Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
9 C, ]' Z: C- dthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
& k5 w  X, C# Ucenters and employs over 1,500 people, approximately 400 sales and customer care
" P3 E0 V8 j& p/ grepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

" \; @9 M5 R8 UESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

% j, d# Y* x8 {5 n5 e2 a• Installs computer hardware, software, peripherals, printers, and fax machines
( c7 h5 L$ X. tfor the division staff.
  s8 i3 ?) s* [" ]# ]. `• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
" F3 ?3 Y. w" e5 W4 G$ x1 `the use of Microsoft Outlook, Word, Excel and PowerPoint.
( D! [( |+ b& j( s• Manages the desktop and asset management lifecycle process to replace and
install PCs.
, E5 {4 i8 E9 D/ D% D5 B4 x• Performs administration and maintenance of local site servers.
' G5 A# |3 B/ f7 |: }* o! G; y4 O1 I0 P1 ~• Acts as a point of contact and reports warehouse system issues.
6 ]% z+ s. F8 T, k" S• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
% {) J$ a3 E3 y3 e( J) C9 P/ ^) \• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
* G. U, w0 r  i6 J, Kinstallation of hardware, maintenance of patch cables to standards, and assists
/ g) u; a% T& _+ J, V& G8 Uwith component failures.
9 I4 n2 e- s# F+ x• Performs basic administration of local phone/PBX systems to ensure the
$ d$ X9 q9 b% Mdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
- R9 i8 C! S/ a5 M0 ]• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
& O" F+ N; b/ ^( y• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.
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( t* w: H& Y" o" YCOMPETENCIES

• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
) T2 b" y" T7 a( H6 D• Good interpersonal skills
- R1 A. e+ T2 i6 U+ n9 J7 W+ W• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
  s6 S; v) U" h$ b( @/ C0 `• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
$ t. D3 u; w" n& K/ [experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
! l+ N/ w8 l5 i" C* x0 mVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
2 M1 y, v5 R! ^! o& `* _2 m% Rservers including fax server systems.
8 _* \% x3 @% J6 }- k* F• Knowledge of help desk operations, software, databases, and Visual Basic.

3 F$ e4 I1 ~5 L# a* X# X: q" {: s% {PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
) X, `/ [5 ]0 Z6 w2 |. ?* CReasonable accommodations may be made to enable individuals with disabilities to
! J0 K5 Y2 Q) aperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
5 i2 x% |& n  E. mcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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2 N, T$ |% n, i$ i; O% i9 IWORK ENVIRONMENT

The work environment characteristics described here are representative of those
( ?) S, y: F* Dan employee encounters while performing the essential functions of this job.
5 T' b: `* n; W) p" @+ nReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.