Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
1 ^- A2 N+ g- k" O! W6 k" E- t& Gsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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" {/ m4 y2 e! [4 M" iCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
% b: K5 z( }+ F: X# orepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
# f9 }, R! l1 i: ]base salary with excellent opportunities for career growth.

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# ]9 _; B* O+ K4 p5 fPURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
- M' K" @0 @4 c$ x3 k. sto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
2 A- q/ c- J5 n8 K! d# _/ O8 z6 J• Serves as Microsoft Office application support by assisting internal users in
; }# F4 x$ n2 @- xthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
+ _4 G4 {5 m, a2 W8 Z& D+ Hinstall PCs.
. B9 h  W( }/ C0 x8 b( G: n( @• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
- Z: f. M/ H! R' idivision is operational. If division is on IP Telephony, works with headquarters
" R8 n4 l% M1 x- g% bVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
, G# j$ N! Y. _software tools.
• Maintains standard naming conventions.
- ~/ _, J6 t1 q& @5 s• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
8 q1 u. ?' D# K7 z$ X" nServices personnel.

COMPETENCIES
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• Analytical and troubleshooting skills
• Team player
* {( W2 G& a' j( ]. ~• Good communication skills, both written and oral
* Z7 {3 S  `4 V; \• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

& t! I1 O  |# ^6 ^/ vThe physical demands described here are representative of those that must be met
& L" H8 {. T/ |by an employee to successfully perform the essential functions of this job.
, `8 Q: _/ ^# N8 t( \- ZReasonable accommodations may be made to enable individuals with disabilities to
& z+ [6 h: O' m5 @) Zperform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
: U. \  B0 u$ G2 z4 Q2 Mis needed to carry out everyday activities.

# V- X- A& B5 W5 K) l( qWORK ENVIRONMENT

2 r3 v: B7 {, \The work environment characteristics described here are representative of those
5 w1 Q, G/ G# w, Kan employee encounters while performing the essential functions of this job.
  {; S) [+ y/ x+ bReasonable accommodations may be made to enable individuals with disabilities to
7 L$ H6 J- t" _0 v) Jperform the essential functions.