Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
, n0 Y$ |) H) ^3 d5 S# e* J! cthe 2008 Report on Business magazine. Based primarily on employee input, the
$ _3 o: s9 D/ @# A7 Tsurvey ranks companies based on levels of employee engagement, employee
# q1 R* A* n2 I: u( j& o5 o! Nsatisfaction, executive leadership, workplace culture, and more.

# I1 f$ Q* b8 I# ~- |Corporate Express Canada has operations in 23 facilities, 10 distribution
! r0 t! d1 W7 O9 \centers and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
2 H8 i& ~9 X& a' E6 _: k0 Tplease visit our website at www.cexp.ca Corporate Express offers a competitive
" T, m/ p: _' [* E. a1 \- A$ Ubase salary with excellent opportunities for career growth.
  `5 @9 n) ^' R. F* S
0 a" i1 ~9 A4 K3 T
" q' p3 Y+ t% s! r, cPURPOSE
* r' x# G9 b7 q+ P
$ M# l8 \. X7 j) i. }* q9 X" [* QProvides technical support in the division for computer hardware and software.
0 _& O; \! ?+ WTroubleshoots network problems. Installs and maintains PC hardware and software
, \; `& T) z2 C9 {9 E) Yto allow computer users to access the network.
; y8 X+ d9 {0 P& m
5 Z2 w' |' T+ E& _% A3 HESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

' Y3 r  t, n! n: ~• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
8 P  A, \0 Q1 K- [6 G1 _the use of Microsoft Outlook, Word, Excel and PowerPoint.
, ^- y( r# {- V: [9 U6 k• Manages the desktop and asset management lifecycle process to replace and
install PCs.
" s# h8 _% v% q; S/ L  Z, W• Performs administration and maintenance of local site servers.
5 X! I; S3 A7 D- Y$ _• Acts as a point of contact and reports warehouse system issues.
1 U3 @) y4 f6 [( y• Assists in implementation and maintenance of warehouse systems, as necessary.
# h0 p. \# }) m  K! ?# C/ @7 G- `7 ~! w• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
' p! }: M, D/ u1 h5 u- d• Performs LAN tasks as directed by National IT staff. Tasks may include
- {% Z/ N* U- k  binstallation of hardware, maintenance of patch cables to standards, and assists
# K* W2 @, `5 p; ]( o) Hwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
- L1 O4 S/ v, D7 M6 I" Tdivision is operational. If division is on IP Telephony, works with headquarters
6 V- n& a$ Z+ E& j& I- HVoice/Data Team to support telecommunication solutions.
7 C. m; b0 s. T3 [6 p4 G0 A8 _• Maintains hardware and software inventories using company Asset Management
- l, e5 R( O  X, A) Gsoftware tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
6 a: Y% W+ b! k$ Ssoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

8 n! ?' b( e3 t% R$ DDaily interaction with division users, division and head office Information
4 g5 l6 ^. H' g  y/ LServices personnel.
2 C( d' r' t( u! |( C* b
COMPETENCIES

• Analytical and troubleshooting skills
• Team player
0 H* J, s+ J# k0 S: g  u+ \( l3 c• Good communication skills, both written and oral
• Good interpersonal skills
" i# ?) S9 [& b6 F# c/ J• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
- s8 z! c$ g% |% M; d' |! k• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
$ Q; T8 s3 q% Z, t1 u& l, j/ [experience, or any equivalent combination of education, training, or experience.
& @4 Z4 Z) R, V0 B$ A4 I$ n5 Q* F% ~• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
8 ?' g) |2 D1 Y% I7 ~4 gservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
2 R, ]! ^; F1 @1 Y1 o4 w# x
# C1 L, z3 K( g+ T2 c, ?PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
; x/ x$ @3 w) D0 g( x# v1 n$ X' Y  Uby an employee to successfully perform the essential functions of this job.
- W& h  T# r4 P( W( v! [Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
0 w8 H$ _" v9 b9 G
Work is generally mobile. Requires frequent physical effort lifting personal
; J! N7 f& L$ Z& B7 l. m5 ycomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
( D# ?  z8 I8 q. \6 v5 r9 Sis needed to carry out everyday activities.
- N. r8 i: e4 N; {. Y. a, L
( u$ t" y" ]% _2 |WORK ENVIRONMENT
" }; S  ~* ?+ \# T  T/ {# v' l
The work environment characteristics described here are representative of those
5 h; Y  w9 V) nan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.