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Corporate Express Canada was named one of the “50 Best Employers in Canada” in p6 h; z+ P( t! ]2 W, S- X
the 2008 Report on Business magazine. Based primarily on employee input, the
# a b/ R; J5 rsurvey ranks companies based on levels of employee engagement, employee
) D- O3 |+ r6 fsatisfaction, executive leadership, workplace culture, and more.' ^* t0 x% D! W M u
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Corporate Express Canada has operations in 23 facilities, 10 distribution* v k5 b" O* j& ]8 G
centers and employs over 1,500 people, approximately 400 sales and customer care
, F( t$ r2 d& z; j. nrepresentatives and owns over 110 delivery vehicles. To learn more about us! Y- M: A* V! s' e5 L! s- q* q7 x
please visit our website at www.cexp.ca Corporate Express offers a competitive5 w: B. G# \$ k+ P% }: f
base salary with excellent opportunities for career growth.
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PURPOSE
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Provides technical support in the division for computer hardware and software.
" \" W* y% w5 n( n: w3 m, TTroubleshoots network problems. Installs and maintains PC hardware and software& Y6 [8 b* L6 x! P- ~/ b. J
to allow computer users to access the network.
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- ~, P @1 \9 ?. P/ W; _! OESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
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" n' w3 c5 j& [* G• Installs computer hardware, software, peripherals, printers, and fax machines' u J4 G* f( m! U+ k" q5 W
for the division staff.; G% z9 w: X3 s- E. R# M$ V
• Provides help desk support services for the division.
8 V1 P/ d0 Q- v4 q2 @• Serves as Microsoft Office application support by assisting internal users in
8 n0 {7 U! S( ^, P+ e: L! A; n3 Lthe use of Microsoft Outlook, Word, Excel and PowerPoint.
4 T/ Y8 e) o( u2 \1 J• Manages the desktop and asset management lifecycle process to replace and
1 p& D& ~5 y+ C! X* F' Qinstall PCs.6 |8 S$ _" ~# h! a/ r
• Performs administration and maintenance of local site servers.+ D* h8 }! {* M
• Acts as a point of contact and reports warehouse system issues.
6 f. R' |9 N, L5 L: z• Assists in implementation and maintenance of warehouse systems, as necessary.
5 z. y& q) R8 v- A5 U6 V• Supports and performs tasks related to company IS policies and procedures.
# @ F# d! e6 d) G" y• Troubleshoots hardware and software problems, provides software diagnostics I+ n0 D* W# x+ j `2 g& N
and assists the users in resolving the problem.5 ~; p9 v3 |6 y: c7 U! R
• Performs LAN tasks as directed by National IT staff. Tasks may include7 c! V0 h: |, d' S5 f" y6 \' K! T) y
installation of hardware, maintenance of patch cables to standards, and assists
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' }& \7 X' Y% p/ u0 B9 l ^8 m• Performs basic administration of local phone/PBX systems to ensure the/ S- j: ^/ N5 D/ W
division is operational. If division is on IP Telephony, works with headquarters h5 T# g( O/ x( c, x3 \
Voice/Data Team to support telecommunication solutions.- \) F! W: ~# C( y; v3 Q
• Maintains hardware and software inventories using company Asset Management
3 e0 L' o9 T4 r; K ^; k$ Hsoftware tools.
* _& s0 l' L5 ` m; x4 `0 ^/ l5 @• Maintains standard naming conventions.# c) k2 _ X* @7 w( r
• Coordinates with division management to engage contractors for break/fixes of
7 P0 f L4 b9 Z Q: usoftware/hardware and computers, as necessary.) t( ^5 J5 \* X. v
• Provides backup support to other IT professionals.- ]1 d; c5 F) G) s
# y& i' p) S' ]4 APRIMARY INTERACTIONS
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7 K* f/ i/ ?. w5 S- Q' Y, v6 ADaily interaction with division users, division and head office Information
7 g/ y B+ d# h$ KServices personnel.
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COMPETENCIES9 k/ x0 a4 a# M" {8 y4 M$ ]; g; j
/ |: \9 @+ i" p2 Q$ S. {* I) x• Analytical and troubleshooting skills _# k7 n9 {" y+ a8 L
• Team player
% i; i7 H9 O- K( @6 M• Good communication skills, both written and oral3 O$ B p' \. [5 M2 i
• Good interpersonal skills
/ D) Q; K4 I6 A& c• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
- H- I4 X D# g0 o& t* e: d• Experience with VPN and Remote Access Dial-Up connections
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0 B4 m8 o) o: ]* b/ l: \EDUCATION and/or EXPERIENCE" ?4 V w# Q+ J3 c
! l V& v# b, c• Technical certification, with a minimum of two (2) years technical support
. U0 L/ ^% B$ S8 U7 j. nexperience, or any equivalent combination of education, training, or experience.+ ^# n# S v% @2 X5 k/ i. S/ u1 M8 A
• Demonstrated knowledge of personal computers (desktops, laptops, printers),9 d5 R8 U% u4 k, C6 @) D' G
Voice/Data, Warehouse Systems, and general knowledge of personal computer
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• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
( c; c! X0 `+ `2 m2 aservers including fax server systems." |( P/ V6 d z n. ^5 I
• Knowledge of help desk operations, software, databases, and Visual Basic.1 e7 P- q, E+ B0 _
/ z- g2 q+ {7 x/ K# oPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met# o+ n% ^6 c& [
by an employee to successfully perform the essential functions of this job.
9 }3 |0 H6 U @Reasonable accommodations may be made to enable individuals with disabilities to
& v% r) g! P3 o5 ]1 h9 uperform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
S1 @* B f; ?. c) n2 a3 i! pcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
# ]2 L, q) v7 G" c& [/ n0 f* _4 Jis needed to carry out everyday activities.- ?; `8 f; L- @$ S$ h
4 ^3 Q! Y5 ~* e0 IWORK ENVIRONMENT$ ^% ~$ j( N' b& u% F6 \) v) p
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The work environment characteristics described here are representative of those
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Reasonable accommodations may be made to enable individuals with disabilities to& S: F, A5 a8 n/ C( X
perform the essential functions. |
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