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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in
  k" }7 s+ F9 }) j1 _! a. Qthe 2008 Report on Business magazine. Based primarily on employee input, the. q# g" @% y7 n' T
survey ranks companies based on levels of employee engagement, employee9 y1 @* G$ u8 J2 {  d; ^
satisfaction, executive leadership, workplace culture, and more.
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' k; t  @! u9 q5 l* g2 q! hCorporate Express Canada has operations in 23 facilities, 10 distribution
0 }  N! A) b' O( l# G0 \: ]* R' [centers and employs over 1,500 people, approximately 400 sales and customer care
/ d$ u- V6 b( U& Brepresentatives and owns over 110 delivery vehicles. To learn more about us
9 ~, o5 e4 R& F" M6 I* v, Mplease visit our website at www.cexp.ca Corporate Express offers a competitive
! A# N( v2 G1 Tbase salary with excellent opportunities for career growth.
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( ]2 M+ Q2 ?4 x5 Q  hPURPOSE  z% M. ^/ a; F4 q) o

0 j! N# b, v; S* e6 r6 |Provides technical support in the division for computer hardware and software.
# Z' A/ p. y7 @- ]/ T5 WTroubleshoots network problems. Installs and maintains PC hardware and software
# m& a3 V1 d2 K$ m4 U: Tto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
* R* T& M& k, Xbe assigned.5 l, I1 A  ]3 O! f
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• Installs computer hardware, software, peripherals, printers, and fax machines
: O# a( z& ^5 ]$ Q" afor the division staff.1 s+ f0 @+ _; W3 v5 r
• Provides help desk support services for the division.
! B& r7 H. u. p3 \- Y& N• Serves as Microsoft Office application support by assisting internal users in  C) `- o' Z2 D3 `8 r' T2 Q" V
the use of Microsoft Outlook, Word, Excel and PowerPoint.! U" K& W+ G! k  z8 P8 J2 T& B# M
• Manages the desktop and asset management lifecycle process to replace and0 v. a. x, b0 B  |" [& ~
install PCs.
  ]0 Z6 m+ s. }5 g# V• Performs administration and maintenance of local site servers.
0 _) J4 n. w/ y3 I; D& e• Acts as a point of contact and reports warehouse system issues.
6 T( D8 h" j) d  Z9 W: r• Assists in implementation and maintenance of warehouse systems, as necessary.8 [! v, K# `2 T2 T' |
• Supports and performs tasks related to company IS policies and procedures.  h4 J; b" p! N( J3 ]; \, Z4 T4 K
• Troubleshoots hardware and software problems, provides software diagnostics
+ l; J: o, q- L: y/ b7 S0 sand assists the users in resolving the problem.# r; |# d% O' h8 x
• Performs LAN tasks as directed by National IT staff. Tasks may include
& L0 w! K5 L4 K9 L5 s; tinstallation of hardware, maintenance of patch cables to standards, and assists
1 L' `+ L$ ?7 \/ wwith component failures.2 q( I, O* C$ z2 J
• Performs basic administration of local phone/PBX systems to ensure the' k% w. ?$ v/ a4 [
division is operational. If division is on IP Telephony, works with headquarters& N! g4 h# {3 g4 {0 R: n7 B1 i
Voice/Data Team to support telecommunication solutions.
) t+ K7 c/ F% T  `• Maintains hardware and software inventories using company Asset Management) A# j$ ?1 Y! }: Y# {
software tools.: H4 M3 G  d* ?* ^) U
• Maintains standard naming conventions.
7 A- r! a0 Z" j: h$ a. a• Coordinates with division management to engage contractors for break/fixes of
  T3 X1 w9 {4 A! [* @( C# Csoftware/hardware and computers, as necessary.+ `6 T8 b4 d' e0 s. u9 g# ~: Q
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
  `8 l. z) Q/ v, D+ e5 QServices personnel.
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COMPETENCIES. B. r; p7 @( l' _: ?
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• Analytical and troubleshooting skills
1 y, @  |. Z9 y& a1 T• Team player- f2 u  r  z& E& ]% e$ v& P
• Good communication skills, both written and oral0 ]* H2 T: o3 B; ]
• Good interpersonal skills
9 y" w: f/ T6 f2 L( v• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)& Y4 R. K3 [& F
• Experience with VPN and Remote Access Dial-Up connections/ \7 ]3 E8 }5 m- C$ `' A$ ?* [  T: g
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EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
) ~% X- J1 h4 f8 Sexperience, or any equivalent combination of education, training, or experience.3 ]' |$ n: o# L) \- }, C3 m$ N
• Demonstrated knowledge of personal computers (desktops, laptops, printers),5 I( q3 _  s5 f% m( q; m
Voice/Data, Warehouse Systems, and general knowledge of personal computer
% L+ r& e9 ^5 pimaging processes.- A1 h0 Y2 w5 T1 W4 I( N
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
( b: R3 v& _  E' A2 e4 eservers including fax server systems.
& g( \, _$ n# s8 o: ~: F! i& N) y• Knowledge of help desk operations, software, databases, and Visual Basic.
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  u: [& \, p$ wPHYSICAL DEMANDS1 n4 H7 B# g% Z1 L/ p

( u1 ^8 u) i9 ^; `6 l0 a0 E  |The physical demands described here are representative of those that must be met  L/ {6 f- r& A- U* Z& j
by an employee to successfully perform the essential functions of this job.
  k( h2 B8 _) AReasonable accommodations may be made to enable individuals with disabilities to
0 T; {6 ^9 f' operform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal7 i  V% ^: N  P7 u
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping# u: c: G/ }& k
is needed to carry out everyday activities.. t2 `) f1 E& Z& L1 f6 ~( B) \2 V

6 H0 g1 L; d! o- @) u9 J& k& n, QWORK ENVIRONMENT
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The work environment characteristics described here are representative of those' d: n- g: ^  I& ]  S+ ~2 z
an employee encounters while performing the essential functions of this job.
. ^' S* J: L6 Q+ ^Reasonable accommodations may be made to enable individuals with disabilities to
7 M9 k* S, I/ B- c$ Nperform the essential functions.
理袁律师事务所
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