Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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0 j* z# a1 L) }1 J4 K( e! QOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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$ s' l+ H/ ^. P$ x/ ^We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

5 n* L8 z! P" K$ ]1 Y. I, o•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
) a" m/ e9 x$ _, [•        Promoting TBL products and services
2 E- c) N4 \7 c9 j) R/ H•        Accurately processing sales and performing daily cash balance
; K7 \) I' C$ G# y- H/ {: S•        Providing appropriate paperwork to account payables and receivables
; x. D' l  ]$ m* a. c•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
4 G: l* p2 Y) h/ Q& t/ A, Q8 _2 Q•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


5 I1 }( u% S3 A: ^6 w: k3 ^) {If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications

* T3 _' v  W! hEducation and Experience
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! u1 _& b: y( C( G•        Minimum 2 years of Customer service experience
2 L) h/ L6 y5 Z•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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! m! Y  T: l! [3 q& E4 CSkills

6 @) ~: I0 e2 p6 \, }9 t        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
) ~7 D$ V" x' y7 T) d/ L9 Z5 [. s        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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1 X) Y, n9 ?  x5 Q# S1 ~8 DThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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# I- G, B2 P+ h* pFinal candidates will be asked to undergo and successfully complete security screening.

* @7 {6 ~2 K+ w# v8 FIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

& |9 `$ f$ D4 x; a1 m, TKevin Ramnarine
; }( J  }6 r1 `' n8 n& l- t. E# a) Z; T9 yThe Business Link                               
2 X; Z4 _3 `5 d) B100 - 10237 104 Street NW
/ R0 @& ]7 E# z- WEdmonton, Alberta
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8 |' k/ y& ]+ _- _0 a& P8 r7 A  [E-mail: kevin.ramnarine@canadabusiness.ab.ca