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Corporate Express Canada was named one of the “50 Best Employers in Canada” in
) E, \# Z# i8 b) p$ l; u" Zthe 2008 Report on Business magazine. Based primarily on employee input, the
- z; W( h; o ?) t5 fsurvey ranks companies based on levels of employee engagement, employee
$ f" T% r) V( L) n" wsatisfaction, executive leadership, workplace culture, and more.% @+ n, D$ w3 I! ?4 x9 `& A
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Corporate Express Canada has operations in 23 facilities, 10 distribution* A1 l; l' |# e3 d3 A% ^- Q& V
centers and employs over 1,500 people, approximately 400 sales and customer care1 S$ K. M6 U; u% ]' j* h
representatives and owns over 110 delivery vehicles. To learn more about us
( ^6 q6 `' Z! `1 zplease visit our website at www.cexp.ca Corporate Express offers a competitive
) _( A( @% E2 n- {* G' jbase salary with excellent opportunities for career growth.( ^* }0 l0 H, I! M
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PURPOSE
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Provides technical support in the division for computer hardware and software.
& w- w: s x$ d7 Y6 C7 f9 `/ y8 t W& WTroubleshoots network problems. Installs and maintains PC hardware and software
% N5 N3 C, r( \. G) N- Fto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
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• Installs computer hardware, software, peripherals, printers, and fax machines9 }4 r6 }+ R' A+ I5 w; X) k
for the division staff.
, D; m9 }& h- @/ `% {! a• Provides help desk support services for the division.
: n( s4 a2 G; T6 @! C0 E) b% T$ a• Serves as Microsoft Office application support by assisting internal users in
4 y$ L$ K+ s; f, m2 a: }2 h0 r4 @the use of Microsoft Outlook, Word, Excel and PowerPoint.' h i8 V3 Y4 N0 o. L/ _, w7 {
• Manages the desktop and asset management lifecycle process to replace and
4 o0 d s% b3 p) \+ ^6 S; Kinstall PCs.* O; C8 W" d9 t$ z6 Z @
• Performs administration and maintenance of local site servers.
# n) e4 R5 Z) R0 M7 I• Acts as a point of contact and reports warehouse system issues.
& _' J8 B a# ^1 {+ f# |" S+ I• Assists in implementation and maintenance of warehouse systems, as necessary.
7 T7 e- `( p9 [' ~+ H7 b• Supports and performs tasks related to company IS policies and procedures.6 s' P# X; K k% H# c9 e0 ?/ D
• Troubleshoots hardware and software problems, provides software diagnostics
7 ?( `0 @ p- l4 \8 Q* G& d+ d9 y& aand assists the users in resolving the problem.
' _& F. h! l5 P8 e$ B2 P• Performs LAN tasks as directed by National IT staff. Tasks may include( L$ w. S4 _+ g @9 w* Y$ L' ~
installation of hardware, maintenance of patch cables to standards, and assists
: x2 u" d! ]7 ^6 N; O8 J# ]: \with component failures.4 F2 a) D" B0 w$ l
• Performs basic administration of local phone/PBX systems to ensure the% u" b7 V4 a( Q8 `
division is operational. If division is on IP Telephony, works with headquarters
. F& I( y5 t1 e1 t: aVoice/Data Team to support telecommunication solutions.
0 N- {" j6 B* S* F" S% {; W0 f4 \) Y• Maintains hardware and software inventories using company Asset Management3 ?7 P- f# a/ N$ S" [. f
software tools.
1 N7 p3 ]: I: h4 r+ A* i/ h• Maintains standard naming conventions.
! c" i7 F; Z1 B. e8 _• Coordinates with division management to engage contractors for break/fixes of, ?- i' x% ^$ `0 [
software/hardware and computers, as necessary.
& F/ s% c% S' _7 R2 t; o6 d# f• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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2 L% n9 R4 }. b- f5 w5 w+ @+ C1 o9 xDaily interaction with division users, division and head office Information
2 m. n9 c) A' r5 o, w! D- E& D# DServices personnel.4 v3 b& n4 a- ?
8 t# W. p! y: y$ u4 iCOMPETENCIES
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• Analytical and troubleshooting skills
! y7 a8 b% q( F• Team player
) Z4 K A, \% j, A• Good communication skills, both written and oral
0 y9 r! e. s! K& w+ c• Good interpersonal skills3 `& I+ ]% V, l7 R# e* J+ W8 Q
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
! ^. N* N" E6 p6 S0 W& y• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE q1 B1 [9 B9 A
6 S: P( N0 b( v" `• Technical certification, with a minimum of two (2) years technical support4 k7 p2 C7 s( j' X5 A3 |4 o
experience, or any equivalent combination of education, training, or experience.# e2 P- i. V. b2 [+ W4 q* X
• Demonstrated knowledge of personal computers (desktops, laptops, printers),+ K, y6 m% I/ p$ M6 Y6 Y! X' m
Voice/Data, Warehouse Systems, and general knowledge of personal computer
$ {* T7 J1 A7 J# H& S1 ]imaging processes.
; B0 t q5 a$ M6 x1 V! a, w* ?( |( n& E• Knowledge of laser printers, multi-functional copier/printer/fax devices, and! ?, x, w Y5 P+ j0 [, S& \5 f) C
servers including fax server systems.
5 b- R3 y( g# Q. @) _" `• Knowledge of help desk operations, software, databases, and Visual Basic.+ B, D! o7 G$ k& ?6 L: T( S
6 L# U& b( {# JPHYSICAL DEMANDS
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3 Z0 m0 y) Y/ G3 E- t: \0 KThe physical demands described here are representative of those that must be met5 u7 U( V1 E3 X8 Q
by an employee to successfully perform the essential functions of this job.+ F5 b- v1 w5 i; n
Reasonable accommodations may be made to enable individuals with disabilities to5 [- S p! u- o; L" i. X3 u
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
* _" t. L- j# x; \+ Ccomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping+ i8 o+ D0 X' }" m
is needed to carry out everyday activities.
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WORK ENVIRONMENT9 ^+ {/ I1 H9 h0 \
9 u" ~' [! Z- sThe work environment characteristics described here are representative of those
, ~' S, w' f" n8 i+ N& Ian employee encounters while performing the essential functions of this job.* P9 s! C2 o6 \3 k: |
Reasonable accommodations may be made to enable individuals with disabilities to& Y5 m) M: q2 f( ^1 K
perform the essential functions. |
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