Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
+ R; L& t# u& Y: Ethe 2008 Report on Business magazine. Based primarily on employee input, the
5 J0 e! o& @+ [$ Usurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
9 B5 v/ A8 W* |; X/ L9 A
: [; Y  ~; x5 m' dCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
5 \# T0 B# y) d$ i7 orepresentatives and owns over 110 delivery vehicles. To learn more about us
3 n( A( F: \/ _! p, N; l4 [please visit our website at www.cexp.ca Corporate Express offers a competitive
& H6 q/ l5 [) N! c) e# x! U0 mbase salary with excellent opportunities for career growth.

. F' b4 ~6 \# c6 A
6 M& ]# R! X6 S2 o+ IPURPOSE
+ E5 a3 @- l) u# ~; f- ^
6 p5 U1 O4 _( k' m7 KProvides technical support in the division for computer hardware and software.
, D5 y+ G$ \! KTroubleshoots network problems. Installs and maintains PC hardware and software
+ Z6 v% q- B* \5 {to allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
8 H& |. N1 Y* B! `  b# xbe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
' I- M; v5 M+ f: Hfor the division staff.
' \6 w& X0 t% n4 `& F• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
. Z% P# w6 L# Kthe use of Microsoft Outlook, Word, Excel and PowerPoint.
: ~1 o7 M. f& o, ~; l% e5 p• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
9 h2 j6 r& P9 F& g9 @) W/ J• Supports and performs tasks related to company IS policies and procedures.
4 I! r* e  Z2 _• Troubleshoots hardware and software problems, provides software diagnostics
: g/ A  V: b0 Q7 Q) V" L  {and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
5 |7 A" s: h' c4 K; Linstallation of hardware, maintenance of patch cables to standards, and assists
# m" t$ i& @/ M+ ?with component failures.
+ ^4 ?) }! ^# g/ P1 M0 E# P• Performs basic administration of local phone/PBX systems to ensure the
7 o5 y2 x4 }& ?1 q( Rdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
  n& V% m/ @4 y3 H% k' v5 X5 \) S& N• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
9 [$ ^6 M" v9 C! T, a3 N. _software/hardware and computers, as necessary.
9 h* {4 p# Q5 J1 q! v5 z0 X, N• Provides backup support to other IT professionals.

8 S  Q. N: j  Y2 m( Q5 UPRIMARY INTERACTIONS

* q" M# N% m: t- UDaily interaction with division users, division and head office Information
1 j. a, |1 H2 k( L3 I3 v) PServices personnel.
8 H+ s. q% u6 t8 P( @8 ]$ e
9 f- U9 Y7 G& ^+ X: y- q1 vCOMPETENCIES
; i% g, T0 j. ^* s# ]
• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
1 j3 h6 w0 x: f9 h: O) o• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

" ]6 ]+ `. j9 o0 qEDUCATION and/or EXPERIENCE

! [( ~3 g2 L& u8 l. V• Technical certification, with a minimum of two (2) years technical support
) \$ s0 I* j' L* u: T5 w) fexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
4 \7 f2 s, V, B( bimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

/ o5 Z+ p9 o: _! {. z8 ?PHYSICAL DEMANDS
( e0 R- b7 v/ P$ X% b$ Y$ D: I
2 H. q% `  ^5 M2 U; `The physical demands described here are representative of those that must be met
0 z% S- B) ^9 X; P* i% Eby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

) j: k2 I$ L, J& mWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
* T9 X, T$ J; Q" Y) o9 S& _is needed to carry out everyday activities.

WORK ENVIRONMENT
0 d5 O/ [7 A0 _4 [0 ?9 N- ~
" f( B6 b: P' P& NThe work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
+ E, o  R: f" J8 \; r9 ^$ m3 VReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.