Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
9 S1 J# c5 G9 n: Ithe 2008 Report on Business magazine. Based primarily on employee input, the
$ f6 c3 r. P2 S8 y. K1 {$ `survey ranks companies based on levels of employee engagement, employee
6 G9 Q# x( a6 H% K6 S7 K+ csatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
4 o3 h( z$ @; @% Tcenters and employs over 1,500 people, approximately 400 sales and customer care
' C4 L9 H; `- }- E- hrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

5 b+ t9 {4 A7 W" ]! F1 Q• Installs computer hardware, software, peripherals, printers, and fax machines
2 E4 Z% l/ X9 j: {6 j5 X' rfor the division staff.
• Provides help desk support services for the division.
0 {, V: B  E+ Y% [; E• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
% K0 `1 l9 t5 f2 W• Manages the desktop and asset management lifecycle process to replace and
; E2 l- |+ F7 P% B1 i/ c+ Z2 vinstall PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
! H+ i' o. B2 a6 u) h. F  ^  c• Assists in implementation and maintenance of warehouse systems, as necessary.
  K3 ]. Y4 O' m! j# X1 u% ~0 H, A• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
; K5 e( ~3 D7 ~5 R: Q( wand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
: c" n. W2 k% ?; o4 r5 finstallation of hardware, maintenance of patch cables to standards, and assists
' d/ g$ y, ~% Zwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
$ \/ s& Z/ I& L; xdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
; S2 ~2 k9 \' P2 V* c) |software tools.
; q0 c2 O; q8 i1 d/ J7 A• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.
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COMPETENCIES
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5 K# H- X8 P- A, d5 ]1 k3 S% O• Analytical and troubleshooting skills
* D. l6 G. K+ x$ K• Team player
6 x3 `# N- z2 N6 g• Good communication skills, both written and oral
9 ~1 Q9 s5 W+ R7 J* `$ U1 X• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
8 p- z% r4 b  q! }• Experience with VPN and Remote Access Dial-Up connections

: x. I( d" n5 n. M' N$ gEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
2 L  i) C! q7 u# [6 E5 a# w) j$ a• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
8 O# F( ^* r% n7 O/ [• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
/ T1 h2 F7 L' c* z% j9 A• Knowledge of help desk operations, software, databases, and Visual Basic.

, q0 F4 B3 [  j1 RPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
  t7 t* ]% ?. M) AReasonable accommodations may be made to enable individuals with disabilities to
# A% |3 _) i2 e5 x: O- Cperform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
' r# V- I2 B  o/ v8 Jis needed to carry out everyday activities.

WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
! R  g  t. X7 \* K4 E+ `( f/ ZReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.