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Corporate Express Canada was named one of the “50 Best Employers in Canada” in5 r! ^8 C! K8 N) k1 ^
the 2008 Report on Business magazine. Based primarily on employee input, the: x0 T8 y4 K, P g1 K
survey ranks companies based on levels of employee engagement, employee
7 B5 |( y) v, e, Y, o9 I5 {satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution. V( w* F4 U; ]0 m0 o! R
centers and employs over 1,500 people, approximately 400 sales and customer care
0 L" t8 J4 q$ f4 D; hrepresentatives and owns over 110 delivery vehicles. To learn more about us
3 A0 C5 I0 Z6 K% x( P1 t% hplease visit our website at www.cexp.ca Corporate Express offers a competitive
$ ]: m- n! c7 g! c$ |# kbase salary with excellent opportunities for career growth.
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3 ~2 ]. D: n- jPURPOSE6 x( k0 A; d, y" ^
7 u; J5 y) q8 w7 [ `/ p' i6 D5 ^Provides technical support in the division for computer hardware and software.
( g; P! {; N9 y- U% JTroubleshoots network problems. Installs and maintains PC hardware and software
" t7 O. V7 x0 }1 Bto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may9 W0 b" t. D& v3 ^2 W z( L
be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines! s5 ]6 U c9 m0 o" ^2 X+ @
for the division staff." [1 X' Y( Q y
• Provides help desk support services for the division.8 b4 G/ o- \9 s
• Serves as Microsoft Office application support by assisting internal users in
6 P/ `- }$ x: M0 A: n# T# |) Hthe use of Microsoft Outlook, Word, Excel and PowerPoint.
; A" e7 N0 X4 D• Manages the desktop and asset management lifecycle process to replace and& x, ~) M4 h; R8 F
install PCs.( I7 a' e$ l( u
• Performs administration and maintenance of local site servers.
; B, a% N* s- x/ [/ m! P2 K• Acts as a point of contact and reports warehouse system issues.2 ~1 P* q0 w9 o
• Assists in implementation and maintenance of warehouse systems, as necessary. }! L" h! @; p3 v* s
• Supports and performs tasks related to company IS policies and procedures.& l) y. [ i6 J2 p# e
• Troubleshoots hardware and software problems, provides software diagnostics
6 p: H x# j8 L, ]and assists the users in resolving the problem.; j: b/ \% A& A6 {
• Performs LAN tasks as directed by National IT staff. Tasks may include
# j) N3 {$ N# l1 Qinstallation of hardware, maintenance of patch cables to standards, and assists
0 g: u! G& N' u0 o* \1 ?4 Kwith component failures.
* g( G! ?% A( _ B( Z4 \• Performs basic administration of local phone/PBX systems to ensure the3 K+ u/ _# G. Y; r; [! c# _% i
division is operational. If division is on IP Telephony, works with headquarters# y: H% e; j) o$ c( q, t, Y+ g3 \
Voice/Data Team to support telecommunication solutions.% B. M! V' ]# B5 e, J
• Maintains hardware and software inventories using company Asset Management+ a3 m& D' A. I Q4 a; t4 a+ P
software tools.: \' E2 Z: C q7 C7 _ @
• Maintains standard naming conventions.6 n8 _ S7 y& @; W/ X% N) E
• Coordinates with division management to engage contractors for break/fixes of
6 @3 ~: A' @6 X8 x) tsoftware/hardware and computers, as necessary.
) @ t- F# E# E& y% y• Provides backup support to other IT professionals.
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# g6 Z. h! k+ K' kPRIMARY INTERACTIONS1 i+ r7 k; a3 N( G
8 Y2 x' E( `6 D9 e$ HDaily interaction with division users, division and head office Information+ ?* Z' f @" ^/ B& y+ f
Services personnel.
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COMPETENCIES, O/ b7 t! `/ T( f4 v+ l r
) R- C9 Q/ m' o V2 X _• Analytical and troubleshooting skills
) G- P* ?9 W, e& L) Z' h• Team player* |- [; s1 K+ j; W' M) U4 F
• Good communication skills, both written and oral" h7 U4 [& z q% o' k
• Good interpersonal skills7 Y5 F2 I, K1 [! J" \+ j0 C2 b
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
. c ]( h5 q+ G* @9 S& b2 {• Experience with VPN and Remote Access Dial-Up connections9 v- r" J3 w) _, i3 X, c8 h% a! t: i
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EDUCATION and/or EXPERIENCE" r: a4 |5 {% }# v
4 z# p( D3 m9 F. n0 Y• Technical certification, with a minimum of two (2) years technical support+ O5 o" x$ r7 K) R# _
experience, or any equivalent combination of education, training, or experience.9 z$ E; j6 m& p; K0 l5 v& Z- G
• Demonstrated knowledge of personal computers (desktops, laptops, printers),7 m' h5 y' I* b. P2 [/ D7 V
Voice/Data, Warehouse Systems, and general knowledge of personal computer
+ g1 g. I9 H; h6 timaging processes.
7 f) N4 A/ W0 |& h( Y3 l' c• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
8 Y6 N' f8 f, F' y7 ` x: pservers including fax server systems.* R' x, m3 z' z; W O! l3 z. p
• Knowledge of help desk operations, software, databases, and Visual Basic.( W+ i" V6 X2 z! p% r m
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PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
- r5 a5 ^: R- v# ~by an employee to successfully perform the essential functions of this job.
5 g& ~- T: b) Y0 s; H' |Reasonable accommodations may be made to enable individuals with disabilities to
" ]. u" D% K- |/ t2 C6 ^8 d! ]3 Hperform the essential functions.* z9 i7 _: F& N# i) m, U5 t; {
$ }0 {: L2 a% `" b9 a B4 I' z1 \% rWork is generally mobile. Requires frequent physical effort lifting personal
S9 _- _ K4 T* T% Pcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
" L% v0 ^6 w7 [: J h: {% Nis needed to carry out everyday activities.5 r% Y5 ~( N ]- h
: X7 A/ W( E8 e" zWORK ENVIRONMENT' \- p1 E5 n) O2 C
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The work environment characteristics described here are representative of those
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Reasonable accommodations may be made to enable individuals with disabilities to7 {0 `: D. a; G
perform the essential functions. |
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