Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
; B  [. w7 y. e( n1 D) Esurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
! F; u$ C( B4 D) Q) U7 x% F
* \: _! F6 ^8 ?2 eCorporate Express Canada has operations in 23 facilities, 10 distribution
/ l. B7 S' z. B" Pcenters and employs over 1,500 people, approximately 400 sales and customer care
: P; [4 K& ]9 m+ F3 {8 Arepresentatives and owns over 110 delivery vehicles. To learn more about us
+ P" c. g) c' Uplease visit our website at www.cexp.ca Corporate Express offers a competitive
- n7 _4 d( |: R/ [4 ?base salary with excellent opportunities for career growth.
: _7 K/ j/ y) r) J8 A

PURPOSE
+ h* z1 X" _$ c5 U4 a3 o
- _, E5 _/ A: P% rProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
% d( Z( l/ E2 \  F! S  W7 d
! ^5 k- a* b/ t7 m, Q: B' wESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
/ k5 X4 V, Y- o7 bbe assigned.
1 D3 U! A! e5 o/ V2 Y7 l
• Installs computer hardware, software, peripherals, printers, and fax machines
6 `# F, O9 C7 z# `: ~8 bfor the division staff.
• Provides help desk support services for the division.
1 A- J5 @; R8 y4 L$ k6 a/ i" [/ @• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
- ?3 z% I" w: s% S6 f9 p5 T• Performs administration and maintenance of local site servers.
9 S+ b4 S9 V( V9 J0 O• Acts as a point of contact and reports warehouse system issues.
8 z$ q  \) C9 g4 U  J; b" t+ @• Assists in implementation and maintenance of warehouse systems, as necessary.
. @4 t0 q5 L9 |: `# r• Supports and performs tasks related to company IS policies and procedures.
! l6 L/ g4 H  g# g2 ^• Troubleshoots hardware and software problems, provides software diagnostics
1 ?1 }: ]8 V+ \3 L4 j, t" Uand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
# U& S: e3 y0 d4 `$ x' Ewith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
* e: |' A2 c0 m+ Y6 A9 `Voice/Data Team to support telecommunication solutions.
$ O$ @* P: X, ?$ W* c4 A• Maintains hardware and software inventories using company Asset Management
! w8 W7 H. E7 o( \3 Zsoftware tools.
* B$ b% b- v6 P7 i4 X* w" A• Maintains standard naming conventions.
( {# E0 @2 V  a• Coordinates with division management to engage contractors for break/fixes of
1 B2 G, v2 j# a" ?- e2 esoftware/hardware and computers, as necessary.
% s, K3 F! ?6 q" B# i• Provides backup support to other IT professionals.

( A" i9 K# m' K8 y- B; BPRIMARY INTERACTIONS

' H" D& e4 \$ \Daily interaction with division users, division and head office Information
Services personnel.
5 O; n2 B0 G( f2 h
$ q: N) p7 N; u/ X1 m0 WCOMPETENCIES
/ a, H0 Z8 o. Q+ ?
• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
9 k  W% \, l: g$ U, g2 n/ a• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE

/ j$ h; N+ |: ?; [• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
2 W; B- |5 `' d9 ?' ^• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
* Y# w$ _. W  {" ?# K+ m0 Qimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
- p4 g7 ]  B2 `/ Aservers including fax server systems.
8 J2 u' s, G: @- ?3 G( U6 G9 c• Knowledge of help desk operations, software, databases, and Visual Basic.
0 R9 P, c$ s+ K
4 v' |: l1 z' p- @% K" z/ JPHYSICAL DEMANDS
, M1 x# _  M2 i9 c* B' U; K
) M8 t' d: v( z& d( V& o7 ]" y) F, @The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
7 F& I1 k( k5 r& l* t$ O8 nReasonable accommodations may be made to enable individuals with disabilities to
1 A; [" N) l5 O  L3 q* Fperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
- u: Q+ Z* L3 ~8 \  ?2 u4 Sis needed to carry out everyday activities.
4 q6 x7 ^; k. g. r' n  {( |
WORK ENVIRONMENT
. Q) e# q9 r* Z$ {4 d% l/ X+ {
The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
  U0 h9 r* }+ a/ bReasonable accommodations may be made to enable individuals with disabilities to
" q. A& r0 }* H, m/ l9 Sperform the essential functions.