Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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, @/ W' o6 r1 f3 U3 {$ |; U* n1 fOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

) L8 R" x! u5 u3 L! g( W# IWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

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, }; C0 q7 T) K4 ~% {•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
. ?. k! [* L% ~4 S: z•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
9 s9 w% c3 e* ?. F; |# Z•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
; J: l* C7 s$ ?* H•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
( [, u+ w9 W; B4 |1 T$ Q•        Providing appropriate paperwork to account payables and receivables
# S# h% X; \. e' a8 x) f3 j$ R•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
$ m) b- d8 m7 e/ O5 ~# T1 D3 V/ T•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
: t2 x8 T' Y* W) l2 d•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
# W/ A- N( @; ]7 t' A# J•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
) v8 z0 p. {, r$ n  C$ L•        Other duties as assigned.


If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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Qualifications
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& @3 I+ C6 v& p9 D' s+ s% |Education and Experience
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•        Minimum 2 years of Customer service experience
6 F0 O! Y) N# A  @0 j( D9 ^$ D8 `5 D•        Administrative experience including reception, cash register, and scheduling
) x7 ?: n4 L. b0 E: K•        College Certificate or Diploma in related field.
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Skills
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4 r. e& h7 Z4 q( E" S# P& J- [        Strong work ethic
; P* D9 @+ E$ s1 R/ f1 k, t; x        Professional, diplomatic and  self-starter
- E- h- Z) a; Q        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
4 r- @) m  M- |  p7 M        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
$ B5 K7 a$ c( `# H        Continuous learning is essential to perform job effectively
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5 d& u+ g9 g9 UA combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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4 K1 s  `8 l9 Z& h. ]+ B: _If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca