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Corporate Express Canada was named one of the “50 Best Employers in Canada” in
2 H; X3 z3 `( f) v" V; m7 [3 @the 2008 Report on Business magazine. Based primarily on employee input, the1 q# Y8 o i) h4 b- I! ?" c
survey ranks companies based on levels of employee engagement, employee
8 U" e a* \/ f# Lsatisfaction, executive leadership, workplace culture, and more.
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7 m& b7 D) l% e& I) v" j" w/ } NCorporate Express Canada has operations in 23 facilities, 10 distribution9 m3 \" W1 K4 h% V' y
centers and employs over 1,500 people, approximately 400 sales and customer care9 N$ `6 l) d& y e) h; }6 o
representatives and owns over 110 delivery vehicles. To learn more about us
$ O7 v y& x" d3 X0 R! R5 f8 Xplease visit our website at www.cexp.ca Corporate Express offers a competitive9 I% e$ r! i# i' t1 _
base salary with excellent opportunities for career growth.
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- K$ v" q* F K% y( s8 oPURPOSE
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Provides technical support in the division for computer hardware and software.. l2 @. D4 L( d) W' ^3 Y$ F8 H
Troubleshoots network problems. Installs and maintains PC hardware and software- e2 f. z2 }0 i& {
to allow computer users to access the network.
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1 f: y2 s! H; Q% {/ ^* N1 W9 oESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
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• Installs computer hardware, software, peripherals, printers, and fax machines
+ H2 V1 N9 T) ]( Yfor the division staff.
F7 _0 ?$ H/ N7 O• Provides help desk support services for the division./ ^+ b. V. x0 ^ _- ?
• Serves as Microsoft Office application support by assisting internal users in, [2 N8 w* E/ _
the use of Microsoft Outlook, Word, Excel and PowerPoint.. O4 a8 c4 @5 {* j9 ?& v
• Manages the desktop and asset management lifecycle process to replace and
9 l, z& V0 g# G! Iinstall PCs.% Z7 e9 [7 k( T4 Z% Z: E( _
• Performs administration and maintenance of local site servers.
8 i) C; u4 k) ]- m% u2 g/ O0 ]• Acts as a point of contact and reports warehouse system issues.! Y, J- P' B2 D
• Assists in implementation and maintenance of warehouse systems, as necessary./ S3 _0 y* i8 Y* {" S
• Supports and performs tasks related to company IS policies and procedures.. |/ _/ V: j' y* X g+ G
• Troubleshoots hardware and software problems, provides software diagnostics. `4 m$ `! ?& Q0 P' c1 K
and assists the users in resolving the problem.
4 z) f! _, Z! E5 e: s: L- L• Performs LAN tasks as directed by National IT staff. Tasks may include
' f6 o* F+ }. `8 `( ginstallation of hardware, maintenance of patch cables to standards, and assists' e# n/ n8 \0 d. u8 y- `4 X, K
with component failures.7 K- G; Q' P- B! m9 z# ?* A
• Performs basic administration of local phone/PBX systems to ensure the4 L2 t/ P& O$ I7 O5 c4 f
division is operational. If division is on IP Telephony, works with headquarters* G8 @ `; d# Z, V8 f% c
Voice/Data Team to support telecommunication solutions.
4 \' m3 I2 P' L a9 V1 @* t9 \• Maintains hardware and software inventories using company Asset Management
9 q: R$ t! x( \% l0 x wsoftware tools./ S8 D5 |/ o! H. I
• Maintains standard naming conventions.
/ D1 J0 @) n1 W• Coordinates with division management to engage contractors for break/fixes of
5 ?2 Y" ?7 Z5 ]! C. t( isoftware/hardware and computers, as necessary.. \3 p5 U) E1 Y0 b/ _& C0 L3 v
• Provides backup support to other IT professionals. ~. r5 l3 c* ]5 Y3 A8 ]. M
1 `: l8 K5 D" a$ R" {! qPRIMARY INTERACTIONS2 F7 w' W/ \ q! @4 j& Y$ ~
& ~0 s- F& b: e3 f6 M; x! P9 ZDaily interaction with division users, division and head office Information5 W/ w: O8 d8 \
Services personnel.1 l: i, A4 G% `5 T$ ^, n X7 q/ w- ]
/ m. F `5 l$ B' ]1 OCOMPETENCIES; r+ \) w5 A% q, N, P8 g j
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• Analytical and troubleshooting skills: {3 \( a. q2 W0 h$ R
• Team player
# _$ q1 n9 t6 Q2 w5 N2 G8 K• Good communication skills, both written and oral
b% H1 a3 D: o9 j6 E( @1 y• Good interpersonal skills
8 A2 R/ w9 {5 A' I# o5 I \• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)% H4 i) X% A% y- g
• Experience with VPN and Remote Access Dial-Up connections0 d4 L: G8 o+ r- y% ~
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EDUCATION and/or EXPERIENCE: U- [1 L" g+ m4 [5 i- c
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• Technical certification, with a minimum of two (2) years technical support' B; A9 t) ~* m6 Z5 Y8 T! z6 E
experience, or any equivalent combination of education, training, or experience.
0 v+ Z) l+ r" @! R* v• Demonstrated knowledge of personal computers (desktops, laptops, printers),/ y6 w+ V9 }" W4 j, `
Voice/Data, Warehouse Systems, and general knowledge of personal computer
) L, @/ f7 i0 `+ Kimaging processes.
1 B; k+ J) B& X3 f; ~ q4 W Z• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
8 ]# C2 @1 X7 s8 Z3 k8 p5 yservers including fax server systems.
5 _) k; L. A& L% k5 k- ?# y& b2 I• Knowledge of help desk operations, software, databases, and Visual Basic., q u; ?; i. ?% V Q$ Z8 c
& w9 [0 V/ J8 T: P) e( c |PHYSICAL DEMANDS
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3 e2 l( z% J( v# C2 J3 a3 Z* eThe physical demands described here are representative of those that must be met+ B5 n) c& ]# \
by an employee to successfully perform the essential functions of this job.
( B' c! P! I2 j$ T8 A) RReasonable accommodations may be made to enable individuals with disabilities to* U1 b- D3 R: } |5 g
perform the essential functions.
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, I- k1 {' z% ?1 W. q7 x5 f2 bWork is generally mobile. Requires frequent physical effort lifting personal( q. ?" [: J/ T& ]. A# ^4 n
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
8 V6 u1 s7 X( u' c7 lis needed to carry out everyday activities.8 T$ c$ a) F4 ?. l
3 f# ?9 D0 R) Q. BWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
7 `3 s0 w& ~( a2 Han employee encounters while performing the essential functions of this job.
3 e, ?: H% K2 n5 y* I, Z {" h" iReasonable accommodations may be made to enable individuals with disabilities to
( J( {! F8 d5 ?+ Iperform the essential functions. |
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