Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
: s8 ~( `1 ~, {survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

/ F7 \7 c) q; @Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
2 o. g+ D1 D2 n; U$ L& [9 K$ Frepresentatives and owns over 110 delivery vehicles. To learn more about us
1 @. @, {2 b% q' m5 ^$ tplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE

6 T3 W8 O: d8 j( N. D/ y1 |* tProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
7 G( c4 C& T$ @: N$ F# Wbe assigned.

; |/ N  k2 `1 ]( J9 o$ L• Installs computer hardware, software, peripherals, printers, and fax machines
+ Y+ }2 s! t( k6 k  Y! {for the division staff.
• Provides help desk support services for the division.
" U9 p6 h" P) i9 n" z3 d8 g• Serves as Microsoft Office application support by assisting internal users in
  ?6 Z$ p; X$ ^3 \$ P7 I  E  i3 [# W: D1 bthe use of Microsoft Outlook, Word, Excel and PowerPoint.
5 v3 [4 p9 m0 g3 }• Manages the desktop and asset management lifecycle process to replace and
3 @, C: |4 E- Vinstall PCs.
* x7 D9 V' I' Z• Performs administration and maintenance of local site servers.
+ y& Z* A, p* f• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
: s: D5 h) \. ?2 P7 ?! }# Uand assists the users in resolving the problem.
+ w: o& l( ^' C: ?# \; m3 t  X• Performs LAN tasks as directed by National IT staff. Tasks may include
; t( O0 w4 g1 a$ A5 tinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
6 l' S& o5 l/ R, P& S" n8 ]9 G• Performs basic administration of local phone/PBX systems to ensure the
, x0 d  H% M. l1 m' Bdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
9 j$ B5 T5 Q% b* Usoftware tools.
• Maintains standard naming conventions.
/ i9 D# K- w4 ^. f. h6 z# |• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES

( `% y1 W: ^& f) R3 L• Analytical and troubleshooting skills
" [+ m1 b+ g4 L9 H( I• Team player
6 {  ~9 S# R' c2 F4 D" Z) f• Good communication skills, both written and oral
$ t+ D% {) Q. ]• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE

5 P' C" ~" O! p9 q0 Z* A6 d• Technical certification, with a minimum of two (2) years technical support
8 _0 P& n* _3 g4 fexperience, or any equivalent combination of education, training, or experience.
1 _4 N; v: c% ?4 B• Demonstrated knowledge of personal computers (desktops, laptops, printers),
0 v5 K: V9 n7 C5 IVoice/Data, Warehouse Systems, and general knowledge of personal computer
. E6 n+ h0 \0 ~9 J7 \, j  p0 rimaging processes.
+ L" }+ |* l2 j. `4 D  l• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
, _/ y' ~+ ?. |6 _  t, I1 Kservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
. b9 m8 B! x5 G/ q$ U9 gby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
; k- W$ g/ j4 X. O' l) }' J8 U4 [perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

) p0 v/ J  U/ c" }WORK ENVIRONMENT
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! A- @: [: y: N' F5 {/ M& P3 \The work environment characteristics described here are representative of those
' n. o7 a. p. e  b/ j6 ean employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.