Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
; C! ?' x% G& x' ^' g4 D0 l3 jthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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. C- G* M9 m% }1 [% }Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
/ s6 T, u0 t% T# yrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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5 k; c- b2 o# o5 h) u* ~PURPOSE
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Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
% P( c6 ?  @: d: eto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
$ F5 [- s# K$ {9 x  Ebe assigned.

) |; j# B' f  r* y/ s• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
. _# @' H: o1 R4 b• Provides help desk support services for the division.
0 y; N0 m; r& N- @/ j, r% |• Serves as Microsoft Office application support by assisting internal users in
- ^) A2 j1 _5 `2 F" Bthe use of Microsoft Outlook, Word, Excel and PowerPoint.
! d% ?9 _  q% `# _! G1 q• Manages the desktop and asset management lifecycle process to replace and
install PCs.
9 D7 E  c( s- C8 b7 a• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
8 x1 W9 d5 L' m. ^• Assists in implementation and maintenance of warehouse systems, as necessary.
! E# q/ A. m. }; a3 R+ I4 `• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
% q% F+ m- i3 Gand assists the users in resolving the problem.
5 Y* b0 l+ X& a2 ^, N7 I9 N• Performs LAN tasks as directed by National IT staff. Tasks may include
& R  X) y$ @, d/ A: O5 Minstallation of hardware, maintenance of patch cables to standards, and assists
1 r+ a) W( @& c; @" m4 H- nwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
8 C/ J; ?% R, B0 h3 udivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
0 W* b% U' _  J% l& ?: L8 g• Maintains hardware and software inventories using company Asset Management
software tools.
2 S% ^& m/ p7 h, V% s8 q• Maintains standard naming conventions.
- l1 m, ^! t2 _5 H" K• Coordinates with division management to engage contractors for break/fixes of
+ \6 w, y0 D+ ~( r  Wsoftware/hardware and computers, as necessary.
4 \  a/ o) D, Y+ C• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
% }. ]& y8 z1 f$ R/ I) q; [+ z0 BServices personnel.
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" g  F! Y+ d2 @* y3 |% M5 o. rCOMPETENCIES
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: c# N# A+ R5 }, ~5 o- h+ U) l; R0 l7 b• Analytical and troubleshooting skills
) }1 K+ Q/ Y" |  K+ `5 h# q• Team player
• Good communication skills, both written and oral
7 b6 q+ g' V6 ?• Good interpersonal skills
8 E+ [+ K8 A: H5 U4 m9 C) n• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
, a& v& A0 A6 @" q* g# d, H+ z7 H• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
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" R6 j8 t: f/ _; H7 `+ R  o• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
" w$ b7 h# o  R! r& y7 ]8 {. z• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
( h! z' n# b( p- V! @• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
4 U$ }' v) H1 m1 ^servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
; U8 O  N  a  n3 |by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
4 l% S' T+ O2 a: hperform the essential functions.
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! u1 ~2 a2 h& {+ `- B+ f+ Q9 G& i. P% \Work is generally mobile. Requires frequent physical effort lifting personal
+ Y  h  T9 R7 G7 N0 hcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

7 [% k8 m, e" b* Z; b7 QWORK ENVIRONMENT
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2 Z! J3 v( ~% GThe work environment characteristics described here are representative of those
! G4 W% r8 a) b: {' |an employee encounters while performing the essential functions of this job.
- c5 Y/ x4 @. J6 t4 D$ uReasonable accommodations may be made to enable individuals with disabilities to
1 S4 y; I% a( C' P8 I+ nperform the essential functions.