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丰田承认换踏板不一定能全部解决加速问题) C6 g& H) j* k, k
By LARRY MARGASAK and KEN THOMAS4 Y1 ]: e! F: R+ _
Washington (AP) -- The president of Toyota's U.S.
3 b2 ~3 B' n& q% b6 B4 doperations acknowledged to skeptical lawmakers on Tuesday that
8 C4 G4 }+ T, B* uthe company's recalls of millions of its cars may "not totally"
# V+ X0 g) x& S2 l" h0 ~: \" Nsolve the problem of sudden and dangerous acceleration.
0 [; F( y0 m4 m% M, A+ J# E"We are vigilant and we continue to look for potential- h" s. G* P% i w3 H
causes," Toyota's James Lentz told a congressional panel.
' z# w) r: a" x; XHowever, he repeated his company's position that unexpected9 e' ]$ j% J9 V+ a
acceleration in some of the company's most popular cars and
" s$ x8 \- m y9 x- htrucks was caused by one of two problems -- misplaced floor
) {! I4 V0 p, }' c$ b' x3 Bmats and sticking accelerator pedals.5 ]- M! z8 j( \" \2 R
He insisted electronic systems connected to the gas pedal
: w* R" j$ d% I. Xand fuel line did not contribute to the problem, drawing sharp
1 h/ t ^ ]2 ~$ S# Gcriticism from lawmakers who said such a possibility should be2 e U) ^* R7 k/ t/ ^" m$ F
further explored -- and from a tearful woman driver who could
8 p, p# V2 E5 b& H3 Hnot stop her runaway Lexus.& g x' a; l( d) l' d& [' ]
"Shame on you, Toyota," Rhonda Smith, of Sevierville,/ I' ^' K ^9 C' O4 h
Tenn., said at a congressional hearing. Then she added a second
/ x S; z& l+ e+ G4 w"shame on you" directed at federal highway safety regulators.
1 V: \3 K; Y- V; \, f' j8 O1 k6 O+ {Texas Republican Rep. Joe Barton cautioned his colleagues. z1 a0 `; X: m/ b% Z8 m) d$ [& H
early in the hearing against conducting a "witch hunt" and said' O# O/ r- ]2 J( U I, R* U: J
"We don't want to just assume automatically that Toyota has! `. e! O/ E' b
done something wrong and has tried to cover it up." But midway
8 u- w T9 w8 zthrough Lentz's testimony, Barton said of Toyota's
% o" \# E1 z* _0 [ pinvestigation of the problems: "In my opinion, it's a sham.", a4 D- P# l* F' s) V( K9 u
Lentz said the company had not completely ruled out an
( a7 d" X% k9 ~6 Aelectronics malfunction and was still investigating causes of- Z8 i) J7 X7 m- f* \3 s! J2 }
the sudden acceleration. Still, "We have not found a
! q' V, `8 I& M [ r7 T- gmalfunction" in the electronics of any of the cars at issue, he
2 u( p, K% X1 W# A, u4 a e8 z* W2 Xsaid.' n* [7 M, X' m3 G; {# l- @
As to Smith's harrowing story, "I'm embarrassed for what
, k5 J9 e; s8 \8 c0 F( `5 j! `happened," Lentz said. "I want her and her husband to feel safe% [% P* W: D+ l* N$ ]" `1 g2 l' v2 ~
about driving our products," Lentz said.! ?% @, N& l9 p) \# n" B; { ~
Three congressional panels are investigating Toyota's
2 p7 }) @9 ?5 l2 ]- nproblems, which affect a huge number of Americans. Toyota has5 p& F$ W' U/ q; ~( V& L/ l
recalled some 8.5 million vehicles worldwide -- more than 6
3 A6 l- y. V4 l# P. amillion in the United States -- since last fall because of
: V) S- ]* O8 q& T& S: {/ Sunintended acceleration problems in multiple models and braking K& t+ v+ B2 z/ L
issues in the Prius hybrid. It is also investigating steering
) I4 b# q/ P. W" v$ G0 \' Xconcerns in Corollas. People with Toyotas have complained of
# t9 ^# N4 y1 F% Ntheir vehicles speeding out of control despite efforts to slow
+ E+ [, J9 |7 B3 G4 u; Rdown, sometimes resulting in deadly crashes. The government has P2 S5 g5 f7 ~$ l$ ]
received complaints of 34 deaths linked to sudden acceleration
7 J9 N# R% H3 U& W* i, P* qof Toyota vehicles since 2000., ?& @# B V. k# D" ]& R8 Y0 y
Lentz, who choked up while discussing the death of his own
( n9 e+ H: Z! V# Nbrother more than 20 years ago in a car accident, said he& `6 Y q/ p5 w* n# d' r6 s
understood the pain.8 j0 D; T( {. Z- Y2 u+ h2 V4 g& B W
"I know what those families go through," he said.
: Y9 b9 {1 J% e# x6 b* H. i fLentz has said in the past that he was confident Toyota's$ y( }0 m/ H' ~+ @/ q' Y, L
fixes on the recalled vehicles would correct the problems.
D6 P! ?, ~& x" VBut when pressed by Energy and Commerce Committee Chairman
0 ~2 J1 b4 g7 w0 D6 ~) o FHenry Waxman, D-Calif., on whether the two recalls Toyota put _, w% d4 f9 p/ }; ?
in place to deal with the issue would completely solve it, e: L& c6 X9 u
Lentz replied: "Not totally."
& c; W: y6 y3 x$ `0 w$ QStill, he said chances of unintended accelerations were
- L8 D5 D3 o" y' l7 q) C# X8 ?"very, very slim" once the recall was complete. Lentz also said
7 d' }1 Y& x7 sToyota was putting in new brakes that can override the gas- O( W) Q6 c. }; c; U) w
pedal on almost all of its new vehicles and a majority of its
5 N: K$ b* `' Y, N/ h+ lvehicles already on the road.8 X- ~( j3 o7 a0 N7 Y/ ? Z
Meanwhile, Toyota president Akio Toyoda, who will testify
1 Z2 X$ F! f7 } f+ n+ l; A, Mbefore a separate panel on Wednesday, said he took "full+ X; Y% |' C2 `6 D2 o
responsibility" for the uncertainty felt by Toyota owners and1 U; e- w" ~8 F3 p) N0 ^7 M
offered his condolences to a San Diego, Calif., family who were% Z- A" x) `" s8 n/ X
killed in late August, reigniting interest in the problems.. B5 D* i' B+ t" K% Z; V
"I will do everything in my power to ensure that such a
' K2 y1 n% N S8 Ftragedy never happens again," Toyoda said in prepared testimony
' X% h2 Y D* {for Wednesday's hearing to the House Government Oversight
; p0 f; o) E* i( c. aCommittee. "My name is on every car. You have my personal
7 M, }2 R! z6 ^2 H! w" Z6 ?3 d4 gcommitment that Toyota will work vigorously and unceasingly to
6 t" i' x. r2 B/ z) R' V& f/ b$ t& Lrestore the trust of our customers."
8 @2 n# i1 a0 c6 @" G: O- D5 hLawmakers heard a brief, but riveting, deion from
: m! S4 w( I3 V' v- H# q( Y; ISmith, the Tennessee woman whose Toyota-made Lexus suddenly1 U+ H7 j& R& _: X1 g0 w
zoomed to 100 miles per hour as she tried to get it to stop --! H# u" C6 Z& w9 M( }( c1 O' n9 J
shifting to neutral, trying to throw the car into reverse and
8 H% p" x" A% Y8 y( _& ?- Whitting the emergency brake. Finally, her car slowed enough
p9 H' m; s3 v6 c; m* z2 _that she was able to pull it off the road onto the median and. W4 r/ }& s3 f9 j- v; M
turn off the engine.8 F5 @! ?6 b X w6 D; ?/ B/ [
Fighting back tears, she described her nightmare ride of$ {) }) I6 g, H9 y H( J
October 2006, calling it "a near death experience."
. ^$ {: K" ~+ c2 V7 _5 J% P"After six miles, God intervened" and slowed the car, she
- n6 {# g. k8 i# s3 k) @" I; hsaid. She added that it took a long time for Toyota to respond
2 `) R/ ?( t2 h8 Eto her complaints.$ l! O! v; l$ b: z
In an often contentious full day of testimony, lawmakers' W* u9 g# S& x
returned again and again to the question of whether electronic" z& N- c4 t" f% f1 t N* t- u4 k
malfunctions may have contributed to the speeding cars.
- r1 G$ k% T9 d/ g"We are confident that no problems exist with the electric2 l5 g% I$ `: _! T* k) _0 k
throttle control system in our vehicles," Lentz said. He cited
. L5 o! M3 |, R) G"fail-safe mechanisms" in the cars that were designed to shut4 f0 F+ A/ }" u5 ~7 u
off or reduce engine power "in the event of a system failure."% ]0 S3 N7 p) _" _/ M
Transportation Secretary Ray LaHood told the panel in. b+ b" x5 ^$ `1 ]& d2 O
prepared testimony that possible electronics problems were. U5 j* ]8 c* x" Y4 O9 g
being looked into by his agency. He said the company's recalls
* D5 l q0 m) w8 O v# O9 F7 m8 Twere important steps but "we don't maintain that they answer+ Y/ x6 X( A: G9 h& Q( b3 C5 J5 g0 k4 H
every question."
5 r( o: R5 |1 r+ {, p& O& `# QToyota hired a consulting firm to analyze whether
+ ~! p* x! A) ielectronic problems could cause unintended acceleration. The
9 i( U/ h) a. `& ~firm, Exponent Inc., found no link between the two. But1 {: c8 g2 C% g3 B
committee investigators said the testing studied only a small/ v8 N+ X; ]$ ^! s: d; h0 G
number of vehicles+ @# v9 ]: ^- V: I. {2 _; H
Tracking down an electrical problem can be far more
- X; f' n1 l( O/ } D `# B1 T3 Rdifficult, expensive and time-consuming than finding a
# F2 w) d# E- v1 h' emechanical problem. Electrical problems can have more than one
^& E8 z3 r) G3 \source, and they can come from inside or outside the car.
: O( b0 b4 j8 z1 S- M3 wMechanical problems often leave clues such as physical damage,
$ s# q ^+ o, Z7 {2 E) e0 H& O/ nwhere electronic troubles can be hidden in software or leave no6 S( q/ Y4 x4 v6 R
trace at all.
; B* z( V1 f6 x+ X( I( XHouse investigators who reviewed Toyota's customer call @* ~( v0 G5 x9 b
database found that 70 percent of the complaints of sudden
4 O, ]2 O0 P: s+ Q) G* Q5 g4 Iacceleration were for vehicles that are not subject to the
& k4 g; e' c0 s. {" s% {- Krecalls over floor mats or sticky pedals.
8 v" O: e' v) u4 W; RRep. Bart Stupak, D-Mich., chairman of the subcommittee,
1 i5 J) A, J$ ksaid Toyota "misled the American public by saying that they and d: c$ T0 g$ c7 R9 t- g9 X( }
other independent sources had thoroughly analyzed the; z r; I& F& W" ~! ?3 _
electronics systems and eliminated electronics as a possible1 v8 S2 o) g8 L% Y. K5 b* i2 J, w! }
cause of sudden unintended acceleration when, in fact, the only
' m) z: m& _8 [- I2 @1 h. P+ ssuch review was a flawed study conducted by a company retained2 F9 o9 Y5 F* a8 P- D
by Toyota's lawyers.". n: x2 F1 c8 D, \' f
Lentz apologized anew for the company's slow handling of% L2 M8 z, _/ ~, A" q
problems. "We have not lived up to the high standards our. I7 K" Y, i2 x# e# c
customers and the public have come to expect from Toyota," he& J2 M. ]6 L' d( Q$ h( q, G
said.* W; |" O1 g- M
"Put simply, it has taken us too long to come to grips with
$ T; P+ o( z* m7 aa rare but serious set of safety issues, despite all of our
\- N1 \1 H7 x- @' ]; W0 z( i- igood faith efforts," said Lentz, president and chief operating
1 J* k+ u4 e- wofficer of Toyota Motor Sales USA. Inc.
2 w8 t! K& k0 ]7 D9 V q' B0 |Separately, among hundreds of Toyota dealers lobbying
6 t% e$ \0 L8 D$ @members of Congress Tuesday, there seemed to be widespread2 b" j) C; M# O/ Z) ?3 u
rancor toward a federal government they view as picking on the G) Z$ N! j! i2 X; j4 B$ F
automaker, at least in part because of the government's
0 }/ m- s. Z winvestment of billions of dollars in General Motors and' L5 J) S- J, z: O5 J# F9 A! }6 H
Chrysler.
' y K+ x0 y: J0 F7 F8 B"That's hard for me as a citizen to understand why my tax! B3 `8 N$ T) w3 F3 m
dollars are going in that direction," Paul Atkinson, a
$ c) z( t& \( [7 HHouston-area Toyota dealer, said at a news conference that also4 W& X3 d, G) w3 [
served as a pep rally for the visiting dealers. "To compete+ X( O3 \( b' R$ D# i
with the government as an individual entrepreneur is pretty/ c: {: G/ k; ^$ v0 F; j/ z4 T
tough."
/ S: J; `% i$ P---1 {' [! V5 X- z( X# W }# e/ `
Associated Press writers Alan Fram, Stephen Manning and Tom
5 ^# }. z: O0 Y% r" b/ V' N5 D3 ?; FRaum in Washington and Tom Krisher in Detroit contributed to& U) Y: Y# f( c+ G) k
this story.
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9 g* e* k) K z" w0 q5 O E-0- Feb/23/2010 21:04 GMT |
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