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Corporate Express Canada was named one of the “50 Best Employers in Canada” in1 h0 m, t$ S1 @: A
the 2008 Report on Business magazine. Based primarily on employee input, the
) a; `, ] L4 \: U$ @$ V- msurvey ranks companies based on levels of employee engagement, employee
5 M4 @/ y( [- U0 `! Dsatisfaction, executive leadership, workplace culture, and more.. w, Z7 o* t: f) L( `
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Corporate Express Canada has operations in 23 facilities, 10 distribution6 o8 c Y" P% X" ~& K! W( k
centers and employs over 1,500 people, approximately 400 sales and customer care
% L* e* y1 Y% H( c% S* c: M% Trepresentatives and owns over 110 delivery vehicles. To learn more about us2 q f* [ Y- @% t5 f
please visit our website at www.cexp.ca Corporate Express offers a competitive! e- m1 L, B+ q: n
base salary with excellent opportunities for career growth.
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+ ?6 Y+ ]! v. c2 u, FPURPOSE" J6 L# [! h9 ]
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Provides technical support in the division for computer hardware and software.' i R2 S( C2 \6 g& O& _4 R1 H8 W
Troubleshoots network problems. Installs and maintains PC hardware and software) n: M! h1 l2 P4 F0 w% K- S
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
. y9 _2 B7 ~! Sbe assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines' l* y. r( A* `5 T7 v
for the division staff.0 n2 O. G1 c$ |2 q1 P6 f9 ^7 K
• Provides help desk support services for the division.
; b5 P/ N9 ?- p6 Q8 ?• Serves as Microsoft Office application support by assisting internal users in4 M! d1 P2 j/ G3 r# \0 A' P9 w
the use of Microsoft Outlook, Word, Excel and PowerPoint.3 B9 M5 ^3 m( }3 t* p
• Manages the desktop and asset management lifecycle process to replace and
* O% f# u, k9 x- X) g# linstall PCs.' k. u+ }8 \( K4 b' j* \4 ^
• Performs administration and maintenance of local site servers.
5 y, k' o1 M i D• Acts as a point of contact and reports warehouse system issues.& Q* R" K. g: R
• Assists in implementation and maintenance of warehouse systems, as necessary.
* x* {8 W6 G9 b& L- s• Supports and performs tasks related to company IS policies and procedures.6 i( `4 T' R9 j; P- \
• Troubleshoots hardware and software problems, provides software diagnostics$ I) ]: h' G; E& B
and assists the users in resolving the problem.) S, U6 H( J. G% _5 x2 ~6 t' o
• Performs LAN tasks as directed by National IT staff. Tasks may include
- Y/ \4 |- M6 o8 Rinstallation of hardware, maintenance of patch cables to standards, and assists
v1 W @6 C5 Z2 rwith component failures.- l4 U; g7 q7 B' A3 M/ K* ?
• Performs basic administration of local phone/PBX systems to ensure the0 e! C' o( n; l0 A4 ?$ j( K
division is operational. If division is on IP Telephony, works with headquarters4 s, m) @- @. w. }
Voice/Data Team to support telecommunication solutions.
# c$ h* N' I) \5 v& o& {• Maintains hardware and software inventories using company Asset Management+ J9 N- \( A. b6 g: o. j0 A0 G
software tools.6 |: G# o4 |/ B; d. ?7 u7 P
• Maintains standard naming conventions.
$ \ u) c2 a _. L• Coordinates with division management to engage contractors for break/fixes of
) N. h/ H$ ?: w" |software/hardware and computers, as necessary.
+ h& z: @& i1 K/ }" b' n: p• Provides backup support to other IT professionals.; R0 C. S6 D2 f/ Z6 {5 \% l* t N9 j
! y! }' c7 j. N1 V1 dPRIMARY INTERACTIONS+ x- U# |/ }3 U
1 v: p& ?% F5 D9 qDaily interaction with division users, division and head office Information# M. z6 m2 V" Z5 c% L# O
Services personnel.
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COMPETENCIES% b/ d! b8 W1 p
{# C1 \* X+ `% y• Analytical and troubleshooting skills
! K. s0 a. E3 B3 o4 t$ x• Team player
. W4 B, T3 g3 ^3 I8 d0 u• Good communication skills, both written and oral
7 k J( }/ m6 p. s( Q4 G7 e J• Good interpersonal skills
6 H' e, h% \4 O( ] B) m• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)/ V/ S' U7 u$ r% c, S# L2 x
• Experience with VPN and Remote Access Dial-Up connections
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5 v+ S: v4 K* q! }+ v- w# q' CEDUCATION and/or EXPERIENCE1 S3 c8 P0 I* `. m' @
+ u& m2 X$ m0 j• Technical certification, with a minimum of two (2) years technical support; ^+ N2 p8 p- f3 b
experience, or any equivalent combination of education, training, or experience.
& A, ~+ V" h4 w& M$ j• Demonstrated knowledge of personal computers (desktops, laptops, printers),# J- f, b/ { q- H
Voice/Data, Warehouse Systems, and general knowledge of personal computer
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• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
6 ^$ P9 W; b4 G4 r/ t K1 }servers including fax server systems.
2 t4 b) Y. T/ f0 L( ]; S. x& ^• Knowledge of help desk operations, software, databases, and Visual Basic.
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F1 m; c- h1 \' ?% o& a/ T6 lPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met: L7 N. M4 a- t7 ^
by an employee to successfully perform the essential functions of this job.
. h ?" n, J1 vReasonable accommodations may be made to enable individuals with disabilities to
5 s. q- |4 U. b. \: l. ~perform the essential functions.# e6 X. K! X5 o3 S
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Work is generally mobile. Requires frequent physical effort lifting personal
0 b# U* ^; y+ n% V$ acomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping" ^( R/ W$ N: z9 t8 c
is needed to carry out everyday activities.
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) b9 B; P1 u9 H& SWORK ENVIRONMENT+ C" I3 [% @8 d0 O$ g
* d0 B2 \6 W% nThe work environment characteristics described here are representative of those _# Q3 Z/ P. c- M# F' w/ c
an employee encounters while performing the essential functions of this job.
* z2 {" s* V, ?- ?# v6 iReasonable accommodations may be made to enable individuals with disabilities to( @ e' P1 C. D* U/ u. q' F
perform the essential functions. |
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