Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
% h) c# M( c* o. d% z: n/ AContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
2 M0 X- l3 i5 P" a3 U; R& d; D8 E
/ m, P8 p; B: Y( a1 Z, Y8 ]If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
& G% P* C+ o2 ?: L( [•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
* L3 y. x$ [5 F! h3 c. ]5 v•        Documentation of technical procedures
& x2 k- z; n6 ^& C& i  F/ g•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
  O/ n) W9 }3 B4 ~/ O" k•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
2 x7 C5 Y$ ?  g  A2 D0 a( H•        Technical writing skills
3 \4 y% R4 d6 r' n& W( g3 m5 m•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
/ W# a8 V& [4 o•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
% d" C2 ^' a+ Y•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
! n7 ^$ i: N4 ?7 M( pExperience and Education
4 D# R0 e) A* l•        Technical degree or diploma
•        2 years experience in a technical support role
4 Q0 |' z, D3 k' l" UMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.