Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
* C9 j$ {* H1 \8 r& t- ^9 c. dthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
1 P0 F/ h$ D; H" L% b/ Qsatisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
; _' c2 W* `( R5 qrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
# d$ @& d" T" Q" L" S- K0 i3 R& Wbase salary with excellent opportunities for career growth.


PURPOSE
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1 Z, n6 K: R4 ~( x2 ?$ o) U, L  TProvides technical support in the division for computer hardware and software.
  L( y% h2 O8 l6 d6 J! qTroubleshoots network problems. Installs and maintains PC hardware and software
+ j$ G8 u8 V, q$ ~1 ]6 n- F, bto allow computer users to access the network.
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. h, h- A2 ^0 q3 H  u7 _ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
2 B& }# t8 V" J7 n8 T• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
6 C) D( b  Z  ?1 s% m3 _• Performs administration and maintenance of local site servers.
+ L. \' {, k6 `8 v; F" M$ @* s• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
: ?* |1 _- P$ C" {  ]4 @% n• Supports and performs tasks related to company IS policies and procedures.
6 S( G  V" c7 d' |6 o+ D0 S• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
* E2 I7 W$ t7 L9 I• Performs LAN tasks as directed by National IT staff. Tasks may include
* g6 Y2 U" q7 `installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
, K) x% e. c* d* y$ x• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
% T- y/ H/ ?/ V' Ysoftware tools.
• Maintains standard naming conventions.
( d+ t$ d8 [+ w• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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) k1 A% y% T1 z2 A  MPRIMARY INTERACTIONS
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5 I8 R( x6 j% H) u4 ]# hDaily interaction with division users, division and head office Information
+ r4 {5 p: \. {* z' j" n6 uServices personnel.
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COMPETENCIES
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, y4 _% O; _5 }  M- ~' L4 G• Analytical and troubleshooting skills
: q8 u6 E7 B4 {% _! j3 D9 S2 }• Team player
6 ^, j+ d3 I, [+ O• Good communication skills, both written and oral
) n' l$ @2 A  ^/ `/ w9 s! L8 [• Good interpersonal skills
2 [. f$ C. I9 c" C. w1 }0 B; E• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
1 E, }% y# I- a0 Y  h7 P" M  N• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE

3 n% e, ]. q- J+ p; j' x8 ~• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
: ]; ^( p- T* Y) }( _& T: e• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
3 }8 _- D3 n- O' n3 C8 N; o• Knowledge of help desk operations, software, databases, and Visual Basic.

0 h8 W) o1 J" r8 ?, [: d/ lPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
- v. n- A: j( X# c  y& u8 Bby an employee to successfully perform the essential functions of this job.
4 {4 F) E* }4 N" F1 IReasonable accommodations may be made to enable individuals with disabilities to
' s0 A. d8 J) ^2 Nperform the essential functions.

* l5 u+ g7 ~8 K: x; V  VWork is generally mobile. Requires frequent physical effort lifting personal
) J& S. K. A% A5 k% k6 ~: x- Zcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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: i3 m+ N+ r3 u; E% e! v) CWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
5 `1 h9 T; Z& EReasonable accommodations may be made to enable individuals with disabilities to
# S# U8 k+ m( R4 K/ q0 w8 Lperform the essential functions.