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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in' D. Q) k- K. ^7 ^
the 2008 Report on Business magazine. Based primarily on employee input, the
. {9 ]& f& f" z8 T. |9 @; M: ^! ksurvey ranks companies based on levels of employee engagement, employee
& ^( x: B2 n5 e6 U) D2 Z) jsatisfaction, executive leadership, workplace culture, and more.% I3 F' Q3 c6 d7 Y# |
9 A  |) _& S0 ~1 Z+ i0 \
Corporate Express Canada has operations in 23 facilities, 10 distribution3 n4 H' X6 W6 i2 O
centers and employs over 1,500 people, approximately 400 sales and customer care
1 p' }, o# X" c" y/ q, Prepresentatives and owns over 110 delivery vehicles. To learn more about us, {8 v3 g* x, d& H- j$ ?
please visit our website at www.cexp.ca Corporate Express offers a competitive
  a( V" f, O4 i- Tbase salary with excellent opportunities for career growth.# D. n& N% Y+ O  C: x2 I1 L5 ^
! v/ h  a6 D: i: \$ h1 V  A
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PURPOSE" u% M$ h! ]% Q3 ^8 a7 `) @& z' ^
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Provides technical support in the division for computer hardware and software.
9 F: h8 f! u/ H- K) q/ {5 Y% RTroubleshoots network problems. Installs and maintains PC hardware and software! Q) n/ I" Z: x+ L+ j
to allow computer users to access the network.
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& H! h" p3 v# l" SESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
2 N+ d, R  J5 j2 jbe assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
4 X' W6 o+ t  q6 b2 d/ G. qfor the division staff.
6 q: [+ b6 ?4 O) L• Provides help desk support services for the division.
( f2 T0 X; |6 d4 ?: U( S• Serves as Microsoft Office application support by assisting internal users in
3 g6 j3 S+ q) h* Uthe use of Microsoft Outlook, Word, Excel and PowerPoint.
* j1 E% y  r5 M& C) c7 M' l) N6 X• Manages the desktop and asset management lifecycle process to replace and5 i+ t2 t+ E# s8 Q
install PCs.
' \. F8 n) S2 c& n• Performs administration and maintenance of local site servers.6 o( v! {9 L# }! W5 N! Z
• Acts as a point of contact and reports warehouse system issues.$ _" a. y; c0 {$ c$ X& l- B
• Assists in implementation and maintenance of warehouse systems, as necessary.. \- H% e& R# a
• Supports and performs tasks related to company IS policies and procedures.' a( X2 r2 A4 h7 N/ k
• Troubleshoots hardware and software problems, provides software diagnostics/ b' c5 Y4 v4 T; d' O
and assists the users in resolving the problem., z( x8 |/ C, c& H6 D' y1 N
• Performs LAN tasks as directed by National IT staff. Tasks may include
) H8 B! p5 ~, ]- j( B0 W( pinstallation of hardware, maintenance of patch cables to standards, and assists
( |5 L0 M$ ^7 Y8 ]with component failures.# m& P6 t8 O" D. x- g: g: Z. D& S
• Performs basic administration of local phone/PBX systems to ensure the
) d; P  [/ `) U5 z7 W( |( zdivision is operational. If division is on IP Telephony, works with headquarters$ N& ~$ g+ a3 y5 l7 {. ^: l* J: m* L
Voice/Data Team to support telecommunication solutions.
" C2 Q" r% B1 U- v8 L# l• Maintains hardware and software inventories using company Asset Management* b- P: B- v" P( d4 c
software tools.
8 p1 G( z: D* A) X• Maintains standard naming conventions.: I" X$ o% [9 _4 U3 Z
• Coordinates with division management to engage contractors for break/fixes of  y1 L  Q. y* K# r; n
software/hardware and computers, as necessary.4 u: n2 P! L- o9 H7 |/ ]
• Provides backup support to other IT professionals.
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" ^8 s$ U( t0 T0 O8 f& c8 YPRIMARY INTERACTIONS
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( I1 Y6 f1 s& y# gDaily interaction with division users, division and head office Information% N, y( d  m9 _: L& v; a
Services personnel.0 j, o; ^4 e+ {: O! R# N
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COMPETENCIES5 S$ U( w6 m0 ?% m: b' `2 R+ f' U  j

$ Q0 N# `; s( ?, ^+ U• Analytical and troubleshooting skills# R8 J+ n, L$ `7 i7 b" g
• Team player
% ~. M1 E0 V: I$ X• Good communication skills, both written and oral
6 }/ q5 _3 L' }- G/ |• Good interpersonal skills" i  e" {' f+ _. \4 r, U8 T9 q
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint); u9 Q; R2 q/ W3 b0 E
• Experience with VPN and Remote Access Dial-Up connections
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  {; @  v5 \' n' Z( ]. mEDUCATION and/or EXPERIENCE
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- ]; Y! [$ }; t0 z' r0 ?• Technical certification, with a minimum of two (2) years technical support8 A2 ?7 h4 q. C- y$ \9 c
experience, or any equivalent combination of education, training, or experience.3 K) W4 U2 v* J7 s" ~
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
7 V% T" f1 Q; m# O6 ]( ZVoice/Data, Warehouse Systems, and general knowledge of personal computer
( t7 G% q) P9 Cimaging processes.
7 U2 Y/ ^0 G+ G& }0 U  e+ p  |• Knowledge of laser printers, multi-functional copier/printer/fax devices, and( `1 K- F6 b3 _
servers including fax server systems.1 A' K+ \4 C7 I* G. [( ~" q
• Knowledge of help desk operations, software, databases, and Visual Basic.8 J( {9 x$ L* K2 O2 r1 Y
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PHYSICAL DEMANDS
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' N! R2 f: C9 K) ?; GThe physical demands described here are representative of those that must be met2 L; t* T: {; |
by an employee to successfully perform the essential functions of this job.( ?4 X2 h, h, x
Reasonable accommodations may be made to enable individuals with disabilities to9 Q$ E, W1 |% L  y4 @. v
perform the essential functions.1 J; [1 s6 H' m
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Work is generally mobile. Requires frequent physical effort lifting personal
' H$ h* Q0 k, ^: ncomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping2 J) Z, S" Y0 E% I
is needed to carry out everyday activities.7 h; R: O& r1 R; I! @  i, N' X
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WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
- T$ E. }; m1 c5 k- _2 k. _# {an employee encounters while performing the essential functions of this job.  o7 ?! n9 K" v: {+ Q+ d' n
Reasonable accommodations may be made to enable individuals with disabilities to
. D4 r" H9 E7 |* a. R0 sperform the essential functions.
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