Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
! t+ D& q" ?) r9 R, H( ~2 Y5 J$ Fsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
0 h6 r! ^) _: l$ ~representatives and owns over 110 delivery vehicles. To learn more about us
" N0 p8 ^1 G1 C7 a( k2 Q" tplease visit our website at www.cexp.ca Corporate Express offers a competitive
1 H9 U2 u: t! [. w2 ^base salary with excellent opportunities for career growth.
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$ f8 g% q. u9 IPURPOSE

Provides technical support in the division for computer hardware and software.
8 e9 Z% F1 J6 X8 Z, Q# KTroubleshoots network problems. Installs and maintains PC hardware and software
) E" r$ @  D; G' F% k  S( ]to allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

) @. O& a  f/ F/ }% ]• Installs computer hardware, software, peripherals, printers, and fax machines
1 h0 ?/ d- {3 f' q( r+ q* d: jfor the division staff.
* z) p7 g7 c3 L9 ^- |• Provides help desk support services for the division.
# L# @9 t8 O2 p2 C• Serves as Microsoft Office application support by assisting internal users in
# P( V6 T. ^0 C, c( [- H5 gthe use of Microsoft Outlook, Word, Excel and PowerPoint.
* i4 q& N- E% j/ i• Manages the desktop and asset management lifecycle process to replace and
install PCs.
8 |$ ~0 N& o) w/ X& N# a1 l• Performs administration and maintenance of local site servers.
- n: y8 [; R2 D1 D3 B• Acts as a point of contact and reports warehouse system issues.
2 L% a' J" b! f6 s2 B9 k" ?7 y0 k• Assists in implementation and maintenance of warehouse systems, as necessary.
) v6 x8 l/ B! ^. ~" u- ^• Supports and performs tasks related to company IS policies and procedures.
, w0 U. m; i" [% ?" ]' {% q• Troubleshoots hardware and software problems, provides software diagnostics
+ a: g8 c# @6 j% e3 l* ?and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
4 z. j' `# S* h% sinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
' a6 r2 ~) P  m4 S! h- V• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
8 M5 U+ D6 }3 C2 @0 T• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
7 P1 U$ B- I& r, R1 p4 gsoftware/hardware and computers, as necessary.
9 B* E: f" o) |. U* T- D• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
  \0 v) C! H1 e7 Y! ZServices personnel.
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COMPETENCIES
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• Analytical and troubleshooting skills
. e0 c+ n! m3 L2 E6 J• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
+ c, G) }1 N1 C7 d; k$ g& I. j3 s5 `• Experience with VPN and Remote Access Dial-Up connections

( b. W) s" I* N# S+ v; n. d* jEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
- P# o" P* I! H1 G7 rVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
% B( U# V/ y( ], E! K9 X! Hby an employee to successfully perform the essential functions of this job.
) i- J% e- I! c  B) v& fReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

* b) H+ N2 [7 K: e- G$ F9 GWork is generally mobile. Requires frequent physical effort lifting personal
8 z% h% I- G; E3 @: p. {computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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WORK ENVIRONMENT
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) P3 A1 x# z$ [8 y+ Q. t0 u* IThe work environment characteristics described here are representative of those
# Y9 \5 F1 ?( l, m0 C, M3 S0 @; yan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
  {* s& I4 I7 c0 ?2 m% nperform the essential functions.