Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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5 P% C/ g  z/ e. `Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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+ l" m8 k( }1 a& wWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

' ~. a- s7 X+ A•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
9 X- m4 E) L9 V. J; a/ z& W; O•        Promoting TBL products and services
; j$ a- n' @& x8 [* ?) P+ q•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
5 Y5 M6 Y+ V) P# V# l  k% T! K•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
5 f, w! t0 ^0 I2 D, u; }2 u2 C•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
3 h* h) w/ I2 I8 E, H8 m! v•        Other duties as assigned.


7 h; L) A3 S/ F- X, e$ J6 }! E) \# CIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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! M7 A. z* b. s4 h) cQualifications
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Education and Experience
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1 {4 F; \6 C9 k7 [' U( x$ t0 F- \•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
! k" W/ Z. J$ W" x# X1 _•        College Certificate or Diploma in related field.
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- g- j3 p3 T: A4 ~Skills

9 Z* y& O7 s$ g' i4 J2 r        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
0 |$ f& e- a- V! m( |: F0 m1 V2 X        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
6 o8 v; p* }" [- {        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.

) X( \* f  `* K- k' y: G8 G8 eThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

' `# p+ G4 M" f  J7 ]Final candidates will be asked to undergo and successfully complete security screening.
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6 G; K( u2 q; S/ Y0 @If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
The Business Link                               
4 F7 l) N; k9 J100 - 10237 104 Street NW
0 A5 ~& t: [+ nEdmonton, Alberta
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0 T/ P& T; G1 q  y6 H$ c4 _E-mail: kevin.ramnarine@canadabusiness.ab.ca