Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
3 s+ I, ^0 A; psurvey ranks companies based on levels of employee engagement, employee
$ F( E3 @$ \1 Z/ r% v# r! qsatisfaction, executive leadership, workplace culture, and more.
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0 P6 X: |% y& P( k, j) KCorporate Express Canada has operations in 23 facilities, 10 distribution
$ n% Z9 A4 J6 G+ ~centers and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
; C2 S, F4 q1 eplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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PURPOSE

Provides technical support in the division for computer hardware and software.
3 r# E# T! R. x$ ~# w! QTroubleshoots network problems. Installs and maintains PC hardware and software
, {  t3 b6 }& [( B# Z7 E% gto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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1 J; T) }0 u$ }4 j' C6 W• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
$ O# d7 O9 l% q9 e6 R' k8 q0 N. t• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
" @; p( Q8 s6 g3 `' n0 Lthe use of Microsoft Outlook, Word, Excel and PowerPoint.
: Q/ ]8 j" K. R- r• Manages the desktop and asset management lifecycle process to replace and
install PCs.
. j. m' f& X8 Q' D- M" Y7 E5 M$ ^• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
; B$ z% w+ X% p7 }/ Z1 L/ \: J• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
' d  R0 S' V0 h6 F• Troubleshoots hardware and software problems, provides software diagnostics
" l+ p2 j  x% x" q8 t9 Sand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
% P4 \9 q8 H& J  p0 pinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
! ?9 H& R8 F7 l/ T4 G• Performs basic administration of local phone/PBX systems to ensure the
$ J( w& {% o8 L$ Z) D  H# S1 ]division is operational. If division is on IP Telephony, works with headquarters
3 V0 a% U& y" p2 T5 a3 D2 C7 @Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
6 r" E, P3 ^* C• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
3 b0 s* e, ^( L; M• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
; o6 U0 j* J1 R1 c# u8 C* YServices personnel.
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COMPETENCIES
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! G5 d9 K% _# V/ X* t• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
& @7 T9 f! n4 {3 ^9 n• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE

: d+ k6 h' X1 m. t+ }6 p% N9 C• Technical certification, with a minimum of two (2) years technical support
. D# j6 Q  z  d" D" y) e) Y& {experience, or any equivalent combination of education, training, or experience.
- F5 u4 e- g$ J% E2 H6 `• Demonstrated knowledge of personal computers (desktops, laptops, printers),
; ]* y) v, c% C) LVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
9 R- U8 \5 J4 c0 E6 ^  }+ {• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

9 g& l* c+ x3 A* [PHYSICAL DEMANDS
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+ s" q7 Z5 o  J1 ^The physical demands described here are representative of those that must be met
8 I6 P( o8 d+ L) Y" Gby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
5 [! F  U3 ?& s" c$ o; Yperform the essential functions.

- J. `9 h6 P* m( G3 z9 {1 `Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
( N" |% o# E- man employee encounters while performing the essential functions of this job.
0 [$ N" e6 e4 l+ pReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.