Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
6 J& ]% c/ e2 |2 c+ G+ u1 w+ mthe 2008 Report on Business magazine. Based primarily on employee input, the
0 I* k0 h  v! ?1 N; h" Ssurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
' Z) E( j# X7 C( b' crepresentatives and owns over 110 delivery vehicles. To learn more about us
8 j. L+ ^" B( t0 k  Aplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


PURPOSE

; I. w3 N0 v5 H0 `% p8 ~Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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" K4 K5 _$ ^6 m$ y: c4 P% S1 KESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
+ g$ x/ ^( ~& ?be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
8 O) g8 F, z0 r  ^2 p6 S4 i2 n• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
9 V# D/ z& U" binstall PCs.
- r2 L1 J& {7 a5 S& k8 R& `( q• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
. s, R# a/ z+ U$ J- E1 l7 {• Assists in implementation and maintenance of warehouse systems, as necessary.
* o  H/ U7 i, a+ {• Supports and performs tasks related to company IS policies and procedures.
* X" B5 W( }* K: w8 o" O4 z• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
* L* B( N+ Z) G( g5 J. b• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
. H7 r" x# H0 ^# d( @! Y& N: J• Performs basic administration of local phone/PBX systems to ensure the
4 C  u( G8 |1 rdivision is operational. If division is on IP Telephony, works with headquarters
4 b2 B9 i  O, }# mVoice/Data Team to support telecommunication solutions.
* d5 h, r/ R2 d• Maintains hardware and software inventories using company Asset Management
8 D/ g" W+ e' _software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
3 [2 J' ?/ P7 ?- D5 l; ^8 [- ssoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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9 M; Z5 q2 [' V. U6 cPRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES
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• Analytical and troubleshooting skills
* Z2 E2 x$ \* d% Q) A• Team player
- l* X/ L' k. I( |; v• Good communication skills, both written and oral
; J0 S& h- [8 Y  K3 Z& n0 V4 O• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
' R: b6 b" \1 w' z3 o1 q4 f• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
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+ c6 d7 _8 W3 z: ~& |• Technical certification, with a minimum of two (2) years technical support
$ K' k( Q  }; C+ l$ x2 i- E" Jexperience, or any equivalent combination of education, training, or experience.
5 ?5 B" G: z& X$ W# m• Demonstrated knowledge of personal computers (desktops, laptops, printers),
$ A) i* U$ |6 ]" @Voice/Data, Warehouse Systems, and general knowledge of personal computer
7 L8 F; R; g* E1 c  M0 vimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
3 Q& U( X  k" N$ Y3 m4 }servers including fax server systems.
6 n- K' X; j* \; O4 T! ^• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
# M) [0 P- X* P9 R0 Sby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

6 [/ x9 \  T3 d3 }( w$ FWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
  ^: a2 R' i! p& zis needed to carry out everyday activities.
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WORK ENVIRONMENT

The work environment characteristics described here are representative of those
! K0 n$ s4 q8 N' ?. S1 [5 Ian employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.