Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
$ M  H( W. W. f; l7 z6 ?( yContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
& w8 m" F6 l1 C  O+ y
# j8 v9 F3 x9 n) I- N. q* yIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
- i* ~4 f2 _1 D! IPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
$ ?% ?* ~4 Z6 o) J# b•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
* k' P, J* v: U9 I) X•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
9 N; J7 g$ B- E. c: iSkills and Knowledge Required
•        Customer service skills
$ I* O# x8 A  `- P2 j! ?* D8 @•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
7 D2 k2 W, [9 I) {0 k3 y•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
% ~7 ]' J! I: h7 b; g•        Ability to communicate fluently in both English and Mandarin
6 q5 n4 N  l* {# AExperience and Education
9 P7 }& g6 ?) W# `9 x8 \$ `•        Technical degree or diploma
) t8 k4 n! y  b, M" s! @- A0 P6 O•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.