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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in+ Q. {( ~4 @) A# L$ Z: }6 U, U
the 2008 Report on Business magazine. Based primarily on employee input, the. J0 Q4 U1 S2 P6 Y& G& z
survey ranks companies based on levels of employee engagement, employee: ?, q5 ]2 G  \( v( E  ^( o" V3 m# q
satisfaction, executive leadership, workplace culture, and more., l6 G8 U; a& ?  T4 ]5 {

2 x6 `. t8 \: C! T5 UCorporate Express Canada has operations in 23 facilities, 10 distribution
  p# H; ^4 z( \' [- B/ w& Hcenters and employs over 1,500 people, approximately 400 sales and customer care
7 H0 ^5 U; _6 x; N+ i2 L) O5 zrepresentatives and owns over 110 delivery vehicles. To learn more about us& W: J. X6 \5 \2 B% N- S8 N
please visit our website at www.cexp.ca Corporate Express offers a competitive
( x3 ~+ ?8 w( C8 g/ a2 h1 Ibase salary with excellent opportunities for career growth./ v; A- i% d, G" i

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# a2 O$ i9 {( tPURPOSE
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, J- x- r& ~: h' I# h2 X3 rProvides technical support in the division for computer hardware and software.$ s* t0 R5 ]4 f2 c
Troubleshoots network problems. Installs and maintains PC hardware and software1 V# A: [9 @- i# A1 N, T- M6 d2 P/ C
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
% u; n9 w% W1 a/ l* V( nbe assigned.
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; w8 Y; C8 v# [" g/ J$ S• Installs computer hardware, software, peripherals, printers, and fax machines, |0 x/ @* o. h& z9 H3 |9 N
for the division staff.0 q& {" F* `0 S2 J
• Provides help desk support services for the division.
2 {3 d8 k) A. w• Serves as Microsoft Office application support by assisting internal users in
5 T1 {4 r6 q, h7 N5 m+ l# Zthe use of Microsoft Outlook, Word, Excel and PowerPoint.; K8 y% n$ w8 c
• Manages the desktop and asset management lifecycle process to replace and4 o. h7 q8 K$ g; a$ f" x$ `
install PCs.
% W1 e4 o- R4 U9 I5 @0 ]• Performs administration and maintenance of local site servers.
: F- n) w# p+ W9 ?! Q0 m0 c• Acts as a point of contact and reports warehouse system issues.
3 o# g' k! ?8 k5 M1 J; C• Assists in implementation and maintenance of warehouse systems, as necessary.
: [+ w! E  h2 t$ O+ d' s4 G• Supports and performs tasks related to company IS policies and procedures.! C0 Q4 ?5 N' u5 d
• Troubleshoots hardware and software problems, provides software diagnostics
/ X1 Q2 u. L8 }. }4 D( Sand assists the users in resolving the problem.
0 f8 `/ D- O, [1 g" w* ?• Performs LAN tasks as directed by National IT staff. Tasks may include
3 d' X5 S4 |$ F* N% n/ Linstallation of hardware, maintenance of patch cables to standards, and assists
0 |7 a- w/ g  q/ h/ ~% \with component failures.! \1 {3 U, o( R% R) e
• Performs basic administration of local phone/PBX systems to ensure the0 i' @# d4 Z% ^5 a
division is operational. If division is on IP Telephony, works with headquarters; C3 _  E) {2 ^- H8 Z
Voice/Data Team to support telecommunication solutions.& d6 w+ h; P& R  @8 B1 p2 Z! E- F
• Maintains hardware and software inventories using company Asset Management
( H4 ?) |6 ^& R$ ]/ \software tools.
, n1 F/ ^8 c- }) g+ v• Maintains standard naming conventions.6 U8 Q# \5 z+ x$ R
• Coordinates with division management to engage contractors for break/fixes of
- }8 p' n& i0 O' R: h' Esoftware/hardware and computers, as necessary.' b! p5 l: M( u9 K# z
• Provides backup support to other IT professionals.3 O3 L% f% x/ B8 T# F3 {0 i
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PRIMARY INTERACTIONS" A' v7 Y1 c1 u# W

$ J  t. K* V% yDaily interaction with division users, division and head office Information
9 e7 E: ^# _& W5 l5 ~* v8 C# `: HServices personnel.0 w4 _& k9 U: c! R
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COMPETENCIES0 U: M2 ~2 |. c/ p  j
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• Analytical and troubleshooting skills
, @! o# V5 o/ a$ o. ?0 e, r9 t• Team player
% o+ P/ X7 R9 Y3 w• Good communication skills, both written and oral  ~; U  l' X. s2 ?* K, h
• Good interpersonal skills
8 G7 C9 N  ~2 b) R# H4 z• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
. A% K( B8 w# N9 R' O: K+ M• Experience with VPN and Remote Access Dial-Up connections
) ]; |6 r" M, z' a, W& z# B3 e& M! {0 f3 j. h* X; Z8 j7 x
EDUCATION and/or EXPERIENCE5 m6 }3 @% D. G5 d; G% X

; `& O) }# u: Z0 m# q2 R• Technical certification, with a minimum of two (2) years technical support" K: F7 y8 ?  ?0 @/ v/ J
experience, or any equivalent combination of education, training, or experience.$ e. w1 W0 m9 E( F
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
7 w# E2 D" V4 M$ PVoice/Data, Warehouse Systems, and general knowledge of personal computer  M* ?* f& S4 _
imaging processes.
; Y% e. v8 d% N- c3 d; r- s• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
2 I) D0 _- d: J! g$ Xservers including fax server systems.# z* m' b! J2 Y, H7 g0 Z
• Knowledge of help desk operations, software, databases, and Visual Basic.! H; D7 \4 X; b
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PHYSICAL DEMANDS
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2 D# b3 Y3 D/ C, P; ?" EThe physical demands described here are representative of those that must be met' C9 [6 |0 {1 A
by an employee to successfully perform the essential functions of this job.1 L9 {- @0 O! z. n3 O3 J
Reasonable accommodations may be made to enable individuals with disabilities to2 g1 f1 b, k: ^
perform the essential functions./ n( i! ~( E, Y4 l& x

4 B9 K6 D- \, [Work is generally mobile. Requires frequent physical effort lifting personal% S4 m& h8 ^% ]. k5 j% V) x
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
4 e+ N5 w# c' Q2 r( q9 |is needed to carry out everyday activities.
. Y4 \4 N0 Q% B+ q7 a/ u2 e8 h& e6 v7 i( Z% d- l! w+ q" Z, e6 N
WORK ENVIRONMENT
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( `9 g  S: Y4 ~7 B1 oThe work environment characteristics described here are representative of those, h$ k: A5 x% A
an employee encounters while performing the essential functions of this job.
8 _) a4 e$ o3 D! a6 d% y/ RReasonable accommodations may be made to enable individuals with disabilities to8 L6 H, U# @, C* I) i) M
perform the essential functions.
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