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Corporate Express Canada was named one of the “50 Best Employers in Canada” in
" {. X0 G. E I% G+ w. Z+ f" N- Cthe 2008 Report on Business magazine. Based primarily on employee input, the/ {* q7 W% R9 l9 D) m/ Q
survey ranks companies based on levels of employee engagement, employee
8 m" u% _, W/ {# isatisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution* L( y4 p2 a% x2 u
centers and employs over 1,500 people, approximately 400 sales and customer care
: Q! g; o: C9 j6 N urepresentatives and owns over 110 delivery vehicles. To learn more about us9 ]6 X7 V+ {% n
please visit our website at www.cexp.ca Corporate Express offers a competitive; d9 r" t" ~2 E- f c& Q0 D# d
base salary with excellent opportunities for career growth.. S/ @4 g. H* {: v2 H
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PURPOSE( |) p) Z" e. t9 t8 h
! P- z0 R& `% u6 ]" J& D- sProvides technical support in the division for computer hardware and software. H" o" b8 ?* D' s9 j2 l
Troubleshoots network problems. Installs and maintains PC hardware and software, [: t6 |" Y; Z. m
to allow computer users to access the network.
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( \+ L7 l- M. s# ^$ u; T0 V; hESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may: A+ m3 ^ c3 ~% p
be assigned.* ?! k+ y% i% O6 T- A! X6 c
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• Installs computer hardware, software, peripherals, printers, and fax machines8 `; s" { \4 i6 j* D0 f
for the division staff.
# O! _$ F3 X" l, y6 K& ]9 s; Y• Provides help desk support services for the division.
! I9 Q% D/ v9 n1 ^: f• Serves as Microsoft Office application support by assisting internal users in- N) z+ @" V6 d, T1 p; H4 D( C0 U) r
the use of Microsoft Outlook, Word, Excel and PowerPoint.2 g( A' B* k; t
• Manages the desktop and asset management lifecycle process to replace and, n: Y: B2 b" B2 ]
install PCs." O" m1 a( \7 `' J6 a r" F7 p5 ]
• Performs administration and maintenance of local site servers.* i3 g6 l6 G6 x* s. }! }
• Acts as a point of contact and reports warehouse system issues." o9 R8 [, m! u# V
• Assists in implementation and maintenance of warehouse systems, as necessary.; H% Q& D1 ^0 q& E0 A
• Supports and performs tasks related to company IS policies and procedures.
7 K- W/ O' ]' E1 M9 V" I• Troubleshoots hardware and software problems, provides software diagnostics5 v" B2 {) t1 D
and assists the users in resolving the problem.+ C* d3 x& }# V& e* |/ h* W/ \
• Performs LAN tasks as directed by National IT staff. Tasks may include
4 H! |( t, a3 T' x1 v. B! c Xinstallation of hardware, maintenance of patch cables to standards, and assists
6 D4 x* v+ s5 o4 g6 ~- n+ iwith component failures.
/ f3 q1 k7 `& h% ^# ]. \• Performs basic administration of local phone/PBX systems to ensure the
) U# Q$ d1 P: \' Q# b' gdivision is operational. If division is on IP Telephony, works with headquarters' J0 _! K! U* \" _
Voice/Data Team to support telecommunication solutions.7 G q: ^, w0 O! g
• Maintains hardware and software inventories using company Asset Management: c. N$ T/ l; ?
software tools.2 r* E1 a8 L5 |0 x/ b+ I! i/ U, e
• Maintains standard naming conventions.& P h2 U3 d, U( d& a: e
• Coordinates with division management to engage contractors for break/fixes of& k3 H% c5 I) s3 r5 t% |
software/hardware and computers, as necessary.
% q0 r5 Z& ?( m6 u• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS" S ~7 U8 @- H
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Daily interaction with division users, division and head office Information" Z- m# o4 M n- ~: X# Y, O
Services personnel.
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; E9 t# \5 V) q; u E& {) k8 eCOMPETENCIES) X5 N# U: f' v0 r
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• Analytical and troubleshooting skills
. l5 t0 n; i1 K• Team player f8 B/ ]" `6 B2 X5 e* n+ S
• Good communication skills, both written and oral' F7 x7 ~) b1 K0 F
• Good interpersonal skills0 T* |& f/ }# P( ]& q
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
" ^/ D7 \& {+ b9 r) o• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE5 ]5 c$ V. J2 T) {' T7 W$ I
]6 l8 o4 u( j• Technical certification, with a minimum of two (2) years technical support
( r4 ?- Z- W; j- Mexperience, or any equivalent combination of education, training, or experience.
# O! l/ J6 l# E6 N1 }: ^% `• Demonstrated knowledge of personal computers (desktops, laptops, printers),
5 b0 d* Z# _+ P* a, \) j9 [: g1 {3 EVoice/Data, Warehouse Systems, and general knowledge of personal computer
& U# g& w. Z5 F; m7 R# Z1 g: r1 cimaging processes.
# l) C+ x2 b0 n3 h/ C( }• Knowledge of laser printers, multi-functional copier/printer/fax devices, and5 i, k1 B* G6 Q( n, P
servers including fax server systems.. h2 y; S8 M# `- x% X
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS C, [, S5 H: D8 L7 ]9 S
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The physical demands described here are representative of those that must be met
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Reasonable accommodations may be made to enable individuals with disabilities to
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Work is generally mobile. Requires frequent physical effort lifting personal( M) l( X1 ^$ o9 k
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping9 i+ g8 D y) U/ G; T; V% u
is needed to carry out everyday activities./ a/ A) A0 v8 ^3 N2 {5 k
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WORK ENVIRONMENT ?$ T5 a' z: \/ d( g! H4 W# O" j/ f" `
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The work environment characteristics described here are representative of those, T6 i3 Q1 E+ N. _& f% y
an employee encounters while performing the essential functions of this job.6 k5 l3 r0 M# e* p6 E: N
Reasonable accommodations may be made to enable individuals with disabilities to; g6 T0 D+ |) Z z8 h
perform the essential functions. |
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