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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in6 l" w8 |9 k. j7 f; }5 @+ j3 I
the 2008 Report on Business magazine. Based primarily on employee input, the: x% L7 R$ b! |9 a: ^2 t! n
survey ranks companies based on levels of employee engagement, employee! d3 }9 t2 m! G* ^' }3 A
satisfaction, executive leadership, workplace culture, and more.& c* F  k+ x0 {' I6 N' Z: d
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Corporate Express Canada has operations in 23 facilities, 10 distribution: n) A3 p+ ?' P" {
centers and employs over 1,500 people, approximately 400 sales and customer care! u) A7 x! b1 @% t: [. M
representatives and owns over 110 delivery vehicles. To learn more about us
8 P7 Z! A% ?; Y5 fplease visit our website at www.cexp.ca Corporate Express offers a competitive
6 t, T5 R- F& |. {! Q" R' Lbase salary with excellent opportunities for career growth.9 ]  B, j5 ?, x0 B- _7 X0 G( f
) [1 p1 e. u8 V' U% b& E

$ D0 M# x3 z/ x* F( F3 W5 |PURPOSE; L5 ~8 n. N% x. w' b# [
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Provides technical support in the division for computer hardware and software.+ G* Y. X2 e) ^8 t  k2 [
Troubleshoots network problems. Installs and maintains PC hardware and software( X: i+ S6 W( [6 \  \, M/ M3 ^: ]+ \
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may4 k: N2 e- q. O% }4 g
be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines8 I0 T1 E' \1 J6 R
for the division staff.
5 G) O8 ?3 }- P8 I$ I) q• Provides help desk support services for the division.' m. z3 X3 H7 S; G1 r2 h
• Serves as Microsoft Office application support by assisting internal users in
. z2 ?7 \/ N5 d8 Rthe use of Microsoft Outlook, Word, Excel and PowerPoint.
! Q  V; N1 z1 k6 n• Manages the desktop and asset management lifecycle process to replace and9 N6 G) L0 E4 |5 K
install PCs.
1 G+ X5 Q& ~' `1 i5 s• Performs administration and maintenance of local site servers.6 k0 t8 G. u5 W9 R: b8 ^
• Acts as a point of contact and reports warehouse system issues.' i; b# l7 C) V/ Z
• Assists in implementation and maintenance of warehouse systems, as necessary.
  k' q/ a/ M  X& u: Q0 s% g• Supports and performs tasks related to company IS policies and procedures.! [2 L  M; S, R  R( @
• Troubleshoots hardware and software problems, provides software diagnostics- C( m1 ?1 k, c, j6 r5 Y/ C
and assists the users in resolving the problem.
" k/ d7 [1 V9 Z4 x9 o• Performs LAN tasks as directed by National IT staff. Tasks may include6 D* d8 l% l- K% U
installation of hardware, maintenance of patch cables to standards, and assists
9 d; t7 i; x% K$ i, I# ]" U( twith component failures.& d$ j  y' W+ U2 h0 n8 m
• Performs basic administration of local phone/PBX systems to ensure the( X/ N# N& Q* e5 m! J
division is operational. If division is on IP Telephony, works with headquarters6 D  x0 z5 e" b" O6 g9 Q( s7 Z& @
Voice/Data Team to support telecommunication solutions.
) L& \) G9 s3 U$ i* @2 a• Maintains hardware and software inventories using company Asset Management2 c) p! c1 t; w# L9 D
software tools.5 @$ ~& v6 I" K
• Maintains standard naming conventions.# \7 {1 P4 y5 }
• Coordinates with division management to engage contractors for break/fixes of5 Q+ T; @: G$ q& u6 I' y- J
software/hardware and computers, as necessary.
1 T& y' m; u0 e7 V# S1 C• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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, y4 X/ c, \$ ^) @3 ]Daily interaction with division users, division and head office Information
9 S& |9 ?$ H! c9 [/ ZServices personnel.: c' }/ N3 x7 T" L, h# i

/ s6 O$ _3 o: |( FCOMPETENCIES* z  Z+ _! N* l/ P
  @6 H& @( x* p8 y( z6 N" r
• Analytical and troubleshooting skills
5 m  ]$ i4 W( m" s& i• Team player
9 @9 s1 A1 x( w( @) J; M3 N• Good communication skills, both written and oral6 V& g: ^' {8 J- Y; y
• Good interpersonal skills
7 M& y2 Y- H  U1 A; I• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)& P  Q( F0 V, ^/ ~8 h' x' `: g$ a
• Experience with VPN and Remote Access Dial-Up connections
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8 o" o; O& x  |! K6 R& _EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
8 l* L$ c: F* _$ G3 y/ j; x+ ?1 qexperience, or any equivalent combination of education, training, or experience.
) W# W- k$ R, a• Demonstrated knowledge of personal computers (desktops, laptops, printers),5 O0 M% Z* ]5 ]7 t: G
Voice/Data, Warehouse Systems, and general knowledge of personal computer
- V) a# D$ r/ d" [/ k0 z' Dimaging processes.
% `) `! ?/ h/ }5 i4 A2 h  G# q5 c• Knowledge of laser printers, multi-functional copier/printer/fax devices, and  i" X  h7 s8 f6 F
servers including fax server systems.
: A( D$ E+ U1 i! B• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS! h% u; W/ E% R8 [- }% [$ d

& [- j2 k; \, C7 K* K+ e) I& yThe physical demands described here are representative of those that must be met
& p( j0 l* p5 `/ wby an employee to successfully perform the essential functions of this job.; p2 ?# o& D4 W  z4 E9 G; A' R
Reasonable accommodations may be made to enable individuals with disabilities to1 Y; W, O0 K* Y5 T  f* h
perform the essential functions.6 |. n: d7 P, W" r
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Work is generally mobile. Requires frequent physical effort lifting personal( E2 t0 J% _7 a$ o
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping; @( `& H0 M+ `7 {6 [1 T
is needed to carry out everyday activities.; L* W+ X; K  f5 L0 M
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WORK ENVIRONMENT
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The work environment characteristics described here are representative of those% G' o- p, P5 `4 n4 `  M1 f
an employee encounters while performing the essential functions of this job.# `* q! @. _5 l- _0 V. H" k2 O1 g' N/ U
Reasonable accommodations may be made to enable individuals with disabilities to( W- f/ z  X7 e
perform the essential functions.
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