Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
% X" |% v5 I, I7 A6 Y3 o5 m3 y: D7 Fsurvey ranks companies based on levels of employee engagement, employee
* }- W" Y1 i2 V( P  l5 o- }/ vsatisfaction, executive leadership, workplace culture, and more.

- g4 m* n" X: [( z# A2 vCorporate Express Canada has operations in 23 facilities, 10 distribution
' x9 E! q7 f4 i2 a+ ucenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
) r/ W0 N2 A) e8 b& o5 ?please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE
5 v+ X& ~2 S4 J( _
5 T$ c/ \8 p) U0 U# YProvides technical support in the division for computer hardware and software.
1 V& k9 @/ f9 [3 D9 J5 UTroubleshoots network problems. Installs and maintains PC hardware and software
$ O7 j% [9 s2 ~& Zto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
& J' z- A# k3 G' f  _) h3 x& Jbe assigned.

* p, |( P4 i2 w& m; p4 z• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
+ q" _5 i; J8 b7 ?• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
# `& _& o/ Z8 E6 M/ S• Acts as a point of contact and reports warehouse system issues.
7 a, i& K; C2 w) F, o; V7 @• Assists in implementation and maintenance of warehouse systems, as necessary.
7 B  m3 p4 s; k; p! c• Supports and performs tasks related to company IS policies and procedures.
/ Z  r8 f/ T& n9 s• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
, `0 S4 |) e3 ?' H1 I• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
1 a' T+ d: s8 k; S6 _3 }+ d• Maintains hardware and software inventories using company Asset Management
software tools.
% V- x2 z1 \$ ?# w9 g( j0 K• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
" i$ k  Y* B' B- dsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.
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* J/ z: m: ?( SCOMPETENCIES

• Analytical and troubleshooting skills
6 P, w" n; E& j! E• Team player
• Good communication skills, both written and oral
' U8 n) V- z  s3 \2 c+ y8 t1 \% _2 d• Good interpersonal skills
* T( k7 c  Q8 T7 ?• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
& |' O: s3 J% ^9 N2 A• Experience with VPN and Remote Access Dial-Up connections

5 Z) ^/ c# M0 H1 zEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
7 P7 ~& h4 C7 \/ X1 M& f- @• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

  d' h' b! j3 eThe physical demands described here are representative of those that must be met
# z& B: ~/ n+ X% K4 R" U% \" y3 F/ Qby an employee to successfully perform the essential functions of this job.
/ P, X$ L8 G  j6 g4 n8 OReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
' m, A# |+ _: N" k* r5 Z/ zis needed to carry out everyday activities.

) _5 e7 f  n) R9 j; O/ Z3 E' [9 MWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
1 h0 ^8 w4 n0 V  d6 eReasonable accommodations may be made to enable individuals with disabilities to
" T6 X+ M1 z$ D- Qperform the essential functions.