Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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! Q7 O3 ]: G8 f) j) VTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
) K+ W. e" w% s# r" j& X/ H•        Installation, configuration and trouble shooting of software for process control
+ w; \* U" P, A& t, f9 o% I•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
+ c" }$ o5 H, J. e+ A•        Trouble shooting client network issues
+ P9 z' `- Y8 M6 P' U4 C. E•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
* m- q$ T1 q% d  N# D, n•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
- s! Q) G- ]( U" k- y/ B•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
1 O/ |0 w- K: J+ t•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
0 Y& U% |7 r3 A: g7 `: A•        Ability to communicate fluently in both English and Mandarin
9 H  c# d) m) m) pExperience and Education
•        Technical degree or diploma
! y* S4 ]" M/ h. `% Q: J•        2 years experience in a technical support role
3 Y& k: u# f" ^: h& i" yMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.