Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
7 G8 h- |' i4 H, M* y7 Fthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
* H5 j; b: u8 |" L4 csatisfaction, executive leadership, workplace culture, and more.
+ h9 b, E2 W: i
, P. Y* p3 Y4 U5 pCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
0 `& {9 w, i8 L1 `representatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
) ]+ T( G3 P/ R  d

PURPOSE
' J( E% ~  l! K3 `) I4 {6 }0 r
Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

9 u5 X$ u: e- N6 Z! C/ mESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
- ?# {; W! G) r, x1 t2 X1 Ybe assigned.
7 }7 c5 K& U& q5 j. @
• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
# M+ j/ k3 I4 M• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
! u7 T# `- X9 l$ o2 q3 C2 zthe use of Microsoft Outlook, Word, Excel and PowerPoint.
0 [9 n( y& q+ @) x6 R+ j0 C7 o• Manages the desktop and asset management lifecycle process to replace and
install PCs.
  T8 |2 H* v$ t+ d• Performs administration and maintenance of local site servers.
% K; I# o% `8 D* `! S. y• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
  T8 j( _8 M) p- ?8 Q• Supports and performs tasks related to company IS policies and procedures.
9 u- D# u( S" A9 g• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
3 m, L" t9 c' [: v- \; j5 Kinstallation of hardware, maintenance of patch cables to standards, and assists
# o: H) i. S- P8 ^( l; ]) C" Uwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
$ b) D. x3 J; N9 g. `division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
" p1 G. ]" }9 |3 \• Maintains hardware and software inventories using company Asset Management
software tools.
7 m; w8 f! f! V9 S+ Q% x0 d• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
+ A+ U& W5 G# W) O- o6 j% psoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

' v% K& o6 W( O$ \" aPRIMARY INTERACTIONS
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3 N( H8 y  x2 WDaily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES

- g! s3 h7 R9 [$ a& G& s• Analytical and troubleshooting skills
• Team player
* B  \# V0 g" z: c! b( N, p# v• Good communication skills, both written and oral
( \0 ]  B# f. ?5 h$ k) U5 s8 c• Good interpersonal skills
* l2 d1 K8 ]  c- h9 W• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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  J  X2 c  O! s8 x2 BEDUCATION and/or EXPERIENCE
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9 |! @2 t# `$ {: L; b• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
  g4 k( x* Y- h8 UVoice/Data, Warehouse Systems, and general knowledge of personal computer
' _, a9 U- N, K- p5 rimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
8 t) B% `$ m& _! ~7 f9 Gservers including fax server systems.
, `: U+ O8 \! e- S) ~• Knowledge of help desk operations, software, databases, and Visual Basic.

+ o5 F1 {5 `7 y: u3 ^2 E  e6 KPHYSICAL DEMANDS
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) s; v; B1 K, A. Y% Y$ t; g# g8 RThe physical demands described here are representative of those that must be met
' Z/ A# t, T5 G4 ]by an employee to successfully perform the essential functions of this job.
1 n6 e3 F0 ]) d3 YReasonable accommodations may be made to enable individuals with disabilities to
# A4 F* I1 Q; |) ~8 S2 Rperform the essential functions.

9 u/ K. T6 M7 b: i7 HWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
6 K. `* `% t8 M$ mis needed to carry out everyday activities.

WORK ENVIRONMENT

/ h9 G& m& Q' vThe work environment characteristics described here are representative of those
% `! s* s2 B' v% |0 O  I5 han employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.