Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
) a; `, ]  L4 \: U$ @$ V- msurvey ranks companies based on levels of employee engagement, employee
5 M4 @/ y( [- U0 `! Dsatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
% L* e* y1 Y% H( c% S* c: M% Trepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
0 g7 U4 J, _+ v" O4 y: Y$ s
- [" g* |, P% q6 Z2 z
+ ?6 Y+ ]! v. c2 u, FPURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
* S0 x2 O% W" R2 @$ O( h# ^
ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
. y9 _2 B7 ~! Sbe assigned.
+ F' {. G$ [/ b0 h6 G+ H+ }
• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
; b5 P/ N9 ?- p6 Q8 ?• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
* O% f# u, k9 x- X) g# linstall PCs.
• Performs administration and maintenance of local site servers.
5 y, k' o1 M  i  D• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
* x* {8 W6 G9 b& L- s• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
- Y/ \4 |- M6 o8 Rinstallation of hardware, maintenance of patch cables to standards, and assists
  v1 W  @6 C5 Z2 rwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
# c$ h* N' I) \5 v& o& {• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
$ \  u) c2 a  _. L• Coordinates with division management to engage contractors for break/fixes of
) N. h/ H$ ?: w" |software/hardware and computers, as necessary.
+ h& z: @& i1 K/ }" b' n: p• Provides backup support to other IT professionals.

! y! }' c7 j. N1 V1 dPRIMARY INTERACTIONS

1 v: p& ?% F5 D9 qDaily interaction with division users, division and head office Information
Services personnel.
' X6 J1 g/ M8 L% t$ a) c
COMPETENCIES

  {# C1 \* X+ `% y• Analytical and troubleshooting skills
! K. s0 a. E3 B3 o4 t$ x• Team player
. W4 B, T3 g3 ^3 I8 d0 u• Good communication skills, both written and oral
7 k  J( }/ m6 p. s( Q4 G7 e  J• Good interpersonal skills
6 H' e, h% \4 O( ]  B) m• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
2 V: @" X% g' s
5 v+ S: v4 K* q! }+ v- w# q' CEDUCATION and/or EXPERIENCE

+ u& m2 X$ m0 j• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
& A, ~+ V" h4 w& M$ j• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
* |, n/ C( r  Z7 J1 ]8 o2 oimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
6 ^$ P9 W; b4 G4 r/ t  K1 }servers including fax server systems.
2 t4 b) Y. T/ f0 L( ]; S. x& ^• Knowledge of help desk operations, software, databases, and Visual Basic.
# n' j9 j5 P) |. y) e% ?! |
  F1 m; c- h1 \' ?% o& a/ T6 lPHYSICAL DEMANDS
; G1 Z: t+ P: A, s+ P
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
. h  ?" n, J1 vReasonable accommodations may be made to enable individuals with disabilities to
5 s. q- |4 U. b. \: l. ~perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
0 b# U* ^; y+ n% V$ acomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
# _8 \( D1 r+ Q9 d
) b9 B; P1 u9 H& SWORK ENVIRONMENT

* d0 B2 \6 W% nThe work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
* z2 {" s* V, ?- ?# v6 iReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.