Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
0 E& D# z4 W6 P, k; }1 B1 Ithe 2008 Report on Business magazine. Based primarily on employee input, the
( L% ^; C( U( c9 Q* |7 V. Ysurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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( W4 J" A; L* u" M" XCorporate Express Canada has operations in 23 facilities, 10 distribution
6 B! s% x7 b) l9 W" u$ _centers and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
7 K  U. v; K. mplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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$ r; ]( ^; e) Z6 D$ gPURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
# ^: \$ f2 J8 ato allow computer users to access the network.

4 c4 m, O; x- s0 f) u8 `1 UESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
! T8 B% X& ~6 d1 P1 rbe assigned.
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2 `( x% w% `2 y- ]2 o$ W2 |5 ^• Installs computer hardware, software, peripherals, printers, and fax machines
% ^  B  a* \  g( afor the division staff.
% f2 o# @+ M5 B• Provides help desk support services for the division.
% w+ c* f/ S) ~* `3 t2 n• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
- g0 ~4 z1 U; X( X$ `( Y• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
& ?1 p; _3 {+ ]/ D* ^: u6 |• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
' U- Y1 B. O8 ?1 t+ `• Performs LAN tasks as directed by National IT staff. Tasks may include
2 y. m: F6 \9 d1 D; x" Xinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
4 I! @/ }$ @, `% k1 @1 f1 Ydivision is operational. If division is on IP Telephony, works with headquarters
2 z( y  r) m3 H) N, LVoice/Data Team to support telecommunication solutions.
1 H% c4 f! j3 E6 a9 R• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
6 W/ X- Z! q. ^  S. m8 I: r. M• Coordinates with division management to engage contractors for break/fixes of
1 o1 ]6 y! S. m* j) o9 z$ gsoftware/hardware and computers, as necessary.
0 z0 _5 H5 S0 V: M! M• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

  Z9 a0 F# ]  h3 d" Q% A$ fDaily interaction with division users, division and head office Information
Services personnel.
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COMPETENCIES

• Analytical and troubleshooting skills
; L. X+ g! q, G( x( {• Team player
2 Y% _) E9 {1 \- b' c• Good communication skills, both written and oral
• Good interpersonal skills
+ p  k; `1 ]3 \7 Q% h/ P' y• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
( d- x+ z9 w$ i* a8 d/ x• Experience with VPN and Remote Access Dial-Up connections

. V% B; a$ o8 Q: [4 |" r7 o% a0 sEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
, I: m) x+ d' i# @& d, K# Eexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
" H6 @8 r$ W  |/ L9 y8 r' EVoice/Data, Warehouse Systems, and general knowledge of personal computer
2 k6 R! W' S1 }2 p) [" ]8 `' Ximaging processes.
: J5 N/ e8 z9 X# D; S3 t• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
7 l. o8 }2 B9 k% h- h8 c5 N• Knowledge of help desk operations, software, databases, and Visual Basic.
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! E. a& b; v/ }# K  {" UPHYSICAL DEMANDS

! H2 D; y5 [; g6 pThe physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
9 `: {1 E! M4 m+ A) {' J" rReasonable accommodations may be made to enable individuals with disabilities to
) u+ E( a! V; M  \* e! }perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
  r2 N4 P# Q. E5 ois needed to carry out everyday activities.

% t- b( a; `7 l0 ^WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
) |8 x  J" G8 K3 K( qan employee encounters while performing the essential functions of this job.
9 N9 U( m2 l% T; C3 N. eReasonable accommodations may be made to enable individuals with disabilities to
) C. u% n4 l* O# q. `9 \4 Wperform the essential functions.