 鲜花( 168)  鸡蛋( 0)
|
Corporate Express Canada was named one of the “50 Best Employers in Canada” in
7 B: P7 [: w7 P7 t1 Zthe 2008 Report on Business magazine. Based primarily on employee input, the* K& {. D2 _$ e/ t
survey ranks companies based on levels of employee engagement, employee
( `% g# k( c2 y- Y( Asatisfaction, executive leadership, workplace culture, and more.2 D0 l, s0 g; }/ K3 r3 f
& n1 j. v5 y. D. T' A
Corporate Express Canada has operations in 23 facilities, 10 distribution/ k. C! O W: a& }' k5 L8 y8 `# d
centers and employs over 1,500 people, approximately 400 sales and customer care
; e0 _/ l: I1 P0 }& L# wrepresentatives and owns over 110 delivery vehicles. To learn more about us
3 V% e* e3 R; s- I4 }1 N Nplease visit our website at www.cexp.ca Corporate Express offers a competitive) _! @ @ l, T. w3 J
base salary with excellent opportunities for career growth.. S; Y2 C3 c% s9 E
- S( ~# q+ E2 z) z
Q/ s. T5 ^* }+ e2 Y3 e: I
PURPOSE
2 ?1 d; U' Q" @$ `3 Y% o% E
1 \* v+ l5 \3 Y k& T) B! O ^Provides technical support in the division for computer hardware and software.9 Y. k( s [- i
Troubleshoots network problems. Installs and maintains PC hardware and software
6 G2 x S" k- G9 m, |9 ^to allow computer users to access the network.# m. D( l- n6 ~& ?" X) @2 {; O/ T. i
4 D( I Z2 A/ F. U5 K6 WESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may0 b$ U% M/ x* q; C
be assigned.( c ]+ }2 l( B, S2 P0 u" Q, y
) R# y; l( Q' t4 Y: n• Installs computer hardware, software, peripherals, printers, and fax machines; H5 x9 n. E# L- f
for the division staff.; W+ k8 o T7 \( V* d
• Provides help desk support services for the division.
0 w, ?( U# r7 {/ r$ C# C• Serves as Microsoft Office application support by assisting internal users in5 \# c4 ^( o- O6 H7 b7 m
the use of Microsoft Outlook, Word, Excel and PowerPoint.- L3 }3 ]/ ?* C: b+ [+ s& A
• Manages the desktop and asset management lifecycle process to replace and0 m& D( R u" g5 @; r3 Q- }' J
install PCs.
2 E* k8 l& z0 V6 A* |0 I• Performs administration and maintenance of local site servers.0 Z1 Y+ E" c5 ?. z
• Acts as a point of contact and reports warehouse system issues.
+ {3 p* B E8 Q: ~4 ^• Assists in implementation and maintenance of warehouse systems, as necessary.1 ~1 }' Y6 R2 u9 V
• Supports and performs tasks related to company IS policies and procedures., H5 z: T; s& [' x! j4 n. e/ _0 a* i
• Troubleshoots hardware and software problems, provides software diagnostics: n- H1 O2 J4 v; s, g
and assists the users in resolving the problem.
" G- U. W( R! r, F- A+ g. H2 w• Performs LAN tasks as directed by National IT staff. Tasks may include2 Z! L1 ~+ R' W. z
installation of hardware, maintenance of patch cables to standards, and assists
7 Y$ ^9 h, g8 E7 ?with component failures.8 v. ?; K1 D: z0 T
• Performs basic administration of local phone/PBX systems to ensure the
& G8 P( a9 K) `" t3 D& G# hdivision is operational. If division is on IP Telephony, works with headquarters2 z' V, {5 I# z/ E- S! ^
Voice/Data Team to support telecommunication solutions.
3 U2 K3 {' C+ x" K8 f• Maintains hardware and software inventories using company Asset Management/ [3 }; \* N% e# f
software tools.
5 I' I+ v- ^4 A• Maintains standard naming conventions.# _) {. D8 q1 R8 Y/ B8 R3 ^
• Coordinates with division management to engage contractors for break/fixes of4 R# f* m0 w% p0 \' b" G
software/hardware and computers, as necessary.* ? K M- C7 J p4 g7 g
• Provides backup support to other IT professionals.
* t: [ b9 l* J3 g# X: }! [7 h: e2 D. c0 ]* W
PRIMARY INTERACTIONS4 ^: ~3 e% x9 x5 R
, Q+ e* E, O( x1 ^; V- ]2 w
Daily interaction with division users, division and head office Information3 R2 q% Q( B* c) Q
Services personnel.
7 w) V4 Q* k W6 p) C f& I# J r
% O& D+ h$ @2 h# p" cCOMPETENCIES# d. g5 f3 \* k
, X4 n5 ]: J8 b( i- B0 w4 T/ X
• Analytical and troubleshooting skills+ l0 a" \# d0 ~3 y$ |$ Q- a- |
• Team player
" A8 \6 ~* z) m% @0 D& O• Good communication skills, both written and oral/ {% L% p! L0 d" F$ I
• Good interpersonal skills
9 T/ l5 ]4 D& R; B, f• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
, k! E, e5 ^6 n8 c• Experience with VPN and Remote Access Dial-Up connections; t; p4 P/ j$ Z2 [) | C
& K" }$ J" x6 E! e2 o
EDUCATION and/or EXPERIENCE
( n4 U. D" |( i# I6 z& W& x( I. J* M9 t2 x
• Technical certification, with a minimum of two (2) years technical support
$ Q4 E: |# e2 ]# \) mexperience, or any equivalent combination of education, training, or experience.0 u. a# Q# }7 t: i9 f
• Demonstrated knowledge of personal computers (desktops, laptops, printers),! @, e& N9 u3 Q4 C0 N+ B
Voice/Data, Warehouse Systems, and general knowledge of personal computer
) z1 b6 i, D; `. s& timaging processes.
. ` W, {6 \- u! }, Y• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
X+ z; V. \" zservers including fax server systems.% C7 B# l5 ]( l. V7 Y
• Knowledge of help desk operations, software, databases, and Visual Basic.
2 h7 |' V& o; i5 l1 M" O9 ~3 E6 z7 Y9 _6 q' y& J; \3 M |$ G
PHYSICAL DEMANDS
X' s3 K) T% T; ]5 k$ @- e- P* m( j" {' L
The physical demands described here are representative of those that must be met
U" V% e2 [4 k2 zby an employee to successfully perform the essential functions of this job.
- q* ~# |7 ]* w( {4 \+ lReasonable accommodations may be made to enable individuals with disabilities to
" x* k/ W9 M6 ~9 \perform the essential functions.9 Y' a# m/ O9 u ~5 Q+ q& X d
0 S5 k$ V0 Z$ l& f* b, _8 D8 O' WWork is generally mobile. Requires frequent physical effort lifting personal
# ] Z* s( L& F$ J9 P, p& r; Wcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
8 q6 J! c9 K7 A$ D& sis needed to carry out everyday activities.1 E$ x% C' d" }8 P$ t
- ~$ r9 q; k2 Y( I0 z! q# c: QWORK ENVIRONMENT
- d( X9 G. b. p; h
# ?$ ]" A) j. C& dThe work environment characteristics described here are representative of those8 ^6 v; N3 I- b% |
an employee encounters while performing the essential functions of this job.& B1 b% p5 v8 L( w6 R, h" g
Reasonable accommodations may be made to enable individuals with disabilities to$ i$ D" V6 N% q+ g$ g' b
perform the essential functions. |
|