Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
4 R" A" W% p, h' Z# b+ n6 Msurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
  [& H% o! m. Hcenters and employs over 1,500 people, approximately 400 sales and customer care
9 U4 O3 S5 K5 J: g8 {9 G6 S! grepresentatives and owns over 110 delivery vehicles. To learn more about us
  D  w" Z5 U- i- m& pplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


2 l/ Q  V0 b$ _* E% \3 uPURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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. [7 y" Y# X  i4 d7 e. w' @ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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1 l# p' d- j2 o+ u5 a( V• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
8 }' D3 i6 z& R7 K4 l• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
7 k2 q$ p% f$ [8 j8 w6 Rthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
$ R' }2 w! A3 k2 B# |/ Y• Assists in implementation and maintenance of warehouse systems, as necessary.
7 ^2 J7 K: R7 \5 N• Supports and performs tasks related to company IS policies and procedures.
2 x+ O2 j/ L  B• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
2 N9 W* h* b8 f+ F; m: t4 ~( s• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
8 o; o6 E& w9 E" E3 p+ `) J3 S) Q2 h• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
; x" m2 [; h- E; g! i& |4 J# a• Maintains hardware and software inventories using company Asset Management
software tools.
9 b% W& n0 T1 K' ]9 w% N• Maintains standard naming conventions.
( z7 [& P0 F3 j% L1 F4 B# n' K• Coordinates with division management to engage contractors for break/fixes of
* N8 x' ?% Q) E. A8 w. r+ M) Nsoftware/hardware and computers, as necessary.
6 X: A$ o0 O) Q2 C• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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6 O5 G) c* ~( {3 h; T; u' f. cDaily interaction with division users, division and head office Information
# E6 w, ?" o! @) oServices personnel.
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5 Q3 O! A$ Z0 O/ E+ Q3 SCOMPETENCIES
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• Analytical and troubleshooting skills
' X0 Z$ }! l1 r; N• Team player
4 e% I, \- ~& Y  @3 T' K• Good communication skills, both written and oral
; B( k& ~, x8 h* J; i5 x& n# Y• Good interpersonal skills
) E8 L- B7 p4 u• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
& {+ `+ k/ C2 b3 x, x9 z" g• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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# y  ^5 [+ J3 i: G) S% M0 D) M• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
0 i- ?! w4 U, E0 b1 f0 ~• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
5 Z5 p/ x& I* L; s5 T- Kimaging processes.
" e% ^2 I# }/ |: e# E+ G• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
$ g& N# J" B- [- T* S+ u& f" E  Cservers including fax server systems.
/ ?, ?' P( l! j4 O/ Z• Knowledge of help desk operations, software, databases, and Visual Basic.

3 _" ^8 }9 [# CPHYSICAL DEMANDS
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* I6 y( F- B$ GThe physical demands described here are representative of those that must be met
) h3 V2 C" f2 z5 {0 ~by an employee to successfully perform the essential functions of this job.
: g  s1 n. ]+ v  ]. r+ U+ wReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
! r  o+ i0 S2 W" ~4 rcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
5 Z1 N+ J, T& K5 h7 Pis needed to carry out everyday activities.

. ]2 x7 ^: N% `* h/ h: a! ZWORK ENVIRONMENT

8 W9 B$ m/ M7 _/ |- H- xThe work environment characteristics described here are representative of those
: N4 m3 C2 \3 K) j6 v' Z% I) Ban employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
/ I% U9 ~$ e5 W: Hperform the essential functions.