Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
( Y8 R8 j4 O" l+ \the 2008 Report on Business magazine. Based primarily on employee input, the
1 u" Y9 U& m/ o% d! Z" ]; Gsurvey ranks companies based on levels of employee engagement, employee
% j6 j3 f) e$ U9 {& lsatisfaction, executive leadership, workplace culture, and more.

. s( Q+ u  E0 JCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
9 v$ w" t) I3 `4 P$ E3 d& B: ?representatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
3 h, c. \# ^- T) v; g; Y* ybase salary with excellent opportunities for career growth.

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PURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
. o7 n$ f3 t: Hbe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
9 z$ i- Q$ Y4 ~6 L0 gfor the division staff.
• Provides help desk support services for the division.
% W" O) f% j3 A7 a! S• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
* W& K: D, T' H+ E• Manages the desktop and asset management lifecycle process to replace and
$ R7 P8 F# ^' C8 ~$ z! Minstall PCs.
• Performs administration and maintenance of local site servers.
- d: d3 w9 Y7 v( q6 D6 y• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
: i! B% `+ Q! K& H; N• Supports and performs tasks related to company IS policies and procedures.
  }4 I% H8 d) l# h, `• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
3 o7 q1 e. t2 S, ~• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
# o4 x+ `" ~- m% x7 Xwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
" g& ^4 K% B7 ~% t& x6 \Voice/Data Team to support telecommunication solutions.
  [+ a0 p3 x9 W% m. B• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
6 x) R+ H6 m# h1 S  p/ L. P• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
4 r& j3 T* ~- E8 N6 p0 i, Y8 J• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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- g  N! }8 _/ ?5 V1 pDaily interaction with division users, division and head office Information
: S9 {, O/ E+ l: _5 AServices personnel.
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COMPETENCIES
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; d# z  a* ^, q9 E1 D- l• Analytical and troubleshooting skills
• Team player
% w  Y! j2 \. u/ M• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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: u2 K& q& t' y' ?$ sEDUCATION and/or EXPERIENCE
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5 t. m' ~- k: I6 c• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
3 k  `9 S/ c: }" Y3 I" u& ^imaging processes.
5 e$ I" h9 c/ n3 A4 |+ W• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

' W5 v, [  D/ h3 U( y4 _/ h, xThe physical demands described here are representative of those that must be met
3 Y; O8 t  }3 Y5 g( x# A: v1 Sby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
+ p! h4 b7 {' T3 t7 \$ Kperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
: |3 d# G8 R, His needed to carry out everyday activities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those
6 M% _. ]' L* K: P% A% D0 a  ~an employee encounters while performing the essential functions of this job.
8 T2 u1 J- G1 c' `Reasonable accommodations may be made to enable individuals with disabilities to
. K( `" `6 j5 o2 V* S3 n3 ^- _perform the essential functions.