Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
% Q+ K9 c% ?" j0 ysurvey ranks companies based on levels of employee engagement, employee
  x* C6 T- G$ G3 P# Esatisfaction, executive leadership, workplace culture, and more.

" _8 d) Q- ^. Q. o/ |9 [Corporate Express Canada has operations in 23 facilities, 10 distribution
4 V, Z/ X3 X, O' X& L1 e! Ocenters and employs over 1,500 people, approximately 400 sales and customer care
5 n9 f4 K* t) U$ m% Srepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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& g; p+ Y+ Z* A& T1 j  B2 NPURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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% W7 q' e, r7 W5 J7 VESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

) N8 }9 P- @4 D+ E• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
. Z& n5 L% x: a, L( \: w7 t8 [• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
# |# {; Q0 Y% Z" D• Manages the desktop and asset management lifecycle process to replace and
" l7 A# D, ]- e, [) Einstall PCs.
• Performs administration and maintenance of local site servers.
# @  L8 X5 q% G9 v• Acts as a point of contact and reports warehouse system issues.
8 Q2 {8 d. [3 H1 }% Z• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
  T3 V7 C% L2 c4 w# s• Troubleshoots hardware and software problems, provides software diagnostics
% S# j# ?8 c# ~1 f6 [4 tand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
) X, `. w+ `9 I9 H8 `, O7 Yinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
0 R* t# E5 Q, I% X; O5 d6 m• Performs basic administration of local phone/PBX systems to ensure the
' ~% P5 g: B+ F/ `  m" Bdivision is operational. If division is on IP Telephony, works with headquarters
7 a+ i3 L( D9 I7 b- i& LVoice/Data Team to support telecommunication solutions.
7 Q" z. c# Q' d$ w$ ^7 j• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
% q3 l; u* x/ H* I6 s• Coordinates with division management to engage contractors for break/fixes of
0 i! b. p! `* _: X: }1 b" x+ ^% asoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

* Z5 @+ W5 e  P5 QPRIMARY INTERACTIONS
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0 L' v3 D8 s* c1 EDaily interaction with division users, division and head office Information
! N' j2 O2 a7 G8 J* ^Services personnel.

1 b/ G( z; ]7 s0 x8 o. N. c  hCOMPETENCIES

' [' p/ G! S8 s( P+ E8 d• Analytical and troubleshooting skills
1 {' F3 _- S2 C  e% k. O9 C• Team player
  a% E) Z7 [0 \) q( W2 E; f+ `4 N• Good communication skills, both written and oral
% d$ z8 z& `% b9 x& U• Good interpersonal skills
; S! ^" K: `+ F3 W. `* f• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
! Q; o. Z/ K/ \imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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9 h7 r; D2 M- G% N0 f" j" hThe physical demands described here are representative of those that must be met
( S! z1 k  h; _; V+ [7 Zby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
+ F& ]% J" d, ~. E' ^) P0 Wperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
0 g- J2 F/ i4 N$ Uis needed to carry out everyday activities.
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( {% @. j! ?- X( B6 l4 eWORK ENVIRONMENT
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" G! ~2 G6 M, U3 cThe work environment characteristics described here are representative of those
  n  t8 q; G2 _( r6 N1 b4 ^  e  m7 xan employee encounters while performing the essential functions of this job.
  I. X- ^' H) N* a  v  FReasonable accommodations may be made to enable individuals with disabilities to
& [7 k' ?5 N# l4 Qperform the essential functions.