Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

6 i$ r# O& t1 @$ _  fIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
2 |1 ?. x% u, r3 o" l, l•        Phone and e-mail support for internal and external clients  
! j4 _7 d5 `8 v, V. Z•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
- m/ n8 H) |7 v7 G2 ^2 k' H•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
7 w3 E" ~  J! i•        Involvement in the development and design of a trouble shooting tool for client.
2 k+ R3 A& C. n" n2 Z- b* _9 X5 m•        Site services worldwide
# D! k5 A. Y  s3 |/ Q1 _9 t•        System training
•        Communicate and translate client requirements in Mandarin
9 b7 G3 q' w" k  o# b" S•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
% Y0 ?/ Z4 H- ?+ [7 D. c2 B•        Technical writing skills
7 t! n, s  Y; R: E/ B1 \•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
7 T3 C: Y  Y# k2 g& E4 G& V8 o2 l( I•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
+ P+ g$ h6 {/ J0 H7 I•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. J  C4 Q3 c; d) V•        Ability to work independently
0 A' c7 f0 a6 A0 ~•        Ability to communicate fluently in both English and Mandarin
5 x$ @4 V8 I0 C$ ~9 b+ aExperience and Education
•        Technical degree or diploma
0 G9 ?7 B. s( W7 M' n•        2 years experience in a technical support role
3 N9 e: |% x! a' ZMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.