Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
" |) |1 ]& _0 f$ E! psurvey ranks companies based on levels of employee engagement, employee
1 k3 Y: Q  Q# C7 rsatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
1 c8 U* y6 |2 d0 m* Irepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
/ N! M) T3 o! p4 A) R- x% X0 vbase salary with excellent opportunities for career growth.
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* e: ?; v; y! Q/ n) _7 X( ?$ I3 YPURPOSE

Provides technical support in the division for computer hardware and software.
& N& w/ [  m) W; ZTroubleshoots network problems. Installs and maintains PC hardware and software
/ I9 M- F2 s) W3 Vto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
3 ]* z$ C" T$ I& Dbe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
0 ]8 b' r! ?8 L5 e• Serves as Microsoft Office application support by assisting internal users in
3 h% t% ~, B* j: E7 Hthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
% p2 i7 G3 K' M1 }" |' Jinstall PCs.
- o# v/ l' {  V  Q3 x- j• Performs administration and maintenance of local site servers.
7 J: p5 L+ f& e" v: _• Acts as a point of contact and reports warehouse system issues.
% W9 z+ l/ ]! W7 g6 B( @. n+ d• Assists in implementation and maintenance of warehouse systems, as necessary.
# [: r2 ^9 \- _- `% l• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
- S' `5 ~& ?% K: k  cand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
  S6 J# |/ @, B; ]" gwith component failures.
8 q2 w3 H; A! g6 L0 j• Performs basic administration of local phone/PBX systems to ensure the
6 @4 [! }, S: ?2 h; s% D; xdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
9 M5 b- O, V( N+ r• Maintains hardware and software inventories using company Asset Management
# N+ c, L! Y, {( nsoftware tools.
* b- J  c' b0 `• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
+ B) G* b, E* X" C+ @• Provides backup support to other IT professionals.

8 ?% H1 g/ Y/ f7 vPRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.

( r0 A0 L2 q2 v8 i- d+ b3 oCOMPETENCIES
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/ K! ~- t9 N$ T% Q( p• Analytical and troubleshooting skills
5 G) u/ t, g' y8 o1 T5 W5 y5 s1 O1 z• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
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  Z% b7 G( M4 g; E/ j' o• Technical certification, with a minimum of two (2) years technical support
9 C# t+ H6 Q6 E5 s" e9 bexperience, or any equivalent combination of education, training, or experience.
# K! J/ s/ [! R+ o• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
7 Q! u7 v7 W& W3 e& ^) @; Pservers including fax server systems.
  Z" I. Q& E) e& q( y: Y• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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. U9 ~4 w1 L+ u- p8 y$ SThe physical demands described here are representative of those that must be met
+ B' k6 ]* c- A* zby an employee to successfully perform the essential functions of this job.
( d; G$ o* y0 J) G; i+ E3 I; JReasonable accommodations may be made to enable individuals with disabilities to
. I3 u. @5 t# {4 f1 nperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
9 P$ `* H+ u( ris needed to carry out everyday activities.

WORK ENVIRONMENT

: a4 d' f3 U6 ^2 xThe work environment characteristics described here are representative of those
3 u0 |9 D4 o( R3 s! San employee encounters while performing the essential functions of this job.
- M& t# J; d# T5 eReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.