Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
5 {6 d6 U3 ~3 b8 z% h, T8 Gthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
4 e1 T# c% n+ o/ {( d& {0 ^centers and employs over 1,500 people, approximately 400 sales and customer care
+ w" T( ~6 \8 T) _& [: jrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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. L0 E( g" o/ @1 }6 APURPOSE

Provides technical support in the division for computer hardware and software.
6 J* S2 O7 u' x* ]( N1 MTroubleshoots network problems. Installs and maintains PC hardware and software
, n! C* f5 o4 k* ~to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
: l# C- M' \# i, j2 Z& Y) R! yfor the division staff.
3 H2 N* [0 m2 ~& x; P) s• Provides help desk support services for the division.
6 }" H1 w3 M" F# y  b# l• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
: c0 c+ b  x/ V8 ?& D  A1 dinstall PCs.
# m7 g2 k! `# S+ x0 f, }7 c• Performs administration and maintenance of local site servers.
8 D, q" ?, P* j; p; R& }  @! e/ w0 S• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
% k: ^: y* m- U7 e; U* @" I5 ~• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
8 V( H3 N9 C; r. c) g0 e* Mand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
0 I+ Q; R7 P# x  K. O' ~installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
3 H! c: M' O3 [. KVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
0 d% s8 T' I: W2 u* Csoftware tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
. A2 Z. G1 A1 K4 }! Y• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

! q0 Q% p. `$ I9 o+ h* Z3 ^: D; xDaily interaction with division users, division and head office Information
' u) \) z9 A0 N  dServices personnel.
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COMPETENCIES

• Analytical and troubleshooting skills
  W% j" }' O. b* m: ]• Team player
" D' k+ v7 w$ r2 o7 F/ I0 H# Q• Good communication skills, both written and oral
• Good interpersonal skills
6 v1 o* ?% A0 @4 N; F; h/ F• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
7 e6 e# l, ]" k• Experience with VPN and Remote Access Dial-Up connections
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$ ~" U6 w" f& ]6 s! O  E0 cEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
& w" `' N8 ?- A7 ?# q' Rexperience, or any equivalent combination of education, training, or experience.
& b9 t7 ^; s" C0 S• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
" n4 L2 V! k8 o7 a6 bimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
' J6 ~0 M. B/ h* c, k; G5 `5 F• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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) k( c& g6 v" p! wThe physical demands described here are representative of those that must be met
. D# B- c' @  [4 m1 ~7 |# |by an employee to successfully perform the essential functions of this job.
' h# N& N8 V9 w* }, |- @Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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/ h1 i; x( U. Z5 E( z: qWork is generally mobile. Requires frequent physical effort lifting personal
, R8 Q: B9 U& o7 g; H9 P0 X0 Pcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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: m' ~" H/ _1 H7 y# d, JWORK ENVIRONMENT

The work environment characteristics described here are representative of those
3 e& e- u2 s5 `( Fan employee encounters while performing the essential functions of this job.
- m5 U4 D# T0 W" b0 \1 _Reasonable accommodations may be made to enable individuals with disabilities to
6 N! \0 L: p# gperform the essential functions.