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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in- i& U- X/ R- T2 ^
the 2008 Report on Business magazine. Based primarily on employee input, the) `; P4 r( L- H
survey ranks companies based on levels of employee engagement, employee% B" c9 b8 T% p* l4 K( }8 ?; c
satisfaction, executive leadership, workplace culture, and more.
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. c2 v; ]3 P' Y) z1 yCorporate Express Canada has operations in 23 facilities, 10 distribution
  g; m5 M7 Y4 icenters and employs over 1,500 people, approximately 400 sales and customer care
; y& A9 p6 b8 a# ]# Hrepresentatives and owns over 110 delivery vehicles. To learn more about us$ f. k  B/ j% w/ @3 J2 l4 e
please visit our website at www.cexp.ca Corporate Express offers a competitive
. x  i: F9 P/ k) I4 R- ybase salary with excellent opportunities for career growth.
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+ h9 l  y  G9 h7 MPURPOSE2 |. x5 _% d" |# z  \
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Provides technical support in the division for computer hardware and software.- w! I7 ^( z' Y6 O) H( w
Troubleshoots network problems. Installs and maintains PC hardware and software
3 {6 j) J5 i& T% d$ n9 {/ T7 R3 ]to allow computer users to access the network.7 f) C& o; d$ h2 n6 T' p: Z6 x) j

* W" y: `0 x0 n0 x, bESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may/ a7 D' ?/ [1 E  h+ f; Y
be assigned.
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" p" l" F9 N2 J% @/ g! y8 R1 h9 x• Installs computer hardware, software, peripherals, printers, and fax machines( B: I2 Z5 [1 Y, q
for the division staff.
! b1 h) W1 f& S' y3 e3 R• Provides help desk support services for the division.
3 o8 Q; s/ U  O9 K/ a) t, @• Serves as Microsoft Office application support by assisting internal users in
; f0 B1 Y6 P5 [: Wthe use of Microsoft Outlook, Word, Excel and PowerPoint.7 n: `- L! N) m7 \2 |2 W
• Manages the desktop and asset management lifecycle process to replace and
. S1 Q6 O8 G, vinstall PCs., t* u, H! Z) D# R& P3 D
• Performs administration and maintenance of local site servers.8 v- ]' T. }# ?. Y. z0 _
• Acts as a point of contact and reports warehouse system issues.
& a9 U  P/ A5 y8 ^• Assists in implementation and maintenance of warehouse systems, as necessary.7 N; P3 e  o4 z5 v" u
• Supports and performs tasks related to company IS policies and procedures., r5 e" G8 K3 r, F5 E% |$ K
• Troubleshoots hardware and software problems, provides software diagnostics6 b' j1 \+ M2 v% Z# n! F) `
and assists the users in resolving the problem.% t9 M2 e! i0 t2 c8 r9 r3 V
• Performs LAN tasks as directed by National IT staff. Tasks may include! U) e* H: X# F, i0 |0 t  |# G
installation of hardware, maintenance of patch cables to standards, and assists, u2 L0 _. m$ s4 `0 t* C- ~
with component failures., z0 j+ S$ K- q) x
• Performs basic administration of local phone/PBX systems to ensure the
6 Y. j* ~4 v9 \division is operational. If division is on IP Telephony, works with headquarters
/ D, T5 j* j' n7 W! k$ G; I8 ]Voice/Data Team to support telecommunication solutions.( K7 I. }4 K+ t! P3 S
• Maintains hardware and software inventories using company Asset Management
& U& q8 U3 j/ F. o. {/ |software tools.
1 s/ w" [6 B9 p4 F• Maintains standard naming conventions., o' w5 ?* g7 n! V" w" q4 v
• Coordinates with division management to engage contractors for break/fixes of, M' n+ J6 C: z: T3 n4 }! C7 x4 ]0 u
software/hardware and computers, as necessary.
! t7 k+ q+ Z3 E* G! o0 H0 c• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
$ G0 c: v' ^- d/ ]# w! W7 l! LServices personnel.
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; R: n  j9 q* V* w# u% dCOMPETENCIES6 [  {4 s2 p5 L8 v. |) m
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• Analytical and troubleshooting skills# q$ W- A. O; K5 \  M/ V
• Team player8 K& X  l. {2 ]+ F+ N" D
• Good communication skills, both written and oral  @+ R) x8 c) P) d
• Good interpersonal skills
/ I8 \# v6 {% t6 a5 D• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
9 H; k2 N3 V0 C  U3 L- y• Experience with VPN and Remote Access Dial-Up connections4 k6 {, }0 H; J) a$ ^# l7 q% ]

1 d5 [3 b/ r( }+ {  m: t% p* wEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support) a% |$ ]6 y4 _6 z# K, _, I8 t* Q
experience, or any equivalent combination of education, training, or experience.) R" b' O' z! }9 ^( a/ n: U
• Demonstrated knowledge of personal computers (desktops, laptops, printers),, s+ ^& A. Q: N/ {
Voice/Data, Warehouse Systems, and general knowledge of personal computer% y$ o; F2 z4 ~, W4 n2 T+ k
imaging processes.7 U$ J' }( h/ i) q' T
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and  q2 |, C0 d1 T( m8 ~8 e! K
servers including fax server systems.
  F* R* O( g2 I8 |8 e4 O9 v& @8 @/ V• Knowledge of help desk operations, software, databases, and Visual Basic.+ b* I6 J1 A, |
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PHYSICAL DEMANDS) [6 U) W9 ?* U' l$ {' s' U
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The physical demands described here are representative of those that must be met0 C* ~1 B1 `9 L& A( E7 x; K
by an employee to successfully perform the essential functions of this job.
# i/ d1 r0 J# F4 r0 V, L- o% eReasonable accommodations may be made to enable individuals with disabilities to% o+ H4 h4 M: n; ^, k2 s
perform the essential functions.
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1 N% i2 H4 a3 z6 y, X, Z5 CWork is generally mobile. Requires frequent physical effort lifting personal* m! X; M+ ~$ e- m5 k" T/ D9 ~
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
# u6 p9 h! m% jis needed to carry out everyday activities.
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! H% K+ ]+ v& f0 s7 W+ o0 k# DWORK ENVIRONMENT
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5 L' C' H7 D" Z1 k/ aThe work environment characteristics described here are representative of those3 M8 J. x9 o, s/ S2 P3 x  Z) g
an employee encounters while performing the essential functions of this job.
8 o) Z0 c' \( W" [" KReasonable accommodations may be made to enable individuals with disabilities to
3 K3 Z9 X) ?' }8 @0 V: f! T% @3 q( Eperform the essential functions.
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