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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in
4 z2 V) W. m. athe 2008 Report on Business magazine. Based primarily on employee input, the
( a- M# L( J9 B6 b. Usurvey ranks companies based on levels of employee engagement, employee  @# j) e. D8 J2 k& g8 K
satisfaction, executive leadership, workplace culture, and more.5 N+ i' z# S: J+ s: v8 A' `

4 r# M: I( ]6 v. F+ P5 yCorporate Express Canada has operations in 23 facilities, 10 distribution* \" k( Y; V4 b
centers and employs over 1,500 people, approximately 400 sales and customer care
! X; \/ a1 `: i1 Qrepresentatives and owns over 110 delivery vehicles. To learn more about us
* x7 k8 S8 E7 I2 R5 y) Uplease visit our website at www.cexp.ca Corporate Express offers a competitive8 B9 E$ v' ^: H
base salary with excellent opportunities for career growth.# S2 e. L( A  l

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PURPOSE, D( v" ]! b8 `3 g0 _# l
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Provides technical support in the division for computer hardware and software.
; x- F4 U' H* b9 f/ O+ qTroubleshoots network problems. Installs and maintains PC hardware and software
. y9 D! A, v: G! {7 sto allow computer users to access the network., `, D/ ^1 y+ [: e  {3 T2 E
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may  Y8 t9 a& Z8 ^9 W3 q
be assigned.. w! ~& Z. F7 R" w  G& X/ d

1 s# x1 h' O# n2 {• Installs computer hardware, software, peripherals, printers, and fax machines
' Z: R+ e1 |3 i! d- h  vfor the division staff." V" k; l; v9 _  y7 D4 K# x: q
• Provides help desk support services for the division.& g& r  p  G: G# H( {: O
• Serves as Microsoft Office application support by assisting internal users in: |1 B! \( g* N- ?& y" M% M& b
the use of Microsoft Outlook, Word, Excel and PowerPoint.
+ H" [  \8 Q9 o• Manages the desktop and asset management lifecycle process to replace and/ ?; U4 k' ~( w) \6 {8 E& l" F
install PCs.
  J  N# r4 R: [$ P' H• Performs administration and maintenance of local site servers.
' Q) W  \7 L" b; O+ v• Acts as a point of contact and reports warehouse system issues.
% U. N# X1 L# z+ }, `• Assists in implementation and maintenance of warehouse systems, as necessary.
6 }% g' |& S0 L" W• Supports and performs tasks related to company IS policies and procedures.* U( Y1 S; ^3 _/ ^- }% W9 [" L
• Troubleshoots hardware and software problems, provides software diagnostics, L' d/ h) K# f8 N; X
and assists the users in resolving the problem.6 Q$ o. Y7 I% L$ I( O+ R
• Performs LAN tasks as directed by National IT staff. Tasks may include# Y7 S6 p# X9 E( d8 P
installation of hardware, maintenance of patch cables to standards, and assists- T, m5 t5 v3 k0 {) s; v) a
with component failures.
2 B* |9 R3 |/ v• Performs basic administration of local phone/PBX systems to ensure the# r# A9 O) [! m4 O7 ~9 ?9 P
division is operational. If division is on IP Telephony, works with headquarters
  g. m% i8 Z! L! HVoice/Data Team to support telecommunication solutions.( V) h( K! H/ B  E* o* S6 T% y
• Maintains hardware and software inventories using company Asset Management
* X$ s9 Y2 @- L7 V- fsoftware tools.
& R! w9 n2 g$ s% z3 M0 [' S4 C• Maintains standard naming conventions.' I4 ]2 P$ W7 L5 _% d+ R7 x0 k
• Coordinates with division management to engage contractors for break/fixes of. X: |3 b8 F% A4 J- A# |
software/hardware and computers, as necessary.
2 H, k9 G0 h/ q• Provides backup support to other IT professionals.9 K% B% z5 f) h- }& [2 N& Q

5 a! P; i/ ~; N9 k/ \# ZPRIMARY INTERACTIONS
; U& {# V1 u- a/ s+ A) q0 B1 [- Q- e/ [2 U; O  t
Daily interaction with division users, division and head office Information" L4 {4 c( G+ {5 d  A  h! v: |
Services personnel.
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4 x) g! [% r+ B& N, S+ CCOMPETENCIES# ?1 R' w) D" x
5 r; }  f" u, f+ g# g3 @- H
• Analytical and troubleshooting skills+ D' t) f9 e0 P* ~; M
• Team player
4 s. a, \- b9 d+ H$ ?0 @• Good communication skills, both written and oral
. D8 o- g# E* M+ r$ L• Good interpersonal skills
; j: n! x8 m4 b) _• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)4 E: f) I& r# ?5 r4 ?
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE  T& ?; K8 s0 `$ d4 C/ V

4 s* d" K$ ~. ^" p9 \- V( @, T8 N( M8 D2 i• Technical certification, with a minimum of two (2) years technical support# n' ?2 x* H) K* P
experience, or any equivalent combination of education, training, or experience.
: w3 S( \4 `  H0 r• Demonstrated knowledge of personal computers (desktops, laptops, printers),/ u; w' g) L; n) w
Voice/Data, Warehouse Systems, and general knowledge of personal computer5 u; f- b0 t. ^3 K/ W2 B  r" W
imaging processes.
6 b- ]8 a4 W) G, ?• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
1 g1 @  Z2 \8 ?servers including fax server systems.
# N% l7 G! _0 j& o: I• Knowledge of help desk operations, software, databases, and Visual Basic.
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! A, L: G3 f0 X! A2 R2 _PHYSICAL DEMANDS/ V4 K. C1 h) i  m

4 M* I1 w; e/ r8 vThe physical demands described here are representative of those that must be met
0 k  v- X, ~  R( m: k" d( p+ E1 Kby an employee to successfully perform the essential functions of this job.
0 q+ A- E7 j6 hReasonable accommodations may be made to enable individuals with disabilities to
( W( r6 K$ ?  {$ B+ Jperform the essential functions.
# J& z1 x4 H/ E" o& l- T: X1 T/ M: F1 I" D
Work is generally mobile. Requires frequent physical effort lifting personal) {) C6 y0 h6 E% r: |  a
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
( ?' N9 w# u& A( m5 X+ Jis needed to carry out everyday activities.3 a& `4 [- r. l
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WORK ENVIRONMENT) j3 s- Q- O- e  z3 G  h
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The work environment characteristics described here are representative of those7 T2 D, e' K# e+ h1 n
an employee encounters while performing the essential functions of this job.% @8 J% v  N+ E4 k! H
Reasonable accommodations may be made to enable individuals with disabilities to
: N/ Z3 c% x# ]* s  Aperform the essential functions.
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