Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

6 [5 @/ A9 M8 d+ z* q  UCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
! L/ k: v5 W$ [  Crepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


PURPOSE
2 \2 s: X9 M0 m8 g- v
Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
  G: _: U; {" j3 ]; Sto allow computer users to access the network.
5 I, |$ [3 B5 P2 ~) O( `: m$ D
ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
* h* a. a0 m- Wfor the division staff.
$ O7 U; b; m$ v0 A" ^• Provides help desk support services for the division.
! D/ T7 ]) }( F• Serves as Microsoft Office application support by assisting internal users in
9 e, y8 _6 }3 p1 Y, c8 xthe use of Microsoft Outlook, Word, Excel and PowerPoint.
& s2 c1 H+ t- H+ H9 q  W% j+ L• Manages the desktop and asset management lifecycle process to replace and
install PCs.
: k' F! {7 n4 _; \1 F1 S* T• Performs administration and maintenance of local site servers.
4 G" M; i# n: m& h; p% e  {+ n* B% h• Acts as a point of contact and reports warehouse system issues.
4 m# V# r2 S- }/ C2 \% n• Assists in implementation and maintenance of warehouse systems, as necessary.
  t% a7 a4 S4 V. m) p5 ]- f0 f* k• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
7 _2 M' M7 k4 A* G7 d) q" }• Performs LAN tasks as directed by National IT staff. Tasks may include
$ ?' y, n: q! ^& C/ Q2 d7 hinstallation of hardware, maintenance of patch cables to standards, and assists
  S! G; `# x( J7 w1 D5 F! [with component failures.
/ R* L6 A) J) t( C$ \8 c• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
" p6 l# p+ r# L5 Y- b0 hsoftware tools.
• Maintains standard naming conventions.
$ [/ f& l. k: v0 |• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

. `1 m/ ]+ |1 V" }9 g" Z' P) s- MPRIMARY INTERACTIONS

: L0 p0 z& A. O5 C8 X# b) j0 y% BDaily interaction with division users, division and head office Information
Services personnel.
  U* v1 {% H1 L* B/ [
COMPETENCIES

• Analytical and troubleshooting skills
+ z5 _0 k1 {! ]4 N5 k7 b* K2 N& u4 Q• Team player
% w; `0 p+ x. @- }  o. n( _* N• Good communication skills, both written and oral
: k8 p% V- c& Y$ `% J, ?* |+ I• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

+ ]+ \! P5 V- C( R% EEDUCATION and/or EXPERIENCE
. B, C) a. i# s% o7 J$ h3 [9 E3 V
$ Z, S: u/ s6 g4 C• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
9 v) v# _8 ]$ y5 h) U; AVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

4 y1 E  z" ?$ ~' A7 s6 HPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

* b! P" Y  o2 l5 c  l" YWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
4 o* K. B( u- b# K: zis needed to carry out everyday activities.

2 C7 ]5 U" \7 @" hWORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
9 ]# J) S% B% D# p- Aperform the essential functions.