Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
" H9 w. j  k; Z) ythe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
! }, k- [+ U+ V. i3 J8 |/ [satisfaction, executive leadership, workplace culture, and more.
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9 V5 P6 J3 D) z; @$ b5 TCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
( f) W# n& n3 Zrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE
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( [' B  K( a8 ]! qProvides technical support in the division for computer hardware and software.
4 |6 C2 P* m7 U( a$ G! JTroubleshoots network problems. Installs and maintains PC hardware and software
6 l: m( t# U4 {' Vto allow computer users to access the network.

- f" D  ^: v. zESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
4 K& z& V. `+ Hbe assigned.
( |9 ?" H+ {8 P+ c# b8 W: w% u& I. }
& ^: ]7 n% t! J" _• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
/ f8 t' Q7 p$ h0 hthe use of Microsoft Outlook, Word, Excel and PowerPoint.
& I# ~. w5 X: _/ S+ N• Manages the desktop and asset management lifecycle process to replace and
install PCs.
% V7 U+ N- K: K9 z* E8 V  G) E+ ^/ a• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
+ V1 G& p* e% X- l, l- d/ y• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
4 M+ B! m3 m& X! d$ M* k• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
" H; L; F, q9 c0 q: l! Uwith component failures.
* G2 h0 h) w* v& z# x  Q) K• Performs basic administration of local phone/PBX systems to ensure the
  }2 L0 f/ b5 `  }( k0 L8 J4 L3 ddivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
+ u% c! h+ f# J8 l8 t• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
: S; q0 I5 A8 ~1 v3 d• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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) g" G% n1 u+ ?- e1 j# r/ nPRIMARY INTERACTIONS

+ }5 j5 p0 ^3 P  w; Q, GDaily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES

" z6 l! h8 y) s( e% o( f& `• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
* l# P/ Q5 {+ X5 B• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
6 p. a2 E! T1 g9 ~/ R( v4 y( k- n• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE

6 a3 Z* g1 r4 `9 X• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
. N% ]1 w4 c- a- Z# zimaging processes.
: {! U* E  w3 g• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
) q# Y8 X' t/ K4 c1 S7 Fservers including fax server systems.
0 |/ M1 t5 d2 i7 k* Y• Knowledge of help desk operations, software, databases, and Visual Basic.

3 Z/ S# P1 ?# jPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
- f4 W2 Y  H; r- b+ o( q4 V: mReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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. K4 q# G/ ~! W, w+ Y+ r$ aWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

WORK ENVIRONMENT
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- g# w2 b; g- r7 C  oThe work environment characteristics described here are representative of those
% ?6 t& e; G# x/ |% n/ m. y% ban employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.