Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
( ?- W$ X; a! J+ K+ s' D" R; q3 ?the 2008 Report on Business magazine. Based primarily on employee input, the
+ l! i3 @: p, v% ^2 m9 T. }survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
& Z; c* G1 a# D8 o9 `' h. _- ^centers and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
- W6 j+ R0 B+ c) Mplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE
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  `% h+ N/ N- H' ?! |Provides technical support in the division for computer hardware and software.
, E% j9 A# \2 J; _6 ^! c/ R3 NTroubleshoots network problems. Installs and maintains PC hardware and software
; p4 f, D4 `! [# g. V# u2 U5 @to allow computer users to access the network.
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" |% |' c" ?7 A# YESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
, P8 o. p2 A) J# H' ^be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
1 v. A0 N0 Q: \7 L, H4 L- B5 zfor the division staff.
% V& y8 [0 a' a& Y# E• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
# c, Y9 ^6 T- L! ainstall PCs.
• Performs administration and maintenance of local site servers.
4 V! }4 ^2 R( V. V) L& }8 R! B3 }• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
0 V" }2 M8 b& _; E  O) Finstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
; a0 _9 q! ]8 v3 g• Performs basic administration of local phone/PBX systems to ensure the
9 R6 g/ Z6 j+ mdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
* `" E& o# K& x% l' J$ asoftware tools.
, `4 w+ T; Z2 Y$ d+ E• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
% T+ g5 g6 d( e' x• Provides backup support to other IT professionals.

7 L! D& Q4 m* V0 ?1 A" BPRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
Services personnel.
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COMPETENCIES

1 F' W. o' z0 I& ~• Analytical and troubleshooting skills
! q" M8 a( x& b) \* ~) b. x3 z• Team player
& X. n9 K/ A7 @7 Z• Good communication skills, both written and oral
8 `- B9 E- i9 O" h* Q• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
  }1 q( ~7 z' y4 R4 d" q5 p• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
( J7 P6 _, I7 B7 [" z2 f5 F• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
" M7 T% I9 Y6 f6 o( A7 D# I  Tservers including fax server systems.
7 |+ T, B: t1 j• Knowledge of help desk operations, software, databases, and Visual Basic.
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" `9 n+ s2 x, Y: d- r0 D4 a  PPHYSICAL DEMANDS

, a0 H5 H5 r! r" P4 lThe physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
# n8 \& Y2 \; G  K: ?. {Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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4 U! |7 I3 h' n4 ]Work is generally mobile. Requires frequent physical effort lifting personal
  ^& J2 U9 B" j/ i, }5 f& ^computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
$ p+ c2 @  I9 l7 `' y& [1 Xis needed to carry out everyday activities.

+ R4 v* ?9 q( r; X& LWORK ENVIRONMENT

2 t, H. e' X" D  O3 k  {7 P$ s1 `The work environment characteristics described here are representative of those
! T/ \9 S9 L$ man employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
, Y1 T/ F  ~! ]perform the essential functions.