Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
4 |1 a+ ?7 Q0 s7 c2 hthe 2008 Report on Business magazine. Based primarily on employee input, the
- S2 ]5 j% {& f1 Ysurvey ranks companies based on levels of employee engagement, employee
7 z5 c6 V; y/ v( h# D9 K% @# n: c$ asatisfaction, executive leadership, workplace culture, and more.

5 B( W" x, ]6 U% s* _3 i# m7 h# MCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
7 r8 F4 M$ @" N) X) F9 e0 f- Mrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
2 v) j; a9 T( T0 X+ Y# Z" x$ {base salary with excellent opportunities for career growth.
  b& \8 Q" Z8 `" F; B

PURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
8 ?8 P  Y* o' x/ w) Nto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
4 @! x3 z1 u) Ibe assigned.
8 K' [/ @& b% A6 `6 V- b- r8 l
• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
) X9 v! y& I4 S6 Q• Serves as Microsoft Office application support by assisting internal users in
" H; D" F; }) nthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
$ n$ S/ m2 S0 H! [4 r• Performs administration and maintenance of local site servers.
5 g7 M9 N$ X, i4 ^" i/ y• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
% N( i! ]9 N, I# \/ y$ _5 z1 U• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
6 x  D0 S8 D; C& t& u3 R$ e• Performs LAN tasks as directed by National IT staff. Tasks may include
3 ~3 Z+ J: {5 X! Yinstallation of hardware, maintenance of patch cables to standards, and assists
' t4 X) k0 {5 j+ z% vwith component failures.
+ a5 k: e1 J5 i• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
4 X( x4 o9 l0 }7 o* J• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
6 m' E  B  o, U8 D: V  A2 m& x• Coordinates with division management to engage contractors for break/fixes of
) S7 S* h- }0 y+ k" ~software/hardware and computers, as necessary.
6 v% W- a* W) g* D4 A3 [• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

+ T3 |8 E6 p5 o) X7 S2 \! z8 s& uDaily interaction with division users, division and head office Information
9 {$ @! u/ g  o+ [2 Z5 t& HServices personnel.
1 v# C) K$ C5 Y% D
COMPETENCIES
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• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
' t: N6 Q2 ^- L4 z+ P# _• Good interpersonal skills
/ N" D$ K* {( y% C% l• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
+ U4 F$ s8 H/ s) |0 w: v+ O; C. L
EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
  q% l# d. ]1 L+ b• Demonstrated knowledge of personal computers (desktops, laptops, printers),
1 d4 P- o) ?8 _- d$ j/ pVoice/Data, Warehouse Systems, and general knowledge of personal computer
! ~/ W0 ^7 E" uimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
& H+ b1 e2 e) H  oservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

2 Q$ B* f; T, X1 XThe physical demands described here are representative of those that must be met
8 r: X7 I3 a; G, Hby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
; l. m* Z! {! `* r% Xperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
* y0 L. A- t( ^$ {6 W" D/ F0 v8 tcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
3 w) N: |3 Q2 |# i) {. O! l5 gis needed to carry out everyday activities.

WORK ENVIRONMENT

& j) T4 k* d2 M9 B2 t" u! O) ~The work environment characteristics described here are representative of those
$ E6 d7 D" E9 ^4 Fan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
: F' Y- S( I) |perform the essential functions.