Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
" Q9 k+ R4 e6 g" Y$ b. ?( Pthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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% }, \* l1 j  OCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
& I0 v* D8 p2 K( s+ brepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE

* U7 c9 h8 h( bProvides technical support in the division for computer hardware and software.
( u9 z  I/ Z. tTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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6 S  D5 ]- W9 y3 x" i8 {( q- m• Installs computer hardware, software, peripherals, printers, and fax machines
$ t- E( C2 C, y7 g/ z& wfor the division staff.
4 C. _: f4 r/ O, a% B2 g• Provides help desk support services for the division.
5 T+ @, U' a+ g: a• Serves as Microsoft Office application support by assisting internal users in
. S4 `8 k1 n. Y# q* d$ F5 w/ g) `the use of Microsoft Outlook, Word, Excel and PowerPoint.
1 G- B  K1 Z9 h  G7 u- M5 s/ J• Manages the desktop and asset management lifecycle process to replace and
4 W$ I+ H6 ?- y0 ?, Z8 l7 Vinstall PCs.
; [( ]. N! s1 \: Y$ K! d• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
8 a' b' R6 A# n4 g) `• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
- ~: U0 N1 V$ y* G4 D6 mand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
( `/ z- r- m: R- {. i- Tinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
# U8 `5 Q' W* E! [  fdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
4 V& n/ D! _% C7 E; m* ~# K• Maintains hardware and software inventories using company Asset Management
) Q" X4 Y* [8 I! m, x% y* q- usoftware tools.
- Y7 H  Q; H: w/ e, a2 T1 N• Maintains standard naming conventions.
" b  w" k; j- J) f, b• Coordinates with division management to engage contractors for break/fixes of
6 m" [9 f2 V* Asoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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/ h/ M: c) d! }& f( w) Q3 b* NDaily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES
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• Analytical and troubleshooting skills
• Team player
/ K$ e6 f2 P1 f9 U, e. t1 O7 f: a• Good communication skills, both written and oral
0 b9 m$ I4 y% [( z$ ~• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
$ x4 T5 O" w: z) U+ t• Experience with VPN and Remote Access Dial-Up connections
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% T( t! Z* W5 gEDUCATION and/or EXPERIENCE
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8 y9 z8 T$ y- E, X7 Z• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
7 h$ W6 m; Y6 p• Knowledge of help desk operations, software, databases, and Visual Basic.
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7 E8 @% W! u+ }' E9 r: T% ~PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
2 g/ Z' k  R/ ~5 k9 ^, A# sReasonable accommodations may be made to enable individuals with disabilities to
+ u1 n  i* U/ v) y3 K, Eperform the essential functions.

" m. n( t: W- O$ F: z* aWork is generally mobile. Requires frequent physical effort lifting personal
  c+ |- E5 c! s% ucomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

2 K2 E% x2 v4 v- l1 P. aWORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
9 l# I+ \+ y1 IReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.