Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
# a  b/ R; J5 rsurvey ranks companies based on levels of employee engagement, employee
) D- O3 |+ r6 fsatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
, F( t$ r2 d& z; j. nrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE
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Provides technical support in the division for computer hardware and software.
" \" W* y% w5 n( n: w3 m, TTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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- ~, P  @1 \9 ?. P/ W; _! OESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
: z5 J0 u3 e  s- N/ h5 `be assigned.

" n' w3 c5 j& [* G• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
8 V1 P/ d0 Q- v4 q2 @• Serves as Microsoft Office application support by assisting internal users in
8 n0 {7 U! S( ^, P+ e: L! A; n3 Lthe use of Microsoft Outlook, Word, Excel and PowerPoint.
4 T/ Y8 e) o( u2 \1 J• Manages the desktop and asset management lifecycle process to replace and
1 p& D& ~5 y+ C! X* F' Qinstall PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
6 f. R' |9 N, L5 L: z• Assists in implementation and maintenance of warehouse systems, as necessary.
5 z. y& q) R8 v- A5 U6 V• Supports and performs tasks related to company IS policies and procedures.
# @  F# d! e6 d) G" y• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
) I; b* G7 `6 H: }* g! t5 B$ Vwith component failures.
' }& \7 X' Y% p/ u0 B9 l  ^8 m• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
3 e0 L' o9 T4 r; K  ^; k$ Hsoftware tools.
* _& s0 l' L5 `  m; x4 `0 ^/ l5 @• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
7 P0 f  L4 b9 Z  Q: usoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

# y& i' p) S' ]4 APRIMARY INTERACTIONS
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7 K* f/ i/ ?. w5 S- Q' Y, v6 ADaily interaction with division users, division and head office Information
7 g/ y  B+ d# h$ KServices personnel.
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COMPETENCIES

/ |: \9 @+ i" p2 Q$ S. {* I) x• Analytical and troubleshooting skills
• Team player
% i; i7 H9 O- K( @6 M• Good communication skills, both written and oral
• Good interpersonal skills
/ D) Q; K4 I6 A& c• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
- H- I4 X  D# g0 o& t* e: d• Experience with VPN and Remote Access Dial-Up connections
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0 B4 m8 o) o: ]* b/ l: \EDUCATION and/or EXPERIENCE

! l  V& v# b, c• Technical certification, with a minimum of two (2) years technical support
. U0 L/ ^% B$ S8 U7 j. nexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
' ]) m3 N% ~6 l0 Himaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
( c; c! X0 `+ `2 m2 aservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

/ z- g2 q+ {7 x/ K# oPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
9 }3 |0 H6 U  @Reasonable accommodations may be made to enable individuals with disabilities to
& v% r) g! P3 o5 ]1 h9 uperform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
  S1 @* B  f; ?. c) n2 a3 i! pcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
# ]2 L, q) v7 G" c& [/ n0 f* _4 Jis needed to carry out everyday activities.

4 ^3 Q! Y5 ~* e0 IWORK ENVIRONMENT

The work environment characteristics described here are representative of those
% V; g1 E! @+ e+ _& p+ Y' Can employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.