Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
# f9 t) p2 x2 J) @4 {0 P, _the 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
% F9 j! }. `  ]; {satisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
, G' Z+ ~1 w" ^/ O" V7 ~) wcenters and employs over 1,500 people, approximately 400 sales and customer care
" n0 E( S/ _, {9 P1 o& Arepresentatives and owns over 110 delivery vehicles. To learn more about us
& @9 }2 v/ W8 x' @! Q+ t6 a( G: p4 iplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


PURPOSE
! u- \: J1 ?2 \: G) b8 R
Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
. t3 [" P, t8 V  I! c( [. i7 @, c, Yto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
3 w" c; D( R$ efor the division staff.
3 s0 k" u8 G: G• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
: o/ o0 p" p7 d: M% F4 a, u& Kthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
2 E( T* ]5 a( b  V" k% T- hinstall PCs.
1 n5 g9 z, R, H' y• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
" n6 ^- Q( ~" s' Q• Assists in implementation and maintenance of warehouse systems, as necessary.
/ j* y9 Y) t9 t, v+ O+ E3 ?0 H• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
- [' D6 F- v9 H( F0 C! wand assists the users in resolving the problem.
2 E2 ^" }0 p6 W8 |( x+ D• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
2 U8 D# L* K. `! N5 Y* l• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
2 S2 U; v) H! L) l& sVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
; O- Q+ Y$ f1 m" ?- J6 K/ T) Xsoftware tools.
• Maintains standard naming conventions.
3 S3 v  g# Z/ |" u' A• Coordinates with division management to engage contractors for break/fixes of
) ]* b4 P& B, L- {software/hardware and computers, as necessary.
1 e+ |- b, a& ?2 F1 H• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
4 y0 O4 |- C& }8 I- P$ n  S
4 P, E- h! ?! s3 Q# e1 ~Daily interaction with division users, division and head office Information
  p# }# {7 a: ~. ?# w9 I+ XServices personnel.

6 b; K7 ~  n6 CCOMPETENCIES
9 F/ k, D# e9 L! @6 ~" c
9 n: @6 ~1 M- X9 j• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
0 b  t7 s& l5 p8 a4 ]• Good interpersonal skills
6 z1 r$ x5 {2 Y+ g& r: g• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
$ U+ q( S$ n9 a- f( q• Experience with VPN and Remote Access Dial-Up connections
' a. U1 y! a* U
EDUCATION and/or EXPERIENCE

+ Z6 h  }- u& i5 Y! h• Technical certification, with a minimum of two (2) years technical support
8 k/ n! y& m4 s& v0 Hexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
3 `/ [5 Z% ?& W6 ]+ A2 YVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
8 P8 _( v1 Z6 `5 o3 b& s" I• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
4 J9 K" v; v. q; p9 r& M3 [& sservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

% j& K/ U2 y2 I( DThe physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
9 v9 W& |! R) T6 Y8 u3 `Reasonable accommodations may be made to enable individuals with disabilities to
: F) h1 {) s; u+ f% m$ O6 sperform the essential functions.

  Q$ W5 A1 l* a6 b5 bWork is generally mobile. Requires frequent physical effort lifting personal
& F/ a6 h8 K" }2 Y9 U/ Jcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

* y; e" \4 b4 V3 ^* u1 e- @WORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
2 U4 N0 W3 t* S# A$ eReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.