Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
* T' m* m! e2 R" B, x, |survey ranks companies based on levels of employee engagement, employee
# s9 M" x7 Y' p2 v8 q( `6 Q( F5 qsatisfaction, executive leadership, workplace culture, and more.

" _2 l3 [  N  f- t7 b. }Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
" E& z! ?* j8 o0 y/ k( vrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
- _9 K2 [$ ^7 }base salary with excellent opportunities for career growth.
' D+ I. N/ @+ [/ Y1 Y

$ r  x6 n4 b" R2 J+ J0 b  nPURPOSE

: [" G+ c2 N/ j. z! XProvides technical support in the division for computer hardware and software.
* p% {' w+ E0 K! o5 \Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
1 d! E  A4 J0 k* V0 i
ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
0 g# r$ I( f! q5 Bthe use of Microsoft Outlook, Word, Excel and PowerPoint.
; f* k/ ?9 r: J9 h6 e• Manages the desktop and asset management lifecycle process to replace and
0 G; g* L% n4 f$ b3 W0 C) a2 ~install PCs.
. v, U( Y! @: |6 H9 g• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
& B7 @+ T, v7 a: N1 Z, M• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
) I& u. z# H0 R6 A7 u, W• Performs LAN tasks as directed by National IT staff. Tasks may include
5 V; Q6 r% s$ Y# g1 winstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
2 e' Q! t0 ^7 ~, b, ]• Performs basic administration of local phone/PBX systems to ensure the
7 N5 T. @8 t0 K: o; Mdivision is operational. If division is on IP Telephony, works with headquarters
* M* M' c8 @7 GVoice/Data Team to support telecommunication solutions.
9 c& o/ m, l5 E# m; Y/ q$ {2 K• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
& Y! U; @  ~, b3 x5 Z• Coordinates with division management to engage contractors for break/fixes of
# \- k0 d. u7 i' |0 \; rsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
  N& W- {' `: g& j- p" D  I0 ?& V
PRIMARY INTERACTIONS
4 |- K1 H) E) X& @; B0 [
9 R/ i4 t4 Q% E9 j/ _, vDaily interaction with division users, division and head office Information
Services personnel.
4 E/ w3 ?! p& F
COMPETENCIES
+ r7 r4 {& ]/ l) H( \! t
4 n" Q( r* l* i/ l/ p0 }• Analytical and troubleshooting skills
) Q- T1 m2 [- s• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
9 O9 f" r4 `+ J9 v& i" M  V: a• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
5 y6 n4 c; i; }& f
, l* i8 h2 F/ E: E) ~0 }EDUCATION and/or EXPERIENCE
. `. H$ y( a' j; o( V! P
• Technical certification, with a minimum of two (2) years technical support
; q1 [8 ~0 y" t; L8 o1 Rexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
3 X' x( z' o0 m0 v& m! X- c" A& _servers including fax server systems.
8 C& n5 r( P; K. N# T; D• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
3 C6 R8 A- }+ C/ S
1 h. {0 s. S( K$ u9 c; k4 k+ y1 }The physical demands described here are representative of those that must be met
1 Y& T' a5 _# k* m  Dby an employee to successfully perform the essential functions of this job.
% N) R. C' z) |$ H! KReasonable accommodations may be made to enable individuals with disabilities to
: V( q( n. {. A' n7 pperform the essential functions.
. O7 v3 Y, w( V9 o4 a" x4 U
Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

) d9 j( _, v. RWORK ENVIRONMENT
* _4 w! E$ k& k$ K. B6 X1 O, C+ ^
The work environment characteristics described here are representative of those
( [3 f0 Z- \* {0 f& `, Tan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.