Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
# [$ a8 B1 s. gsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
# [3 P  E# V  M" Wrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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PURPOSE

6 W( t0 t9 V" F2 GProvides technical support in the division for computer hardware and software.
8 g7 \/ q- w) _' a) DTroubleshoots network problems. Installs and maintains PC hardware and software
/ B# [* G9 V1 ~5 {+ G' I, t# |% Dto allow computer users to access the network.
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  R# ~6 C+ c. x8 X) ^7 q5 y; W9 XESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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1 {, H; Q# H- g" \! k" J# ]• Installs computer hardware, software, peripherals, printers, and fax machines
6 `: W3 L/ d$ K- B: |& j& D# @) u& G2 zfor the division staff.
• Provides help desk support services for the division.
8 r. O) O* d4 \1 C; U  x• Serves as Microsoft Office application support by assisting internal users in
2 v3 ~, S' C& L+ Z5 z1 l. g% u- L1 ~the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
& X( t3 K( h$ y9 @! `/ Dinstall PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
5 v) p& r  u3 Q# |" n( n• Assists in implementation and maintenance of warehouse systems, as necessary.
+ s# y% j) ?! U+ E7 W• Supports and performs tasks related to company IS policies and procedures.
2 Z4 P% [9 o2 F$ `• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
. s3 ?7 M$ K0 s• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
+ h* p8 w: b6 r9 udivision is operational. If division is on IP Telephony, works with headquarters
+ o) b& ~$ U& G9 C) D/ N# SVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
6 T1 G& p, O0 Z, t8 C( m• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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% c9 e! o8 I  J0 J1 hPRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
6 ^$ I3 \6 e4 j- GServices personnel.
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COMPETENCIES

• Analytical and troubleshooting skills
( O  B8 |3 Z" e, N9 D8 L4 o$ L7 ~• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
5 H9 v9 b. q5 M/ T9 h+ q• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
9 e$ J+ b9 r) n• Experience with VPN and Remote Access Dial-Up connections
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# g! E5 M$ o; O8 MEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
8 `$ H% [' x! p* p/ `: A: P• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
& l/ Z' J/ r2 x) P9 l8 pimaging processes.
7 G# l: T& m1 [9 G* I" `• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
/ O8 w2 Z0 ^  r- B/ @! n" J• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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# a. U) a7 Y" S1 h  i( X, w4 fThe physical demands described here are representative of those that must be met
. ~) ]/ z; Y  }8 i6 `by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
1 k7 P- R8 v8 ~% u" e  _perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
% {/ Z8 b, z, \5 y. W& xis needed to carry out everyday activities.

0 w8 j+ B0 A5 W$ B# {' @% EWORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
- p# z: a0 d* O) T: DReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.