Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
, Z& ]6 l( A9 t1 V+ v2 z. Ksurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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( g# r  R# i2 x/ cCorporate Express Canada has operations in 23 facilities, 10 distribution
8 ~5 t+ W6 S' t# g- H  ?centers and employs over 1,500 people, approximately 400 sales and customer care
  {9 a+ e( Z+ M1 W; Q, ~( `representatives and owns over 110 delivery vehicles. To learn more about us
5 K) J# q; F) g9 ]- @1 U& Z1 @please visit our website at www.cexp.ca Corporate Express offers a competitive
# G' i+ h4 ^9 m' U# T( b; Nbase salary with excellent opportunities for career growth.
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( E9 a) v2 J- cPURPOSE

! B$ ~$ e  }+ W0 MProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
7 t! t. U7 F3 l. H  \( x0 Vto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
- G1 L* G0 b8 n: Q% Z, Tbe assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
3 r& o8 g% o. |7 n• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
! D1 Q6 ]0 Q( L; E# othe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
" h9 e9 M! ^9 _. s* W% T4 \, Y/ M: b• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
( ^" _9 _8 H* J7 r" P6 ^1 M7 Zwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
) y" ^  ~4 M8 q) B) N  ?# C9 Udivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
" l) A& U4 C5 x3 ]% R6 j• Maintains hardware and software inventories using company Asset Management
% }9 o1 U5 \2 c/ rsoftware tools.
• Maintains standard naming conventions.
9 V0 p1 U1 |- ^• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.
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COMPETENCIES
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• Analytical and troubleshooting skills
- }/ |, ~+ F3 U6 b7 x& _) {$ g$ O• Team player
! M3 `" [0 b1 g" {• Good communication skills, both written and oral
0 V8 i# p: U* {• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
% U. ^3 a1 }) g7 t. D* `• Experience with VPN and Remote Access Dial-Up connections

  L5 p5 E% M0 U3 M* ^EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
! L/ u2 B% q# Q2 ]0 y( i) {• Demonstrated knowledge of personal computers (desktops, laptops, printers),
1 `* ]& ~3 r, \# |6 EVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
9 c: d: K3 @, i% H• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
& Y5 G1 v) h! [# L4 y& O# _servers including fax server systems.
" Z$ [2 }- ~; s- T9 R4 c• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
6 a+ Q2 ]1 s4 _. N, }by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
; `  i; I/ s4 X# B, \% nperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
" O! S# w) g2 ~8 v9 ecomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
) T7 n" W& r3 U% Z1 g7 l) `is needed to carry out everyday activities.

+ ?6 p  [/ J4 Y: I8 sWORK ENVIRONMENT
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6 G5 I0 c  f" A1 u- qThe work environment characteristics described here are representative of those
" g" ?2 _1 h0 o) man employee encounters while performing the essential functions of this job.
5 Y/ n; h. y3 ]' n- yReasonable accommodations may be made to enable individuals with disabilities to
4 p8 x- G) A4 Rperform the essential functions.