Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
' V, @3 V, R# `) u3 Dsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
! B0 n8 M0 G! Pcenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
0 R- _  r( O9 |please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE

Provides technical support in the division for computer hardware and software.
: I- R! r$ I  L( ^Troubleshoots network problems. Installs and maintains PC hardware and software
  {0 C2 M" A" j. T2 ^  W, ]6 Eto allow computer users to access the network.
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  \, F% C. X2 o' x: c/ nESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
( n$ Z- r& v  {! Q* _  x) J$ T• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
- I! F1 a  P9 m; q2 p" k* Qthe use of Microsoft Outlook, Word, Excel and PowerPoint.
/ _( Z( @1 i; V$ ^1 K+ c0 d• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
+ q+ r8 @/ H- ?# @* ^; \) k9 d• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
3 ?4 v. X3 {$ J0 p5 n• Troubleshoots hardware and software problems, provides software diagnostics
0 T9 M" H, T( ]. X" ^and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
) G* Y8 e( s3 r9 D% P• Performs basic administration of local phone/PBX systems to ensure the
+ m0 F9 s2 y+ h, adivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
3 U* F  w+ s% B: z, j0 jsoftware tools.
* \* n; b* _" e" h- |# J• Maintains standard naming conventions.
- z+ v, [/ D1 Y/ a+ y2 A) z1 u• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
0 O# e- s; a, K+ @+ T+ g" N• Provides backup support to other IT professionals.
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9 V" r9 s5 h0 `0 a4 N, O. H' hPRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
; E/ h- D- Q' sServices personnel.
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4 L2 i) m6 b& e, ?COMPETENCIES
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• Analytical and troubleshooting skills
3 n4 }* b0 m( G( U3 M• Team player
; d, I5 f8 ]$ S7 r& J• Good communication skills, both written and oral
6 A) I4 W) H4 X$ Y7 T; p0 m4 X• Good interpersonal skills
( U0 U2 x# V$ F' n+ }9 b• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
% n) n$ Y' A& j: [0 i• Experience with VPN and Remote Access Dial-Up connections
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1 a  m7 s6 r; p; zEDUCATION and/or EXPERIENCE

% d7 g: |. @3 |' F9 P+ W! e7 M1 Z• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
, L6 b. p2 q9 `imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
/ r9 m: f$ ~0 V/ R, ~servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

& I/ G& l8 _9 B- QThe physical demands described here are representative of those that must be met
9 ^4 Y2 }2 x& B7 q" u/ U+ Mby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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  \3 O7 u' A# T5 q7 z$ y$ cWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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* |0 p% I4 p! @1 l0 C4 b5 e7 Y- RWORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
- R5 Q2 C9 j1 YReasonable accommodations may be made to enable individuals with disabilities to
2 z9 e! l: Z/ Y/ T0 a- Gperform the essential functions.