Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
. N' o: k/ w0 _/ g0 Q) ~the 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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! @8 {+ i% A( _9 ?  |7 r! ICorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
- p( J) e) g2 }& t+ drepresentatives and owns over 110 delivery vehicles. To learn more about us
% @, u' V& X5 R+ w2 K. tplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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8 G1 {& D7 n! E0 S) \  l- UPURPOSE
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2 C& z' f- ?/ AProvides technical support in the division for computer hardware and software.
3 [) p* v3 Y) O' B; ^/ ]8 HTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
' P; {  z8 T2 ]% i+ ufor the division staff.
• Provides help desk support services for the division.
. z! O$ I8 v9 @+ r- X" p• Serves as Microsoft Office application support by assisting internal users in
& s" c0 G( H0 Fthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
+ b; ?# y1 b7 D/ pinstall PCs.
. g  [  D+ ]* J• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
  F6 C4 d* J" r8 a) F3 j- c• Assists in implementation and maintenance of warehouse systems, as necessary.
; y+ S4 U4 z5 }  w• Supports and performs tasks related to company IS policies and procedures.
1 [; Q0 `! x2 ]  |• Troubleshoots hardware and software problems, provides software diagnostics
% [/ J% O4 M% Z( ?and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
" X+ F( B  e1 mwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
9 o5 z- f# n# M! o7 Wdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
& {/ w1 }- o! I# Q! l0 q5 X( l0 u• Maintains hardware and software inventories using company Asset Management
software tools.
8 q: I) y) o) Q• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
5 l) [0 P% l! i) J# b• Provides backup support to other IT professionals.
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: h! l) C% D2 uPRIMARY INTERACTIONS
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2 Z* V4 x9 `( ]6 E4 nDaily interaction with division users, division and head office Information
Services personnel.
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6 E6 t; g& \" UCOMPETENCIES
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• Analytical and troubleshooting skills
• Team player
2 P  J8 B- V: G• Good communication skills, both written and oral
  ^% w: o& @3 Z# O+ ~! T) ]4 u• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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. b& V$ W% b3 W; H) a( R5 u) uEDUCATION and/or EXPERIENCE

0 \2 U3 Y& H) Y9 m) l/ _" q- s5 ?• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
4 T3 j- ?' R3 l' s8 R• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
( F% ?; \3 M& {' ^. W• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
' Y/ E$ L( ?% _4 r  Eservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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1 c, h9 Y3 o! I1 ~PHYSICAL DEMANDS
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/ R  y1 R# I2 }The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
  D1 ?7 a0 T; G3 L+ k1 [$ a- d8 rReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

/ T3 q3 I7 S  c9 c% ]- HWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
# n2 r: G  A8 his needed to carry out everyday activities.
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# K1 P. Z7 N3 u7 Y9 EWORK ENVIRONMENT
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3 ?1 d% A9 K2 o9 {4 \1 @. i$ c' FThe work environment characteristics described here are representative of those
4 Y7 v4 H3 o% f! x( v- Han employee encounters while performing the essential functions of this job.
1 `& M+ A2 B: x6 j- AReasonable accommodations may be made to enable individuals with disabilities to
( M4 G  Y& h0 n& ^, @1 zperform the essential functions.