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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in* @9 u% h2 t/ x8 u* X1 \
the 2008 Report on Business magazine. Based primarily on employee input, the
6 w! @) Z: j! I+ Ssurvey ranks companies based on levels of employee engagement, employee& t, ?: u! u& S8 p! H8 F$ r4 L
satisfaction, executive leadership, workplace culture, and more.
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, G1 ~% t  ], L: @: hCorporate Express Canada has operations in 23 facilities, 10 distribution3 a8 p* ^6 v5 ]( I$ s( R. Z* {+ b
centers and employs over 1,500 people, approximately 400 sales and customer care- e* S/ X; e( z2 K( H
representatives and owns over 110 delivery vehicles. To learn more about us( d% Y: q! A- f# P8 V5 x, e; r
please visit our website at www.cexp.ca Corporate Express offers a competitive
" F& C* \) h! T  q$ F: c" u% |: ^base salary with excellent opportunities for career growth.
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7 x: f# A( C$ y3 XPURPOSE
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( S. \  O8 X- ]0 zProvides technical support in the division for computer hardware and software.
7 a) a0 U% B8 R  W8 W* LTroubleshoots network problems. Installs and maintains PC hardware and software' `) r1 u1 \2 q1 m' i$ i- l  O. L$ j
to allow computer users to access the network.5 Z  `" d4 `" a7 E' D

% V) G: ~$ X) m1 pESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
3 G# {  U8 X: D/ u' ^% S7 @4 Kbe assigned.+ c" Y8 b9 M" A7 o1 R
& P' U! i. z  A( N
• Installs computer hardware, software, peripherals, printers, and fax machines, R3 z8 Z1 P7 a) `' a
for the division staff.
5 m8 t: O+ B* K  T• Provides help desk support services for the division.
3 a9 C# c7 S8 Y: X4 C• Serves as Microsoft Office application support by assisting internal users in* R& \4 P8 I, o# D; J
the use of Microsoft Outlook, Word, Excel and PowerPoint.& w) p  ^& Q" Z9 ], a0 _' n
• Manages the desktop and asset management lifecycle process to replace and
5 k0 t$ {3 o/ p: |  M& E/ J  qinstall PCs.
* q1 G0 y! z' n  |• Performs administration and maintenance of local site servers.
. O" K2 g9 Y9 i) q( a6 `• Acts as a point of contact and reports warehouse system issues.- g& t; y# b0 j; _+ I4 G9 b
• Assists in implementation and maintenance of warehouse systems, as necessary.
5 E* k5 R2 r: x  j, Q/ X' M• Supports and performs tasks related to company IS policies and procedures./ b3 _! y8 U* B7 D6 O& P1 S
• Troubleshoots hardware and software problems, provides software diagnostics8 A! y' ?* D4 v; S( U
and assists the users in resolving the problem.# v$ B# ?- r: _7 x% m% o
• Performs LAN tasks as directed by National IT staff. Tasks may include
. t7 l8 K4 M  v9 uinstallation of hardware, maintenance of patch cables to standards, and assists; s- `2 z; [' d) C1 y* q
with component failures.
7 D1 Q* ?( X# T4 f8 \• Performs basic administration of local phone/PBX systems to ensure the$ ^- k1 ]- ^: R8 {* l  m. Q" F
division is operational. If division is on IP Telephony, works with headquarters
: L* T5 I( x& M% o$ \. D' @/ g% Y% bVoice/Data Team to support telecommunication solutions.8 j& x3 |. a  i$ v7 |* G& T# I9 r
• Maintains hardware and software inventories using company Asset Management$ O+ ?/ u2 I8 p5 }
software tools.) [2 [2 r6 @9 K2 Z' }5 e4 k
• Maintains standard naming conventions.! f' s/ G  E. I' S" u# n# a
• Coordinates with division management to engage contractors for break/fixes of& z1 @6 k- a/ {: u$ O
software/hardware and computers, as necessary." p1 ?! @% u8 u; L3 o
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS0 K9 [  g  c0 v& t1 M9 [4 P5 f# N
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Daily interaction with division users, division and head office Information. U, d5 z9 I" S& O7 J
Services personnel.7 c4 S: b* v: `

5 r2 @( }3 j9 `+ }8 H0 N$ N( Q! WCOMPETENCIES
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• Analytical and troubleshooting skills
* J- W  o; x2 D0 x3 d; ?+ X• Team player% u8 T% p7 C" k- B7 G/ v
• Good communication skills, both written and oral# f3 w# V  b) C4 ^
• Good interpersonal skills
6 g; }+ `' \6 c3 I/ W( x  i  W7 |( f• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
; ^, m3 r" Z" {7 f- w8 S• Experience with VPN and Remote Access Dial-Up connections1 y4 e: C. S* k

$ o0 X3 `; S9 a* y6 QEDUCATION and/or EXPERIENCE' s/ ]( Q& }' R5 Z0 q
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• Technical certification, with a minimum of two (2) years technical support
: v- h) J' W2 I  O+ L+ K5 ~  ]experience, or any equivalent combination of education, training, or experience.
6 z: m5 m  g) L5 Y( P! f• Demonstrated knowledge of personal computers (desktops, laptops, printers),- R  I+ O8 m/ |2 ?" W
Voice/Data, Warehouse Systems, and general knowledge of personal computer
2 h! @0 s; u3 l+ simaging processes.
- D5 z! i1 K% ?& F! g6 Q• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
% `  G* H9 l: b0 i% r  D) {servers including fax server systems./ v0 a. h2 Y6 I/ v, }' r
• Knowledge of help desk operations, software, databases, and Visual Basic.; u, E  ?) \9 E1 J+ J
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PHYSICAL DEMANDS# W8 s; t) A' {! p  s! d

+ u1 ^# w/ v# r, g8 e" h- DThe physical demands described here are representative of those that must be met" K& O8 Z- C7 o% A
by an employee to successfully perform the essential functions of this job.
: t+ k% P" L- ]1 ]0 H  Y( o7 J$ M1 n1 |Reasonable accommodations may be made to enable individuals with disabilities to  Z. V; F" F& s
perform the essential functions.
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+ K/ c$ V' s5 H" W) wWork is generally mobile. Requires frequent physical effort lifting personal& ~4 v: F: O5 Y
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping, D4 x1 Q% j3 Q9 Z1 b* r  ^% b4 V8 K/ T( `
is needed to carry out everyday activities.$ Q) o( x7 V& |
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WORK ENVIRONMENT  e8 q( G- S4 W. s- A7 B" [5 [

3 ~4 {: k& ?9 Y+ E- |The work environment characteristics described here are representative of those
- W9 o8 c, e  n9 s: K9 ian employee encounters while performing the essential functions of this job.
) Y# b: Z& _" M+ N4 l1 |' YReasonable accommodations may be made to enable individuals with disabilities to/ ?/ C5 X; `8 P0 S5 @; |
perform the essential functions.
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