Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
  k" }7 s+ F9 }) j1 _! a. Qthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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' k; t  @! u9 q5 l* g2 q! hCorporate Express Canada has operations in 23 facilities, 10 distribution
0 }  N! A) b' O( l# G0 \: ]* R' [centers and employs over 1,500 people, approximately 400 sales and customer care
/ d$ u- V6 b( U& Brepresentatives and owns over 110 delivery vehicles. To learn more about us
9 ~, o5 e4 R& F" M6 I* v, Mplease visit our website at www.cexp.ca Corporate Express offers a competitive
! A# N( v2 G1 Tbase salary with excellent opportunities for career growth.
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( ]2 M+ Q2 ?4 x5 Q  hPURPOSE

0 j! N# b, v; S* e6 r6 |Provides technical support in the division for computer hardware and software.
# Z' A/ p. y7 @- ]/ T5 WTroubleshoots network problems. Installs and maintains PC hardware and software
# m& a3 V1 d2 K$ m4 U: Tto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
* R* T& M& k, Xbe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
: O# a( z& ^5 ]$ Q" afor the division staff.
• Provides help desk support services for the division.
! B& r7 H. u. p3 \- Y& N• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
  ]0 Z6 m+ s. }5 g# V• Performs administration and maintenance of local site servers.
0 _) J4 n. w/ y3 I; D& e• Acts as a point of contact and reports warehouse system issues.
6 T( D8 h" j) d  Z9 W: r• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
+ l; J: o, q- L: y/ b7 S0 sand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
& L0 w! K5 L4 K9 L5 s; tinstallation of hardware, maintenance of patch cables to standards, and assists
1 L' `+ L$ ?7 \/ wwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
) t+ K7 c/ F% T  `• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
7 A- r! a0 Z" j: h$ a. a• Coordinates with division management to engage contractors for break/fixes of
  T3 X1 w9 {4 A! [* @( C# Csoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
  `8 l. z) Q/ v, D+ e5 QServices personnel.
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COMPETENCIES

• Analytical and troubleshooting skills
1 y, @  |. Z9 y& a1 T• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
9 y" w: f/ T6 f2 L( v• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
) ~% X- J1 h4 f8 Sexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
% L+ r& e9 ^5 pimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
( b: R3 v& _  E' A2 e4 eservers including fax server systems.
& g( \, _$ n# s8 o: ~: F! i& N) y• Knowledge of help desk operations, software, databases, and Visual Basic.
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  u: [& \, p$ wPHYSICAL DEMANDS

( u1 ^8 u) i9 ^; `6 l0 a0 E  |The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
  k( h2 B8 _) AReasonable accommodations may be made to enable individuals with disabilities to
0 T; {6 ^9 f' operform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

6 H0 g1 L; d! o- @) u9 J& k& n, QWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
. ^' S* J: L6 Q+ ^Reasonable accommodations may be made to enable individuals with disabilities to
7 M9 k* S, I/ B- c$ Nperform the essential functions.