Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
- O0 n5 S0 a+ \" U8 K# z5 a4 W. s3 Esurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

" x! }: @. ]7 x9 n- y/ v8 u0 _Corporate Express Canada has operations in 23 facilities, 10 distribution
3 R+ S2 `" Y8 h6 w3 c, ecenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
0 Q9 H; i- n; r# Q& g* yplease visit our website at www.cexp.ca Corporate Express offers a competitive
( F" ?+ q7 \& ~: Q9 Fbase salary with excellent opportunities for career growth.
, A+ m/ X: F  G5 ^& X1 j

8 R: y4 w8 l9 HPURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
* n, A1 W% \- C- `$ ~3 `to allow computer users to access the network.

+ N' @9 b8 x5 u9 MESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
* d7 m  x4 R8 L% Uinstall PCs.
1 h. a! m+ i$ ^/ n• Performs administration and maintenance of local site servers.
4 y7 I& v/ C# L$ w2 r, O• Acts as a point of contact and reports warehouse system issues.
- D( ?6 X3 }9 `$ I5 Q( r$ J• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
% K. W3 e: O+ {; M• Troubleshoots hardware and software problems, provides software diagnostics
$ J# |& J* I9 q( q' Iand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
" x) w/ L) r3 X3 m8 @installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
: R9 {1 x2 n) K9 \& [8 z8 V; p• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
6 p+ X* _. J, E: o# D; q• Maintains hardware and software inventories using company Asset Management
* Z' H' r/ \! C0 @% b! O# @software tools.
• Maintains standard naming conventions.
% W2 ~% i! W3 ^9 l9 H• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
% e7 C( M- O. u. I0 K• Provides backup support to other IT professionals.
& I4 w" e& W% a) ]
- ]. L0 o! H: i1 a$ p1 M8 OPRIMARY INTERACTIONS
1 F- b  z& i  M' l' [4 L
Daily interaction with division users, division and head office Information
# ~" _0 o# W' i9 H' S# j0 C, _& f* TServices personnel.

COMPETENCIES
; i& A, l& V/ M; l' K
, ~( c; h6 D; ~3 ?; V• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
# \* c2 P$ b! x; ^( G# W4 r" U& s• Experience with VPN and Remote Access Dial-Up connections
4 I2 E' k0 h: `  W+ @: t  C
8 i! e) `4 I6 _# BEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
) _0 `0 m" Z( K3 g. ]2 lexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
1 F# v% E: I3 z: b) VVoice/Data, Warehouse Systems, and general knowledge of personal computer
8 i* K; E9 V, K9 s5 \, d0 bimaging processes.
5 _4 a: B" o/ H• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
9 E! r$ e$ f& A7 s; h* @: Nservers including fax server systems.
! g9 Q/ o" @6 ?7 c• Knowledge of help desk operations, software, databases, and Visual Basic.
7 d' N/ j& `* `
" c" q& U& s% ^6 O8 F$ SPHYSICAL DEMANDS

* S4 k# H$ E: E$ DThe physical demands described here are representative of those that must be met
/ `1 ^* n0 s& |by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
9 Z( g% e0 h1 J% S( n" fperform the essential functions.

; D, v; E! D1 i) l. |/ K- @Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
8 L3 F2 ^/ ?, b1 G3 t4 ^is needed to carry out everyday activities.

+ Z3 o' D& r. }8 OWORK ENVIRONMENT
1 U" v8 [) q  Q# |: O3 @: T, C
0 Q1 M. Q7 @) F1 u  N% LThe work environment characteristics described here are representative of those
4 z* u2 f% Q+ v: g1 gan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.