z7 P! U$ jperform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
$ A( p' R1 R) Q/ L  `is needed to carry out everyday activities.

WORK ENVIRONMENT
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& q7 E0 j% K, c$ Q$ `8 K/ HThe work environment characteristics described here are representative of those
; U2 S8 _) l0 z/ b& V: r* Dan employee encounters while performing the essential functions of this job.
. M4 E( U: H9 I$ ~& |& _+ i+ VReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.