Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
: g  r8 R1 I' @0 P* O7 qthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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/ r4 C7 a7 z$ P9 xCorporate Express Canada has operations in 23 facilities, 10 distribution
1 e! F, n: @6 }# e9 I+ Z0 x1 |centers and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
1 f6 d7 J, u2 k6 Q: _1 s; d, oplease visit our website at www.cexp.ca Corporate Express offers a competitive
5 H5 B+ g, Q8 e) [* ?( Fbase salary with excellent opportunities for career growth.


PURPOSE

$ {; x% f5 q1 {: A4 F! tProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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/ p$ {2 L4 d. u, U7 m+ ?0 J6 CESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
* B- t! s& [( f* C" _be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
7 |- p$ g7 I- ufor the division staff.
• Provides help desk support services for the division.
$ a7 w3 Z  ~/ n% t• Serves as Microsoft Office application support by assisting internal users in
) i9 K3 o  L: C( @the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
/ W4 {( E' p0 c9 a• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
) k# d& C/ {" H; g, @• Troubleshoots hardware and software problems, provides software diagnostics
* m1 l  O- ?2 yand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
7 o# w, `+ |. n( I1 o/ N5 o/ oinstallation of hardware, maintenance of patch cables to standards, and assists
+ m/ K7 V3 d. |" swith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
. a% i, l8 O1 y* u+ Ddivision is operational. If division is on IP Telephony, works with headquarters
3 ^& H: c6 ]! a/ x4 \( PVoice/Data Team to support telecommunication solutions.
+ ~4 J7 r# X+ q! s0 u) m• Maintains hardware and software inventories using company Asset Management
- h& y' N* r0 zsoftware tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
' q$ \2 m9 F  R& Vsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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9 T; L9 E! c- J% g" r6 ?0 zPRIMARY INTERACTIONS
2 I4 {; H# Z8 f, c
Daily interaction with division users, division and head office Information
# R; L  s2 x! t- Y+ v3 i/ X  MServices personnel.

COMPETENCIES

• Analytical and troubleshooting skills
• Team player
$ d1 ~! c8 d: o  J• Good communication skills, both written and oral
• Good interpersonal skills
* H4 z7 d- S: ]7 p) r# t: I/ M# u• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
" e8 D7 w$ {6 q7 l: S3 N" Jexperience, or any equivalent combination of education, training, or experience.
2 Y: I) r* O* G8 q+ f• Demonstrated knowledge of personal computers (desktops, laptops, printers),
+ y3 D. ~& M8 l7 FVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
- D9 R2 @, }% X# T/ X: ~• Knowledge of help desk operations, software, databases, and Visual Basic.

& ~# ~0 C' V5 n3 W; A, T! h$ ZPHYSICAL DEMANDS
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6 E2 e' O% y9 |8 s9 X7 EThe physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
8 q/ k$ A; ?  ]- s5 F3 l- @5 cReasonable accommodations may be made to enable individuals with disabilities to
9 X# P1 h$ u7 x. @perform the essential functions.

6 S' w1 [; O0 S0 yWork is generally mobile. Requires frequent physical effort lifting personal
& W* l" U, s* _' J: P7 d2 Lcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

* ^+ M) u3 n5 T2 n9 u* PWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
" X: \9 s% [8 U5 l9 ~/ Han employee encounters while performing the essential functions of this job.
5 c3 f2 m+ t$ X3 W) F8 O0 J+ N/ dReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.