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Corporate Express Canada was named one of the “50 Best Employers in Canada” in
& W( b$ t7 X6 Tthe 2008 Report on Business magazine. Based primarily on employee input, the& Q& {7 Y: C' L- G& y) o5 N. [
survey ranks companies based on levels of employee engagement, employee
# r [5 z) S2 v1 a9 ysatisfaction, executive leadership, workplace culture, and more.
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5 q* A: h5 `# l0 q, Y8 m6 kCorporate Express Canada has operations in 23 facilities, 10 distribution
9 c* U2 C9 W" \" V* }$ Lcenters and employs over 1,500 people, approximately 400 sales and customer care6 p9 }8 G% _/ P+ U! |4 z
representatives and owns over 110 delivery vehicles. To learn more about us" \! E( ~7 a w. t- ?& }) w) k w n
please visit our website at www.cexp.ca Corporate Express offers a competitive# B- G5 ]! d6 V5 h
base salary with excellent opportunities for career growth.7 M }8 ~0 u1 J- n% Z; R; i
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$ C% K. V1 W4 A2 \3 k s; LPURPOSE5 x5 e8 c" B4 k# Q* p' \
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Provides technical support in the division for computer hardware and software.5 Z! M# f9 U5 k9 ?8 y9 X5 b
Troubleshoots network problems. Installs and maintains PC hardware and software
; {( X1 B7 J' q% sto allow computer users to access the network.+ d& V1 F6 c+ V' u; G! s8 D0 W* q
|- Q5 a( W/ |4 Q" D$ P- E0 ~9 IESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may" m- x+ L( t# K/ f1 z4 g0 z: R
be assigned.% _; I! l' o( S9 k
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• Installs computer hardware, software, peripherals, printers, and fax machines* p W3 r" \; N0 Y3 X0 p3 `$ h
for the division staff., V- M* H' h- J) o4 u4 q5 Y
• Provides help desk support services for the division.
: _' _0 z: K& w t' x% q, v• Serves as Microsoft Office application support by assisting internal users in J( n6 _$ _1 n2 M. t5 z& Q# h1 o2 X5 l
the use of Microsoft Outlook, Word, Excel and PowerPoint.4 X/ ^( u2 y6 d, p) Q
• Manages the desktop and asset management lifecycle process to replace and
: {# U Q) {9 f! `0 zinstall PCs.
( O& M+ n, A' {• Performs administration and maintenance of local site servers.3 p `# q: Y6 G' K9 X
• Acts as a point of contact and reports warehouse system issues.
d/ S* N) U M9 E$ F9 t2 i: n• Assists in implementation and maintenance of warehouse systems, as necessary.
- M$ W5 e& N: S e• Supports and performs tasks related to company IS policies and procedures./ u/ x9 l, G" A
• Troubleshoots hardware and software problems, provides software diagnostics
/ Z! _) q) B& ]% Z7 N; A9 Oand assists the users in resolving the problem.' }7 x7 Q z! Z& U& P& ^: g
• Performs LAN tasks as directed by National IT staff. Tasks may include
- {2 {2 B, R' [/ S+ v Uinstallation of hardware, maintenance of patch cables to standards, and assists7 T: N$ J- v2 a; ?5 ^2 K1 X
with component failures.
/ q% b+ V0 g3 C# l1 a• Performs basic administration of local phone/PBX systems to ensure the
" p N0 P" P0 g# [' |1 K/ n1 gdivision is operational. If division is on IP Telephony, works with headquarters+ J0 H1 P X5 B2 K
Voice/Data Team to support telecommunication solutions.: M8 X- R* O" K
• Maintains hardware and software inventories using company Asset Management
+ [1 s3 f5 s/ b rsoftware tools.: I$ r- p5 i5 s1 z. U8 [
• Maintains standard naming conventions.
5 ]+ S( F( C& k• Coordinates with division management to engage contractors for break/fixes of
% S5 `% p. P8 }software/hardware and computers, as necessary.
: B# b: G; M8 k A6 `• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS% C/ B# G+ e; \+ P
& l8 X* k9 K6 f' bDaily interaction with division users, division and head office Information/ K' ]% c* J* k4 h3 _
Services personnel.5 q5 x1 ?7 v3 y" b/ O1 I
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COMPETENCIES, m# k5 w. n3 J( Y& V
7 o; f* h% u e; m; @• Analytical and troubleshooting skills1 k; r# @0 Z& B
• Team player
; u& D9 f# g1 [, E8 c• Good communication skills, both written and oral& G+ l$ p, W- e
• Good interpersonal skills
& U+ i9 o. ?3 b$ }& D- q• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)8 j* ?% }. Y' x- g* c
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE+ q1 O% \. A- z' O- B8 P; h/ Y2 j
* a/ b& _! T# l) n/ V• Technical certification, with a minimum of two (2) years technical support
" w, ?+ |8 G- I2 ^experience, or any equivalent combination of education, training, or experience.0 `& [ E9 g, k; B+ s
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
% {2 F, W6 W# ^$ T$ x; wVoice/Data, Warehouse Systems, and general knowledge of personal computer
; q- E* I: u% P& |imaging processes.7 [$ F5 c$ y" h5 C [
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
o" [$ f; j- m, a2 J) K9 ]servers including fax server systems.6 g) x k/ v- a @
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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$ w, u; G0 z& ^2 EThe physical demands described here are representative of those that must be met
/ S* n4 r( J* R0 bby an employee to successfully perform the essential functions of this job.
0 r: `% `; M, G3 t. E( g0 I$ {Reasonable accommodations may be made to enable individuals with disabilities to
% }, c+ }3 X; v- I1 v" cperform the essential functions. M5 V7 A) G$ `0 L1 s) P& ?2 ]2 \# H
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Work is generally mobile. Requires frequent physical effort lifting personal% Q5 v. @$ g# L
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping) Y. B% z3 y% |9 o- |6 V) S
is needed to carry out everyday activities.
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; q" B% [6 v2 i6 f: x" i' FWORK ENVIRONMENT6 l) i+ o, Q+ Z) O$ n
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The work environment characteristics described here are representative of those! t. q: t" ^, U* V6 X( I
an employee encounters while performing the essential functions of this job.
3 a" \$ n: Y! f/ D O# ?5 k5 z3 s, qReasonable accommodations may be made to enable individuals with disabilities to
: T; i/ O+ v+ [- j6 W Q8 E7 }2 f" Qperform the essential functions. |
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