Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
: L, W0 y* p4 ]! usurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
8 I! s3 X$ d6 d" _$ p1 b% e- qcenters and employs over 1,500 people, approximately 400 sales and customer care
4 J8 q' T$ B3 r2 Hrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
: x' C6 V; C- i& S; q$ m- Sbase salary with excellent opportunities for career growth.


PURPOSE
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: _' U+ o1 M7 T8 j5 o, H& s' N6 c5 l* rProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

" }! h: B2 \( o1 m0 i9 g! B9 b" z• Installs computer hardware, software, peripherals, printers, and fax machines
) S$ [, J" h1 Z2 j. \. l" mfor the division staff.
' v5 d8 R- l* H7 o. p• Provides help desk support services for the division.
( \2 _/ H  e$ {1 W7 Z( K' ]• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
$ p$ l+ G) I3 y2 m4 |5 D- {install PCs.
. U( V6 }* _4 A* X7 e) `# U& \. F• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
1 _, y8 ?0 A" k• Assists in implementation and maintenance of warehouse systems, as necessary.
9 X; e( ~' n3 l: r- C• Supports and performs tasks related to company IS policies and procedures.
- S6 N) i1 s4 H  c/ v• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
# A- w/ ?7 o1 d3 q" y' ?# _installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
& b" M' q- A+ ~$ h• Performs basic administration of local phone/PBX systems to ensure the
, M0 ~9 \9 P; a. P) X) [division is operational. If division is on IP Telephony, works with headquarters
& e- S2 m3 I* }8 PVoice/Data Team to support telecommunication solutions.
) d  C2 J- s, ]- e( r/ N1 ?+ _• Maintains hardware and software inventories using company Asset Management
6 w3 M4 K0 P1 l4 ?* ]: xsoftware tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
3 K/ W0 h0 N! k: U2 u• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES
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9 A  f- d4 R$ ^9 y/ ?! [• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
) }) B3 D/ J# n$ p• Good interpersonal skills
9 }* T2 _& X; s% f4 o! w• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
+ j7 p# f& N0 O" BVoice/Data, Warehouse Systems, and general knowledge of personal computer
: h( F0 E' k2 A1 o; a* eimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
, D  F& Y* l3 k# E7 V  |• Knowledge of help desk operations, software, databases, and Visual Basic.

% p) S1 _1 g% l- V" X: MPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
, q; e( g' T, t; ZReasonable accommodations may be made to enable individuals with disabilities to
+ W2 t" V; i( X8 R9 x9 Wperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
8 g* o8 O6 @2 w6 _) m8 bcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
% ?7 c- r1 D" ?6 ois needed to carry out everyday activities.
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WORK ENVIRONMENT

3 q# d. G+ a& ^2 }The work environment characteristics described here are representative of those
# E! `9 I0 c; ?an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.