Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
% `8 m# o( r7 q" [3 N" z' x5 @the 2008 Report on Business magazine. Based primarily on employee input, the
8 n. ~% Q$ T( D, Ysurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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5 L; Y3 j) ^; ~; aCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
9 z# a. `  ?2 M: _6 Drepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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PURPOSE
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" I) }% H' j6 B: ~9 D( q5 \! s4 L0 SProvides technical support in the division for computer hardware and software.
( [$ a9 {" Z# mTroubleshoots network problems. Installs and maintains PC hardware and software
/ I  W5 A. b+ c5 ito allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
0 q% ?4 z  d" M8 m, rbe assigned.

3 I  m' o4 `1 k( i• Installs computer hardware, software, peripherals, printers, and fax machines
% U. |( R, Q# i) v+ Yfor the division staff.
• Provides help desk support services for the division.
5 O( [' T( o: ^1 l: X* f• Serves as Microsoft Office application support by assisting internal users in
7 k! f& a. N+ l& @- hthe use of Microsoft Outlook, Word, Excel and PowerPoint.
) L# q7 s! v  b4 p6 F  m• Manages the desktop and asset management lifecycle process to replace and
install PCs.
2 `' n" V$ y. N. o5 d* \• Performs administration and maintenance of local site servers.
+ e& N+ C& q% D0 y• Acts as a point of contact and reports warehouse system issues.
5 J5 k/ L2 I) K- W# B8 M• Assists in implementation and maintenance of warehouse systems, as necessary.
! C9 @( e- E( ~• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
. S2 A1 \& Q+ K7 t* o5 o! n7 Minstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
: t9 _% W6 I& Q" ~) f& Ddivision is operational. If division is on IP Telephony, works with headquarters
4 I, H9 ^  {9 Q8 f' aVoice/Data Team to support telecommunication solutions.
' O: f# O' q4 M• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
, L4 m+ o, D9 xsoftware/hardware and computers, as necessary.
1 @! d) k% M* p* q5 T( d, V• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
9 h' K( a, v% X* b8 n' K4 uServices personnel.

COMPETENCIES

• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
: l0 ^0 J8 r+ n, u/ m4 M: Y0 @/ V• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
0 D) E7 {8 n" `6 S• Experience with VPN and Remote Access Dial-Up connections
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8 b' c0 X5 `. y# VEDUCATION and/or EXPERIENCE

! ]8 z( W% L5 U• Technical certification, with a minimum of two (2) years technical support
) G6 s( Z( `1 v8 e/ ?experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
4 q% c* T+ D, m2 v• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
5 E9 I% A8 v) A  }" tReasonable accommodations may be made to enable individuals with disabilities to
. H! Q3 m, ~, l  R' k5 |* \: rperform the essential functions.
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- R3 ^3 B& W# W/ R/ A% N2 OWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
& V" X* a$ k9 W' I5 Vis needed to carry out everyday activities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
1 z5 w9 C- S" |5 ]Reasonable accommodations may be made to enable individuals with disabilities to
- ?& ]% s4 v+ E* E! F7 u+ h  _perform the essential functions.