Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
9 |, r; m* b. w7 s% g5 |the 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
; S) R# |0 {8 usatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
+ m3 g% {& V0 `, ^$ J$ D: Ncenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
, A% w9 y1 g& U1 S  ?please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


; P9 F* u: Q. p. k7 e7 Z4 K8 dPURPOSE

% w! X7 E% \( M; T6 xProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
" F2 N3 Z* d! P) k: X3 yto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
& f% p$ V, m+ tbe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
  A; g2 V% W# m' e* s" a4 n. c! O• Manages the desktop and asset management lifecycle process to replace and
- a( F7 D$ q- ]2 O% yinstall PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
" I: C9 l, D  pand assists the users in resolving the problem.
+ e' ]1 C  G- {• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
2 y. [  d, {& E0 C- K  h• Performs basic administration of local phone/PBX systems to ensure the
+ }9 Z6 E+ y0 Y& hdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
* A! h$ A7 [+ E% ?( h9 a& _software tools.
2 S& S2 m8 M1 B) e1 G• Maintains standard naming conventions.
1 f7 J/ ^9 L; Q• Coordinates with division management to engage contractors for break/fixes of
% u8 ~& q; U! q8 T2 jsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

0 T6 H. J6 h6 ]; IPRIMARY INTERACTIONS

7 m1 X2 L/ P# [: J1 y* L. SDaily interaction with division users, division and head office Information
; m9 w' g' L( r* \/ ]' YServices personnel.

; ^3 f  i3 a- iCOMPETENCIES

• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

1 [( i' H  p1 E6 EEDUCATION and/or EXPERIENCE
% r, @9 d" Q( L2 a
3 M% @5 ]# S! u7 R• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
4 C5 s. a" J( \. z! k6 U& m  [• Demonstrated knowledge of personal computers (desktops, laptops, printers),
" G' @' Q; \/ Q% q' d* ZVoice/Data, Warehouse Systems, and general knowledge of personal computer
! c& X  ^7 c* G& J/ n2 }imaging processes.
! K( x9 j1 {1 y/ f$ C• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
7 D4 T' N3 J1 k" ?, w$ W
PHYSICAL DEMANDS
# ^/ ~/ [" o# M5 s4 f- O
' U5 W2 [- _. @7 `. tThe physical demands described here are representative of those that must be met
! m1 O# {! r) B( Q- s- R$ K' rby an employee to successfully perform the essential functions of this job.
# o3 c9 d/ X) L$ r0 w8 PReasonable accommodations may be made to enable individuals with disabilities to
$ O! S! Q% R5 Wperform the essential functions.

  `0 X# M- ]. ?' {Work is generally mobile. Requires frequent physical effort lifting personal
, e) o& B& f0 q! U! m! E# n1 @computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

WORK ENVIRONMENT

) ~9 b1 W, Q# @, BThe work environment characteristics described here are representative of those
7 Z& O- N, @* f# a4 a" j- jan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.