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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in$ Q6 I: J- X% d0 `% _  M8 j
the 2008 Report on Business magazine. Based primarily on employee input, the" Y6 _% V7 i2 w* x4 O
survey ranks companies based on levels of employee engagement, employee
( |, }5 A3 j& K  L! esatisfaction, executive leadership, workplace culture, and more.
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- V! Y1 K  W7 xCorporate Express Canada has operations in 23 facilities, 10 distribution' M9 e5 u$ l5 r# R- v/ V$ M6 P
centers and employs over 1,500 people, approximately 400 sales and customer care
( S+ s" _+ w7 ]8 |5 qrepresentatives and owns over 110 delivery vehicles. To learn more about us/ h0 a( H9 H! T# H5 w2 W% g' p
please visit our website at www.cexp.ca Corporate Express offers a competitive
* r4 J2 H) A" e/ H4 M  sbase salary with excellent opportunities for career growth.
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PURPOSE
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Provides technical support in the division for computer hardware and software.
) ~+ m$ _' G5 Y4 f4 D6 TTroubleshoots network problems. Installs and maintains PC hardware and software% g6 I" n- G* r+ u1 g
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
; g$ _. D4 x1 b' c6 qbe assigned.
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0 q  D( L! h, B# D- ~( J• Installs computer hardware, software, peripherals, printers, and fax machines' Q2 p; ?. |3 |% v  a1 l
for the division staff.3 e. k1 R( v1 Q7 J, b0 x
• Provides help desk support services for the division.
0 c" ?1 t* l3 Y, w• Serves as Microsoft Office application support by assisting internal users in
4 W: W% r- U) ^" c$ D- t' Qthe use of Microsoft Outlook, Word, Excel and PowerPoint.
$ [9 l* H0 i# k5 |) b• Manages the desktop and asset management lifecycle process to replace and
( ^" V2 O! |2 X) }2 Zinstall PCs.
6 ~( }) @6 Z9 V& |  T! L• Performs administration and maintenance of local site servers.
8 Y! N. ]& _4 e0 T! `• Acts as a point of contact and reports warehouse system issues.+ ]4 _# K6 i7 n% \/ p
• Assists in implementation and maintenance of warehouse systems, as necessary.* A6 [$ q0 t, O" `7 ?& W
• Supports and performs tasks related to company IS policies and procedures.6 A7 E- d# a9 d5 S. l# b2 A
• Troubleshoots hardware and software problems, provides software diagnostics6 F2 a9 C) r+ R) {( J
and assists the users in resolving the problem.: V: k: O+ n1 O9 t6 N, Z0 m
• Performs LAN tasks as directed by National IT staff. Tasks may include
; U! g6 p) E( i; binstallation of hardware, maintenance of patch cables to standards, and assists# p' S% H; i2 R: p
with component failures.
9 e. H& h) y( k  d4 Q" Q• Performs basic administration of local phone/PBX systems to ensure the! u, `' X/ f' O+ U9 v7 y# D/ X: ^$ }
division is operational. If division is on IP Telephony, works with headquarters& Y! ~; C- l: c
Voice/Data Team to support telecommunication solutions.
" P2 y, i: T: T8 p8 V' u• Maintains hardware and software inventories using company Asset Management
! @; N; \& k( G* z7 Jsoftware tools.
0 K: M& `) V" d( B! Q  u3 Y• Maintains standard naming conventions.
' B2 w, W. a; E% A- S1 u  C• Coordinates with division management to engage contractors for break/fixes of
5 v& ^/ G9 J0 ]6 \' Y  ysoftware/hardware and computers, as necessary.
- G& o2 g7 O- L; ]! C• Provides backup support to other IT professionals.
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$ T' S0 y/ N& T6 C( r9 y. H' NPRIMARY INTERACTIONS! `9 l- r0 x- W6 w: y( J

7 f5 F  K: p1 R" r4 G, ADaily interaction with division users, division and head office Information
2 G5 F! S8 }2 `Services personnel.
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COMPETENCIES
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8 o) ]; e8 z) J9 o7 q• Analytical and troubleshooting skills4 o" ]- t' D9 y
• Team player' e: Q* q& S* P/ N& f' S( k
• Good communication skills, both written and oral5 d- W3 }9 @7 \
• Good interpersonal skills+ }. f+ L9 ~: c: }8 |
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
, v- z; K( @/ ^* b& k) T4 G• Experience with VPN and Remote Access Dial-Up connections
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* t4 ^* N# ?/ w0 N) L7 GEDUCATION and/or EXPERIENCE/ h4 j$ O( o7 b( K6 H1 l) C
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• Technical certification, with a minimum of two (2) years technical support) J. K6 ^# B5 z: g9 q4 U, d* I
experience, or any equivalent combination of education, training, or experience.8 o8 G) P1 I, v" u8 f5 X. {
• Demonstrated knowledge of personal computers (desktops, laptops, printers),$ @/ J! D+ @$ o0 d
Voice/Data, Warehouse Systems, and general knowledge of personal computer
7 D; t: w$ P: g; d9 m. q  dimaging processes.
( a! f+ }4 I+ v• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
+ c. `  T( i' z! l6 |: `/ |) Zservers including fax server systems.& x0 b: C# j& l: t& R3 B
• Knowledge of help desk operations, software, databases, and Visual Basic.
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6 A) S6 t7 b* q1 ^" I2 w' DPHYSICAL DEMANDS! l# A, a2 d/ `

& T4 C+ q' o$ ?3 j1 ^The physical demands described here are representative of those that must be met+ D+ l/ Z. |8 R. A& N4 V' w: d/ [
by an employee to successfully perform the essential functions of this job.
& Z2 a3 }$ Y1 B: g8 rReasonable accommodations may be made to enable individuals with disabilities to$ N) \; u7 I4 W  p3 J
perform the essential functions.7 k* C5 G0 E, C; U/ G  V% C2 w
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Work is generally mobile. Requires frequent physical effort lifting personal0 v4 y& l( G: y* U) Z+ Y) Z- J
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
5 J5 P- @4 H0 U. k( W) j2 Dis needed to carry out everyday activities.
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) I& u* Q3 A, q% }* q; tWORK ENVIRONMENT5 ?: R& Q  O6 {
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The work environment characteristics described here are representative of those; X' T9 @- m9 f# H& n1 h9 i$ }8 R9 P5 g
an employee encounters while performing the essential functions of this job.& Y7 w1 Y, `! }- f9 M
Reasonable accommodations may be made to enable individuals with disabilities to3 f0 S1 v$ G, t2 n  g7 Q
perform the essential functions.
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