Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
5 T4 |. b7 ]  m- F5 J- I( _/ }" ?the 2008 Report on Business magazine. Based primarily on employee input, the
- X/ j" y4 L* D2 P- qsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
6 B7 X1 x5 \$ @' ^' k8 a# t& z
Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
! |2 ]- v/ B% G* g1 m  O( Crepresentatives and owns over 110 delivery vehicles. To learn more about us
# S( n, M- e1 C' ]/ N% bplease visit our website at www.cexp.ca Corporate Express offers a competitive
4 w; m. K3 k; I5 Z) vbase salary with excellent opportunities for career growth.
5 X: T& R' u; B9 S$ P8 [
* n% y, m8 m$ j% N! B' _& p
PURPOSE

  j2 ?: K/ [  p7 R# i7 s& VProvides technical support in the division for computer hardware and software.
, A. K( Q: Z) L; hTroubleshoots network problems. Installs and maintains PC hardware and software
3 i0 r6 |1 w6 u+ u! f6 zto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
) a& x; x1 F7 A7 R+ ]4 u: Kbe assigned.
# D# ^  G2 l. l& p+ p9 N9 @
- m/ U8 i3 _- d- V* ?) j8 C• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
/ g: V( N* a( S7 {( i$ ]+ W' p• Provides help desk support services for the division.
% ]5 e7 h# r+ r- |6 g- r• Serves as Microsoft Office application support by assisting internal users in
1 n' L0 N0 F* W. W( T+ Z# |, w: {- pthe use of Microsoft Outlook, Word, Excel and PowerPoint.
+ u, W3 Q% r) A# `• Manages the desktop and asset management lifecycle process to replace and
install PCs.
6 @: e; ^6 }! s8 I• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
* _( O) Q. S1 v% Q" ?+ [% a" y• Assists in implementation and maintenance of warehouse systems, as necessary.
. I' s, @+ T: Q9 x/ D) \! u• Supports and performs tasks related to company IS policies and procedures.
# y/ s2 [& |( |• Troubleshoots hardware and software problems, provides software diagnostics
8 l& W% ^8 n' J! jand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
, u5 F/ j, f# Binstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
# O8 c( _: U: {/ _• Coordinates with division management to engage contractors for break/fixes of
% ~  j+ W/ L3 csoftware/hardware and computers, as necessary.
9 ]: ~$ X) Y' |. m, Y' Z4 Q• Provides backup support to other IT professionals.
6 x, ]; [) c+ W& I* S* u0 [& ^
PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.
4 J3 I7 I4 e# [
COMPETENCIES
5 V. J. }  S# i$ a8 T4 A
• Analytical and troubleshooting skills
• Team player
, b: Y; b6 o& c• Good communication skills, both written and oral
• Good interpersonal skills
: c4 d: V" ~. _. I3 y7 L5 J% b6 H• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

- [3 p) U6 M, e  v: x4 |EDUCATION and/or EXPERIENCE
. V5 {/ [  e5 A" O7 s
4 e* S6 F/ }) ~- [# A' u• Technical certification, with a minimum of two (2) years technical support
9 X, U" I( T' x; N/ h; M* nexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
. x* w* m1 u( tVoice/Data, Warehouse Systems, and general knowledge of personal computer
& K! E( q& S! y- n6 H5 jimaging processes.
0 z# e3 D) l$ J3 V# t- J" [• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
# q) B$ z; E1 u8 Z8 S* C• Knowledge of help desk operations, software, databases, and Visual Basic.
( _8 _# ?: l4 ?* S! S1 P
PHYSICAL DEMANDS

9 D' [! S6 f& k% C% v# R- g8 sThe physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
5 q) M4 I  c& u4 r6 }  IReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

4 ~- s( B7 N( ~3 oWork is generally mobile. Requires frequent physical effort lifting personal
0 S8 E  X4 z& w$ hcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

WORK ENVIRONMENT

$ C0 g" L: T0 c7 G* k2 @The work environment characteristics described here are representative of those
- B& l9 E: Z# l2 Wan employee encounters while performing the essential functions of this job.
3 }! w& x4 x' G3 P, f" EReasonable accommodations may be made to enable individuals with disabilities to
1 U1 \9 Z/ W& ^2 P# C8 Zperform the essential functions.