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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in# i% d, O& A, W! d
the 2008 Report on Business magazine. Based primarily on employee input, the
! N0 y# l: E( ~& m! L: l7 V; x6 ^survey ranks companies based on levels of employee engagement, employee# f8 f& L5 d( R4 A' i. i
satisfaction, executive leadership, workplace culture, and more.  b! V2 l7 }: X, }+ b

+ }: {6 H: f& S# V4 `8 b; {Corporate Express Canada has operations in 23 facilities, 10 distribution- R7 I& L$ z$ G% }
centers and employs over 1,500 people, approximately 400 sales and customer care- f3 k# F2 i( @& E
representatives and owns over 110 delivery vehicles. To learn more about us
0 U  S9 B0 E- Q; dplease visit our website at www.cexp.ca Corporate Express offers a competitive
6 M. W2 N) b. X9 M& s& _+ l0 Hbase salary with excellent opportunities for career growth.
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PURPOSE* m! P& A/ f$ v  D) N
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Provides technical support in the division for computer hardware and software.% Y; W6 r4 f  R/ ^8 p* P& x
Troubleshoots network problems. Installs and maintains PC hardware and software
, w6 l) D8 H( l+ g6 ?6 Pto allow computer users to access the network.7 I& f. \+ ]  G- f$ ?/ Z

6 A& [7 i: G* j. V1 m& H( pESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may5 P: f. e, y1 u2 A* v9 ?, q
be assigned.
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& N) f$ e; S# g• Installs computer hardware, software, peripherals, printers, and fax machines& l2 C- @6 |" \! Q8 @
for the division staff.
7 U  o$ \1 ~9 \. u• Provides help desk support services for the division.
# Z& Q1 ?# h' G7 Y- d6 m3 T• Serves as Microsoft Office application support by assisting internal users in  z9 @" J! ~5 v
the use of Microsoft Outlook, Word, Excel and PowerPoint.& \5 |) p6 ?8 Y$ W" F
• Manages the desktop and asset management lifecycle process to replace and
/ O8 n6 f+ q4 T& ^& \( Binstall PCs.
  _/ }0 d7 V0 ~0 S- {: u• Performs administration and maintenance of local site servers.
, [3 ?& p  ~( j" u7 r• Acts as a point of contact and reports warehouse system issues.: }! s! S" k- @5 p  {
• Assists in implementation and maintenance of warehouse systems, as necessary.7 p6 @, M+ x6 s$ W
• Supports and performs tasks related to company IS policies and procedures.8 t9 H2 U( S( v
• Troubleshoots hardware and software problems, provides software diagnostics
4 F# ]2 c5 X0 \/ d; {% Q1 Aand assists the users in resolving the problem.1 b! x$ L% J/ o# F: J/ m' y: Z
• Performs LAN tasks as directed by National IT staff. Tasks may include
" o/ q' k& r' Minstallation of hardware, maintenance of patch cables to standards, and assists. p" l- P# f. S9 k2 J, `5 t
with component failures.
' V& Y  K6 l1 j: f7 E2 ~3 X8 g• Performs basic administration of local phone/PBX systems to ensure the
) x, T) R" E7 h+ Fdivision is operational. If division is on IP Telephony, works with headquarters( e- \) Q; N4 ^) f) d- p
Voice/Data Team to support telecommunication solutions.
! ^/ {' x4 d, q% ]3 F• Maintains hardware and software inventories using company Asset Management
$ s/ K& p7 x7 Tsoftware tools.
, }0 e9 ?5 k8 z9 g  L6 S  V  i7 B  t• Maintains standard naming conventions.
1 V/ C+ v& W) ]. `• Coordinates with division management to engage contractors for break/fixes of0 k1 ?( M8 P7 x# I2 t) j- P  k
software/hardware and computers, as necessary.( Q% A1 |' Y% w" P2 i0 I: d- B
• Provides backup support to other IT professionals.( |) t; M" ]) v8 Z2 G4 U

& U% H  |  z; Y1 s/ N4 b/ |PRIMARY INTERACTIONS8 w& f% i; f3 l1 [* p, S5 e# y0 ?' K

* J6 Q$ b; {. T& s0 M. KDaily interaction with division users, division and head office Information  V6 q( Y: M3 ^' U) M: W+ G: A
Services personnel.
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COMPETENCIES
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: H3 p! P9 a! @: b, P  h) y5 A) `• Analytical and troubleshooting skills
/ e2 U" f7 y- B: T/ _• Team player
# J: [  Y: f# Q; ?• Good communication skills, both written and oral3 c* {  K% E0 F
• Good interpersonal skills" o: s  n3 Y7 `4 r2 N0 g6 q/ N& b
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
2 _4 @+ N8 {3 A2 f  M% w. A• Experience with VPN and Remote Access Dial-Up connections/ S" R7 S6 ^- b6 u2 L

9 w8 C' {0 X$ F2 W2 x  NEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support( t8 L/ j4 L8 _/ L# [
experience, or any equivalent combination of education, training, or experience.& q6 v" |- r8 j4 K8 `% }" c
• Demonstrated knowledge of personal computers (desktops, laptops, printers),+ A  e) h$ p4 h
Voice/Data, Warehouse Systems, and general knowledge of personal computer0 g# m, t- Q3 ]( r( u
imaging processes.
$ b* f4 p1 A3 A• Knowledge of laser printers, multi-functional copier/printer/fax devices, and( @( |; g6 q4 g4 P5 ^1 c
servers including fax server systems.
5 z. G9 X9 a$ r, Q• Knowledge of help desk operations, software, databases, and Visual Basic.
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5 Q6 r1 O0 w) {. @: HPHYSICAL DEMANDS4 o2 a3 ?! I- M* {' h5 ?
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The physical demands described here are representative of those that must be met! _3 T0 Z0 C1 h) [0 P
by an employee to successfully perform the essential functions of this job.
  r# [- A/ {' H2 l( D/ N% \Reasonable accommodations may be made to enable individuals with disabilities to4 _& r+ A$ K' C) F: D" Z
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal& G5 r' s2 K# j) t, [" k
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping' P& _5 c3 u1 Q6 h
is needed to carry out everyday activities.
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% W# }% f9 z- k. a; `6 IWORK ENVIRONMENT% T9 p, J( Z0 Y
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The work environment characteristics described here are representative of those
; a8 K$ @$ T' `; K9 O1 M1 uan employee encounters while performing the essential functions of this job.
# A! v' o8 b( G: J; EReasonable accommodations may be made to enable individuals with disabilities to3 P; o1 V6 u( B7 E* m9 f+ a
perform the essential functions.
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