Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
( H: h4 I0 p7 Qthe 2008 Report on Business magazine. Based primarily on employee input, the
/ {  `! Q1 Y5 Q/ Isurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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. I% o, S5 ~, _0 l9 B. R& YCorporate Express Canada has operations in 23 facilities, 10 distribution
4 \$ q9 ^5 @& g# d( gcenters and employs over 1,500 people, approximately 400 sales and customer care
/ L) C9 Y5 t; z/ X; ^( _  G" erepresentatives and owns over 110 delivery vehicles. To learn more about us
* ]5 c6 w6 Z* G* `" Tplease visit our website at www.cexp.ca Corporate Express offers a competitive
5 m& e. O' {" Jbase salary with excellent opportunities for career growth.
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PURPOSE

5 I( L9 C2 g7 L7 e- E! JProvides technical support in the division for computer hardware and software.
% b% \. ?2 x3 c3 ~, `' ~8 D: OTroubleshoots network problems. Installs and maintains PC hardware and software
( D) l# x, G" fto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

. k& C! g* U; l! _' N0 ?  M8 k+ R7 k• Installs computer hardware, software, peripherals, printers, and fax machines
4 s% |% X* z8 |. W. ^3 c" W! Dfor the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
/ j7 c7 n# \/ V9 h: O6 G. ]1 o6 d- xinstall PCs.
• Performs administration and maintenance of local site servers.
9 i" Q3 G, E9 I. s$ ^8 l  R/ n• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
; C! A$ s6 X( _1 a• Supports and performs tasks related to company IS policies and procedures.
) \6 i- a' ~; Y# h) k• Troubleshoots hardware and software problems, provides software diagnostics
) q1 S1 w9 V+ F+ Zand assists the users in resolving the problem.
* p5 z3 s7 o6 Z7 L; J# t• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
/ B( @  k0 d5 f" w7 ]: Fwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
5 W4 Y7 I3 Z# t  S1 t( a1 W/ D4 Fdivision is operational. If division is on IP Telephony, works with headquarters
* f" U1 u; ?" m+ w" U1 mVoice/Data Team to support telecommunication solutions.
2 D1 ?8 i; ^5 s0 x5 W• Maintains hardware and software inventories using company Asset Management
9 c$ w2 N7 v% o  ]- Ysoftware tools.
• Maintains standard naming conventions.
. \3 p" V& n: t: a/ d• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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9 d/ B) o4 G$ K5 NDaily interaction with division users, division and head office Information
. m0 O  E4 g- D2 `% j8 Q/ LServices personnel.
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/ m. ^0 a" [7 e6 ^4 L. l- |COMPETENCIES
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2 ]; L4 S8 T+ u/ `  R7 K& ~• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
2 Q' i; l  p% L3 b8 [4 I9 g• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
% ~% z' b: Y# X0 S• Experience with VPN and Remote Access Dial-Up connections
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3 j" E! K) K% b9 p0 h. qEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
: x% j/ q3 R+ {7 J2 ]# E5 {• Demonstrated knowledge of personal computers (desktops, laptops, printers),
: u( z, a. }1 [4 {. l0 E7 QVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
# T) M& e1 Y2 `3 G, P) _  z( l2 a• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
3 I* |+ _! K; K9 n% J  X4 bby an employee to successfully perform the essential functions of this job.
5 Y  Y1 {9 h7 e; C" SReasonable accommodations may be made to enable individuals with disabilities to
( L% l. M9 J# J+ g+ ?perform the essential functions.
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4 K/ n$ Q, O- N0 J& ^8 mWork is generally mobile. Requires frequent physical effort lifting personal
3 K8 p8 v5 _5 [& a5 `' fcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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WORK ENVIRONMENT
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  \8 ]" [, S) y2 KThe work environment characteristics described here are representative of those
$ m& W+ y( X' F6 Y# g+ c5 @an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
- p# R: w* P2 o- U8 _perform the essential functions.