Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
& F& B1 `2 _$ }/ J5 fContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
' Q) p" m9 Y. E1 u  u6 N1 |" aPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
( ?; B" R0 d% m•        Managing customer expectations
  ~5 Q1 }: m2 U# {/ S•        Documentation of technical procedures
1 a, h5 }" j1 I/ Q9 T•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
" z2 p' n5 C6 V' S4 @( O) L•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
5 d( ~( y! p- @* a•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
2 c9 B) {7 G( U1 ~  WSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
# i9 M  J1 f# S! e•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
* F$ D5 n& T9 ]+ S& {•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
9 {8 ?$ t7 _/ L  O" w•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.