 鲜花( 168)  鸡蛋( 0)
|
Corporate Express Canada was named one of the “50 Best Employers in Canada” in
L( c2 K; \2 o- p# R2 J8 `; wthe 2008 Report on Business magazine. Based primarily on employee input, the# _( W8 {7 X& Q' O4 u) P# v
survey ranks companies based on levels of employee engagement, employee
% U+ {" Q! I* i" ssatisfaction, executive leadership, workplace culture, and more.+ @$ ]9 [& _- y3 a! p) Y
' y0 l8 k; P, ~1 A8 S: KCorporate Express Canada has operations in 23 facilities, 10 distribution7 A& ?0 ~' ]7 D" k: L
centers and employs over 1,500 people, approximately 400 sales and customer care
) Q! r+ U3 i# `7 b$ urepresentatives and owns over 110 delivery vehicles. To learn more about us) P' @- i# }/ k, Z/ r
please visit our website at www.cexp.ca Corporate Express offers a competitive
- G& J( {' ]5 kbase salary with excellent opportunities for career growth.
) |* d# m: }! }4 [; H$ K/ F3 G
- c4 s* k5 A8 j. S& q+ b" L, n7 J" Z1 M+ {) E& c( N, h1 c: W
PURPOSE
1 [2 e- `% G8 u! U9 N& M: A" R6 R2 l7 B; b
Provides technical support in the division for computer hardware and software." Z8 L1 ~# `' Q& w" E' t
Troubleshoots network problems. Installs and maintains PC hardware and software
6 s. c; ^% {' G F* N' B: |to allow computer users to access the network.+ p4 o- O4 o* @+ z1 g# J5 k2 [5 i
* |# o7 D8 h: D1 Z$ M3 lESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
7 D% E$ d& t, e' _& Q' ]9 d- Pbe assigned.
( d" c2 e/ d! c8 g4 \- F2 M1 A: X# e* }) V
• Installs computer hardware, software, peripherals, printers, and fax machines1 S0 [: P C/ d) n& v
for the division staff.. J5 {- r: d$ ?
• Provides help desk support services for the division.
4 ?+ }( h5 |& ?& t- s* i• Serves as Microsoft Office application support by assisting internal users in3 l3 J0 A2 G' M
the use of Microsoft Outlook, Word, Excel and PowerPoint.
8 H/ m% U* f6 q1 H5 e" O) L• Manages the desktop and asset management lifecycle process to replace and
+ A) F/ x5 k) i3 c/ F; Rinstall PCs.
! K M* P" e- ?6 T0 \0 V• Performs administration and maintenance of local site servers.
8 w" N# s8 v3 _& {• Acts as a point of contact and reports warehouse system issues.% S9 W+ y' X, U' q* v
• Assists in implementation and maintenance of warehouse systems, as necessary.* g4 P6 L2 _. q/ h7 _6 H, x
• Supports and performs tasks related to company IS policies and procedures.7 E1 @! H+ b& T2 L9 s# S5 a2 R
• Troubleshoots hardware and software problems, provides software diagnostics
2 Y0 u7 ]7 @& r3 y( Zand assists the users in resolving the problem.6 d7 b- v c$ x# N& h* s
• Performs LAN tasks as directed by National IT staff. Tasks may include
$ V6 B2 y! V. B; Ginstallation of hardware, maintenance of patch cables to standards, and assists
6 L' t: [8 d3 U+ T2 bwith component failures.6 Q) \8 c5 o0 J/ ]* e$ D5 ^* m& S
• Performs basic administration of local phone/PBX systems to ensure the( M, W' [+ F( ~% @( M' a$ O8 V2 X0 r5 v2 u
division is operational. If division is on IP Telephony, works with headquarters
- w- `* o4 Z0 dVoice/Data Team to support telecommunication solutions.
7 x: w8 t, U' c) ^8 _1 r• Maintains hardware and software inventories using company Asset Management% T; Q% }8 P( ?' V; [3 P, w
software tools.
4 J$ [$ w7 J3 b" B1 C• Maintains standard naming conventions.. i2 @1 ?8 J9 S% P% u7 Q0 ] I
• Coordinates with division management to engage contractors for break/fixes of
3 A1 `7 k' N: Y8 Dsoftware/hardware and computers, as necessary.7 R! U+ e, U, I4 ]& G ?! l) V! ~
• Provides backup support to other IT professionals.3 y: X$ o* _1 R" w$ z
) }0 a' Q& I, J7 p% t. zPRIMARY INTERACTIONS
* T# R% I) Y/ w+ R" w- r
/ X9 i) B( M9 I7 q6 M; wDaily interaction with division users, division and head office Information
. }; e# M" j2 \Services personnel./ q* q z: e k) f+ L
, ]! b, }7 {+ R; I* M: |* q
COMPETENCIES) Y& p* X2 H% [* z7 x( G
2 m3 J, ^9 P5 `1 r! y3 I- E5 _. t
• Analytical and troubleshooting skills
7 ?, w& U" ?; w% \0 o/ D2 G• Team player0 D" ?1 K; u& c( t/ }. U" a
• Good communication skills, both written and oral
* }/ ?$ J$ `. d' Y" k' U• Good interpersonal skills) V$ I2 d2 ~* P' S1 G% h8 Z3 O
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)' A. \( g: d$ s- D+ r, t2 s
• Experience with VPN and Remote Access Dial-Up connections
/ p# u7 Z. {/ W2 R# y2 v) N, p3 f) F) w4 H: l3 ?
EDUCATION and/or EXPERIENCE6 B. v5 j; t" i. `) \, _8 a
' `+ n, P8 |$ T+ @! r0 _
• Technical certification, with a minimum of two (2) years technical support
# |) V# F7 \, u$ m+ rexperience, or any equivalent combination of education, training, or experience.
- c2 ]+ `& Z8 d1 ?2 T• Demonstrated knowledge of personal computers (desktops, laptops, printers),% [2 x }" n! T- u+ v. _0 c, Y+ L
Voice/Data, Warehouse Systems, and general knowledge of personal computer
. N/ K* Z, |* } `! j& x9 F( zimaging processes.
W3 M1 n2 d/ A% P• Knowledge of laser printers, multi-functional copier/printer/fax devices, and; S( G$ ^' O( d+ i, a/ u, }% G
servers including fax server systems.2 [3 \# v4 w% r2 ]) E- ^
• Knowledge of help desk operations, software, databases, and Visual Basic.' C7 |4 q c. p7 p
& ^/ ^0 a1 r& l* h' l+ Y' D6 D/ ?
PHYSICAL DEMANDS2 ~" o/ _5 V# D# V* o. g8 V
2 a H& F Y, B0 K6 `& aThe physical demands described here are representative of those that must be met# _' H8 Z# ?0 N) E
by an employee to successfully perform the essential functions of this job.4 d+ u' S. P& O' B0 I9 H
Reasonable accommodations may be made to enable individuals with disabilities to- s1 x/ y/ M1 R% @* V
perform the essential functions.& O6 W$ t0 x# T) U5 ?/ k$ [6 r
. b& `1 l, ~/ N2 c$ y7 M, pWork is generally mobile. Requires frequent physical effort lifting personal
; O7 e6 v$ y a& i! Y ccomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
$ X0 k" W: F! _" m* Q! F s! v2 ]is needed to carry out everyday activities.# M+ L' q8 q1 q8 [# S7 h/ D. n
# C* o( s1 Y/ U0 [1 e9 k& R: c+ w
WORK ENVIRONMENT$ l% }2 ?# O* a) O x- Z" G
; b/ U+ e6 \3 O: pThe work environment characteristics described here are representative of those( r% w4 a3 z# ~7 \
an employee encounters while performing the essential functions of this job. _1 `' h2 V* \' \! p5 J3 a) g
Reasonable accommodations may be made to enable individuals with disabilities to! ^9 P) ^: P5 n( h2 Z5 U# D0 A
perform the essential functions. |
|