Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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% b6 l- x+ c9 C, W* VOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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2 Q0 H& l$ g) K2 L3 F5 ~Position Summary

: d/ }% b( Y0 L8 Y. P•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
( e7 I% s: u" Y  ?3 A- V•        Providing appropriate paperwork to account payables and receivables
! y5 Y+ w2 O7 J3 a; l! `  G•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
6 I- u$ z  B/ e( m# h•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
) E2 i2 T- i) P3 ~9 k/ v•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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Qualifications
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Education and Experience
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•        Minimum 2 years of Customer service experience
, _5 p2 O9 j4 ~/ }•        Administrative experience including reception, cash register, and scheduling
/ }% F; J$ l$ T$ `' R. [•        College Certificate or Diploma in related field.
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Skills

" B3 A) Y7 s2 S8 u  L        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
0 j7 r& P/ m& c% Y        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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) ?+ h' x' A5 }5 c0 zA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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- S% _& {2 I) A0 vFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
4 i, v; L% S3 [$ X100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca