Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
9 e) Z2 p) t2 j8 Q5 z: b# ^the 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
" T, t4 P4 Y# a/ \9 j0 T1 N) ^satisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
& a; X7 `/ v% o0 H- Zrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

( q& C! I6 Y) {. u+ W. r3 s1 |# g
# _) v' ~# r' r) g* SPURPOSE

/ y3 p' h6 n6 J5 _4 W0 hProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

9 f( d) I5 J, a0 qESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

! Q# c# c4 `0 f4 S• Installs computer hardware, software, peripherals, printers, and fax machines
4 {  T" Q' b1 N, m: e& rfor the division staff.
- I8 c; ~" W2 \• Provides help desk support services for the division.
4 u8 ?8 z7 C8 d7 u7 E6 ~• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
& w4 E" h$ V0 O0 c- g• Acts as a point of contact and reports warehouse system issues.
! V- K, v* W7 n• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
& }2 ~* N) K0 M. g5 D% {, w• Troubleshoots hardware and software problems, provides software diagnostics
) N  s2 C+ W6 r' Band assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
6 u9 t+ W1 H$ T3 n8 B& g! ainstallation of hardware, maintenance of patch cables to standards, and assists
: x' Z8 ]2 V) U: t5 ywith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
* q$ D. A2 w2 Y: f0 ydivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
3 u% \% }4 G. F# t$ Z7 Q# W# Z% Z• Maintains hardware and software inventories using company Asset Management
: V7 q) u& m; S  Vsoftware tools.
/ W; F$ q" ?9 n: x. Z7 ^# H$ u& p$ M• Maintains standard naming conventions.
7 r/ o. E" p' B3 P& J2 J* {• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
! C  k+ ?# p4 i. f8 ?9 v: I• Provides backup support to other IT professionals.
) ^1 l' L9 P2 d2 g9 O
  k. o! ]! K7 B9 F# ]7 q2 kPRIMARY INTERACTIONS

+ _9 Z) K& i7 k3 @) VDaily interaction with division users, division and head office Information
Services personnel.
0 T2 x8 w/ ^$ ?5 X5 r3 v1 Y8 M& a1 p
COMPETENCIES
: _- K3 x" B5 v1 e, y6 c0 I
- I8 i/ C( F% e; _- V6 S, I• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
6 e8 I$ z2 a' z0 Q• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE

8 e9 ^7 j' Y" i  z5 D  u/ }• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
4 `2 F$ c' [; N3 h+ ]3 N• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
$ f5 U# k% e$ N: P$ f4 L• Knowledge of help desk operations, software, databases, and Visual Basic.
: F8 ?6 |5 p* B4 }0 i
: ~9 ?8 \: D, R7 {PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
, \  r  j1 x  T, UReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
: {. C% |( K3 t9 K
" w3 T8 X9 `! {" W3 QWORK ENVIRONMENT

. v' C! W5 Z. z# xThe work environment characteristics described here are representative of those
/ {, m  A/ g0 v8 @' x% M# e$ {an employee encounters while performing the essential functions of this job.
2 n1 Y2 L; M8 T( r/ z0 {Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.