Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
/ p* i- _& q: k& r/ mthe 2008 Report on Business magazine. Based primarily on employee input, the
9 y8 I& |$ T5 S( ~6 z7 r2 Y0 tsurvey ranks companies based on levels of employee engagement, employee
- B5 S6 W2 A. u% [, qsatisfaction, executive leadership, workplace culture, and more.
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! x: b6 h2 J1 f$ pCorporate Express Canada has operations in 23 facilities, 10 distribution
6 [2 P% b6 T4 K' d! i. Ocenters and employs over 1,500 people, approximately 400 sales and customer care
1 L1 t; S* f& q: I& Grepresentatives and owns over 110 delivery vehicles. To learn more about us
- l& q1 v  P1 L6 v' |$ @  x4 X$ eplease visit our website at www.cexp.ca Corporate Express offers a competitive
, x) H& S' ~9 abase salary with excellent opportunities for career growth.


PURPOSE

Provides technical support in the division for computer hardware and software.
8 _9 \( d* b- r+ I' jTroubleshoots network problems. Installs and maintains PC hardware and software
5 D. {5 e9 d* y7 E& Lto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
5 Z; q! z4 g  \1 k/ s- Ybe assigned.
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" }& H: L/ k9 y) T* P  a0 |• Installs computer hardware, software, peripherals, printers, and fax machines
# F1 T8 F. L* q' afor the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
/ Q1 N5 ^3 @: f$ J  G" @0 s# u• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
# H  A0 x0 T* t• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
; {4 L9 q! s" B% v; uinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
, s  s" q0 Y3 C9 aVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
! Z( y/ E% T: r+ O# Psoftware tools.
* x6 ]5 R& A$ y) b• Maintains standard naming conventions.
6 O" a0 t1 s/ l5 z1 R• Coordinates with division management to engage contractors for break/fixes of
* f: e2 X' b5 T, C& z% [software/hardware and computers, as necessary.
$ {( I2 A3 L3 c• Provides backup support to other IT professionals.
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- B7 r, S; L/ `PRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
: B" Q# O# [, L% P! f* X) OServices personnel.
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COMPETENCIES
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• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
4 D' F) f3 q% e• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
9 D! @' Z/ g0 e% S( \+ k) X+ ?
& k' z6 [6 \8 U* z! [2 Z• Technical certification, with a minimum of two (2) years technical support
8 \' h- S: ^7 i" H5 ~$ cexperience, or any equivalent combination of education, training, or experience.
" C" c9 Z3 g& N" I4 P- ]• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
  X0 V7 c5 _# H' N7 Uimaging processes.
& R0 t6 V0 d2 i7 c" ?7 Q6 F: i6 l• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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: `) l) ^  w# Z# kPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
$ U3 g. R1 D) C+ Tby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
0 x; R( E. m3 H& u9 kperform the essential functions.

8 ^' [9 v6 ~/ _! RWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
: H4 R; K5 [$ |9 Q; r8 {- q! tis needed to carry out everyday activities.

$ k9 k# m  q  x# @* p7 CWORK ENVIRONMENT
0 h0 P. x. k% I7 |; N3 W1 H0 j5 F
The work environment characteristics described here are representative of those
9 U) x: Y( i6 [) S8 i8 San employee encounters while performing the essential functions of this job.
3 h$ H0 }7 s9 j/ eReasonable accommodations may be made to enable individuals with disabilities to
1 k* B% }1 A, K1 E+ uperform the essential functions.