Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
% E9 j; k2 j/ j0 B! ^3 N4 zthe 2008 Report on Business magazine. Based primarily on employee input, the
% s+ K" o8 Y9 i5 c! Asurvey ranks companies based on levels of employee engagement, employee
( z7 Z# V: q2 ?$ [( W9 n  Qsatisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
' R- D8 E. G+ U& r: Drepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
: z6 C$ I% y- m7 S" ?3 s2 O( Sbase salary with excellent opportunities for career growth.
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( D8 E8 ]) V0 y6 r- QPURPOSE
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Provides technical support in the division for computer hardware and software.
3 @& u! P$ p  _) n* GTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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; Z' d2 _. S  t" l• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
7 v% B- b. Q- H6 P* w9 `& W• Provides help desk support services for the division.
0 V( S, A; M' S: [& ]• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
3 k" D: a3 s/ I6 }• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
4 W8 U! p( r9 l9 _2 o. u& d• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
' E: A( B* ~, t• Supports and performs tasks related to company IS policies and procedures.
, [5 j9 s7 d+ g+ k7 T; }$ R• Troubleshoots hardware and software problems, provides software diagnostics
3 M/ b) S% |4 R5 Pand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
( A7 G- m% q6 d& t" J2 h" \installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
0 |) x6 c3 J# }3 |• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
0 ~) ^' ^) f& DVoice/Data Team to support telecommunication solutions.
. v0 X+ g! u% b. m; x• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
! i* S5 W. W& a4 q5 R3 e7 H• Provides backup support to other IT professionals.

( r' j( A0 D  h9 P9 _: Q4 {PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.
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- d/ C+ W' w: R% {  @9 hCOMPETENCIES

• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
8 z5 T2 b2 Z. a5 S/ j+ ?$ K• Good interpersonal skills
' d+ H+ ^* v. i; N• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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( k, j3 \+ S; J% \EDUCATION and/or EXPERIENCE

! n* d% o; C/ W1 u• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
$ E  s" G3 n( U  @7 R• Knowledge of help desk operations, software, databases, and Visual Basic.

0 z, g( y4 W( h; f- E: YPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
4 G) g5 D: [# G2 n; h  d8 Sby an employee to successfully perform the essential functions of this job.
& H# c* k. |$ J- }Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
( d/ Y0 _% m5 N, icomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
4 H/ y( n& n$ X# W' K) ais needed to carry out everyday activities.
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WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
8 K0 }0 f. J5 P" c  }( ^1 X, TReasonable accommodations may be made to enable individuals with disabilities to
$ Y; R! a0 \1 Q1 x9 @4 iperform the essential functions.