Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
- y: q1 U- u, Athe 2008 Report on Business magazine. Based primarily on employee input, the
7 G1 c4 |# k% z3 Q8 U3 v1 csurvey ranks companies based on levels of employee engagement, employee
" y9 {' Z0 X2 {: e7 c% S, fsatisfaction, executive leadership, workplace culture, and more.

- d) @# V4 o# c: eCorporate Express Canada has operations in 23 facilities, 10 distribution
6 G; ?. T8 N& C5 U, ucenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
+ g" b0 q2 Q% b; o7 K# oplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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3 r' a, v4 |3 d! dPURPOSE
3 B$ f. V( C7 H& a& V, u
: t- z0 O! f+ z5 ~Provides technical support in the division for computer hardware and software.
& ]6 c$ M# k* k, Q: @( K5 S- [Troubleshoots network problems. Installs and maintains PC hardware and software
! m( N/ K/ X4 z' cto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
$ A0 T% t- _% L4 \for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
9 C. L; w' F, e, B# V/ |5 ?: ithe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
  W9 S1 y* T8 _$ Ainstall PCs.
• Performs administration and maintenance of local site servers.
& I& k" X1 f8 q. P2 j• Acts as a point of contact and reports warehouse system issues.
3 m9 ?1 n4 j! [$ P( ]3 D• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
2 Q8 _# F- i. s8 N( D0 i• Troubleshoots hardware and software problems, provides software diagnostics
% ^" t; ?7 H% ^) @' G  s$ u, Fand assists the users in resolving the problem.
& v$ Q/ i# Q( H. D$ W) ^6 p• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
) h% q: S( X% j, o' }+ Z9 v• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
5 a4 K' d0 W/ w* P• Coordinates with division management to engage contractors for break/fixes of
) ~% o2 S0 c( Y6 _4 d! esoftware/hardware and computers, as necessary.
0 V$ U" z& d: s' {• Provides backup support to other IT professionals.
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* U! m# ^& P7 N9 A( y) X5 lPRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.
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COMPETENCIES

* Z1 J. g- r5 N4 k: o( C• Analytical and troubleshooting skills
9 ~% o* _) m. t) U9 {4 `# I' z• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
1 Y) C( N( w6 b: D  J0 n  S0 P  F5 t0 L2 |• Experience with VPN and Remote Access Dial-Up connections

5 F0 e+ _6 f4 t( t. y- r3 m4 |EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
" ]: ^+ f* [* w! C; @experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
6 ^( f2 ~8 S4 [1 Z5 [imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
0 i; ?3 G: z) ^9 Y2 G; I8 l% Pservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

/ W  k& `# H: w2 C: N8 nPHYSICAL DEMANDS

7 p  d- N4 x4 G/ rThe physical demands described here are representative of those that must be met
+ U. P% H8 U6 c" J1 R5 Lby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
  L5 J3 L. m9 g1 ]computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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WORK ENVIRONMENT

The work environment characteristics described here are representative of those
2 E, @1 f/ |4 ~an employee encounters while performing the essential functions of this job.
" y7 W. z  @. T& c7 ?4 q; [4 HReasonable accommodations may be made to enable individuals with disabilities to
. Y1 r7 w% q+ e) a2 U$ d4 zperform the essential functions.