Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
% k- `) t. D  Z5 J! Athe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
) K9 s" m( F  Zsatisfaction, executive leadership, workplace culture, and more.

/ }. ~0 U0 m; d6 S5 dCorporate Express Canada has operations in 23 facilities, 10 distribution
4 ~1 X' W+ G1 F7 icenters and employs over 1,500 people, approximately 400 sales and customer care
( m1 ]6 O3 a* u6 |# a7 orepresentatives and owns over 110 delivery vehicles. To learn more about us
! S9 Q: d- y* x# n# zplease visit our website at www.cexp.ca Corporate Express offers a competitive
: d! V4 r$ y! \$ ~, |' z. rbase salary with excellent opportunities for career growth.
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& M" v+ v: |) {4 G0 DPURPOSE
8 G9 S, k$ _! ?, O" f: l4 C+ M! i; N
8 [1 s, o8 U4 S" w2 S, wProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

* I: ]; [' X& e+ K4 U- e! g) LESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
. a0 J, P! z. s. |* ^+ n4 f: ~for the division staff.
• Provides help desk support services for the division.
* f; a0 I5 |5 m, v% Y6 k! r• Serves as Microsoft Office application support by assisting internal users in
  I& A! H* g2 E5 p% Q9 P7 \the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
; l! h8 x' m1 f' }& f• Performs administration and maintenance of local site servers.
, K3 }, Z- G0 i% z1 ^6 n! ^• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
4 y8 c  \. z! e• Troubleshoots hardware and software problems, provides software diagnostics
# T3 ~% b! _! p. H, V; Y# zand assists the users in resolving the problem.
7 t9 F  @# a+ F5 s' ]7 }• Performs LAN tasks as directed by National IT staff. Tasks may include
- f# u7 u4 M3 Y6 B7 g& N0 `3 R" sinstallation of hardware, maintenance of patch cables to standards, and assists
! V& P6 `* v. |+ B5 z' g9 vwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
9 G- ^; M/ s6 z+ d0 g+ |( Q1 _Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
6 M/ i; a5 N7 Qsoftware tools.
• Maintains standard naming conventions.
4 [. [5 C9 c% C- P9 y5 _( w) L! w• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
# V' {7 @3 X# W3 @6 q• Provides backup support to other IT professionals.
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3 V# T6 k5 k: m. O" _  O5 Q) DPRIMARY INTERACTIONS
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. R+ Q3 W1 A5 S2 J/ ?Daily interaction with division users, division and head office Information
! D+ U/ N. f( d! p! wServices personnel.
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& v2 F6 N  J  c0 G9 z9 XCOMPETENCIES
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• Analytical and troubleshooting skills
: j& \2 @5 j5 D6 ?• Team player
/ t0 O$ t8 U6 C• Good communication skills, both written and oral
: P: [' H/ ~# d' N! ~! }3 p0 x2 T• Good interpersonal skills
3 Y4 M) N7 }2 n7 \( S; `; |7 ~• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
/ F( k+ |% X% K1 Z8 w! `: E; g• Experience with VPN and Remote Access Dial-Up connections

; }0 V2 O1 N7 z' `7 [5 }EDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
* Y9 {4 W4 O8 [! S' ]# D/ ~' B' jexperience, or any equivalent combination of education, training, or experience.
1 P- z/ [; L7 b, U4 \) P1 t• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
& |5 O5 Q+ o9 Z. f3 z$ s1 J) R* i• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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, c: _7 F) R& O( c1 _- A* TPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
  E; L3 _; A/ B5 z$ d4 Y. mReasonable accommodations may be made to enable individuals with disabilities to
/ s; J8 h- j# |4 c! }perform the essential functions.
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/ @1 N0 R" ]+ |# [Work is generally mobile. Requires frequent physical effort lifting personal
! h% m) [5 `; ^computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
- `4 l9 l5 M+ a' D5 Bis needed to carry out everyday activities.
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; y- K! J2 A  o; J) B; N9 D- MWORK ENVIRONMENT
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4 a3 y4 c4 e' c, ZThe work environment characteristics described here are representative of those
) Q- V2 v. i* g* ]/ Wan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.