 鲜花( 168)  鸡蛋( 0)
|
Corporate Express Canada was named one of the “50 Best Employers in Canada” in6 i1 V1 E9 ~) i) K: q5 l
the 2008 Report on Business magazine. Based primarily on employee input, the2 ]. B5 S! L+ e# {! j9 ?- j' p) _7 B
survey ranks companies based on levels of employee engagement, employee
% c3 `9 v# L8 F, k: @& ^8 H/ u) }- Vsatisfaction, executive leadership, workplace culture, and more.
$ {# R: r* J" r( z a/ U+ W: J" M
Corporate Express Canada has operations in 23 facilities, 10 distribution8 c+ d3 x4 q' x2 Q$ r1 t
centers and employs over 1,500 people, approximately 400 sales and customer care2 ~/ o( v$ ]0 k; v" @# y
representatives and owns over 110 delivery vehicles. To learn more about us# p6 e" M* r7 d2 } b' S" c+ t1 r) Q
please visit our website at www.cexp.ca Corporate Express offers a competitive$ P, L, v" t. V- b
base salary with excellent opportunities for career growth.
( p! h4 g5 t# s+ o6 B" M1 ]- l$ @( A8 p J
+ Q1 v2 w% d: ~% E: ?
PURPOSE6 n$ y2 M. a% V' {
4 W) l1 t$ K+ M$ w0 O2 J) R
Provides technical support in the division for computer hardware and software.
9 H: y8 V5 C) |: k6 A; n3 q( WTroubleshoots network problems. Installs and maintains PC hardware and software# F9 S3 u" G3 H+ j5 Z0 q* f4 b
to allow computer users to access the network.
5 t6 c7 K9 u+ n, h9 |& p _' L; I& ^- ]) x, _/ g3 z; K
ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may- W9 R3 s: [( d. I9 f& n1 f
be assigned.& ?$ D2 `+ A8 T+ Y, l
: D0 t$ U: d; n6 d, ]) E
• Installs computer hardware, software, peripherals, printers, and fax machines' R# O: X: D; x5 j4 A3 c- e1 j
for the division staff.
, _& F6 j& O1 `6 Z4 R, Z4 @* h• Provides help desk support services for the division.
) X4 ?: P1 S8 D- d6 c' T• Serves as Microsoft Office application support by assisting internal users in
7 o6 q) H- k6 k4 t- A( F8 uthe use of Microsoft Outlook, Word, Excel and PowerPoint.
- l0 F3 m* P. d8 l4 b, r" o• Manages the desktop and asset management lifecycle process to replace and, b% `' t; l; M5 U6 o j+ @3 \1 `/ X3 q
install PCs.) R' I2 [; T% b, L e& I
• Performs administration and maintenance of local site servers.
1 E. D+ }* M3 r1 _% j4 k# d• Acts as a point of contact and reports warehouse system issues.' L4 R% X% r$ g( A: [2 t2 [, j; |
• Assists in implementation and maintenance of warehouse systems, as necessary.& M0 @5 t( O0 x u
• Supports and performs tasks related to company IS policies and procedures.
) J: Y D1 c# h" E" A• Troubleshoots hardware and software problems, provides software diagnostics
x0 z, E4 z8 f+ E* gand assists the users in resolving the problem.
# Y% X! o, B% z. M8 H• Performs LAN tasks as directed by National IT staff. Tasks may include4 S; L9 }* j5 W" n
installation of hardware, maintenance of patch cables to standards, and assists
* V9 ^" u; j9 o; E9 T! y7 ]4 Pwith component failures.! u0 t, G% ?& I, ]2 a
• Performs basic administration of local phone/PBX systems to ensure the; X8 @# L7 Z. H, P! K! i
division is operational. If division is on IP Telephony, works with headquarters# o9 `$ N+ g' y/ z7 B, X
Voice/Data Team to support telecommunication solutions.9 b& z: `6 M5 I
• Maintains hardware and software inventories using company Asset Management
0 ~: y9 _2 ?8 J/ f/ {software tools.
. I5 g! W: E' {, A4 _7 c# w# M3 W• Maintains standard naming conventions.
2 o T8 n9 k0 M( Y" E& X5 I• Coordinates with division management to engage contractors for break/fixes of& X. G" x5 T7 v: W- \! M
software/hardware and computers, as necessary.
, N* u# h8 C2 d0 i6 D$ n• Provides backup support to other IT professionals. e4 `5 R" [, P3 ~7 q0 q$ c" |0 h
" g/ Y6 O6 J9 b: N" zPRIMARY INTERACTIONS$ @0 C, G, h3 K: Y& @4 F
0 s" \9 m# E3 U# l+ RDaily interaction with division users, division and head office Information7 \; k8 W. H4 H2 A
Services personnel.& o" G- R! i2 L$ G: @" \
* u @. }: A! O+ G! z
COMPETENCIES
/ S- [$ i3 j2 |1 `1 `- y! q
; x6 H9 i M) g2 A• Analytical and troubleshooting skills
9 O$ J. H& D( @1 s! a• Team player' e) S; f! E7 }# t3 M1 F
• Good communication skills, both written and oral
# ~ v/ Q2 g0 N ?9 @) @• Good interpersonal skills
+ t g* g1 z# p4 l• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
& z" @5 g5 _ G @! [2 x+ f• Experience with VPN and Remote Access Dial-Up connections/ U; j0 N {6 t+ ?+ c) x
! I1 j1 m7 E) O& j! K) p
EDUCATION and/or EXPERIENCE) O$ f8 |4 z" L6 o
# ^% E( W9 r1 M7 `
• Technical certification, with a minimum of two (2) years technical support8 n8 q2 m5 Y$ n2 F. E F
experience, or any equivalent combination of education, training, or experience.
2 e, |0 x* z. i8 [2 e• Demonstrated knowledge of personal computers (desktops, laptops, printers),9 a3 H1 Q* I5 y: t- X2 w
Voice/Data, Warehouse Systems, and general knowledge of personal computer
6 _+ b/ t* l# g9 s6 v( W) Bimaging processes.
9 ]9 L" C+ X* z6 B. C• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
0 W! O4 {+ V3 e( u- R' G- |servers including fax server systems." t J+ W5 Z5 p- Q" n5 ?
• Knowledge of help desk operations, software, databases, and Visual Basic.
2 q1 O9 W7 E! e' }& d+ L
( {, _# k/ U. J! v0 j5 N7 KPHYSICAL DEMANDS
. v4 R7 T" D1 L$ i) B% J+ D6 e1 z) i/ J2 F
The physical demands described here are representative of those that must be met9 D. ?* n3 c5 K/ P
by an employee to successfully perform the essential functions of this job.
" m% d7 d" F; A0 C5 s0 DReasonable accommodations may be made to enable individuals with disabilities to
! r+ Y# d6 z" d1 ]perform the essential functions.% U: w1 a1 v, D; I) y6 L1 l) M4 i
3 {9 ~1 I* z2 ?6 C& _Work is generally mobile. Requires frequent physical effort lifting personal
' {" d( v1 [, I5 Q( |8 V- Bcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
9 s! m, D6 ^0 @is needed to carry out everyday activities.2 U. m$ z# ^( i; z
4 w' Y8 u0 x3 C' E+ Q) xWORK ENVIRONMENT+ L, F! I& Z+ C8 E
' t" t; }+ c+ H( mThe work environment characteristics described here are representative of those5 F% R) P P& h2 S
an employee encounters while performing the essential functions of this job.' N- W s4 e1 U# _2 G. p
Reasonable accommodations may be made to enable individuals with disabilities to
6 k; }9 b/ I8 p* s, v+ w8 y i4 Tperform the essential functions. |
|