Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

5 n7 A8 p+ E6 a. t8 F7 Y0 jOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

, A" [0 @( Z+ f5 ~+ x. _We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
, t7 A0 V" s# k* {8 L( M9 S•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
1 n' ?8 L* b4 i. K+ I•        Promoting TBL products and services
) q! y, l5 u% x. O2 D3 h& [! W•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
, a3 v1 l1 P* }•        Keeping accurate tracking of client interactions – data entry
" E0 I9 D7 {+ a•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
+ e& _3 Q' j& v5 t- p) h' g•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
5 S* Q5 [# F  t7 ?0 {' ^2 O•        Other duties as assigned.


If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


# ?- {/ {3 d3 B6 }8 A8 qQualifications

Education and Experience

•        Minimum 2 years of Customer service experience
3 o4 {, s8 ^8 }' S8 I. A  |•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills
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        Strong work ethic
        Professional, diplomatic and  self-starter
- {2 c4 q6 g8 m5 d# F7 W        Strong proficiency in MS Word, Excel, and Outlook
! e  I  o+ \5 p. Z0 x: V        Problem solving skills to define problems and recommend practical solutions
- t. Y* M# ^3 G1 d2 X; X        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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9 N* o& S! A. X  W& a- aThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.

/ T2 W4 u. ]% Y6 \, aIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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1 |2 J/ @8 U9 I+ C7 R8 |( ZKevin Ramnarine
The Business Link                               
% f. Y0 l8 }' M  u/ m100 - 10237 104 Street NW
. Q) _  P' g3 Q. J" f8 q0 ]Edmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca