Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
- n( W. b) N/ @8 F/ z8 H: tthe 2008 Report on Business magazine. Based primarily on employee input, the
* n9 A8 E2 p, R; A: F0 xsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
. R( q7 I' I" M5 V) |; @8 lcenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
  w. c1 C9 [4 W# N( S% Oplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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PURPOSE
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Provides technical support in the division for computer hardware and software.
. l3 J9 H! P% r' z2 Y& {4 S1 ]Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

" I# k+ i7 ]/ M7 IESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
0 K) h' |# L+ \! o: g. Ebe assigned.
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; \1 u1 L. k/ N& C* Z• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
1 k' t" W; E; k• Provides help desk support services for the division.
: e$ w' d+ s% q* Z% ^& ]8 L) Z- t• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
5 Q8 E1 Y  E& z" O% g• Manages the desktop and asset management lifecycle process to replace and
install PCs.
* Y* ]9 d$ K; ]• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
( @  M0 T; A0 ^• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
7 f$ R2 }5 p& w9 W1 j5 q  o+ Eand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
7 }- J9 }& y$ I/ O( h# s1 ^. F# z4 Hinstallation of hardware, maintenance of patch cables to standards, and assists
& ?( ?, |1 a! J& f# p6 n" h$ s* Kwith component failures.
1 ^! B* Z0 B) a  T: v• Performs basic administration of local phone/PBX systems to ensure the
4 g8 X. C$ W; Qdivision is operational. If division is on IP Telephony, works with headquarters
  _3 F3 |0 b: W" v# [5 UVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
0 ?0 g$ E* N7 U6 V. V• Provides backup support to other IT professionals.

, `- c9 c" z; J, u& SPRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES
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  [9 V! m" w4 j- H• Analytical and troubleshooting skills
' y+ L) e1 D5 o0 {8 x/ Q- c3 \• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
7 @8 R- M& ^) S- U& {8 n6 Z. Q/ d• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
7 Z: Q6 ?+ ]" @, jimaging processes.
  l! c2 n0 B$ }2 Q5 @• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
$ z( P8 P; R. @6 [• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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0 i% u; n, n- M" e$ q) p; p2 w: O1 _1 [The physical demands described here are representative of those that must be met
$ d" V" T! ?7 h. T6 X) ^" j' H- g$ oby an employee to successfully perform the essential functions of this job.
+ {) K: f6 m( J: z/ J# ~9 t* L- i- KReasonable accommodations may be made to enable individuals with disabilities to
5 r6 [7 }7 f( o( w* H3 aperform the essential functions.
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/ b8 L+ A- n2 ~3 m% }1 y& ]Work is generally mobile. Requires frequent physical effort lifting personal
# t, B0 w3 E) icomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
* T1 [1 }3 [# `! o2 }3 M) ois needed to carry out everyday activities.

WORK ENVIRONMENT
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1 T  o- p0 e  ~0 Y/ q$ ^+ v+ oThe work environment characteristics described here are representative of those
# e5 [& ^2 A4 f( ?2 X8 gan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
, n5 ]. A. o" c' p. B) U( [perform the essential functions.