Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
* R9 R9 O* {- h) Y- d0 D& bthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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/ O- _  z9 @1 U$ F# ?Corporate Express Canada has operations in 23 facilities, 10 distribution
& d. J5 ^- w# s+ [centers and employs over 1,500 people, approximately 400 sales and customer care
, g8 W4 w/ l0 f( i8 Irepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
( Q3 B* p! J# j+ jbase salary with excellent opportunities for career growth.

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! A- Q/ M+ O: o- b9 y1 H9 X$ ]PURPOSE

' ]( T. h; [' CProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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2 m- M' V# u, Q: U/ uESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

$ o) w* d7 I, D. I4 P! a& ^. g• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
; c/ E) U; {3 g) n( _; d• Serves as Microsoft Office application support by assisting internal users in
# O$ B: s$ R4 y; q; l( Zthe use of Microsoft Outlook, Word, Excel and PowerPoint.
, {9 n6 ~0 R# H' c2 J, }! _• Manages the desktop and asset management lifecycle process to replace and
install PCs.
( ~: Q9 ^$ G2 \1 \5 |• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
2 v7 k# \, r" ]' D* f2 ?% Yand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
0 I6 o2 a0 P0 B* ?1 G0 B2 }installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
3 N& Y/ X& g& A8 U4 p; r! q• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
, r5 N! T+ `6 [/ R• Maintains hardware and software inventories using company Asset Management
4 z4 ]% A: K2 s% h9 c. e2 w' @software tools.
3 U' H* o( P2 w• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

* q3 u# Y4 `4 g7 FPRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.
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COMPETENCIES

• Analytical and troubleshooting skills
* H! i4 R/ ^# D7 R$ R• Team player
3 K0 V) W; |% u6 W3 D  u6 G• Good communication skills, both written and oral
• Good interpersonal skills
$ {" ?4 z! ]: e6 ^1 G• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
0 v0 w. `. R) U; C• Experience with VPN and Remote Access Dial-Up connections

9 E  K! j$ q# G4 Q) EEDUCATION and/or EXPERIENCE
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2 Y" Q6 w8 _/ I6 ]2 @! I• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
1 c( D* n& o( ^/ V  pVoice/Data, Warehouse Systems, and general knowledge of personal computer
# C3 |- R/ p' rimaging processes.
# C" U) w- S+ F6 o- i• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
, y% P# R: C- qservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
( p) p3 M+ w; ]4 HReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
9 g7 g1 }# N! h- w8 T  `is needed to carry out everyday activities.
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4 e4 Z9 j# R, E; u4 y' EWORK ENVIRONMENT

9 O/ G% C2 M0 P7 L+ U# g$ rThe work environment characteristics described here are representative of those
1 k/ {9 x+ K3 Can employee encounters while performing the essential functions of this job.
  S4 h  O% P$ o' a7 Y7 [2 f  \Reasonable accommodations may be made to enable individuals with disabilities to
) t+ S. G' B) W. V! m2 |perform the essential functions.