Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
3 O" H2 ^. [- y5 G/ `- V1 Qthe 2008 Report on Business magazine. Based primarily on employee input, the
1 v  [3 R, C( v2 Y7 w5 \' w9 csurvey ranks companies based on levels of employee engagement, employee
# p% J* `* _7 D, E! Q: Psatisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
: X. {9 p( i. J4 @: [3 Q, acenters and employs over 1,500 people, approximately 400 sales and customer care
6 _: n: i% ^* m' Mrepresentatives and owns over 110 delivery vehicles. To learn more about us
2 I4 J- l: c2 {* Splease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE

. ~! e! d& k7 ?2 Y, S7 i3 t# OProvides technical support in the division for computer hardware and software.
, b. |- S) w; ]9 H  ]Troubleshoots network problems. Installs and maintains PC hardware and software
/ L( _) k' e4 N( m: O# M% z3 qto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
( P/ g) `2 O5 d- r5 p5 |be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
. ?" w+ c# p! y• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
* A+ b3 p8 ^0 b- \' ^7 Othe use of Microsoft Outlook, Word, Excel and PowerPoint.
6 e8 }0 s6 X* J& U9 P• Manages the desktop and asset management lifecycle process to replace and
install PCs.
5 A" `4 B, M" p, N• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
9 y) N$ F' N+ s8 u' ^) C9 A• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
4 ^6 M+ Z9 L* y' }: {, M% v• Troubleshoots hardware and software problems, provides software diagnostics
: }+ Q) ?6 V+ O. K$ \8 L7 B; rand assists the users in resolving the problem.
5 q2 C0 \- E# O. E+ T+ n• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
7 a7 ?1 }4 A$ ydivision is operational. If division is on IP Telephony, works with headquarters
! x7 M4 S8 n0 \- L( ~Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
- D# B. I  g6 }* }software tools.
• Maintains standard naming conventions.
' b7 m; s) |* K, |: a& _• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
5 N( ^6 G: i( \2 O• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
5 {* g& s9 `& M# p& B% ZServices personnel.
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3 {: p; J) i7 }8 c1 R, MCOMPETENCIES

' m0 q+ \  n5 j7 e( @• Analytical and troubleshooting skills
3 f4 O2 V9 f" J7 H. N• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

4 ]1 E1 P' h+ E% O, g+ u# vEDUCATION and/or EXPERIENCE
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% f) c, U3 h, O! d• Technical certification, with a minimum of two (2) years technical support
4 h$ e- I+ O4 b. v" S6 S6 Kexperience, or any equivalent combination of education, training, or experience.
* F" N; ]& g3 S1 J* \; T5 z# K• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

1 _8 e9 e  q9 C# Y# H, M& g$ HPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
* o2 n0 L7 k" z1 u: xby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
' t( v8 y+ z4 P1 O( Qperform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
8 I2 `- ^/ j) A+ ?is needed to carry out everyday activities.
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8 [+ F2 L2 u% P( f( M3 S' w7 HWORK ENVIRONMENT

The work environment characteristics described here are representative of those
8 X* Y; J2 x  J; P& `9 p) yan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
/ z, @! p0 D; j/ Pperform the essential functions.