Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
, H1 X. O0 q/ s, S2 i. lsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
/ \+ c7 x- X! ]4 Tcenters and employs over 1,500 people, approximately 400 sales and customer care
* Y0 @( I0 Q: T0 C( U, z* rrepresentatives and owns over 110 delivery vehicles. To learn more about us
# g3 P- K2 J# _* Dplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
# c- a# r2 ?7 Z- q9 T* ~! ?- Dto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

  B( A, [$ a9 }+ N• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
. _3 m  k+ q8 ]( Q• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
( I8 X8 E, n- W• Manages the desktop and asset management lifecycle process to replace and
9 D; F; r8 ^+ f* P( ~install PCs.
• Performs administration and maintenance of local site servers.
! j6 G/ e4 b' G' x. c' ~• Acts as a point of contact and reports warehouse system issues.
8 G1 q0 c1 l, ~/ r! y• Assists in implementation and maintenance of warehouse systems, as necessary.
/ W$ U3 w* F' H- o6 K$ V2 e: j• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
( e1 S0 T. @. a. _/ P9 R, C# `installation of hardware, maintenance of patch cables to standards, and assists
$ m) M" j; a" R9 M/ Swith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
, f6 I) Q$ z4 V% {Voice/Data Team to support telecommunication solutions.
" [" {2 X; j- d& J  U5 r• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
1 d8 F! W6 X7 h• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
' J+ E3 \0 p( S0 p7 g* q  D3 K• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

5 g, P! f+ p8 J; TDaily interaction with division users, division and head office Information
; o* Y! G6 I  s$ {0 d, [Services personnel.
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COMPETENCIES

• Analytical and troubleshooting skills
0 I4 i/ N+ N, c* }5 h2 G• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
/ [8 D' N1 ~( N3 B• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
- O7 c7 n2 _; I( y& s/ t( J• Experience with VPN and Remote Access Dial-Up connections

" P  k) z$ y1 H, ^' |' F$ J4 S: K/ FEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
$ y$ B! t$ \9 i8 {$ m! ]7 ?) g1 }# Uexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
/ c( K4 [6 L4 C& b" X) uimaging processes.
3 ?3 X2 `4 r' ?4 R: q• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
' [6 P$ j0 |% mservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS

3 {& z2 e0 b" C' z/ T5 bThe physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
) `2 I$ q* o, [8 Q1 z8 YReasonable accommodations may be made to enable individuals with disabilities to
) ?# P2 [: c) J6 N) \: bperform the essential functions.
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- H# I9 o, L8 j* g! o) YWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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4 p6 h+ G$ C) [, k( p& uWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
6 {/ x7 Y( t' h4 ?9 k3 AReasonable accommodations may be made to enable individuals with disabilities to
2 `- q* o4 G7 G' W. |: Nperform the essential functions.