Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
, M1 h& g+ O  Z- q+ n& `& x) Csurvey ranks companies based on levels of employee engagement, employee
$ L8 ]  A5 |( r0 {satisfaction, executive leadership, workplace culture, and more.
$ E5 C4 O" J$ U6 {' O! X
- _+ u& U4 ?$ @0 VCorporate Express Canada has operations in 23 facilities, 10 distribution
+ e3 O- i. h- p7 [5 {centers and employs over 1,500 people, approximately 400 sales and customer care
! o2 J% ?" o$ v- p; Xrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
# K: X$ Y0 e# M3 e" n! ybase salary with excellent opportunities for career growth.
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4 X! h. a- h/ U) x: BPURPOSE

Provides technical support in the division for computer hardware and software.
' s9 r5 j9 M) ~/ y4 X) lTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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; r8 B2 @3 J( ZESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

4 ~2 j  _. ]+ D+ g• Installs computer hardware, software, peripherals, printers, and fax machines
$ q1 h1 U1 j, M6 b4 F6 e' }, G% t/ afor the division staff.
& C. l6 m/ u1 M4 N) P. A• Provides help desk support services for the division.
; S& v7 m5 ?0 L+ {, i1 }+ ^• Serves as Microsoft Office application support by assisting internal users in
- P. v& S/ K& ]0 D  n% \, C$ ithe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
: W# \& L/ p: U: F% R, x1 `• Performs administration and maintenance of local site servers.
& x, Y8 v% j/ a8 t& q% Q0 x" Y• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
4 D. ]4 P, {3 J/ O8 V$ p8 I- i4 n• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
$ Y) z2 s4 L' k9 v- o5 }4 Hand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
# D4 S* V3 g% o$ oinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
9 |) A! F2 |4 W* |, D" t• Performs basic administration of local phone/PBX systems to ensure the
( v' i) N- x0 Xdivision is operational. If division is on IP Telephony, works with headquarters
( S  }+ b/ [3 I" `* B3 |Voice/Data Team to support telecommunication solutions.
; H( w( o4 F$ a1 w- Z, g• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
9 N' V& `7 [+ o$ z" i" L9 ~- JServices personnel.
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COMPETENCIES

• Analytical and troubleshooting skills
0 w3 l0 N: G/ _( a3 d• Team player
3 N, ^3 q5 T+ I3 k• Good communication skills, both written and oral
8 U6 g- t% u* P: k4 H* [• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
7 d; [6 Y3 h# S! [& M• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
9 l; r" l0 J5 k! B# ~• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
! U3 W+ h* ]- k/ s/ {1 p3 b• Knowledge of help desk operations, software, databases, and Visual Basic.

. N* L. e: U5 A# [2 nPHYSICAL DEMANDS

6 m) G5 _4 Y* @4 q* _5 y: M& S" RThe physical demands described here are representative of those that must be met
* d1 s, D% m& g; c/ b* A- wby an employee to successfully perform the essential functions of this job.
% {% b. u# ]. U# C6 nReasonable accommodations may be made to enable individuals with disabilities to
0 A( e% ]( f2 Y7 a. i  Tperform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
. C# U- ?, {+ F! K1 T; Ycomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
' ]( _+ K  |5 tan employee encounters while performing the essential functions of this job.
2 w: _; f! T( [+ X1 S( bReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.