Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

8 S- A7 [; j, K! k9 h4 Z
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
) R# \0 {1 e' d+ V# ?9 z•        Installation, configuration and trouble shooting of software for process control
! H9 `$ Q( Q! d- ~" e7 S•        Identification and replication of software defects  
; \. R$ A; J$ U/ a•        Phone and e-mail support for internal and external clients  
, Y9 r" a+ U9 r, a. {+ j  N•        Managing customer expectations
% h$ f0 `& k* I# D* k•        Documentation of technical procedures
- i9 i" m5 [. h  J+ D•        Trouble shooting client network issues
•        Optimizing system configurations  
, M9 a" ~7 O" g6 L8 Q0 x•        Low key software development tasks (not a requirement)
* u9 w! H# b7 R' S•        Responsible for maintenance of internal ticketing system
1 h) s+ ]+ F1 {•        Involvement in the development and design of a trouble shooting tool for client.
% d+ v& ^; z5 }1 h# M  n1 v•        Site services worldwide
$ M/ E8 \  s4 l+ K7 \•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
& X- U! I9 `+ }" b9 @; FSkills and Knowledge Required
•        Customer service skills
9 m' i  Z9 N2 J4 c1 r# }# o, t6 a•        Technical writing skills
. S+ r4 d" p7 M. o1 Q•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
, t1 b/ ]& F' C  _/ v•        Comfort dealing with multiple and varied assignments
; h5 P  [4 M! z4 {•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
) j7 N3 m7 O! X' M( s6 M3 l0 ~( _0 C$ Z•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
5 J" v0 _& Q, x5 L7 k% v3 [; iMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.