Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
0 l$ b9 J9 B' y; Ythe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
  T0 }2 G, j; D- Isatisfaction, executive leadership, workplace culture, and more.
3 c2 m1 |% @: d7 o3 c3 G0 S2 |2 j
Corporate Express Canada has operations in 23 facilities, 10 distribution
; J  F5 x( x8 }; s* y: ^% bcenters and employs over 1,500 people, approximately 400 sales and customer care
* x3 _' h/ O( [/ m. Z; W/ M, Erepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
3 L1 H6 h9 R7 @# \( i! |( n2 L) Xbase salary with excellent opportunities for career growth.

0 G( z! V5 k. U2 \
PURPOSE

: o4 C, T% g6 x2 e* ?Provides technical support in the division for computer hardware and software.
  `5 r( I. `4 \  u* fTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
$ e: r. C6 R% O1 K' R3 y
ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
8 L  G! q( e- o: P5 P, }3 {6 P& ^: R- obe assigned.
0 H! H2 S- U$ k+ @
! Z# J3 m$ O) `1 U( b• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
# J% q$ k, h% [the use of Microsoft Outlook, Word, Excel and PowerPoint.
" C+ w  W% K* W) \2 O• Manages the desktop and asset management lifecycle process to replace and
install PCs.
0 j- k4 Q* c  N. d, t• Performs administration and maintenance of local site servers.
) Z. `6 V& `( h- m6 ~& m• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
& o$ J! x2 A7 f; M7 X• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
" s# A8 q% }2 x; w/ {& N  ~with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
) |8 J% d$ u; J! N/ rdivision is operational. If division is on IP Telephony, works with headquarters
# Q- F. O+ N) QVoice/Data Team to support telecommunication solutions.
: E1 z! m' u# s1 W$ V• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.

5 p; K) N+ }# b9 J% QCOMPETENCIES
. p: o1 z* S7 i# ?
& X1 x6 v5 k' a$ R, @( q& o• Analytical and troubleshooting skills
• Team player
0 s4 w- j( ~6 U• Good communication skills, both written and oral
• Good interpersonal skills
" m: ?" h2 x2 s2 T• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
% f; d8 \0 w; Q% R9 G% x
EDUCATION and/or EXPERIENCE

3 ~: Y1 B$ m+ d: J. y/ ~8 \! B• Technical certification, with a minimum of two (2) years technical support
! l8 T+ C4 o1 O7 G& e6 H, yexperience, or any equivalent combination of education, training, or experience.
8 I6 Y7 K8 k! C2 j9 H• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
8 W! m8 s, W7 @* kimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
$ P+ Z$ a/ d$ Z! A
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
; w( d: ], N& S0 M% ^- W& Zby an employee to successfully perform the essential functions of this job.
7 S# [& e0 v! ]Reasonable accommodations may be made to enable individuals with disabilities to
: W4 G' o$ H0 |8 P* I' T3 wperform the essential functions.
( C  H" R! z# Z7 H) p
Work is generally mobile. Requires frequent physical effort lifting personal
3 w' j5 f  N8 Z* f+ Ucomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
& {0 T- ?2 C/ Y$ d
2 _- t7 `2 w; ~, m1 N: eWORK ENVIRONMENT
+ B! J. P6 e$ N' _- Y( _
8 E8 c- Z- L( B6 X( ?, b0 X/ t. sThe work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
) |# b4 S+ i+ r; g& HReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.