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[求职信息] Technical Support Associate-Part-time(help desk)

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发表于 2008-6-9 12:30 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Corporate Express Canada was named one of the “50 Best Employers in Canada” in7 ]/ i9 F, V/ D/ c1 |1 e
the 2008 Report on Business magazine. Based primarily on employee input, the* p" f4 n% G- Q* D
survey ranks companies based on levels of employee engagement, employee( G3 L- G9 f7 _8 }
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution& o, d8 i5 c  e) U; f+ N# k& N
centers and employs over 1,500 people, approximately 400 sales and customer care
0 P! I/ ~) y; q$ crepresentatives and owns over 110 delivery vehicles. To learn more about us
7 a  P* t  N) _7 Iplease visit our website at www.cexp.ca Corporate Express offers a competitive. M, z- n6 P. d+ k3 B
base salary with excellent opportunities for career growth.( U/ E5 X8 R2 x

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PURPOSE
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6 {0 h+ z3 r0 A) p# w  w+ ?- VProvides technical support in the division for computer hardware and software.
8 z& b6 U2 x# ]6 L( W8 t3 m% gTroubleshoots network problems. Installs and maintains PC hardware and software6 V+ y: I  R8 i- V+ o8 W
to allow computer users to access the network.
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0 G+ A! ?( Y. E0 w2 I# R6 o" IESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may9 F3 h" x2 P3 h
be assigned.: P3 x( Z. `; Q. N

% J) M  B+ P- P9 D$ o• Installs computer hardware, software, peripherals, printers, and fax machines
, X! t# |$ v3 v2 J9 {- U  Zfor the division staff.) i+ f8 z+ E# N9 K6 k2 P( B
• Provides help desk support services for the division.  K# r1 Y( P6 c6 V
• Serves as Microsoft Office application support by assisting internal users in6 N0 j, ]8 i- r3 d5 F) H
the use of Microsoft Outlook, Word, Excel and PowerPoint.9 {% A5 Z' z& l0 S( }
• Manages the desktop and asset management lifecycle process to replace and" O1 X" P5 G& \* e7 N& L7 b
install PCs.
2 \/ i' \/ w( u( R8 e* f• Performs administration and maintenance of local site servers.( G' @) ^5 T3 D# L& W
• Acts as a point of contact and reports warehouse system issues.
+ |) V5 l8 i  M2 J$ G7 G• Assists in implementation and maintenance of warehouse systems, as necessary.
- R6 E" i1 o9 D• Supports and performs tasks related to company IS policies and procedures.8 Q; ^8 e3 D! W, ]
• Troubleshoots hardware and software problems, provides software diagnostics  Y$ ~( w4 A; z# X, e
and assists the users in resolving the problem.
. ?, f. c  {4 a5 N• Performs LAN tasks as directed by National IT staff. Tasks may include7 {/ c5 w: D9 q) @2 y2 S; a# C
installation of hardware, maintenance of patch cables to standards, and assists/ [8 X1 L; g+ F9 \$ t) e
with component failures.
* g( Y" H  Y* _: M• Performs basic administration of local phone/PBX systems to ensure the
" c8 q2 h7 u9 Q! q' G7 |division is operational. If division is on IP Telephony, works with headquarters- h5 O" U" o- ?' ^) {1 V/ D" a
Voice/Data Team to support telecommunication solutions.7 k4 m' ~; j! P  [% a  I+ N. ^
• Maintains hardware and software inventories using company Asset Management
" t5 A* h6 t" I( {software tools.: f9 q: }2 [  j, m1 j( _
• Maintains standard naming conventions.
1 E- j2 g$ M, O7 V: M9 _: ]• Coordinates with division management to engage contractors for break/fixes of, D. @* S8 {& Y+ y1 C. r9 _
software/hardware and computers, as necessary.
, \3 d( }' f8 [8 j0 I% q; ]• Provides backup support to other IT professionals.6 R1 ^9 T4 B. j- T# R. @7 b( K

* ?1 }& A4 U" X, [2 vPRIMARY INTERACTIONS7 _  a$ W; W% \$ F) y
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Daily interaction with division users, division and head office Information
! }; |* {0 l3 n) X/ sServices personnel.
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& [9 @, z: ~1 t3 F  UCOMPETENCIES( {% L, u2 q5 f" m
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• Analytical and troubleshooting skills
$ B2 z) U5 b3 O5 Q3 R$ u• Team player4 p) G% \$ c3 v4 x
• Good communication skills, both written and oral7 |6 L5 m- N0 U4 E+ n' ]
• Good interpersonal skills, ?* V6 d% O* l3 x3 I; T
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
3 j: `/ ]* G7 A! y9 |. O. x• Experience with VPN and Remote Access Dial-Up connections6 d  O) ?) j7 t# M/ M8 o3 C- P- e

0 w0 V6 N6 `, \1 AEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support8 z+ O6 }5 L2 B+ T$ l; d# b8 d
experience, or any equivalent combination of education, training, or experience.
- a% a# i1 R: Q! @( l8 R• Demonstrated knowledge of personal computers (desktops, laptops, printers),
4 N4 N4 @+ X, E# j. hVoice/Data, Warehouse Systems, and general knowledge of personal computer
- ]4 o5 @) _7 h. Q- Jimaging processes.
" e" B7 g# l) ~• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
; v$ i1 D( s- z4 B* w% V% p2 Qservers including fax server systems.
) Z* w( m; d& U+ t9 w• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met' h  m* |' L, E9 k9 s( x
by an employee to successfully perform the essential functions of this job.& E' v7 L8 r' ?, }* k2 V' s) U- S
Reasonable accommodations may be made to enable individuals with disabilities to
7 ?) p1 }6 s+ _3 g* Aperform the essential functions.
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8 p( ~( d1 w3 L$ cWork is generally mobile. Requires frequent physical effort lifting personal1 P) f2 @; {. o# z; p# S# ]# k
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping9 @8 m  s8 m) Y( [' c! m
is needed to carry out everyday activities./ f/ ]/ p: `7 k& Y" m5 z' J

1 H1 x- J' v/ t- sWORK ENVIRONMENT1 G0 q2 @/ s9 V$ \5 s

' \4 o& `- F* e: K, b4 m" EThe work environment characteristics described here are representative of those
1 `4 P' L3 `% K/ g, oan employee encounters while performing the essential functions of this job.
2 y/ T* Y8 K+ g- Z9 MReasonable accommodations may be made to enable individuals with disabilities to
0 M& I1 f: I: x: ?. zperform the essential functions.
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