Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
% n6 A, t. e8 ]# S+ Nsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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; f! k  x, D6 }: V6 u( Z2 ?  D5 b9 ?Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
5 c5 c" \/ }5 Y7 Frepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


PURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
. p$ f1 j; G1 ]1 ]+ X- e$ L" `to allow computer users to access the network.

5 [5 I  y/ i' j; ^ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
1 O5 k; n- y0 l% L# P9 p$ Jbe assigned.

: C4 A0 @, r8 g4 J) Y$ y• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
. N1 Q' M: g/ B3 Vinstall PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
: j( O0 v; s/ r2 [$ X1 r• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
* M+ O8 A, k  H5 c3 U6 a* y• Performs LAN tasks as directed by National IT staff. Tasks may include
5 G2 e( a# o% q' Q; B9 Iinstallation of hardware, maintenance of patch cables to standards, and assists
! ^8 _! i, B7 E! y  o, Rwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
& o* j, w* W! U! a( BVoice/Data Team to support telecommunication solutions.
  w& `$ ~- ]4 A* |5 |% b4 ~/ W! _# }• Maintains hardware and software inventories using company Asset Management
! o6 x4 P& H* [& U( bsoftware tools.
; H; y* q1 `) a• Maintains standard naming conventions.
" l6 D" b1 ~+ O• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES

2 q9 {0 J4 E3 j1 k• Analytical and troubleshooting skills
• Team player
! j( N/ X* ^/ c" E4 J• Good communication skills, both written and oral
• Good interpersonal skills
) I3 e- S& d6 F( f• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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  Q# R: J; H! v1 _6 k, q( l0 ^EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
6 p! I! T" `7 Y4 Y9 f* G9 q• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
3 X) B5 N8 v# [  i2 `$ d* L• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
- c4 B0 u. L& `, ?• Knowledge of help desk operations, software, databases, and Visual Basic.
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- ^) i" T/ E: BPHYSICAL DEMANDS
1 W) L, D) G; }  o) _
The physical demands described here are representative of those that must be met
* E% Z4 O" A: ^3 r9 Nby an employee to successfully perform the essential functions of this job.
' P. u! L) R5 ZReasonable accommodations may be made to enable individuals with disabilities to
- l" b3 X# B  ?  b. A) l+ y- `perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
9 Z) H3 m: `, ocomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

5 d% \8 i' g6 n  \& a# qWORK ENVIRONMENT

The work environment characteristics described here are representative of those
4 [) z4 L- O) Q+ y: k( Han employee encounters while performing the essential functions of this job.
& @# \9 h6 S8 H+ qReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.