Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
8 A7 ~3 C8 [9 |/ x1 j" vthe 2008 Report on Business magazine. Based primarily on employee input, the
1 z, m4 s$ K# Osurvey ranks companies based on levels of employee engagement, employee
! N" k# K1 D$ H# j) {4 Jsatisfaction, executive leadership, workplace culture, and more.

5 Q) [" j# Z* W5 v( C( o% ECorporate Express Canada has operations in 23 facilities, 10 distribution
" v5 e* R. d( A( Kcenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
0 I, K  _% W% L" @please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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7 }6 A! J7 ?) U$ {: ~5 |PURPOSE

1 G! i& y9 ?' P, z$ l  MProvides technical support in the division for computer hardware and software.
" ?3 l1 }- u3 Y' [4 v5 fTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
# v2 q9 O; h8 n. L1 v, Q# M• Manages the desktop and asset management lifecycle process to replace and
+ ]0 W+ `& b7 D! i9 Jinstall PCs.
7 p5 H: j* ^8 u" ~/ d! F" x; L7 [• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
! ^7 Z! b& w; }; z1 r- H4 h• Performs LAN tasks as directed by National IT staff. Tasks may include
# ~; |% x/ |5 w7 d0 p* R* L% ?installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
! y& j# H8 J: S8 j& X" s& `* n/ Q• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
+ J) C  o- m" G- z$ p$ ?5 `, U0 Z• Maintains hardware and software inventories using company Asset Management
) \. x! j# l, K* J! Q2 Ksoftware tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
1 F6 ]* o2 z" j; _% L0 Usoftware/hardware and computers, as necessary.
4 ?7 K! l& r/ [6 F• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.
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4 U, R- ?- m% A3 UCOMPETENCIES
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• Analytical and troubleshooting skills
• Team player
6 o2 M9 n3 A( H1 z: f/ {& r• Good communication skills, both written and oral
, j" Y$ b2 {5 I3 J1 l$ e1 f• Good interpersonal skills
; Y% s3 ?* [( K• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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1 t1 d1 E1 Y4 aEDUCATION and/or EXPERIENCE
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6 F: i& I. G1 j. s, @' g• Technical certification, with a minimum of two (2) years technical support
0 }  l( p1 a1 Rexperience, or any equivalent combination of education, training, or experience.
: I+ m# W; V  M* M• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
; u" I+ O. T2 w* i, _: i' gimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
1 |/ A4 N# o" b: _) [5 ^servers including fax server systems.
. @, g7 u, H# Y1 z+ s• Knowledge of help desk operations, software, databases, and Visual Basic.

% K- _$ s7 M8 S+ c' E. HPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
$ j0 Y" t& T8 J  ~  s- O* Q  c) D! K/ hReasonable accommodations may be made to enable individuals with disabilities to
. u4 ~" p7 @. l1 N9 mperform the essential functions.

' x& J8 t- f  z/ l3 D; O4 o( OWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
: r" H7 \6 B, K2 s4 y' h3 ]Reasonable accommodations may be made to enable individuals with disabilities to
6 a" T# U% k: v1 b4 }8 Z" J6 sperform the essential functions.