Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

$ f. V0 \/ v/ [6 w' ?: |Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
$ B9 @: s8 c- rPosition Responsibilities:
+ j: N4 ?$ U1 ^" C& S1 I) }0 ~. z•        Installation, configuration and trouble shooting of software for process control
( j2 p. @& t. f3 w•        Identification and replication of software defects  
: {6 L' b4 f3 z0 m5 _$ w: l•        Phone and e-mail support for internal and external clients  
! k8 [# l( I8 I" `3 `•        Managing customer expectations
•        Documentation of technical procedures
  Z9 X% `& Y2 H2 v0 i% f2 H•        Trouble shooting client network issues
1 t2 t' R9 M/ F* W- k; |; y5 r* R•        Optimizing system configurations  
! [/ e' m. q: R- U, j•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
4 u  z/ b8 \1 R: z; O4 J7 K•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
& V7 y+ F/ v: c  V$ h, g•        Work evenings as required
! e0 ^" L) {* W6 U) HSkills and Knowledge Required
! E9 u! P7 ?: j! ]•        Customer service skills
) z! ?0 o( t; Y4 @•        Technical writing skills
1 d* S/ I3 [+ O•        C++ development skills
/ ~8 _# l0 c, {9 {  Z, v  P) Q' ]7 _•        Software Trouble shooting skills, or the ability to recognize external issues.
1 P: m1 Z1 t- V3 E2 R1 F. \•        Network trouble shooting skills
•        Excellent interpersonal and team skills
! K# X3 M- @: w6 n  [5 A•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
  U! f; n- O, S# K3 {•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
" W. E* H$ l/ Y, f3 X•        2 years experience in a technical support role
) e( R/ K2 q# FMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.